Name: Nesuto St Martins Apartment Hotel
Address: 6-12 St Martins Lane, Grafton, Auckland, 1010, NZ

8/10

Excellent

21 Jul 2026

Nicola

Friendly staff, but only one doing check-in at a busy time. Neighbouring room was very close and walls a bit thin, so not so quiet. Air conditioning/heating was on automatic and no remote to change this. TV worked, but connection to internet had issues and then casting was not possible. Conveniently location for taking buses into city and out to Eden Park. Kitchen area was good, but we had five people and only four of everything. Parking was expensive and hard to get car into/out of parking area.

Family_with_children

8/10

Excellent

15 Jul 2026

Eme

Nice and clean the shower was great and the bed was huge and really comfy.

10/10

Exceptional

13 Jul 2026

Alan

Staff were great, value for money, easy to deal with, great location and clean and tidy.

Family

8/10

Excellent

10 Jul 2026

Catherine Carla

Very accessible to all our itinerary for the whole week that we stayed. Highly recommended!

Family_with_children

8/10

Excellent

10 Jul 2026

Malebana

The room was neat and warm.

Family_with_children

8/10

Excellent

08 Jul 2026

Betsy Pearl

Our stay was good but the heat pump was not fixed until we finished our 11days of stay.

Otherwise, the stay was 4 star.

Family

8/10

Excellent

08 Jul 2026

Jennifer

Room was perfect, just what we needed for prepping breakfasts, separate bedroom for those early sleepers, and the view of the Skytower was what I was hoping for! Dishwasher didn’t work on the second go, so had that not been near the end of our trip, it would have been frustrating to have to wash dishes all the time. I couldn’t figure out the tv, but that could have been just that I was unable to login to the streaming services with my Canadian logins. Great place, great location to transportation and AUT where my daughter is a student. I would stay there again.

Partner

10/10

Exceptional

06 Jul 2026

Jennifer

Excellent location and value for money.

8/10

Excellent

04 Jul 2026

georgia

Was good

Partner

10/10

Exceptional

29 Jun 2026

Waikohika

Very clean and lovely staff! Always helpful and enjoyed our stay there very much. Will definitely be looking to stay there again!

Family

4/10

Poor

27 Jun 2026

sarah

Parking was terrible and had to pay $30 a night for a park that stinks like paint and chemicals not great with kids and very hard to get into parking lot and in parks. Room was very loud at night could hear everything. Space was small and key cards for elevator are terrible can only get to your own floor which is fine however they put us on a lower floor to be close to a family 2 floors down but we couldn't get there so was pointless doing that. There was carpet uplifting with rusty nails under it unsafe for kids and people vaping in the elevator. Was a average stay wouldn't stay again. Wasn't all bad but also wasn't great.

Family_with_children

10/10

Exceptional

12 Jun 2026

Sarah

Great location with overnight parking nearby. Our 2bdrm unit was spacious and clean. The staff were so helpful and went out of their way to locate a special item I had inadvertently left behind. Recommend

Friends

10/10

Exceptional

09 Jun 2026

Kyley

The Staff was amazing and so was the room. Loved the view and loved having the ability to have the kids in one room and us in the other with the lounge free.
Loved the washing machine, dryer and dishwasher. Fantastic all around. Sad the choice of channels was limited and there was no vacuuming of the main areas while we stayed but over all it was awesome and will be happy to stay again

Family_with_children

10/10

Exceptional

25 May 2026

Aaron

Clean room and great location in the CBD.

Self

8/10

Excellent

17 May 2026

Anne Marie

During our 4-day stay, we had to take out our own rubbish and wash our own towels.

10/10

Exceptional

17 May 2026

Nirmal Lloyd

Staff was approachable responsive. The apartment we took was a bit cramped but everything was available. For a few adults for one night this was just perfect space. In my opinion room space is small for a family looking to stay for more than few nights. But for our group we felt this was excellent

Friends

6/10

Pleasant

17 May 2026

Roslyn

The room was so dark you had to have lights on during the day. In the apartment I was in there was a lot of street noise so hard to sleep. The lifts were so slow that me and other guests took the stairs. The couch in the lounge was really small and uncomfortable. The bed however was extremely comfortable with really nice sheets, and it was very clean and had everything you could need.

Self

8/10

Excellent

12 May 2026

Malina

Great location and rooms were clean

Family_with_children

8/10

Excellent

11 May 2026

Mathew

Room as pictured. Small but everything we needed. Beds and pillows comfy. Staff nice and helpful.

