Name: Centro Westside by Rotana
Address: Mahmutbey Mahallesi, Taşocağı Yolu 39-1 Bağcılar, 39-1, Istanbul, 34218, TR

6/10

Pleasant

16 Jul 2026

Kagan

It’s an average hotel, needs maintenance. Breakfast was poor

10/10

Exceptional

12 Jul 2026

Abdullah

I had an excellent stay at Centro WestSide by Rotana in Istanbul. The service was outstanding from the moment I arrived, especially from the young gentleman at the front desk. He was incredibly hospitable, professional, and always willing to help with anything I needed. He truly went above and beyond to make my stay comfortable and enjoyable.

The level of customer service at this hotel is exceptional—honestly, even better than Amazon’s famous customer service. I highly recommend this hotel to anyone visiting Istanbul, and I sincerely appreciate the front desk team for making my experience so memorable.

Family_with_children

2/10

Poor

09 Jul 2026

Mahmoud

Terrible

Friends

10/10

Exceptional

17 Jun 2026

mohammed

Thank u for every things 🙏

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Aylin

Very clean, modern hotel with spacious rooms and friendly staff. Facilities are well maintained. Great value for money and comfortable stay overall.

Partner

10/10

Exceptional

07 Jun 2026

Aylin

I had an excellent stay at Centro WestSide by Rotana. The highlight of my visit was the spacious Centro Corner suite, which offered plenty of space to relax and a beautiful city view. The large bathtub was a wonderful addition and made the stay feel even more luxurious.
The room was spotless, modern, and very comfortable. The staff were professional, welcoming, and always ready to assist with any request.
I highly recommend Centro WestSide by Rotana to anyone visiting Istanbul and would gladly stay here again.

Partner

8/10

Excellent

28 May 2026

Vivek

Very nice experience

2/10

Poor

28 May 2026

Jerzy

Definitely not a 5 star hotel. The bathroom had a peculiar odour. The air conditioning didn’t work. I was given another guest’s Ron at check-in

6/10

Pleasant

24 May 2026

Md

There is no walking path to the Mall of Istanbul from the hotel. The only way is via vehicle or taxi. The hotel location is very bad and taxi drivers get lost finding the hotel. The service is horrendous for a 5 star hotel. The hotel should be rated a 3 star hotel. It took almost hour and a half for room service. The rooms are not sound proof, you can hear all the noise from adjacent rooms. Overall, had one of the worst experiences in my hotel stays.

Partner

10/10

Exceptional

23 May 2026

Philip

The Spa, Gym, and pool was great. The staff was lovely too

Self

2/10

Poor

23 May 2026

Besim

When you enter the hotel no one help you specially resepsiyon very poor service

10/10

Exceptional

14 May 2026

ANWAR

Good service and excellent service

Friends_and_family Friends

2/10

Poor

14 May 2026

Marykathryn

This is absolutely not a 5 star hotel. I changed my room 3 times for a 9 night stay in which I stayed 3 of them in the hospital. when I first arrived to the hotel my room was so dirty. Every single surface was dirty. I requested to change my room. The next room was a little better. However, the construction outside was unbearable. I didn’t care at the time because I was checking into the hospital for surgery the following night. upon arriving back to the hotel post operation, needing a lot of rest, I could not sleep because the construction noise was unbelievably loud. I called Expedia right away asking for assistance. They informed me that a member name MERT, would be calling me and switching my room and that they would assist me with my Bags because I was not able to lift due to the surgery. I waited and still no call. I went downstairs, and he informed me that there’s currently no rooms available and to try again later. However, I kept pushing back and automatically he was able to assign me a room right away, which lets me know he was just lying and being lazy. The bag guy in the front eventually came to my room and gave me an attitude because all my bags were not packed and I expressed to him that I can’t lift that’s why I needed his help. I would have gave him a nice tip if he was not so rude. The 3rd room was much better and the noise went away. That night, I was awaken in my sleep as there was a couple entering my room . This was beyond starling as a single female in a

Self

4/10

Poor

04 May 2026

ALI

I would not stay at this hotel again.

4/10

Poor

02 May 2026

Hamid

The hotel is a 3 star maximum! If you except a five star don’t go there

Family

8/10

Excellent

29 Apr 2026

HANI

The Hotel in General is very good, especially the staff. However, I found the SPA especially the Sauna and Steam rooms need to be upgraded, maintained better.

