Courtyard Hotel

8/10

Excellent

12 Mar 2026

Amy

Great location and easy to walk to most things.

Family

10/10

Exceptional

11 Mar 2026

GEORGE

Best location in the city. Close to everything, Time Square.

Family

6/10

Pleasant

10 Mar 2026

ANGIE

The telephone was broken/not working, so when I needed something, I had to use my cell phone to call the front desk. The window latch was also broken, so when it got too hot (winter months where the whole building is heated) it was too warm to sleep. The room and the bathroom were clean. Didn't have lotion, called for it, but they never came.

Family

6/10

Pleasant

09 Mar 2026

Michael

Room was really tiny but nice. Elevators are fast. Staff was ok but not the best I've seen. The main lobby looks like a horror movie setting. Tons of street construction and they dont provide parking which runs around $60 a day. I dont think id choose this place unless its was a last resort.

Family_with_children

10/10

Exceptional

09 Mar 2026

Brenda Jean

The staff was very friendly and helpful. The location was perfect and close to broadway shows, Central Park and Times Square. The room was clean and bed was comfortable.

Partner

10/10

Exceptional

09 Mar 2026

Cynthia

Awesome staff, Room very clean. Will recommend

Friends

10/10

Exceptional

07 Mar 2026

Stephen Thomas

Great location. Great accommodations.

Family

8/10

Excellent

07 Mar 2026

Joanne

My 3rd stay. Friendly staff. Clean and quiet room with a view. Convenient to Central Park, Broadway and places to eat. Room and bathroom are quite small, which may be typical for NYC. Convenient luggage hold to explore the city before check-in or after check-out.

Family

6/10

Pleasant

06 Mar 2026

Stanislas

Safe and coffee machine in room were broken and needed repair

Family_with_children

6/10

Pleasant

05 Mar 2026

Glenny

Good

10/10

Exceptional

04 Mar 2026

Tanya

Excellent

4/10

Poor

02 Mar 2026

Silvia

Restroom shower door did not hold water inside

Self

6/10

Pleasant

02 Mar 2026

Leigh ann

No free coffee in the morning very poor for a courtyard Marriott

Friends_and_family Family

2/10

Poor

27 Feb 2026

Navneet Kaur

The housekeeping service is too poor and slow

10/10

Exceptional

26 Feb 2026

Alex

Clean, friendly and amazing location! Couldn’t have picked a better place to stay for our trip.

Partner

10/10

Exceptional

25 Feb 2026

Angel

Nice location. Super nice and professional staff.

Family

10/10

Exceptional

24 Feb 2026

julissa

The staff were very helpful and courteous Letty at the front desk. Loved the view from our room.

Partner

8/10

Excellent

20 Feb 2026

SARAH

Shower dripped. Check in could have been better with one employee being less chatty if he noticed the long line. But the room was clean and the location was nice!

Family

10/10

Exceptional

20 Feb 2026

May Cheer

We had a great stay! Loved the city view. Room was a bit small but clean. Overall great value for the price in NYC!

10/10

Exceptional

19 Feb 2026

Abbigail S

The staff was extremely kind and helpful! We were able to check in early, and got a wonderful room. Every interaction with the staff was extremely positive! We loved our stay and would absolutely love to stay there again! Very enjoyable!

Friends

8/10

Excellent

19 Feb 2026

Kami

The staff in the morning were very kind. I feel when we checked in the staff were a little overtired or needed a break.Not as helpful as the morning staff.

8/10

Excellent

17 Feb 2026

Nicole

Nice staff

10/10

Exceptional

11 Feb 2026

Ahmed

Yes

8/10

Excellent

10 Feb 2026

Cathy

The room was clean
Wish there was a microwave in the room
The lobby was under construction and very cold

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Ann

Don’t wish to reply

4/10

Poor

07 Feb 2026

Victoria

Check in was friendly and quick--however, when we got to the room, I went to use the bathroom and saw what appeared to be pubic hairs on the toilet lid and seat and then around the sink . I felt the room was not as clean as it should be so I bought lysol wipes from a local store to sanitize the bathroom before using it for the duration of my stay for my piece of mind.

Business_and_leisure Partner

4/10

Poor

05 Feb 2026

Sara

the bell hops were GREAT but front desk super unhelpful.

example: there are two different sets of elevators- they did not provide proper directions. you need your key inserted to have lights work - they did not tell us. we had an issue with lights and called SIX. times fir maintenance - they never responded

the last straw was elevators went out. they made an announcement but then never gave any updates

there are many hotels in manhattan- I will not return to this one

Leisure

6/10

Pleasant

05 Feb 2026

Maryann

Room very small. Not enough room for 4 people. The front desk said it didnt include breakfast so I had to go back up to the room to get the paper that said breakfast for 2. Breakfast wassupposed to open at 6:30 am but it didnt open til 6:55. Long line in hall. Great location. Nice bathroom.

