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8.0/10Excellent845 Reviews
Cleanliness8.4/10 8.4
Service8.0/10 8.0
Comfort7.8/10 7.8
Condition7.6/10 7.6
Location9.4/10 9.4
Neighborhood8.6/10 8.6
Value7.8/10 7.8
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Quest Ponsonby
Quest Ponsonby serviced apartment style hotel rooms offer guests a relaxed and comfortable Ponsonby accommodation experience perfect for short or long stays. Studios are the perfect alternative to a hotel room each with a fully equipped kitchenette.
The One Bedroom Apartments are ideal for families, colleagues or larger groups looking for a home away from home experience.
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With a stay at Quest Ponsonby in Auckland (Grey Lynn), you'll be within a 5-minute drive of Queen Street Shopping District and University of Auckland. This luxury hotel is 1.3 mi (2.1 km) from Sky Tower and 1.8 mi (2.9 km) from Eden Park.
Make yourself at home in one of the 38 air-conditioned rooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include dry cleaning/laundry services, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.
Popular amenities
Parking available
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
7:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Contactless check-out is available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: NZD 100 per stay
We have included all charges provided to us by the property.
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You need to know
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property is professionally cleaned.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
The front desk is open during the following times:
- Monday - Friday: 7:30 AM - 7:00 PM
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
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Minimal age
18
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Optional fees
- Covered self parking fee: NZD 30.00 per day (in/out privileges)
- Crib (infant bed) fee: NZD 20.0 per day
- Rollaway bed fee: NZD 35.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Ponsonby Road
0.4 km / 0.2 mi
Karangahape Road
0.4 km / 0.3 mi
New Zealand Film Archive
0.8 km / 0.5 mi
Queen Street Shopping District
1.1 km / 0.7 mi
Victoria Park
1.4 km / 0.9 mi
Symonds Street Cemetery
1.4 km / 0.9 mi
Aotea Centre
1.5 km / 0.9 mi
Victoria Park Market
1.5 km / 0.9 mi
Grafton Bridge
1.6 km / 1 mi
University of Auckland
1.6 km / 1 mi
Auckland Town Hall
1.6 km / 1 mi
SkyCity Casino
1.7 km / 1.1 mi
Aotea Square
1.8 km / 1.1 mi
New Zealand International Convention Centre
1.8 km / 1.1 mi
The Civic Theater
1.8 km / 1.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- MasterCard
- Visa
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Secure parking
- Airport Shuttle
- Room service
Show 9 more facilities & services
- Laundry service
- Air conditioning in public areas
- Hotel safe
- Lift access
- Luggage room
- Clothes dryer
- Café
- Restaurant
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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APARTMENT TWO KING BEDSAPARTMENT • TWO KING BEDSAPT.2K
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuest Ponsonby
APARTMENT TWO KING BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2K
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuest Ponsonby
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT KING BED ONE BEDROOMAPARTMENT • KING BED ONE BEDROOMAPT.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityQuest Ponsonby
APARTMENT KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: APT.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Quest Ponsonby
100
reviews shown
andrew
Average hotel. Average check in. Average room amenities. Two champagne glasses, both different, no wine glasses, bit odd. Noisy house keeping staff having a full on conversation at 6.30am Saturday morning 😩 bed was on a lean , left to right. well used I guess. Clean and tidy. But definitely average
karen
Super friendly staff, clean room, had everything I needed.
Shannon
Parking can be tricky, but make sure to go down to the 3rd level which is also quest parking. 2nd level is a squeeze.
Soane
Good location in Ponsonby and good room. Tricky to check in with a car as nowhere to pull in. I was on ground floor and had an issue with someone knocking on my door at 11pm and banging loudly and yelling aggressively and I had to phone reception twice to get someone to help them. Apparently they were staying there. I don’t know but I thought it was quite “open” to be on the courtyard with people being able to just walk off the busy road to your door and not be able to get into reception if they needed help.
Sylvia
Great position in heart of Ponsonby. Staff warm and welcoming, room clean with well equipped kitchen. Secure parking an extra charge. Used washing machine and dryer to wash towels day three as they hadn’t been replaced since check in. Lovely view of Western Park - ask for 2nd floor or above. Minimal noise from Ponsonby Rd over weekend.