Friends

8/10

Excellent

02 May 2026

Mark

Large open and spacious room. Nice and clean. Everything was perfect.
I paid extra for parking for my double cab ute. It is VERY tight entry and exit but i managed it ok!

Partner

10/10

Exceptional

01 May 2026

C

There was only a small oil heater for a large apartment. It could do with a heatpump for winter.
Clean room, fully equipped kitchen and laundry. I'll be back.

Self

10/10

Exceptional

01 May 2026

Abelardo

Great value and awesome views!

Partner

10/10

Exceptional

24 Apr 2026

Tula

The front desk staff were very helpful!

Partner

10/10

Exceptional

22 Apr 2026

C

The only issue I had was the dryer in 12D had a terrible noise and was unusable. I forgot to mention this to reception. It definitely needs replacing.
Could do with some liquid soap in the shower container or another small bar of soap.
Other than that, having an oven, stovetop, microwave, full size fridge etc was perfect. I'm staying again.

Self

10/10

Exceptional

18 Apr 2026

Pania

Everythingwas awesome people and the facilities were great.

Partner

8/10

Excellent

15 Apr 2026

Mary Angela

Great central location
Parking was a challenge

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Aashontee

FOUND COCKROACH IN CUTLERY DRAW

Friends

10/10

Exceptional

06 Apr 2026

Kamalia

Great location, friendly staff, nice rooms, comfy beds, everything you need right there.

Family

4/10

Poor

06 Apr 2026

Melisza kaye

The shampoo,conditioner,body wash is for 1 people only . We are 5 in the room .

Family

6/10

Pleasant

04 Apr 2026

Lauren

Loud air con inside which dripped all over the balcony outside. Very basic, clean room which met our needs.

Family_with_children

10/10

Exceptional

01 Apr 2026

reece

Laundromat worked ac was mint

Family_with_children

10/10

Exceptional

31 Mar 2026

Mohammed

Laundry is self serve definately worth it

8/10

Excellent

22 Mar 2026

Marjory

Parking was an issue for larger vehicles. Aircon didn’t work. Carpet needed replacing. If you are after an average stay for a short time it is perfect but wouldn’t like to stay for long periods of time.

Family

6/10

Pleasant

21 Mar 2026

Melissa

For the money I spent on this accommodation I was not impressed, room needs a proper clean and definitely some maintenence required.
Not one to complain however this was not acceptable accommodation and I travel away for weekends often.
No aircon, bedrooms were wrongly set up also, not enough linen for 4 people to use, issue with iron however that was resolved.

8/10

Excellent

21 Mar 2026

Mihaela

Quite central; close to all amenities. Underground parking available for a fee.

Self

4/10

Poor

19 Mar 2026

Vikas

The kitchen was hardly functional. The fridge wasn't working (the freezer section was barely cold enough to prevent milk etc. from going bad), the kettle, toaster and the dishwasher were also not working. I literally loaded all the utensils in the diswasher only to unload them again as the dishwasher would not even power up.

Family

10/10

Exceptional

19 Mar 2026

Mark

Helpful staff. Good location. Spacious.

10/10

Exceptional

15 Mar 2026

Stacey

Great location and good value for money

Family

10/10

Exceptional

14 Mar 2026

Carolyn

What a great, well priced, well positioned apartment in Auckland. The room was very clean and fresh, although a little older.

Family

10/10

Exceptional

12 Mar 2026

Kathryn

Close to the University. We were able to walk both into and away from the tourist areas. Front desk was very responsive.

2/10

Poor

08 Mar 2026

Murray

The room smelt pungently of raw fish and actually made us gag when we walked in.
The carpets were torn, stained and unravelling.
The walls had holes in them and some of the lights didn’t work.
We were on the 15th floor in a two bedroom view room.

Friends_and_family Friends

6/10

Pleasant

07 Mar 2026

PAUL

Great location. Room was a bit tired. No daily room servicing. Missed that info on check in. Good value and a free free room upgrade. Would stay again.

Self

8/10

Excellent

06 Mar 2026

RICHARD

The criticism I have is that the accommodation only offers a service every five days. I was staying for six! As a patron with a disability the help in having my room serviced is significant. On arrival the receptionist told me if you needed a service earlier to just let them know, and the cleaner the same, and they would be happy to arrange that. However, three days in when I asked that morning it my room could be serviced the lady at reception was very brusk. She told me service only happens every three days and why I needed it earlier. There was a line of people waiting, and in the end I felt forced to have to tell her I had a disability. She showed no interest in this answer - and said she would look into it but I would have to come back later in the day. However, I was going to a conference so not able to return earlier. I felt completely violated over having to reference my disability in front of other waiting guests and explain why I needed help, and then for my response to be dismissed. Unfortunately when I returned that evening my room had not been serviced. There needs to be some staff training here and a much better level of customer service and care as it marred what would have been an otherwise enjoyable stay.