Leisure Family

6/10

Pleasant

05 Feb 2026

Rhiannon

Room had dust bunnies along the edges of the floor, apparent mold in shower, and no lotion or soap.

Business_and_leisure Self

6/10

Pleasant

03 Feb 2026

Robert

Long wait for elevators. Ongoing construction. the lobby, already made cramped by bell desk.

6/10

Pleasant

03 Feb 2026

Garrett

Shower was terrible, leaked everywhere, fan didn’t work, tape all over ceiling. Space is generally worn down.

Cleaners did an excellent job in between days/nights.

Leisure Partner

8/10

Excellent

02 Feb 2026

Felix

Nice

10/10

Exceptional

02 Feb 2026

Zuriel

Had a great weekend. Staff was amazing and helpful.

Leisure Partner

2/10

Poor

02 Feb 2026

Valentin Jacob

I had a very disappointing and upsetting experience during my stay. The room was dirty upon arrival, which immediately made me uncomfortable. To make matters worse, the elevators were constantly broken or extremely slow, causing long waits and a lot of frustration throughout the stay.

The most disturbing part was a fire department warning announced by the director. A loud alert alarm rang continuously for nearly an hour with no clear explanation of what was happening. We were repeatedly told to remain in our rooms but were given no context, updates, or reassurance. This lack of communication left us emotionally distressed, anxious, and genuinely fearful about what might happen next.

Between the unclean room, non-functioning elevators, and the mishandling of a serious safety situation, this stay was unacceptable. I would not recommend this place to anyone, especially if you value cleanliness, safety, and clear communication during emergencies

8/10

Excellent

01 Feb 2026

Bethany

Room was clean, staff were excellent and helpful. Our room was quite noisy with a random rattling sound as well as an occasional high pitched ringing. They were accommodating of storing our luggage until we were actually ready to depart on the day we were leaving since we had a late flight.

Leisure Family

10/10

Exceptional

01 Feb 2026

Ryan

Room service was good

8/10

Excellent

31 Jan 2026

Kevin

Staff was courteous, room was clean

Business

10/10

Exceptional

30 Jan 2026

Diego Andres

Good time.

10/10

Exceptional

28 Jan 2026

Luis Fdo

Amazing view we did the reservation in room corner with city view was in the 7th floor nice view but lower floor, but the room and staff was amazing thank u guys for your service

8/10

Excellent

27 Jan 2026

Muhammed

Great location but the view they showed on the pictures wasn’t same as we got also rooms was not as clean for a Marriott place. Ac was not working good even we were using the

6/10

Pleasant

26 Jan 2026

Muhammed

Ac

4/10

Poor

26 Jan 2026

Melina

Good location, but the room was very small and different from what was shown in the photos

Business_and_leisure Friends

6/10

Pleasant

26 Jan 2026

Luitzen

Room was very clean, the view was great, the exercise equipment worked. In-room coffee and tea were good. Shower was nice and hot. But the heater didn't really keep the room warm, the bedside lights were non-working. Iron worked great, the board, not so much. Location was good, near subway, Gristedes and attractions. This hotel combined with Residence Inn which takes up all the top floors of the city's tallest hotel. The two share food and exercise facilities. I didn't take the breakfa$t.

Business Self

8/10

Excellent

21 Jan 2026

Erik G

The staff personal isn't friendly

Partner

8/10

Excellent

20 Jan 2026

Misleivis

The Hotel was nice the room was very clean including the bed liner, we stay at Floor 28 and the only thing I did no like that much was that the room was right in front of the elevator and a lot of noise can be heard from there, besides that I recommend, the location is perfect , very close to time square , nice staff.

6/10

Pleasant

18 Jan 2026

Carlos

Staff was very good. Room in need of updates/repairs

Friends_and_family Friends

8/10

Excellent

17 Jan 2026

MUSTAFA

it t was good

10/10

Exceptional

17 Jan 2026

Batuhan

Amazing staff, amazing hotel, amazing location.

10/10

Exceptional

15 Jan 2026

Kevin

Nice room, nice gym. No complaints!

10/10

Exceptional

14 Jan 2026

Joseph Erick Lapus

Overall, the hotel is awesome!! Amazing location, lobby, restaurant and the rooms are spectacular. Close to almost all food spots and tourist famous spots!! Customer service was also extraordinary. Will love to stay here again if we ever plan to go back to NYC

Leisure Partner

8/10

Excellent

11 Jan 2026

Alexis

Good location

8/10

Excellent

11 Jan 2026

louise Maria

Great staff. Clean rooms. Great location.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Vinod

Great stay

8/10

Excellent

10 Jan 2026

Norma

Room was slightly dated- in need of some updating. Small space but that was to be expected. Was noisy- could hear traffic outside and hallways noise (doors closing and people talking). Location was excellent- walking distance to Times Square, Central Park, Rockafellar Center, subways, and tons of dkning options. Staff was friendly.

