Name: Airport Gateway Hotel
Address: 206 Kirkbride Road, 206, Auckland, NZ

10/10

Exceptional

29 Jul 2026

Rietta

Reception were really helpful!

2/10

Poor

26 Jul 2026

CHETANKUMAR ASHOKKUMAR

Cleaning staff was great. Unfortunately at the reception Asian lady was not ready listen any complaints.
I stayed for 3 nights.
No hot water for showers.
No landlines to call at the reception. More than 20 timesme and my son went for complaints.
Not enough heat from air-conditioned. She said it's warm enough.
Not enough Hot air-conditioned.
Not hot water. I have to let them know personally to turn on hot water facilities.
No room exchange offered.

10/10

Exceptional

25 Jul 2026

Peter

Aircon worked well. Good stay

2/10

Poor

25 Jul 2026

Linda

Room was clean enough for the price but very worn. Threadbare carpet, shower leaked in two corners & the base of a door frame was rotted away.

8/10

Excellent

23 Jul 2026

Diane

Clean but basic. Warm and comfortable. We stayed after a late arrival at airport and were the last drop off by airport bus which added another half hour to our late bedtime. However the staff were helpful and we will be happy to visit again for a budget one night stay.

6/10

Pleasant

17 Jul 2026

Diana

This is a basic hotel. The beds are comfortable and the rooms pretty clean. Staff are friendly. The free airport shuttle bus is great. Downsides are that it is cold (both room and water) and it is noisy: other guests and the roadworks that are currently near by. The noise continued into the early hours. However, it is a budget hotel and therefore reasonable value.

Family

8/10

Excellent

15 Jul 2026

Diana

Dated, basic but a good night’s sleep.

Family

8/10

Excellent

10 Jul 2026

Meg

Lively little place to stay a night close to the airport. Needs a few maintenance issues sorted but for the price and a comfy bed and free airport shuttle- can not complain.
Staff are always super friendly too.
3rd stay there- so recommend them

Self

6/10

Pleasant

09 Jul 2026

Robert

The property was OK but feeled tired to me and needed some TLC and a bit of love and care needed, I think that my room needed a thorough good cleaning and just some general maintenance and love given to it

Self

10/10

Exceptional

08 Jul 2026

Maree

The room was dated, but very clean and good for the purpose we were there. The meal that came to our room was excellent. And we had a very good sleep. The staff were lovely and friendly 😊

6/10

Pleasant

05 Jul 2026

Neville

Room was very dated and bathroom dirty and dingy. Thick dust around the skirting boards and pink stain in the shower grouting.
This is the worst room we have stayed in at this hotel. We have stayed here a few times before and the rooms we stayed in were better.
I think the hotel is slowly being renovated.
Very handy to airport and a bus service to the airport and back if needed which is a great service.
Ok and cheap place to sleep over while travelling.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Richard

Hotel was ok, cheap so you never expect the Ritz, room was big, had microwave and fridge, beds were comfy, other guests spoilt the stay 2 am till 4 am walking outside rooms not lowering their voices, this place needs better soundproof doors very noisy.

Self

8/10

Excellent

20 Jun 2026

Lynn

Good Brekky offered. Room and bed very comfy. Good hot shower. Shame about pipe noise intermittent all night! Otherwise good budget stay with shuttle bus free to accom

Self

6/10

Pleasant

09 Jun 2026

Vincent

Great motel if your looking for a really inexpensive motel for the night before heading to the airport. I do not like the reception lady that wears a headscarf and alot of eyeliner and makeup, she was so rude, unfriendly, snobby, looked at you like we were dirt- a real yucky lady! She would be my only complaint, I mean take a job on customer service when you hate people. She has never smiled once!

Partner

6/10

Pleasant

09 Jun 2026

Vincent

Good motel if your after a cheap room close to the airport. The room rates are great sometimes you can get a room for $70 which is great on this day and age of everything being so expensive. You do get what you pay for but at least rooms were pretty clean and room was cheap but not nasty! Good motel

Partner

10/10

Exceptional

06 Jun 2026

Warren

Just right for a one night stay prior to an early morning flight.

Happy hour was actually a happy two hours.

Partner

6/10

Pleasant

30 May 2026

Parampreet

Room was okay, butAirport Shuttle service was very good.

6/10

Pleasant

19 May 2026

MATTHEW

Didn’t get a wake up call like I was told I would. Restaurant staff was rude. Had only two options available out of the full menu. Claimed the kitchen was closing even though it was an hour before the stated closing time.

