Name: Extended Stay America - Los Angeles - LAX Airport
Address: 1910 E Mariposa Ave, 1910, El Segundo, 90245, US

2/10

Poor

26 Jul 2026

Juha

Bad night, AC was not working and a heat wave in LA...

8/10

Excellent

26 Jul 2026

Francisco Javier Vargas

It was surprisingly clean. New mattress. Ms. k the front desk lady went above and beyond for me. The pics are somewhat misleading. Room had a bit of a smoke smell even though it was a smoke free room. Parking was a hassle at nights, had to park far from the room. Toilet had a leak.

2/10

Poor

15 Jul 2026

juan

The toilet wasn't flushing, windows covered were broken no privacy. No shampoo or conditioner if you need it you need to pay Xtra. The so call breakfast is not available. You do get a mediocre coffee and a really tiny muffin. Shower would hold the water . Do notcstay b in this place.

Family_with_children

4/10

Poor

08 Jul 2026

Alston

Rooms weren’t thoroughly clean. Staff was moderately helpful but friendly. Short term overnight stay is okay but not comfortable more than a day.

Family_with_children

10/10

Exceptional

03 Jul 2026

Michael

Everyone was so friendly and helpful. The room was very comfortable and the property is in a great location with plenty of dining and shopping options

Self

2/10

Poor

02 Jul 2026

Zhanna

Very disappointing stay. This hotel is advertised as non-smoking, but cigarette smoke was everywhere, including in our room. Guests were smoking right outside our window and door, and it appeared that smoking was also happening in nearby rooms.

We reported the issue to the front desk, but the employee refused to investigate. Because of the smoke, we had to leave the hotel at 11:00 PM on the same day and find another place to stay.

We still have not received a refund. I would not recommend this hotel to anyone looking for a smoke-free stay.

Family_with_children

6/10

Pleasant

29 Jun 2026

Samantha

Clean but the stench when you enter the room is really strong. Furniture and restroom is visible very old and used.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Mary Andre

We only stayed for one night since we had an early morning flight. Unfortunately, the AC in our room was not working, and the room was extremely hot. I called the front desk and was told that maintenance would come at 8 AM, which didn’t make sense since we were only staying overnight.
After I explained this, the staff checked and confirmed that the AC was indeed not working. She brought us a fan and said she would try to find another room, but there was no follow-up at all. When I called again for an update, she was dismissive and rude, saying she didn’t know how long it would take and that she wasn’t the one who checked us in, as if our issue was not her problem. Her response was completely unhelpful and made the front desk experience even worse.
When I expressed my frustration, she simply told me I had the option to check out and then hung up on me. I tried calling back, but no one answered. There was no apology at any point.
We paid almost $200 for just a few hours of rest before heading to the airport, but instead, we were left in an uncomfortable room with no proper accommodation and poor customer service.
When I checked out in the morning, the staff member was no longer there. I was told her name might be Martha—the person who answered my call around midnight on 06/28/26. Overall, this was a terrible experience marked by a broken AC, rude and dismissive service, and no real effort to resolve the problem, which made our short overnight stay miserable and left us exhauste

Family_with_children

8/10

Excellent

24 Jun 2026

Rochelle

Initially our first room was a little smelly and wear and tear in the bathroom.. we requested another room which was much much better. The price was a little more expensive because of World Cup, but I had no other option around that area. It was satisfactory, not horrible.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Rosa

Everything about this place was good. Staff was friendly, room was clean, kitchen was perfect and there was sufficient parking. Centrally located.

Friends_and_family Family

4/10

Poor

22 Jun 2026

John

When you travel half way around the world only to reside next door/above and below what can only be described as less desirable folk is disappointing (didn't see this in the brochure) 😩

Family_with_children

6/10

Pleasant

16 Jun 2026

Maria

Appreciate Luz for the complimentary parking. And Logan for assisting my niece with assisting to find a \" clean \" room 3x.
One room smells cigarettes
Second room smells mold or something gross
3rd room wasn't cleaned at all. Dirty bedsheets etc.. on the floor.

Logan was apologetic and got my niece a decent room.