Business_and_leisure Family

8/10

Excellent

10 Jan 2026

Joceline

Rooms could’ve been a bit more cleaner but staff was very nice. Great view. Hotel is located in great location.

Leisure Family

10/10

Exceptional

08 Jan 2026

Reghis

Great

6/10

Pleasant

06 Jan 2026

Angie

Room was clean but so tiny! Hard to tell in photos. Obviously everyone can’t get great views, but we had hoped. Our view was of the backside of a building. Beds were squeaky and not that comfortable- but the price was great!

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Rachel

The room was very nice and clean. There is construction going on across the street so it was loud early in the morning. The room temperature is weird. The room gets cold at 70°F, then very hot when set a few degrees higher.

Partner

8/10

Excellent

04 Jan 2026

Bernard

Room was spotless and very close to Time Square, Central Park, and Theater district.

Leisure Partner

4/10

Poor

03 Jan 2026

Chareese

Our experience at the hotel was not worth the money. When our entire room flooded with toilet water, the night manager's response was unprofessional. She said, \"Let’s get someone up there to dry it, and don’t move them yet until we see how bad it is.\" I couldn’t believe it. We paid over $600 per night, and we shouldn’t have to stay in a room with feces on the floor and carpet. This is completely unacceptable. Fortunately, another receptionist who was working that night stepped in, swapped our room, and even helped carry our bags. He is the only reason I didn’t give this property a lower rating.

Leisure Family

10/10

Exceptional

02 Jan 2026

Lauren

we had a great stay here.

10/10

Exceptional

31 Dec 2025

Michael

Great location!

Leisure Family

10/10

Exceptional

30 Dec 2025

Abdelkarim

Great stay overall, clean rooms and friendly staff.

10/10

Exceptional

29 Dec 2025

Lourdes

pleasnt stay

10/10

Exceptional

28 Dec 2025

Gavin

Very nice!

2/10

Poor

28 Dec 2025

Zack

It was an awful stay, I need to speak with someone.

8/10

Excellent

27 Dec 2025

Victor M

Room was alright this time the room had a lot of dust. I love staying here but too much dust on this visit. Overall everything else was good and staff was phenomenal and accommodating.

Leisure Partner

4/10

Poor

27 Dec 2025

Blythe

Bed bugs

Partner

10/10

Exceptional

26 Dec 2025

Sarah

Great location close to all the great sites in NYC without the noise nuisance of being in midtown. Great value for service. Amazing water pressure in the shower.

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Mahyar

The staff were kind, and the location was convenient; however, our overall experience was disappointing due to several room-related issues.

The windows and glass walls were not properly sealed, which made the room very cold. We could clearly hear wind noise coming through the walls and windows, making the stay uncomfortable, especially at night.

The bathroom sink drain was clogged, and the water did not drain properly. Additionally, the vanity appeared to be dry-rotted and in poor condition.

Communication was also an issue. We were unable to reach the front desk by phone, and there was no housekeeping contact available unless we went downstairs and asked in person, which was inconvenient.

Unfortunately, these issues significantly affected our comfort and overall experience.

Leisure Family

10/10

Exceptional

24 Dec 2025

Jana

The staff was very kind & helpful, the Doorman was fantastic & our 2 rooms were perfect!!

Leisure Family

6/10

Pleasant

23 Dec 2025

Tatiana

Walking in the lobby floor is cracking and broken marble, the staff seemed nice but when i got to my room the lights wouldn't go on so i looked around and I had to leave a card in this slot to keep the lights on so i used the room key not trusting to put in my credit card. The room was dusty, even the head board had dusty flying around, but i was too tired to call and have it cleaned, in the bathroom there was no toiletries i had to ask for hand soap and toilet paper and when i was leaving I scanned the room to make sure i wasn't leaving anything and found a man's boxers on the floor in the corner and the room said it had been cleaned by Tina, this was gross. I didn't want to complain but they either need more time to clean rooms or more training bc these were easy things to be done. also it would be nice to have at least complimentary water $8 for a bottle of water is too much and even the bottle of water felt dusty

Business_and_leisure Family

10/10

Exceptional

22 Dec 2025

Katherine Eunhee

The staff were extremely efficient and courteous and pleasant all around!

6/10

Pleasant

20 Dec 2025

thomas

Not as clean as I’d like and the Reno actions done on the cheap. Poorly executed

Leisure Family

6/10

Pleasant

12 Dec 2025

Erin

Coffee pods were not replenished. A small thing but for the cost of the room it was the least that could be done.

