Los Angeles Airport Marriott

United States , Los Angeles - CA
Los Angeles, 5855 W Century Blvd
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100 reviews shown

8/10

Excellent

16 Mar 2026

Donna

Maintenance Request @ 2047: A/C would come on triggered motion light in toilet room EVERY TIME

10/10

Exceptional

16 Mar 2026

Truffon

Loved it it was great and relaxing thank hotels .com

6/10

Pleasant

15 Mar 2026

Gary

Staff was nice - hotel was worn, dated

Partner

10/10

Exceptional

13 Mar 2026

Don Michael

Quiet experience. Relaxing.

Self

10/10

Exceptional

09 Mar 2026

Monique

The staff go above and beyond. Everything was perfect. Thank you for making my layover amazing

Self

8/10

Excellent

08 Mar 2026

Jan

Been many times and it’s a great hotel. Internet setup was confusing but everything else was perfect.

10/10

Exceptional

08 Mar 2026

Susan

Airport shuttle service was convenient and driver was friendly. The check in staff were very welcoming. My husband and I enjoyed the M lounge food ,service, and atmosphere.

Partner

10/10

Exceptional

08 Mar 2026

Nelson

Clean room

10/10

Exceptional

04 Mar 2026

Lisa

Enjoyed our stay!

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Jacqueline

I have stayed at this property more than once. The staff are exceptionally friendly and hepful. The rooms are standard but very nice. The balcony rooms with a view of the pool give the sense of a resort. And its busy bar and restaurant area feels bustling and dynamic rather than crowded.

But the place feels like its gone down. I didnt get my morning wake up call, attempts to reach the front desk to get some essentials brought to the room were never followed up.

The pool was dirty. I understand they have a lot of people in the pool area on a weekend, but at least fix the bubbles in the spa- it wasnt working. And dont allow under 15s in there. Little kids as young as 1 or so without diapers, sitting in a hot spa? Whole families with kids packed together like sardines. I know you can't control who stays but at least set some boundaries for a safe,pleasant and hygienic pool/spa experience.

The gym mats were falling apart. Really off-putting. Invest in your customers and set some rules that you enforce.

Self

10/10

Exceptional

02 Mar 2026

Kim

Excellent staff

Family

10/10

Exceptional

28 Feb 2026

Michelle

We were so grateful to the concierge and bell hop for helping arrange a car service to and from the Kia Forum for our concert. It made the evening way less stressful. Truly fantastic service.

Friends

8/10

Excellent

28 Feb 2026

John

Beautifully modern, little noise from the hallway suggests paper walls but had no issues and high end finishes

Self

10/10

Exceptional

28 Feb 2026

Michelle h

The hotel was immaculate. The staff absolutely fabulous. Very impressed was offered water coming and going . Wished the hot tub was open for adults to midnight would have been the cherry on top . Arrived just as they closed, but balconey view was nice to relax on. Will be back

Family

10/10

Exceptional

27 Feb 2026

Charles

The room was very clean and staff were very courteous. Also, the Steakhouse restaurant in the hotel was one of the best meals I have eaten in several years. French Onion Soup, Bone in NY Strip and Lobster Mac-n-Cheese were excellent.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Rowena

Room was spotless, great location

Self

10/10

Exceptional

24 Feb 2026

John

Staff pool gym

Self

8/10

Excellent

24 Feb 2026

Martin

8/10

Excellent

23 Feb 2026

Tracey

Room was very clean and modern
Bed was very comfortable
Linens and were lovely

Self

4/10

Poor

23 Feb 2026

Michael

Tbey did not have the balcony room available for us and the room we got no balcony was stuffy the a/c was super loud ao cjallenhing to sleep yhe bed was hard the toilet paper was like sand paper the jacuzzi was durty and crouded jets didnt work
The onky good thing was late check out

Partner

10/10

Exceptional

22 Feb 2026

COLIN

The staff were courteous, helpful and accommodating. Room was quiet, spacious and spotless.

10/10

Exceptional

15 Feb 2026

Priscilla

This was a very lovely hotel and we loved the pool.The golf course and the amenities.. Having an on site, starbucks and restaurant was really an asset.