Place itself was decent and fairly clean but had no cups, tv was old - hardly functional and no kitchen sink.

Interesting smell too.
Aircon made a loud sound all night.

Partner

2/10

Poor

17 May 2026

Fonokimoana

Booked the stay but end up having to change hotel. Need a lot of improving with customer service!

Family

10/10

Exceptional

14 May 2026

Kevin

Great stay, super comfortable beds , thanks for providing a really reasonable accommodation option at the airport

6/10

Pleasant

13 May 2026

Michelle

Run down/tired hotel. One pillow per bed. Pictures online looked a lot better than actual room. Free airport shuttle to and from which was a bonus, no housekeeping each day. Strong smell of room spray on entering room, bathroom was also extremely run down, toilet had an odd smell so kept the lid down when not in use. One facecloth for 2 people that was not replaced the following day. Ceiling had partial patch jobs of plaster, shower was grubby and glass appeared uncleaned, pricing average but personally I wouldn’t stay there again.

8/10

Excellent

04 May 2026

Donald

Good and convenient shuttle service, staff very accommodating. Was permitted early checkin. An older place but well maintained and clean.

Self

6/10

Pleasant

01 May 2026

Karyn

The hotel needs an upgrade very out dated, the water pressure is low making a shower disappointing, but it was comfortable for a one night stay. The staff are lovely and helpful.

Friends

10/10

Exceptional

29 Apr 2026

Bronwyn

Nice room, clean and tidy, helpful staff at checkin, handy regular bus to airport.
Would stay again

Friends

10/10

Exceptional

27 Apr 2026

Philip

Generally good

8/10

Excellent

26 Apr 2026

Nigel

Cups too small.

Partner

8/10

Excellent

26 Apr 2026

Abdur Rahman

Was ok if you are staying for only one night, the TV screen had lines on it, the guy that checked us in wasn't the friendliest however the lady that checked us out was lovely.

Its really close to the airport

Family_with_children

6/10

Pleasant

26 Apr 2026

Thresa

It was ok

Self

8/10

Excellent

26 Apr 2026

Rangi

Finding a carpark was a pain because they had an event. Room was nice and clean. Could've Done with some utensils but ka pai. Beds were clean and comfy. Even while there was an event, couldn't hear too much which was good.

Partner

6/10

Pleasant

24 Apr 2026

Nigel

Very tired complex, outside gardens and driveway in terrible condition
Needs knocking down and rebuilding

8/10

Excellent

22 Apr 2026

Pat

Basic but clean and comfortable

Self

8/10

Excellent

20 Apr 2026

David

This worked well for a stay the night before taking an early flight - the airport shuttle worked very smoothly

Partner

4/10

Poor

12 Apr 2026

Alan

This hotel does not reflect anything close to 3 stars. The room was grubby and very small, nothing like the pictures online.
The door had huge peeling marks and the door frame to the bathroom was rotted away!

The bedding was suspect - so bad that we had to cover a pillow with a t-shirt to use it!

The only saving grace was the breakfast, it was excellent and the chef prepared what we requested freshly made.

Partner

2/10

Poor

06 Apr 2026

Darrell

The room was dirty especially the carpet in fact the whole hotels carpet looked like it had never been cleaned. Pillows were dirty. Could not watch tv as no remote. Most of the power points did not work.mouldy bathroom. Leaking roof when it rained. Water rot eating bathroom door.

Partner

10/10

Exceptional

06 Apr 2026

MICHAEL

Almost impossible to use free wifi. Otherwise a good stay

Business

2/10

Poor

05 Apr 2026

Michelle

Room was clean and comfortable, however walls are thin and can hear the room next door, had left an item behind and when enquired to have it returned was told the room I stayed in does not exist. Would not stay here again.

Self

4/10

Poor

03 Apr 2026

Laurie

The room was ok …There was a lot of corrosion in the bathroom ..Looked like mold also.Breakfast and staff were good

Partner

8/10

Excellent

02 Apr 2026

April

Under construction and not much for amenities

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Paresh

Might be TV And phone not working,

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Clara

Parking was available free at the hotel, the bonus of having free airport shuttle is good. So close to the airport. Place just needs abit of TLC.

