Ramada by Wyndham Hawthorne/LAX

United States , Los Angeles - CA
HAWTHORNE, 5250 West El Segundo Boul
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100 reviews shown

6/10

Pleasant

30 Mar 2026

Stacie

Property dated. One elevator that was very slow. Was ok. Will not recommend

2/10

Poor

30 Mar 2026

christian

The building it was dirty and the rooms they’re old needs. They need to be updated. Bathrooms are terrible smells so bad the room the wet smell smells like cigarette so bad. We stayed on third floor and we be able to open up the window and like that we be able to sleep for a couple hours because the smell it was terrible. We had a huge headache I’m very disappointed and do not recommend staying on Ramada hotel at all

Family_with_children

2/10

Poor

29 Mar 2026

Steven

Would not stay here, homeless people everywhere, not clean, unsafe

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Joseph

Yes

2/10

Poor

27 Mar 2026

Michael

Old laundry. Really old...

Self

2/10

Poor

24 Mar 2026

Frank

The place was trashed. They switched me 3 times due to the ceiling and bathroom leaking and bugs.overall stay uncomfortable I would spend my money else where

Friends_and_family Family

2/10

Poor

23 Mar 2026

DARREL

The room had a bad odor seen roach in the tub. And inside the fridge the window shed is all torn off.It was a horrible experience

Partner

10/10

Exceptional

20 Mar 2026

Maria

Great place to stay. Nice and quiet. Close to places to eat

2/10

Poor

20 Mar 2026

Armando

The property as a whole was run down and dirty. Lobby, parking lot, elevator, bathrooms, all were substandard to any reasonable hotel.

2/10

Poor

18 Mar 2026

Jaelle

The conditions were not livable. I was also denied my full refund

Partner

2/10

Poor

17 Mar 2026

Sathappan

I stayed overnight and not satisfied with the room. In middle of the night around 1:30 AM, the smoke detector was falsely chirping continuous. I have contacted the front desk requesting for the maintenance person to attend the request, but no responses from anyone.

When I contacted Britney (front desk person) was rude, who doesn't care about the guest at the hotel. I requested for the full refund but no response from the hotel manager Shahi

Friends_and_family Family

2/10

Poor

16 Mar 2026

Carlos

The hotel is in really bad shape

Self

10/10

Exceptional

16 Mar 2026

See

Good

Friends_and_family Friends

2/10

Poor

15 Mar 2026

Erika

Do not stay here!!

They are part of a program for patients or homeless people. I had an encounter with on of their residents and felt unsafe while in the elevator and left for the night as I did not want to stay alone.

The program runs the elevators so you’ll need to use the stairs that are also pretty scary. Their parents/residents are only allowed to use the elevators.

The inside of the rooms are old looking and many appliances do not work, lamps and tv.

Please, do not be cheap. Spend a little more and stay in a safer, cleaner, and better hotel; even if it is for one night.

I

Partner

2/10

Poor

15 Mar 2026

Mason

The place was not like it is shown in the pictures. The rooms are missing light bulbs and furniture is damaged. And the place is ghetto

Friends

2/10

Poor

14 Mar 2026

Aleigh

The elevators didn't work. One was completely out and the other stopped on every floor all the way up and then you had to go back all the way down with 8t opening at every level. They had random non hotel people in the parking lot smoking so much weed. The shower/bath didn't work. It was a really cheap hotel and carpets were dirty, furniture was destroyed and just felt really unsafe.

Partner

2/10

Poor

13 Mar 2026

Vivian

No, the pool is not open. They turned this facility into a homeless shelter without notifying guest. There was door slamming all night long, people sleeping in the middle of the hallway floor. when I parked my car on the second floor and they decided to make that a designated smoking area, so a bunch of cigarette smoke before entering the building. Brace yourself if you have asthma. Staff dosent look happy with these new changes. If you don’t mind being in a shelter, this is a perfect place for u!!! Per staff this will be for about 7 months.

Self

4/10

Poor

09 Mar 2026

Kaitlyn

Check in was pleasant, room didn’t have black out curtains so the streetlights were in our eyes all night. Then, it seems like this place is 10 years over due for a remodel. Broken elevator, other elevator took 10+ minutes to go between 4 floors. Outside the rooms the walkways felt like they were spongy, like you’d fall through. Room had cracked paint and peeling wallpaper. Pillow cases and blankets had scuff marks and there was other peoples hair everywhere; one in the bed, several in the shower and toilet seat. (Gross). I wore my shoes the entire time except in bed. But it was cheap so it was the only option smh.

