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Mercure Auckland Queen Street

Auckland · New Zealand

500 Queen StreetView location

8.8/10Excellent548 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.8/108.8
Condition9.0/109.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Auckland Queen Street

Located at the top of Queen Street, Mercure Auckland Queen Street embodies the local culture, just moments from the lively Karangahape Road. Great on-site service and facilities including free WIFI, Gym and the NZ famous Lone Star Restaurant and Bar onsite, it offers both comfort and convenience.

The hotel's prime location near motorways, Auckland University, hospitals, and entertainment venues like Town Hall, Power Station, and Spark Arena make it an ideal base for both business and leisure travellers.

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Mercure Auckland Queen Street is centrally located in Auckland, a 1-minute walk from Queen Street Shopping District and 12 minutes by foot from University of Auckland. This hotel is 1.1 mi (1.8 km) from SkyCity Casino and 1.1 mi (1.8 km) from Sky Tower.

Stay in one of 96 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Auckland? This hotel has 323 square feet (30 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: NZD 200 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
    • Covered self parking fee: NZD 35 per day
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Credit card charges are subject to a surcharge of 2 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Portuguese

    Filipino

    English

Nearby attractions

Queen Street Shopping District 0.1 km / 0.1 mi
Karangahape Road 0.2 km / 0.1 mi
Symonds Street Cemetery 0.4 km / 0.2 mi
New Zealand Film Archive 0.5 km / 0.3 mi
Auckland Town Hall 0.5 km / 0.3 mi
Grafton Bridge 0.5 km / 0.3 mi
Aotea Square 0.6 km / 0.4 mi
Auckland Central City Library 0.7 km / 0.4 mi
The Civic Theater 0.7 km / 0.5 mi
Aotea Centre 0.8 km / 0.5 mi
Auckland City Hospital 0.9 km / 0.6 mi
Albert Park 0.9 km / 0.6 mi
Auckland Art Gallery Toi o Tāmaki 1 km / 0.6 mi
University of Auckland 1 km / 0.6 mi
High Street 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2021
  • Year of most recent renovation: 2021
  • Total number of rooms: 96
  • Number of floors (main building): 7
  • Twin rooms: 8
  • Double rooms: 59
  • Executive rooms: 12
  • Superior rooms: 11
  • Accessible rooms: 4
  • Connecting rooms
  • hotel
  • American Express
Show 42 more facilities & services
  • MasterCard
  • Visa
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Secure parkingExtra charge
  • Room serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Cloakroom
  • Lift access
  • Concierge
  • Gym
  • Luggage room
  • Dining area
  • Electric kettle
  • Towels and bed linen
  • Conference room: 1
  • Printer
  • PhotocopierExtra charge
  • Breakfast
  • Hot breakfast
  • À la carte dinner
  • Gluten-free meals
  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Deposit on arrival
  • Early Check-inExtra charge
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Single-Use Plastic Free
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONYDBL.BL-DX

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR WITH BALCONYDouble or Twin • SUPERIOR WITH BALCONYDBT.BL-SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH BALCONYDOUBLE • SUPERIOR WITH BALCONYDBL.BL-SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE KING BEDTWIN • DELUXE KING BEDTWN.DX-KG

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    TWIN DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 20 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable10 photos

    Mercure Auckland Queen Street

    DOUBLE SUPERIOR KING BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 20 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable9 photos

    Mercure Auckland Queen Street

    DOUBLE KING SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 20 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable9 photos

    Mercure Auckland Queen Street

    DOUBLE DELUXE KING BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIOR WITH BALCONYSINGLE • SUPERIOR WITH BALCONYSGL.BL-SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    SINGLE SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR WITH BALCONYTWIN • SUPERIOR WITH BALCONYTWN.BL-SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    TWIN SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO QUEEN BEDSTWIN • TWO QUEEN BEDS • 20 m²TWN.2Q
    TWIN TWO QUEEN BEDSPhoto unavailable6 photos

    Mercure Auckland Queen Street

    TWIN TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    TWIN
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR KING BEDTWIN • SUPERIOR KING BEDTWN.KG-SU

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    TWIN SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH BALCONYTWIN • DELUXE WITH BALCONYTWN.BL-DX

    Photos are not available for this room type.