Self

6/10

Pleasant

29 Apr 2026

Farah

The room is not the same level as other Rotana brand hotels we have stayed in. It was a bit worn down and very odd shaped. There were two lights burned out and bathroom was

10/10

Exceptional

15 Apr 2026

artem

Clean room and room service was very helpful. Breakfast was very local so you enjoy the traditional cuisine.

Partner

10/10

Exceptional

12 Apr 2026

Ahmed Saleh Ali

One of my favourite places

10/10

Exceptional

29 Mar 2026

Saeed

The hotel location is a little bit in a heavy traffic area, for example the Mall of İstanbul which you can see it across the freeway, there is no walkway to it, going there is only by car or taxi usually takes 20-30 minutes due to heavy traffic.

Partner

10/10

Exceptional

19 Mar 2026

Ahmed

Amazing place to stay and it’s very close the the mall

Family_with_children

10/10

Exceptional

16 Mar 2026

Amita

I had a wonderful stay at the **Rotana Hotel during my solo trip to Turkey. The staff were incredibly kind and welcoming, and the service was excellent throughout my stay. The location was about 25-30 mins from all the tourist places. Traveling alone can sometimes feel overwhelming, but the team here made me feel comfortable and well taken care of. I would definitely recommend staying here.

Self

10/10

Exceptional

14 Mar 2026

Orzujon

Amazing service , clean room and also Mr.Umut from the reception upgraded my room without any extra charge , very good location beautiful hotel great staff members

Friends

10/10

Exceptional

29 Jan 2026

Elwalid

Great experience for third time staying

10/10

Exceptional

27 Jan 2026

Sergey

I had a wonderful stay at this hotel. The room was exceptionally clean and very comfortable. The service was excellent throughout my visit, and the staff were extremely friendly, helpful, and professional.

The breakfast deserves special mention — it was absolutely incredible! Very rich, fresh, and diverse, with a wide variety of options to choose from every morning.

I am very satisfied with my stay and would definitely recommend this hotel to anyone visiting Turkey. I would happily stay here again.

8/10

Excellent

24 Jan 2026

FARNOOD

First of all, this hotel is about 40 minutes away from Istanbul Airport and located directly opposite Mall of Istanbul. In terms of location, it sits between two major highways in a modern part of the city, far from Istanbul’s main tourist attractions, which are mostly in the older and historic areas. This means you’ll likely rely on taxis every day, and a round trip can cost close to £40.
The hotel itself is a tall tower and stands out nicely among nearby buildings. It has a large “G Rotana” sign on top, and most drivers seem to know it simply as “Rotana.” At the entrance, there is a revolving door that’s quite inconvenient, along with a metal detector gate that feels unnecessary, as there is no proper security check and it alarms constantly.
The staff speak good English, and despite arriving a couple of hours early, we were checked in without any issues. The hotel has 15 floors and around seven elevators, which means you almost never have to wait. Rooms are slightly smaller and less polished than the photos suggest, but still comfortable overall. Rooms on floors 6 and above have better views, especially at night. The bathroom was large, although some worn tiles were noticeable.
Service was excellent. We requested a baby cot and received it quickly, and anything we asked for was delivered within minutes. Breakfast was high quality with plenty of options, live omelette stations, and small daily variations. The rooftop pool has a great view and is very clean, but at a maximum

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Abdallahi

This is nice hotel but you have take a taxi to every where you want to go nothing near by you can walk to it

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Syed

They were

10/10

Exceptional

03 Jan 2026

Saira

This hotel is amazing! People are super friendly.
Definitely a 5***** hotel. Would definitely stay here again. Great location (currently undergoing construction at the main entrance) but so worth the stay. Nice and quiet area and an amazing mall (212 power outlet) on the same street.

Leisure Partner

8/10

Excellent

28 Dec 2025

ShawnaRae

Staff was extremely friendly and spoke excellent English. Breakfast was tasty. Room was okay. Bed was comfy. I slept great! The floor was dirty but everything else was clean. The pool requires a head cap which was never mentioned in the description. They don’t mention the head cap until you show up and will try to sell you one and it is over priced.