Family_with_children

2/10

Poor

09 Mar 2026

GREGORY

Hotel in very old. Nothing has been updated. Lot of people just hanging around outside.
Bathtub was not nice.
I would not stay there again.

Partner

2/10

Poor

08 Mar 2026

Erika A

This is the dirtiest and most neglected hotel I've ever stayed in. It was full of noisy, homeless people. The smoking area was packed with people smoking marijuana and making a racket. The smell in the room was awful. It was the worst stay I've ever had.

Friends

2/10

Poor

08 Mar 2026

April

Bed bugs toliet not working..refrigerator nor microwave not working..called front desk immediately they said no maintenance staff on duty..never again

Friends_and_family Family

2/10

Poor

07 Mar 2026

Stephen

Not coming back!

Friends_and_family Family

2/10

Poor

07 Mar 2026

Stephen

This hotel has gone all bad. The entire 4th floor is a homeless program. There is pretend security all over the hotel. The place smells like a homeless encampment and there are homeless people in the parking garage smoking!

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

STEVE

Most evenings and mornings a plethora of individuals were always hanging out inside the parking garage smoking. I'm not sure if they for our favorites, long-term residents, or local vagrants. Either way security didn't seem to have an interest in moving them along and not having them Smoke on the property states that smoking is not authorized. it was disgusting smelling that every time it came in and out of the parking lot. There was only one working elevator for the entire Hotel which means getting to and from the floors to the parking garage and Lobby was extremely time-consuming. front desk staff was very helpful and communication through the text number worked out well. I let them know I had to stay away for a night or two and they insured the room was clean before I returned for my final night. I'm always tended to be a bit noisy at times especially with some of the security guards and other residents moving around and talking loud late in the evenings which made it difficult to sleep at times

Self

10/10

Exceptional

07 Mar 2026

Shawn

Had a nice day this place is very nice and quiet in a busy town

2/10

Poor

07 Mar 2026

Biljana

old, very dirty, not safe

Friends_and_family Family

4/10

Poor

06 Mar 2026

Ebony

No comment

8/10

Excellent

05 Mar 2026

Brandon

3 out 5

Self

6/10

Pleasant

05 Mar 2026

Nikki

The facilities are pretty run down and dirty. The room was adequate for what I needed, but not a place I could recommend. There was no room service, l didn't use the pool or eat at the restaurant. The only person I spoke to was the guy at reception and he was perfectly cordial. I had pre-paid so not much interaction. On line, when my assistant called to extend the reservation, she said they were very rude and wouldn't help so we had to go back to Expedia to book. The place was half empty so it should have been an easy accommodation.

Self

6/10

Pleasant

04 Mar 2026

Joseluis

I not field good with they apolitical of stalling on this locations they don't provide breakfast, they charge for parking $10 dollar plus the costs of stalling

The TV don't show you where is the channel stalling.

6/10

Pleasant

03 Mar 2026

Yamily

Poolside was fine.

Family_with_children

2/10

Poor

03 Mar 2026

Dameco

Parking entrance gate broken if you have company coming they cannot access parking area.

8/10

Excellent

03 Mar 2026

Carlos

Yes

Self

2/10

Poor

02 Mar 2026

Amete

Very disappointed dirty floor,coakroches , mildew, spider webs bathroom door it doesn't close no fan foggy after shower no screen for the window over all 0/100 horrible experiences

Business Partner

2/10

Poor

02 Mar 2026

Amete

I have a very bad experience room very dirty spider webs bathroom no fan foggy when you take a shower it takes time to un fogged mildew around the bathroom and ceiling bathroom door doesn't close the worst coakroches what a shame window no screen the area smile smokes if i knew its like a weekly motels i wouldn't stay my 3 days i was thier just to sleep, When i checked out i ask to speak with a manager the girl says no manager on weekends i told her about the program no apologies nothing i ask for email, they advertise free breakfast when i ask she say we don't serve what a shame.

Business Partner

6/10

Pleasant

02 Mar 2026

David K

This was the worst hotel I've ever stayed at in the LAX area. The property is old & definitely needs to be renovated. I guess it's seen better days & the area doesn't seem safe. However, the security guards are courteous & made my stay feel much safer with them around. I will NEVER stay at this property again......should be a 1 or 2 star rating!

Self

6/10

Pleasant

28 Feb 2026

Kristina

Room was okay, but there were loud noises, and the floor shook when people ran up and down the stairs outside. The building and area is kind of sketchy, concrete stairs, and elevators that are slow and dirty. But the staff was very nice and the price was decent.

