Gavin
Power cut. No hot water in the morning
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8.6/10Excellent356 Reviews
Cleanliness8.8/10 8.8
Service8.4/10 8.4
Comfort8.2/10 8.2
Condition8.4/10 8.4
Neighborhood9.0/10 9.0
Value9.0/10 9.0
Amenities8.4/10 8.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Auckland Phoenix Palm
Enjoy the convenience of room service at the Auckland Phoenix Palm Motel in Remuera, Auckland. The front desk operates during limited hours, and free self-parking is available on-site. Each of the 14 guestrooms features a kitchen equipped with a stovetop and microwave.
Stay connected with complimentary Wi-Fi and enjoy cable TV entertainment. A short drive from the University of Auckland (5 minutes) and Sky Tower (8 minutes), this motel offers easy access to local attractions. Nearby points of interest include Mercy Ascot Hospital and Ellerslie Racecourse, both within 0.
2 miles, and Remuera Village Shopping Centre, 0. 7 miles away. Auckland International Airport (AKL) is 10. 9 miles from the property.
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With a stay at Auckland Phoenix Palm in Auckland (Remuera), you'll be a 5-minute drive from University of Auckland and 5 minutes from Mount Eden. This motel is 4.6 mi (7.5 km) from Eden Park and 4.7 mi (7.5 km) from Sky Tower.
Make yourself at home in one of the 14 guestrooms, featuring kitchens with stovetops and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. The front desk is staffed during limited hours. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Non-smoking
Check-in and check-out
Check-in from
2:00 PM
Check-in until
10:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Special Instructions
The front desk is open daily from 9 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
-
Minimal age
18
-
Optional fees
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Chinese (Mandarin)
Nearby attractions
Ascot Hospital
0.3 km / 0.2 mi
Ellerslie Racecourse
0.3 km / 0.2 mi
Ellerslie Events Centre
0.8 km / 0.5 mi
Remuera Village Shopping Centre
1.1 km / 0.7 mi
Cornwall Park
1.6 km / 1 mi
ASB Showgrounds
2 km / 1.3 mi
Greenlane Clinical Centre
2.2 km / 1.4 mi
One Tree Hill Domain
2.3 km / 1.5 mi
Alexandra Park
2.7 km / 1.7 mi
Westfield Newmarket
3.3 km / 2.1 mi
University of Auckland
3.6 km / 2.2 mi
Auckland Domain
4 km / 2.5 mi
Mount Eden
4.4 km / 2.7 mi
Auckland Museum
4.5 km / 2.8 mi
Go Media Stadium
4.5 km / 2.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 14
- hotel
- Car park
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Minimum check-in age: 18
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAuckland Phoenix Palm
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAuckland Phoenix Palm
STUDIO TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAuckland Phoenix Palm
TRIPLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TPL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE THREE BEDSQUADRUPLE • THREE BEDSQUA.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAuckland Phoenix Palm
QUADRUPLE THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Auckland Phoenix Palm
100
reviews shown
Tracey
Friendly, helpful staff.
Amenities suited us for our purposes, the bed was a bit hard for my liking though and the pillows need replaced.
Amenities suited us for our purposes, the bed was a bit hard for my liking though and the pillows need replaced.
Gavin
Its a little old and the bathrooms need to be updated but the price reflects that clean and comfortable.
Alison
this would be the worst motel I've ever experienced. I booked this based on reviews on your site & its close proximity to Ascot Hospital. When I checked in, the establishment looked much older & more tired than the photos on your site. I should have known it was a bad omen when I was handed the key to #13! The door was not easy to unlock - not easy to secure as I found later that night - & this morning, when trying to open so I could pack my car - I seriously thought I was locked in my unit. The blind in bathroom had no open/shut control that worked! The remote for the TV would not work. I had my own food with me and an icebrick which I wanted to refreeze over night. The small freezer compartment in the fridge was so chocked up with ice I could hardly fit it in there. I washed my hands in the bathroom & saw the basin was less than clean and I had to clean around the plughole before utilising for cleaning my contact lenses this morning. There was no chopping board in the kitchen and no small sharp knife to assist in preparing my dinner and random cutlery, plates and wine glasses. One half of the electric blanket did not work & I couldn't connect to the 'free' wi-fi. This morning I found the bathroom floor flooded - from the basin tap that had leaked overnight. Had to try & mop up with towels, so no shower possible, to allow access to basin to deal with contact lenses. No info in room as to how to contact reception (only open 9 - 5). I expect a full refund! AdvisingMANZ
Sue
Good place for visiting most parts of the city and easy to reach from motorway. Beds very comfy and great to have complete kitchen. Only negative was extremely uncomfortable chairs and wobbly table. A sofa or armchairs would be so much better.
