Hilton Garden Inn LAX Los Angeles Airport

United States , Los Angeles - CA
Los Angeles, 5249 West Century Blvd
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100 reviews shown

6/10

Pleasant

03 May 2026

Shuyi

The soundproofing was poor—I could clearly hear traffic noise from outside. The complimentary shuttle service was also unreliable and did not run on time.

Family_with_children

4/10

Poor

03 May 2026

Sugalesini

They could have had more towels, clean the room regularly

10/10

Exceptional

01 May 2026

Michael

Yogurt bowl is excellent

8/10

Excellent

30 Apr 2026

Thampikutty

Good

Family_with_children

10/10

Exceptional

30 Apr 2026

Nina

Great

10/10

Exceptional

29 Apr 2026

Christopher

Great hotel with great people and reasonable rates

Self

10/10

Exceptional

29 Apr 2026

Norman

Parking was very very expensive. over $50 per night.

Partner

10/10

Exceptional

29 Apr 2026

natalie

awesome hotel and location, very affordable

Partner

10/10

Exceptional

29 Apr 2026

Kristin

The staff was very friendly and helpful. The room was very clean and comfortable. I would stay there again.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

asael

Excelente

Pet

10/10

Exceptional

28 Apr 2026

Chris

Free breakfast would be a nice touch. However McDonalds is next door and Subway across the street.

Partner

8/10

Excellent

28 Apr 2026

Jason

Nice room and clean. The restaurant was a little expensive but the food was good. Staff was very helpful.

Partner

10/10

Exceptional

27 Apr 2026

Edward

Room was very comfortable, the staff is excellent and the shuttle service was excellent.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Xianming

Great breakfast! Easy airport shuttle!

Family

10/10

Exceptional

27 Apr 2026

Steven

Very good hotel for business or overnight airport transit stays at a rate better than most other hotels, airport transfers included.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Joanna

Clean room, so comfy and good area .

Family

10/10

Exceptional

25 Apr 2026

Hao

The room was clean and spacious!

Partner

10/10

Exceptional

23 Apr 2026

Rhonda

Exceptionally clean and comfortable room.
Front desk man with foreign accent was not polite.
So so location... east side of the 405 freeway is wary at best, be aware of your surroundings.
Did not eat at this hotel. $50.00 plus to park in the garage.

Partner

2/10

Poor

23 Apr 2026

Xuemei

please careful, they didn’t tell you and charge you the “La Workers Protection” fee which is 12 US.

10/10

Exceptional

23 Apr 2026

Donna

👍

Partner

8/10

Excellent

22 Apr 2026

Royland

Very clean and modern and at the same time simple and subtle environment. The room was more than expected. Very comfortable bed. Clean and simple. The bathroom sink could have more water pressure. I didn't see a safe which I would like to have. Overall I was satisfied and would stay there again.

Family

8/10

Excellent

21 Apr 2026

Laura

The hotel was great. The only issue was that I did not see parking cost $50. So please be aware if you were going to be staying at this hotel. It’s gonna cost you $50 to park.

Self

8/10

Excellent

21 Apr 2026

Chris

Convince to the airport

Friends

10/10

Exceptional

21 Apr 2026

Samrawit

Clean room, helpful staff, clean property, comfy bed, and perfect for a family.

Self

4/10

Poor

20 Apr 2026

Joel

Staff wasn’t very helpful when any concern came up. Parking was overly complicated with a weird digital system that comes at a steep price. It even charged me ($70) twice. When I arrived at my room, another guest had already gone inside. A good opportunity to improve would be to have more staff and a better courtesy attitude. Other than that, okay location and well maintained facility with a clean modern look!

Partner

2/10

Poor

20 Apr 2026

Jasmine

Staff where terrible ! A member of staff lost a key they refused to give her one and she has to sleep in reception, we called, we messaged, we gave them every detail and they still refused ! Unsafe if you are a female and travelling here DO NOT do it. Receptionist women Jean was vile and very unhelpful. Then was placed on hold. Its not safe for female visitors.