Sophie
The check-in was smooth and overall our stay was very comfortable. Loved that we were in the heart of Ponsonby with many shops, restaurants, bars, and a supermarket all in walking distance. The staff allowed us to keep our car in the parking lot for an hour after checking out while we visited our son nearby, very much appreciated thank you again!! We will definitely be back 😀🙏
Ricky
Clean room, parking is easy. Rooms not heated but are cooled.
Emma
Parking easy.
Location fantastic. Easy to everything we wanted to get to.
Pillows like rocks...I would stay again but take my own pillows.
No heating unless you request something be provided, which it was and made a huge difference.
Kitchen had all we needed and there is also a washing machine and dryer, if needed.
Location fantastic. Easy to everything we wanted to get to.
Pillows like rocks...I would stay again but take my own pillows.
No heating unless you request something be provided, which it was and made a huge difference.
Kitchen had all we needed and there is also a washing machine and dryer, if needed.
Gayle
The room was tidy but a tie pin was taken from my room and my second night there was no parking for our second car even though i had paid for those night
Tommaso
Helpful staff
Mark
Great location easy parking spacious rooms
Olivier
Great hotel in an excellent location. Close to shops, restaurants and cafes. Very friendly staff. Beds are a bit hard but overall property is great value for the price.
Erika
The room was clean but the wear and tear is horrendous. My floor also stunk of curry - it smelt like it was being cooked or reheated and it permeated into my room. The saving grace was it was very cheap but regardless I won’t be staying here again. It felt very grim.
Mike
Excellent location
S L
This is a great location.
John
Ditty at the front desk was great, very friendly and helpful. Jay was also helpful.
Rachel
The staff were nice and location was good. The shower head holder was broken so I had to hold the shower head up. The body wash and shampoo had not been refilled and the paint is coming away a lot in the bathroom. It looks like it needs a lot of tlc before having any other guest stay in that room.
Gregory
Great location. I booked very late and was able to get someone to come organise and get me in.
Luke
Reception was super accommodating and helpful. The suite was quiet, clean and large and the bed was extremely comfortable. The air conditioning was excellent. Overall a great stay, would thoroughly recommend it!
John
Clean room with a lot of eateries nearby. Overall a pleasant stay
Peter
Great location in the heart of Ponsonby. Walking distance to shops and eateries. Clean and tidy - lovely staff.
One negative - too much air freshener in the reception area.
One negative - too much air freshener in the reception area.
Conrad
A lovely place to stay. The room was clean, comfortable, and well presented, and the staff were friendly and welcoming throughout our visit. Great location and good value for money — I would happily stay here again.
Conrad
Great stay as always, clean rooms with lots close by
Sandra
Great location, hotel a little old & tired
Barbara
The room showed some signs of wear
The staff were courteous tho there was an issue registering a credit card which was no problem elsewhere
Bed was comfortable 😌
The staff were courteous tho there was an issue registering a credit card which was no problem elsewhere
Bed was comfortable 😌
Marcus
There was a planned power outage. They only informed me of this at check in. I would have expected a discount at least. Fundamental to tell a guest before they arrive there will be no power!
Shontina
Planned power outage at the hotel but they did not choose to contact or notify customers .
Ricky
The room was ok, however I was not informed until my arrival that on the second nights stay there would be no power from 10pm to 6am, so I checked out after one night and have not yet received a refund for the second night.
so not a good experience this time however I have stayed multiple times in the past and enjoyed a great room with good service. this has been an unfortunate one off that meant a flight change and early trip home for me.
so not a good experience this time however I have stayed multiple times in the past and enjoyed a great room with good service. this has been an unfortunate one off that meant a flight change and early trip home for me.
jennifer
Great stay
John
Room had a few issues, tile was broken near shower and soap dispenser needed replacing, minor issues. Over all great hotel and great staff.
Mike
Nice Room. Staff helpful and Courteous. Great king bed and pillows. Well made.
David
We had a front room, nice park but really noisy at night. The staff were quite nice but the room could do with a refresh.
Sophie
The room was spotless and the bed was really comfortable. Excellent value for money and location. The staff were friendly and helpful.
Chris
Staff were friendly
Conrad
Great stay as always A+
Nicholas
Best hotel ive stayed in along time. Due to the workers
Caroline
Area is great! Lots of restaurant choices. Grocery store around the corner. Staff is fun. Rooms could use a refresh (tiles loose on bathroom floor)
Craig
Great location. It’s just that the room I had had a window that looked out on a wall.