Self

10/10

Exceptional

27 Feb 2026

Georgia

Staff were super friendly & even upgraded our room. Would definitely stay again :)

Partner

6/10

Pleasant

26 Feb 2026

JOSHUA

Room was ok. Carpet had some stains. Couch had seen better days. Staff were very helpful however, which made up for some of the shortcomings of the room. That, and clean sheets!

Partner

8/10

Excellent

23 Feb 2026

Josha

Quiet hotel, walking distance to several attractions, and spacious rooms.

Partner

10/10

Exceptional

23 Feb 2026

Kirsty

Staff very helpful and room clean and tidy

Family_with_children

10/10

Exceptional

22 Feb 2026

Nik

No issues reception staff wonderful

6/10

Pleasant

21 Feb 2026

David

Make sure you ask for a renovated room. We figured since we were there for 16
Nights we would get one, but no deal. Our room was run down yet clean and next door was sparkling and newly renovated. Staff was professional and polite. Swimming pool gets no sunlight and is very small. Parking entrance was treacherous! Everyone was complaining how dangerous it was. We discovered the renovated room issue the day before we left up until then our positive vibe was much stronger!

8/10

Excellent

18 Feb 2026

Peter

Helpful and friendly staff

Business

10/10

Exceptional

17 Feb 2026

Benjamin

Lots of space for our party of 3

6/10

Pleasant

15 Feb 2026

Waipera

The room was ok, could have been better with air con, however we just left the sliding door open and the cool breeze went throughout the apartment

Business_and_leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Steve

15th floor room clean, well appointed,. quiet and expansive views

8/10

Excellent

14 Feb 2026

David

My family and I stayed twice at the Nesuto St Martin’s Apartment Hotel. Once at the beginning of our visit to New Zealand and once at the end our trip. We chose this hotel because it had free cancellation and pay at the door. Furthermore, it was convenient to locations we wished to visit, as well as only about 30 minutes from the airport. When we first checked in, it was fast and easy, although we discovered that underground parking at the hotel was extra and that we should have booked parking as well as the rooms. When we checked in the second time, the receptionist insisted that we had double booked and wanted us to contact the booking agency to cancel one booking. It was not until my wife made it clear that we were two families travelling together and needed two apartments that the receptionist understood and checked us in. The apartments met our needs.

Leisure Family

10/10

Exceptional

13 Feb 2026

Chantelle

Yes, staff were really helpful.

Leisure Family_with_children

8/10

Excellent

11 Feb 2026

Debra Ann

The room was very clean and had everything you needed. Cooking and laundry facilties . Close to the main areas of the town. The neighbourhood was quiet as well. Parking was provided for a fee but there was Wilson parking cheaper near by.

Leisure Partner

2/10

Poor

07 Feb 2026

Renee

Terribly dirty floors and carpets. Cockroaches. Dirty couch and very old chair. Scary area.

4/10

Poor

31 Jan 2026

Tia-Maree

The rooms were big and good for a family, however there was no room for an additional bed in the rooms. It was very very tight and the bedrooms looked like they have been left when things break etc. There was no bedside tables.
There was no air conditioning, no fans available.
The floor absolutely stunk every night of potent spicy food.
There were so many fruit flies in the room and the lobby of the floor. They were everywhere and no fruit in our room.
The floor were so stained and dirty it felt really unhygienic.
The rooms weren’t serviced daily which was fine, but no one advised where to put the rubbish or the dirty towels. We would have reused the but was no where to put them to dry.

Business Family_with_children

10/10

Exceptional

27 Jan 2026

Lisa

The room was clean, tidy and we had a great view of the city and Sky tower.
The staff were friendly and very helpful.
The view stood out and was great being so close to the city and being so central.

Leisure Family

10/10

Exceptional

25 Jan 2026

Karen

Excellent location, good value for money, clean and tidy.
Staff very accommodating and friendly.
We stayed here as we needed to be close to the Auckland City Hospital. Just a short walk over Grafton Bridge onto Park Road - under 10min walk

Family

8/10

Excellent

24 Jan 2026

TANYA

Clean room, very easy check- in. Great location for the price. I love that it has parking available.