Chris
it was fine
Peter Joseph
clean room, great location
Gwenda
The room was immaculate, the moteliers were kind, helpful and very welcoming, the amenities were just fine, the street was quiet and parking in the motel complex was excellent.
Definitely recommend this as a delightful and restful place to stay.
Definitely recommend this as a delightful and restful place to stay.
Rochelle
Nice tidy room with fantastic amenities, great location and quiet. Staff very accommodating and friendly. Would definitely stay again thankyou!
Jack
Clean room, staff were good
Michelle
After a late check in, which was managed quickly and conveniently, we found a well appointed room with all the necessities when travelling with children. A reasonable sized kitchen and bathroom and sufficient beds meant everyone was comfortable. There was some minor damage and cosmetic issues around the walls but otherwise we had a pleasant one night stay. Would stay again.
Ross
Second time I've stayed here. A nice quiet and clean place to stay. 5 minute walk to Ascot hospital and 10 minute walk to Remuera road + easy access to the motorway. Very accommodating host, would recommend to anyone who wants to stay in this area.
Louise
its ok - no
Fiona
Very easy, great location.
Emma
Convenient and clean
Owen
Basic facilities but very clean and tidy. Beds were comfortable and the staff were friendly and efficient.
Would happily recommend to a family on a budget.
Would happily recommend to a family on a budget.
Eleanor
Fantastic location, quiet and easy access to the motorway.
Chris
Spacious and quiet but hard pillows, stains on duvets, water still in the jug and toilet paper in the toilet.
Davina
This accomodation was in perfect proximity to the hospital we were visiting and also to main transport routes, eateries etc. A very convenient location. It was great that it had parking, and a stove and microwave to cook. The rooms were comfortable and spacious.
The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.
The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.
Glennis
A few more kitchen utensils would be great
Patrice
.
Glenn
Very clean and comfortable and in a quiet location. It's my \"go to\" place when I visit Auckland.
Glenn
Very clean and quiet. Great location. Comfortable bed. Would definitely stay there again.
Derek
I've stayed here before hence why I stayed a second time.
Seems to me like the owner has changed and standard down a tad on previous stay. Like outside door lock was loose, just needed a screwdriver but not addressed during my stay.
Seems to me like the owner has changed and standard down a tad on previous stay. Like outside door lock was loose, just needed a screwdriver but not addressed during my stay.
Marton
Easy to find. Just off the motorway. Quiet, clean and kitchen was excellent for to cook our meals. Reception staff were very helpful . Thank you
Roger
Convenient location
Good convenient location, value for money
Barbara
Clean and convenient motel. In lovely residential area. Short walk to supermarket. Would have appreciated a place to sit outside.
Penny
Would stay again
Gert spot, Quiet, Clean and location is good
Ross
Great base near Ascot hospital
Stayed here for 5 nights. Clean and tidy unit with cooking facilities and easy parking right outside your door. It’s on a side street off Greenlane which was very quiet but with easy access to Remuera and the motorway. 5 minute walk to Ascot hospital - perfect base if you’re needing to be close to loved ones in hospital. Price was also very reasonable
Karl
So handy to private hospital. Great water pressure in shower. Really lovely motel
Janice
Close enough to Greenlane hospital, and good price. Close to other amenities
Derek
Would stay again.
R
Don’t stay here.
Bedspreads were disgustingly filthy and stained. Microwave door smeared with food.
Corners of floor in bathroom dusty.
Bed wasn’t great.
Corners of floor in bathroom dusty.
Bed wasn’t great.
Karl
Clean and cook top available even. Everything you need. Close to Ascot private hospital. Perfect.
Sue
Ideal location for the purpose of our visit to Auckland Great kitchen facilities and and sleeping layout. Will certainly stay again.
Margaret
Unexpected stay
My stay was day of unexpected hospital recuperation. Although it wasn't planned, I was well looked after. The management offered help in any way I needed. They were truly a blessing.
Margaret
Convenient to Ascot Hospital
I needed a place to stay before & after an overnight stay in the Ascot hospital. This motel was perfect walking distance and close to restaraunts before my check-in (the next day) and also the following day (after the overnight surgery day)
G
There was no milk in the fridge for coffee.
