Sonesta Select Los Angeles LAX El Segundo

United States , Los Angeles - CA
El Segundo, 2000 E Mariposa Avenue
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100 reviews shown

2/10

Poor

08 Jun 2026

Dolores

The room wasn't up to par. Management has been made aware. I hope they look into the matter promptly.

Self

8/10

Excellent

07 Jun 2026

Darryl

I loved the accessibility but the cleanliness and room location wasn’t on par with my expectations. There was hair in the shower upon arrival. The room selected (front desk scrambled for) was next to a side entrance and was loud enough to hear the conversations and door opening from the inside.

Self

6/10

Pleasant

07 Jun 2026

andrew

$35 parking really stunk!

Family

10/10

Exceptional

07 Jun 2026

Jun

Nice staff and convenient airport shuttle

Family

10/10

Exceptional

06 Jun 2026

Rocio

This is my second time staying at this sonesta the place is very comfy and quiet. Sometimes hotel stays you hear alot of noise but not here it’s very quiet and the staff is always very helpful Jordan helped me on that day he was very nice and very informative. The room was very nice I got the king size bed very comfy the bathroom was spacious and very clean. The room had a small couch and the T.V. Was a good size and was able to login to my Netflix with no problem. Will be back again😊

Partner

4/10

Poor

06 Jun 2026

Marisol

They gave mexthe wrong room after we had already brought all our baggage in and then I realize the room was not the one I paid for coffee machine didn't work not a good experience

8/10

Excellent

06 Jun 2026

Courtney

Clean spacious rooms near the airport.

Self

6/10

Pleasant

06 Jun 2026

Jennifer

Large red stain on carpet and stains on bed. Pull out couch was decent, bed was comfortable. Microwave, keureg, and mini fridge were nice. Overall decent.

Self

6/10

Pleasant

06 Jun 2026

Janelle

Room was a bit dark even with all of the lights on
Close enough to walk to bus stop and chain food places

Friends

10/10

Exceptional

05 Jun 2026

Elizabeth

Nice Garden area for sitting

Pet

8/10

Excellent

04 Jun 2026

Nancy

First of all the shuttle company failed to tell us there are two Sonestas near LAX. I said El Segundo when I called and the shuttle I got on took us to LAX. Luckily the correct shuttle called me and picked us up at the LAX hotel and took us to the correct one so we didn’t have to go back to the airport. Make sure you get on the Sonesta SELECT shuttle. The front desk clerk was super friendly and got us into a King room which we preferred. All amenities and hotel room were great. The “breakfast” restaurant (not free which we knew) was basically just coffee, a few pastries and some boxed cereals and microwave items like oatmeal. The cashier was not friendly and has her head in the clouds. The hotel clerk did mention they were going to be expanding into a dinner restaurant in a few weeks. Overall a great affordable hotel with just a few glitches.

Partner

10/10

Exceptional

04 Jun 2026

Laveen

Great & helpful staff!

Friends

8/10

Excellent

04 Jun 2026

Francine

Staff were friendly and helpful. Having a shuttle was also very convenient.

Family

10/10

Exceptional

03 Jun 2026

Daniel

Front desk was so very helpful, I will return again.

Family_with_children

6/10

Pleasant

03 Jun 2026

Kristie

I didn’t know that I had to pay for parking so that was a surprise when I got there. It was a bit expensive so they really should just include it in the price. I had a room that had a double door to the room next to me and the people next to me were either loud or the doors didn’t close off sound very well so I didn’t sleep very well on both nights because you can hear talking throughout the night from the next room. I probably wouldn’t stay there again on my next trip.

Self

4/10

Poor

03 Jun 2026

Andrea

Were placed on the 3rd floor with no working elevator & 5 bags of luggage that we had to carry up the stairs, room cleanliness was not there. There were dust mites through the ceiling & walls, reddish/brown stains on the drapes & wall near the window. Walked around bare foot with little black lints all on our feet after shower use. Parking is NOT free & overnight parking starts at $35 with barely any present without having to walk the whole property to find one. Dog friendly hotel so you wake up to all of them crying & whining throughout the walls + dry dog bowl in the front for them to dry however it was dryer than the desert.

