DoubleTree by Hilton LAX

DoubleTree by Hilton LAX - El Segundo

United States , Los Angeles - CA
El Segundo, 1985 East Grand Ave.
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100 reviews shown

2/10

Poor

11 May 2026

Frankely

0/10 – Absolutely NOT Recommended, Especially for Tourists

My experience at this hotel was extremely disappointing and honestly one of the worst customer service experiences I have ever had. It became very clear that this hotel and its staff only care about money and not about the well-being or concerns of their guests.

If you ever face an emergency and need to leave the hotel early, be prepared to lose all your money. They show absolutely no compassion or understanding regardless of the situation — even if it involves a family emergency or the death of a loved one. There is no flexibility, no empathy, and no human understanding at all.

The staff acts cold and robotic, as if guests are only numbers and sources of income. For a hotel associated with the Hilton brand, this level of treatment is unacceptable.

Tourists should also be very careful, especially if you do not speak English fluently. Even when they have employees who speak your language, they often prefer to ignore you and claim they cannot help, which makes the experience even more frustrating and disrespectful.

Overall, the hotel lacks professionalism, customer care, and basic human decency. I would never stay here again and I absolutely do NOT recommend this hotel to anyone, especially tourists visiting the area.

10/10

Exceptional

11 May 2026

Roy

It was amazing will be back

8/10

Excellent

10 May 2026

Charissa

There was a lady that was ignoring us at the counter for check out at like 5 in the morning. Only came out when the house keeper went it to get her

Partner

10/10

Exceptional

10 May 2026

Miguel

Room was fantastic. Quiet, clean, wonderful view. Will definitely be back.

Partner

2/10

Poor

10 May 2026

Tatianna

Partner

6/10

Pleasant

09 May 2026

Lizbeth

The hotel does its job! Room was falling apart curtains broken, heating unit as well & bathroom you can tell the decay but the price is expected

Self

6/10

Pleasant

09 May 2026

Peter

We waited at airport for over an hour and then took a taxi. Can i get a rebate?

In room: no shelves in bathroom. No hairdryer.

Partner

2/10

Poor

09 May 2026

Brianna

I tried called the hotel prior to our trip to arange the shuttle and I could not get in touch with the hotel. I called another Hilton line who also could not get in touch with them. When I finally arrived, I told them their phones were not working and they acted like it was no big deal. When entering the room, it smelled like mildew. There was not one outlet in the bathroom, no counter space, and the bathtub would not drain. There also was not a handle to the bathroom and it was \"fixed\" with rope.

Partner

8/10

Excellent

08 May 2026

Ulaiasi

Awesome

Self

10/10

Exceptional

07 May 2026

McKenna

Friendly staff and clean room

6/10

Pleasant

07 May 2026

ANNE

We felt the hotel was over priced for what it offered

6/10

Pleasant

06 May 2026

Pamela

Felt it was overpriced for what we got. Bed squicked when you set on it, very uncomfortable

Partner

8/10

Excellent

06 May 2026

Misana

When showering water spills out to the floor

10/10

Exceptional

05 May 2026

MEI

GREAT GREAT GREAT SERVICES, I can't express enough . What an excellent services, Staff was wonderful and beyond exceptional services, Love the stay there, thank you for the great services!!!!

Partner

2/10

Poor

05 May 2026

Carolina

Room tub was dirty, you guys have mold in you hall way smells very bad

Family_with_children

8/10

Excellent

05 May 2026

Charles

It's a decent hotel, it served my purpose, I could have gone without the mold in the tub but other than that it was an easy stay.

Self

8/10

Excellent

05 May 2026

Roderick

Breakfast buffet was $24.99, but I did not try it out. Parking $35/night. Overall, not too bad. Housekeeping cleaned room, but left bathroom floor sticky, meaning they need to change water out for better results. Reception staff were good. Store and restaurants in walking distance if you have no car or choose not to use rideshare.

Partner

10/10

Exceptional

04 May 2026

Tamara

The property was in a great location. Clean room with friendly staff. I would highly recommend this hotel.

Family

6/10

Pleasant

04 May 2026

Alex

Staff was friendly and helpful. Housekeeping was pretty the every other day service. That’s much improved system over guest requesting the day before for service and not receiving it.

Self

8/10

Excellent

04 May 2026

Linda

The hotel and staff were excellent, as one would expect at a Hilton. The only complaint is that a cup of coffee costs $5.

Friends

2/10

Poor

02 May 2026

Jessica

I booked a room here as they have a shuttle service from LAX and I have stayed here in the past. After an 11 hour flight from London I waited over an hour and 15 minutes for the shuttle and every time I called the hotel it was busy. I ended up taking a taxi at an additional £35 and when I got to the hotel, they said they were having issues with the phones. They apologised for not collecting me and when I went to take a shower, there was no hot water. Plus a few other issues

Self

4/10

Poor

02 May 2026

samantha

Property telephone was down. Reception acknowledged it but couldn’t bother to apologize. Luckily the airport shuttle came by since someone else had arranged it.
Bathroom door hardly closed. One of the towels has stains on it. Carpet has dirty stains all over.