10/10

Exceptional

09 Dec 2025

Daniel

Cool spot!!

Partner

8/10

Excellent

04 Dec 2025

richard

Clean room and courteous staff. Very frustrating elevator service. You had to use separate elevators yo access th wet dining/bar area.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Manoj

Room was small and overpriced for over $600 that we paid for it.

10/10

Exceptional

02 Dec 2025

Lora

Perfect location!

Leisure

10/10

Exceptional

30 Nov 2025

Alven

Yes

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Ian

.

10/10

Exceptional

23 Nov 2025

Laura

I loved this sta

10/10

Exceptional

18 Nov 2025

Danny

Clean place, good location

10/10

Exceptional

18 Nov 2025

Savana

Staff was very friendly and accommodating. The room and the view was amazing. I will definitely be back here for my next trip to new york!

Leisure Partner

8/10

Excellent

18 Nov 2025

Barbara

Clean room although a bit small. Worked ok for us. Safe did not work. Liked having refrig in room. Third floor area nice. A bit confusing to get to. Staff excellent.

Leisure Family

10/10

Exceptional

18 Nov 2025

Cassandra

great location walking distance to everything

Business_and_leisure Partner

4/10

Poor

17 Nov 2025

Candyce

The room was clean but the toilet kept getting stuck and you had to jiggle the handle all the time. I’ve been recovering from knee surgery so I needed an accessible bathroom but the shower just spilled out on to the whole bathroom floor. There was one drain that the water spilled into but it wasn’t sufficiently designed so the water flooded the whole bathroom floor. This made it slippery everywhere and dangerous. I had to use all the towels on the floor to walk on. In addition there was a building across the street under construction and though the descriptions about the hotel stated the room was sound proof but the staff didn’t even know what that meant and didn’t know why it was in the booking description. We requested to be moved to another room, because the construction started at the crack of dawn and was very loud, but they couldn’t make accommodations. Finally, I also booked this hotel because it had a restaurant, but go figure, the restaurant was closed until further notice for remodeling. The only reason I gave this hotel two stars is because of the view and the location. Sad because it made the trip rather stressful.

10/10

Exceptional

08 Nov 2025

Karis

Yes

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Linda

Clean. Friendly staff

8/10

Excellent

06 Nov 2025

tom

Shared lobby with closed bar made this a pain for the courtyard side... Did not like no water filling stations except on the top floor od the hotel and water $8 per bottle.

10/10

Exceptional

02 Nov 2025

Sharon

This is the second time we have stayed here. It is very convenient to theaters, shopping, Central Park. The staff is great.

8/10

Excellent

28 Oct 2025

Barry

Solid 3 star hotel. Well located for subways to all points in city. Food options in area are chains or marginal. Rooms are small….but it IS New York. Resident Suites tower is same building and lobby and higher floors with better views

Leisure Self

10/10

Exceptional

28 Oct 2025

Yvenson

Breakfast wasn’t great but you can eat

Business_and_leisure Partner

6/10

Pleasant

25 Oct 2025

Susan

The room was clean. Housekeeping did a good job cleaning up bathroom each day although I wonder about the bathroom floors being cleaned between guests.

In the early morning hours (around 1:30am?) one night the smoke alarms went off throughout the building. After 15 minutes or so an announcement was made that the fire department was investigating and we didn’t have to evacuate. Many people had already dressed and in the lobby. Eventually we got the all clear announcement. I don’t know if the alarm malfunctioned or if something happened to set it off.

The worst was that the next day we woke up to no water In our room. Eventually we got cold water back and then hot water, but we were unable to take a shower when we wanted to.

I was told by the front desk that there was a building wide problem with the water. I was given a discount for the night of $150. However, my son who stayed in another room was refunded for the entire night. This really doesn’t seem right at all to me.

Leisure

6/10

Pleasant

21 Oct 2025

Milind

It was undergoing renovation, but very convenient location.

Leisure Family

10/10

Exceptional

17 Oct 2025

Joseph

No

6/10

Pleasant

15 Oct 2025

Jason

Great location. Room was not as well kept as other hotels we have been in. Rather tiny room.

10/10

Exceptional

14 Oct 2025

Brian

Great Location! Great Customer Service!

Wife and I had a great stay here. Our only gripe was the room was a little small, despite the pictures shown on the listing. Service was great. My wife left some clothes behind and the service was amazing and we had them returned within a couple of days! Location is great for the theater, Central Park, shopping, Time Square. We had a wonderful dinner at Empire Steak House right next door!

Partner

6/10

Pleasant

13 Oct 2025

Mohammed

Not bad

10/10

Exceptional

02 Oct 2025

Ezinne

Small room, snazzy suite though

Right by Times Square, felt walkable to me

Friends_and_family Friends