Name: Holiday Inn Los Angeles - Lax Airport By IHG
Address: 9901 S La Cienega Boulevard, Los Angeles, 90045, US

10/10

Exceptional

30 Jul 2026

Octavio

Excellent property & staff

10/10

Exceptional

30 Jul 2026

April

Hotel was very easy to find and access parking, room was clean and not noisy at all being so close to the airport. Staff was very friendly and efficient and leaving at 3:30 in the morning was great, headed straight to the airport.

10/10

Exceptional

30 Jul 2026

Gilberto

overall the Hotel was great, but in my opinion parking should be part of the staying hospitality, paying almost 100 bucks for two nights was a little too much for my pocket.

8/10

Excellent

29 Jul 2026

Michelle

The hotel was close to the airport. The shuttle was great. The window in our room was very dirty. It was hard to get a good look at the view.

10/10

Exceptional

29 Jul 2026

Sean

Great bed

10/10

Exceptional

29 Jul 2026

Mohmad Saleem

Excellent and clean hotel.. very close to Airport with ample parking ($40)/night. very comfortable beds, clean shower. Only con was window glass needs cleaning from outside.. Overall very good.

10/10

Exceptional

29 Jul 2026

Cynthia

east check in and out

10/10

Exceptional

28 Jul 2026

Jorge Santibañez

Great

4/10

Poor

28 Jul 2026

Christina

……..

8/10

Excellent

28 Jul 2026

Bobby

I had a great stay. However, unlike the smaller Holiday Inn Express's Breakfast must be bought, and there is a significant fee for parking. There's no microwave, but they did have a refrigerator.

10/10

Exceptional

27 Jul 2026

Sheila

We had a good stay

4/10

Poor

27 Jul 2026

Vikram

No microwave in room.
Parking charges are 50$ per day including tax for a vechile.
Breakfast is not free.
All the above are available in holiday inn express hotel which is 2 miles away from this hotel.

8/10

Excellent

27 Jul 2026

Madeline

The property was clean. The staff was professional, but what I didn’t like they did not have free breakfast for the price that they charged.

2/10

Poor

26 Jul 2026

Abid

All poor people around the hotle

10/10

Exceptional

26 Jul 2026

Fernando

Todo muy bien

4/10

Poor

26 Jul 2026

carmelita

Property needs serious cleaning inside & outside! Bad smell of mildew inside the room & outside around the premises!

The friendly staff made it bearable!

2/10

Poor

26 Jul 2026

Mike

Hidden fee and no soap and shower soap room not clean

2/10

Poor

25 Jul 2026

Karimeh

The lady on the desk when I arrived on Wednesday who checked me in was very rude!

8/10

Excellent

25 Jul 2026

KAO

The bad part is the charge for parking

10/10

Exceptional

25 Jul 2026

Alycia

Friendly staff, clean facility. The building is a little out dated. I liked the free airport shuttle.

8/10

Excellent

25 Jul 2026

Linda

The staff were excellent and the food was great. However, the hotel needs some sprucing up, such as, for example, new, clean carpeting, to make the hotel more inviting.

6/10

Pleasant

25 Jul 2026

Ahuva

Very old place
The staff not nice
Not good filling

4/10

Poor

24 Jul 2026

Daniel

Cockroaches everywhere you turn, even in your room! They never had clean towels at the pool. Kids were allowed to be loud at all hrs of the night, with zero parent supervision, an on floors they weren’t even staying on! The only thing that was awesome, was the shuttle!

10/10

Exceptional

23 Jul 2026

Margarita

I have stayed at this hotel many times before. What I really love is their bed - so comfortable with cozy pillows and blankets. On such a bed one is ready to sleep 24 hours a day!

10/10

Exceptional

23 Jul 2026

yvonne

It was a great stay although it was a total of 2 nights ! So convenient and friendly staff made us feel welcomed flying in from hawaii! Thank u! Will be back there if when in LA

6/10

Pleasant

22 Jul 2026

Rudy

No microwaves in the rooms. Parking lot overpriced.