Victoria
Absolutely amazing! Thank you.
Debra
Perfect for our stay
Gareth
As what you’d expect for price
For the price it’s what I’d expect some areas not cleaned as well as they could’ve been, bed was pretty hard but over all good value for money
Alan
We highly recommend the Phoenix Motel. It felt like hi r away from home 😊
Richard
Nice motel representing good value. Only thing i'd ask is that the bed has a softer feel to it on top
Becky
Clean, comfortable, affordable and friendly staff. Some things a bit tired e.g broken parts in fridge. Great spot and nice and quiet.
Yuxuan
It is very close to a lot of good locations.
Noemi
homey feel, fruit trees planted at the backyard.
Margaret
Pleasant, friendly staff
Annie
Booked for 3 but only 2 towels & flannels
Pillows extremly fat, hard n uncomfortable
Otherwise greeat stay
Pillows extremly fat, hard n uncomfortable
Otherwise greeat stay
Craig
Excellent
Renee
Awesome place. Clean tidy and comfortable.
Hewitt
Great position close to the motorway - but still very quiet. Easy walk to Remuera shops. Motel unit pretty standard but could not fault cleanliness and general comfort. Definitely recommend.
Mike
Decent place and room but had multiple roaches the moment I waked in the door. I bagged one in a clear garbage bag to show the manager. There were two others in the room as well. Manager refused to move me rooms and could not refund me. Instead showed up with a can of raid and sprayed the room. The room then smelled of the spray all night and I had to keep my stuff isolated and some things in the car to prevent infestation. Would not return. If the property didn’t have a bug problem everything else would have been fine.
Delwyn
Great location. On a quiet street and only a 2-3min safe walk to Ascot Hospital. I missed having a clock radio, bedside lamp, wine glass etc. Pretty basic but value for money. Lovely lady in the office.
Jay
Quite & Close to motorway, shops
Jay
Nice & Clean, Private Room
Warm & Comfortable Place.
Warm & Comfortable Place.
John
Suitable to our requirements and will definitely use
the services again. Thank you
the services again. Thank you
Alison
Tidy, clean, quiet, easy access, easy checkin and checkout. Perfect for our stay. Close to delicious Kebab Serai for a nutritious tasty takeaway meal. Would definitely stay again.
lindsay
Generally comfortable and affordable.
Nici
Great little place - bed not so comfy - very hard.
Helen
Nice and clean, good position for our visit to Auckland Food Show at ASB show ground. Had just about everything we wanted (no oven), nice big fridge/freezer.
Gaston
Location was excellent, very close to the train station. The room was good, warm, quiet, it all worked well. We parked in front of our room. I would certainly return and recommend.
John
9 out of 10 for the accommodation. Comfortable, clean, the service, everything was fine but for one VERY small issue. The lock on the door needs attention, when leaving the room for any reason unattended the lock on the front door is quite difficult to engage when in a hurry. If not for that, 10 out of 10.
Grant
Staff really helpful
Gaye
Perfect location to Ascot hospital, easy 3min walk. Supermarket and petrol close by.
Clean and comfortable.
Clean and comfortable.
Andre
We only stayed one night but the room was scruffy, the bedspread appeared to have never been washed. There was an overwhelming perfume smell which permeated all our luggage and clothing. TV was small and only had free to air channels. The entrance way was very slippery when wet, and given we were unloading in the rain I slipped twice. Compared to other motels in the area this one was overrated, smelt, was filthy and over priced.
Andy
Easy to find, good parking and modern room
John
Very convenient for Greenlane Medical Buildings without the high hotel prices.
Room was very clean and warm.
No hesitation to stay there again, should the need arise.
Room was very clean and warm.
No hesitation to stay there again, should the need arise.
Wayne
a little older but great staff and good value
Helen
Great location, unit had everything we needed. Was clean and comfortable.
barry
The apartment was spacious and spotless. Kitchen was well equiped & with a supermarket a 2 minute drive away meant we could cook for ourselves rather than eat out. A big saving when travelling. Bed was comfortable - not too soft. Bathroom was large, clean & modern. Single ply toilet paper & loose toilet seat the only downers. There was no traffic noise even tho we were only 200-300 metres from the motorway.
Phoenix Palm motel is a big plus for us.
Phoenix Palm motel is a big plus for us.
