Empire Apartments

6/10

Pleasant

07 Jan 2026

Michelle

Yes

Business

10/10

Exceptional

04 Jan 2026

D

Staff were friendly and professional.

10/10

Exceptional

02 Dec 2025

Sameer

I have enjoyed my stay at empire apartment. Great service staff too will prefer to stay next time for sure thank you

Leisure Family_with_children

8/10

Excellent

08 May 2025

Hope

Great having two bathrooms and three bedrooms.

Leisure Family

6/10

Pleasant

15 Feb 2025

Mateata

No car park on property
Stained bedsheet.

10/10

Exceptional

31 Dec 2024

Farida

Clean comfortable apartments in a great location

Nice spacious and clean rooms and bathroom, there are all necessary kitchen utensils. Excellent location. Quiet, comfortable, friendly staff. There is a laundry room on the ground floor.

Friends_and_family Family

6/10

Pleasant

29 Dec 2024

Verified traveler

Value for money.

Value for money.
We stayed here for two nights. Overall, good accommodation and clean rooms. Tea, coffee, towels, linen, soap and shampoo are provided. There is a convenient shop next to the building but closes at about 9pm. Restaurants and other shopping places are little bit far – about 15 to 20 min walk. Train stations including “The Strand Station” are little bit far and need taxi. Only street parking is available and free between 6pm and 8am. All other time need to pay for parking (about 4NZD per hour). Very helpful reception and accommodate late check-in (about 10pm). Reception staff given us good useful information about the area. Wifi is available but need to pay to use.
I will use them again.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Shay

Great apartment for what we needed giid price too!

Leisure Friends

10/10

Exceptional

26 Dec 2024

DAN

The only downfall was that the bathroom was falling apart. Other than that it was an excellent stay. Everyone was super friendly including guests and it was a very convenient location for what we needed having small children with us. They thought they were queens being on the top most floor!! Brilliant!

Leisure Family_with_children

2/10

Poor

23 Dec 2024

JaznJo

Looked like the building was crying it's that sad. Stayed in backpackers better.

Leisure Family

6/10

Pleasant

20 Dec 2024

Verified traveler

You get what you pay for with this accommodation—ideal for budget travelers looking for a no-frills room with a bed. The area primarily caters to students, so it has a bit of a dormitory vibe. The bed was decent, but the shower was small and had a curtain instead of a door. The room could have used an extra cleaning, as there was a strange smell that required us to open the windows for ventilation. That said, for a one-night stay at this price, I can't complain. The location in Auckland is excellent, close to Queen Street.

Partner

4/10

Poor

06 Dec 2024

Lonappan jacob

This is mainly for university students and working people who are in college or university.
Not good for the families.
Very noisy outside at night

Leisure Family

10/10

Exceptional

19 Nov 2024

Eric

Great central location, walkable to downtown Auckland and all it has to offer... However, lots of hills, so bring your good legs lol... Parking is kinda spendy, be prepared... Staff was very helpful and friendly, room was clean and welcoming and nicely appointed... Vending machines as well as a convenience store and burger restaurant on site... Enjoyed my stay!

Leisure Partner

10/10

Exceptional

19 Nov 2024

Nigel

My needs as a Customer are pretty minimal, but Empire Apartments meets those needs every time. The staff who greeted me were kind and polite and informative.

People in and around the place were also friendly who speaks of their clients and reputation. Will stay here again.

8/10

Excellent

14 Nov 2024

Helen

Suited for a boys trip

6/10

Pleasant

09 Nov 2024

Ford

Property was ok for the night, but room was very basic and quality of the bed was average. Loud drunk neighbours at 1am, with occasional yelling. But I do realise that the apartment is in a student location and designed for that market.

Leisure Self

6/10

Pleasant

04 Nov 2024

Emma

Facilities were average but that is reflected in the price and basically what we expected. However, the location is fantastic, easy to walk to town. We did a lot of steps but saved us money!

Leisure Family

4/10

Poor

06 Oct 2024

P

Not a place we would book again.

Cheap accommodation. Insufficient seating or space available for the 6 adults booked. Lounge area that was shown in photos appeared to have been converted to a 3rd bedroom.