Family

2/10

Poor

25 Mar 2026

Les

Shuttle was good reception staff were very good.
Hotel is an absolute disgrace and should NOT be listed on any reputable website.
Too much wring for me to mention one thing but read all the reviews and see for yourself. I had to change rooms four times just to get a half decent and clean room

4/10

Poor

25 Mar 2026

Laura

The shuttle was easy once the airport staff corrected the instructions the hotel had given us. But overall I was very disappointed with this stay. We stayed in several budget motels all over NZ including another gateway in Christchurch and they were all vastly superior to this one. The comforter had stains, the doorway to the bathroom had rot and mold, the skylight in the bathroom was covered in dirt and black mold, there was a bad stain on the upholstered chair, and there was no hair dryer in the room. I had to ask the front desk to find one from another room. Additionally, the noise is so bad we barely slept. I understand the hotel cannot do much about the noise but be advised if you need a good nights sleep before is flight you may want to stay somewhere that has soundproofing. When our neighbor turned on water it sounded like a jet engine. The trash truck emptied the dumpster at 5:30am. People talked outside our room after 11pm. Overall it was a bad experience except for the convenient shuttle run by the airport.

Family

6/10

Pleasant

25 Mar 2026

Ian

Inexpensive and adjacent to Auckland airport. Rundown feel to the whole place. Room spacious with enormous wardrobe but one hanger. Situated between airport and industrial estate. One positive feature was proximity to some excellent birdwatching areas.

Self

2/10

Poor

23 Mar 2026

Lloyd

Didn’t use or see a laundry. There are some shops nearby as well as other hotels.

Partner

4/10

Poor

21 Mar 2026

Denise

Airport bus pickup located approximately 200M from stated location, moved around 2 years ago.
Not allowed in restaurant, even though 4+ tables spare. The takeaway meal was nice.
No ice with for cold drink, ice machine broken.
TV on when we arrived, but no remote, had to switch off at wall.
Worst thing, no hot water on arrival after 12 hour flight, was luke warm next morning.
Couple who arrived on same bus, cancelled their next night.

Partner

6/10

Pleasant

17 Mar 2026

Tony

Room AC didn’t work in 2 different rooms they gave us to choose from. Filters were completely clogged and no one on site to address. I cleaned them but still didn’t cool. Lucky it was not hot. Smell of food garbage seeping out of dishwasher drain 10 feet from our room. Friendly staff but understaffed by management. One cook and one server/bar tender for 4 hours did a great job!

Partner

8/10

Excellent

16 Mar 2026

Holger

Room could be better as very basic, no facial tissue was provided and no hairdryer.
Room does not feel secure as the door does not have a lock so put my luggages against it, just in case

Partner

6/10

Pleasant

16 Mar 2026

Leinati

I found the motel old and not up to standard. When you look up at vents in the bathroom you can see mould. Our pillowcases looked as though they hadnt been changed. There were a few stains on our towels. The size itself is great but i could not overlook the state of everything else. The walls are dirty and need cleaning. The doors have chipped bottoms. Its not very nice

Family

10/10

Exceptional

11 Mar 2026

Terry

Free airport shuttle is our genius ! Made the whole stay worth it. Right on time

Self

2/10

Poor

11 Mar 2026

Te Atu Rangi

Room was a tad scungy

Partner

6/10

Pleasant

10 Mar 2026

ROB

Staff are nice. But that's the only thing...
Wayyyy overdue for a renovation - or a knock down.
Shower is tiny, and felt unclean. Bathroom is dark and grotty. Too scared to sit on the lounge chair. TV was out of the 60s, I'm sure.
I didn't pay much - but in hindsight it was probably too much.
There's lots of nicer places nearby.

Self

10/10

Exceptional

06 Mar 2026

Eleanor

It was just perfect to overnight for an early morning flight. I'm about to book it again for the return journey

Partner

6/10

Pleasant

04 Mar 2026

Indigo

We asked for a room change. It's smelled so rank, the tv cords were cut, and it felt dirty. New room was clearly cleaner. Smelled nice, tv worked.

6/10

Pleasant

01 Mar 2026

Benjamin

Ok

Family

6/10

Pleasant

23 Feb 2026

Donald

Room wasOK. Bed was good

8/10

Excellent

20 Feb 2026

michael

good

4/10

Poor

18 Feb 2026

Ray

The 1st room given was dirty, pillows stained, cracked basin and hair in shower, mildew in places. 2nd room was cleaner, pillows need replacing. Only 2 bath towels 1 small bath mat and 1 face washer for 2 people. Broken shower door hinge abd 1 cracked window and 1unable to be closed, due to broken handle and lock. Hallway carpets stained and loose rubbish. Afternoon staff tried to assist. Management responsibility, cleanliness is lacking and run down. Unfortunately everywhere else was booked.

