Name: VR Auckland City
Address: 188 Hobson Street, Auckland, 1010, NZ

8/10

Excellent

26 Jul 2026

Ross

The property provided what we needed for our stay. Central Auckland 2 Bed apartment . The price was good

10/10

Exceptional

25 Jul 2026

Ka

Was a nice little room with good characteristics and space

4/10

Poor

25 Jul 2026

Bruce

Value for money in respect to the size of the room, facilities & location but the overall state of the room was poor.

4/10

Poor

23 Jul 2026

Thea

The room was not clean, stained carpet, dirty shower, I didn't complain so the hotel didn't get a chance to rectify, so possibly not fair, and I guess the room was very cheap, but just didn't get an overall good/comfortable feel with the hotel and location so really had made my mind up to leave, left after 1 night of a 3 night stay.

10/10

Exceptional

08 Jul 2026

Russell

Great place , great location handy to everything and the price was good

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Awazem

Great stay, I will go back again.

Self

8/10

Excellent

24 May 2026

Rachel

The property represents good value for money. It’s a well located apartment block and is functional in terms of microwave/ dishwasher/ laundry facilities.
I would put it at the higher end of 3 stars.
I guess the bigger question is would I stay here again? Yes I would but for one or two nights maximum.
The shower area needs some refurbishing and I know the carpeted area by the TV needs a deep clean - that’s not to say it’s bad but an area for the housekeeping staff to focus on - alongside management allowing extra time for that to happen.
Previous reviews have mentioned lack of hot water particularly in the morning- that was not the case when I visited.

Self

8/10

Excellent

09 May 2026

JANIS

There were no teatowels or wine glasses. Otherwise the appliances were adequate.

6/10

Pleasant

06 May 2026

Sarah

Kitchen partially stocked with equipment. Room very tired. Cleanliness below my standard, shower, walls, floor sticky, carpet tatty, window latches broken.
Linen clean, views great, quiet enough.

Family_with_children

8/10

Excellent

02 May 2026

Caitlin

Really nice property good kitchen amenities and they provide you with laundry detergent and washing up liquid at well as shampoo and body wash!! Very comfy bed. Very clean!! Shower could use an upgrade but was perfectly fine

Self

10/10

Exceptional

29 Apr 2026

Jack

Great room for a single person for the price.

Self

8/10

Excellent

19 Apr 2026

Carolyn

Great place to put your head down for the night. Sheets and towels lovely and clean. Good value/affordable.

Family

4/10

Poor

12 Apr 2026

Michael

No dryer, no shampoo, no hand cream. Room not completely clean, blinds filthy

Self

6/10

Pleasant

23 Mar 2026

Trevor

Close to CBD , walking distance to casino but dated rooms

Self

6/10

Pleasant

22 Mar 2026

Kristian

The property amenities were a bit dated. there was nothing wrong with the property just a bit tired. location was close to everything and the reception staff were all accommodating with all requests.

Partner

8/10

Excellent

08 Mar 2026

Dymitha

Great and central location to where we were attending. Good value for money. It is a little tired and needs a little work ie water damage to bathroom door which makes it very difficult to open, dishwasher a little bit falling apart. Staff were very obliging, friendly and helpful. Would stay again

Business

10/10

Exceptional

05 Mar 2026

Bonnie

We had a two bedroom apartment and it was perfect! Navya checked us in and was so helpful! The location was great and is walkable to many restaurants and shops.

Family

8/10

Excellent

23 Feb 2026

Donna

Staff interaction was lovely - not reported but the shower is needing repair attention. I also had issues with the microwave but was given assistance to use an alternative one during my stay.

2/10

Poor

15 Feb 2026

Loree

The first room we were in had a moldy smell, a lopsided fridge, a dirty terrace and several pieces of broken or missing furniture. We were asked to be moved to a different room and we're. While the room didn't smell and the fridge want lopsided, there was still broken or missing furniture

Partner

8/10

Excellent

27 Jan 2026

Mo

Good location and spacious rooms, with a wide range of facilities including a dishwasher and washing machine. The beds were clean, but the room itself was not very clean, so if you’re looking for a spotless place, this may not be the best choice.