Partner

4/10

Poor

03 Jun 2026

John

Water in the shower went from cold to scalding and back again during shower. Once I turned it on and it was all scalding no matter how low I turned it. The shower valve is obviously not working right. Lots of foot noise from above. Front desk guy was great. Gross stain on bathroom carpet. Headboard was disgustingly dirty and greasy.

6/10

Pleasant

02 Jun 2026

Selina

Staff was great at checking in and scheduling shuttle to airport. Shuttle drivers were very friendly and got to the airport quickly. However the carpet and furniture in rooms looked old, dirty and stained. Did not look the best for cleanliness. With that said bathroom and bed was clean and bed comfortable.

Partner

8/10

Excellent

01 Jun 2026

Brandice

I did not like the tub I had to put a towel down on the floor of the shower due to it being dirty smh

10/10

Exceptional

31 May 2026

Jose

Family_with_children

8/10

Excellent

31 May 2026

Matthew

Solid next to LAX spot. Nothing fancy or overly convenient and often times it is vastly overpriced for the quality/amenities/location etc….

They did change to a 3rd party parking service. Don’t park a car.

7.5/10 for value (depends on nightly room rate).

Self

2/10

Poor

30 May 2026

Breakfast is terrible.
We bought breakfast package with our hotel room. It consists of a cup of pre-package cereals, a small muffin, a pre-package orange juice box, and a cup of coffee. No other option. Terrible.

Partner

10/10

Exceptional

28 May 2026

Patricia

The room was very clean. The shuttle was provided free of charge. The staff was friendly.

Self

8/10

Excellent

28 May 2026

Morgan

good stay balcony's are a nice touch

10/10

Exceptional

27 May 2026

Rachelea

Great shuttle service and breakfast . It included a juice and a coffee and cereal and a grain like bagel or
Muffin and like one other thing which was a surprise and rooms were great .. loved the temperature control

Partner

10/10

Exceptional

27 May 2026

Keisha

Rooms were very clean and staff were very helpful.

Family

8/10

Excellent

27 May 2026

Matthew

The morning shuttle got me there just in time, despite me being late. Totally saved my trip

Self

6/10

Pleasant

27 May 2026

Marie

The property was clean, the lobby was spacious, the room had a nice sitting/tv watching area, and there was a grocery store and food options within 10-15 minutes of walking. Michael at the front desk was especially helpful in making recommendations and finding workarounds when I had to modify plans due to hotel issues.

I was very disappointed with the bar not being open (despite being featured as an amenity), thin walls, a very soft mattress, a lack of beverage choices in the pantry, super unstable internet (our movie rebooted 5 times) and most of all -- no hot water until 10:13 am (difficult with an 11am check out time). The \"construction notice\" attached to my check in statement said water wouldn't be available (or intermittent at best) in the morning between 6-8:30am due to repairs. What? Prime time on a holiday weekend morning? And then it was late by almost 2 hours. I did get a small credit at checkout when I asked for it.

And maybe this is customary for the area, but $15 per adult for airport shuttle, $35 for overnight parking, and lobby coffee that you have to pay for -- all seemed to be a lot.

None of these were staffing issues. All staff were helpful and professional. These are all corporate/management issues.

Self

8/10

Excellent

26 May 2026

josephina

Shuttle bus services were pretty good, but you do need to call hotel first to get pick up. Hotel front desk was fast checking in, but then I was informed the elevator has been out of order, but luckily, one staff was able to help carrying the luggages to the 2nd floor for me. So overall it was a good stay.

Self

6/10

Pleasant

26 May 2026

Sharon

Staff was great; beds comfy and room spacious. The biggest issue was public corridors and elevators were disgustingly dirty and dated… as though never vacuumed, cleaned or replaced. Will not stay here again unfortunately.

Partner

10/10

Exceptional

26 May 2026

Katherine

Desk staff were outstanding! Friendly and helpful. The convenience shop in the lobby was very well stocked. Our only snag was that the airport shuttle wasn’t available for free due to our early departure time (before 6am it runs only by appointment). We did book it at $15/person, and it was on time and more convenient than taking a chance on an Uber. We would stay there again and highly recommend this place.