Partner

10/10

Exceptional

09 Dec 2025

Rimsha

Very lovely

Business_and_leisure Self

10/10

Exceptional

08 Dec 2025

Bernard

Their reception was perfect

Leisure Self

10/10

Exceptional

01 Dec 2025

Danyaal

Excellent room and courteous staff

Partner

10/10

Exceptional

22 Nov 2025

Ludovic

Clean and beautiful room, well lighted.

Business Self

6/10

Pleasant

21 Nov 2025

Isaac

Stayed for a night as landed late . Hotel is ok if you dont mind asking for everything 3 4 times. And even then they forget

8/10

Excellent

17 Nov 2025

Basheer

Everything else is very good if you have a vehicle, otherwise the Taxi cost a lot to go around with.

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Hamid

Perfect

8/10

Excellent

02 Nov 2025

Abdullulai

Good

6/10

Pleasant

29 Oct 2025

Luz Stella

When I arrived at the hotel , my room was dirty… I had go to the customer service to said that situation y had other room. Was good

Leisure Self

10/10

Exceptional

16 Oct 2025

Assetou

Parking was safe and clean

Leisure Family

10/10

Exceptional

03 Oct 2025

Osama

Great stayed

Business_and_leisure Self

8/10

Excellent

27 Aug 2025

atena

it was so far from every where

Friends_and_family Family

4/10

Poor

30 Jul 2025

Mohammed

-

10/10

Exceptional

07 Jul 2025

Bader

Mevlut deniz azra burak

10/10

Exceptional

06 Jul 2025

Israfil

Great stay

Business_and_leisure Family

10/10

Exceptional

06 Jul 2025

Israfil

Great stay

Business_and_leisure Family

10/10

Exceptional

30 Jun 2025

Hamid

⭐️

10/10

Exceptional

16 Jun 2025

Lovers

It’s nice and calm

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Sevinc

The hospitality at Rotana is amazing. I have chosen this hotel for the second time and will continue to do so in the future for my Istanbul trips. Thank you for your service.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Talal

Nice place and nice city view

Partner

10/10

Exceptional

03 Jun 2025

Israfil

10/10

Exceptional

02 Jun 2025

Saba

Stayed here for 15 days, best hotel ever. The hotel manager, Vesile, goes above and beyond for her guests. Such a caring and genuine person. She had made my stay in hotel so much better. Her team is amazing and kind. I really did enjoy the trip and I would recommend Rotana hotel in Istanbul for anyone, especially if you are going from North America as Vesile and her team are extremely accommodating. Definitely staying here again when coming to Türkiye. Beautiful place and pleasant staff.

Leisure Family

10/10

Exceptional

29 May 2025

Dale

.

10/10

Exceptional

24 May 2025

Elwalid

It was the second time to stay in this hotel I love it they have really nice atmosphere, friendly staff and really delicious food clean rooms . I will come back and I strongly recommend it.
Elwalid Ali

Business_and_leisure Partner

10/10

Exceptional

18 May 2025

Elwalid

Very clean and nice place

10/10

Exceptional

01 May 2025

syamand

Clean

Family

10/10

Exceptional

07 Apr 2025

Mary

Hotel room was nice, I had a washing machine, cooker and microwave which was really convenient!

8/10

Excellent

28 Mar 2025

Mehrbanou

Thanks to all especially Vesile Kaya was helpful she is sweetheart kind. And caring the only think it was not walkable to go around

10/10

Exceptional

26 Mar 2025

Mustafa Kürsat

Jestiniz için teşekkür ederim. Kaliteli, huzurlu her anlamda paranın hakkını veren bir yer. Kesinlikle bir daha geleceğim

Leisure Partner

10/10

Exceptional

16 Feb 2025

Aymen

I was offered a complimentary breakfast but unfortunately I didn’t have time for it

10/10

Exceptional

15 Jan 2025

Edizkan

I am a frequent flyer/traveler and God knows how many times I came to Istanbul and stayed in various hotels. I can gladly say this one is the best yet. To prove my point, I originally booked 3 nights, but extended it another 5 nights. Turkish people are known to be very hospitable and this hotel has some of the nicest staff. Mr. Hakan at the front desk was very kind and upon learning my extension to stay, he upgraded my room. Mr. Abdullah (concierge) was also very kind and helpful.
As for the rooms: the first one was a king bed at the 13th floor (yup, this hotel has a 13th floor, they are not afraid of superstitions). Very clean room, with an amazing view of the Mall of Istanbul, the river of traffic flowing around it, showing you the true modern Istanbul.
The second room was a 1 bedroom, 1 living room residence at the 28th floor, which has a very good size kitchen. Perfect for a couple.

