Name: Hilton Garden Inn Istanbul Ataturk Airport
Address: yenibosna mah.koyalti mevkii yalcin kores cad.n:14, Bahcelievler/istanbul, 34197, TR

10/10

Exceptional

19 Jul 2026

Kamil

Helpfull staff clean rooms

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Chase

Multiple issues with this stay. First, I asked if front desk could convert US cash to Turkish. They tried to hit me for what amounted to $32 from the $40 I tried to get. The look on the attendant’s face when I called him out on this was priceless… at a Hilton nonetheless.

My AC was struggling to stay at 25 C so I called to see if they could see what the problem was. A kind employee came and did some work. The AC proceeded to struggle to get to 23 C and it was a struggle keeping the room cool.

Today, asked again about AC and was told my room was indeed 18-19 C, but the thermostat wasn’t registering the temperature properly. I invited desk attendant in and he said it was in fact warmer than it should be.

So I have spent one of my nights sweating in my sleep because staff were not interested in checking the room after I made a call.

I have had inoperable cards to get into my room several times and the lift works when it chooses to.

Not sure if Hilton is what it once was. Certainly isn’t in Istanbul.

Self

10/10

Exceptional

26 Jun 2026

Suresh

All perfect

Self

6/10

Pleasant

16 Jun 2026

Michael

The hotel did not meet the standards I expected from Hilton. There was no coffee machine in the room, and the refrigerator was not functioning properly. The hallways had an unpleasant odor throughout my stay. Although the staff appeared to be making efforts to keep the area clean, the smell was still noticeable whenever we exited the elevator or our room. In addition, there was no minibar in the room.

Friends

10/10

Exceptional

15 Jun 2026

Dagmar

It was a pleasant place to stay, but the dinner menu was awful. In Turkye I expected wonderful Turkish food, not hamburgers, cheeseburgers, chicken wings and McDonald's type foods. Fortunately your fabulous staff recommended a wonderful restaurant and called a taxi for us.

Partner

10/10

Exceptional

19 Mar 2026

Linda

The room was so clean and nice

8/10

Excellent

14 Mar 2026

Dale

Business trip rooms a little noisy

Business

10/10

Exceptional

04 Mar 2026

Suresh

Easy parking, great room

Self

10/10

Exceptional

30 Dec 2025

Riad

Staff was helpful amazing stay we had

10/10

Exceptional

29 Dec 2025

Sameer

Great place to stay, The staff were very friendly and helpful, the room was very clean and comfortable, the breakfast buffet was wonderful, WiFi was very fast and the location is very convenient, on site parking plenty and easy. Lots of good shopping and restaurants nearby we will definitely stay there again. Special thanks the reception desk staff at check out who help us with weighting our luggage before heading to the Airport it helped us avoid over weight penalties at check in for our flight.

Business_and_leisure Family

10/10

Exceptional

04 Dec 2025

Chikosolu

Very beautiful hotel… great views

Leisure Self

10/10

Exceptional

05 Aug 2025

Sone

Friendly staff, great room service, clean, food amazing. Will definitely be back

Self

8/10

Excellent

22 Jul 2025

Ghulam Mohammad

The staff was not cooperative.
Other than that it’s a good place to spend the night

Business

10/10

Exceptional

19 Jun 2025

Muhammad Qandeel

I would love to book again

Family_with_children

8/10

Excellent

02 Jun 2025

Maddison

Alright for a short trip

The property was nice the buffet options could be a little more western friendly the only thing I really ate was toast and a pastry for my paid breakfast
Same for the dinner menu could be a bit more extensive for a Hilton hotel
Overall it was ok for a day or 2

Self

4/10

Poor

24 May 2025

Jerry

I can't emphasize enough how much this hotel needs overall improvement. If it’s part of Hilton, I would expect most of the staff to speak English. However, the front desk staff clearly need more training, particularly in their language skills.

