Hilton Garden Inn Lax El Segundo

United States , Los Angeles - CA
El Segundo, 2100 East Mariposa Avenue
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100 reviews shown

10/10

Exceptional

23 Feb 2026

Lorraine

This hotel is an outstanding value. It had everything we needed. Big rooms nicely appointed and modern a nice pool and hot tube a good fitness center and business center and a great breakfast at a reasonable price. Definitely recommend it for the night before flights. They also have a free shuttle.

Family_with_children

10/10

Exceptional

23 Feb 2026

Stacey

Great room, wonderful check in staff, nice hot tub

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Abhishek

Very good room and staff.

Friends

6/10

Pleasant

18 Feb 2026

Susan

A/C compressor was very loud & noisy all night in bedroom area of suite & made sleeping challenging as you wake up every time it starts up. Sounds like a plane jet engine in room! It needs replacing with a quieter on or something?
Staff try their best & appreciated them accomodating us with my broken ankle situation.
Beds & bathroom great! TV channels pretty good range.

Family

8/10

Excellent

15 Feb 2026

Susan

Refurbished room, plenty of space for 3 adults with 2 separate TV’s. Modern bathroom. Very clean. Easy to get around hotel & secure on-site paid parking.

Leisure Family

10/10

Exceptional

13 Feb 2026

Brock

Perf

8/10

Excellent

12 Feb 2026

Hyun-Joong

Clean room. Proximity to the airport.

Business Family

10/10

Exceptional

11 Feb 2026

Dennis Luna

All good

10/10

Exceptional

10 Feb 2026

Hajime

Great facilities, great staff!

10/10

Exceptional

02 Feb 2026

Susan

Clean... Comfortable
It was really nice

Partner

6/10

Pleasant

02 Feb 2026

STERLING

This was the second time in 3 months that I've stayed here,...first time wasn't that great, as they forgot my wake-up call,...second, and most recent, was a little better,...staff at check-in, a little friendlier this time,...shuttle driver came early,...they said 20 min, but he came in 10-12 min,...nice,...room and beds comfortable, but fridge was unplugged, and there was a towel in it,...good water pressure from showerhead, but body wash bottle was empty,...areas of hallway looked unsightly,...liners were stripped, exposing the dry wall and adhesive,...another bright spot was the coffee, good, hot, and free,...hotel kept texting me, asking how the stay was,...nice,...but probably the biggest complaint I have this time was the parking,...there were many available stalls, but room key did not work when exiting, as we always had to use intercom button to ask to get out,...at that point, parking should've been waived/comp'd,...I didn't like the $100/day for incidentals, as most charge a set fee for the entire stay,...2 days for $200? Lucky I didn't stay longer,...Eboni was most helpful, friendlier on last day,...3 out of 5 stars is generous from me, and I hardly complain about hotels

Leisure Friends

8/10

Excellent

01 Feb 2026

Mary

On my previous visit, the room was not very clean, but this time it was sparkling! The staff were kind and considerate. The only downfall was that we asked to book the airport transfer, but it never arrived. When we asked at the front desk, I was told that Uber would be more reliable. Thank goodness for Uber still getting us to the airport in time!

Partner

6/10

Pleasant

01 Feb 2026

Netika

Flush didn't work. Had to call front desk twice for a 1 day stay.

Self

10/10

Exceptional

26 Jan 2026

Patricia

The front desk staff was amazing. Getting me into a room as soon as possible. My flight had been canceled and I was needing some rest. The room was clean and well appointed would recommend.

Leisure Self

8/10

Excellent

25 Jan 2026

Jeanine

Staff was friendly. Bed could use replacing.

6/10

Pleasant

24 Jan 2026

Mary

The room was spacious and comfortable but it could have been cleaner. There is a train beside but it was quiet as long as the window was closed. Great staff!

Partner

10/10

Exceptional

23 Jan 2026

Ruby

Location great. Pool was nice for the kids

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Joanne

Friendly, helpful staff. Clean room. It was an ideal place to wait out a long connection time between flights.

10/10

Exceptional

19 Jan 2026

Erin

great stay! clean and friendly!

Leisure Friends

10/10

Exceptional

19 Jan 2026

Sheila

No breakfast

Friends_and_family Family

4/10

Poor

17 Jan 2026

Melissa

Room was dated and worn. Toilet broke and had to change rooms during stay. Would not go back.