Overall, it was a positive experience.

Business_and_leisure Family

8/10

Excellent

18 Jan 2026

Adnan

The apartment was good but option for parking are limited. I was with family and small kids, I had to off load all the luggage then go and park on another street.

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Riaan

Staff helpful and friendly.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Peter

A to in the bedroom would be great.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Charmika

The towels we received were dirty and unwashed! Nearly all the towels had marks that indicated they were used prior and just folded and set out for the next customers! We complained and were given new towels. The cleanliness of the room isn’t great. Marks on the couch as well.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Siddharth

Comfortable stay. Clean rooms. Friendly reception staff. The manager is very helpful and understanding.

Leisure Self

10/10

Exceptional

14 Dec 2025

Shlomit

They have a fully equipped kitchen
Laundry room
A pleasant room
Amazing location

6/10

Pleasant

08 Dec 2025

Sam

First room we got smelt like it had just been dried out from a water leak. It smelt really really musky, the ceiling hatch baorder was swollen and falling apart. Parts of the kitchen floor tiles were cracked and would rock and move around when walked on. The tv screen was taped up to hold it together. We quickly asked to change rooms. The next room was slightly better. Still slightly musky. You could see big smears on the walls from where it had been cleaned. There was an ironing board but no iron, had to borrow our friends room iron. The shower door leaked pretty bad. After 2 showers the floor was soaked. After inspection, the seals on the door may aswell not have been there. Our friends room was again, slightly better but still not great. Their fridge didnt work and kept beeping as to say the door was open when it wasnt. They had the same experience with the shower door. The whole hotel smelt musky from the entrance, down the hallway and into the rooms. Maybe the air conditioning unit for the building is broken. Overall the stay was very underwhelming and for the price paid, i expected better. Wouldnt stay here again.

Leisure Friends

10/10

Exceptional

03 Dec 2025

Darius

Friendly staff The rooms were nice and clean I had a beautiful view of the mountains

Leisure

8/10

Excellent

01 Dec 2025

Adrian

Friendly helpful staff

Leisure Self

6/10

Pleasant

22 Nov 2025

Scott

No oven racks. Great location though. Should mention that plug ins are different. Front counter could sell

Business

10/10

Exceptional

14 Nov 2025

Grant

Everything was perfect. Staff friendly, helpful and well presented

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2025

Jason

Clean room

Leisure Partner

8/10

Excellent

20 Oct 2025

Michael

The curtains were old and did not block out the light. The shower head fell off. The air conditioner didn’t work. The whole room looked tired.

Self

4/10

Poor

19 Oct 2025

Mark

Dissapointing hotel, advertised as 4 star.
Room in very poor condition with broken furniture, broken and loose floor tiles, bathroom door handle fell off, missing lever in the sink plug so would not drain etc. Mould in the shower and thick dust on the skirting and headboard light strip. The hotel had aranged for a potential buyer to vue our room during our booked stay. The buyer and presumably the real estate agent let themselves into our room, without even knocking. I am waiting to hear back from management about this. There are a few parking spaces for guests in the basement. There was disagreement between hotel staff about which were the spaces owned by the hotel. Risk of getting towed by using the wrong space. One space is in front of, and blocks a fire hose.
The only food option I saw is a small vending machine at the entrance. Many homeless/intoxicated people in the road outside. Did not feel safe.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Hiren

I had a overall good experience

Business

10/10

Exceptional

09 Oct 2025

Tiffany

Wow! This place is seriously under rated. Booked it as a last min deal and it did not disappoint. The apartment was modern, massive and one of the best places I’ve stayed in Auckland ever! To the lady at check in - Your service is amazing. You were great to deal with, asset to your staffing team. Will be back.

Business Self

4/10

Poor

28 Sep 2025

Richard

Loose window handles and taps. Run down appliances - microwave, toaster. The worst was there are bed bugs…

Business

6/10

Pleasant

19 Sep 2025

Zènith

The apartments are run down, not well maintained. It felt like a backpackers just with private facilities. For us it was just a place to sleep as we were exploring Auckland. Staff friendly and helpful. Good location in CBD of Auckland.