Business

4/10

Poor

19 Apr 2026

Claire

The airport shuttle was the reason we stayed at the property, but it was not picking people up from the hotel in the morning. Many others had been waiting for over an hour so we decided to just catch an uber to the airport. Not staying here again.

Partner

4/10

Poor

19 Apr 2026

Meghan

The parking situation alone would ruin a stay, but that wasn’t the only thing we were unhappy with. They make you pay to park on property with a QR code to “make it easier to come and go on your stay.” The QR code takes you to a site to pay that asks for you check in day and check out day. We arrived Fri night and checked out Sun morning. That’s only 2 nights. It counted that as 3 days and charged us $114. We paid. It then gives you a QR code to scan to enter & leave. It never once let us out, if you pressed the button for help, no one helped you. Every time, we had to walk to the lobby and get someone to help us & they never resolved the issue. We were late to every event for the weekend, even when we left early to account for this issue. We told the front desk we didn’t want to have the issue at check out, and they gave us a paper to scan to leave. We then got stuck behind someone else who’s code didn’t work & they tried to get help from the button & tried paying with a credit card multiple time for none of it to work. We went to the lobby again to get help and someone just opened the gate and let the 5 backed up cars out.
On top of parking, the walls were paper thin. We head our neighbors alarm go off for 20 minutes every morning and the action movies they watched at night. The mattresses and pillows were flat and uncomfortable. The only way we would get cool air to come out of the AC was to put it at 65. If you upped it to 66 or above, hot air came out. Overall bad.

Friends

8/10

Excellent

19 Apr 2026

Angela

The overall experience was good

2/10

Poor

18 Apr 2026

Shweta

Breakfast is not included. The price of $24 for the breakfast seems too much given they don’t have many options in the buffet. It says they clean your room every other day. Mine wasn’t. I had to ask them to do it. The hotel shuttle to the airport was delayed over 40 minutes, even though the fire itself is less than 15 minutes and there’s no traffic. The staff was friendly and efficient, but there’s nothing really happening for the hotel other than the staff.

Self

8/10

Excellent

18 Apr 2026

Shana

Hmm

8/10

Excellent

17 Apr 2026

Guillermo

Good hotel; meets all the expectations of an airport hotel. Nothing extraordinary but everything clean, well organized, efficient, and convenient. Not the cheapest option but you’re guaranteed a good experience

Partner

6/10

Pleasant

17 Apr 2026

Marcos Leoncio

Once you prompt to Expedia looking for a hotel having certain amenities, I always ask for shuttle bus to and from airport , WiFi, and breakfast, so in the case of the breakfast I had to pay for it, and in the counter only told me it’s no included ! But to
The platform they did not say neither one , just let it flow as a trick .

Self

10/10

Exceptional

17 Apr 2026

Nickisha

Love it here

Friends

10/10

Exceptional

16 Apr 2026

Ellen

The lady at the counter when checking in was very pleasent and helpful room was clean bed was comfortable . Breakfast was great.We,had a rental car we decided not to use the parking garage the lady working in the parking farage was very unpleasent and telling at guests people weee upset

Partner

6/10

Pleasant

16 Apr 2026

LaTonya

We paid for one thing but we’re given something else

Family

6/10

Pleasant

16 Apr 2026

Sharon

Suitable for a quick overnight stay near the airport. Front desk staff not particularly friendly.

Self

10/10

Exceptional

16 Apr 2026

Kathleen

We just stayed one night but the hotel was perfectly located for a quick ride to and from the Forum. And a quick ride to LAX.

8/10

Excellent

15 Apr 2026

Dale

Good and clean

2/10

Poor

15 Apr 2026

Adriel A

Worst hotel I ever stayed. Didn’t have a work space parking was expensive and no one willing to help. They didn’t clean the rooms unless you requested

Family

8/10

Excellent

15 Apr 2026

Eloisa

Day staff was polite and courteous .. overnight guy was terrible .. barely awake ..couldn't understand what he was saying cause he mumbled .. seems he really didn't want to be bothered .. otherwise good place to stay

10/10

Exceptional

13 Apr 2026

Emily

Had a wonderful tine

10/10

Exceptional

13 Apr 2026

Jherrandall

Everything was Excellent! Didn’t have any issues or complaints.