Family_with_children

2/10

Poor

12 Jun 2026

Nawshad

From staff to room , all bad experiences. I beg people not to take this hotel. $163 per room is not worthed. I will not pay $50 for this room. No shampoo or conditioner provided just a small handsoap. It took one hour to find our reservation at 11pm. This hotel should not be in business.

Business

6/10

Pleasant

04 Jun 2026

Karen

We stayed here one night in between flights. It’s rundown and crummy but we just needed a place to sleep. No breakfast options.

Partner

2/10

Poor

03 Jun 2026

Malissa

We were unable to use the kitchen stuff unless you pay another deposit which I never got my deposit back yet

Partner

10/10

Exceptional

30 May 2026

Maryna

I like this hotel,more comfortable then others same

Self

2/10

Poor

27 May 2026

Jasmine

Overall, the experience wasn't bad until the housekeeping cart that was left unsecured by hotel staff rolled off of the sidewalk and directly hit my vehicle that was parked in the parking stall for hotel guests. This occurred while I was sitting in my vehicle at the time. This occurred 2 days ago and hotel staff and management were informed in realtime with photos and hotel maintenance staff as a witness to what occurred, however they have not followed up with me to provide any solution or remedy to the situation.

4/10

Poor

27 May 2026

Kumar

Not place for cleanliness. Bath room is broken, service takes lot of time to come and fix it. Overall not a good experience.

Family_with_children

2/10

Poor

25 May 2026

Glenn M.

The staff that was at the front desk after 11:00 pm was unhelpful. There was a van without a parking pass nor ticket playing laúd music until 2:00 am and the front desk said it was my problem for me to call the police that she was the front desk person not security!!!!!

Self

6/10

Pleasant

23 May 2026

Ruben

Property was clean, rooms were clean, staff friendly.

8/10

Excellent

22 May 2026

J

The staff is pleasant and helpful

10/10

Exceptional

20 May 2026

Dorcas

Above and beyond expectations

Self

4/10

Poor

18 May 2026

Dewey

Was placed in a smoking room that was non smoking and left 2 nights into a 5 night stay. While they moved us from one room to another the following room was almost as bad.

Partner

6/10

Pleasant

15 May 2026

Andrew

It was just ok

Self

4/10

Poor

14 May 2026

Jillian

Old property and room smelled funny

8/10

Excellent

07 May 2026

Ramona

The parking is okay. There are not enough spaces. The staff is friendly. They try to get you what you need. I really like this hotel. I just wish there were more housekeeping options.

Family

8/10

Excellent

06 May 2026

Luis

Not sure why they charge for parking. Everywhere else parking is covered

10/10

Exceptional

03 May 2026

Davion

The staff were so amazing so helpful and so wonderful the whole time that I stayed there 10 out of 10 service

Partner

4/10

Poor

28 Apr 2026

Michael

What kind of hotel doesn't provide keys? \"Our key maker doesn't work\", clerk was kind enough to let us in but no key was ever provided.

6/10

Pleasant

27 Apr 2026

DAVID ANDREW

bring your own shampoo!

Self

2/10

Poor

23 Apr 2026

Michel

The place is DISCUSTING! A staff member said people have lived there from the pandemic! Smells like weed, sketchy, run down. WORST EXTENDED STAY IVE EVER SEEN! STAY FAR FAR AWAY!!

Family

10/10

Exceptional

23 Apr 2026

Taylor

No deposit

Partner

8/10

Excellent

23 Apr 2026

Steph

Parking is great, but there are no kitchen tools available. Staff said a big group destroyed their supply.

10/10

Exceptional

16 Apr 2026

brandon

Nice place, good location , food nearby , beach nearby , quiet facility. Great staff!