Beds were cheap, nasty and uncomfortable.

There were 2 bathrooms.

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Jeremiah

Very affordable, prefect location, and comfortable.

Upgrade bed.

Leisure Family

6/10

Pleasant

03 Apr 2024

Aifetinai

Overall the stay was fine. The bed was comfy and place was clean. However, the power outlet in the bathroom kept popping off which was a hazard!

10/10

Exceptional

07 Mar 2024

BJ

My second stop here smaller appartments but well presented and comfortable

Leisure Self

8/10

Excellent

28 Feb 2024

BJ

Very basic but clean and has everything one needa

Leisure Self

6/10

Pleasant

24 Feb 2024

david

Never saw any staff on site. Property is okay. No house keeping during my 5 day stay. Noisy area.

Business Self

8/10

Excellent

16 Feb 2024

Freya

This place was very clean just the facilities were damaged and mold on the cieling in the bathrooms.

Staff were very helpful and gave it a great experience.

Leisure Friends

8/10

Excellent

07 Feb 2024

Tinofara

Everyone was nice .

8/10

Excellent

23 Jan 2024

Shona

Needed air conditioning too hot. Fan noisy.

Business Partner

6/10

Pleasant

18 Jan 2024

Kirsty

The 3 bedroom unit easily accommodated our family group.

The road noise was significant.

Leisure Family

8/10

Excellent

12 Jan 2024

Dean

reasonably priced

Leisure Family

4/10

Poor

01 Jan 2024

b

Location is ok , get what pay for

Leisure Self

6/10

Pleasant

21 Nov 2023

Layla

Wasn’t to bad. Bed was really uncomfortable, like all springs. Pillows were very flat. Place was clean and tidy. No atmosphere really. Walls were very thin so you could hear the conversations in the next room. The staff were lovely and very helpful. Elevator to the 19th floor was a bit crunchy lol. There wasn’t much a round the area. We ended up ubering everywhere as it seems to be down a hill in a no exit. It was fine, a roof over my head for the night. Can’t complain.

Leisure Family_with_children

8/10

Excellent

12 Nov 2023

tim

Not very clean
Showing its age in a lot of places
Noisy

4/10

Poor

22 Oct 2023

Clelland

Staff were quite rude and unfriendly, bad experience dealing with them. Rooms were average with lots of paint work needing fixing up. Beds were very creaky. Definitely only good for a very short stay.

Leisure Family_with_children

2/10

Poor

11 Oct 2023

Brett

Photos of building in website looks stunning but when you see it it is far from the photos. Paint in hallways/rooms coming off. Basically run down. Also no parking and we had to park somewhere and walk..

Leisure Family_with_children

4/10

Poor

30 Sep 2023

Zachary

The property doesn’t pretend to be what it isn’t, which I can respect. But the very dated furnishings and extremely poor internet (which is additional) needs to be addressed.

Leisure Partner

4/10

Poor

02 Sep 2023

Elizabeth

We did like the fact that it catered for 6 beds.
Didn't like the fact that one of the TV's didn't work, and 920 didn't have a tv and 921 had 2 in one bedroom. There wasn't crockery or cutlery for everyone. And the no carpark situation was a nightmare and costly.

Leisure Family

2/10

Poor

28 Jul 2023

Grace

Photos of building in website looks stunning but when you see it it is far from the photos. Paintings in hallways coming off, cupboards are broken, bed sheet we found blood stain on it.. Chair is broken.. Carpet is just placed on top of the old carpet which is poorly cut on the edges.. Not sure we are going back there.. Also no parking and we had to park somewhere and walk..

Leisure Family_with_children

6/10

Pleasant

04 Jun 2023

Verified traveler

Misleading and mediocre

There was no free wifi on the property. The furnishings were cheap. The couch smelled of wee as well

Friends_and_family Family

2/10

Poor

24 Feb 2023

Jessie

It was an absolutely disgusting place. I didn't even stay there it was that bad

Leisure Family

4/10

Poor

08 Feb 2023

Alfred

Nothing unique at all. Very deceiving. I dire know where they got the photos they posted on their website but don’t be fooled ! It looks nothing like that. The elevators stink and dust covers most of the corners of the room. There’s a very unpleasant smell in all the corridors and inside the rooms as well

Leisure Family

4/10

Poor

07 Feb 2023

Nichola

Poorly equipped, requests for simple things never materialised. Loud music and fights in the corridor leading to holes in the wall and the police being called armed with tasers. Avoid if you’re with young children.