Self

10/10

Exceptional

13 Apr 2026

Keionte

Clean room

4/10

Poor

13 Apr 2026

Richard

Room is very outdated, needs upgraded with lots of tender loving care. The night check in guy was kinda rude and didn’t explain anything that is normally. Such as where the elevator is or what time check out is or what direction to go or anything . He handed us our key & said room #

10/10

Exceptional

13 Apr 2026

Mary

Airport shuttle was great and the reason I stayed. The accommodations didn't disappoint

6/10

Pleasant

13 Apr 2026

Robert

Only issue is the parking. It’s $55 dollars a day. On Friday and Saturday nights, there was no parking available and I was unable to get assistance with a refund. There’s not enough spaces for the size of the hotel. Had to pay additional money to park at neighboring hotel. Parking is a problem! Otherwise it was a good stay.

4/10

Poor

12 Apr 2026

Anna

Poor experience getting out of the parking structure. Took us 30 mins just to get out. We scanned our parking ticket and the system kept telling us the ticket we scanned was closed. Scanned QR code it wouldn’t take me card had to do it over 5 times I’m hoping I didn’t get charged all of them times, going to have to contact my back to make sure I wasn’t over charged.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Ashley

This was an amazing hotel! Rooms were clean and they had wonderful service! Highly recommend

Family_with_children

10/10

Exceptional

12 Apr 2026

Margherita

The breakfast isnot included but the $ 23 fee is worth the buffet looks fresh, wi t h a good variety of choices.

Family

10/10

Exceptional

12 Apr 2026

Stephen

Stayed overnight in between flights to Tahiti. Good place for this purpose with free shuttle to the airport that runs evey 30 mins. Only negative, no pool to cool off and pass the time.

Partner

2/10

Poor

12 Apr 2026

Michael

We were charged twice for parking, and the hotel staff said they couldn’t resolve the issue because it was handled by a third party. Parking availability was also very limited, which made the situation even more frustrating. Overall, this was the worst hotel experience we’ve ever had.

Family_with_children

4/10

Poor

12 Apr 2026

Julie

Lots of hidden charges, $60 if you park in their garage EVERY TIME YOU LEAVE, the property information states they are “pet friendly” but do not have adequate areas for dogs to do their business, and they charge $75 pet fee despite not having facilities to manage them. They also charge you a $150 deposit and say it will take 5 days to go back to your account, I have little hope that they will return my deposit at all, even tho we left no mess, my dog is well trained, and we stayed only 1 night. The room was ok, blankets are terrible, the hallway carpet smells of mist and urine.

Family_with_children

10/10

Exceptional

11 Apr 2026

Danielle

Dinner was good, room was clean, ac was cold.

Partner

6/10

Pleasant

11 Apr 2026

Athena

Close to LAX. Room was clean but drab. 2 off brand bottles of water sitting on dresser not cold with a price tag of $3 each. Paper cups provided for coffee from Keurig which was nice at no charge. There was 2 reg 1 decaf and 2 tea k-cups provided. The nice ladies at reception gave me an accessible room with a bathtub. Restaurant open 6-10am for breakfast $23 charge. $55/night charge to park in hotel lot. Also charged an add’l $24 fee after checkout for some type of CA employee tax. $100 deposit charged to card was promptly refund 2 days after checkout. Staff working at front desk and throughout hotel was super nice. Customer service agent who provided explanation for $24 charge after checkout was very rude and seems to be annoyed at the fact that I even had a question. Shuttle runs every 30 minutes however it is a very small shuttle and fills quickly leaving some guest including myself to stand outside an additional 30 minutes for the shuttle to return. Do not leave the spot to wait inside or you will loose your place in the crowd and possibly be left again. I saw an older guy who didn’t make the same shuttle as me wait 30 minutes for the next shuttle get pushed aside by the crowd and nearly left without a seat. I absolutely do not recommend this hotel. Much nicer hotels on the same street which is very close to LAX and they also provide much larger and nicer shuttles.