10/10

Exceptional

15 Apr 2026

Robin

Everyone was good. Next to a Ralphs grocery store and Starbucks that opens at 4a

Partner

10/10

Exceptional

13 Apr 2026

Cesar

Very clean and near the airport

2/10

Poor

11 Apr 2026

Cassandra

Terrible smell, vapor emitting throughout the whole area. Not a pleasant experience at all

2/10

Poor

10 Apr 2026

Cassandra

Horrible! The location is good. The only thing positive I have to say. Would not recommend

8/10

Excellent

10 Apr 2026

Eric

Great place Awesome Staff

10/10

Exceptional

02 Apr 2026

Eugenia

Everything great, specially the staff. We had a couple of issues but they solved immediately. We will comeback! Easy parking, 5 minutes from LAX.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Tychaun

I stayed here during a birthday vacation and had a generally pleasant experience. The property was clean, and the room itself was comfortable. The staff I interacted with were especially kind, welcoming, and easy to talk to, which made the stay more enjoyable.

There are a few areas that could use improvement. Having basic cleaning tools like a broom or mop available in the room would be helpful for short-term guests, especially for small messes. The bathroom showed some wear, with a slightly rusted bathtub and some cracking on the walls, and the kitchen cabinets also appeared a bit damaged—these areas could benefit from updates.

It would also be great if the hotel offered access to streaming services or smart TVs, as the cable options were fairly limited for winding down at night.

Overall, despite these minor issues, I would consider staying here again.

Self

6/10

Pleasant

23 Mar 2026

Lisa

Great for a quick stay.

6/10

Pleasant

22 Mar 2026

ALBERTO

AC was great, but there was a bed, and people yelling and screaming throughout the night. The floor was not properly cleaned, and the fridge hardly kept things cold.

Partner

2/10

Poor

21 Mar 2026

Russell

Filthy!! Terrible smell!! Not as advertised!! Avoid!!!

8/10

Excellent

07 Mar 2026

George

Room was clean and shower provided plenty hot water. Room was nicely decorated as well. Paying for outdoor parking was not great. Cannot comment on the grab bag breakfast since we left before it was available.

Family

10/10

Exceptional

03 Mar 2026

Heather

Great place to stay next to the airport got some food places close by friendly staff nice shopping

Family

10/10

Exceptional

03 Mar 2026

Kiyalee

The room was clean and nice and the bed was comfortable. The staff was friendly and it was easy to get around from that area to different stores and places on the freeway.

6/10

Pleasant

28 Feb 2026

Sandra

It was comfortable.

Partner

4/10

Poor

27 Feb 2026

Chwen Gwo

1.我們住在二樓，沒電梯搬行李不方便。
2.其中一間客房有異味，欲更換、櫃檯恢復已客滿，不可更換。
3.設備有點舊、早餐很簡便，兩間房間393美元，性價比低。

8/10

Excellent

26 Feb 2026

Jeffery

Room was nice good area

2/10

Poor

26 Feb 2026

Fawad

Had broken TV- charged me forcefully for parking. Very bad experience

8/10

Excellent

23 Feb 2026

Lizeth

Room was clean but the double beds were smaller than imagined. They looked full size and not queen.

2/10

Poor

22 Feb 2026

Cathy

Would not stay here again. Needed a room for 1 night and the room was disgusting. Dried urine on the toilet seat. Just an overall older room with a stale smell.

10/10

Exceptional

16 Feb 2026

Nancy

We love it it’s our home away from home

Leisure Family

2/10

Poor

16 Feb 2026

Sonia

Room was an embarrassing disappointment. Old kitchen with rust, stains. Both the bathroom sink and tub did not have stoppers. The floor was so dirty I had to wash it. Lots of brown dirt on my wash towel from washing the floor. Bedding was terrible. Bed was smaller than what I was expecting. The rate I was supposed to pay was not what I paid. I was charged an extra $60 per night than what I was quoted. Too many issues with room to mention. The staff was very nice, but that’s the only positive thing I can say

6/10

Pleasant

15 Feb 2026

Antonio

Non-smoking room but smelled like cigarettes. Friendly staff but doesn’t take tap payment like most hotels.

Leisure Partner

6/10

Pleasant

12 Feb 2026

Jon

room was fine but but having to pay for parking when i was staying there is stupid

Leisure Family

4/10

Poor

11 Feb 2026

Savy

The room smell

6/10

Pleasant

10 Feb 2026

Thomas

Staff was friendly, room was clean and the bed extremely comfortable. The advertised breakfast was a little UNDER whelming

Self

10/10

Exceptional

03 Feb 2026

Grace

Rooms are clean, the staff at the front desk is so nice and accommodating. I have never had a bad experience here. Literally step outside your room and are in a really nice Ralph's. Shopping Plaza across the street has everything including an In&Out!