Leisure Partner

6/10

Pleasant

17 Sep 2025

Linda

This property is really need to remodeling especially shower room. And the Wash machine is running whole night for one load of wash.

Make sure don't loss the key, you need to pay $30 to replace the new room key.

2/10

Poor

09 Sep 2025

Patricia

Nothing we I arrived my booking had been cancelled were given 2 1 bedroom apartment mine had no tv and was extremely old. I had booked a 2 bedroom apartment with balcony very disappointing manager blamed Wotif for the cancellation. Very disappointing worst accommodation I have had during my stay in NZ.

6/10

Pleasant

14 Jul 2025

Lon

Good location

Leisure Self

8/10

Excellent

11 Jul 2025

shankar babu

Start were good . Facilities and room is ok , good budget accommodation close to cbd

Leisure Family

10/10

Exceptional

06 Jul 2025

Jade

Great , only stayed a night . It got everything I need

Business Self

10/10

Exceptional

01 Jul 2025

Zenaida

Its a big apartment hotel , nice and clean, receptionist are very helpful, near at city center

Leisure

10/10

Exceptional

01 Jul 2025

Jason

Would have prefer higher room like first stay so not to here street noise

Leisure Partner

2/10

Poor

28 Jun 2025

Tyler

Ew. What a dump!
Thankfully they messed up our reservation so we got a refund and stayed somewhere else.

4/10

Poor

28 Jun 2025

Gareth

Booked two rooms for me and a buddy. He got there first and checked him in however they had already booked someone else in the room. Head to find a new one. Then our rooms weren’t next to each other. Granted I got an upgrade. However no cables or remotes for the tv. So it didn’t work. When they brought a cable only came on for 2 minutes then didn’t work for the rest of our stay. Was lucky we were heading out most of the time.

Leisure Friends

6/10

Pleasant

25 Jun 2025

Angela

Good location but shower was poor and the room was very worn

Leisure Family

8/10

Excellent

17 Jun 2025

GLEN

It appears whilst I had a soft service each day of my stay nothing was ever topped up. I had no shower gel for the entire stay. The washing machine not working was a disappointment but I will say thank you to the Front Desk Team for offering to wash and dry and return it to me Free of Charge. That did help a Lot.

Business_and_leisure Self

8/10

Excellent

14 Jun 2025

Ira

The staff were very helpful.

Business_and_leisure

6/10

Pleasant

07 Jun 2025

sharee

A bit out of the way

Leisure Partner

6/10

Pleasant

03 Jun 2025

Richard

Recent reviews had rated the property in a dim light and here are the facts

1) Reception was helpful and responsive (you will see its consistent)
2) Make sure you book/arrange parking when you book or you risk having nowhere to park. Also the onsite parking really doesnt suite large vehicles - so travel small
3) The property has overwhelming smells of air fresheners - possibly trying to mask other smells or lack of ventilation
4)Television was broken - we didn't bother to report it
5)The unit was supposed to be a self-contained unit ,but the dishwasher was broken - and you could tell it had been out of service for a long time
6)The shower was dirty and full of mold - unhygenic and disgusting
7)The bed was missing legs, so if you sat on it it fell over
8)Beds had no mattress protectors and no fitted sheets
9)Booking for 4 people - Towels for Two
10)A sofa bed was advertised - but there wasnt one

The place was fairly clean overall - and some of the bad reviews rung true

We didnt pay a fortune, so is it a case of you get what you pay for? Noting that other people have raised the same issues and the usual \"Thanks for your important feedback\" type response and then no apparent action seems to be the reality.

I even pre-empted things by messaging the hotel before we came - but no such luck.