Partner

8/10

Excellent

25 May 2026

Pedro

La limpieza estaba buena, las habitaciones son muy espaciosas y el personal es muy amable. Muy dispuestos a ayudarte.

Family

10/10

Exceptional

25 May 2026

Jeffery

Nice hotel in great location for airport travel. Would recommend

4/10

Poor

25 May 2026

Shruti

The carpets in both the room and the hallways were not clean, which made the overall property feel poorly maintained. Housekeeping was also disappointing — during our two-night stay, the room was not properly tidied, and the trash cans were never emptied.

We had booked breakfast through Expedia, but it seemed the hotel only provided the continental breakfast option, which was not clearly communicated. Additionally, I needed quarters to use the laundry facilities, and the front desk staff would not provide them unless I paid cash upfront. I found this unusual, as it would have been much more convenient to simply charge the $10 to my room bill.

Family_with_children

10/10

Exceptional

24 May 2026

Kelley

The room was clean the check in staff was very nice. Parking was very full. I was not there for breakfast so I cannot review that.

Friends_and_family Friends

8/10

Excellent

24 May 2026

Karesta

A microwave in the room would’ve been nice. Parking was horrible! Not enough parking spaces. We had to drive around for minutes at a time to get a spot and that’s only if someone was leaving. Security was helpful with getting us a parking spot after there was none found.

Partner

10/10

Exceptional

24 May 2026

Ciandria

The staff there were really nice. There two gentleman the day I checked in. We there for only one night but they offered free parking to anyone who took a room on the other side of the hotel where the elevator was out of order. They even helped carry the bags up. It’s close to everything. Our room had a balcony overlooking the pool.

10/10

Exceptional

24 May 2026

Angel

Perfect place for families with multiple beaches within driving distance.

Family_with_children

8/10

Excellent

24 May 2026

Isela

Great location, very clean! Staff was excellent! The only problem was the parking situation. The fact that people have to pay for parking is insane!

Family

10/10

Exceptional

23 May 2026

Joel

Very comfy room. Close to the airport that it was a must for us as we used LA as a two day long stopover for a very long trip after. Breakfast was very basic (american coffee, juice, one choice between muffin, croissant or bagel and a cereal box). Near of places to eat. Personnel were very friendly and a nice shuttle to and from airport included.

Family_with_children

2/10

Poor

22 May 2026

Dallyn

Hairs in the bed, Nearly fell to the floor the bed was so saggy. Really unclean. Will not stay again

Business

6/10

Pleasant

22 May 2026

REGINA

I don't like the $35 fee for parking in a open lot - Why is there a fee to park at your own risk? I checked in at 530pm and the Restaurant was closed? i checked in 1 week prior and the Elevator was broken...

Partner

4/10

Poor

22 May 2026

Maria

No fue lo que esperaba, el ascensor no trabajaba y nos dieron la segunda planta, no había ni una botella de agua como un cumplido, bajé a comprar una botella de agua y como si estuviera en el Sáhara, costó $9.00, la alfombra muy sucia y el aire acondicionado muy antiguo.
Los baños limpios y las almohadas confortables.

Partner

10/10

Exceptional

21 May 2026

Kenny

Front desk staff are super nice, accommodations remind me of Courtyard Marriott, which is to say that it is very nice and you have just about everything you need in your room. Would highly recommend it!

Partner

10/10

Exceptional

21 May 2026

Samantha

We were there for one night due to a flight cancellation. The staff was very helpful and so easy to work with after a long and stressful day of changing our travel plans!

Partner

8/10

Excellent

20 May 2026

Gerda

close to airport and provided shuttle

Family

10/10

Exceptional

20 May 2026

Tamirah

Clean and quiet; friendly staff

10/10

Exceptional

19 May 2026

Percy Steven

Very well maintained, nice swimming pool area, shuttle service and friendly staff.

4/10

Poor

19 May 2026

Christine

I hated my stay here. The carpet in the hallway is very rundown. It just feels dirty. My bathtub didn’t drain, the toilet bubbles up every time you flush it. It’s gross. I couldn’t wait to get out of there. Thankfully I only booked one night. Would NEVER stay there again! I ended up staying at the Hampden Inn close by for the same price (missed my flight) and it was SO much better!

