Name: Mount Richmond Hotel
Address: 676 Mt Wellington Highway, Mt Wellington, 676, Auckland, 1062, NZ

2/10

Poor

15 Jul 2026

Jason

The property was advertised falsely. The reason we booked here was because it was advertised to have an on-site restaurant and an on-site bar. This was not the case. There is no longer a restaurant or a bar on-site. Do better owners, tell the truth and don't mislead customers to book here when you don't have the facilities you say you have. Nowhere on their website does it say there is a gambling room operating out of there that there are unsavory people hanging around outside our door begging for cigarettes etc. The heatpump was extremely old and loud so we had to turn the faulty TV up really loud to be able to hear it. The shower leaked all over the floor almost causing me to slip when I stepped out of the shower. The fan didn't work in the bathroom either
The spa would have been nice but we never managed to get in as there were always people drinking in it for ages. When we rang for assistance to get the heatpump working the attendant was very attentive.
Overall I would not recommend this facility, I would request they remove important things from their website like the fact there is no restaurant or bar
Do better !!!

Partner

8/10

Excellent

08 Jul 2026

Mick

Good clean rooms with adequate amenities. Would recommend to friends

Family

6/10

Pleasant

03 Jul 2026

Louise

Staff were nice, breakfast was large amounts of food a bit expensive, but good. Room was good

Partner

10/10

Exceptional

30 Jun 2026

TERESA

All good

Family_with_children

8/10

Excellent

31 May 2026

Carla

Reasonable rates and great shower pressure

Self

2/10

Poor

25 May 2026

John

Except for the bed the room was well below standard and would fail to meet operational certification.
Numerous issues:
Black mould
Electrical power switch in bathroom hanging out
Electric shock from light switch in bathroom
Toilet not secure to floor and you just about fall off
E.T.C
DO NOT RECCOMEND!!!!
I will be finding out what authority to report this business to with photos.

Partner

6/10

Pleasant

16 May 2026

Jiveeka

The staff were very friendly although we did ask for more towels5 times and never received any... even after walking down to reception twice.

2/10

Poor

14 May 2026

Perry

Unfortunately it's an overall zero star rating for my liking the bathroom toilet had a whole in the plumbing therefore when the toilet is flushed it all comes back out through the hole in the broken plumbing pipe it was actually quite bad and wouldn't recommend this experience to anyone

Partner

8/10

Excellent

13 May 2026

Jiveeka

Friendly staff and the rooms are clean

8/10

Excellent

07 May 2026

Tatiana

I was in the budget room i think its called, very basic but everything i need for the one night stop in.

6/10

Pleasant

03 May 2026

Bunnie

Very run down place, heat pump didn't work and it was 3°,bed wasn't comfortable the room came with a large double bed it was only 2 singles put together and they kept moving apart while I slept. Was very noisy every time someone would come in the door would slam shut and vibrate the walls. Other than that it was a pleasant stay staff were nice especially the chef icr cream was yum!

Self

8/10

Excellent

13 Apr 2026

DARREN

Resturant was really good, hotel and room run down, needs refurbishing and not in the best part of town but clean. Air con needs cleaning but for 1 night it did what it had to do.

Partner

6/10

Pleasant

10 Apr 2026

Gaylene

When the shower was blocked i went and ask if someone could come and have a look
A lady came and handed me a plunger
But the dinner was very good that night

Friends

2/10

Poor

08 Apr 2026

Emilie

Séjour très décevant pour un établissement présenté comme 4 étoiles. Dès l’arrivée, l’accueil est froid et impersonnel, avec un accès fermé obligeant à attendre pour entrer. La chambre semble propre au premier abord, mais plusieurs éléments sont en dessous du standard attendu : lit « king size » composé de deux matelas séparés qui se déplacent, absence de vue, linge limité, climatisation bruyante.

Des problèmes plus sérieux sont également à noter, notamment des traces d’humidité et de moisissure accompagnées d’odeurs persistantes. Le « spa » annoncé est trompeur, se limitant à un simple jacuzzi extérieur sans autres équipements.

La nuit, une nuisance sonore importante (appel téléphonique bruyant en pleine nuit) n’a fait l’objet d’aucune intervention. Le personnel n’a ni communiqué clairement les procédures de contact nocturne, ni présenté d’excuses après signalement, ce qui soulève des questions sur la gestion et la sécurité.

