Name: Hilton Garden Inn LAX Los Angeles Airport
Address: 5249 West Century Blvd, Los Angeles, 90045, US

10/10

Exceptional

04 Aug 2026

Rebecca

The hotel and staff were amazing. Quiet and clean.
The Shuttle from LAX to the hotel was terrible. The driver was rude, disrespectful and flat out should not be a driver. Drove like we were in the movie Speed. She made a mother with her infant strapped to her chest fall when she started driving before people exited the bus. Then she refused to drive the rest of us to the hotel (which we didn’t want to be on the bus anymore). She is the absolute worst person to be welcoming people to LA. And this was during World Cup!!

Family

6/10

Pleasant

04 Aug 2026

Raymond

Room was clean but quiet noisy being next to the road. I feel like they could have sound-proofed it better. Staff was nice and helpful during a late check in. Slight issue with the shower handle but we made it work. Unfortunately the noise from the road outside our room would lead me to not stay here again.

10/10

Exceptional

04 Aug 2026

Eduardo

Brianna at the front desk was very helpful. She accommodated me right away!

10/10

Exceptional

03 Aug 2026

Jose

Great staff. Great location, the only issue is the elevators. They take forever, and needing a key to go to the rooftop sucks.

2/10

Poor

03 Aug 2026

Lissette

Staff are not helpful

6/10

Pleasant

02 Aug 2026

Angelique

Parking sucks, is limited, and expensive. Also ice machine didn't work on our floor. The room is nice though

6/10

Pleasant

02 Aug 2026

Mauricio

Parking too expensive, rather than that, all good

8/10

Excellent

01 Aug 2026

Neal

Everything at room was great it was just the high parking fees for me.

10/10

Exceptional

01 Aug 2026

Noor Ul Ain

Loving it!!!

6/10

Pleasant

01 Aug 2026

Mina

She might be manager, but she has attitude. I felt discrimination, I don’t mind, but you are part of Hilton, better to train her well.

10/10

Exceptional

31 Jul 2026

Loren

Clean room. TV did not have many channels. Other than that is was great!

8/10

Excellent

31 Jul 2026

Joshua

Fine for a room but regretted staying so close to airport. Parking garage was biggest downer, everytime I was exiting there was confused cars in front of me making it a delay before staff would eventually come out and solve issue so we could all leave. Staff was great, room was fine.

8/10

Excellent

31 Jul 2026

Robert

I didn't like that I prepaid a rate that was stated as \"total including tax and fees\" but I was later charged a \"mandatory fee\" of $13 on top of the supposed total charge I already paid.

10/10

Exceptional

30 Jul 2026

Nikola

Clean room, personable and helpful staff. Excellent airport location and shuttle service. Close to several food establishments.

2/10

Poor

30 Jul 2026

Aleena

please don't stay at this hotel. There was one girl at the front desk who was extremely sweet and helped us so much with everything. Besides that I do not recommend this hotel. Their shuttle drivers are extremely rude and the shuttles are packed. No one helps you to move luggages. I rather pay extra and take a uber to the airport or back. The hotel also does not offer any free parking. It's $60 a night so please keep that in mind. I did not have a good experience here. We asked for our room to be clean multiple times ( we stayed for a week) they cleaned it the third day after having to ask again. This location is also very far from the LA area and hollywood etc. please stay away from the shuttle!!

10/10

Exceptional

30 Jul 2026

Mary Esther

The room was clean and beds comfortable. The only complaint was the coffee maker did not work; and parking was very expensive.

6/10

Pleasant

29 Jul 2026

Jing

It was ok, you get what you pay for

8/10

Excellent

27 Jul 2026

Amy

Nice hotel! Had to wait about 5 minutes at the front desk for staff to show up to check us in. Beyond that the room was nice. Shampoo, conditioner, and body wash were not full enough for both of us to use. Bar and staff were nice. It was great to have the shuttle service. I would stay here again when we come to LA.

10/10

Exceptional

27 Jul 2026

Adrian

I stay every time I’m in LA

4/10

Poor

27 Jul 2026

Corinne

The staff were very uninviting when we checked in. The service was terrible. We requested room clean service the next day in the morning before we left for our conference and we returned to an uncleared room and had to reuse some towels because we ran out. We paid our car parking in full, yet when we would leave, we were stuck at the gate it won’t open. We asked the front desk for help and they would not move from their desk to assist us. Staff are very rude.

4/10

Poor

27 Jul 2026

David

The staff were not helpful at all.