Family_with_children

8/10

Excellent

19 May 2026

Morrichelle

Great price, great rooms, great amenities and close to everything. Very family friendly and convenient.

Family_with_children

8/10

Excellent

19 May 2026

Oren

Mediocre overall. However outstanding staff.

Partner

6/10

Pleasant

19 May 2026

JOHN

Third floor room, elevator not working with two towers with directions.

Partner

6/10

Pleasant

18 May 2026

NICOLE

No hacen limpieza en los Cuartos pedimos cambios de Toallas .
Llegamos y no estaban .
Después Llegaron .
Hotel para una noche por LAX .
Desayuno muy básico.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Julien

I felt like it was a 1-star hotel. Parking is $35 extra. You have to use a cell phone to scan a QR code to pay. I do not have a cell phone and the staff at check-in made it quite clear to me I was an inconvenience to them for not having one. He said he would make an acceptation and charge the $30 parking fee to my $100 deposit fee \"this one time\" LOL! They did me a favor LOL. Check-in wasn't the only time staff made it very evident they had no training in customer service. Another example is I asked the front desk which way to the airport and she couldn't tell me. I was told the lobby cafe opened at 6:30am. When I got there in the morning the clerk barked at me that they don't open until 7am. I left to go to my room to make the horrible in-room coffee but decided to go ask if they could just serve me a cup of coffee in which she rudely pointed out there was guest coffee in the lobby. It would have been nice to have been told this at check-in but they couldn't be bothered. They were to busy being upset that I couldn't scan the QR code to pay for hotel parking. Besides being reprimanded by staff, another bright spot was a party that started around 1am across from my room. I had to call the front desk multiple times before the party was broken up. It didn't quiet down until 2:30 am. In total I paid $215 to get a poor night sleep and be treated rudely. On the bright side I found my way to LAX with no problem as it was very simple: go up Mariposa and make a right.

Self

8/10

Excellent

17 May 2026

Gloria

Convenient location for 1 night when connecting flights. Staff was very nice, and beds were comfortable but the carpet in the hallway was pretty filthy and the rooms could use an update. Otherwise it was just fine for our needs.

Family

6/10

Pleasant

16 May 2026

Grant

Hotel is ok to stay at to get back and forth from LAX airport since they have a free shuttle that is free if you stay at this hotel and is very reliable. The hotel is ok the rooms are large, nice large tvs in the room to relax etc. There is a swimming pool outside but no heated water is very cold. The elevator to our room was not working so was a bit tedious walking up to the room with luggage. I was not a fan is check in time of 4:00 pm should have been able by standard to get in by 3:00 pm (this is most hotels). To fair to the hotel they were accomating as they store your luggage in the back if you show up early and want to go shopping etc. They also were willing to go into another room a bit earlier which was nice. Nearby all there are some fast food restaurants a nice hamburger place, chickadees, cars junior just a short walk down the road. Overnot a bad hotel at all to stay...recommended

Family

10/10

Exceptional

16 May 2026

Joyce

Water 8,00? Really! Highway robbery! Treadmill belt very used and almost tripped over it while running, time to replace! Staff was great though!

Family

10/10

Exceptional

15 May 2026

Rocio

The sonsesta will definitely be a place I come back to again the staff is nice the room was very clean and the bed was comfy. 10/10

Partner

10/10

Exceptional

13 May 2026

Akinna

Micheal specifically very accommodating and Jordan excellence service as well i will be bcak just because of them!!

Partner

10/10

Exceptional

13 May 2026

Carlos

Great staff that always takes care of any issues that arise. Have stayed many times before and will stay again.

Self

10/10

Exceptional

13 May 2026

Keith

Great service, clean rooms

Friends

8/10

Excellent

12 May 2026

Teresa

Everything was fine except the airport shuttle service does not start until 5:30 AM, so I took an Uber for my 6 AM flight.

10/10

Exceptional

12 May 2026

Jill

Airport shuttle was waiting for us at Terminal 1. Driver was very cooperative and courteous. Shuttle is 24/7, but you have to pay $15 per person between midnight and 5.30am. This did not work for our early morning flight, so staff arranged an Uber which was much cheaper.