Leisure Self

4/10

Poor

20 Jan 2026

Leanne

The staff were amazing, helpful and super kind. The rooms were not clean, I had a cockroach in my room above my bed whilst trying to sleep. And the parking is horrendous. I witnessed a lady almost roll her car back and crash it while trying to get it out of the very tight, steep underground parking.

8/10

Excellent

19 Jan 2026

Eirel

Wish there was air conditioner but otherwise great!

Leisure Friends

8/10

Excellent

06 Jan 2026

Jane

Nice and clean, good bathroom, comfy beds.
Lifts were a real pain and car park was tight but other than that was an easy and pleasant stay.

Leisure Family

4/10

Poor

06 Jan 2026

Antoinette

It was too noisy having trouble sleeping

Family

8/10

Excellent

04 Jan 2026

Keeley-Marie

Room was nice and clean, comfy beds.
Carpark was very difficult to get in and out of with a bigger car, on a very steep hill and sharp turns

4/10

Poor

04 Jan 2026

William

Room was booked months in advance with early check in confirmed via email upon arriving was told room would not be ready till 12 and to call back then.
When I called back I was told room would not be ready till after 3pm and there was no early check in requested.
Reception was rude and not understanding at all.
Extremely frustrating after a early international flight.
The room it's self was in poor condition and was not like the pictures online.
Dirty old carpet.
No bedside tables
Dirty air-conditioning filters and old stained and dirty couch.
Definitely not a 4 star apartment
Worst I have stayed in and I do alot of traveling. For the price I expect a much higher standard.
Would not recommend staying here.

Leisure Family

6/10

Pleasant

01 Jan 2026

Michael

The room is in great condition, the parking lot is terrible, narrow hard to maneuver in and out of. The steep grass sometimes the car could not make it up without screeching the wheel

Leisure Family_with_children

2/10

Poor

29 Dec 2025

Ludovic

This stay was honestly very disappointing. While the staff were polite enough and the beds were clean, that’s about where the positives end.
We arrived to find the apartment extremely stuffy and uncomfortable, especially for the start of summer. When I couldn’t find the air-conditioning remote, I went to reception and was told we had booked a room without air conditioning. What’s frustrating is that nowhere in the listing does it clearly state this. It also doesn’t say there is air conditioning, but in 2025, in a city apartment, it’s completely reasonable to assume basic heating and cooling are standard. Instead, we were told to make do with fans.
To make things worse, one of the bedrooms had no windows at all, making the room feel claustrophobic and unpleasant, especially with no airflow.
The pool, which was advertised and one of the reasons we booked, was another letdown. It was dirty, with cigarette butts, lolly wrappers, and debris floating in it. Definitely not something you’d feel comfortable letting kids swim in.
We then tried to relax and watch something on the “smart” TV, only to discover it doesn’t connect to the internet, making it essentially useless.
Overall, this felt like a property trading on its location rather than quality. The lack of clear information, poor ventilation, and poorly maintained facilities made the stay uncomfortable and not worth the price. Iwouldn’t stay again.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

sandra

clean room

8/10

Excellent

27 Dec 2025

GLENNIS

We were only there one night, so was great for that.
Kitchen, bathroom and bedroom had everything we needed.
All rooms were clean and tidy.

8/10

Excellent

26 Dec 2025

Yoko

Good price and great location

10/10

Exceptional

15 Dec 2025

mandeep

Very convenient location..friendly staff...apartment was clean and has all the required stuff for family with young kids..

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Joanna

Spacious room, staff were very helpful during our stay.
Negatives were the property is very tired, thread bare carpets, appliances in room were old and in need of replacement and our aircon unit had the wires ripped out so it was very hot

Leisure Family

2/10

Poor

11 Dec 2025

EU

Wouldn't stay nor recommend to anyone

Business

8/10

Excellent

08 Dec 2025

Wulan

good eventhough there is 1 room with ackward window like an aquarium

8/10

Excellent

04 Dec 2025

Joanne

We booked the 2 bedroom apartment. Was really clean. Had a washer/drier in bathroom which was convenient. Nice and quiet. The lady on reception was really nice.

Leisure Family

10/10

Exceptional

01 Dec 2025

Kathryn

Amazing value for money

Leisure Partner

8/10

Excellent

25 Nov 2025

Laura

Olivia on reception was outstanding. There were issues with our pre-booked parking space being occupied and she sorted out efficiently and confidently. Great location for the hospital too. Room was a little shabby, carpet needs replacing, but overall great value for money and would recommend.