8/10

Excellent

21 Jul 2026

Zaejon

Good breakfast

Family_with_children

8/10

Excellent

21 Jul 2026

Cole

The restaurant in the hotel served great food.

Friends

10/10

Exceptional

21 Jul 2026

Rick

Convenient, comfortable stay, with friendly staff.

Self

8/10

Excellent

21 Jul 2026

Melissa

Was good for the night

Partner

4/10

Poor

20 Jul 2026

Albeiro

El trato del Staff fue muy malo en especial el del Restaurante, así como ofrecen que vamos a poder disfrutar del mundial y del día del juego por el tercer lugar, el Bar y el Restaurante estaban cerrados.

Adicionalmente, las habitaciones no están limpias y ya requieren una renovación

No pienso volver a quedarme en este Hotel

Self

6/10

Pleasant

20 Jul 2026

Marixa

Building good but excellent staff

Friends_and_family Family

2/10

Poor

20 Jul 2026

Francisco

Place was disgusting. I saw cockroaches and the area is filthy and not safe.

Partner

2/10

Poor

20 Jul 2026

Jose

The shower was working right had to bird bath plus they even charge me for parking when I already got a room there

Partner

10/10

Exceptional

19 Jul 2026

Lisa

Property was fine-clean and comfortable. The restaurant downstairs was convenient and the food was good. My steak was cooked to perfection.

Self

8/10

Excellent

19 Jul 2026

Jeanne

Easy transport to and from the airport

Self

4/10

Poor

19 Jul 2026

Mark

1. Window shade does not block city lights at night, much less the morning sun.
2. Bathroom poorly designed: no counter around sink, no place to put toiletries; shower is continuous with bathroom floor, without barrier; shower curtain does not block water from flooding entire floor, despite floor drain -- obviously designer/builder was aware of this flaw; toilet has no lid.
3. Electric outlets at bedside do not work

Self

10/10

Exceptional

19 Jul 2026

Heidi

Property was great for pur overnight stay before fligjt to europe. Clean comfy beds, shuttle to airport and friendly staff

Family_with_children

10/10

Exceptional

18 Jul 2026

Millie

Great overnight stay for layover.

4/10

Poor

18 Jul 2026

soe

parking per night is almost $50, morning breakfast is almost $40.
very sketchy location.

Friends

8/10

Excellent

18 Jul 2026

Shejuti

The room keys they gave us initially were malfunctioning. However they replaced upon complaint; but we had issues like getting stuck in the elevator with the room keys not working for a short while.

Family_with_children

10/10

Exceptional

17 Jul 2026

Carmen

It was clean and comfortable! Shuttle to and from airport made everything easier!

Self

10/10

Exceptional

17 Jul 2026

Ruth E

Staff was delig

6/10

Pleasant

16 Jul 2026

Bryc

This hotel is rated at 8.2 I believe and it turned out to be more like 5.1. My room was big but it had a musky odor. The facility seemed in disrepair and the elevators need to be updated. They just look like they are 50 years old.

Self

10/10

Exceptional

16 Jul 2026

Michael

Nice

10/10

Exceptional

16 Jul 2026

ROBERT

Great stay, great staff and great location to airport and Sofi stadium.

Self

8/10

Excellent

14 Jul 2026

Tracey A.

The bed! Needs microwave in room and ice machine was too far away.

Partner

8/10

Excellent

14 Jul 2026

Stephanie

It was ok for an airport hotel

4/10

Poor

14 Jul 2026

Lisa

I very rarely leave bad reviews but we booked this hotel based on the good reviews and thought it would be helpful for others if we shared our experience. We are not super picky...this was just a place to stay before our early morning flight the next day so we were just looking for something clean and basic.

However, as soon as we walked onto our room, we noticed that it smelled a little off. Then when I took off my shoes, the carpet felt damp. Not wet, but just damp enough that it was very noticeable and we kept our shoes on until it was time to go to bed. My husband went to sit in the chair, then warned us not to because he noticed stains that he worried might be dried urine. We had originally planned to stay on our layover coming back as well but immediately cancelled that reservation.