10/10

Exceptional

26 Jul 2026

MIGUEL

Bonita experiencia. Mejor que cuando era la Quinta. Huele menos a marihuana

8/10

Excellent

26 Jul 2026

Savell

The bathroom faucet filter is clogged up in the sink

10/10

Exceptional

26 Jul 2026

Gabriela

Room was clean and very great area to stay.

10/10

Exceptional

25 Jul 2026

Donna

Big nice clean room.

6/10

Pleasant

24 Jul 2026

Quan

Parking was 55 dollars, the staff only said hourly rate is 8 but failed to state that after 2 hours it will default to 55. This was for someone visiting who stayed just over 3 hours.

2/10

Poor

23 Jul 2026

LaTanya

Parking was $55 a day...almost the same price of a room. There was no complimentary breakfast provided. I stayed 3 days and house keeping did not come to provide clean towels or make bed. Not to mention the drug addicts that hand around the parking garage. It was as if I was at a motel 6

10/10

Exceptional

23 Jul 2026

Stacey

Although we really didn’t spend much time in the room, it was clean and comfortable in a convenient location, the staff were helpful and friendly.

10/10

Exceptional

23 Jul 2026

Ray

More than one associate to do check in late at night so the process was smooth as there was quite a few checking in at the same time. Quiet once out of lobby. The shuttle ran 24/7 as advertised which was a huge relief. Breakfast is not included but the offerings are very good.

Self

8/10

Excellent

23 Jul 2026

Jianghao

The pickup shuttle experience at airport isn’t good at all. Have been waiting there for more than one hour. Pet fees are charged and also an additional transfer fee is also charged for transferring to a room that allows pet-stay, which I don’t think quite fair.

10/10

Exceptional

22 Jul 2026

Valerie Cecile

This is my second stay at this hotel. I was once again greeted by beautiful Carolina at the front desk who welcomed me to the hotel. She is a true example of someone to represent the Hilton Garden. . I reminded her of my stay 2 years ago and she remembered me!!! My room was beautifully cleaned and the bathroom was shiny.. it was once again a great stay :)

10/10

Exceptional

22 Jul 2026

Anthony

Solid place for a 1-night stay following a late night arrival at LAX. The shuttle arrived quickly, check-in was fast, the bed was comfy, and the room was quiet. I slept solid all night. And I liked that the room had a coffee maker and an iron/ironing board. I would definitely stay here again.

10/10

Exceptional

22 Jul 2026

Yu-Wei

1

10/10

Exceptional

22 Jul 2026

Victor

Very well located for travelers. Access to the airport, car rentals, and other traveler needs.

Partner

8/10

Excellent

21 Jul 2026

Michelle

I only needed one night between flights and this hotel was close and reasonably priced. The only draw back was that there only seemed to be 2 shuttles so the wait was nearly 45 minutes. Allow extra time in the morning back to airport too!
To note: as of July 2026, LAX changed where you get the shuttles to the 2nd level - look for the red shuttle signs at each terminal.

Self

10/10

Exceptional

21 Jul 2026

Letisha

Room was clean, but had a smell to it as if there was moisture/humidity in the room. Reminded me of the hotels in the south during the summer months because of the humid weather. But other than that the accommodations were great and the cost, reasonable!

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Jody

Room was clean and got up early so didn't have breakfast.

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Noreen

The hotel is well maintained. I didn't get to view the amenities due to my delayed arrival and early departure. Although when I booked it showed breakfast included but was told no it wasn't. I grabbed a free coffee anyway. Shuttle service is great. My next stay, yes I will be back I will ensure we get a swim.

One thing I will say at as a single female traveler is the connecting door to other room caused me some extra anxiety. I put a chair up against the door for my safety.

Self

10/10

Exceptional

20 Jul 2026

Kia

I stayed one day and one night. I went for a concert.

10/10

Exceptional

20 Jul 2026

Alexander

The room was very nice and clean and had everything I needed for the most comfortable stay ever. Great staff and very friendly.

Self

4/10

Poor

20 Jul 2026

Megersa Senbeta

Poor lighting, shortage of towels, poor cleaning, toilet below standard, overall well below expected standard, but shower was very good.