Business Partner

10/10

Exceptional

18 May 2025

Logan Cameron

I stayed here in early May for 10 nights, the hotel was beautiful and the breakfast was great. The customer service is excellent, if the staff cannot understand you use Google translate. The hotel is far from the city centre, I used Uber for taxis and I never had a problem, I didn't know Uber worked in Turkey. The grounds are nice and there is 24 hour security, and also, a pool and gym. The restaurant food is brilliant, I recommend the Margherita pizza. You can't wash your clothes for a cheap price or you can get the hotel to do it for you. The coffee and tea is delicious and the view from the room is something else.

Leisure Self

6/10

Pleasant

16 Mar 2025

Glenn

Stayed here before…rooms to hot …air con could not be adjusted from 26 degrees…could not sleep at night due to being to hot…staff could not do anything to help.

Business

6/10

Pleasant

15 Mar 2025

Dale

The heating the rooms was horrible.. it was like sleeping in a sauna every night.. apparently the entire hotels on the same hearing system .. even after opening room window did not really help

Business

6/10

Pleasant

28 Jan 2025

Clara M.

Good hotel and room service options. The day before my checkout, I was prompted to check out 3 times by staff. After clearing up the misunderstanding, they still went ahead and deactivated my room key card.
On the day of checkout, staff refused to help me get my suitcase down to the lobby, despite them knowing I had just had surgery.

Business_and_leisure Self

2/10

Poor

12 Jan 2025

Shafiq

The hotel is very poor condition, while our stay the road was blocked due to construction work , we had to move round round for 1hr and no body to help
When we contact the receptionist
Why not keep a sign board to show the access way to come to Hotel they put all balm on government

Business

4/10

Poor

25 Dec 2024

RANA

Not a clean hotel. The room had hair in the bathroom and carpet had several stains on it.

Business Family

10/10

Exceptional

29 Feb 2024

Zakari

The staffs are always available to assist you to make your stay comfortable.the receptionist are nice and humble.i like that

Business_and_leisure Self

10/10

Exceptional

20 Feb 2024

Lissy

The staff was rude, I was in an international video call and one of the front desk guys asked to low my voice that they were trying to talk between them . I didn’t liked his tone of voice , it was rude , they don’t qualify for that job since they don’t have manners .
That was my first impresión .
Also the shower towels they need to buy new ones, the ones they are using are very old and deteriorated.
The air conditioner was too hot, we reported it but they never showed. We slept with the windows open due we couldn’t stand the the temperatures.

Leisure Family

6/10

Pleasant

01 Jan 2024

Verified traveler

Not for tourists or families

While the hotel presented a pleasant and well-maintained environment with a friendly staff, it may not be the ideal choice for tourists or families. Situated in a somewhat secluded location, I observed that both local residents and fellow hotel guests did not exhibit a welcoming attitude towards foreigners. Consequently, I have decided not to consider staying here in the future.

Friends_and_family Family

10/10

Exceptional

26 Nov 2023

balen

it was best

Business Family_with_children

8/10

Excellent

22 Oct 2023

Nikola

It is a dissent hotel close to the old airport of Istanbul. Still occupated and well maintained. Rooms are nice, bad is good.

Business Friends

10/10

Exceptional

03 Sep 2023

Francis

I like the diner also

Business

4/10

Poor

26 Jul 2023

Andrew

Hotel staff are not very helpful, very unorganized, the hotel smells like sewer due to leaking drains in the car park. Don’t waste your money on this hotel

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2023

Marco

Convenient Hotel to stay if you on your way to the International Airport.

10/10

Exceptional

28 May 2023

Ahmad

Miss ruya at reception very nice and help

Leisure Partner

10/10

Exceptional

05 Apr 2023

Liudmila

Very nice hotel, the room was big and clean, staff is very friendly, the food is good

Leisure Self

10/10

Exceptional

26 Mar 2023

glenn

second time I have stayed at this hotel for business and I find it very convenient

Business

10/10

Exceptional

03 Jan 2023

abdulghani

Great amenity Food buffet was great clean tasty Turkish cuisine breakfast was great Turkish breakfast. Have to say really impressed with front desk staff helped me with printing papers and charging my phone great people indeed

Leisure Self

2/10

Poor

30 Dec 2022

James

The property is no where near the airport very dishonest to call it an airport hotel