Hopefully it was only an issue with the particular room we were staying in but based on our experience, we wouldn't stay here again.

6/10

Pleasant

14 Jul 2026

Devin

Eg

6/10

Pleasant

13 Jul 2026

Oswaldo

The best part of our stay was, without a doubt, the staff. Everyone was incredibly friendly, always available to help, and ready to answer any questions (I’d especially like to mention Jose).

However, the first impression upon arrival is that the building looks deteriorated, neglected, old, and poorly maintained. The lobby is the only area kept clean and updated. The hallways look deserted, abandoned, and the carpet gives them a very dirty appearance the carpet in the room was also very dirty.

With a deep cleaning, or better yet, replacing the carpets and updating the bathrooms and decor, I might consider staying here again. But this recent experience left us with no desire to return. It’s not worth it despite the proximity to the airport, next time, I’d rather just pay for an Uber and stay elsewhere.

I feel the nightly room rate is excessive for what they offer.

Partner

4/10

Poor

13 Jul 2026

jon

did not know they would charge $45 per night for parking

6/10

Pleasant

12 Jul 2026

Harvinder

Outside the building like the nicely paved road and green plants in front of the building from the Main Street would be more welcoming.

8/10

Excellent

12 Jul 2026

Mika E

Very convenient location. Nice stay.

Family

8/10

Excellent

11 Jul 2026

Crystal

The room was clean the bed was comfortable, and the shuttle to the airport was super helpful.

Partner

10/10

Exceptional

10 Jul 2026

Chris

Everything was great first time to California didn’t disappoint

Family_with_children

10/10

Exceptional

09 Jul 2026

Anna

Front desk was friendly and welcoming. Quick check in, room was clean and beds were comfortable.

Family

10/10

Exceptional

09 Jul 2026

Hasan

Everything was good and everyone did his job well so we was happy to be in the hotel

Family

10/10

Exceptional

08 Jul 2026

Adis

Great place to stay super friendly staff awesome beds super comfy. Only thing I didn’t like is they charge for parking $50 a day kind off crazy.

Partner

10/10

Exceptional

08 Jul 2026

yang

Room is big , breakfast staff is friendly

Self

6/10

Pleasant

08 Jul 2026

John

A very quiet night's stay fairly close to LAX. We slept very well in a comfortable bed without interruption. I'm glad we didn't park as it cost a fortune. Over $60 for a terrible breakfast for two - very limited, salty and cold - is something to be avoided in future. On the plus side all the staff were very cheerful and helpful

10/10

Exceptional

08 Jul 2026

Ismael

Very clean and very affordable

Family_with_children

10/10

Exceptional

07 Jul 2026

Daniel Keith Poe

Fine

Family

8/10

Excellent

06 Jul 2026

Eric

I would say an average room not amazing.
Clean. Be prepared to pay $45 per day for parking.

Self

10/10

Exceptional

06 Jul 2026

Mayra

Muy bien ubicado, todo limpio y tranquilo súper buena opción a para viajes rápidos

Self

10/10

Exceptional

05 Jul 2026

Kelly

The room was clean and perfect the hotel is everything you need

Self

10/10

Exceptional

05 Jul 2026

Angel

Que consigo precio cómodo

Partner

4/10

Poor

05 Jul 2026

Oscar

Parking is $45 a night. Terrible

Partner

10/10

Exceptional

05 Jul 2026

Elaine

Staff was excellent!

Partner

10/10

Exceptional

05 Jul 2026

Cherice

Husband and I stayed here overnight to ensure we made it on our cruise on time. Amazing staff! Clean rooms. Shuttle to and from the airport. Shuttle ran 24 hrs, so we had no worries on our arriving flights late arrival time or early check out to get us back to the airport on time for our Cruise Shuttle. We will definitely be staying here for our next cruise trip!