Self

10/10

Exceptional

30 Apr 2026

Mary Lynn

Very quiet room, bed very comfortable, friendly & helpful staff, it was only a 1 night stay so we didn’t use the pool, gym, or restaurant, we both appreciated the great nights sleep.

Partner

8/10

Excellent

30 Apr 2026

Caroline

Great airport hotel and location great

Family_with_children

8/10

Excellent

29 Apr 2026

Wavey

Nice clean place, but I booked this hotel because it says it has an airport shuttle. What they failed to add to their site, is the airport shuttle doesn’t start until 6 am, which wasn’t good for us, our flight was at 5 am.

Partner

8/10

Excellent

29 Apr 2026

Evangelia

Good stay, clean, a little outdated in respect to the overall status (old carpet, furniture need updating, old bedding, etc)

Business

8/10

Excellent

29 Apr 2026

Diana

I had a great one-night stay here. The staff stood out right away—super friendly and welcoming at check-in, even offering us warm cookies, which was a nice touch. The room was clean, comfortable, and well-kept. Overall, a simple but really pleasant experience, and I’d definitely stay again.

Partner

8/10

Excellent

28 Apr 2026

Yesica

Its nice

Family_with_children

10/10

Exceptional

28 Apr 2026

Eve

Spacious and clean

Partner

10/10

Exceptional

28 Apr 2026

Alisha Ann

Had the best experience

10/10

Exceptional

28 Apr 2026

Lenin

Super clean

6/10

Pleasant

28 Apr 2026

Melelina

Stay was decent, staff is really good at getting requests done in a timely manner. Cleanliness was okay. If bringing your own vehicle, charge is $35/day.

Family_with_children

6/10

Pleasant

27 Apr 2026

Tiffany

Bed was super uncomfortable, small fridge in room didn’t work, elevators were janky. It was ok for a few nights. Water an extremely hot which as nice!

Self

6/10

Pleasant

27 Apr 2026

Marcos

room was clean only issue was bed sheets looked like they were not replaced feom previous stay sin e found hair on pillows.

Partner

10/10

Exceptional

27 Apr 2026

Mckaylen

I enjoyed the room overall. $35 for parking is crazy but besides that I was near food places so walking wasn’t a hassle

6/10

Pleasant

27 Apr 2026

Angela

The pillows were to flat. The bed was not comfortable. I booked a room with a bathtub and they gave me one with a shower. Hard to park when you have a big truck .

Partner

8/10

Excellent

26 Apr 2026

Regina Amor

Staff was friendly and room was clean. We didn't use any of the other amenities. Our only comment would be that the water pressure wasn't the best but on a plus side the water was always hot which was a great thing since we always got in late and the weather was cold. Then Mattel HQ was right next door so of course we had to visit and do some shopping! Great location for everything you'd need plus free parking

Partner

10/10

Exceptional

26 Apr 2026

Sean

Very comfortable room and breakfast was good.

Business Partner

4/10

Poor

26 Apr 2026

Dominique

Hotel bathroom was disgusting! The shower ewwwww. Like I could see actual grime in there. The property was just dated and needs refresh. All Hiltons are not created equal.

Partner

10/10

Exceptional

26 Apr 2026

jose

Excellent location,shuttle efficient and always on time

Family

10/10

Exceptional

26 Apr 2026

Chris

Nice restaurant on site and staff is great. It's time to update some trim in rooms and hallway. Elevators are slow, looks like they're working on that. I've machine wasn't in every floor.

Partner

10/10

Exceptional

25 Apr 2026

Destiny

The staff was friendly and assisted with all my questions. They made the check in and check out process easy.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Simone

Partner

10/10

Exceptional

25 Apr 2026

Lynaia

Our stay was great. We had a few issues, not with the room. The Manager Raz quickly dealt with everything. We left very happy.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Tijah

Great price and location. Room was ready early.

Self

6/10

Pleasant

23 Apr 2026

Shaquilla

It’s close to the airport . Old building and it shows but it’s served its purpose for a single night stay

Self

8/10

Excellent

22 Apr 2026

Fabrice

Good hotel but multiple times i had issue with cleaning crew leaving rags or not having cleaned the room properly. I had blood stains on bedsheets for instance. Really jeed to fix cleaning.

10/10

Exceptional

22 Apr 2026

Nawakkii

Great quick trip. Front desk staff phenomenal

Family

10/10

Exceptional

21 Apr 2026

Ann Pauline Sioting

Breakfast was awesome plus the all the hotel staff were very friendy and accommodating. We enjoyed our stay. Thank you for your awesome service.