4/10

Poor

28 Jan 2026

Brian

My friend got the room for me and weren't not friend's anymore because the room was dirry And my MAJOR COMPLAINT WAS THE TVs blue screen i even asked a few other people who had rooms there including 1 of the maid and all said the same about the tvs having a blue haze

Business_and_leisure

2/10

Poor

25 Jan 2026

Nick

Room was awful,badly warn out
Nothing supplied to use the kitchen
Hot water faucet didn’t work right in tub overall condition of room and hotel site was terrible

10/10

Exceptional

24 Jan 2026

Andrea

Nice, friendly staff!

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

La Tray

I had an exceptional experience at Extended Stay America ONLY for certain staff members and I’m giving thanks to the incredible leadership and staff members, General Manager Luz exemplifies what the company stands for—patience, understanding, and genuine care. Her leniency and willingness to listen made my stay truly comfortable and stress-free. She goes above and beyond to ensure guests feel valued and respected, which is a true reflection of her dedication and professionalism.

Sierra is also a standout employee—dynamic, friendly, and attentive to every detail. Her positive attitude and proactive service made a lasting impression.

Ms. K is absolutely amazing—her warmth, efficiency, and personalized care set the bar high. It’s rare to encounter such a committed team that truly cares about their guests.

However, I regret to express my dissatisfaction with my experience at Extended Stay America due to Assistant General Manager Jessica. Her demeanor was unprofessional and dismissive, which I found disrespectful. Her personality is dry and unfriendly actions, falling short of guest service standards. She would benefit from guest relation training to improve her interpersonal skills and create a welcoming environment.

Thank you, Luz, Sierra, and Ms. K, for making my stay memorable. You all embody the best of what Extended Stay America has to offer!

Friends_and_family Family

4/10

Poor

17 Jan 2026

Ricademus

Not good. Check in took 20mins. Audit was going on was the excuse. Lobby stunk of weed. Room stunk of cigarettes and weed. Room numbering makes no sense. No map in lobby. Room had no shampoo or conditioner. Soap only. AC was a loud window unit. It was nice to have Ralph’s and fast good nearby.

Business

4/10

Poor

13 Jan 2026

Aissa

The room was not the best, they put us in a disabled room when I reserved a queen double, saying they were fully booked.
The shower was terrible. Just like an open floor area to wash, didn't matter that the curtain was there, it didn't prevent the water from going everywhere in the bathroom, hence making it dirty from walking on the floor with slippers, etc.
The bed was REALLY uncomfortable.
You have to pay for parking now which is ridiculous because they are totally lacking in their breakfast offerings anyway. The TV was very old and didn't display anything clearly. So more money for less services and amenities. Won't stay there again. The only thing that is good is the location.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Kylah

My stays are always wonderful

Leisure Family_with_children

2/10

Poor

07 Jan 2026

Anthony

My experience at this Hotel was Terrible. The room was dirty and smelly The Worst Hotel Ever

Business Family

10/10

Exceptional

05 Jan 2026

Marcus

the was very clean and the staff was great

4/10

Poor

04 Jan 2026

Juliana

Hot water/coffee and granola bars for breakfast.
The receptionists are always busy somewhere else, but there’s a phone outside that you can call them.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Patricia

Check in with staff was fantastic however the room was very dirty and beddding had blood and urine all over. Absolutely disgusting!!!

Family

2/10

Poor

02 Jan 2026

Rosiane

There was no breakfast, and they didn't even have coffee. The service was terrible, and the people around were very strange.

Family

10/10

Exceptional

02 Jan 2026

Stephen

Room was clean and front desk staff was very courteous

4/10

Poor

30 Dec 2025

Chris

Bed was uncomfortable, was basically a fold out bed. Room was located toward the back with strangers walking around, so was sketchy to leave room at night. Also, marijuana smell was everywhere.