10/10

Exceptional

13 Jan 2026

kwang Yun

Good location (1 min to metro station); Spacious room; Free early check-in

Partner

10/10

Exceptional

12 Jan 2026

Dennis Luna

Shuttle service to/from LAX

Leisure Family

10/10

Exceptional

11 Jan 2026

Richard

Didn’t have

10/10

Exceptional

11 Jan 2026

Anthony

Yes

Leisure Family

8/10

Excellent

06 Jan 2026

Patrick

The stay was excellent, the amenities were spotless, and the staff was courteous and polite.

Business Self

10/10

Exceptional

06 Jan 2026

Mary

Very nicely updated, big room for 4 people

Leisure Family

10/10

Exceptional

04 Jan 2026

Kuang

Everything about this hotel is 5 star, will definitely come back

Business_and_leisure Family

8/10

Excellent

04 Jan 2026

Joanna Mabel

Security deposit was high but they met my accommodation

Leisure Family

2/10

Poor

04 Jan 2026

Tatiana

First, the room was not well maintained. During my stay, I had to contact the concierge to report black algae coming out of the sink faucet. While engineering was sent to address the issue, this is a serious cleanliness and maintenance concern that should never occur in a guest room.

Additionally, despite requesting that my room be cleaned and restocked with towels, this was never done. I stayed for three days, and not once was my room refreshed or serviced. This level of housekeeping neglect is unacceptable, especially for a Hilton property where a certain standard of service and cleanliness is expected.

Overall, this was the worst Hilton hotel experience I have ever had. The lack of maintenance, cleanliness, and basic guest service fell far below the brand’s standards.

I would appreciate a follow-up regarding this matter and how it will be addressed.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Jan 2026

LINDA

The staff were outstanding, the room perfect!

Leisure Self

2/10

Poor

02 Jan 2026

Heidi

The hotel shuttle that they offer for free from LAX to the Hilton was awful. We called the number that they provided and it took over 45 minutes for pick up. We ordered the shuttle on our return from the hotel to LAX and spoke directly to the front desk. They never entered our information or ordered the shuttle for us. We ended up taking an Uber after waiting 45 minutes for the shuttle to pick us up. Awful horrible service do not use them!

Partner

2/10

Poor

02 Jan 2026

Heidi

Our room was only partially ready from Maid service when we arrived at 5 PM in the afternoon. We did not have soap on the bathroom counter and only a few towel towels. Requested both items twice and they were never brought to our room. They also asked us if we wanted room service between our two nights stay and we said yes to refresh it. We did not receive any Maid service at all.

Partner

4/10

Poor

02 Jan 2026

Robert

The hotel was nice the shuttle service was BAD we followed the instructions and had three Hilton garden inn shuttles come the first two would not take us finally another came and delivered
Also the Expedia site says they have Breakfast Buffet. And it is not it is a place order and wait. We did not have breakfast because we had only 30 min to order eat and go to the airport for our flight.

10/10

Exceptional

01 Jan 2026

Marshawn

Check in was great. Front desk receptionist awesome. Key less entry. Linked to my actual Hinton Honors account. Conveniently located near LAX and a bunch of other good spots. Hotel provides shuttle.

Self

10/10

Exceptional

01 Jan 2026

Jennifer

Didn’t wake up on time for breakfast but everything else was excellent we will be returning

Partner

10/10

Exceptional

31 Dec 2025

Jeffrey

The front desk staff was very helpful during our stay. Breakfast was high quality with quick and friendly service.

Leisure

8/10

Excellent

31 Dec 2025

ROWILAN

Great but the only thing is you pay your breakfast. They should be provided because it is not a 5 star hotel and most hotels comes with free breakfast.

Leisure Family

2/10

Poor

31 Dec 2025

Margaret

I canceled my reservation because the shuttle ran too late. For a 7:30 flight, a shuttle starting at 6:00 is too late

10/10

Exceptional

30 Dec 2025

Earl

Staff was great. Shuttle was easy to catch. Comfortable room. Would stay here again.

10/10

Exceptional

27 Dec 2025

Jennifer

The parking is not free, but it is gated so it felt safe. Breakfast was good. We ate there 3times. The last breakfast we ate there the yogurt bowl was rather small, no blackberries and nothing to makeup the volume. The alarm went off at 2:30 am the first night. The police were there in the evening once for a domestic dispute in one of the rooms. Everyone we dealt with was friendly and efficient. Bathroom was clean.