10/10

Exceptional

28 Feb 2026

Scott D

Great stay

Self

2/10

Poor

23 Feb 2026

Kathleen

Absolutely awful!!!!! Clogged/overflowing toilet, stained bedding, lights in room didn’t work, all of the light fixtures were filthy. Literally the grossest hotel I’ve ever stepped foot in. Just disgusting

6/10

Pleasant

22 Feb 2026

jay

Better way of having extended stay residents separately from weekends guests

Partner

2/10

Poor

21 Feb 2026

Juan

Bathroom room carpet bed everything is disgusting they smell. It’s old, lightbulbs don’t work and the staff at the front desk are very rude.

Partner

2/10

Poor

21 Feb 2026

Jose

The room hasn't had an upgrade since the 60's.. wallpaper completely deteriorated around the edges and corners The white paint has like four different shades just to paint one wall cracks and stuff places just way outdated not worth more than 25 bucks I feel like I was going to the ghetto to look for a hooker. I would not recommend this place.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Keith

Good

2/10

Poor

16 Feb 2026

Angelica

Check in was easy, location convenient, room was spacious bed was comfy but saw roaches in the bathroom. Won’t stay here again

Leisure

2/10

Poor

16 Feb 2026

Daniel

Disgusting

Leisure Self

2/10

Poor

16 Feb 2026

Ray

The hotel was in a bad state of disrepair and the public areas filthy, apart from the lobby! The gym was empty and closed, exit doors were locked. My bathroom was unclean with footprints and hair on the floor, the shower did not turn off gf completely and the TV didn’t work. I reported the bathroom soon after I had arrived but after unpacking. This was to be reported to the managing twice more ver my stay I asked to them and they were not at the hotel. The Images shown on Expedia do not represent the condition of the hotel. I await a response from somebody, this has a not acceptable.

Business Self

2/10

Poor

15 Feb 2026

Rosa

The original room was terrible. There was hair and dirt in the bathtub. The bed’s linen were dirty. The curtain’s were falling off and had zip ties and a chair barely holding up the curtain. The room had the smell of mold and dampness. There was rubber bands on the floor. I traveled 18 hours with delays from Florida. This was very poor first impression of Los Angeles California for me and my daughter. I’m a retired veteran of the United States Army

Friends_and_family Family

2/10

Poor

15 Feb 2026

Saul

Couches were stained, shower was dirty and plugged, fire alarm went off twice in the middle of the night when there was no smoke at all. Noisy neighbors, very smelly overall

4/10

Poor

12 Feb 2026

Anna

The hotel is very old and the room is filthy. Wouldn’t recommend.

10/10

Exceptional

12 Feb 2026

Aaron

Great hotel.

8/10

Excellent

10 Feb 2026

Keith

Good

4/10

Poor

10 Feb 2026

Joel

Staff was great 100 percent. The facility needs to be upgraded.

8/10

Excellent

09 Feb 2026

Manakivaha

Good

Leisure Family

6/10

Pleasant

08 Feb 2026

Artryce

The floor was dirty, the bedding was dirty with stains and the ice machine was broken. The elevator was out of service and no supplies in the bathroom. Complained to the front desk and they did not change our room or send a cleaner. Due to whatever reason the food delivery fees are high at this location. Parking is separate from the room. First pass is $10 and the second one is $15. Bring your own items and don’t use the vending machine. It’s $5 for a soda/water

2/10

Poor

05 Feb 2026

Amanda

This hotel was run down. Mold on the wall or discolored paint. We couldn't tell. The elevators were dirty. But we suck it up because it was last and we just needed to sleep and be out by 5am.

Partner

2/10

Poor

05 Feb 2026

Mike

Room was disgusting. Toilet was leaking, carpet was stained and sticky. Immediately upon entering, the room smelled like mold and smoke and I knew I could not stay at this hotel. I left immediately and booked a different hotel.

Business Self

2/10

Poor

03 Feb 2026

Greg

The room was horrible! The phone didn’t work, the heat didn’t work, everything was out dated and run down, the front rest didn’t respond to calls. The entire experience was bad. Then woke up to see insects crawling throughout the room! Ridiculous….

6/10

Pleasant

03 Feb 2026

Hindi

Was in a sketchy area, had a random guy knock on my door. Looked run down, no amenities.

