Name: DoubleTree by Hilton LAX - El Segundo
Address: 1985 East Grand Ave., El Segundo, 90245, US

8/10

Excellent

23 Jul 2026

Amelia

It was ok for the price. Looked safe and decent and parking was easy but a bit expensive.

10/10

Exceptional

22 Jul 2026

Jesus

El lugar muy recomendado ! Volvería a hospedarme en el futuro sin duda

8/10

Excellent

22 Jul 2026

Tiffany

The staff was very nice. The room had a bit of a mildew smell, but the bed was super comfortable.

10/10

Exceptional

22 Jul 2026

Kenneth

Awesome place! Very clean! Will definitely come back

2/10

Poor

22 Jul 2026

Lilia

The room’s curtain was very nasty . It appeared someone dirty the bottom end of the curtain with chocolate ice cream . I closed the bathroom sliding door to use the bathroom. When done , I had to fight to open the door . On top of the door , there was peeled paint and wood which made it very difficult to slide the door. No cold water in the shower . I took an extreme hot shower . When flushing the toilet, the water was very slow . The carpet was dirty and smelly . Overall , the stay there was horrible!

8/10

Excellent

21 Jul 2026

Patricia

The Elevators were under construction so that was a very slow. The staff was very accommodating. The Hotel is clean but needs updating. Ice machine on 7th floor .

Partner

6/10

Pleasant

21 Jul 2026

Rosy

The room smelled funny and the ac unit was so loud. The shower was dripping constantly. Didn’t seem super clean.

Self

10/10

Exceptional

21 Jul 2026

Wendy

The staff was very nice and helpful. Room was clean and smell good. Daughter loved the pool,

10/10

Exceptional

21 Jul 2026

Kristy

.

10/10

Exceptional

21 Jul 2026

Ebony

Friendly staff

4/10

Poor

21 Jul 2026

Lydia

This is the 2nd time I stayed at this location, front desk is helpful. walk to the elevator and the up and down buttons are literally hanging out of the wall(hazardous) a kid or even and elderly person can easily hurt themselves if it gets crowded in that area. The pool had cigarettes buds around it, as we were e.joying the pool we noticed something that looked like vomit but it ended up being a bag however there waa still yellow gunk in the corner of the pool, so we decided to get out. I had one set of towels, but with guest reservations of 2, the bathroom was pretty dated, a lot of paint over cover up, the shower faucet broke and fell on my husband's foot, maintenance came to fix it but was quite hard to turn and I didnt want to risk breaking it, they were all booked so couldnt give us another shower. Breakfast was uncomfortable, the staff had seen us a number of times, but my husband was the only asked about his breakfast voucher, no one else was asked around him, not sure because of his tattoos but that ruined the urge to have breakfast. That will be my last time at the doubletree in El segundo.

Partner

6/10

Pleasant

20 Jul 2026

Fitzgeralf

First they gave me a dirty room but they did accommodate me by giving me another room. But that room, the shower was leaking onto the floor.

Partner

6/10

Pleasant

20 Jul 2026

Angel

Breakfast was a charge of $25 dollars and not worth the price point. Low flow toilets made it hard to do number 2. First night in room I found dirty towels that should have been thrown away. But the cookies made it all worth it at the end. That was sarcasm.

Partner

2/10

Poor

20 Jul 2026

Shavonne

My hotel experience was horrible and extremely disappointing. When I arrived, the first room I was given had ants. I reported the issue and was moved to a second room, only to discover what appeared to be blood on the bed covers.

This was completely unacceptable and unsanitary. I then had to be moved yet again to a third room. Having to change rooms three times because of cleanliness and sanitation issues made my stay extremely frustrating and uncomfortable. I expected a clean, safe, and properly maintained room, and unfortunately, that was not the experience I received.

8/10

Excellent

20 Jul 2026

Levant

Ok hotel in good location near airport but cheaper than on airport

Family

10/10

Exceptional

20 Jul 2026

steve

Really nice hotel for a night before a flight or like me having a flight cancelled

Self

8/10

Excellent

20 Jul 2026

Keith

Better second time around for a flight out of LAX. AC worked this time. Room clean. One in shower realized the soap dispenser empty 😭. Restaurant very limited for dinner. Breakfast buffet excellent and great price.