Leisure

2/10

Poor

27 Dec 2025

moussa

fire alarm starts at 3 Am for no reason my baby 6 month old was so scared and screaming all night because of them

Family_with_children

2/10

Poor

26 Dec 2025

Jonetta

Unsanitary and poor customer service.

Leisure Family

10/10

Exceptional

26 Dec 2025

Sheila

Breakfast was not experienced.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Heena

Did not take the breakfast .

2/10

Poor

21 Dec 2025

ISIDRO

Disappointed with the driver lack of manners and helpfulness. The charge for extra transportation before 6am, we stayed 19th to 21st and no service. Everything is extra charge. Water in the room $3.00 per bottle.

Business_and_leisure Partner

10/10

Exceptional

21 Dec 2025

Toni

Wish there haf been oatmeal on the menu. Other than that everything was very nice.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Shelly

Nice staff, clean rooms, great location

Leisure Self

6/10

Pleasant

19 Dec 2025

Lucia

I got a little disappointed because the coffee maker didn’t work. That’s one of the things they are really wants to have it in the morning. Make coffee.

10/10

Exceptional

18 Dec 2025

Daniel

Clean environment, nice staff, great style, spacious, comfortable, nice lobby area, family friendly.

Business Family_with_children

8/10

Excellent

16 Dec 2025

Amanda

Great room, helpful staff, good location to visit the sites and great location for SoFi stadium.

Leisure Family

10/10

Exceptional

15 Dec 2025

James

Very clean rooms. Great front staff. Alvin is fantastic

Leisure Family

10/10

Exceptional

15 Dec 2025

Natasha

Courteous Staff. Quiet and Clean.

10/10

Exceptional

04 Dec 2025

Timothy

The Airport Shuttle was great and the bed was comfortable for my 14 crushed vertebrae back.

8/10

Excellent

01 Dec 2025

Denise

Room was clean and neat. No concerns

Business_and_leisure Self

6/10

Pleasant

30 Nov 2025

Daniel

The beds were hard. Our room sounded like the metro tram was inside our room. Kept me and my kids up all night. We were on the 3rd floor which was level with the tram and it was loud!

Leisure Family

6/10

Pleasant

26 Nov 2025

Dolores

Gjkl

10/10

Exceptional

25 Nov 2025

Ivette

Muy limpio, bonito y buen servicio

8/10

Excellent

24 Nov 2025

Chihiro

Overall, it was good. The lobby and the room was clean and neat. The shuttle service to the airport was convenient.
But I didn't like 2 things. The light of the bathroom and the pillows. The bathroom's light had a motion sensor and the light turns off if it doesn't catch any motion around. While I was taking shower, it turned off twice and I had to get out the shower and turned it on again. As the shower is weak like an usual hotel shower and I have a long hair it was inconvenient.
The pillow was very warned out so it went to flat once I put my head down. After long flight, I needed better neck and head support for sleep but the pillow didn't give me that.

Leisure Partner

2/10

Poor

24 Nov 2025

clorinda

The shower had hair all over it, so the bathroom was clearly not cleaned. On top of that, the hotel was very noisy—I could hear people in the next room all night and couldn’t sleep at all.

10/10

Exceptional

23 Nov 2025

Sean

Clean room, nice staff, easy to check in and out.

8/10

Excellent

22 Nov 2025

Lourdes

I could not get regular TV channels to work.

10/10

Exceptional

20 Nov 2025

Priscila

I don’t remember the nice lady that checked us in. She has curly hair maybe Jessica. Anyways she was awesome and has great customer service.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Angie

Clean room, friendly staff, quiet hotel, convenient location

Leisure Partner

10/10

Exceptional

19 Nov 2025

Alexa

Everything nice

Business Family

8/10

Excellent

19 Nov 2025

Ioannis

It was a one night stay, but pleasant.

Leisure Self

10/10

Exceptional

18 Nov 2025

Robert

I didn’t eat breakfast at the hotel.
Rooms were very clean and comfortable

Business_and_leisure Friends

10/10

Exceptional

17 Nov 2025

Najah

Room was clean and nice and location was in good spot

2/10

Poor

13 Nov 2025

Sharon

The screaming alarm system woke up frightened 3rd floor residents in the middle of the night. It lasted for a good 2-3 minutes without any instructions/ directions from staff.

Business Self

10/10

Exceptional

09 Nov 2025

Hazel

Smell of cleanliness of the bed sheets.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Kimberly

Great stay!