Leisure Family

8/10

Excellent

22 Jan 2023

Suzette

Very reasonably priced. Had a 3 room apartment so suited our family well. Staff very friendly and helpful

Friends_and_family Family

10/10

Exceptional

19 Jan 2023

Verified traveler

We had a lovely time at Empire hotel..room was clean and beds were comfortable.

Friends_and_family Family

4/10

Poor

13 Jan 2023

Fiona

Not well maintained or clean. But you get what you pay for i suppose

Business_and_leisure Self

6/10

Pleasant

21 Nov 2022

Peter

Room were nice. Good price but its in a bad location.

Leisure Family

6/10

Pleasant

31 May 2022

Catherine

Shabby, hardly any utensils or cutlery and barely furnished, but clean and cheap

Business Self

6/10

Pleasant

18 May 2022

UMO

nice high rise building.too many gangsters smoking and hanging around the front making it look like a den

Business Family

8/10

Excellent

11 May 2022

Nicole

Good if you’re just looking for a cheap place to stay, everything you need and I was happy with the comfort of the bed. Great price. Unfortunately the people hanging around the property scared us off coming back ☹️ Not their fault though

Leisure Friends

2/10

Poor

03 May 2022

ron

When I checked out and leave the floor on that day, the lift was not working. I need to walk down 10 floor to leave the hotel

Business_and_leisure Self

2/10

Poor

06 Mar 2022

Josephine

Bad customer service from front of house.
Alright too stay not long term. Can’t breathe

Leisure Family

4/10

Poor

28 Feb 2022

Rangituia

The only plus about this property was its closeness to where I needed to be but I will not be staying here again. Even though the price was amazing the state of the rooms was awful. The cleaners need to be taught how to clean

4/10

Poor

28 Jan 2022

Colleen

While this was very central the apartments kitchen and bathroom was disgusting and dirty. We chose not have a shower there as it was so filthy. The good things was the bed was comfortable and the sheets where clean. The room needs redecorating as it is old and badly maintained.

Leisure Family

6/10

Pleasant

22 Jan 2022

Stephen

Budget accommodation. Did the job and i survived.

This place was good for the price and when i initially saw the 19th floor i was quite surprised that it was modern and appeared clean. However there were long hairs in the bed and the toilet leaked onto the floor and created a big puddle. Thankfully my flat mate is handy and so was able to turn off the mains.
I dont think they always change the sheets to save costs. The beds were very hard and like sleeping on the floor. The pillows were very thin and there were no extra pillows.
For the money it was fine but if i had to stay in auckland again on a budget i would not go there.

Friends_and_family Family

4/10

Poor

05 Oct 2021

Chantelle

This place is a dive. It is old and dirty, the place smells. The staff are rude to people, I witnessed a staff member yelling at a guest when the guest was making an inquiry. The lifts are so dodgy, with each ride you hope that it doesn't break down and that you don't get trapped. Only stay here if you are desperate and cannot find anywhere else to stay.

Leisure Family

2/10

Poor

04 Oct 2021

Daniel

the most disgusting place in auckland

the most disgusting place in auckland

Business

2/10

Poor

04 Oct 2021

Daniel

the most disgusting place in auckland

the most disgusting place in auckland , in every possible play , dirty , cold, and the worst customer service .
Pubic hair included in your bed sheets and douvet for free .

Business

2/10

Poor

04 Aug 2021

Verified traveler

The place was a rip off, dirty, and the reception staff were rude. After a 5 hour drive i expected a little consideration and empathy but no. I got charged MORE THAN WHAT MY CONFIRMATION OF TRAVEL SAID, IM NEVER GOING TO BE COMING BACK OR RECOMMENDING IT TO ANYBODY

Business Partner

10/10

Exceptional

24 Jul 2021

Verified traveler

It is a budget accommodation so what you see is what you get. Everything was fine.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2021

Verified traveler

Friendly and warm welcoming staff and guests. Close to the Sky Tower and shops

Leisure Partner

8/10

Excellent

24 May 2021

Verified traveler

Excellent location and great value for the money. Staff helped when we were accidentally given the wrong type of room. You get fluffy towels and toiletries.
Be aware that it is budget accommodation so no frills. There are a lot of students because it is also student housing.