Partner

10/10

Exceptional

21 Apr 2026

Ceasar

Wow

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Mariah

Stayed here during an overnight layover at LAX. It was fine. Pretty dated building but pretty clean. One pillowcase had some stains on both sides.

Partner

10/10

Exceptional

21 Apr 2026

chidiogo

Amazing

Partner

10/10

Exceptional

20 Apr 2026

Diana

Room was clean. Bed very comfortable. Convenient to have a bar/restaurant in the hotel

Self

8/10

Excellent

20 Apr 2026

Brandi

Great area and friendly staff. Toilet ran constantly and no air conditioning in room. I would stay again because I feel this was just an oversight that could be fixed and price was good value.

Self

10/10

Exceptional

19 Apr 2026

Tamara

Very comfortable and relaxing property, it was smooth stay, the staff was very excellent and respectful

Self

8/10

Excellent

19 Apr 2026

Carole

Room was clean.

Self

6/10

Pleasant

19 Apr 2026

Khawn

The staff was excellent, the building needs maintenance but all in all would stay again! Hilton give them an extra maintenance man so they can get things fixed!

Friends

10/10

Exceptional

18 Apr 2026

Shanda

The rooms are not the best, elevator took forever!

Family_with_children

10/10

Exceptional

18 Apr 2026

Alyson

We loved our stay! The staff were awesome, pool and fitness center were a great addition! Very accessible to food and the beach :)

Family_with_children

10/10

Exceptional

18 Apr 2026

Andrea

The Staff is really nice and the hotel was so clean and comfortable.

Friends

10/10

Exceptional

17 Apr 2026

Aapril

Quiet even though it’s right by the airport. The bar area is lively and breakfast was delicious

Business Self

8/10

Excellent

16 Apr 2026

Whitney

Great location, nice bed

10/10

Exceptional

16 Apr 2026

MARLYS

The breakfast was $25 per person. In our area, all the hotels offer free breakfast.
Internet was free for only 8 hours.

Partner

6/10

Pleasant

15 Apr 2026

Grace

The staff were nice but the we were so disappointed with our room, no curtains, no water stopper in the sink, broken light, we wanted to leave but the manager was so kind and helpful and gave us a better room, but I will not stay there again

Family

6/10

Pleasant

14 Apr 2026

Jaime

Older property. Over priced breakfast.

10/10

Exceptional

14 Apr 2026

Leeza

Staff was friendly and provided a positive check in experience. The room was a good size and had a comfortable bed.

Self

2/10

Poor

14 Apr 2026

Herbert

Missing a few key items

10/10

Exceptional

13 Apr 2026

Whitney

All good, no complaints

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jerilee Mae

It was a good one night stay - we arrived very late so went to bed right away then we had breakfast in the morning. The breakfast was just OK, nothing remarkable. The communication about the shuttle was not very clear, we were first timers arriving at LAX so we don't know our way. Called their reception a few times upon arriving but their instructions where to find the shuttle were not very concise.

Family_with_children

10/10

Exceptional

12 Apr 2026

Barbara

Very comfortable accommodations. Excellent staff and service.

6/10

Pleasant

12 Apr 2026

Erika

The elevator was not functioning correctly, the walk-in shower did not hold in the water in the area of the shower, and the windows and windows curtains were broken and ripped.

Partner

2/10

Poor

12 Apr 2026

Ribbon

The front desk staff was rude and not helpful at all. This is the only DT I’d ever been too that was stingy with cookies. Must be a California things. They have no roll aways, parking sucks, and lastly I was put in a room next to a room that was having carpet installed. 5 am! At 5 am carpet is being kicked into the wall right where my bed was! Ridiculous! I was offered no explanation or compensation or response when I chatted with the front desk. They do NOT clean rooms daily, even if you request it. They brought sheets to the room for me to change my bed linen myself. THE WORST!

Partner

10/10

Exceptional

12 Apr 2026

David

Good stay

Partner

10/10

Exceptional

11 Apr 2026

Melissa

8/10

Excellent

11 Apr 2026

Javier

Friendly staff, clean room.

Partner

6/10

Pleasant

11 Apr 2026

JENNIFER

Convenient location to LAX (about a 10 min drive without traffic). Shuttle was expensive though - cheaper to ride share. Hotel is ok - wouldn’t stay again. Parking was very limited when we checked in and had to park across street as hotel lot was full. Hotel looking a bit worn and and in need of a refresh. Room was very, very loud all night (I have no idea what the noise was but it sounded like a diesel engine idling). Bathroom door would not open or close properly. Shower took a very long time to warm up and water pressure was problematic in sink, toilet and shower. Room was a decent size and beds were fairly comfortable.