Leisure Family

10/10

Exceptional

26 Dec 2022

zakareya

Customer service really is 5 stars from all the staff unfortunatley this time the room was very hot 🔥 even with heating off and window open didnt have goodnight sleep even though the staff was great my guess is because i stayed on 19 floor and the heat goes up in the building wouldnt really blame the hotel its middle of winter so aircon wasnt on wverything else was spot on.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2022

Vektoria

Best Hotel in the Area

We’ve stayed two times at the Hilton Garden Inn while in Istanbul and it has been the cleanest Hotel we have stayed in the area. The front receptionists Ruya and Tulay were AMAZING! These two young ladies are some of the kindest and most generous I’ve seen so far on our 1 month trip to Turkey. We’ve been to many other hotels but no one was generous and helpful like these two ladies. Keep up the good work girls! Our housekeeper Kursat was wonderful and very helpful. Very generous man and takes care of any of your needs and room. Some other hotels have a bad smell to the room but there was no smell in these rooms. Great views on the upper 20th and 21st floors we stayed in. Currently, construction going on at the front so recommend booking at the back of the hotel until that building is complete. The only problem was it is a bit far from the city centre and the main attractions of Istanbul which can be a 20-30 min taxi ride. Also, wi-fi was not that great and got really slow during the night but called the front desk and they were able to fix it. There is some walking distance restaurants nearby which was great.

Friends_and_family Family

6/10

Pleasant

12 Sep 2022

Saba

I did not appreciate the staff at reception, not so helpful with my luggage, says they don't have bellboys.

Leisure Friends

10/10

Exceptional

13 Aug 2022

Hassan

Its a very well managed hotel, staff is very friendly and helpful. One of the front desk person, Nur, made our stay very comfortable due to her helpful and outstanding service.

Leisure Family_with_children

6/10

Pleasant

27 Dec 2021

Moneir

The rooms are old, the furniture needs to be clean, the floor carpets also old, the pillows were smelly I had to ask to replace the pillows.
Over all the staff were friendly, the breakfast was good, except the haws-keeping needs to learn haw to give a privacy to there Guests.

Leisure Family

2/10

Poor

04 Nov 2021

Praveen

Worst to stay

This hotel is not good at all in anyway,
Reception not responding properly, they won’t pickup calls, air conditioning not working

Friends_and_family Family

10/10

Exceptional

19 Oct 2021

Shahana

Amazing

Stay was amazing, will be coming back next year. Service was really good. Highly recommend this hotel. Was staying in another hotel but it was horrendous, glad I changed hotel to this one.

Friends_and_family Family

10/10

Exceptional

20 Aug 2021

Alex

It was great

Leisure Self

8/10

Excellent

01 Jul 2021

Verified traveler

Nutral

Business Family

10/10

Exceptional

16 Jun 2021

Verified traveler

We stayed for three nights and the room was clean stuff very friendly

Business Family

4/10

Poor

06 May 2021

Verified traveler

The air conditioner was not working it was so hot and they did not allow me to chance the room

Business Self

2/10

Poor

23 Mar 2021

Mohammed

I dont recommend staying here

Bad receptionists and definitely bad customer service.

Partner

10/10

Exceptional

27 Jan 2021

Rachid

I had wonderful stay at the Hilton Hilton Garden Inn Istanbul Airport. Starting with the staff, they were the most welcoming and caring people I have met recently in an hotel. Wonderful service , The facility was well prepared and ready for COVID-19. Sanitizer gels everywhere, tissues to use for elevator buttons, careful set up in the dining area with the right spacing of the tables. I felt completely comfortable being in the hotel and a real pleasure to visit this place. The hotel is awesome,

Self

6/10

Pleasant

31 Oct 2020

Amar

The management of the hotel is the worst. One of the night staff is arrogant and not polite and not helpful

Business

10/10

Exceptional

30 Oct 2020

Joaquin

Convenient and Nice.

Nice Hotel near the Old Airport.. Convenient If you have some to do in that area.
Just I used the room not Extras and not breakfast.