Self

10/10

Exceptional

10 Apr 2026

Gabriel Antonio

Extremely cleanliness, friendly staff, amazing air conditioning

Self

8/10

Excellent

10 Apr 2026

Margaretanne

The only thing that is wrong is the parking. $60 to self park and there are not enough spaces. The food is also pricey.

Partner

8/10

Excellent

09 Apr 2026

Bryan

Didn't stay long enough to check it out.

2/10

Poor

09 Apr 2026

Mingjie

I feel extremely angry. After a long-haul flight of over ten hours, we arrived at 1 PM, and a male receptionist refused to let us check in, saying we had to wait until 2 PM. We understood and waited in the lobby for an hour.

When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in.

As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues.

We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all.

2/10

Poor

08 Apr 2026

Diana

No parking
You $$$$$$$$$$$ per day for parking

10/10

Exceptional

08 Apr 2026

David

The hotel was great, but paying 60.00 for parking is wrong. Will not stay here again because of parking.

8/10

Excellent

08 Apr 2026

Jessica

Staff was friendly and welcoming. Room was great!

Self

10/10

Exceptional

08 Apr 2026

Gerald

Clean room, friendly staff. Shuttle was busy.

Partner

10/10

Exceptional

08 Apr 2026

Raelene

Amazing bathroom

4/10

Poor

07 Apr 2026

Charles

The pillows in 2 different rooms smelled very bad as if poop were in them.

Partner

8/10

Excellent

07 Apr 2026

Thomas

Airport shuttle was convenient but took a long time to come to the pick up point. Other hotels’ shuttles came by a few times (even another Hilton Hotel shuttle who refused to pick us) before our hotel shuttle appear.

Family

2/10

Poor

06 Apr 2026

tiffany

Staff was super slow during check in which was understandable because of the busy weekend but what was the absolute worst about this hotel is the parking situation. I was charged $10 for going into the parking garage attached to the hotel and leaving immediately since there was absolutely no parking. They couldn’t refund me this $10 because i booked through Expedia and not their actual website. Also the elevators are hella old and janky and took forever to get into when there are only 10 floors to this hotel. Overall not happy with my experience at this hotel. Would not recommend!

Partner

10/10

Exceptional

06 Apr 2026

Darlene

Clran

Family

6/10

Pleasant

05 Apr 2026

Ajinkya

Property seems very outdated and less amenities compared to standards of Hilton. The airport shuttle is very helpful. TV condition is good. Youtube accessible. But the washroom and air conditioning needs improvement. Beds are comfy. Elevators and door lock systems are very old and seem unreliable.

Partner

2/10

Poor

05 Apr 2026

Matheus

I had an extremely disappointing experience at this hotel. I was charged in advance for 4 days of parking and paid $172 for parking, however only on the first day there was a parking spot available. On the other days, the parking was full because the hotel overbooked the parking spaces. In other words, they charged for a service they were not able to provide.

When I went to the front desk to resolve the situation, the service was poor and not helpful. Nobody seemed interested in actually solving the problem or offering a fair solution. It was a very frustrating and disorganized experience.

On top of that, they charged me a $100 deposit at check in and after check out they returned only $68 without any explanation. I left the room in perfect condition, I barely used the room, basically only to sleep at night, I didn’t use the minibar and there was no damage at all. Even so, they simply kept part of my money with no transparency.

Overall, the hotel showed lack of organization, lack of transparency with charges, and very poor customer service. I do not recommend this hotel and I definitely would not stay here again.

Partner

10/10

Exceptional

04 Apr 2026

james

Great hotel , very clean and the staff were really friendly and helpful. There is a fun little outdoor area on the 4th floor as well. Airport shuttle was very convenient and ran every 30 minutes or so. Would definitely stay here again.

Partner

8/10

Excellent

04 Apr 2026

Alejandra

Is good place ,staff good just don’t tell me I have to pay a deposit and pay the Parkin lot $60 every day

Partner

2/10

Poor

04 Apr 2026

Jennifer

Check in took one hour with four computers and only two staff working , I called a week before to ask about the parking was told there was more than enough parking and it was 50$ , once I arrived absolutely no parking at ALL & the cost was 55+tax !
When I asked about parking, they told me I can just cancel my reservation and go elsewhere. knowing all the hotels were already sold out because of the event, everyone was going to will never stay at this hotel again so sad Hilton is supposed to have a standard. They’re no motel six but clearly they can’t hold that standard especially with this location.