Leisure Family

8/10

Excellent

13 Jan 2025

Manija

It was good.

10/10

Exceptional

06 Dec 2024

Karam

I always stay in Centro Rotana hotel in istanbul with its wonderful location as i always have a rental car with their unde ground parking but if you dont have a car hotel car provide shuttle with very reasonable prices. Perfect view from the room on Mall of Istanbul. Room are quite and clean and staff is very friendly. I highly recommend this hotel for tourism and business.

Business Self

8/10

Excellent

24 Nov 2024

Ezzat

Good

8/10

Excellent

17 Nov 2024

Amer

..

10/10

Exceptional

07 Nov 2024

Karam

Excellent location - good hotel & staff

Business Self

2/10

Poor

15 Oct 2024

Ziad

I booked with Expedia I went to the hotel and they said they don’t have my booking even tho I paid. I had receipt and all my information and they still asked me to pay again. Expedia tried to call them but they wouldn’t pick up. The process took almost 2 hours. The receptionist didn’t have any answers and would constantly ask his manager what to do. Terrible customer service

Family

6/10

Pleasant

27 Sep 2024

andrey

There is no walking. It’s all fkd up

Friends_and_family Family

8/10

Excellent

27 Sep 2024

andrey

Mall of Istambul only 0.5 km away
But you can’t walk to it
You have to drive in Heavy traffic for 20 minutes
Make some walk pass for gods sake

Friends_and_family Family

8/10

Excellent

24 Sep 2024

Mogamat

Nice hotel. Inconvenient location

Leisure Family_with_children

2/10

Poor

09 Sep 2024

Kayhan

I stayed at Cento by Westside Hotel in Istanbul for 4 nights, and it was a complete nightmare. First of all, the hotel itself is dirty and poorly maintained. The room I stayed in had stains all over—on the carpet, the furniture, even the walls. It was clear they don’t prioritize cleanliness. To top it off, you have to pay extra just to use the pool, which is ridiculous.

On the last day, something even worse happened. Around 12 PM, I put my passports and $2300 in cash into the safe box before heading out for lunch. I entered my code and left the room, confident my belongings were secure. When I came back around 4 PM to pack for my early flight the next day, I tried to open the safe, but my code was suddenly not working—it kept giving an error.

I contacted the front desk, and they sent a technician to open the safe. Once they left, I checked inside only to realize my $2300 was missing! I rushed down to reception to report the theft, but the staff was unbelievably rude and dismissive. When I asked them to check the security cameras to see who entered my room, they refused to show me anything, claiming it was against their \"policy.\" They told me only housekeeping had entered the room and insisted that housekeeping couldn't open the safe without knowing my code. They basically shrugged off the entire situation and did nothing to help.

Not only was I robbed of $2300, but the hotel staff also couldn’t have cared less. The attitude was completely unprofessional, and there was zero

Leisure Family

8/10

Excellent

04 Sep 2024

a

Nice

8/10

Excellent

03 Sep 2024

Artur

Especial thanks to Buğra for making my stay comfortable and easy ! Both at the G Hotel Istanbul and Westside by Rotana.
A person to go too when something needs to be fixed, as he always looks after their guests in a good manners.

Business_and_leisure Self

4/10

Poor

28 Aug 2024

Marc

The property is modern but it is situated in an area there is nothing to do. The hotel is dirty. They need to improve on cleaning.

8/10

Excellent

26 Aug 2024

Hamyd

Everything was ok, the housekeeping team can do better, there is still a room for improvement

Leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Mihaela Leyla

The hotel is nice and modern, location was good for us as it’s further out from the busy areas
Rabia offered us excellent service and helped us when we needed help
We will return next year

Leisure Family_with_children

6/10

Pleasant

11 Aug 2024

Melat

Staff are lovely. I found the hotel to be more of a serviced apartment but overall the cleanliness was not great and the building is old, the surrounding areas are more industrial.