L’environnement général contribue aussi à une expérience négative : présence non mentionnée d’une salle de jeux à l’entrée avec odeur de cigarette, ambiance peu accueillante, et petit-déjeuner très basique sans attention du personnel.

Malgré un emplacement pratique près de l’aéroport et la gentillesse du personnel de ménage, l’expérience globale reste très insatisfaisante. Un écart notable est constaté entre la présentation de l’établissement et la réalité.

Partner

6/10

Pleasant

29 Mar 2026

Clare

Comfy bed, clean room, everything we needed including air conditioning and great family suite. Photos of the pool area didn't quite match reality, so slightly disappointing for the kids. Good price for a one night stay.

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Tiaki

Everything was ok

Self

8/10

Excellent

02 Mar 2026

Ian

Room clean. Bed- comfortable
Mt Richmond Hotel is older but very adequate for our purpose.

Partner

6/10

Pleasant

26 Feb 2026

alastair

Room was great staff was awesome. Just in the wrong part of town if you know what i mean.

Partner

4/10

Poor

25 Feb 2026

John

Room facilities were bare minimum. Bond on check in was a pain. Restaurant was minimalistic. Pool and spa were poor.

Partner

8/10

Excellent

25 Feb 2026

Larrissa

Clean & staff were lovely but hotel is in a sad state & really needs to be brought up to date

Family

8/10

Excellent

24 Feb 2026

candice

The bed was one of the more comfortable ones I received on my trip. The staff members are extremely helpful and kind. It is a hard area for tourists as it’s mainly an industrial area but overall really enjoyed the stay

Family

6/10

Pleasant

23 Feb 2026

Maree

Yes, but very noisy room with doors banging and stomping on the stairwell

6/10

Pleasant

22 Feb 2026

Deborah

Staff were friendly. Bed was comfortable but the rest of the room was dirty, falling apart with holes and stains in carpet. Website and Expedia states it was renovated in 2017 but staff stated that was only some of them as they ran out of money. Was looking forward to the spa but decided not to use it as the water looked dirty with floaties in it. Tried to contact expedia to arrange other accommodation but AI bot just made the whole experience worse.

Family

2/10

Poor

22 Feb 2026

Jaimie

The pictures on the website definitely need updating by about 30 years.
Staff smoking outside our rooms didn’t start off our stay too well.
Room 826 was very noisy as the door to entrance, bar/ pool slammed so much the whole room shuddered. This carried on to at least all night till 5am and mostly by staff who seemed to live on site.
We rang reception and they apologised and moved the smokers away from room window. We had no milk and no hairdryer which we asked for and they brought to us.
Saturday night had a 21st birthday celebration in the room directly next to our rooms followed by some sort of conference that was still going after midnight with about 25 Chinese students all making a whole bunch of noise then about 01.00 they went the their rooms yes through the door next to our rooms.
Cockroach’s were found on day one and more found in both mornings of our stay.
Once again reported to reception on our check out this morning
He apologised and said the owners know about the room problem with noise, and are not prepared to upgrade. Towels had holes, staff did not know how to pour a vodka and soda water and had to find others to help.
Very disappointing hotel in fact it should not be described as a hotel at all more of a backpackers place and that is probably doing the backpackers a disservice.
Overall this place is not in a fit state to host members of the public and i respectfully suggest you send a representative to stay and then remove it from your system.

Family

8/10

Excellent

19 Feb 2026

Sandrine

clean room, kind staff

Self

6/10

Pleasant

17 Feb 2026

neil alexander

Staff didnt speak english and struggled

Family_with_children

8/10

Excellent

16 Feb 2026

Stevie

Late, last minute booking following flight cancellation and I was at a loose end. Staff were really helpful and the room was clean.

Business_and_leisure

10/10

Exceptional

15 Feb 2026

Luke

Stayed at Mount Richmond Hotel for a week whilst visiting Auckland from overseas. Despite the location being slightly out from Auckland city, it is an easy drive into the city or public transport is available.

From the moment we arrived, the young gentleman working reception in the afternoons was very kind and welcoming and extremely helpful, even providing recommendations after we had an issue with our car.

The room was spotless, and had everything we needed for our stay. The bed was extremely comfortable allowing for a great night's sleep every night.

The hotels facilities, including the pool and spa were excellent and great to use after a long day of sightseeing.

Would highly recommend staying here!