Family

4/10

Poor

19 Jul 2026

Christopher

Really pricey to stay but the rooms are not the best. Parking is $60 a night not included in your stay

Self

2/10

Poor

19 Jul 2026

Russell

They over booked by 40 rooms. Left us without a room at11 pm

10/10

Exceptional

19 Jul 2026

Mary Celia

Clean Accessible

Family

2/10

Poor

19 Jul 2026

Evelyn

You overbooked rooms, by the time I left the airport to go check in after I have been delayed for 14 hours at lax. The hotel said all third party reservations were cancelled as they were overbooked!!!!! Totally unacceptable
And I’m expecting it refund back at the minimum. What a disaster,

10/10

Exceptional

18 Jul 2026

Susana

I loved it

Self

2/10

Poor

18 Jul 2026

Diana

Room smelled like mildew. Wasn’t told how the parking cost worked. And had additional fees. Noise travels couldn’t sleep. The toilet was so hard to flush. Felt like the knob was going to snap each time.

Family_with_children

10/10

Exceptional

18 Jul 2026

Millie

Great, convenient overnight stay for layover. Great staff

10/10

Exceptional

18 Jul 2026

Bassem

Excellent

Family

8/10

Excellent

17 Jul 2026

Jamie

The hotel is fine but do not rely on the shuttle. We and several other guests waited an hour and 15 minutes for the shuttle that was supposed to come every 30 minutes.
The hotel is nice, rooms were clean, breakfast was good. The front staff were friendly, except for being no help with a ride from the airport.

Family_with_children

10/10

Exceptional

15 Jul 2026

Sophea

Room was very cleaned and it did not smell like smoke or marijuana. The floor was quiet. And shuttle was quick .

Partner

10/10

Exceptional

14 Jul 2026

Kristy

Everything was great

8/10

Excellent

13 Jul 2026

teela

Pretty decent room staff very friendly and nice!!

6/10

Pleasant

12 Jul 2026

Bin

The airport shuttle was so bad!! Waited for an hour for pick up from hotel to go to the airport. The driver was excellent; just cannot understand how we had to wait for an hour for a shuttle. We had plenty of time, but if someone is in a hurry definitely don't trust the shuttle schedule.

10/10

Exceptional

12 Jul 2026

Tom

Very clean and comfortable for an airport hotel. Shuttle bus is a big plus.

Partner

10/10

Exceptional

11 Jul 2026

Avoline

Great stop near the airport and close to airport rental car return

Partner

8/10

Excellent

11 Jul 2026

FELINO GARCIA

The room was clean. The staff was very courteous and helpful.

Self

10/10

Exceptional

09 Jul 2026

scott

N.a. have nothing to add.

8/10

Excellent

09 Jul 2026

Faith

Breanna was amazing. All the staff were so supportive and helpful. Although it's boring to stay there, but it worked because I was in and out.

Thanks again Breanna and staff.
Faith

8/10

Excellent

09 Jul 2026

Toni

My family of four stayed here for one night so we would be ready for our early morning flight out of LAX the next day. The room rate was competitively priced, and we selected a room with two queen-size beds and no balcony. The room was clean, had plenty of electrical outlets, and featured a nice bathroom. The hotel also has a well-equipped gym, which my 16-year-old especially enjoyed, as well as a rooftop lounge on the fourth floor with nice city views and outdoor games like cornhole. We had dinner at the hotel's restaurant, where the food was good and reasonably priced. We also travel with medication that requires frozen ice packs so they can pass through airport security, and although the room included a refrigerator but not a freezer, the front desk staff kindly stored our ice packs in a freezer behind the desk overnight so they were completely frozen by morning. The hotel offers long-term parking for travelers flying out of LAX. While we chose to park at another long-term parking facility just one block away, we did take advantage of the hotel's complimentary airport shuttle service both to and from the airport, which was convenient and reliable. Overall, we had a very pleasant stay and would happily stay here again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Ronnie

Art wrtyuuooojhfdxcvnkhfdgu

Friends_and_family Family

2/10

Poor

08 Jul 2026

fati

This hotel nothing but trash. I was disappointed very dissatisfied. I am mother with two kids connecting flight in Los Angeles.. I booked this hotel for night stay thinking shuttle will be good idea since it not fare from hotel.. here my poor experience i arrived 8h30 and stayed at shuttle pick up to 11h30pm no shuttle has arrived. I placed 7 call to hotel asking to page driver cause I am seating here watching bus just drive away without stop... I was told but hotel they have no idea it third party.. Around 11 30pm bus stop at shuttle tell us she is full and very rude tone voice telling me we have no place for you. I arrived at hotel with Uber I kindly ask can I check in late just for my kids sleep cause I checked in late. I was yes then around 12h 30 I took my kids to eat come back 2pm to chcek out . Hotel supervisor told me pay 59 dollar plus tax.
This hotel has no computer for people use get chcek in done you have to have own computer or laptop. Don't even guess if you have something print out no where to get that in this hotel. Breakfast it 23 dollar per person . No water fountain ice it only third five and six floor.... room smelling
Hallway has smell smoke cigarettes.
I will never stay again at this hotel.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Kazi

Neat and clean. Good service.