Business_and_leisure Family

6/10

Pleasant

13 May 2021

Verified traveler

no service in room overnight
broken dehumidifier in room and wasn't changed despite my request - at least I could of got a response as I was told
failed to issue me second room key

Business Self

6/10

Pleasant

24 Apr 2021

Verified traveler

Central location budget accomodation. Most things in apartment worked but basic. Beds very uncomfortable/firm.

Leisure Family

4/10

Poor

28 Mar 2021

Verified traveler

Not great. Booked for our family and not appropriate accommodation for children. Booked a 3 bedroom apartment. There was a 2m by 2m lounge with no couches or TV. Beds were poor quality. We left after 30mins when we found another place to stay. Should have realised for such a low cost. Ok for a ‘boys weekend’ type trip. Right in the heart of student quarter.

Leisure Family_with_children

2/10

Poor

15 Jan 2021

Debbie

No clear information on emergency evaluation procedures. TV would not work and no one was able to fix it.

Leisure Family_with_children

4/10

Poor

11 Jan 2021

Verified traveler

The cleanliness of the room wasn’t good at all. Even the teenagers weren’t impressed. However the beds were very comfy.

Leisure Family

6/10

Pleasant

19 Dec 2020

Verified traveler

The place is well equipped but the interior, exterior, lobby were filthy and need some maintenance. The apartment had some mold evident in the bathroom and the bathroom light works intermittently.

Business_and_leisure Partner

8/10

Excellent

27 Jun 2020

Laura

Was good place for the price, nothing fancy good location

Leisure Partner

6/10

Pleasant

08 Mar 2020

Verified traveler

The shower drain in the smaller bathroom needed a serious cleaning!!!!

Leisure Friends

4/10

Poor

02 Mar 2020

Verified traveler

Probably wouldn’t stay again, we had been in the room for about an hour then, a lady (staff) came into the room without knocking, and proceeded to change the pillow cases ... yuck! She didn’t say a word to us, was pretty uncomfortable. There was also no toilet paper or towels in the room

Leisure Partner

6/10

Pleasant

28 Feb 2020

Verified traveler

It was basic and all I needed was somewhere to stay It was close to where I needed to be for the days that I was staying there.
However It needed a dish cloth and a dish brush. Bigger coffee mugs. These are small things but when you don’t have them , you miss them. Thank god I took my own cup for uni. 😂

Business Self

2/10

Poor

24 Feb 2020

Verified traveler

Not good. Very noisy place. Construction site opposite makes loud noises before 6am in morning. Late at night, men and women shouting, laughing and screaming. After 9 nights there, we developed panda eyes. Staff weren't very nice either.

Friends_and_family Family

6/10

Pleasant

23 Feb 2020

TakHin

Overall not so clean. Not include WiFi, No air condition. Not recommend for business trip.

Business

2/10

Poor

21 Feb 2020

Verified traveler

You pay for what you get for in terms of facilities, but for me there's no excuse for a lack of cleanliness. We found a bloody tissue in our bed sheets and can only assume this means that the sheets weren't changed after the prior guests. When the sheets were replaced the replacement sheets were covered in yellow stains.

Business Partner

4/10

Poor

20 Feb 2020

Verified traveler

Not ideal, very dated, noisy and not the cleanest. In reality it's a backpackers with a bathroom. I checked out 6 hours after checking in for two nights as It was not clean and was very noisy.

Business Self

6/10

Pleasant

15 Feb 2020

Luna

Unprofessional staf. I believe this property is run by students. You'll be lucky if you happen to meet the polite and patient one/s, but most of the time they're impatient and reluctant to provide good service. This place is NOT recommended.