    Mercure Auckland Queen Street

    TWIN DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Auckland Queen Street

8.8
Excellent
548 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
29 Jul 2026
Shaun
Outstanding service from reception staff, booked 10 people over two nights. Woudl go back again. Recommend
10/10
Exceptional
24 Jul 2026
Zorik
I liked everything
10/10
Exceptional
19 Jul 2026
Fleur
Clean and modern rooms. Good CBD location. Will definitely stay again.
Family
8/10
Excellent
15 Jul 2026
Laarni
7th Floor Room: Clean, quiet, comfortable bed, spacious bathroom with a balcony. A spectacular view of sky tower lights at night. Accessible restaurant and cafes.
Excellent helpful staff.
Very tight carpark space.
Partner
6/10
Pleasant
04 Jul 2026
Nattachai
The gym is not available during our stay but there is no notice prior to booking. I went to look from the window there isn’t any equipment I think they must change in the hotel facilities on their advertisement.
8/10
Excellent
29 Jun 2026
Micaela
Great location
Partner
8/10
Excellent
21 Jun 2026
Alexander
N
Friends
10/10
Exceptional
17 Jun 2026
Kuhn
Staying at Mercure Hotel was a genuinely lovely experience — the staff were warm and attentive, and my room felt spotless and welcoming. I’d happily book again for the great location and cozy, modern vibe.
Family
10/10
Exceptional
07 Jun 2026
Tamara
Always clean, quiet and friendly staff
Self
8/10
Excellent
06 Jun 2026
Peter
The staff were welcoming and professional.The room was clean and tidy and well presented. love the fact that it provided Sky. Great hotel for traveling for work.
Self
10/10
Exceptional
01 Jun 2026
Lloma
Excellent service. Easy parking. Fuss free. Surprisingly quiet. On a hill but no big deal. Would stay again.
Partner
10/10
Exceptional
24 May 2026
Kristin
On arrival staff were super helpful and friendly. Check inn was very quick.

Parking Note: There are no reserved check inn carparks outside the hotel. My advice would be to park on a side road, Before staff direct you to you're reserved/booked carpark.

Our room was adacute, mostly clean and tidy, nice little courtyard out the back. Only issue with cleaning were our mugs and teaspoons had a thick layer of dust on them. Clearly hadn't been used in sometime, overlooked by cleaning staff.

The room was quite dark with no alot of natural light. Terrible for applying makeup.

Things we loved... Staff,Breakfast & on-site parking.

All and all we had an amazing stay & would
stay again. Thanks Team 😊

Note for the proprietor...

I've stayed at multiple 5 star hotels worldwide, and they all seem to lack spot lights above the vanity mirror. Lights are important for applying makeup. It's pretty rough when you have to sit outside to apply because you literally can't see a thing. Please keep this in mind should you be planning any renovations in the future