10/10

Exceptional

15 Feb 2026

Antonio J

Wonderful

10/10

Exceptional

15 Feb 2026

Alexander

Great location, friendly staff, clean premises.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Scott

Perfectly clean room, staff friendly and courteous

Self

10/10

Exceptional

10 Feb 2026

JUDY

Leisure Family

6/10

Pleasant

06 Feb 2026

William

The staff was friendly.
The room was in good shape, but the AC unit was the loudest I have heard - not possible to sleep with it running, but also not possible to sleep with it off because the room became too hot - tough night. They also have a motion sensor in the room that turns the room light on, so if one person gets up at night to go to the bathroom it jolts the other awake (if they had been able to sleep).
The self parking was $72 per night but Expedia included that for free, so I validated this on check-in and check-out but when I tried to leave the lot it tried to charge me, so I had to repark and visit the hotel again to get my key validated - they had forgotten to do that.
The valet was scheduled to pick up our luggage at 7am so we could make our flight, but forgot, so at 7:20 I had to park again and run to the room to retrieve our luggage ...
The steak house inside was good - 4 star with great service and 5 star prices ($80 steak ala carte).

Leisure Family

10/10

Exceptional

03 Feb 2026

kenneth

Staff

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Paul T

Friendly staff. Clean, quiet room. Quick shuttle to LAX. Comfortable bed.

Partner

10/10

Exceptional

03 Feb 2026

MANIK

Location is Amazing

Leisure

6/10

Pleasant

02 Feb 2026

MAJELLA

room was nice

2/10

Poor

01 Feb 2026

Lori

Hotels.com charged me for two rooms in error and would nit refund me.

8/10

Excellent

01 Feb 2026

bixin

The body wash does not have good smell

Leisure Self

10/10

Exceptional

30 Jan 2026

Patricia

Very helpful staff, nice room, good restaurant

Leisure Partner

10/10

Exceptional

28 Jan 2026

Ramona

the room was clean and the staff was outstanding. Great amenities.

Business

10/10

Exceptional

27 Jan 2026

Bev

Staff was very welcoming and explained everything well The location of the room was great

Partner

2/10

Poor

27 Jan 2026

Lori

I reserved a room for Sunday and Monday night, Jan. 25th and 26th through Hotel.com and they stated that i was charged for both nights due to their error. Since my airline changed my plans due to storm/weather, you would not refund my stay that I cancelled with hotel.com for Monday, Jan. 26th night. I only stayed on Jan. 25th. Due to this double booking in error and being charged for two nights instead of one, this was an unpleasant experience with you. Please refund me my one night stay for Monday so that you don't overcharge my stay. I did give ample notice as this was out of my control with airline. Please refund. Thank you. Lori Meinhardt - [email protected] - 979-319-0430

Friends_and_family Family

2/10

Poor

27 Jan 2026

John

Dark soulless and never again

Business

10/10

Exceptional

24 Jan 2026

Belinda

Hotel is very nice, resturants, bar, gym, heated pool and hot tub were all clean. The staff was friendly, helpful and accommodating. A nice space to rest for 3 days until the winter weather storms pass.
Local to other places to eat, within walking distance to some and quick uber to others.

Leisure Partner

8/10

Excellent

21 Jan 2026

Kathleen

Room was clean and quiet.

4/10

Poor

20 Jan 2026

VICTORIA

Room super small.
I had an early departure (6am), airport shuttle took too long to arrive.

Business

2/10

Poor

19 Jan 2026

At check in, the front desk staff told us the on-site parking is free for hotel guests. At checkout, when we received the bill, we found parking is $60-70 per night. We asked why we were given the wrong information when checking in, and the staff just ignored us and turned to the next guest. Rude!

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Shantay

My family and I had a wonderful time at the Marriot room was spotless. Israel and Joe provided us with an amazing customer Service. We will definitely visit California again.

Leisure Family

8/10

Excellent

19 Jan 2026

Rod

The room was clean. The ac wouldn't go below 74 deg. so the room always felt warm. The mattress was old. We booked and upgraded room so we would have access to the M club on the top floor. Didn't realize it is closed on the weekends, so it was a pointless upgrade for us. Felt like the onsite dining was overpriced, especially the breakfast buffet.

Partner

4/10

Poor

18 Jan 2026

Anne

Too noisy - heard every plane land 24/7

Staff were great though

Leisure Family

6/10

Pleasant

18 Jan 2026

Nattanon

the Services is great ,, especially Check In Officer, he is really nice and kind wtih the service mind.