The team there is super friendly and helped us at the drop of the hat - perhaps management needs to focus on getting the place up to scratch (its advertised as a 4 star, 3 stars at best)

Leisure Family

6/10

Pleasant

02 Jun 2025

kym

Staff & Service were amazing - but the hotel has definitely seen better days.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Sam

The property was secured by both a 24 hour front desk and a key locked internal and external door, so I didn't feel unsafe in the property, but I didn't feel safe being out past 8 or 9 at night without taking a cab back to the property. This should be considered when booking the hotel. It's a very handy location to town and busses.

In saying that the room was huge, the beds and bedding comfortable. Good access to electrical ports and lighting. Furniture was a little damaged.

The hotel info said that there were instruction manuals for devices which there were not, and that there was daily housekeeping, which there was not. I did not pay full price for the venue, so unsure if this was expected or not. There was not communication around it either way. The TV didn't work but this was not critical for me.

I was fine with this experience for the cost, but i would not have been happy with this experience at full price.

Leisure Self

8/10

Excellent

01 Jun 2025

Jessie

Overall good, good communication, had everything i needed

Business Self

8/10

Excellent

24 May 2025

ANDREW JOHN

Very close to Skycity and other attractions at top of Queen St. Room decor starting to show its age, bathroom in particular. Room was very quiet.

Business_and_leisure Self

8/10

Excellent

22 May 2025

Charmika

The room is large and spacious. It is quite basic but has the necessary facilities. Staff are wonderful and accomodating. 24 hr reception is good and they dry your clothes for free. I don’t recommend the hair dryer so take your own. Beds are comfortable. The area is fantastic and so close to the sky tower. The stay was incredible value for money. Parking was cheap and available.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Jason

Love the staff.

10/10

Exceptional

19 May 2025

Marion

Staff was very friendly and helpful.
Room very spacious. Some floor tiles broken. Missing knob on oven.
Shower door didn't close properly.

Business_and_leisure Partner

4/10

Poor

17 May 2025

Jaclene

I would not stay here again. Our room had a washing machine you could not use, no dishwashing liquid, no dishwasher tablets, you couldnt adjust the shower head, the shower pressure was useless, the extra bed we paid for an extra guest was very very poor, 3 out of the 4 legs for the couch they fixed/attached/were ply wood and the bedding in one bed had a stain on it.
The positives:
The staff were nice, it was close to shops, Queen st and a 5min walk to the sky tower

Leisure Family

8/10

Excellent

13 May 2025

Paul

The only thing was the Queen bed was two singles put together so if you move around in the middle they split and make a gap so you have to readjust them.

Business Self

8/10

Excellent

09 May 2025

Diego

It was a nice stay! The studio I payed was the best I’ve ever seen so far for how it is built:)

Leisure Self

8/10

Excellent

07 May 2025

Jason

Tidy room for one night very good price plenty of nearby options to go for food only 10min walk to Airport bus convenient

Leisure Self

10/10

Exceptional

06 May 2025

Grant

Everyone and every thing

Leisure Self

2/10

Poor

05 May 2025

Seiloga

I had stayed at this property for 14 days and within the time I stayed there the service was terrible. There was no cleaning, i had paid for parking but still unable to get into my parking. I'm extremely disappointed as I had paid alot to stay here and the apartment was not cleaned daily and was met with alot of issues.

Leisure Family

8/10

Excellent

04 May 2025

Nick

Good location just a couple blocks from Sky City. Walkable to several restaurants. Room could have used some touch ups in paint/drywall but overall clean. Upset the clothes washer in the room didn't work, but there were laundromats in the area.

Leisure Self

10/10

Exceptional

04 May 2025

Leemar

It was handy to everything we needed
Thank you

Leisure Friends

6/10

Pleasant

02 May 2025

Murray

My room didn't have a TV. Unbelievable. It was sold as having one.
You can't book a carpark because as the hotel says they only have a few parks so its first come, first served. What a crazy system.
I did get an assigned car park, but when parking it was taken. Back and forth to reception to get it sorted, Shambles is a word that springs to mind.

8/10

Excellent

01 May 2025

Chris

The good: The property was mostly clean (touched on later) with decent amenities and plenty available around the location.

Being right in the center of the city was really awesome, making it easy to find places to eat or things to do, which helps considering there is no food available onsite.