Kristin
Friends
8/10
Excellent
06 May 2026
Natalie
We liked the location - slightly out of the CBD and a nice walk down the hill. The breakfast was not amazing, but the staff were nice. The tv was annoying - unable to log in to any streaming so it was limited to the channels it had, which is a bit outdated. Overall we enjoyed our stay.
Partner
10/10
Exceptional
25 Apr 2026
Fiona
I often stay here - amazing price for the quality, great friendly people and it’s quiet! Some rooms are a little tired and tight space wise but beds are extremely comfy and lovely big bathrooms.
Self
10/10
Exceptional
20 Apr 2026
Donna
It was lovely, clean, and conveniently located. A very good experience, all in all. I’d stay there again were I in Auckland.
Self
10/10
Exceptional
27 Mar 2026
K
Room very clean and tidy, fabulous shower. Very friendly and helpful staff.
Self
8/10
Excellent
26 Mar 2026
Alison
Clean room
Friends
8/10
Excellent
24 Mar 2026
Staicia
clean room, staff was great and helpful.
Friends
10/10
Exceptional
21 Mar 2026
Andre
Amazing hotel, staff and location. Room was ready on arrival, excellent staff!
Friends
10/10
Exceptional
17 Mar 2026
BRADLEY
Good breakfast. Nice rooms. Quiet for on the street.
Self
10/10
Exceptional
16 Mar 2026
Megan
Great staff, room was comfy and clean!
10/10
Exceptional
06 Mar 2026
Ben
Great location near Karangahape Road, the epicentre of Auckland’s LGBTQ+ community and a great place to eat out in too
10/10
Exceptional
03 Mar 2026
Stuart
Clean, spacious and comfortable room, the room even had a small outside private space with two chairs.
Partner
10/10
Exceptional
28 Feb 2026
Heidi
Very happy with our stay
Partner
10/10
Exceptional
26 Feb 2026
Irene
This is the ideal place to stay when in Auckland. The location is perfect. The Customer Service is Extraordinary!!! The Manager, Carinda, makes sure that all customers' needs are taken care of. She listens and genuinely cares that your stay is the absolute best!!! Carinda and her outstanding staff, Damian and Sumeet, make you feel like \"family\". They are warm and friendly and it makes your stay so nice! I Rented a Car and found that this location was just right!
Self
10/10
Exceptional
23 Feb 2026
Robby
Great room and staff was excellent. Our front desk clerk Peter was amazing. He was very friendly and so helpful. Definitely recommending this hotel to our family and friends.
Partner
10/10
Exceptional
22 Feb 2026
Joy
Very convenient location. Easy parking. Very clean room. Friendly staff
Family
10/10
Exceptional
18 Feb 2026
Lawrence
Clean room, service and helpful staff.
Self
10/10
Exceptional
16 Feb 2026
mark
Nice room and very clean small but suitable.
Business
8/10
Excellent
13 Feb 2026
David
Staff was very helpful. Room was great.
Partner
10/10
Exceptional
11 Feb 2026
Muhammad Irfan
Great location, close to restaurant and all amenities.
Staff was Friendly and helpful
Business Family
10/10
Exceptional
08 Feb 2026
Amy
It was a great place to stay and close to everything
10/10
Exceptional
05 Feb 2026
MARY
Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.
Self
8/10
Excellent
27 Jan 2026
dale
staff
10/10
Exceptional
20 Jan 2026
Scott
A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight
Partner
10/10
Exceptional
16 Jan 2026
Mignon
Clean, good location
Partner
10/10
Exceptional
15 Jan 2026
Kelly
We had such a great stay here. The room was pretty tiny for 4 of us but it was very comfortable and actually the bathroom was really nice. The place was super clean, they came in and made our beds and gave us fresh towels every day.
The breakfast was delightful, the lady who runs the front of house at the breakfast is brilliant.
The location is perfect for exploring Auckland, there’s loads in a short walk away from the hotel.
Leisure Family_with_children
10/10
Exceptional
10 Jan 2026
Alison