We arrived Mother's Day (four Aussie mum's and grandma's) and the staff could not have been nicer. Gave us a large sack of chocolates and four bottles of water, much appreciated, as we were missing our families. Reception staff very helpful and efficient.

There is a small shop on the premises with a microwave, but Ralph's supermarket is only a short walk as are a few other takeaway.

Would definitely stay there again.

Friends

6/10

Pleasant

11 May 2026

Cynthia

The property was good but I would change out carpet
I spent $13 for ice cream and bottle of water
I paid $123 for 3 nights parking
I stayed 3 nights and my room and bathroom wasn’t serviced No one asked
The deposit now is $150… interesting

Self

4/10

Poor

10 May 2026

Rebecca

Elevator was broken on one side of the property. Smoke alarm in the room went off all night. No shower curtain, shower didn’t work properly.

Self

10/10

Exceptional

10 May 2026

Sheri

Breakfast was ok, not a lot of selection especially for allergies. Every thing else was great.

10/10

Exceptional

10 May 2026

Martha Doreen

The young man that checked us in was very friendly and accommodating! He is a great asset to your company! Thank you

Friends_and_family Family

6/10

Pleasant

10 May 2026

Amy

The staff was great! Very helpful and kind. The beds were comfortable and the room was spacious. The curtain in my room was broken so it let in sunlight in the morning but wasn’t horrible. Balcony was pleasant to have. No elevator which was inconvenient however, they helped us bring our bags up the stairs when we arrived. Overall, very good experience and would recommend this hotel.

Family_with_children

6/10

Pleasant

09 May 2026

Yvonne

Staff friendly. Arrived at 3:15 wanted to charge me $30 for early check-in.
I sat in the lounge and 30 minutes later he waved to me said I can check you in. I’d just had 13 hour flight from New Zealand!!! Did not tell me about signing up for the first shuttle the next morning.

Self

10/10

Exceptional

08 May 2026

Bernhard

Didn't eat there

4/10

Poor

08 May 2026

Desiree

Noise Noise Noise! This hotel is located against a busy highway. If you want any chance of sleeping, go somehwere else. I had to switch rooms to be away from the highway and it was still noisy.

The parking is tight. They charge fro parking but I had no idea when I booked.

The rooms are outdated but were decently clean. The shower worked well. The breakfast was good for a hotel of this kind. The desk workers were helpful.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Bruce

We got in very late and used the shuttle service to get to the hotel and back to the airport in the morning. The drivers were VERY nice and helpful. We really did not use any \"services\". The hotel we nice upon check-in, but the room was a bit 'dated', and noisier than the other Sonesta we stayed at in the LAX area about a year ago. Overall, the amenities were good, and the guest service staff were helpful and nice.

Partner

8/10

Excellent

07 May 2026

Lynne

Starbucks type breakfast. A bit disappointing to not have healthier options.

Partner

10/10

Exceptional

07 May 2026

Gavin

Fortunately shuttle service runs until midnight so I still made the deadline.
Room was clean, all staff was polite and accommodating, many eateries within walking distance like In-N-Out Burger, 7-Eleven, and others.
Lobby is great, fitness area enough, fire pit, corn hole, many things to do.

Self

10/10

Exceptional

07 May 2026

Jennifer

Wonderful staff.

Self

10/10

Exceptional

06 May 2026

Mariana

Excelente servicio y la habitación estaba muy limpia, con un lugar muy espacioso y todo lo necesario

Family

2/10

Poor

05 May 2026

Luisa

Hotel room smelled really bad. Would not recomend.

10/10

Exceptional

05 May 2026

Ronda

The hotel was nice. I wish that I knew the name of the gentleman who checked us in. He was great. After a long day with a family member in the ER, it was nice to be treated well. The one disappointment was the breakfast. They did not have a complimentary breakfast. My sister ordered overpriced pancakes that were taken out of a refrigerator and popped into the microwave.