Partner

6/10

Pleasant

05 Jul 2026

HAK

Good stay for business trip

6/10

Pleasant

05 Jul 2026

Joseph

Didn’t tell me anything about an extra $100 holding fee when you got there, main staff could be friendlier but the kitchen crew were friendly and respectful, hotel was clean and beautiful!
Shuttle also needs better tracking we waited almost an hour at the airport

Family

10/10

Exceptional

04 Jul 2026

Angelina

Good service, the beds are very comfortable

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Shane

Room was good. Staff excellent and ready to assist if needed.

Self

8/10

Excellent

04 Jul 2026

Jean-Luc

Everything was great, staff very nice, including in the restaurant.
Breakfast is okay, so is the food (lunch, dinner) but both are overpriced and a 20% mandatory tip is applied to the total which I find a bit off putting.

Family

10/10

Exceptional

03 Jul 2026

Michael

Right by LAX, great staff, convenient, clean

6/10

Pleasant

03 Jul 2026

Allison

The staff was great, the room sufficed for our short (layover) stay, and the breakfast was fine. There appeared to be only one airport shuttle bus running which, with all of the traffic at LAX, was slow (we waited for over a half hour to be picked up while multiple shuttle buses for other hotels circled by) and led to crowding on the shuttle. We took a Lyft back to LAX to ensure that we could be able to make our morning flight out.

Family_with_children

4/10

Poor

02 Jul 2026

Jefferson Clinton

Bought the breakfast as an add on via Expedia, then it was not honored and had to buy breakfast anyways. Room is old, out of date, shower facet dripped all night. Not a terrible hotel but definitely overpriced. Would go somewhere next time.

Family_with_children

8/10

Excellent

02 Jul 2026

Sharon

The room and bathroom were immaculate. There was a frig. The parking was free for the first 30 minutes-just enoiugh time to put our luggage inside. Then as we tried to exit, 4 cars were stuck in line due to a faulty reader on the barrier arms. No one could get out. Drove to the front gate as security came out to hlep. The front gatae has the same problem. He had to go inside to get somethig to override the system. That made me late returning my rental plus I was charged $10 for being over 30 minutes!
FYI there is a McDonald's in front of the hotel

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Alexander

Clean rom, nice staff, great bar, restaurant

Friends

10/10

Exceptional

02 Jul 2026

Dan

It is excellent.

6/10

Pleasant

01 Jul 2026

Pamela

The room was clean and quiet. Bed and pillows were comfortable. I felt the area around the hotel was sketchy. I did not feel it was worth the exorbitant amount I paid for one night. I guess that’s the price for staying there during World Cup. Hardly seems fair.

Self

6/10

Pleasant

30 Jun 2026

Herbert

The mandatory, no option but to take it or leave it 20% tip on the restaurant bill makes this hotel a place I will not return to.Tipping is supposed to be a reward for exceptional service, not a subsidy for the employer.

Partner

8/10

Excellent

30 Jun 2026

Dagmar

We stayed at the hotel to catch a very early flight out of LAX. It was very convenient, with 24/7 shuttle service.

Partner

10/10

Exceptional

30 Jun 2026

Scott

We had a fantastic stay at the Holiday Inn - LAX Airport by IHG. The room was exceptionally quiet, clean, and well presented, making it the perfect place to relax before our flight. Its close proximity to LAX was incredibly convenient, the airport shuttle made getting to and from the terminal quick & easy.

Partner

8/10

Excellent

30 Jun 2026

Cheryl

Everything was great, except the wifi wasn't working. Overall, happy with my stay.

Self

10/10

Exceptional

30 Jun 2026

Brianna

No breakfast

8/10

Excellent

30 Jun 2026

ROLAND

We chose this hotel because of its location to LAX and its amenities such as airport shuttle and breakfast. We ended up using neither as the timing in the morning was not conducive to our schedule. The shuttle only ran every 40 minutes and there were a lot of folks and a lot of bags waiting for it so I called uber and avoided the whole mess. The room was good, clean and quiet. We’d stay there again.

10/10

Exceptional

29 Jun 2026

Katie

Staff were nice and helpful! Airport shuttle is convenient as well.