Business_and_leisure Self

10/10

Exceptional

23 Jul 2024

Edison Santiago Puruncajas

Excelente

Family_with_children

2/10

Poor

22 Jul 2024

Noreen

Very disappointed

Leisure Family_with_children

8/10

Excellent

19 Jul 2024

mohammed

Best price for location

Leisure Self

10/10

Exceptional

13 Jul 2024

Fatmeh

Clean and good

10/10

Exceptional

05 Jul 2024

Ali

Nice hotel

Amazing

Business

10/10

Exceptional

04 Jul 2024

Ali

Comfortable

It was amazing

10/10

Exceptional

17 Jun 2024

reza hossein

Price was good

Leisure Self

8/10

Excellent

14 Jun 2024

MAZIN

It’s OK

Leisure Self

4/10

Poor

21 May 2024

janne

All in all great 3 star hotel

Restaurant breakfast juice/water options are poor and slow.

Friends_and_family Friends

6/10

Pleasant

11 May 2024

Sajjad

Mediocre hotel

I have been in many hotels in Turkey, this one made me disappointed with the high Google rates.
If you are going to pay a visit to Istanbul as a tourist I would recommend booking a hotel with a better location close to your target places.
Room daily cleaning was at in average level and every day I had to call reception to request for numbers over towels or etc that they had to leave in my room.
Stuff was a little bit baffled with requests.
Generally, I would say neither a bad nor good hotel

Friends_and_family Family

4/10

Poor

07 May 2024

Hind

I stayed in 5 different hotels during my visit to Istanbul this time. Thid Rotana was unfortunately the worst. The rooms were very dirty. The first room they gave me smelled like pee, then they moved me to a suite which was also dirty with dust and stains all over the floor and smelly pillows. The lication is also inconvenient, not pedestrian friendly, you will have to take a taxi to go anywhere and not much is going on in the area beside Mall of Istanbul really. Anyway the poor cleanliness is the main reason why this Rotana is a terrible choice, I checked 2 nights early and left my nonrefundable charge because I couldn't stand the nasty bed and the dusty stained floors. I stayed in Rotanas before and they were typically great this one falls far below the standard. The interesting part is that the public areas are very clean which goes to show that the staff actually knows how to clean properly they just slack when it comes to areas where no one is checking.

Leisure Self

2/10

Poor

19 Apr 2024

Ahmed

Super Dirty

Super dirty room. Bad service. Not helpful staff. Checked in at 9 PM and the room was still not ready and not cleaned.

Will never come back again.

Friends_and_family Family

2/10

Poor

18 Apr 2024

Ahmed

Super Dirty

Super dirty room. Bad service. Night shift staff are rude and not helpful. Checked in at 9 PM and the room was still not ready and not cleaned.

Will never come back again.

Friends_and_family Family

10/10

Exceptional

17 Apr 2024

Salem

Great place.

Business Family_with_children

10/10

Exceptional

23 Mar 2024

Ahmed

I will definitely be back

10/10

Exceptional

09 Mar 2024

Andrei

Good hotel would recommend

Hotel is great, situated just cross the road from Mall of Istanbul.
Staff is really friendly, and helped us with everything we needed.
Breakfast worth the money.

Partner

10/10

Exceptional

09 Mar 2024

Lucien

The hotel is very clean and the service is good. Everyone was helpful with me.

Self

10/10

Exceptional

06 Mar 2024

Ahmed

Nice location good service excellent customer service I will definitely be back to this place

8/10

Excellent

05 Mar 2024

Babatunde

nice

10/10

Exceptional

03 Mar 2024

Dakhaz

It is very good hotel

Business_and_leisure Family

10/10

Exceptional

02 Mar 2024

Dakhaz

Very good hotel

Business_and_leisure Family

4/10

Poor

28 Jan 2024

Israfil

The rooms are not clean and need some renovation and the windows make noise on high floor

6/10

Pleasant

28 Jan 2024

Shalina

We will not return to this property and we will not recommend it because of the unprofessional and discourteous staff.The receptionist staff upon us checking in seemed overwhelmed and stressed in her words and actions as she checked us in.There was No Internet service available upon arrival for approximately 6hours with no update from hotel staff. This was a huge inconvenience for us as we were transiting and choose this hotel solely for a few hours sleep, confirm ongoing airline flights and to check in on the next leg of our journey. Never again.

Business_and_leisure Family