Partner

6/10

Pleasant

20 Jul 2026

Donterious

The front desk staff was helpful as possible but I never had my room cleaned not once in a 3 night stay. They informed me that the cleaners came every other day but they never came at all. Small thing but they did forget to give you the cookies in when checking in as they aren’t in the rooms any more

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Mark

Poor management

Partner

10/10

Exceptional

19 Jul 2026

Angela

I liked the customer service reps when I checked in. They were very helpful and hospitable.

Self

6/10

Pleasant

19 Jul 2026

Genell

The rooms were okay. I couldn’t use my Fire TV Stick and was locked out of my room due to the key not working.

Family_with_children

6/10

Pleasant

18 Jul 2026

Arianna

Check in was quick and easy. Staff was friendly both at check in and at the bar. Bed was okay, sheets/blankets felt a bit dirty, room had a funky odor, bathroom sink had standing water, and shower had a tiny leak. Staff sprayed down the room and found us a remote, so they were on it.
Overall the room got the job done for the night. Free shuttle to airport, let them know at check-in. Outdoor spaces we nice and fresh, nice lighting. Drinks at the bar were good.

8/10

Excellent

18 Jul 2026

Muthukumar

Great ambience and friendly staff.

Self

6/10

Pleasant

18 Jul 2026

Doris

I'm really pleased that there is a restaurant in the hotel. The staff is extremely helpful and professional. My favorite feature is the warm cookies at check-in. However, I was disappointed to find that the towels were dirty again. We only stayed for one night, and it was very off-putting that the towels had not been cleaned thoroughly.

Family

8/10

Excellent

17 Jul 2026

Shannon

The staff were amazing at this site! The rooms were nice, however, our bathroom door was a pocket door that did not slide properly which meant that it didn’t fully closed. Also, the carpeting on the floors were quite dated and damaged due to age, especially in the hallways.

Partner

2/10

Poor

16 Jul 2026

Todd

I went on a fishing trip in san diego I ended up flying out of l a x which this hotel was my last stop I asked the manager jilliana to freeze my fish and their freezer and she agreed she would do that, and she made sure that the staff knew it was mine. I picked up my fish this morning and it was all thawed out. Damaged hamachi that was properly vacuum sealed etc... fish spoiled by the time I returned back home in Hawaii

Family_with_children

10/10

Exceptional

16 Jul 2026

Whitney

Awesome property

6/10

Pleasant

16 Jul 2026

Daniel

Enjoyed my stay, loved that the staff helped me switch rooms with a standing shower instead! But why are the toilets so low, I did not enjoy using them, felt uncomfortable. other than that good stay

8/10

Excellent

16 Jul 2026

ALPHONS

Location was great for an overnight stop. Rooms were clean and nice and staff was very helpful.

Family

2/10

Poor

15 Jul 2026

Dionne

My first room smelled like dog urine and the shower was disgusting. Went to use the microwave and it was dirty. There was mold around the shower floor. Not what I expected from a Hilton property for the cost of money spent. Most likely will not stay or recommend this property to anyone.

Family_with_children

10/10

Exceptional

15 Jul 2026

weicheng

staff was nicr

2/10

Poor

14 Jul 2026

Candace

Avpod at all costs- This was one of the worst hotels I have stayed in and I travel regularly throughout the US, Europe and Middle East. The hotel was disgusting, the carpets were worn, black with dirt and made your feet feel grimy without shoes. The elevators had buttons held on with cardboard and duct tape. There were also drunk people everywhere and someone even made a racist comment. There was white out in thr bathroom for hot/cold on the shower, the aircon/heating only worked for a fee hrs in the middle of the night. The staff were apathetic and I feel bad, they must get yelled at everyday. We say multiple groups checking-in and it seems like that is their core business. We also saw multiple people trying to get refunds and leave. We only stayed 1 night before cancelling and moving to a nearby hotel which was the same price but much nicer. Currently waiting for our refund.

Partner

10/10

Exceptional

14 Jul 2026

Chinh

Good serice and good staff

8/10

Excellent

14 Jul 2026

Tyler

Clean room, friendly staff. Near the airport.

Partner

4/10

Poor

14 Jul 2026

Melinda

They said the shuttle bus operates 24 hours, but when we called, we were told that the last run is at 11 PM and the first run is at 6 AM. We have an early flight the following day, and they cannot accommodate us. What happened to the “24-hour shuttle bus” service that was advertised?

Friends_and_family Family

4/10

Poor

14 Jul 2026

Emily

Not sure why this was given four stars. Many aspects of it were upgraded, but still plenty of grunge everywhere. The worst part was the plumbing situation. The first room I was given smelled like sewage when I first walked in then they came and cleaned the toilet and it still smelled. I figured out the smell was coming from the sink, which had no closer in it so it was just it hole going down to a pipe that reeked like decomposing hair. If you know this smell, you know. They changed rooms for me, but plumbing still sus. Although the staff was friendly, I definitely won’t be staying there again! it was just gross.