Business_and_leisure Self

8/10

Excellent

13 Feb 2020

Jeffrey

Ask about construction work across the street

Acommodations were acceptable and actually a good value for the price. Location is excellent, however, the major construction/renovation work on the 2 towers across the street took away from the experience. Very loud noise from early and lasting all day. Also, the many work vehicles took up all of the parking spaces on the street and even blocked the building entrance to cars and shuttles. Very annoying.

Partner

6/10

Pleasant

12 Feb 2020

Verified traveler

Great location - close to the hospital and to town.
Rooms were comfortable, a little shabby which was okay, but not the cleanest. Downstairs toilet was particularly disgusting with a broken seat, non-flushing and used!

Business Self

8/10

Excellent

06 Feb 2020

Verified traveler

It is cheap and in an excellent site in Auckland city centre. You get what you pay for: location great, but a basic room and basic service. Gave exactly the service it said it would.

Business Self

6/10

Pleasant

01 Feb 2020

Verified traveler

Central Auckland, international students, ease of access are advantages.
The studio has sufficient facilities...
But.
The kitchen was not sufficiently clean (e.g old dust & dirt around the handles, greasy range hood). The kitchen plug was missing!!! gave up asking after 2 attempts. One tea towel for a week is not sufficient. No can opener!? As student accomidation, is OK, but we were short term stays, expecting not to fit out a flat.
However:
We arrived this Chinese New Years eve..
The staff were efficient & helpfull. The building was secure (card access for lift and apartment), hand sanitiser at the desk and lifts and arrival procedures adapted for the situation.
We went home to family feeling confident given the situation.

Leisure Partner

8/10

Excellent

30 Jan 2020

Tommy

Ok. But lot of students

Friends_and_family Family

4/10

Poor

26 Jan 2020

Verified traveler

Didnt like anything about it...it was hot, no air con. Smelt stink of curry, had to ring reception to let him no..used soap left on the floor in the bathroom, glass on the shower was still dirty, no jug for cup of tea in the room, no milk was told they don't provide milk bed was not made properly, no spare pillows available, not enough cutlery in drawers

Leisure Partner

4/10

Poor

24 Jan 2020

Verified traveler

\"Studio\"apartment was a big mis lead on room size. My besroom at home is almost twice the size. No city views as reported when choosing the room. Lobby amenities didnt work properly. Overall not a great place to stay in my books

Leisure Partner

4/10

Poor

23 Jan 2020

Verified traveler

solo traveller

disappointed, construction across the street, very noisy ,loud drilling noise starting from 6 a.m., noisy ( not from construction) till after midnight, dirty bathroom, dusty window shields.Bedside emptying garbage, room not cleanse for the entire stay of few nights,few amenity property at bottom of hill,hard for people with mobility problem, need to pay for wifi

Self

2/10

Poor

22 Jan 2020

Leah

It was very dirty, mouldy and smelly, I would not recommend it to anyone.

Leisure Family

8/10

Excellent

16 Jan 2020

Verified traveler

Very clean and spacious, perfect for a one to few nights long stay where you'll be dipping in and out of the hotel. Good location

Leisure Friends

6/10

Pleasant

04 Jan 2020

Verified traveler

Center of the city, close to everything. Beds were uncomfortable, dirty dishes in cupboards and lacking general maintenance.
Beaware no available parking on site,will need to park on street (very limited) or pay for parking.

Leisure

6/10

Pleasant

28 Dec 2019

Verified traveler

Property does not have parking and when asked the receptionist , they mentioned they have only 4 parking which needs to be pre-booked . If this is the case , it should have mentioned to the customer before hand which would have helped to decide whether to go for the property or not

Leisure Family

6/10

Pleasant

18 Dec 2019

Daniel H K

We got a 3 bedroom apartment. The lounge and dining area was a bit small. So was the 3rd bedroom.The worst thing was the noise from outside the apartment. We stayed on Saturday and Sunday nights. Aside from traffic noise, there was big party in one of the other apartment complexes in the area. There was loud music and noise of party goers till after 2.30am. I was not able to sleep even though I was so worn out from my travel.