Business Self

4/10

Poor

30 Dec 2025

Imran

No shampoo in the room. A broken fridge that makes noise. No courtesy from the front desk staff

Business_and_leisure Friends

6/10

Pleasant

30 Dec 2025

Yashika

Long waiting time during check in due to some software “Audit” . No option to cancel the reservation from expedia app or at the hotel . We were waiting to get a room for an hour and the room has a strong cigarette smell and washrooms were not properly cleaned. I would not receive this place to anyone . Only reason to book it was that it’s near LAX airport.

Partner

4/10

Poor

29 Dec 2025

Manisha

very limited menu, Grab and go and that too was not enough, kitchen stove smelled

Friends_and_family Family

8/10

Excellent

28 Dec 2025

michael

Yes

4/10

Poor

28 Dec 2025

Gladys

I just hate it when people won’t own their mistake. I couldn’t figure how the shower worked during my entire stay and as far as I’m concerned, I didn’t have hot water. The front desk never informed me on their unique way to have hot water running in the shower and the manager’s response was: You always had hot water…only that I didn’t know that! She took off 20% off the bill for the first 2 nights, however, last night for the 3rd time, there wasn't hot water either. I guess it’s the guest’s fault to be ignorant. I normally stay at hotels where things are straightforward! I will NOT be back at this motel.

10/10

Exceptional

27 Dec 2025

Kylah

I just love this property they always exceed my expectations

10/10

Exceptional

27 Dec 2025

Desmen

Feel like home very comfortable

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Kylah

As usual everything at this property is Too Tier and i will be coming back everytime

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Kylah

I had gotten a room for some days and decided I wanted to make in room food using the kitchen , when I started to cook I noticed that the burner didn’t work , I called the front desk and the manager immediately changed my room out with another one and personally came and gave me my keys, these people here always go above and beyond and I will always come here me and my kids

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

SOMESH

Exelient

Leisure Family

10/10

Exceptional

16 Dec 2025

Bharat

Good

Business

10/10

Exceptional

16 Dec 2025

Johnny

The room was spotless, great service

Business Family

2/10

Poor

15 Dec 2025

Jocelyn

Room was not clean. Asked for a different room and nothing available. No choice but to go somewhere else.

Friends_and_family Family

2/10

Poor

15 Dec 2025

Shae

There was mold in the trash can, the trash cans were full when I first got the room. The room smelled that cigarettes & animal waste. I have a daughter & it just didn’t feel healthy breathing all that in. There was also mold on the side of the fridge. Truly just a nasty stay & I have pictures as well

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Marisa

Front desk was helpful with communicating during my stay

2/10

Poor

14 Dec 2025

Josh

STaff was nice but the room was gross.

Business Family

2/10

Poor

10 Dec 2025

Daniel

Room very neglected, spider webs in bathroom, electrical outlet missing protective cover, and either the A/C or room smelt like dog piss...not to mention my double beds that i reserved were not available!

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Dushyant

There was no shower curtain in bathroom!
Breakfast was very poor and only two items muffin and blueberry bar. In addition oat ant hot water.
They shouldn’t say free breakfast.
They are charging $17 plus tax for parking. Not disclosed on Expedia website.

Leisure Family

4/10

Poor

06 Dec 2025

George

It’s too old low water pressure in shower rooms had unpleasant smell

8/10

Excellent

04 Dec 2025

Joseph

Not the greatest, but this was a no perks stay.

Business

8/10

Excellent

02 Dec 2025

Damion

Yes

Self

2/10

Poor

01 Dec 2025

John

Terrible

Leisure Self

10/10

Exceptional

29 Nov 2025

Diana

Very good hotel

10/10

Exceptional

25 Nov 2025

Nancy

Close to my family house

10/10

Exceptional

22 Nov 2025

albert

Very nice staff, kitchenette in the room, and claen facility. Need it for 2 nights to fumigate our house. Close proximity to many food places, and obviously LAX

Leisure Family

6/10

Pleasant

21 Nov 2025

Nancy

Las habitaciones estan limpias, pero el edificio no.

Business_and_leisure Family