The room had its own washing machine and a dishwasher which were nice touches, but unused by us. 2 sachets of washing machine powder were provided.

The parking was nicely sized, with a good amount of room available, but only 7 total parks available on a first-in-first-served basis. These cannot be booked in advance of your stay.

The bad: The room we stayed in had multiple broken tiles in the bathroom and kitchen, making it dangerous to have no shoes, or even just socks on, in the room. There was also a lot of missing grout in a lot of the tiles, and some times were lose underfoot.

There was no dishwasher powder provided, so we weren't able to make use of the machine.

Our parking was cancelled on our cards by the second day, even though we had purchased parking for the entire stay.

When the room was serviced we had less towels. No bath mat, no face cloths, no hand cloths were replaced and we had to request these from reception. These were delivered quickly to the room however, so service was great when issues were brought up.

Our shower had red fungus growing in the seals, door and silicone. We requested some cleaning products to remedy this, which were provided.

Leisure Family

6/10

Pleasant

29 Apr 2025

Jinghui

Washing machine broken

6/10

Pleasant

29 Apr 2025

Craig

Good location, although hard to park

10/10

Exceptional

26 Apr 2025

Verified traveler

We had a wonderful stay. The hotel is close to everything you need in the city. I love that we can cook our food and the staff offered to dry our clothes for free.

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Nikau

Great stay, everything was good. Except when the elevator stopped working and we got stuck inside for 30 mins. On board phone did not work when we tried calling for help. Had to ring from personal phones, and was eventually rescued by local firefighter service. So other than it was great.

Leisure Partner

8/10

Excellent

21 Apr 2025

Apakuki

Good clean functional accommodation! Lots amenities within walking distance! Extremely friendly and helpful staff (Navya). Arrived and found the was an issue with my booking, Navya was very helpful bu upgrading my room. I also needed an extra night which was organised without any problem. There is limited parking hence the four stars, otherwise it’s a five!!

4/10

Poor

20 Apr 2025

Andrew

Missing equipment, stuff broken and in poor condition, windows and surfaces dirty

Leisure Family

8/10

Excellent

18 Apr 2025

Bowen

Great convenient spot to stay in the city close to all amenities & restaurants. The rooms are very quiet & front of desk staff are very friendly & helpful. The Hotel Room was very spacious & has a very fully equipped kitchen including a dishwasher. Bathroom also comes with washing machine & dryer with a nice added touch. The hotel room could do with a better deep clean as the corners of rooms had built up dust & dirt. With the floors needing better attentive care for the upkeep. TV wasnt working well with half of the TV having lines (Staff need to be more attentive to rooms for next check in) & we paid an extra person fee but only got minimum towels. Overall, it was a cheap local city place to stay & id happily stay there again as a lower end budget.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2025

Nick

Great stay for the price. So easy to get to city centre. Good food options within 10 minute walk. I'll be staying here again soon.

Leisure Self

8/10

Excellent

09 Apr 2025

Zena

We arrived about 7 in the morning and asked if we could leave bags there. Can't check in til 3pm.

The receptionist was amazing he checked to see if room was ready and allowed us to take our bags to the room, freshen up after 27 hrs flight and even gave us recommendations for breakfast.
We will definitely stay here again when visiting our family.

Well done everyone for your excellent service.

Leisure Partner

4/10

Poor

05 Apr 2025

Georgia

The room we were in smelt like cigarettes, we had no plugs that worked by the bed to charge our phones and the lamp did not work either. The bathroom had no body wash or shampoo & conditioner as well. The last time I stayed at the hotel it was stunning, all power sources worked and had a very pleasant stay. I won't be back for a while.

Leisure Partner

4/10

Poor

30 Mar 2025

Guy

Maybe look somewhere else

The hotel is very old and dated. Broken kitchen fittings and shower door did not close. Previous guests toothbrush and half bottle of water not cleaned up or removed.

Partner

8/10

Excellent

30 Mar 2025

Alison

Basic accommodation, older but clean and comfortable.