Business

10/10

Exceptional

29 Sep 2020

Shadi

Great Experience

The hotel looks new, the room furniture is new and very clean. Unfortunately, The gym facilities were closed due to Corona.

Ismail the manager is the star of the hotel. Very knowledgably and always trying to help.

Self

10/10

Exceptional

24 Sep 2020

Bashar

All went well with us. Thank you very much. Only the location wasn’t very good

Friends_and_family Family_with_children

8/10

Excellent

22 Sep 2020

N

Very nice and clean . Nice hotel staff very good

Leisure

10/10

Exceptional

14 Sep 2020

Ehab

Strongly recommend

Perfect for business , little far from public transportation but hotel facilities are great

Business

6/10

Pleasant

31 Aug 2020

William

The balcony was very dirty

Partner

4/10

Poor

15 Mar 2020

Verified traveler

They advertised shuttles to and from the airport. NO shuttle. So they advertised air-conditioning. We had a hot room for majority of the trip and even switched rooms.

Leisure Self

8/10

Excellent

07 Mar 2020

Laura

Great place to stay!

It was very clean and the staff was very nice. The food was excellent!

Self

6/10

Pleasant

20 Dec 2019

ALAIN

Attention ce pas l'aéroport International

Attention, le nom de l'hôtel est trompeur et porte à confusion, le nouvel aèroport d'Istambul '' IST'' se situe à 50 km de cet hôtel, arrivé de nuit, nous pensions à juste titre avoir réservé a proximité de l'aéroport IST d ou nous devions redécoller le lendemain de bonheur...??
Or l'ancien aéroport ''Ataturk'' qui n'accueil plus que les cargos et les vols privés est situé a 8,5 km mais le nom : Hilton Garden Inn Istambul, est trompeur, d'ou une note de taxi Aller Retour de 2 x 250 TRY (soit 40,00 Euros X 2 = 80,00 euros) +temps de transport, fatigue et prix abusifs des taxis.
Par ailleurs accueil, personnels, service, inexistant, hôtel vieillissant ,
non entretenu, moquettes tachées, nous avons cherchés le '' Garden'' ??? seul le nom de ''Hilton'' et pour être juste hônnète et juste un très bon PDJ.sont exact.
je pense urgent pour éviter au futur voyageurs tous les déboires que nous avons subit, c'est de clarifier le nom de l'hotel soit de rajouter ''Ataturk,'' soit de retirer ''Airport''

Partner

10/10

Exceptional

19 Nov 2019

Verified traveler

The convenient location and friendly customer experience

Leisure Self

8/10

Excellent

28 Sep 2019

Verified traveler

Swimming pool and fitness centre is good for 4 star hotel standard. Cleanliness in general is not bad however the window is dusty.
Hotel must provide shuttle bus to the international airport.

Leisure Partner

2/10

Poor

26 Sep 2019

Ben

Room was not clean. Carpet has full of stains. Teapot had tea in it from previous user. Shower drain was not working, water was accumulating in the shower pan as much as 2” thick.

Friends_and_family Family

10/10

Exceptional

03 Sep 2019

Seyed

Good stay

Nice clean hotel with good breakfast. Staff were nice and helpful.

Partner

8/10

Excellent

25 Aug 2019

Verified traveler

Very good hotel the stuff is helpful and the hotel is clean

Friends_and_family Family_with_children

6/10

Pleasant

19 Aug 2019

Syed

Need repairs

I requested extra towels over the phone, in person twice, never got them. Finally they gave it to me after complaining and insisted to stay in lobby till I get it. Curtains were hanging loose because the railing was broke, curtains looks like never pressed they were crumbled and look like ghetto. Hallway carpet needs to be replaced or steam cleaned. Too many people at the buffet, way over crowded, I guess due to holiday.

Family

8/10

Excellent

17 Aug 2019

DE-KA

I didnt like room service cause I was waiting 1.30 hour room service for my order.

Friends_and_family Family_with_children

8/10

Excellent

02 Jul 2019

Verified traveler

Good money value, good staff, bad location, bad parking, decent rooms.

Business_and_leisure Partner

10/10

Exceptional

09 Jun 2019

AMJED

The staff made my stay very comfortable and enjoyable.