Family_with_children

10/10

Exceptional

11 Apr 2026

Jie

Nice stores around

10/10

Exceptional

11 Apr 2026

Rod

Solid hotel, great rooms, middle budget for rest.

Partner

6/10

Pleasant

11 Apr 2026

Kevin

This hotel does not have reliable airport shuttle, we were stuck at the airport and has to eventually get a cab

Family_with_children

10/10

Exceptional

10 Apr 2026

David

I had the $25 breakfast buffet every morning and it was as good as you can get most anywhere.

Self

10/10

Exceptional

10 Apr 2026

Nancy

I only stayed overnight waiting for my flight the next morning. Airport shuttle was ready and fast.

Self

6/10

Pleasant

09 Apr 2026

Abhishek

They are charging for self parking. That’s ridiculous.

Friends

8/10

Excellent

09 Apr 2026

Susan

Comfy bed !!

Friends_and_family Family

4/10

Poor

09 Apr 2026

Diana

Staff was supper friendly and very welcoming. Expected a newer type of building for the costs. Wasnt bad but maybe had high expectations for the pay. One thing I did notice that while brushing my teeth and having the water run into the drain the smell was horrible.

10/10

Exceptional

09 Apr 2026

Jaylana

The airport shuttle is convenient and the room was clean. The elevator looks a bit run down, but overall this place was great to stay near the airport for an early morning flight. Great service overall. Thank you.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Michele

I just needed a coffee maker in my room, but that would have been my only request. Room 326

Self

6/10

Pleasant

08 Apr 2026

Edouard

La chambre et la salle de bain étaient propres et confortables .
Notre gros point négatif a été la navette pour revenir de l’aéroport. Elle n’est jamais venue, on a appelé l’hôtel, le chauffeur devait nous appeler , il ne l’a jamais fait!
Résultat on a pris un taxi. !!!! Et quand je leur ai dit à l’accueil cela ne les a pas vraiment ennuyé!

Friends_and_family Family

2/10

Poor

08 Apr 2026

lacey

Property has declined drastically since a few years ago when we stayed. Rooms were dirty, bed sheets had holes in them, fitted sheets were coming off. Only 2 pillows on each bed that were the size of a throw pillow. When we got off elevator there were towels just left on floor. Only good thing this place had was friendly staff.

Family_with_children

6/10

Pleasant

07 Apr 2026

Ana

staff was friendly at check in buy i almost stepped in poop at the main entrance . Our room was really dingy- we had to put a towel down for n the shower because it looked gross. The bar and restaurant area looked nice but i never used it. If you need extra towels make sure you call the night before because we waited a hour for out towel in the morning witch made up late to my daughters college tour.

Family_with_children

8/10

Excellent

07 Apr 2026

Lisett

Amazing staff and prompt with requests

8/10

Excellent

07 Apr 2026

Jasmine Aracely

For the price I paid I expected more.

Family_with_children

10/10

Exceptional

07 Apr 2026

Valerie

Prompt, clean, professional service, cookies

Self

10/10

Exceptional

07 Apr 2026

Shannon

I recommend!!

10/10

Exceptional

07 Apr 2026

Bridget

Great spot for overnight stay

Partner

10/10

Exceptional

06 Apr 2026

Andrew

Very nice hotel staff was very friendly. We did have an issue with the toilet overflowing. They gave usanother room and compromise. I will stay again.

Partner

6/10

Pleasant

06 Apr 2026

Jacob

Property is in a quiet, interesting area and is nice and clean. However the day to day experience was frustrating. When we received our room the tolietries were already depleted and this was never corrected despite two visits from housekeeping. Shampoo was not provided despite being specifically asked for, bare minimum for toliet paper was provided, packaging for these tolietries were were left around the room and the ice bucket was left with old water with strange particles growing in it so we did not use it. Also the first two nights of our stay the room did not have hot water. Overall we didn't spend much time in the room during our trip but it did introduce some annoying challenges when we just wanted to clean up and relax.

Partner

8/10

Excellent

06 Apr 2026

katie

It worked for the night

8/10

Excellent

06 Apr 2026

carmen

The property appeared to be very clean. The staff was great. The only concern I had is the tub was dirty. They said they were having housekeeping come up. They never came so I cleaned the tub myself. There was paint peeling around the door of the bathroom in the bathroom door was jammed cannot close it all the way slide it all the way close just halfway and the water was cold in my room and my daughter‘s room I booked two rooms so it wasn’t just my room that had cold water.

Family

8/10

Excellent

05 Apr 2026

Viviane

Only the bathroom and the towels smell very strongly of bleach. I have allergies, so my eyes burned a lot.

Self

10/10

Exceptional

05 Apr 2026

James Sedell

Nice hotel great location! shuttle’s are available book in advance they let you know in email also once your booking is confirmed. Staff was great and of course the cookies was good.

Partner