10/10

Exceptional

13 Jul 2026

Sandro

My second time staying here recommended 100%. The staff is super friendly and helpful.

Friends

8/10

Excellent

13 Jul 2026

tawana

Samantha the Front Desk Clerk was awesome.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Jessica

The property was nice the staff was very nice the breakfast was great and convenient but here’s the problem I paid an extra $100 to check out late which was fine with me I requested a shuttle service which is free and provided by the doubletree Hilton the shuttle driver was on time and seemed nice but when we arrived at the lax airport he dropped me off in front of the wrong airlines. I pointed to the correct airline and it was some ways down he refused to drop me off. He made me get out of the shuttle and I put my tip back in my pocket and walked all the way down with heavy bags on my shoulder he then got back in the shuttle and drove pass the correct airline which was frontier he was rude and I was in shock at his behavior. I am
Currently on the phone to file a complaint it was a horrible experience. On the way over the shuttle ride was great it was about a ten minute ride and I tipped a $20. I feel guest should be treated with respect and this was horrible.

Self

6/10

Pleasant

13 Jul 2026

Margaret

The shuttle service from the airport was a complete disaster. We were informed via email that unlike other hotel properties who send shuttle vehicles regularly around the airport that we had to call to request the service which we did and were told it would be a 30 minute wait. It WAS rush hour in L.A. so we were not surprised at that. However after over 30 minutes of waiting we saw the shuttle drive by our requested pick up airline terminal/shuttle pick-up point in the lane farthest from \"pick-up\" without even slowing down. We called the hotel and they said \"there are two\". We receive a call from what we assumed was the second shuttle and then a completely different shuttle bus (different hotels) stopped called our name and said OUR shuttle driver \"took a break\" and he was taking us!! All in all it took about an hour after calling at curbside to arrive at the hotel.

Partner

8/10

Excellent

13 Jul 2026

Omar

It was clean,staff was helpful,no complaints.

Self

6/10

Pleasant

13 Jul 2026

kelly

Unfortunately the Bathroom shower was stained with dirt. But staff was super kind.

Partner

10/10

Exceptional

13 Jul 2026

Elizabeth

Great rooms and very friendly staff. I enjoyed my stay here and would come again on my next trip!

4/10

Poor

12 Jul 2026

JAMIE

The bed within the hotel room was extremely low. Refrigerator was not cool enough to keep food at a safe temperature. Elevator button panel was out of position. Only a two elevators were working. No SMART TV in room. Direct TV only.

6/10

Pleasant

11 Jul 2026

Loren

Make sure you read the EVERYTHING & fine print. When we check in there was no mention of parking fees when he asked if we have a car. After checking out I notice I didn’t receive my entire deposit back; $35 was for ‘covered parking’ which we only used the uncovered area. A notice or reminder of that fee would have been nice to know. Kinda killed our experience.

Partner

10/10

Exceptional

10 Jul 2026

Kiran

Refrigerator was not working and shaded were not working

Family_with_children

8/10

Excellent

10 Jul 2026

Lakeisha

Other than the missing remote to the tv, the room was fantastic.

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

Travis

Fine for a hotel but not the cleanest. I had dirty bed sheets, dirty towels, my shower door leaked when taking a shower so I had to build a towel wall so the floor wouldn’t flood. For the price, I would have hoped for better.. Also, did not know it was pet friendly.. Staff was friendly and helpful.

Self

6/10

Pleasant

10 Jul 2026

Robert

Good hotel. Decent location. Breakfast was good but very inconsistent from day to day. The gum and pool were ok. Nice place and good location.

Self

6/10

Pleasant

09 Jul 2026

Yoshimi

I could not find the dryer and called to the front desk. She told me to bring it to am right away but it was not coming for 30 minutes.
I finally went to the front desk while my hair was wet and got it from another staff.

I called twice but she didn’t feel that was emergency.

Self

8/10

Excellent

09 Jul 2026

Lakena

Good

Family_with_children

8/10

Excellent

08 Jul 2026

Carlos

Close to the Forum for concerts.