Rosalie
The booking was made with the slip of a finger and despite both expedia and myself trying to reason with them, they refused to refund a few minutes later. We have used Quest for friends and family a lot in the past, no more.
Aitogi
Staff and cleaners were lovely. My only wish would be a fan in the bathroom to help when having a hot shower or using toilet. But a very clean and easy accessible hotel.
Chad
I booked a 4 night stay in November and actually did not end up staying at the hotel because the cleanliness and smell was not appealing to me. My room was also very hot and the air conditioner was not controllable from the room. I was in my room for 5 minutes and decided to leave to another hotel. I am not a poicky person but this hotel was far below expectations, especially on Ponsoby Road. To further expand the issue, the management of the company did not return my money as I had prepaid for my visit, but they decided the right thing to do for there business was to keep my money instead of treating a dissatisfied customer fairly. They kept all of the money for my 4 night stay and will not return it. I would not stay here. Many other great options in Auckland for similar price.
Shabbar
The bathroom had some cracked tiles that trapped water every time I took a shower, and it ended up seeping into the carpet. The rooms weren’t soundproof either, so being right on the main road, you could hear a lot of noise from outside.
That said, the staff were super helpful.
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Would you like me to make it sound a bit more friendly or keep this straightforward tone?
That said, the staff were super helpful.
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Would you like me to make it sound a bit more friendly or keep this straightforward tone?
Tusiga
Bathroom floor needed mopping
Viv
Comfy bed
cheryl
Disappointed with Wotif. Booked a hotel room for theee people and then on way to hotel was called and told it would be an extra $30 ish dolllars for a pull out bed.
VIVIENNE
2-night staycation in a studio. The room was fine for the time we were there - small but had all the necessary facilities. Comfortable king bed, shower with great water pressure, fridge/freezer. The best thing about this hotel is the location. At the K rd end of Ponsonby road, you have all the dining options you need, shop till you drop, supermarket round the corner, amazing park across the road…the list goes on. Would definitely stay again for this reason alone.
Ali
Stale and impersonal environment.
Dated an noisy.
Barely satisfactory
Dated an noisy.
Barely satisfactory
Conrad
Always an easy and comfortable stay at the Quest Ponsonby. Comfortable rooms with lots of eating options etc within walking distance. Recommend +
Conrad
Always an easy and comfortable stay at the Quest Ponsonby. Comfortable rooms with lots of eating options etc within walking distance. Recommend +
Conrad
Always an easy and comfortable stay at the Quest Ponsonby. Comfortable rooms with lots of eating options etc within walking distance. Recommend +
Amy
Great place and location. Lovely staff, good service, a lot better organised this time with checking in after hours and car park. Lovely room, SKY TV was good. TV Remote might need new batteries and it was lagging at times.
Bradley
Great
Ruby
Clean, tidy, great location
Mike
I had an outside room ie in the area outside reception, there was constant noise from unruly people until 2am. It was a Friday night. Previous stays have been inside the hotel proper and were great
Tai
It was great location to CBD and motorway plus onsite parking.
Hugh
Staff at desk helpful. One bedroom apartment great value for money. Like a hotel suite.
Simon
Great place
Sharon
Friendly staff
Warren
Entrance was 6 inches deep in water after rain, could not get to accom without walking through this. Needs to clear drains to drain water away.
Nuke
Close to Ponsonby shops and restaurants
Ange
The location is the only good thing about this stay.
Property was under going painting inside. We werent told. The whole place smelt so bad of incense sticks, they are obviously trying to cover up the paint smell and the damp smell. Room was old, washing machine and dryer didn't work. Plug fittings falling off the wall. Just over all not happy with this stay
Property was under going painting inside. We werent told. The whole place smelt so bad of incense sticks, they are obviously trying to cover up the paint smell and the damp smell. Room was old, washing machine and dryer didn't work. Plug fittings falling off the wall. Just over all not happy with this stay
Matthew
Customer service is not great at all,
Stated there many times and let’s just say,
I won’t be going back.
Stated there many times and let’s just say,
I won’t be going back.
Denise
The parking when you arrive is awkward as you have to park up near the footpath.When I checked out,no was at reception so I put the keys in the drop box.I then got rung up after 45 mins after I had checked out asking when I was leaving?
Michelle
It was ok. Room is a bit tired (walls and furnishings are a bit bumped and bruised).