10/10

Exceptional

17 Feb 2026

Graeme

Awesome Service

10/10

Exceptional

16 Feb 2026

Mark

Friendly staff. Easy check in, parking.
Dated decor, but very clean.
Bar area very disappointing, nowhere to sit & have a drink as it was cluttered with trellis tables etc. Not inviting. Handy for the airport.
Overall great value (cheap as) compared to other motels in the area.

8/10

Excellent

14 Feb 2026

Tim

spotless, handy location, bus transfer from International airport.

4/10

Poor

09 Feb 2026

Peter

Just very old and scruffy. Would not recommend to anyone. Breakfast was excellent.

Leisure Partner

6/10

Pleasant

05 Feb 2026

Allan Francis

Good enough

Leisure

4/10

Poor

04 Feb 2026

Rixon

I had to cancel this booking due to a change in my travel arrangements to attend my sisters funeral, I gave about a weeks notice but never heard back from this hotel
I know it was only a one night stay but would’ve been nice to receive a reply

6/10

Pleasant

31 Jan 2026

Mark

The pillows were as hard as rocks! An older hotel but clean. Ok for the money!

10/10

Exceptional

30 Jan 2026

Fiona

Friendly and helpful staff, clean room

8/10

Excellent

29 Jan 2026

Kevin

Spacious room. Seemed clean but no bathmat and no teaspoons and rubbish bin not empty. Yellow Bus from airport took a long time but to the airport only 10 min to Domestic abd a but longer to International.

4/10

Poor

28 Jan 2026

David

This place is not horrible it is just not good. There was music going late. The place was tired and outside the walkway there was a concentrated odor that was quite foul but did not extend indoors. There sheets were clean and everything worked. Skip it unless you are very budget concious.

6/10

Pleasant

28 Jan 2026

Andrew

Reception took forever. Hotel dated by relatively cheap. Neighbours noisy. Shower epic!

6/10

Pleasant

26 Jan 2026

Jamie

Staff was very helpful and friendly, location was very close to the airport, but the hotel was poorly kept and not very clean. I would not stay again.

8/10

Excellent

24 Jan 2026

Bill

Room was clean, staff were polite and helpful, particularly since I design machinery for Indian company Bull Machines, and staff were able to suggest other companies may be interested in my NZ companies intellectual property and patents

Business Self

6/10

Pleasant

21 Jan 2026

Raina

Could do with a refresh & refurb, very convenient location to airport, great price, but noisy traffic all night

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Elizabeth

Staff very helpful at reception and restaurant. Room clean.

Friends_and_family Family

4/10

Poor

20 Jan 2026

Geraldene

No towels, had to.call. no food or bar services. Ac not wotking correctly, either too hot or too cold!! Noise level too loud!!

Friends_and_family Friends

2/10

Poor

17 Jan 2026

Emma

The free airport shuttle was a yellow bus service. This should be stated as we would have made alternative arrangements. It was quite dangerous when the bus was full with people and luggage.

Signage for the room number was not clear. Ceiling was caving in, shower filled up with water(didnt drain properly), sheets didnt feel very fresh. Generally did not feel very safe here.

I thought the shower soap was nice, but perhaps could be fixed into shower for easy use. I have stayed at another Gateway Hotel and it was really good, hence why I picked this one. Clearly they are not the same and I wont be staying here again.

Leisure Family

8/10

Excellent

15 Jan 2026

Robyn

Room was clean and beds were comfy. Drainage was blocked in the shower/loo. Otherwise happy with our stay

Leisure Family

4/10

Poor

13 Jan 2026

Sabine

Hopefully, it is not the general rule, but as the room was handed over to me for an overnight stay at 13.00, it is hardly enough to represent it extremely.

One of the previous loggers had opened a terrace window.
The scissors lay either on the terrace or on the room floor.
The only seat was sewn with white paint syringes.
The actual patterns of carpets in the room as well as in the hotel walks were only to be seen under the deepest pollution.

The hygienic condition of the bathtub reads that the property has been shut down for a long time.

The only highlight of this accommodation could have been a smaller yakuzzi.
Unfortunately, only this one was well filled with tree waste.