Friends

10/10

Exceptional

04 Apr 2026

Yobani

Yes

Partner

10/10

Exceptional

03 Apr 2026

Tarron

Convenient location, clean property

6/10

Pleasant

03 Apr 2026

Ramiro

Was charged a hotel tax

10/10

Exceptional

03 Apr 2026

TANAYA L

Clean room, great staff.
Breakfast options could be better. But quality was good.

8/10

Excellent

03 Apr 2026

Adriene

Room was nice, clean and had everything we needed for one night stay on our journey home. Easy access to the car rental drop off and appreciate the free airport transfers. Give yourself a few extra minutes as the shuttle stops at every gate enroute to yours. Driver was super helpful to those in need.

8/10

Excellent

01 Apr 2026

David

Did not stay for breakfast

Business

6/10

Pleasant

31 Mar 2026

Mayra

No body wash available

8/10

Excellent

31 Mar 2026

Joseph

Partner

8/10

Excellent

30 Mar 2026

Jamie

Breakfast was good, but pricey. Information on where to pick up shuttle to hotel was difficult to find and inaccurate when located. Took way too long to find out where shuttle was truly located.

8/10

Excellent

30 Mar 2026

Rebecca

Was a nice hotel stay, convenient due to proximity to the airport. The only annoying thing is that the shuttle bus is meant to be every 30 minutes, but I waited 45

Self

8/10

Excellent

29 Mar 2026

Jacob

Shuttle wasn't the easiest to find.

2/10

Poor

29 Mar 2026

Debra

DO NOT ECPECT a shuttle to the airport as we waited for 30 minutes and was told we had to wait another 30 minutes because they were on break at 7:30 am. The insulation for the hotel is HORRIBLE as we heard every car pass by and we were on the 9th floor.

8/10

Excellent

29 Mar 2026

Wray

Smooth and clean

10/10

Exceptional

28 Mar 2026

Charity

Very clean rooms

Family

10/10

Exceptional

27 Mar 2026

James

Everything was wonderful until I got the bill for parking….

Partner

6/10

Pleasant

27 Mar 2026

David

Airport shuttle runs ever 30 minutes. Easy to use. It is a nice hotel but security needs to monitor noise levels after 11 or 12 pm so that travellers can get some sleep. It shouldn't be my duty to run after security to monitor noise levels (especislly after 40+ hours of flying & travelling through airports). The hotel had low occupancy yet they put noise clients right next to us. The walls are way to thin. TV was blasting until 3:36 am. Our alarm to get up to head to the airport was for 3:45 am. That is a total of 9 minutes of quiet. Very disappointing.

Partner

6/10

Pleasant

26 Mar 2026

Tony

Nope

Partner

6/10

Pleasant

25 Mar 2026

Ivette

The room was nice we had everything we needed but

8/10

Excellent

25 Mar 2026

Jennifer

Verry clean easy to get to from car rental on foot and by shuttle.

Friends

10/10

Exceptional

24 Mar 2026

Kirsten

Shuttle was easy even arriving at midnight and staff was friendly and helpful.

10/10

Exceptional

24 Mar 2026

lauren

Nice!

Self

10/10

Exceptional

24 Mar 2026

Robbin

Friendly staff!

4/10

Poor

24 Mar 2026

Anh Phoa

No one picks up front desk phone. Staff doesn't appear to want to be there.

4/10

Poor

24 Mar 2026

servet

They over charged me

10/10

Exceptional

23 Mar 2026

Stephanie

This is the only hotel i stay at when visiting SoFi

Family

10/10

Exceptional

23 Mar 2026

LADY VIRGIE

Clean, spotless room; kind staff and safe luggage storage. Shuttle to the airport is slow—plan extra time or use alternatives. Overall solid for cleanliness and service, with transport caveat.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Jessica

The room was clean. Excellent customer service! The airport shuttle was great! Highly recommend!

Friends_and_family Family