Friends_and_family Family

6/10

Pleasant

16 Dec 2019

Verified traveler

The Empire Apartments shouldn't be listed with the Hotels. It is more of a shared hostel. There is no parking and the service is non-exsistent. Decent accomodation if you are just looking for somewhere to sleep.

Leisure Partner

6/10

Pleasant

15 Dec 2019

Verified traveler

Apartments were tidy and fine, but there wasn't any air-conditioning or even a fan in the room, which was quite stuffy. Also the bedside lamp had no light bulb, and when I needed to check out promptly at 8am when the desk was supposed to open so I could make it to an appointment, there was no one there, I waited as long as I could until 8:10 and finally just had to leave my key and hope for the best.

Business Family

10/10

Exceptional

14 Dec 2019

Fatematuz

Was a good stay over

Business

8/10

Excellent

13 Dec 2019

Verified traveler

Good location and get what you paying for the place bit run down but overall it’s good

Friends_and_family Family

8/10

Excellent

10 Dec 2019

Verified traveler

The property and process was good for the price.
Good central location

Business Self

6/10

Pleasant

06 Dec 2019

Verified traveler

location was spot on.No AC,which was a problem at 28.temp.
Bilding site next door made it even worst.Winter bed cover in
summer?!no thank you.

Leisure Family

4/10

Poor

25 Nov 2019

Verified traveler

It's ok if all you need is a bed for the night. It's definitely not a place to go for a romantic getaway! The showers have tiny heads and are positioned very low; I'm only average height but had to duck to get my hair wet. There is no free wifi, and the TVs are tiny - smaller than most computer screens these days! The lifts are slow and on one of them the doors often wouldn't close. The furniture is tatty and old, there is no iron (so not ideal if you are travelling for work or an event) and the kitchenette in my unit actually put me off cooking, despite that being my intent when booking. Cleanliness wasn't horrendous but the walls had splatter in the kitchen and bathroom so it definitely could be better. I don't think I'll ever stay there again, but if you just need a cheap bed for the night it's passable - depending on your own standards of course!

Business Self

8/10

Excellent

11 Nov 2019

David

Clean and tidy but Basic

Fine for a couple of nights. Room was basic, but fine if not spending much time in the Apartment. Quiet location. Free internet would have been a bonus, as this is offered by most accommodation providers these days

Friends_and_family Family

8/10

Excellent

10 Nov 2019

Verified traveler

Note no parking but otherwise handy location, a bit of an uphill walk, but great value for the price. Would stay again.

Business_and_leisure Friends

8/10

Excellent

22 Jun 2019

Verified traveler

We were just staying 1 night for work related reasons. Was good for a 3 bedroom apartment, comfortable beds and ideal location.

Unfortunately we were on the 19th floor and with only 1 small lift working for a very busy place there was always a wait and short line to get up to our room. Also the noise at night from other people was far from ideal whether it was music or people coming and going slamming doors and talking loudly early hours of the morning in the halls.

Paid $15 for a park on the street and didn't appreciate the \"ticket\" being an A4 piece of paper that displayed my full name, room number, and mobile number. Needles to say I folded it down to fewer details.

Business

8/10

Excellent

21 Jun 2019

Verified traveler

It's a convenient location, room is confortable though small but good value for money.

2/10

Poor

04 Jun 2019

Verified traveler

I thot staff were raciest yellow belly pricks I would rather b out on streets on a park bench than at the empire it's the pits Neva again

Leisure Family

6/10

Pleasant

31 May 2019

Fiona

Handy student venue

Basis, clean, no frills, cheap and cheerful. Check in was a little disjointed as I had booked 2 rooms, and the second room had been put under the second name, even though I was paying, so I paid for one room then had to start again for the seciond room. They seem surprised - and I had made the booking for both rooms together. They only gave me one room card for the second room, and then when I checked out, again, seem surprised because they \"always\" gave out 2 cards. Well, no. These were minor niggles, and didn't affect our stay. Luckily, we were out all day and just slept in the rooms, as there's nowhere comfortable to sit, but you get what you pay for. I'd taken some students to a 2 day conference at the Uni, so it was ideal for that - as I said, cheap, clean and certainly handy for where we were going. For a similar group, I'd book again, but not for a \"couples\" stay.