Partner

10/10

Exceptional

29 Jun 2026

Rodrigo

Staff was professional and helpful

Friends

6/10

Pleasant

29 Jun 2026

Nora

n/a

6/10

Pleasant

28 Jun 2026

Kathy

Check in and out was fast. Room was fine.

Family

6/10

Pleasant

27 Jun 2026

CHRISTOPHER

Very convenient location near LAX. Shuttle service was a bonus and saved us from having to UBER both ways. However, the shuttle buses used need service desperately. The one going to the hotel was acceptable. But the one returning us to the airport was not. The rear suspension is absolutely shot. As in it is riding on its bump stops and every little bump you feel in your bones. It was not pleasant.

Check-in was easy and efficient. The room's air conditioning unit stopped working at around 11pm and was blowing out nothing but hot air. A hotel agent came and took a quick look at it and couldn't fix it (engineering was off the clock). He switched rooms for us across the hall and comped us a breakfast (nice gesture but we had already had it built into our room price). It was pretty inconvenient having to pack everything back into our suitcases once again.

Breakfast was good and everything was hot and fresh. The bacon was the star of the show here. It was cooked perfectly.

Check-out was fine and we were on our way. This is a budget level hotel, so don't expect over-the-top amenities etc. It is also very dated and old and needs a refresh soon. Recommended for the overnight layover to just lay your head down. But not for a multi-day stay.

Family_with_children

8/10

Excellent

27 Jun 2026

Morgan

The room has a mildewy/musty odor but it was very clean and staff was very helpful.

Family_with_children

8/10

Excellent

27 Jun 2026

Danielle

Close to rental car return and shuttle that runs back and forth every 30 mins to the hotel !

Family_with_children

8/10

Excellent

27 Jun 2026

Randall

Hotel is older and needs an upgrade but it’s also less expensive than nearby hotels like the Westin or Hilton. The location is convenient to the airport but Inglewood is ugly and there are few options for food or entertainment nearby unless McDonalds is your thing. Staff are friendly and helpful. Overall I think the price was worth the trade offs.

Family

6/10

Pleasant

26 Jun 2026

Narendran

Extra 40+ $ for parking..hmm

Family_with_children

6/10

Pleasant

26 Jun 2026

Sladjana

The hotel was clean and well-maintained, although it is clearly dated and could benefit from some updates. The staff was polite and friendly, but I felt more attention to detail would have improved the experience. For example, clearer information at check-in about parking and breakfast vouchers would have been helpful.

The biggest advantage of this hotel is its location. It is conveniently situated with easy access to Santa Monica, downtown Los Angeles, Venice Beach, and Malibu, making it a great base for exploring the area. Overall, it was a comfortable stay, and with a few improvements to guest communication, the experience could be even better.

Partner

10/10

Exceptional

26 Jun 2026

Waifan

I enjoyed my stay at this hotel; nothing to complain about. The whole staff was very helpful and pleasant. Thank you for everything!

Self

4/10

Poor

26 Jun 2026

Leonardo

My stay at this Holiday Inn was disappointing due to poor communication, lack of responsiveness, and unprofessional customer service.

As a younger traveler visiting Los Angeles for business, I understand that I’m still learning some aspects of hotel travel. I was respectful throughout every interaction, but I consistently felt that my questions and concerns were not taken seriously. Several interactions left me feeling that staff did not extend the same level of professionalism they would to a more experienced traveler.

When I asked how parking payment worked, I received different answers from multiple staff members and never got a clear explanation.

The bathroom door in my room was also broken. The handle barely worked, making the door difficult to close and impossible to lock. I reported the issue twice and was told it would be looked into, but nothing was done during my stay. A bathroom door that cannot lock is a privacy concern and should have been addressed immediately.

The restaurant experience was equally disappointing. I ordered a water and asked for it twice, but it never arrived. Aside from taking my order, delivering the food, and bringing the check, my server never checked on the table.

Overall, I felt that guest concerns were not taken seriously. Between the inconsistent communication, unresolved maintenance issue, and poor restaurant service, this was not the level of hospitality I expected. This was my first stay with Holiday Inn and will likely be my last

Partner