Great place to stay in the city. Comfy bed, well appointed room, and close to everything around. The car park is a little cramped but worth it to have such convenient parking. The only negative was that our room wasn't ready at check in time. We didn’t really mind having to walk around for a while, but it would have been nice if we had received recognition of this (e.g., a free drink at the bar while we waited or a small discount on our parking).
Leisure Partner
10/10
Exceptional
08 Jan 2026
Maria Corazon Cordero
Room was incredibly clean. I didn't expect the bathroom would that spacious and modern. Closer to K Road. Staff very accommodating and friendly
Leisure Partner
10/10
Exceptional
01 Jan 2026
Stephanie
Hotel was spotless and staff extremely friendly. Only 2 issues.. no body wash in the dispenser and no parking available, despite being told it should not be an issue for us.
Breakfast was just Ok.. was not hot and things like backn and sausages cit into 3rds to eke out. Would stay at the hotel again but grab a fresh breakfast in the city
Leisure Family
8/10
Excellent
01 Jan 2026
Tiffany
Clean room, very small and dark though so knocked off a star
10/10
Exceptional
31 Dec 2025
Marisa
Very clean and tidy room. Everything you needed (except maybe a shower cap would have been fantastic). It was very busy at reception due to being one of the busiest nights of the year, but staff handled it well and were very friendly, efficient and helpful. Perfect location and carparking insite (for a fee).
Leisure Family
8/10
Excellent
31 Dec 2025
Shankar
Everything good. Found a wallet from previous guest stay in the room, housekeeping din't pick that up before we checked in. Staff good except the Front Desk staff with long hair. Very condesending and needs to check his attitude if he wants a career in the hospitality industry.
Leisure Partner
8/10
Excellent
30 Dec 2025
Tatiana
Clean room, excellent staff, good location
Self
10/10
Exceptional
29 Dec 2025
Lesley
Very quick and easy. Check in staff very helpful and polite.
Friends_and_family Friends
2/10
Poor
24 Dec 2025
Wesaal
Did not have breakfast
Partner
8/10
Excellent
15 Dec 2025
Sebo
Room clean, staff supportive and helpful.
Limited car park and very inconvenient way of going in and out of car park
Leisure
10/10
Exceptional
09 Dec 2025
Molly
Fantastic stay and great room with a really nice view. Would definitely stay again.
Business_and_leisure Partner
10/10
Exceptional
08 Dec 2025
Darwyyn
The room was nice and the staff were very helpful when the outlets in the room had an issue. The location is also pretty convenient to the CBD and the hotel had a nice breakfast.
Leisure Self
10/10
Exceptional
07 Dec 2025
Elle-Louise
clean, central and helpful staff!
Business Self
10/10
Exceptional
05 Dec 2025
Michael
The hotel staff were excellent and the room was clean, comfortable and quiet.
Business
10/10
Exceptional
30 Nov 2025
Jennifer
We had tickets this weekend for the Otherwise Festival on K Road. The Mercure was 500 meters away from where we needed to be. We were too late requesting parking in the building but they helped with parking right next door in a Wilsons car park. The food at the Lonestar next door was yummy, and the room was quiet despite a very loud festival happening just up the road. The staff could be a little friendlier, but they were very helpful. The Mercure is truly value for money.
Leisure Partner
8/10
Excellent
29 Nov 2025
Rebecca
Pleasant stay
10/10
Exceptional
28 Nov 2025
Peter
Great location and friendly and helpful staff.
Leisure Family
10/10
Exceptional
27 Nov 2025
Scott
Good service, parking available, and nice rooms
Business
10/10
Exceptional
25 Nov 2025
Mark
Great modern room and facilities, friendly staff.
Leisure Partner
10/10
Exceptional
25 Nov 2025
Mirfat
Very good
6/10
Pleasant
24 Nov 2025
Russell
Checked in online via Expedia App link so on arrival I could just get my room keys on arrival.