6/10

Pleasant

14 Feb 2026

Raewyn

Staff great, room was ok, meals were very good

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Andrew

Yes

2/10

Poor

19 Jan 2026

Bernadette

Room was noisy and cramped. Door handle of bathroom was broken.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Emma

The rooms were a bit tired and could do with some maintenance but they were clean and more than adequate for our stay. Staff were friendly and the pool area was lovely. The bar had a good choice of beverages at very reasonable prices. Would recommend this hotel to others

4/10

Poor

11 Jan 2026

Ronan

This place is far FAR from a 4 star hotel. The staff is amazing, the rest is not. Bathroom has and smells of mold. The king size bed is 2 smaller beds pushed together like a cruise ship. You can hear everything in your room, doors slamming, people talking in the halls etc. This hotel is 2.5 - 3 stars. I have no idea why Expedia has this at 4 stars. There is a small room with casino slots which was a plus 😎

6/10

Pleasant

27 Dec 2025

Elizebath

Amenities to be improved. Staffs are good and room is clean. But not upto the level of four star.

Family

10/10

Exceptional

20 Dec 2025

Carolina

The room was clean, friendly staff, fresh breakfast and lovely spa pool and ambiance. Thank you!

Leisure Partner

10/10

Exceptional

13 Dec 2025

Sarina

We loved;

Nice clean room
Friendly staff
And the swimming pool

Yes there was a 21st on but that did not bother us

Our stay was very enjoyable thank you!

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

BARBARA

Everything was clean and staff was attentive.
The bathroom didn't have a window or fan - it smelled moldy in the room.

Leisure Family

8/10

Excellent

08 Dec 2025

nick

spa was warm enough, other guests enjoyed the pool

10/10

Exceptional

04 Dec 2025

Darius

Nice staff! Clean room! We were also able to check in a bit early which was nice

Leisure Partner

10/10

Exceptional

03 Dec 2025

nick

spa pool was warm enough not too hot, the outdoor pool was enjoyed by fellow guests

Leisure Self

8/10

Excellent

02 Dec 2025

Onolina

Ok room

6/10

Pleasant

01 Dec 2025

Izzy

Large double bed kept separating (2 singles pushed together), and the blankets and sheets were too small for the larger bed. It was tidy enough and looks like they've been doing updates but some corners had ripped up carpet where bugs were coming through the floor. The pool was nice but had some leaves in it.
All staff were very nice and welcoming though

Leisure Self

10/10

Exceptional

30 Nov 2025

Hendrina

The room was tidy, staff friendly.
The restaurant staff were very helpful. We were late but they offered us food even though they wanted to clos the kitchen.

Leisure Partner

4/10

Poor

23 Nov 2025

Gurjit

Bed was worst . Instead of double bed they had 2 single beds combined together

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Helen

The room was showing its age
I was in a room by the entrance door and everytime someone swiped to enter there was a load beep - went all night
The TV was dismal... no apps on the tv were working and would not update so pretty much stuck for entertainment.
The staff were lovely and courteous :)

Leisure Family

10/10

Exceptional

18 Nov 2025

Jeffery

Staff was great. Older motel but clean and comfy.

Leisure Family

4/10

Poor

16 Nov 2025

Ian

Noise from repairs until 9pm at night no pool area as shown. under repair
General condition of hotel poor
Bed was fine room size ok staff ok
Will not stay again

6/10

Pleasant

09 Nov 2025

Janie

Very average! Great outdoor pool/bar area.

6/10

Pleasant

04 Nov 2025

Narketa

The sheets had marks on them and blood on the top duvet cover underneath.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Miho

It was clean room. If they set up little more toiletries stuff could be better. There were only small tube of body soap, shampoo in conditioner and half roll toilet paper. I was expecting more so I didn’t bring toiletries, so it was little inconvenience to me.

8/10

Excellent

02 Nov 2025

Diana

Big rooms, tidy motel, shower good,

Business Partner

6/10

Pleasant

30 Oct 2025

Jeny

The king bed mattress was too slippery gap gets created in the middle not suitable for couple to sleep on

8/10

Excellent

28 Oct 2025

David

thanks wiremu for the awesome service

10/10

Exceptional

14 Oct 2025

Chuanming

The staff is really good!

6/10

Pleasant

06 Oct 2025

Corey

Very fast internet. When we locked ourselves out of our room, staff were helpful. Otherwise most of the facilities and services were pretty average. No issues with cleanliness.