Leisure Family

10/10

Exceptional

18 Mar 2025

Meki

Absolutely loved my stay. Staff very friendly and very helpful. Thank you.

Leisure Partner

6/10

Pleasant

02 Mar 2025

Yen Siew

Was dusty. Not enough kitchen equipment. Very limited tight underground parking

Leisure

8/10

Excellent

16 Feb 2025

Peter

very nice apartment and very good for the price.
only issues carpet in living room had stains andthe soffa not very comfortable. loose tile and cracked tiles on bathroom floor.
but these are only minor issues, enjoyed a great stay and would do so again.

Partner

8/10

Excellent

15 Feb 2025

Christine

Handy to my concert venue - chosen for that reason. Easy bus access. Close to downtown Auckland. Cooking facilities.

Leisure

6/10

Pleasant

14 Feb 2025

Lisa

Area U.S. a bit sketchy at night

Leisure Family

10/10

Exceptional

14 Feb 2025

David

Excellent location

4/10

Poor

05 Feb 2025

Vera

Had to wait 15 minutes at reception before anyone attended. No instruction for the lifts or entry to rooms. No contentional breakfast supplied as per advertised. Faulty connections to TV and no signal or reception.
Overall would never recommend this hotel.

Leisure Partner

8/10

Excellent

31 Jan 2025

Patricia

Large 2 bedroom rooms with kitchenette
Dislike the smell of cooked food in hallways as the rooms are considered apartments with long term residence

Leisure Family

2/10

Poor

26 Jan 2025

Maria

I had two bookings, three nights total, I reported my room was not clean and had a broken dishwasher (no cleaning items) to the front desk three times and in writing during my stay, The response was there is no Manager available until after we checked out. After putting my complaints in writing housekeeping came and made beds and emptied one bin and left towels - they did nothing about the mess in the bathroom reported day 1, left no toilet paper it was empty, left rubbish in the other bins, the leaky kettle, boogers still on the wall and tomato on table (both there before our arrival) and left all the dishes next to the broken dishwasher and nothing for us to clean or dry them with. After reporting it all again in writing they came and washed the dishes and dried them with our face cloths, banging and crashing in the kitchen making us uncomfortable for reporting it. Terrible service and no apologies or refund offered, not even a message from the Manager when they came in the next day.

2/10

Poor

26 Jan 2025

Maria

Ten minutes after check in I reported the room was not clean and there wasn't enough toilet paper, nothing was done about it.

6/10

Pleasant

24 Jan 2025

Marian

Property was ok but rather tired. Definitely need to have guest parking!!!

10/10

Exceptional

22 Jan 2025

Penelope

The price was very reasonable for 1 night.I think there meeds to be sone updates, like tge sink in our room was cracked, not a little 1 a huge 1, the carpets were dirty the curtains were broken and the drainage in the shower was very bad. The outside was a little dirty.. But I am happy to say the staf wete georgous and very welcoming.

Leisure Family

10/10

Exceptional

22 Jan 2025

Craig

We liked the size of the rooms and facilities in the room.
We were able to check in early.

Leisure Family

10/10

Exceptional

19 Jan 2025

Kev

Was a nice stay in a nice room, walking distance from the skytower and other attractions.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Daniel

Bed was pretty firm

Self

10/10

Exceptional

13 Jan 2025

Daniel

Was nice. Had two beds which wasn’t expected but helpful to know for next time.

Self

10/10

Exceptional

09 Jan 2025

Mary P

Jenny at the front desk was wonder. Polite and a genuine caring attitude. The apartments are stocked for short or long term stays. Shower strong wifi good and fresh water in lobby. Thank you. Would stay again!
Mary 🇨🇦

Leisure Self

10/10

Exceptional

03 Jan 2025

Natasha

Awesome stay we had lots of kids with us and it was everything we needed for the night to have a good rest and carry on oir journey.. the washing machines was handy and dryers just a 3 minute walk down the road

4/10

Poor

31 Dec 2024

Tan

Toilet is dirty. This is a re-renovated apartment. Not a hotel

Friends_and_family Family