On arrival I was informed by Mercure staff that their system doesn’t talk to the Expedia’s system and that I would next to check in again, so more paperwork had to be read, accepted and signed, my details had to be given again along with credit card information.

Just seemed like a doubling up on the check in process.
Leisure Friends
8/10
Excellent
23 Nov 2025
Anke
Very expensive for what it was.
10/10
Exceptional
21 Nov 2025
Jo
Clean quiet fantastic
Partner
8/10
Excellent
14 Nov 2025
sandra
stayed overnight, everything was fine
10/10
Exceptional
10 Nov 2025
Joel
Was a great place to stay! Everyone at Reception was amazing, and so helpful. Peter went above and beyond an was really personable I loved that. There was also anoth guy at reception with a couple of small tattoos (I just can’t remember his name sorry) and he was also amazing and had amazing customer service! The clean staff were so lovely to when getting up and leaving in the morning they were very welcoming and always said hey or good morning
Business_and_leisure Friends
8/10
Excellent
07 Nov 2025
Steven
Clean, spacious room, big walk in shower, good staff
Leisure Partner
8/10
Excellent
07 Nov 2025
Steven
Clean, spacious room, great staff
Leisure Partner
10/10
Exceptional
04 Nov 2025
David
Everything stood out the staff room amenities very nice place to stay
Leisure
8/10
Excellent
03 Nov 2025
Kimberly
We booked this hotel for its location right in the heart of Auckland's city centre, and it proved to be a great home base for our three-night stay. It is worth noting that it's smack dab in the middle of an uphill climb, so brace yourself if you plan to do a lot of walking. The rooms are spacious, with a small living area that you will be hard pressed to find in most standard hotel rooms these days, and clean as well. The buffet breakfast had a decent menu that ranged from meats, cheeses, cereals and yoghurts to savoury Western breakfast staples.
Leisure Family
8/10
Excellent
23 Oct 2025
Steph
Great stay. Staff were all very accomodating. Only thing was the parking situation when first arriving, as there’s no off-street parking and didn’t know what to do when checking in. No issues otherwise. Definitely stay again
Leisure Family
10/10
Exceptional
19 Oct 2025
Paul
Great room with good value
We had a ground floor room that had a small outdoor patio which was nice
6/10
Pleasant
17 Oct 2025
Te Iwa
We loved the view in our room, but was very inconvenient having windows that dont open, even just cracked open would have been much appreciate, as our room and bathroom would get hot fast. We loved all the food Queen Street had to offer but no microwave for dinner leftovers, no communal kitchen to assist. An on-site private parking area would have helped hugely as we had a lot of luggage but finding parking was impossible. The extra $100, although it was understandable, that matter could have been brought to our attention a lot earlier than the day we got to Mercure, brought even more stress when we found out the ATM that the staff member directed us to was out of service. We're not from Auckland so the struggle kicked in, lucky my relation lended us her card to help.
Overall, our stay was okay but i do feel that booking at Mercure Hotel brought more stress than relaxation. Thank you.
TeIwa & Tama.
Leisure Partner
8/10
Excellent
02 Oct 2025
Micheal
Friendly helpful staff
Leisure Partner
6/10
Pleasant
29 Sep 2025
Christina
Hotel is okay, if you have a vehicle AVOID this hotel. We overestimated the reviews about parking and was horrible. There are better hotels with more convenient, comfortable and easy for parking. Everything was clean, rooms were nice but unfortunately our shower had mold everywhere. I always rent cars when visiting so definitely not staying here because of that reasoning.
Leisure Partner
10/10
Exceptional
18 Sep 2025
Travel
Great stay very central
Business
8/10
Excellent
06 Sep 2025
Mark
Great value for money. Rooms was great with an excellent bathroom. Breakfast was average
Business Self
10/10
Exceptional
30 Aug 2025
Charles
I was not sure what to expect when I booked the room last minute coming from Queenstown, NZL, but as soon as I saw the marque from the bus I relaxed. The lobby was nicely done, clean and welcoming. The concierge was friendly and welcoming. He very clearly explained a hold that needed to be placed on my card, and removed upon checking out, and gave me my room card. The room is smallish, but not tiny, very clean, very nice bathroom, comfortable bed, and large LCD tv, desk, couch, small refrigerator, hot pot and a phone. The Britomar train station is a 15 minute down hill walk away, and many busses stop a 1/2 block away from the hotel entrance. Queen Street is a major thoroughfare packed with food options, and shopping. After 10 pm Queen Street is best left to the adventurous and streetwise, not to say that it is dangerous, but slightly sketchy yes, but being from NYC it was fine.