10/10

Exceptional

23 Sep 2025

Jordan

Convenient tidy

8/10

Excellent

23 Sep 2025

Nate

Staff was helpful with late check in

Leisure Partner

8/10

Excellent

15 Sep 2025

Aroha

Best place for when I’m up to watch my WAHS . Close to the stadium and close to places to eat . UpTheWAHS

Leisure Partner

10/10

Exceptional

09 Sep 2025

Somsack

Clean and comfortable stay,

8/10

Excellent

04 Sep 2025

SEYHUN

Reception staff was very friendly and helpful

Business_and_leisure Self

10/10

Exceptional

04 Sep 2025

Ronnie icaro

Cleanliness

10/10

Exceptional

01 Sep 2025

Tesi

Nice place to stay and close to Slyvia Park
Otahuhu and restaurants nearby as well making it very convenient

Leisure Family

2/10

Poor

22 Aug 2025

Big

Worst night ever mattress was soft as hell.someone was upstairs walking around until 11.30 pm. I was told about $150 bond after i booked not before so i really did not have a choice. Spa crapped out at about 26 do not really know as panel was not working

2/10

Poor

21 Aug 2025

Enzo

The noise was all night, loud and very disruptive. They moved us a few times away from the noise. Don't stay here if you have to go to work.

Business

2/10

Poor

17 Aug 2025

Harish

Already text before

10/10

Exceptional

17 Aug 2025

Verified traveler

Staff are absolutely amazing , always provided fresh linen , greeted us in the mornings , helpful
. Room was great , beds were super comfy , so nice .

Friends_and_family Family

6/10

Pleasant

07 Aug 2025

Stephanie

Not enough plugs, no electric blanket, noisy, no hand soap so not enough body wash for showers and hand washing, We had to go out and buy soap. Food in restaurant was nice enough. Internet sometimes didn't connect. TV remote battery may be a bit flat. Bright lights above bed and not adjustable

Partner

6/10

Pleasant

03 Aug 2025

anabelle

No cups or spoons to even make a tea or coffee

10/10

Exceptional

02 Aug 2025

Ted

TV played up for the 5 nights rang reception but no joy

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2025

Barrie

Safe snd clean

Leisure

8/10

Excellent

20 Jul 2025

James

N/A

8/10

Excellent

11 Jul 2025

Maria

Stayed here a few times. Always hard to find our room. Spa is nice and relaxing.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Nancy

It was good

Leisure Partner

10/10

Exceptional

12 Jun 2025

Raymond

Better service and clean.

Partner

10/10

Exceptional

13 May 2025

Riyan

Great place to stay. Clean and tidy.

Leisure Family

10/10

Exceptional

02 May 2025

Richard

Very professional service

Leisure Partner

4/10

Poor

21 Apr 2025

Maria

Easy to find. Not enough parking. Pool and spa and outside area untidy. Staff rude.

Leisure Family_with_children

6/10

Pleasant

10 Apr 2025

chester

The staff tries really hard but this is on a really busy road small driveway tiny parking lot and old and run down in a bad neighborhood

Business

2/10

Poor

13 Mar 2025

Stephen

Pigeon hole with thin wall.

I booked to pay total cost of accommodation at property.
Shocking to receive email from Sandra threatening to cancel my reservation - email copy attached. The hotel reservation personnel was charging my credit card but failed. Insisted it will be canceled if I don’t provide my credit card to be charged. She told me that pay at property was between Hotel.com and customer, not between Mt Richmond Hotel and Hotels.com. She only knew after receiving the booking confirmation from Hotels.com and it’s not their policy.
If there’s any misunderstanding or communication problems between Mt Richmond Hotel and Hotels.com, why is customer threatened or penalized?

The room is so very small and bare. Can even put and open a suitcase and no place in bathroom to put toothbrush etc.

The wall between is like hollow and we were hearing talking and noises next room in the middle of the night doing their stuff with bed squeaking and heavy breathing.

No more stay for me here.

Business

8/10

Excellent

11 Mar 2025

Ann

Plus: Very friendly, helpful staff. Food was delicious. Bed very comfortable with good linen and well serviced.
Minus: Property is old and in much need of a good face-lift. \"Swimming pool\" is misleading - suitable for a dip, rather than a swim.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Ifraz

Everything

Leisure Partner

4/10

Poor

03 Mar 2025

Ralph

Difficulties checking in as a result of booking through Wotif.
Was asked to send electronic copies of ID and Bank cards, received multiple messages asking for this.