Leisure Family

2/10

Poor

03 Feb 2026

Julian

So for starters let’s address the front desk rep, she had a complete attitude like she hated her job, apparently there’s a $10 a day fee for parking which I didn’t know about but that fine, my problem was that the gate PIN code box was not working properly as I entered the pin that was given to me several times so I informed the front desk and she told me with an attitude,” Everyone has been using the same code all day and it’s worked for them!” I’m like well it’s not working for me, so she says” I don’t know what to tell you but our maintenance is gone for the day, mind you I checked in at 7pm. Needless to say I asked her where should I park since I can’t get through the gate and 2 cars are waiting behind me? Her response “ I don’t know what to tell you but if you can’t get in then I’ll refund you your parking fee” I’m like wow no help at all or even try to assist, I’ve never had this kind of treatment at a hotel. So I go back to my car and bang on the PIN code box and come to find out when you press a button it beeps, well two of the buttons were not beeping which means they were stuck some how so after banging on it a couple times it worked. May I add I did a 4 night stay and every time I had to bang on the PIN code box, unacceptable! To make matters worse! My room had roaches and I have numerous pics and on the day of my check out my arm was bitten up and the manager says sorry there’s not gonna be any refund or compensation but i will make an incident report! Horrible!

Leisure Partner

4/10

Poor

02 Feb 2026

Carolina

I was switched rooms 4 times due to the tvs not working, phones not working, and a room smelling like cigarette smoke. The 4th room I was moved to was better but the constant switch was inconenient.

Partner

4/10

Poor

02 Feb 2026

Bruce

Barely worth 80 bucks. Time to tear it down

4/10

Poor

01 Feb 2026

Anthony

Room had bugs and smelled like urine

Leisure Family_with_children

10/10

Exceptional

30 Jan 2026

travis

Great staff

2/10

Poor

28 Jan 2026

Justin

Worst hotel I've ever stayed in! This place is diaguating and overcharged me for room.
Elevator barely works and the place is like a run down crack house.

2/10

Poor

27 Jan 2026

Adalberto

OMG!!! RUUUUUN!!! Outdated everything! Tub disgusting rug old stained dirty ! It honestly felt like I was in a third world country motel ! I had a seven day stay I left in TWO DAYS!! Heck no. You have been for warned !

Business Self

2/10

Poor

27 Jan 2026

Stephen

Old

Self

4/10

Poor

27 Jan 2026

Stephen

There was mold in the room but Jennifer gave me an upgraded room for no extra charge. DO NOT STAY ON THE 4TH FLOOR! The 4th floor is the top floor right under the roof and its and old building with zero upkeep including the roof, which leaks causing mold.

Self

4/10

Poor

25 Jan 2026

Jon

Property is in seriously neglected condition.

Business Self

4/10

Poor

24 Jan 2026

Jaime A

Dirty bedsheets, bathroom, room in geneal

Partner

8/10

Excellent

22 Jan 2026

Jeff

you get what you pay for, rooms are pretty nasty TBH. carpet not vacumed.

4/10

Poor

22 Jan 2026

Sergio

Roaches in the room.

Leisure Self

2/10

Poor

21 Jan 2026

Nitesh

The hotel had dirty rooms, was noisy, and had no electrical points, iron door locks tea maker not working my 1st night was a nightmare. I canceled my 2nd day, and they have not refunded the money. The staff says that the system is not working, you should check with Exoedia to refund.
They are thieves and will not listen to your complaints

Business Partner

10/10

Exceptional

15 Jan 2026

Julie

Very good parking facility

4/10

Poor

14 Jan 2026

Tamara

The first room (#136) that was assigned to me had roaches crawling around, and then I was assigned to room (#236). The magnetic key strip to the door was inoperable. Meaning that anyone could just open the door and wapked in unannounced. I was too tired to walked back to the front desk and request for a new room. Instead, I just put the deadbolt on and placed two chairs in front of the door. When I exited the room to go to my car, there was no way for the door to lock and for my room to stay secure. I probably won't EVER stay here again.

Self

2/10

Poor

14 Jan 2026

Iris Jane

The restroom is nasty, and the front desk is not helpful. They dont have a pleasant customer service and you can’t trust them with your things.

Business

10/10

Exceptional

13 Jan 2026

Apolinar

Didnt use the pool too cold the weather.

Business_and_leisure Self

8/10

Excellent

10 Jan 2026

IRA

Clean room the weather was to cold for the pool and rainy.

Self

4/10

Poor

05 Jan 2026

Josh

The room was in bad shape. There was black mold on the windows

2/10

Poor

04 Jan 2026

Sofia

Room smelled, no shuttle from AirPort.