I would highly recommend the Mercure to anyone looking for affordable, clean, safe lodging in Auckland! Floor access anytime, and entry into the building at night are restricted without a room card, so as I said safe. But be forewarned it is located at the top of the hill that is Queen Street, so you can walk off dinner!
Charles, Red Hook, Brooklyn
Leisure
8/10
Excellent
22 Aug 2025
Marek
Pros - easy and early check in. Close to CBD, bus station just outside the hotel. Good size room, good size shower. Comfortable bed.
Cons - tiny reception, some cobwebs on the ceiling, staying on first floor actually means you feel like you are in the basement, squeeky bathroom door wake other person up in the middle of the night, absolutely terrible and small fridge
Result - good value for money, hotel can do better if maintained and run with more care about customer experience.
Leisure Friends
10/10
Exceptional
21 Aug 2025
Matthew
I stayed here for work, and was really impressed. It was just one night, but I wish it was more. Breakfast - I was a little disappointed when I booked when it said “contextual breakfast” but, when I got down for breakfast it was a full cooked buffet PLUS continental. Seriously impressed.
The room was clean, well presented and spacious. Location was great for pick up and drop off. If you want a great central location, friendly staff and a great breakfast, this is the place.
Business Self
10/10
Exceptional
17 Aug 2025
RAY
Comfortable bedding, clean sheets enjoyed our upgrade
Business Family
10/10
Exceptional
05 Aug 2025
Shane
Staff were super friendly and helpful!
Leisure Self
10/10
Exceptional
04 Aug 2025
XIN NIAN
Great location, walkable to everything
6/10
Pleasant
29 Jul 2025
Sunita
The rooms are not soundproof and the hotel is used for emergency housing which leads to some very questionable people in the hotel and I did not feel safe in the breakfast areas.
We had to complain as there was a party in the room next to us.
Leisure Family
10/10
Exceptional
12 Jul 2025
Yvette
Great price, location and service for your Auckland stay!
Our third time staying at the Mercure.
The car parking is tight!
But so worth the extra cost if you are travelling with a vehicle.
8/10
Excellent
07 Jul 2025
kevin
i enjoyed the peace and quiet of the room and the bed was super comfy i do how ever have a bit of a let down there was only one toilet roll for three of us over our stay it would have been nice to have not to ask for more lol but aside from that i was happy with our stay cheers
Business Family_with_children
10/10
Exceptional
05 Jul 2025
Shazil
shopping and room is very clean room
10/10
Exceptional
23 Jun 2025
Gryphon
Excellent stay. Came to celebrate my birthday and the staff organised sparkling wine and balloons to be delivered which was much appreciated. Room was cosy, but very comfortable for the 3 nights we stayed. Highly recommend and definitely worth the rate we paid
Partner
8/10
Excellent
22 Jun 2025
Joshua
Rooms and bathrooms were great.
Beds comfortable.
Leisure Family
8/10
Excellent
18 Jun 2025
Michelle
Practical location but expensive parking. Hotel itself seemed a bit outdated but our room was nice and comfortable. Breakfast was comprehensive and good!
Partner
10/10
Exceptional
07 Jun 2025
Anna
Fantastic as always. Staff great. Room great. Lonestar great.
Business_and_leisure Self
10/10
Exceptional
06 Jun 2025
duncan
Staff were outstanding. Room and bathroom clean. Very comfortable bed and sheets.
Leisure Partner
10/10
Exceptional
23 May 2025
Jacqueline
Good value for the price and conveniently located.
Leisure Partner
10/10
Exceptional
23 May 2025
Jacqueline
Good for the price and very convenient location.
Leisure Partner
8/10
Excellent
17 May 2025
Stuart
Clean and tidy, friendly helpful staff, car park very tight and small.
Well priced for the area.
Leisure Self
6/10
Pleasant
14 May 2025
Ngaire

Overnight stay

Carpets were in need of replacing. One room had large stain not a nice look. Day shift man excellent. Whoever answered phone during the evening and earlier in a.m. was not interested in assisting us at all. As we checked out, told man who had check us in previous day and he organised a coffee for us in the restaurant as an apology for lack of service.
Friends_and_family Friends
8/10
Excellent
12 May 2025
mathew
Staff are really friendly
Leisure Partner
10/10
Exceptional
10 May 2025
Sah
Lovely place
10/10
Exceptional
10 May 2025
VINCENT

Auckland weekend

It was a short stay but it made us wish to come back.
Partner
6/10
Pleasant
04 May 2025
Aaron
Beautiful superior king bed and linen, tidy little room with a balcony, big spacious bathroom and shower, unfortunately the TV wasn't working in the room but we were compensated with a complimentary breakfast overall was a comfy nights stay.
Leisure Partner
10/10
Exceptional
30 Apr 2025
Gary

Auckland Overnight

Convenient for the cruise terminal. Comfortable and well serviced
Partner
8/10
Excellent
22 Apr 2025
Valerie
Staff and breakfast good. Not as close to the centre due to hills. Good dining portions nearby
Leisure Partner
6/10
Pleasant
21 Apr 2025
Alisha
Got some bite from the bed bugs
Leisure
4/10
Poor
17 Apr 2025
Rebecca
Reluctant review because the staff were very nice however the purpose of booking was to stay in for the night with tv and room service. First the phone didn’t work and I
Self

Location & surroundings

Mercure Auckland Queen Street
500 Queen Street, Auckland, New Zealand

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Mercure Auckland Queen Street

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