Room was dirty, and noisy

Business

10/10

Exceptional

03 Mar 2025

Jeff

Nice place

Lovely place. Kind people and has a small pool and gym.

Business

8/10

Excellent

27 Jan 2025

Patricia

Twin beds comfortable.
Bathroom clean
Great value

6/10

Pleasant

19 Jan 2025

Nicole

Staff were friendly and helpful. Tv signal very poor. Don’t stay there if you are wanting a sleep in as it was very noisy around 7:30am in the hotel. We enjoyed our stay.

Leisure Partner

4/10

Poor

19 Jan 2025

Trudy

The Staff at this Hotel were great and have no issues. But the hotel needs a refurbishment and tidied up. Poolside was untidy, wet towels, rubbish, cleaning equipment lying all around the side. Reception and front doors look spectacular, but the once behind that the property is very tired and worn out. It would not take a lot of money to spruce up the property. Outside the room window had old rags and clothes lying in the long grass. Breakfast was very nice, but pricey. Coffee was a extra cost which was disappointing. Was very disappointed that the pool was off limits to guests as there was a private function. Room was adequate to our needs but could have been so much better. Missing window latches, cupboard door nearly falling off in bathroom, shower grotty as silicone is marked. Not sure if we would stay again.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Simon

Clean, reasonably priced, friendly staff. Recommended.

Leisure Self

6/10

Pleasant

31 Dec 2024

Akilan

Okay service

Family_with_children

10/10

Exceptional

17 Dec 2024

Charlotte

Second time staying here and the property, while the facilities are dated (which can't be helped), is a great stay at a super cheap price. Service is absolutely amazing and we choose this place because of the service.

Leisure

10/10

Exceptional

17 Dec 2024

Jason

This was a surprise. Whilst it looks like its from the 1980s (but well kept) it was quite fresh and modern within the rooms. Free parking onsite. Bed medium firm (yeh!). Free WiFi. Aircon. Large clean and fresh ensuite. No noise from adjacent rooms/hallway. Just up the road from many fast food venues (not walkable). Not walkable to a train station. Venue was quiet. Restaurant onsite. Very good value for money. Would stay again. Love the staff - very professional and friendly, super helpful.

Business Self

6/10

Pleasant

13 Dec 2024

William

You get what you pay for

Family_with_children

10/10

Exceptional

02 Dec 2024

Martin

Great place to stay and with the restaurant it made it easy

6/10

Pleasant

30 Nov 2024

Harjot

Location is good , but no elevator in hotel we dragged our two bags each 23 kg ground floor to first floor and then second .Room we got was very noisy.staff is good and room was clean

Leisure Friends

10/10

Exceptional

22 Nov 2024

Katelin

Staff were very friendly and helpful. Rooms were tidy - had a cooked breakfast which was great -recommend staying here.

Leisure Family

4/10

Poor

19 Nov 2024

Tejpal

Property is old and room was too small and condition was not good. Bed was really bad they made double bed with two single beds that made uncomfortable in sleeping and beds need to be changed. Paid $117 not worth it. had good experience in other motels they charge way less and had good rooms and bed.

Leisure Friends

6/10

Pleasant

17 Nov 2024

Anna

We found that this place was pretty rundown and in our room it had things like a towel rail almost falling off the wall. Also, the shower mixer was backwards and if you tried to turn it towards the hot side, it got colder and if you turned it to cold side, it got hotter. It was also loud with a lot of creaking noises from above and our room was near the pool area and there was music playing pretty much the whole time too.

Leisure Partner

8/10

Excellent

16 Nov 2024

Nicky

Good property and value for money.

Leisure Family

6/10

Pleasant

14 Nov 2024

Ash

Cheap accommodation, but that goes with the price. Its not fancy, you can hear other guests walking around, showering, opening and closing doors. The photos look much better than in person. Overall, our stay was okay, but i dont think we'll be going back.

8/10

Excellent

10 Nov 2024

Paul

Overall rooms are small with limited storage for clothing and overdue for refurbishment however would definitely stay again. The staff for example Tomisha, Brie, Mary and others are all so hospitable and go out of their way to assist you, the motel is conveniently located and provides good value.

Leisure Partner

4/10

Poor

09 Nov 2024

Petra

Shower was cold
Very noisy
The kitchen didn’t open until late
The pool is tiny, nothing what the picture tells