Family

10/10

Exceptional

05 May 2026

Yarayni

The room was clean. There was a shuttle available but because we arrived late we didn’t get to take it. It was very close to the airport and light breakfast was included. Room was spacious, bathroom was pleasant and the staff was helpful.

Family

10/10

Exceptional

04 May 2026

Kimberly

Staff very good, helpful, rooms clean and comfortable! Appreciate airport shuttle

Partner

10/10

Exceptional

03 May 2026

Roberto

Good customer service

Family

6/10

Pleasant

03 May 2026

Sandra

The airport shuttle was a highlight of the stay. The driver has an up-beat personality.

The hotel has a dated feel to it but the the bedding sheets were clean appearing.

Some drawbacks would be there was black mold that was painted over in the bathroom ceiling and the $30 early check-in fee. Then again, there seems to fees for everything over there.

Thankfully, my stay was not too long. Overall, 6/10 experience

10/10

Exceptional

02 May 2026

Tamika

Clean

4/10

Poor

02 May 2026

Ivan

We didn’t have hot Water and

8/10

Excellent

01 May 2026

daniel

If traveling through LAX with a required stay over this is the place to stay.

Self

10/10

Exceptional

01 May 2026

Harold

No breakfast coffee shop

Partner

8/10

Excellent

01 May 2026

Juan Pablo

Good location for a 24hr layover. Lot of food places around the hotel, and useful amenities for a quick visit.
Staff was very helpful and nice

Partner

10/10

Exceptional

30 Apr 2026

Alexander

Terrific stay, clean, and surprisingly affordable for the quality. I'll be back!

Self

10/10

Exceptional

30 Apr 2026

Jerri

I got in late but had called ahead. After a long travel day, I was elated when they upgraded me to a suite since other rooms had filled.

Check in was quick, room was nice with a separate bedroom. Friendly staff, easy to get to from the airport. Highly recommend.

Self

8/10

Excellent

29 Apr 2026

Michelle

Our stay at Sonesta Select LAX was very good. The staff was friendly and helpful, our room was clean and quiet except for the airconditioner. The AC was a bit noisey and had a funny smell so we turned it off but then the room was too warm. All in all a good stay for the price.

Partner

10/10

Exceptional

29 Apr 2026

Pamela

Everything was perfect. Friendly staff, super clean rooms, comfortable beds.

Family_with_children

2/10

Poor

28 Apr 2026

Joanne De

Terrible bathroom awful shower - tub didn’t drain, basin plug didn’t fit.

10/10

Exceptional

28 Apr 2026

Avantae

elevator was broken when we checked in

10/10

Exceptional

27 Apr 2026

Bert

Front desk was very helpful and went beyond expectations

Partner

10/10

Exceptional

27 Apr 2026

Melissa

Room was clean and the staff was great. Will definitely be coming back

Partner

10/10

Exceptional

27 Apr 2026

Jacob

Very close to LAX and the staff was great.

Partner

2/10

Poor

26 Apr 2026

Doris

The shuttle dispatch was extremely rude. The elevator was broken and we got a room up in the 3rd floor. Had to haul all of our luggage two floors up and it was heavy and hard. The room was good size but super dirty. The carpet was so dirty the shoes would stick to it when we walk. The bathroom smelled like urine and semen and the towels were dirty.

Partner

8/10

Excellent

26 Apr 2026

Mandi

Everything was fabulous - staff, hotel, shuttle driver. Would have received 5 stars but the shuttle that needed to pick us up from the airport part was a tad confusing. You had to call the shuttle to be picked up. It was a dispatch that takes the call but never said what shuttle to look for. We got on Sonesta shuttle but not Sonesta Select. We were brought to the wrong Sonesta. So at 11 PM we were exhausted, couldn’t get back to the airport or brought to the correct Sonesta by the Sonesta shuttle we were on. Had to call an Uber to be brought to the correct hotel. My suggestion is that your dispatch says to watch for the shuttle marked Sonesta Select

Partner

8/10

Excellent

25 Apr 2026

James

Staff friendly and helpful.

6/10

Pleasant

25 Apr 2026

Manuel

Staff trying to charge $40 for checking in an hour before 3 pm
Would not change room with 2 queens for a king bed unless step up charge,

Family