But the room's AC has a smell , I can't sleep , I need to open the window while i am sleeping . I can't turn on the AC in the room.

Business Partner

8/10

Excellent

17 Jan 2026

Nicholas

Clean rooms front desk guy was a litter rough but otherwise good stay. Parking was expensive $67/night +taxes but otherwise a fine place for a night

Self

10/10

Exceptional

17 Jan 2026

Tabitha

Easy location for the airport, clean nice rooms

6/10

Pleasant

16 Jan 2026

Shaadab K

Room was very clean but the air-conditioned was very noisy.

10/10

Exceptional

16 Jan 2026

VALARMATHI

Closer to rental return and short complement ride to airport. Great customer service.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Heather

Great service at front desk. Nice pillows. Steak house overpriced and not good food.

Leisure

8/10

Excellent

15 Jan 2026

Betty J

Great room… comfortable and quality

Cleaning staff super helpful!

Starbucks a great idea for great breakfast on the go!

Leisure

8/10

Excellent

15 Jan 2026

Kawaljit

Carpet isn’t great or inviting but room was ok and nice entrance and bar area

10/10

Exceptional

14 Jan 2026

kenneth

Convenient location, extended parking available and courteous front desk.

Partner

10/10

Exceptional

13 Jan 2026

Derek

Great check-in. Clerk was just lovely. Room was very nice. Hotel is clean and quiet. A nice oasis between travel stress.

Leisure Self

6/10

Pleasant

11 Jan 2026

Kim

The double beds are very small and the shuttle never came to the airport. We waited 45 minutes then decided to take the Hilton shuttle and walk over.

10/10

Exceptional

11 Jan 2026

Princess

Superb~!

10/10

Exceptional

10 Jan 2026

Elliot

Fantastic stay. Clean and big room. Modern. Huge tv. Great shower. Starbucks in the lobby. Staff super kind and helpful. Shuttle to and from airport

Business

10/10

Exceptional

08 Jan 2026

Janese

Wonderful experience - friendly staff, clean, safe, and very enjoyable outdoor area with pool and putting green.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Dominick

Great overall experience.

8/10

Excellent

06 Jan 2026

Tami

The sheets and towels were fine

Partner

10/10

Exceptional

05 Jan 2026

Virginia

Perfect

Business Self

10/10

Exceptional

05 Jan 2026

Tana

Room was spotless, easy access from airport and exactly what I needed after a long international trip.

Leisure Self

10/10

Exceptional

04 Jan 2026

Mike

Good location, great shuttle service, restaurants, nice rooms.

Leisure Partner

10/10

Exceptional

04 Jan 2026

chris

Great overall, parking is too expensive

10/10

Exceptional

03 Jan 2026

Lauren

Clean room, wonderful helpful staff

8/10

Excellent

03 Jan 2026

Justin

Everything was great, especially the food and service at the onsite restaurant. My only complaint was that the heated pool was cold and dirty, especially the deep end, and the hot tub was not hot. Hotel was clean, room was clean, and it was fairly comfortable.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Jim

Everyone was very friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Shelly

Staff really stood out, the valet guys and the desk concierge were great. Personally, I think the room can do with a little updating especially the carpet.
It seem very worn and dirty. The walls can also do with some cleaning.

Leisure Friends

8/10

Excellent

01 Jan 2026

Alice

Room was nice and tidy, great amenities and easy to access. Airport shuttle was great and easy to use.

Leisure Family

10/10

Exceptional

01 Jan 2026

Maureen

Staff was excellent, room service was awesome, food arrived quickly was fresh and delicious, however rooms are designed with drapes not closed all the way and for me who preferred a dark room, well, I had to place the luggage stand trying to close the bottom of the draped.

Partner

10/10

Exceptional

31 Dec 2025

Jennifer

Lots of amenities for an airport hotel. Staff are also very helpful and accommodating. Would recommend staying here if you are looking for a hotel that is near LAX.

Family

10/10

Exceptional

31 Dec 2025

Lisa

Nice view. Spacious and comfortable.

Good steakhouse!

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Luis

It is very convenient for connecting flights or for one night stop

Leisure Partner

10/10

Exceptional

28 Dec 2025

Heather

Very close to airport, very clean and friendly and helpful staff!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Cara

Excellent check in experience accomodating our early arrival from Australia. Room was updated, clean and comfortable. The plane noise was louder than I recalled in the past but not wholly unexpected given proximity to LAX! Airport shuttle was convenient and would stay here again.