Family

10/10

Exceptional

08 Jul 2026

Aurelius

Great experience

Family_with_children

10/10

Exceptional

07 Jul 2026

Tina Louise

My room was very clean

Self

4/10

Poor

07 Jul 2026

Simranjeet

The room weren’t aired out so they smelled and the carpet felt sticky. But the staff was real helpful ^^

Friends

8/10

Excellent

07 Jul 2026

Celeste

Not bad for a one night stay! You do have to pay for parking. Room was clean for the most part. Shower floor was a little dirty like it was in need of a proper scrub. Elevators were a bit slow and fridge in the room didn't get that cold even at max.

Family

8/10

Excellent

07 Jul 2026

Gabrielle

Overall, I'd rate my stay around a 7.5 or 8 out of 10. The location is very convenient for the airport, and the free shuttle is a nice perk. Just be aware that you need to call the hotel to request the shuttle. It took about 30 minutes for the shuttle to pick me up and another 30 minutes to get back to the hotel, so the overall process took about an hour, which is longer than I had experienced at other nearby airport hotels.

The staff was friendly and helpful throughout my stay. When I checked into my first room, it was missing a TV, a desk chair, and a phone. Since I needed to work, they moved me to another room, which I appreciated.

The second room was much better overall. The bed was very comfortable, the room was clean, and I had a good night's sleep. I did notice that the phone wasn't working and the bathroom didn't close, but neither issue affected my stay very much.

This is an older hotel, so don't expect a newly renovated property with brand new furniture and finishes. That said, I found it clean, comfortable, and perfectly fine for a one night stay. The breakfast buffet was delicious, and overall I had a good experience. Personally, I'd probably choose another nearby hotel next time, but if you're looking for a convenient place to stay near the airport, this hotel gets the job done.

Self

10/10

Exceptional

07 Jul 2026

Joshua

Kudos to Samantha and the manager who she spoke to last night. My funds were essentially tapped and they figured out a way for me to stay .

Self

6/10

Pleasant

06 Jul 2026

Mae Jean

there was stain in the bedsheet, the sink/shower drainage smell so bad you can smell the drain each time you use it.

Partner

10/10

Exceptional

06 Jul 2026

Joebert

great place and convenient location to LAX.

Self

10/10

Exceptional

06 Jul 2026

Morgan

Our stay was great. Clean rooms. Friendly staff. Only thing I did not like was the fact they only clean the rooms every other day. Bed made and fresh towels at a minimum would be nice.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Raven

An okay stay. Phones did not work in room. Housekeeping only came in every 2nd day. Had to contact housekeeping or maintenance by going all the way down to the lobby.

Family_with_children

2/10

Poor

05 Jul 2026

Nichole

The staff was pretty nice and helpful but the hotel was a not so nice. The elevator button and wires were out of the wall. In the bar there was water dripping from the light fixture and our room wasn't clean

Family_with_children

10/10

Exceptional

04 Jul 2026

Maya

Incredibly helpful staff and super kind! Room was very clean with good amenities!

Self

10/10

Exceptional

04 Jul 2026

Lahong

Staff

Self

10/10

Exceptional

03 Jul 2026

Theodore

.

Family

6/10

Pleasant

03 Jul 2026

Alejandro

With such an expensive room rate for the World Cup, Amazon that they did not clean the room, provided fresh towels ok coffee. The reception staff never told us of this policy.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

robert

great location with airport shuttle a 10 min walk tometro stop…room was quiet bed comfy..staff helpful
i managed to get sick upon arrival and this hotel made it manageable and very easy to get better

4/10

Poor

03 Jul 2026

natalie

Negatives: No bath towels providrd,shampoo dispenser was empty,hot water in shower was irraticcarpet was stained and dirty.
Positive: Staff was friendly and helpful and bed was very comfortable and shuttle service was good.

Self

10/10

Exceptional

02 Jul 2026

Gaudencio

La atención del staff muy amables ,Limpio , cerca del aeropuerto LAX , Exelente.

Self

10/10

Exceptional

01 Jul 2026

Luttfi

Very nice and clean, recommend !

4/10

Poor

01 Jul 2026

Jennifer

I stayed here for one night due to unexpected flight delays. While my stay was brief, there were definitely some positives.

The shuttle driver was incredibly kind, helpful, and welcoming, especially considering how late I arrived. The front desk staff was also excellent. I had accidentally been assigned the wrong room, but they quickly brought me new keys and even helped me relocate, which I really appreciated after a long day of travel.

Unfortunately, the room itself was disappointing. I specifically booked a room with a bathtub, and once I was in the correct room, I found that the air conditioning never cooled the room, despite running all night. The window shades also wouldn’t close completely, allowing light into the room and making it difficult to sleep. On top of that, the pillows were very uncomfortable.

