Name: Grand Residence By Newinn
Address: Sarikamiş Caddesi, 1, Istanbul, 34480, TR

6/10

Pleasant

01 Dec 2024

Ola

Close to a grocery store. The kitchen was poorly set up. No cups, dishwasher pods or soap.

Leisure Family

4/10

Poor

23 Nov 2024

shiine'

The property itself is very nice but the room accommodations were lacking. To start the sheets and bedding were dirty and the toilet looked like it hadn't been cleaned thoroughly. There are limited pots and pans and the remote didn't work, so I ended up downloading a remote app to operate the TV. I informed the New Inn staff, which is completely remote but all they did was send me new batteries after I explained the remote wasn't working and had nothing to do with the batteries. When you communicate with them they give very general answers which in most cases wasn't pertaining to the inquiries. I requested a late check out and housekeeping still showed up and told me \"no\" at which point I had to translate the very generic response I received from the new inn staff. They don't provide paper towels or trash bags and only provided only two rolls of toilet paper, which I also ended up having to purchase. If you book this hotel please be advised they only provide the bar minimum and are slow to respond to inquiries. When I arrived I was at the airport awaiting a response for check in instructions for over an hour.

Leisure Self

2/10

Poor

07 Oct 2024

erhan

I came at the residence estimated 14.00. I got my keys at 16.30. When I came in the room at 18.00 it was a complete disaster. The room was messed up and there were maintenance there to repair the bed. I called the place because there was no reception downstairs so that was one hell of a job.

They told me that they forget that there was a maintenance repair today and they didn’t arrange it on time. They said without any pardon that they would return my money and that there where no any rooms left.

I haven’t received any mail yet with the cancellation of my booking or any evidence of the refund.

I will never go to this place again in my life. No reception, no one downstairs.

6/10

Pleasant

13 Jun 2024

Mamoun

I was really surprised when the security guard refused to allow me to enter to the lobby to complete my check in as the hotel was out of staff at reception… I was left with no option just to sit on the street pathway to call the support team !!!! Security guard must be trained how to treat the customers in more respectful and professional way

Business Partner

6/10

Pleasant

01 Jun 2024

Pankaj

gym and pool people were very rude.

Leisure Family

10/10

Exceptional

23 Feb 2024

Ahed

Size, amenities, overall condition is great.

Leisure Self

10/10

Exceptional

26 Dec 2023

Ameer

Good

المكان جدا سخن والتدفئة لايمكن تقليلها والنظافه اسبوع كامل مافي حدا نظف ولابدل الغطاء بصراح مكان جميل لكن هاي الامور زعجتني

Partner

2/10

Poor

22 Sep 2023

Andaleeb

بعيدة جداً لاينصح بها

عبارة عن شقق فندقيه لايوجد بها دفع عن طريق الشبكة بعيدة جداً عن كل شي .. لايوجد بها خدمات ولا استقبال لا انصح بها

Friends_and_family Friends

4/10

Poor

09 Sep 2023

Khalid

They don't provide cleaning service and they don't have 24x7 reception service. If your flight at night you will have issues in checkout since no one will be there.

Leisure Family

8/10

Excellent

06 Sep 2023

Abdul Rehman

Over all good

Over all good but the employee at the desk down should be more helpful and welcoming tourist people as most of the gest is foreigners

8/10

Excellent

23 Aug 2023

Talat

I like this property for being clean, with a few nice amenities; however it was far from some of the tourist attractions and Grand Bazaar. The concierge desk was helpful, but our check-in wasn't a smooth one with a couple of hours delay to get our apartment ready which should've been ready by 3pm and it wasn't ready by 5:30. There was a trash left over in the apartment and the bed cover wasn't replaced. The bed sheet had a nasty stain on it and we had to request to get it replaced which was finely replaced the next day. Another issue with this and surrounding properties which are located outside of the city, it takes time to request a taxi and there is no metro near the property. Thank you!