How can an operator of a hotel have lost average price levels of any pride?

6/10

Pleasant

12 Jan 2026

Seth

The king size bed was just two twins pushed together. Just not a great building, but the staff was helpful

Leisure Partner

2/10

Poor

09 Jan 2026

Ronald

This is a very cheap hotel which is poorly managed. The pictures on the internet are not reflective of the property. The furniture is beat-up and old. The rooms are not clean. They did not have hand towels or wash rages available. Do not stay here.

Leisure Family

2/10

Poor

05 Jan 2026

Caron

The blankets dirty badly stain like they have not been dry cleaned along with the pillows were yellow mattress stained and dirty dusty like it hadn't been wiped and the shower 🚿 was cold was not in press at all the service was a pooling gave no direction to our room or where every or anything was with the place would not recommend this Hotel to anyone.

Business_and_leisure Partner

2/10

Poor

03 Jan 2026

Ricky

Hotel room smelled and hotel itself was substandard… first time we have ever checked into a hotel and then checked out a few minutes later! We found another hotel nearby to stay for the night.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Todd

Good one

6/10

Pleasant

31 Dec 2025

Colonel Ken

Sadly room TV didn't work. Not sure why staff was advised.
Bed's are awesome loved them.

10/10

Exceptional

28 Dec 2025

Chris

Clean room, just what I needed for my short stay

Leisure Self

4/10

Poor

27 Dec 2025

David

No TV remote in the room and took staff 30 minutes to provide one. Also no hot water in the shower which gave 3 of us a very poor start to an early morning flight.

Leisure Family

6/10

Pleasant

26 Dec 2025

Anton

Room and building is dated and could use a refresh. Staff were friendly and helpful.

Leisure Family

8/10

Excellent

26 Dec 2025

jing wen

Good

8/10

Excellent

21 Dec 2025

Vanessa

Unfortunately there was no hot water in my shower when I had to get up at 4am but the man at reception was very apologetic.

Leisure Self

10/10

Exceptional

20 Dec 2025

Edward

Awesome

10/10

Exceptional

14 Dec 2025

Donna

The staff, the food and the room were all good

Leisure Partner

10/10

Exceptional

12 Dec 2025

Pauline

Good place for a night close to the airport. Easy to find straight of main route from airport north.

Self

2/10

Poor

11 Dec 2025

Harpreet

Very disappointing stay!

Firstly not happy with the reception service and room service at start, in eight night stay only once they changed the bedsheets, no vacuum in the room during whole stay, washroom and toilet not cleaned once during whole stay.

I do not recommend this hotel based on my experience, and I hope management seriously improves their service standards.

Leisure Family_with_children

2/10

Poor

08 Dec 2025

Jeff

DO NOT BOOK HERE
Late arrival with early departure stay. Worst stay ever. On arrival the bathroom floor was covered in water. It leaks out of shower
Getting up in the am tea milk etc provided but no jug to heat up water
Try to have a shower. No hot water to the room. On checkout the front desk aware of problem. Has been like that for days
Have tried multiple times to discuss with manager but despite leaving messages at front desk they will not call me back or give me their mobile.

AVOID THIS PLACE!!

Leisure Partner

8/10

Excellent

06 Dec 2025

Bruce

Room 151 was ten minutes to get hot water and the shower just dribbled otherwise no complaints.

10/10

Exceptional

03 Dec 2025

Laura

Clean room. Nice staff. Comfy bed. Great value

Partner

10/10

Exceptional

29 Nov 2025

phil

Very nice

Business_and_leisure Family

8/10

Excellent

28 Nov 2025

Kaz

Ok

Leisure Self

10/10

Exceptional

27 Nov 2025

Bowdy

Clean room good service

6/10

Pleasant

26 Nov 2025

Matt

Room and bathroom had hair still on the floor

8/10

Excellent

25 Nov 2025

Mary

We didn’t need a lot, just wanted to be close to the airport. Quick check in, friendly staff, clean room, restaurant in the hotel was just okay. Very good price for our one night stay. I would stay here again.

Leisure Partner

4/10

Poor

20 Nov 2025

Terangi

There were 3 of us and only 2 towels. Rang reception for another towel. It never arrived till I asked again in the morning and went to get it from the service staff. Same with cups and glasses. No plates. Utensils none, just an iceblock stick for stirring. Too many potholes on the drive and in parking area. Wont stay again.

Business_and_leisure