Leisure Family

10/10

Exceptional

27 Dec 2025

Rigoberto

The room was very clean and comfortable

Partner

10/10

Exceptional

27 Dec 2025

Courtney

Very convenient for an overnight layover

6/10

Pleasant

27 Dec 2025

Hyang

There was not special things like other Marriott hotel has.
Breakfast for each $35 was not so valuable for the money, just expensive.

Leisure Family

10/10

Exceptional

24 Dec 2025

Christopher

Romm and amenities were fine for a 1 night stay, very good location and free shuttle worked great.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Connor

Super Friendly staff. Efficient shuttle service and great rooms.

Leisure Self

4/10

Poor

22 Dec 2025

Landy

The person Of front desk. Sad. No. Haven’t my room. Because. Didn’t find my name

10/10

Exceptional

21 Dec 2025

Jeremy

Peaceful

Partner

6/10

Pleasant

21 Dec 2025

John

Great for overnight stop over between flights.

10/10

Exceptional

20 Dec 2025

Kaye

Everything was good! Check-in was seamless and the staff were friendly and warm. We arranged a gameday shuttle with the concierge and that was easy and smooth. Our room was fine - carpet was a little worn but not enough to hurt our experience. We had a room with a view with a balcony over the lovely pool area; too bad it was too cool to enjoy it. Drinks at the bar with TVs showing sports was a nice vibe.

Leisure Partner

6/10

Pleasant

19 Dec 2025

David

No breakfast

Partner

10/10

Exceptional

18 Dec 2025

Gail

Didn't use laundry. Room was clean and staff excellent

Business Self

8/10

Excellent

17 Dec 2025

HsienFei

It is very convenient for us to
Stay one night before the long fly to Hong Kong

10/10

Exceptional

16 Dec 2025

Jeffrey

Great location, good restaurants

Leisure Friends

2/10

Poor

16 Dec 2025

peter

Today’s front desk experience was extremely disappointing and unprofessional.

From the moment I checked in until the interaction ended, the front desk staff member Jelloney displayed a clear attitude of impatience and condescension. Throughout the process, he repeatedly shook his head in a dismissive way, which made me feel uncomfortable and disrespected as a guest.

At one point, I briefly forgot my room number. While he was assisting another guest, I politely asked which room had just been assigned to me. Instead of courteously asking me to wait for a moment, he immediately told me to “step back in the line,” handling the situation in a way that felt more like a police department than a hotel front desk. This was unnecessary and lacked basic hospitality.

Additionally, while I was holding my luggage with both hands, he demanded that I provide my ID again—only two minutes after the check-in had just been completed. I have stayed at Marriott properties many times and fully understand standard procedures, but this interaction felt excessive and poorly handled.

Overall, this was the worst front desk service I have experienced at a Marriott property. More concerning, the tone and manner of the interaction made me feel that Asian guests were not treated with the same level of respect or friendliness. Regardless of intent, that perception alone reflects a serious service failure.

I will be reporting this experience to Marriott corporate, as this level of service does not align

10/10

Exceptional

14 Dec 2025

Nadine

Staff great! Friendly and helpful! Appreciate the airport shuttle - easy to use

Leisure Family

10/10

Exceptional

14 Dec 2025

Juan

Great hotel

Business_and_leisure Family

8/10

Excellent

14 Dec 2025

Kelly

We loved the room, comfortable beds, black out curtains, pool side porch and room service meal. Slept well! Hot showers with great water pressure. Hot coffee nearby in the morning! Will be back

Partner

10/10

Exceptional

14 Dec 2025

Debbie

Yes

Leisure Partner

6/10

Pleasant

13 Dec 2025

Kari

The room was fine. The restaurant and service were not good. The proximity to the airport was excellent

Leisure Family

10/10

Exceptional

13 Dec 2025

Melany

Nice staff. Conveniently located by the airport with a heterosexual on property. Clean.

Business Self

10/10

Exceptional

09 Dec 2025

Erica

Very clean room and friendly staff. The concierge assisted with getting me and my girls a car even when they weren't offering it to our specific event. Starbucks baristas were always accommodating and though the line may have been long at times, it was quick.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Nazim

Upgrade great staff and good food.

10/10

Exceptional

05 Dec 2025

Colin

Highly recimmended

10/10