Max
the location, very close to the Ascot Hospital. parking right in front of your room door.
Chantelle
Very easy to check in and out, very tidy property
Katrina
Great place to stay ! Clean tidy , beds a bit firm but other than that , excellent. 😊
Chame
Quiet, comfortable, and conveniently located. Good price for Auckland.
Isaac
The place was nice to be at
Mark
very easy to get to and out of.
toilet had a leak around base so hopefully gets fixed
toilet had a leak around base so hopefully gets fixed
sandra
Very very quiet, shower pressure very low, lots of ants on bench, couldnt get front door to lock, hook that holds up curtain up was broken, sky is great, room can be serviced on request towels etc are left in room for all of your stay
Claire
Considering the location, we found it very quite and peaceful. Nice management, has all that we needed. Good price.
Shower ran hot and cold a bit and the mattress protectors and white hand towel needed a deep clean as they were stained.
Minor issues, overall a good place to stay.
Shower ran hot and cold a bit and the mattress protectors and white hand towel needed a deep clean as they were stained.
Minor issues, overall a good place to stay.
David
Surprised we didn't get a shampoo or conditioner - as we counted on that for our short stay. But did like the complementary hand soap and wash. It was warm and quiet - perfect for what we wanted.
Brian
Nice & quiet, easy walk to supermarkets and transport, great access to motorway
Janine
Clean, tidy, warm
Mark
Excellent value for money for 4 people with 2 rooms. Close to the city and included a car park. Will visit again.
Yvonne
We liked the price, size of the rooms, quiet and handy to everything that we were visiting. We will be back
Kelly
Arrived early, but they were happy for us to come in, spashious room, great high pressure shower, nice and warm and cozy, walking distance to the hospital will definitely be wanting to book again when we come back in August.
Gayle
Proximity to the Mercy Hospital was key for us and this fitted well.
Ryan
Quite. Off the main road
Mark
Nice and central easy on and off motorway
Lyn
The bed was stained on the side and very uncomfortable. The shower head was broken, blind was also broken. No milk provided in fridge for coffee or tea. Room not serviced or bed made during the stay.
Ella
Accommodating staff, really appreciated :)
Dawn
Always value for money
Helen
Great accommodation
Very clean, comfortable, convenient and well-equipped. Great value for money and highly recommend!
Debra
Very quiet. Great location. Big sized rooms with basic kitchen supplies. Our real issue was the air con needs servicing. It made a huge gurgling type sound periodically and even a long time after turning it off. So loud you could not sleep with it on. Have let the property know and I am sure they will rectify the issue. I have been to this property a number of times and will return thou. Good value for money…. Thou not this time with the AC sadly.
Verified traveler
The overall feel of the room was pleasant, could have done with an extra clean.
The shower had remnants of black mold around the bottom seals.
Bed cover was stained but I took that off.
Scuff marks on the wall and door could have easily been wiped off. No instruction has to where to leave the key, but these things, apart from the bed cover (yuck) are all cosmetic.
Could do with more comfortable beds though.
Nice and close to the venue that I was attending and a 10 minute walk to Greenlane shops.
The shower had remnants of black mold around the bottom seals.
Bed cover was stained but I took that off.
Scuff marks on the wall and door could have easily been wiped off. No instruction has to where to leave the key, but these things, apart from the bed cover (yuck) are all cosmetic.
Could do with more comfortable beds though.
Nice and close to the venue that I was attending and a 10 minute walk to Greenlane shops.
Verified traveler
Good clean motel with a nice kitchen and all kitchenware was good quality, but the bathroom towels was not good it’s very old shouldn’t be given to the guests
Verified traveler
Located nice and close to Ascot Hospital. Easy to navigate from motorway. Nice & quiet location.
Verified traveler
Comfy enough. Cleanliness could be better
Verified traveler
Handy location, helpful staff, comfy beds, well equipped, quiet, sapacious.
Bed spreads a bit tired and walls need a wipe and room could do with a good dust. Otherwise fine for our stop over in Auckland. Good value for money.
Bed spreads a bit tired and walls need a wipe and room could do with a good dust. Otherwise fine for our stop over in Auckland. Good value for money.
Verified traveler
closer to city, location
Verified traveler
Great location for our trip, very clean accommodating with everything we needed.
Verified traveler
Big nice rooms
Location & surroundings
Auckland Phoenix Palm
79 St Vincent Avenue, Newmarket, New Zealand
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