Partner

10/10

Exceptional

08 Jul 2026

Janice

Everything about our stay was perfect. The air conditioning was excellent. Clean room and very helpful staff.
The restaurant was excellent, however, I was concerned about the additional $12 staff welfare charge that was made over and above the $120 for our meal and gratuity I signed for.
I would definitely come again and recommend to friends.

Partner

10/10

Exceptional

07 Jul 2026

San Juana

The staff is super friendly! Room was clean. Good experience.

Partner

8/10

Excellent

05 Jul 2026

Jamie

Clean rooms, very friendly and helpful staff.

Family

8/10

Excellent

04 Jul 2026

Russell

Breakfast was Ok

Partner

10/10

Exceptional

29 Jun 2026

Ary

I like that the property had a bar in the lobby, very clean hotel. The room rooms are very clean. The only thing I wasn’t aware of that there was no free parking. It was $50 a day for parking.

Family

10/10

Exceptional

29 Jun 2026

Margaret

Clean comfortable room, quick and easy check in/out, pleasant lobby bar and restaurant.

Self

8/10

Excellent

29 Jun 2026

Anita

Key points. Location is excellent. Close to airport. But quiet. Easy shuttle to my departure terminal. I was able to return my rental car at the massive care rental complex and walk back to the hotel. 10 minutes walk!
Also, it's close to the train station.
There was a hiccup when I parked the rental car in the garage to check in. The credit card scanner was broken and couldn't read my credit card to pay to get out. Instead I needed to scan a QR code into my phone but after 3 hours of driving my phone died. I had to back out of the way to let others get out then park in a tow away zone to go to the front desk. Front desk people were great. Apologized and gave me a free parking pass. But still what a hassle!

Self

10/10

Exceptional

29 Jun 2026

Stephen

Nice breakfast buffet

8/10

Excellent

29 Jun 2026

Amir Ali

Good hotel in a continent location. Used the shuttle service from airport but had to wait about 30 minutes for it.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Chiaming

Ok

Partner

2/10

Poor

28 Jun 2026

Miles

Staff did not provide good customer service. We were pawned off to other employees several times. When we had an issue, they were not helpful and did not offer any suggestions to help. They did not care. When the issue was resolved and it was confirmed that we had already paid for the hotel stay, they did not apologize for not assisting us. It took at least 40 minutes to check in.

Family

10/10

Exceptional

27 Jun 2026

Ednna

Good room and good service

Partner

8/10

Excellent

27 Jun 2026

Shayla

I loved the location of this hotel. Close to the airport and very convenient one bus trip to SoFi stadium. The room was serene and immaculate and nicely decorated and the air conditioning was arctic, just the way I like it. My only disappointments were that my room was not cleaned during my stay (cleaning less important but fresh towels and face cloth would have been nice and emptying the garbage), the bath tub drained very very slowly, and there is no complimentary breakfast (even continental). This hotel also doesn’t have a pool which is really nice on hot days. I took the free shuttle to the hotel. It would have been nice to have the shuttle schedule provided (and location of pickup at airport) because I could not call or text because I was using an eSIM with data. I liked that I was able to store my luggage on the day that I flew out and the best part of my stay was absolutely the staff. They are very helpful and professional and I felt welcome. I would stay here again.

Self

6/10

Pleasant

27 Jun 2026

Michael

Parking is so expensive $55 per night!!! The parking rate is hidden when you book the hotel

Partner

8/10

Excellent

26 Jun 2026

Katarina

The room was spacious enough, clean and had everything for a our stay. Staff was helpful, however just a little note, before our arrival no one contacted us or sent us instructions on where to find the airport shuttle, so we ended taking the wrong one and had to walk to the hotel...In the future it would be a good thing to do, just a short message explaining how to get to hotel..everything else was good

Partner

8/10

Excellent

25 Jun 2026

Jennifer

General Manager, Don Stenz was so helpful & personally helped me printing a few important documents. The front desk staff was friendly, professional & helpful as well. My only complaint was my rude shuttle driver when I first arrived & the equally unprofessional parking lot attendant who yelled at my Lyft driver inappropriately.