Leisure Family

8/10

Excellent

21 Aug 2023

Adel

Clean and affordable

Leisure

4/10

Poor

15 Aug 2023

Matthew

The building itself was well-designed and the playground/garden area was nice.
However, the services were very poor; shampoo was given as hand soap for instance.
More importantly, the pool was gender specific which was NOT said ahead of time, and it was not available on Monday, which was also not communicated.
It took 20-30 minutes to check-in for most people.
Housekeeping left early, and then still didn't give us the sheet and towel (and soap) that we'd requested the next day.
The dishwasher was not run either, and as there wasn't dish soap, we spent our time without many of the dishes avail able to us.

Family

10/10

Exceptional

11 Aug 2023

Belkis

Great property, with great price. Customer service was amazing, felt welcomed. Property was clean and tidy, everything was amazing. Definitely would recommend!

Leisure Family

10/10

Exceptional

25 Jul 2023

Dina

Was a great stay.

Leisure Family

10/10

Exceptional

04 Jul 2023

Jaydi

It was great 😊 we really enjoyed our stay. Thanks a lot for Mr Zahoor for helping us through out.😊

Leisure Family_with_children

6/10

Pleasant

05 Jun 2023

Billy

Gave me a room that probably has not been cleaned for months, nasty smell, location is near nothing, better choices out there forsure.

Leisure Family

8/10

Excellent

28 May 2023

amrut

Very good

10/10

Exceptional

25 May 2023

PIYUSHBHAI RATILAL

I like that hotel so much bcz frant staff have good behaviour and helpful

10/10

Exceptional

24 Mar 2023

LEILA

It has been great property for our stay of 2 weeks .
There is everything in apartment that you need!
Love the terrace and views from it . Quite and really spacious and nice .

Leisure Family

10/10

Exceptional

26 Feb 2023

aya

Nice

Leisure Family

10/10

Exceptional

09 Jan 2023

KIO LUCKY

The is okay but the toilets are not quite roomy and transport in & out of property its terrible

10/10

Exceptional

02 Jan 2023

Mahmoud

It was amazing expereience, nice and quite big apartment, clean rooms and supported by all appliances

Leisure Family_with_children

10/10

Exceptional

01 Jan 2023

florence

Best place I have ever stayed. The staff was excellent, even with the language barriers. Planning to go to the same place with my children in the future

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2022

?????

Excelent place

Business_and_leisure Family_with_children

10/10

Exceptional

11 Dec 2022

abbas ali

above everything, was the service of Mr Zohoor the receptionist. he helped us to find a person to show us the city and when I got sick he arranged for some one to help me to go to hospital after hours, simply most helpful

Leisure Partner

10/10

Exceptional

19 Nov 2022

SABRINA

It was clean, spacious and very peaceful

Leisure Partner

8/10

Excellent

06 Oct 2022

Runu

The receptionist Zahoor was very helpful all throughout the stay, 5 star for him

Business Self

10/10

Exceptional

23 Sep 2022

Seid

Staff are excellent. Super clean, very comfortable.

Business_and_leisure Family

8/10

Excellent

20 Sep 2022

Abdulfattah

The reception staff were helpful and understanding
Nice people to deal with
Generally it’s worth the money
But location is far from the city center
Nevertheless most of your daily needs were handy

Leisure

10/10

Exceptional

22 Aug 2022

Mahamed

It is clean, quite relaxing place for family. Spend eight nights with family the atmosphere was great with a helpful front team. Zahoor, Mustapha and Kamal are always there to help you whenever you need help 24 /7. The place is quite far from most touristic attraction site and no restaurant around but cheap taxis ranging between € 10-15 are available and the front desk can help you get one. If you are looking for quite relaxing place then you won’t regret Grand Residence. What is guaranteed is Zahoor, Mustapha and Kamal will be on your side all the time because of them Grand residence will be my second home. To the management of the Grand residence take care of those gentlemen as they are the face of your business. Thanks you for your service and see you again in near future In Sha Allah.

Leisure Family

8/10

Excellent

30 Jul 2022

MUHAMAD ABDOULAYE

Grand residence is probably one of the cleanest and most beautiful hotels/ apartments I have ever stayed.

The location of the hotel is very convenient for us, and it’s more ideal for those who have their own transport. However the bus stop is just opposite the hotel for public transport.

The residence does not have their own restaurant. If you need food, you have to order a delivery, drive about 5 minutes to buy food, or go to the supermarket opposite the residence to shop and cook for yourself inside the apartment.