10/10

Exceptional

05 Nov 2025

Angela

Staff were so friendly

6/10

Pleasant

04 Nov 2025

Kenneth

Hotel location is very convenient to LAX and getting on the freeway to explore Los Angeles. The service was ok and the hotel needs to be updated. The walls are very thin and you can hear your neighbors through the day & night. The bathroom was fairly clean, however house keeping never came to clean during our 3 day stay.

Partner

8/10

Excellent

03 Nov 2025

Malia

Great stay…walls are a little thin; neighbors loud next to us.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

STERLING

Checked-in late (past midnight), but made a call to them, and they allowed it,...only stay for 4 hours, but needed a shower and a little sleep,...only flaw was I don't think I got my wake-up call, otherwise, room was spacious and comfortable

Leisure Self

10/10

Exceptional

01 Nov 2025

Susan

Airport shuttle wonderful and staff exceptional! Thank you

Partner

10/10

Exceptional

01 Nov 2025

Timothy

Staff was great very nice and helpful
Room was great

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Ronald

Clean room, great TV channels

Leisure Partner

10/10

Exceptional

27 Oct 2025

Ada

Great staff and very convenient

10/10

Exceptional

27 Oct 2025

Prakash

Shuttle was very easy. Highly recommended.

10/10

Exceptional

27 Oct 2025

Guillermo

Clean

Leisure

10/10

Exceptional

25 Oct 2025

Susan

Amazing time at this hotel! Staff exceptional! Thank you for the hospitality!

Partner

8/10

Excellent

22 Oct 2025

Eva

Conveniently near the airport.

Business Self

10/10

Exceptional

21 Oct 2025

Sergei

Very good hotel good transportation polite staff good place good pool very nice hotel

Leisure Family

10/10

Exceptional

21 Oct 2025

Kevin

Was good. Genuinely would come back to this location

10/10

Exceptional

20 Oct 2025

Alberto

It was good but our heater never worked so got cold in there, had to use extra blankets

Partner

10/10

Exceptional

19 Oct 2025

Natalie

Love this hotel! It was so clean and nice. With a great looking pool. Only thing that could make it better would be included breakfast. But this hotel only has a la carte breakfast you can pay for.

Partner

8/10

Excellent

14 Oct 2025

Colleen

Recommend

The hotel was very clean and the room very comfortable. I appreciated that parking was secured. Unfortunately, the noise of other occupants kept me up quite a bit. Luck of the draw in room location I suppose.

Business

10/10

Exceptional

08 Oct 2025

Rosario

Yes

Leisure Self

10/10

Exceptional

06 Oct 2025

Trudy

I enjoyed my stay because all the staff were friendly and eager to assist a disabled lady like myself. The shower and bedroom were immaculate and spacious. I would stay there again if I came back to LA.

Leisure Self

10/10

Exceptional

05 Oct 2025

Rubi

i liked it

10/10

Exceptional

01 Oct 2025

Deborah

Awesome staff, room was clean, gated parking, good food and overall excellent experience! Highly recommend

Self

10/10

Exceptional

29 Sep 2025

ANTONIO JEAN

TUDO OK

Business

10/10

Exceptional

28 Sep 2025

Antonio

the staff was exellent

Business Self

8/10

Excellent

27 Sep 2025

Angela

It was difficult to find out which airport shuttle was actually the one for Hilton Garden Inn Segundo. In addition, there is NO seating while waiting. My mother is 90 years old and cannot stand for long times. I will be sending a message to the authorities at the airport about the seating issue.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Robin

Very friendly staff

Leisure Pet

2/10

Poor

16 Sep 2025

Lisa

Room was ready and clean upon my arrival. The desk clerk was very nice and had great customer service skills.
But I went to use the restroom and it was locked! Couldn’t get in! The clerk didn’t have a proper key. Also, the small trading light next to the bed kept popping back on waking me up. The property was sold out so we could not switch rooms and it was way too late to change hotels. We won’t be back.

Partner

10/10

Exceptional

16 Sep 2025

Chelsea

Enjoyed our stay. Exactly what we needed.

10/10

Exceptional

14 Sep 2025

Christy

The only thing I I would say that they didn’t mention they were gonna charge me a deposit of 100$ and I already paid in full online and also I’m getting only 75$ in return cause they are charging for parking which again they didn’t mention that they were gonna take it from there.

Friends_and_family Friends

10/10

Exceptional

04 Sep 2025

Shelly

Friendly staff

Leisure Self