Self

8/10

Excellent

25 Jun 2026

Pamela wallace

Clean

Family

10/10

Exceptional

25 Jun 2026

Karolanne

FIFA was on and hotel bar didn’t open until 5PM. When big events are on, they should accommodate.

Self

2/10

Poor

25 Jun 2026

john

Nice room but it had an awful smell like a dead today in the ac duct. It was horrible

10/10

Exceptional

24 Jun 2026

Sean

Staff was incredibly friendly during check in and check out even while dealing with a heavy workload from World Cup fans. Very impressed.

Partner

10/10

Exceptional

24 Jun 2026

Kenneth

Perfect

10/10

Exceptional

23 Jun 2026

Kenneth

No complaints at all.

Self

6/10

Pleasant

23 Jun 2026

MIGUEL

When I was checking in, the person who assisted me was not very friendly. They told me that the hotel had not been paid for and that my reservation was until Monday, even though I had only booked one night. In fact, the hotel had already been paid for in advance.

I asked about parking because I needed to leave my car there for a longer period after check-out, but I was not given clear instructions.

The air conditioning was extremely cold and could not be properly adjusted. The hotel also charges for internet service, even though its description states that Wi-Fi is free.

The only positive thing was that it is relatively close to the stadium I was visiting. Overall, it left a lot to be desired for a Hilton hotel.

Self

10/10

Exceptional

22 Jun 2026

Mary

Everyone so amazing will be coming back soon and very safe for solo trip!!!

Self

2/10

Poor

22 Jun 2026

Shawn

im supposed to be getting a refund the hotel is 21 and up I couldn’t reserve

10/10

Exceptional

21 Jun 2026

Angel

Nice and clean also very comfortable beds

Self

4/10

Poor

21 Jun 2026

Michelle

Parking can be a hassle

Partner

6/10

Pleasant

21 Jun 2026

Avery

Good enough for the weekend. There was absolutely no security to keep anyone from walking off the street and up to the rooms, but the surrounding area didn’t seem too bad. The front desk staff was also lackluster.

Self

2/10

Poor

20 Jun 2026

Liz

This was a special final night of riding Route 66 for nine days. We choose Hilton because usually that means quality in this one by the airport so we could get home fast.

The “restaurant” had a menu and would serve food late till 10 PM so we hadn’t had dinner checked in around eight and we go there to celebrate with some food and have a toast with some Prosecco we hope. The menu had special summer drinks made with Prosecco…. So each picked one and then the waitress let us know. Oh no, we don’t have those.

OK, how about just two Prosecco then
No, no we don’t have any Prosecco
OK, give us a minute
Will you read the menu in full and they’ll make margaritas with 1800 Blanco or 1800 Respato … she takes the order to the bartender chairs no no we don’t serve 1800?!?

You literally advertise it on the menu in two flavors.

OMG, it is going downhill fast then we finally ordered food and I got the cheeseboard which came with not enough bread literally 3 pieces and about a pound of cheese. It was crazy.

And the waitress didn’t offer a discount or anything after all that and now I think about it I probably should ask for a manager, but we’ve been on the road for nine hours. We just wanna know that this Hotel disappointed us.

Partner

2/10

Poor

20 Jun 2026

melissa

Management was no help but the gentleman up front when I checked in was

Family_with_children

10/10

Exceptional

19 Jun 2026

Wendy

The staff was super friendly and helpful, location was convenient to airport.

Family

10/10

Exceptional

18 Jun 2026

Wendy

The staff was super friendly and helpful, location was convenient to airport.

Family

10/10

Exceptional

17 Jun 2026

Harold

Updated rooms
Helpful staff

Self

2/10

Poor

16 Jun 2026

Juan Antonio

No tenía ninguna reservación en el hotel y tuve que volver acomodar hospedaje terrible expedia

Family

10/10

Exceptional

16 Jun 2026

Rick

Was clean and the bed was comfortable. Shuttles were easy to use … very happy with everything..

8/10

Excellent

16 Jun 2026

Brandy

The bean bags for cornhole were missing, the connect 4 game in the pictures did not exist. Nothing to do near the hotel and nothing to do in the hotel. Staff was friendly though

Family_with_children

8/10

Excellent

15 Jun 2026

Borne

Bien, pres de l aeroport, très propre