The staff made a great impression with their customer service, but the room conditions could definitely use some attention.

Self

10/10

Exceptional

01 Jul 2026

Hitesh

Excellent stay for 2 nights with family . Very clean and staff is amazing!!

6/10

Pleasant

01 Jul 2026

Douglas

Close to airport, beaches, some grocery and fast foods. Free airport shuttle. Room was clean, but at the time of visit some disrepair in fixtures and

10/10

Exceptional

01 Jul 2026

Elizabeth

Nice clean place just spent the night during a long layover

Family_with_children

8/10

Excellent

29 Jun 2026

John

Nice location close to airport

Partner

10/10

Exceptional

29 Jun 2026

Jing

Clean room. Shuttle bus was late in the morning which cause me order an Uber to the airport.

8/10

Excellent

29 Jun 2026

Guadalupe

Good

2/10

Poor

28 Jun 2026

Edgar

Not what i expected sense been a double tree by hilton all other hotels by double tree by hilton i have stay are always clean.

Partner

10/10

Exceptional

27 Jun 2026

Annalyse

Staff was responsive, helpful and property was nice

Friends

10/10

Exceptional

27 Jun 2026

Miguel

Fantastic as usual. Will definitely be back

Partner

10/10

Exceptional

25 Jun 2026

brandy

The property was nice but the parking was a bit much, and they are doing renovations

Partner

10/10

Exceptional

23 Jun 2026

Gemel

Only there over night clean room

4/10

Poor

23 Jun 2026

Ramona

The bathroom floor was sticky and looked like residual matter was left in the toilet. The property is run down for a Double Tree. Their breakfast for $25 was awful and didn’t have enough fruit and there was a sign by the coffee that said $3, and had an area roped off with yellow and black tape. I will not be back.

Family

6/10

Pleasant

23 Jun 2026

Mary

I didn’t like that the airport shuttle service was not 24 hours

Family

8/10

Excellent

23 Jun 2026

Quinn

We had a good experience here. I put good because we were not there long enough otherwise I would have given it 5 stars. The room was very clean, staff friendly and helpful. We will visit again.

Partner

10/10

Exceptional

22 Jun 2026

jauntramont

Hotel was very clean, rooms were great and comfortable, and staff was very accommodating

Self

10/10

Exceptional

22 Jun 2026

Alvaro Silva

Good location

8/10

Excellent

22 Jun 2026

Angelica

Staff was friendly and the check-in was really quick. They were fixing the elevators.

Family_with_children

6/10

Pleasant

22 Jun 2026

Pharris

The stay was good. However throughout my 3 nights there I didn’t get any new towels and no touch ups to the room

Self

10/10

Exceptional

22 Jun 2026

Marcos

Everything was well maintained and staff was friendly

Family

10/10

Exceptional

21 Jun 2026

Kennedy

The staff was so friendly and the room was a great size. I do think the amenities were a bit more dated than pictured but overall staff made this a great experience

Friends

10/10

Exceptional

21 Jun 2026

Lok

Great

6/10

Pleasant

21 Jun 2026

Winston

I mean you get what you pay for my shower was leaking room had no microwave the ac had a funny smell and we had no bathing soap so yea that’s that and the breakfast was bad very bad too

Partner

10/10

Exceptional

21 Jun 2026

Shivani

Clean. Friendly and close the airport.

10/10

Exceptional

20 Jun 2026

Victoria

Wonderful staff! Great location

Family

8/10

Excellent

20 Jun 2026

Dennis

Just a convenient place to the airport. Baggage carts were few, rooms were nice, elevators were slow since only one seemed to be working.

Family_with_children

6/10

Pleasant

20 Jun 2026

Mariana

The hotel is very ran down, carpets stained. Not sure why people give this hotel such a high railing.

Self

6/10

Pleasant

20 Jun 2026

Andrea

The nearby parking was full & there was no wheelchair to get my elderly mom to her room which most hotels have offered us. The staff is very nice & helped get us ice for our swollen knee & toe since the ice machine was a long hallway & 5 floors above ours. The tv didn’t work when we got there, which they fixed quickly. The bags in the garbage cans were not installed, so I did that. The curtains were pretty snagged up. And there was a lot of rust staining around the bathtub faucet . Other than that the room was clean, and the beds were very comfortable.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Kandenitta

Arrived early but never received a call once room was ready so checked in late.

Family