10/10

Exceptional

23 Nov 2025

Yvette

Very nice clean room, Love it 😀 😍

10/10

Exceptional

22 Nov 2025

Marilyn

Yes it was...I have already provided feed back. Very good accomodation option.

Business_and_leisure

6/10

Pleasant

19 Nov 2025

Summer

Rooms are a decent size & clean. Location is ok. Area around the Hotel is pretty average and the Hotel needs a revamp/clean.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Angela

Very clean, staff was excellent. I had asked at check in if I called in the morning could they call me a taxi. He said he would reserve one for me as soon as I was checked in. I have to admit, I was dubious he would remember- they were busy. To my delight when I came down to checkout, the taxi was already waiting.

8/10

Excellent

15 Nov 2025

Tanya

The laundry service was really good. The staff were exceptional they really accommodated my needs. It was really appreciated.

Business_and_leisure Family

8/10

Excellent

05 Nov 2025

Megan

Great room, clean and spacious. Friendly helpful staff

Leisure Friends

8/10

Excellent

23 Oct 2025

Jitendra

Staff were friendly. The room was clean and the facilities were as good.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Graeme

Would have like access back to room through the stairs leaving room came down stairs but going back up had to wait for another hotel person so I could be with someone in lift as I don’t like been by myself in lift had a terrible fright years ago so can’t go by myself in lift but otherwise excellent

Business Partner

8/10

Excellent

05 Oct 2025

Andrew

Good location but parking was challenging

Leisure Family

8/10

Excellent

27 Sep 2025

Mingdi

Parking could have been better, we ended up paying a lot more than expected because we weren't familiar with the parking conditions. But otherwise facilities are quite good.

Leisure Family

6/10

Pleasant

20 Sep 2025

Jayden

Real noisy until early in the morning

Leisure Family_with_children

8/10

Excellent

20 Sep 2025

HARMANPREET

Clean and tidy.

Leisure Family_with_children

8/10

Excellent

19 Sep 2025

Paul

We stay here quite often when visiting Auckland. Good location close to K road. Rooms are clean and spacious. Great for family stays

Leisure

10/10

Exceptional

11 Sep 2025

Liem

Great place to say!!

10/10

Exceptional

06 Sep 2025

Richard

Parking near the hotel is difficult, but you can book a car park for $30 a night. Once in the carpark itsceasy to get to the rooms using a lift. My room was very spacious with a separate bedroom. I willbstay here again

Leisure Self

4/10

Poor

05 Sep 2025

Mary

Parking terrible, sofa in the room very dirty,
Self service for cleaning and removing rubbish and not replacing towel ect

Family

10/10

Exceptional

28 Aug 2025

Maxwell

Very good staff

Leisure Friends

10/10

Exceptional

25 Aug 2025

Ruth

Found our 2 bedroom suite clean and comfortable. Well maintained and had a washing machine and nice layout. Kitchen was well equipped.

Leisure Family

8/10

Excellent

24 Aug 2025

Gloria

Positives... Loved the bed. First time staying anywhere where the bed was so comfy and i didnt wake up with a sore back. Staff were lovely, and the apartment rooms clean and tidy.

Negatives... Photo's online didnt reflect the actual rooms. We had family staying in 5 separate apartment rooms and none of them looked like the online photos.
Parking outside chaos if you arrive with several other guests. If cars are parked alongside the buildings you end up blocking the road for ppl wanting to exit. Its a small lane.
Parking under building wasnt that bad. No good for big utes.
We had a fire emergency and had to evacuate the biilding around 3 in the morning. The fire alarms do work, however no voice message in rooms or hallways stating what to do, until we saw ppl walking into stair wells - when u got to the ground floor, then u heard the announcement to evacuate the building.

8/10

Excellent

24 Aug 2025

Verified traveler

Good stay

Great to have full kitchen facilities in room. Oven, microwave, full size fridge/freezer.
Good they offer parking at an extra cost and recommend booking in advance. Was worried after reading reviews about the carpark, but actually it wasn’t that bad to enter/exit if you’re experienced.
Overall a good stay for a couple of nights

Partner

10/10

Exceptional

24 Aug 2025

stephanie

Great stay, rooms need alittle of an upgrade with carpet but overall a great stay, even with the 3am fire alarm evacuation haha made it for a one of a kind stay which kids will never forget

Leisure Family