Things to improve:

1- when we arrived the internet in our apartment was not working. I informed the receptionist, Mustapha, he gave us access to the other vacant apartment’s internet, and told me that he was going to report the issue to get it sorted.

However, it was not sorted out until the third night of our stay, and only after I made multiple calls.

2- the toilet sit lid was broken, when we get to the apartment and we had to wait until the next day for a new sit to be installed. This could have been fixed before we check in.

Despite those few things, I loved my stay at the residence, I felt very safe and everywhere I needed to go is not more than 25 minutes drive away from the hotel, including the airport.

The place is super clean and very safe with spacious rooms with private fibre internet for each individual apartment.

staff were very professional and friendly.

I still recommend this residence and would stay again!

Leisure Family_with_children

10/10

Exceptional

21 Jun 2022

Brigitte

Excellent place

My stay was great. The place is clean and vey spacious. Open area with fresh air and a very good view regardless of which side the apartment is on. The place is very quiet. The kitchen is fully equipped. There’s a small supermarket, bakery, barber shop and coffee shop within two minutes of walking. I had rented a car so the distance between the city i.e The grand bazaar and these apartments is about 30 minutes not bad at all! The hotel staff were very helpful and speak multiple languages aside from Turkish. English, Arabic and Urdu. Check-in/check out was very easy. Mr. Zahoor made our stay very pleasant. He was extremely helpful, polite and super professional. Also, Mr. Mustafa was helpful and attended to everyone request we made immediately. I will stay here again.

Friends_and_family Family

10/10

Exceptional

25 May 2022

M

money value, super deluxe apartment

Business Self

10/10

Exceptional

18 Mar 2022

kulsoom

what i really liked about this property was that it was away from the hustle and rash of Istanbul city. it was around 30 mins away from most of the attractions. i really liked that it was super peaceful and the area was great.

Leisure Family_with_children

4/10

Poor

06 Mar 2022

William

Smells moldy.

Leisure Self

10/10

Exceptional

04 Feb 2022

Clive

Good place

We extended our stay as our flights were delayed again due to Covid. The grand residence is great, a very convenient and good value place to stay while waiting.

Partner

6/10

Pleasant

04 Aug 2021

Hilal

It was very clean quite
The communication with stuff was poor and they provide dishwasher with out s

2/10

Poor

11 Jul 2021

Verified traveler

I will make a complaint against you as you told it is air condition residence but was not and was a terrible stay . I paid for air conditioned stay. I need you send me refund for this terrible stay because it was booked via your app.

Family

4/10

Poor

21 Jun 2021

Mohamed Osama

Sad

Not good

Friends_and_family Family

10/10

Exceptional

15 Apr 2021

Verified traveler

Great service. Friendly staff. Easy check in and easy check out. Good location.

Leisure Family

2/10

Poor

08 Oct 2024

HUSSAM

Çok kötü

6/10

Pleasant

30 Dec 2023

Hassan

Läget är riktigt bra men rummet var smutsig och möblerna ofräscha

Friends_and_family Family

2/10

Poor

04 Dec 2023

Mürsel

Es geht nur ums geld alles andere ist unwichtig.

Leisure Self

4/10

Poor

01 Dec 2023

Moutaz

Badeværelset lygter var fuldstændig ulækkert.
På trods af at vi har gjort personalet opmærksom på det, men der sket intet.

Friends_and_family Family

10/10

Exceptional

20 Nov 2023

Berat

Başarılı

Gayet güzel bir konaklama güler yüzlü ilgili ekip

Partner

4/10

Poor

16 Oct 2023

Nicola

Arrivare a mezzanotte e non trovare asciugamani unitamente a lenzuola sporche non è il massimo...
Aggiungiamoci che nonostante fossimo al 12' piano i rumori del traffico erano assordanti .. l' ' hotel è ubicato in estrema periferia e con orari limitanti mezzi pubblcarenti e conobbligo

Leisure Partner

8/10

Excellent

16 Aug 2023

Soumia

C’était très bien 👍

Leisure Family_with_children

8/10

Excellent

04 Aug 2023

Sevgül

Gut