My room also did not lock from the inside (which I forgot to report)
Kitchenette was great, overall stay was ok for a night
My room also did not lock from the inside (which I forgot to report)
Kitchenette was great, overall stay was ok for a night
Anna
Do not order the breakfast as it will be the worst $20 you ever spend, as it is a tray of odds and ends they leave in your fridge when you book in. The bread was stale, also I don’t tend to eat potato chips (also stale) and chocolate bars for breakfast. The towels had stains and the toilet was broken, which happens, but as another room could not be supplied we ended up fixing this ourselves.
Conrad
Great property and great stay as always. Convenient location with parking available. Will continue to stay here, recommend
Conrad
Always an easy & great stay here. Parking available. Easy walk to many restaurants and shopping, rooms are clean & quiet. Recommend
Shane
Great location with numerous dining and shopping options nearby.
Danielle
Great location, but the night we were there the bathroom smelt like there was a septic issue (sewerage smell), and the bed linen was a bit off. It was clean, but pillows smelt like other people and the sheets could've done with replacing - they were not fresh and crisp
Amy
Top tier
Amy
Great location. Comfy, great stay
Kirsten
We were very happy with the service and stay
Jacqueline
My favourite place to stay in Auckland
I always stay at Quest Ponsonby when I travel to Auckland. Great to have a room with a kitchen and laundry facilities. Comfy bed and couch. Has a supermarket around the corner. Great location close to town.
Sarah
Reception area smells
Great location and friendly staff. Good rooms and generally pretty clean and tidy. Unfortunately the reception area has a very strong smell which is most unpleasant.
Matthew
Such a nice apartment, and the staff were so helpful! And right in the action of Ponsonby. Also, Western Park across the street is one of the nicest city parks I’ve ever seen.
Elizabeth
great location and will definitely be back
Mike
Because i only stay one night. I didn’t have time to look around the facility. But just in my room. It was very nice. It was all the space i needed. But there was are little black stain on the blanket. Didn’t bother me. The mirror is facing the wrong way i think lol..
Look forward to come back soon.
Look forward to come back soon.
Julia
Very convenient.
Graham
Good location yet hard to get into complex off busy ponsonby road. Parking expensive but is what it is. Room was nice yet stinky. Smelt like room was deep fried.
Adam
Wicked room, lots of space nice bath
Shana
Great location
Lisa
Tidy room and fantastic shower. Bed was comfortable. Very nice pillows.
Dennis
Stayed here a lot. It was a bit average this time, with room placement and tidiness of the room.
Mike
Nice hotel in the heart of ponsonby
Mike
Great comfortable stay
Steven
Rude staff
Quest, always nice great value. Awfully check in experience, demanding receptionists.
Megan
Great Place!
Excellent stay in the heart of Auckland! Walking distance to many restaurants, bars, cafes. Just a 15 minute drive to the beach and 20 minutes to Auckland airport! The staff was very accommodating and allowed us to store some of our luggage after checkout before we headed to the airport. Great place to stay!
Rowland
Choice
Samara
Nice place have stayed twice and enjoyed it
Bradley
Great stay, easy check in and nice clean room
Marlene
We enjoy our stay at the Quest Ponsonby because it is very close to family. We can walk most places we want.
The staff are caring and reliable.
The staff are caring and reliable.
Shaw-Leslie
Dated rooms that aren't set up properly. Needs a refresh pronto
Sharon
Enjoyable stay - convenient location
Dominique
If you want to stay in Ponsonby then this is an ideal location. If you have a car then I would recommend booking as early as possible to get a spot.
Dennis
Stay here a lot. Find it so convenient with everything in easy walk, rooms comfortable, clean, and well equipped.
Ange
Always use the quest for business accom but they are a nightmare to get hold of
Megan
Our stay was great for what we needed, it was very cheap and it was clean and a good location. Car parking on site is very secure however tight in a large vehicle. The room did not have a window you could see out as there were privacy shutters so we kept the blinds shut, okay for one night but maybe not any longer. Staff were great. It is a solid 3 star hotel in my opinion and a good budget option.
Rebecca
It is what it is
Samara
Great comfortable place to stay.
Candice
Awesome stay!
Great location, spacious, modern, all facilities.
Location & surroundings
Quest Ponsonby
68 Ponsonby Road, Auckland, New Zealand
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Quest Ponsonby
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