6/10

Pleasant

04 Jan 2026

Gina

Staff was good. Roaches in room

Business

8/10

Excellent

02 Jan 2026

Alvin

Clean room

Leisure

2/10

Poor

02 Jan 2026

Melina

The hotel smells horrible, our room smelled like an ash tray, bed sheets smelled dirty but like sweat, building is old and noisy, we even had a fire alarm that woke us up at 7am, false alarm, tv did not work, hotel its self was nasty, only good thing is service, do not recommend this hotel

2/10

Poor

29 Dec 2025

Candace

The we’re bed bugs in the bed I tried to talk to management and the receptionist was horrible. She had an attitude and wouldn’t be refunding my money after I showed her proof

Friends_and_family Friends

2/10

Poor

28 Dec 2025

Adam

All elevators were out of service for days. Had to climb stairs many times with heavy luggage.

Leisure Family

10/10

Exceptional

26 Dec 2025

Cindy

Perfect staff. Essy check in. Super easy to extend my stay as well. A+++++

Partner

2/10

Poor

23 Dec 2025

ALIYAH

The room did not match the pictures.

6/10

Pleasant

20 Dec 2025

Josette

I did not enjoy my stay because it was slightly cold weather in Miami when we went on Nov. 28, 2025. So I was trying to heat the room up some. They said they do not have heaters and could give extra blankets. I was devastated by this answer and found the hotel not suitable for habitation. So does no heater system mean no hot water as well because the shower was not getting hot in the shower or sink. I was very disappointed with this stat and would never stay here again. I used the blow dryer to heat up the bathroom while taking that cold shower. I should not have to do that. It was a one night stay before my cruise so I got through the night and was happy to be on the ship. The staff was very friendly and the restaurant on sight was a plus. The room was not comfortable because of no heat or hot water. I left an item in the room and was able to pick it back up after my cruise which I found to be a plus for the staff honesty and effort to make sure I got my item back. The hotel shuttle was sufficient and ran in the manner of every hour on the hour and sometimes it ran every 30 minutes to the airport. They had two shuttles to my knowledge.

Business_and_leisure Family

2/10

Poor

17 Dec 2025

Johnnie

My trip to this hotel was terrible. The first room I stayed in had roaches. I asked to be moved to another room, And at first the lady who I was speaking to seemed like she didn't want to move me, But when I told her that the room had roaches, she told me that I had to come to the front desk to be moved, but I was at work at the time. So I left on my lunch break to go to the hotel, so that I can switch my rooms. The second room that I went to appeared to be Okay ,Until I got off work and I realized that the shower did not work. So then I had to be moved again. The third room that I was moved to the light switches did not work properly in the bathroom, And in the suite area.
I want to know how do I go about getting a full refund?

2/10

Poor

15 Dec 2025

Pushpinder

Wifi not working

4/10

Poor

14 Dec 2025

Osman N

Xxx

2/10

Poor

13 Dec 2025

Jose

This hotel didn’t have breakfast to offer, the WiFi didn’t work in my room and also there was no airport shuttle, I stayed in Ramada Houston and they had everything, my stay was so much better there.

Leisure Family

10/10

Exceptional

13 Dec 2025

Junghee Philip

6/10

Pleasant

11 Dec 2025

Gina

Bugs/roach in the room

Business

4/10

Poor

11 Dec 2025

Jessica

The room was very outdated, staff didn’t look happy to be there, and it had an old smell.

6/10

Pleasant

11 Dec 2025

Maya

This place was a step above Motel 6. It’s old and rusty. There is adequate parking and is in close distance to the airport. The wait to check in was long, due to someone’s room being emptied (for the 2nd time.)

Leisure Partner

2/10

Poor

10 Dec 2025

Kapil

It is a very old hotel. HVAC in the room was making so much noise that we couldn't sleep all night. The bathroom floor was broken. All in all, it was a really bad stay and I would never stay again at this hotel.

Leisure Family

4/10

Poor

09 Dec 2025

faina

Dirty and smelly room

Partner

2/10

Poor

07 Dec 2025

Randy

Nothing worked in the room, missing lamp shade, tv remote etc. Changed rooms and there was no wifi. Was told not every room had wifi, staff didnt know what rooms had wifi. No mangement on site during the weekend, front desk didnt care. Stayed one 1 night of 21daydays. Dont waste your time or money

2/10

Poor

07 Dec 2025

VILMA

Room smell like chemicals or humidity. It was hard to breathe. I got room changed but second room was not much different. Had to leave window open to help with smell however it was impossible to sleep with all the noise from the freeway. The bathroom was not clean and there were cockroaches around. Nothing like the pictures on line. Disgusting

Business_and_leisure Family

10/10

Exceptional

05 Dec 2025

Rosanna

Nice place

Leisure