8/10

Excellent

29 May 2019

Verified traveler

Great place to stay

Overall everything was good. Unfortunately when I booked it was advertised on hotels.com as offering free airport shuttle. This was not the case as there was a charge of €10 plus tax each way. They said it was a mistake and they would amend it. Despite me asking and hotels.com to honour what they had advertised they refused.

10/10

Exceptional

22 May 2019

Verified traveler

The buffet breakfast was unique , lots of variety to pick from . Really lovely place, good atmosphere and friendly people .

Leisure Family

8/10

Excellent

18 Apr 2019

Zahrah

Okay hotel.

Hotel was nice as you entered. The conditions of the rooms is lower than a 4 star hotel i thought. The bathroom shower was blocked which collected water and had to take a brief shower as it would have overflowed. We got a guy to come and fic the plughole after which every time we took a shower it smelled of sewage. The room also had two different sized pillows. We had to request twice before we got a normal soft pillow.

Partner

6/10

Pleasant

14 Apr 2019

Melody

First off, it isn't even close to the airport, it is a good 35 minutes away. Second, the airport shuttle runs for a very limited time. Not only was it not available at my pick up time, but it wasn't available at my from off time
I have stayed at a lot of Garden Inns, but this was a disappointment. Very misleading and not worth the cab fare

Leisure Self

10/10

Exceptional

26 Feb 2019

Verified traveler

All was realy exelent .stay are helpfull.the room is cleen only breakfast was not exeptteble

Business Partner

8/10

Excellent

24 Jan 2019

Verified traveler

Internet speeds were ridiculously slow. I don't understand in this day and age a brand name like Hilton can be OK with this. When I asked the reception they said maybe it was because the hotel was full. Internet service should have been picked with the consideration that the hotel can be full occasionally. The fuller the hotel the more the complaints would be on this matter.

Business Self

6/10

Pleasant

21 Jan 2019

Verified traveler

This property was not Hilton’s best. It needs renovations and the property needs to be kept up, meaning the rooms. There is no water pressure and the rooms are very hot and stuffy. There are many better hotels in the area to choose from.
Staff doesn’t speak or understand English, so it will be hard to communicate

Business_and_leisure Partner

2/10

Poor

04 Jan 2019

Ehsan Erim

Ilk girdigimiz oda malesef temizlenmemisti, banyo ve yatakta kıllar vardı. Özür dileyip odamızı değiştirdiler hemen ancak yeni oda da banyoda temizlik bezi unutulmuş nevresimler yırtık ve havalandırma çalışmamaktaydı. Havalandırma ile ilgili resepsiyonu 3 kere aramamıza ragmen hiçbir geri dönüş olmadı, oda buz gibiydi. Dinlenemedik hayal kırıklığı oldu.

Partner

8/10

Excellent

01 Jan 2019

Ibrahim

Very bad location

Very far from Transport. There is no directions from employee if you ask about Metro bus or train. They need to prepare a brochure with the buses that go to the Mrtro.

Family

6/10

Pleasant

20 Dec 2018

Verified traveler

At middle night the person in the next room start to smoke and because mi room has a door conect to that room the smell start to invade my room and was necessary open the window the rest of the night with the adicional problems, cold and noise of the takeoff airplanes.

6/10

Pleasant

09 Dec 2018

Verified traveler

Not at all a Hilton Hotel Environment, first a very unfriendly staff with very low audience

Business Partner

2/10

Poor

29 Oct 2018

Ahmed

Avoid at all cost - or ruin your holiday

Avoid this hotel at all cost. The experience will spoil your holiday. What can I say?! The horror started before arriving and remained throughout our stay. Sent emails informing them were due early in the morning and so booked an extra night. No reply. Arrived to find they'd given our room to someone else. Had to wait after travelling all night - unacceptable!

Hotel manager yakub was rubbish. He needs sacking replacing. No care

Stay was full of issues. Room cards only work once. Had to trek down numerous times a day from 32nd floor to have them reset.

Breakfast is slow. Chefs are ignorant. Randomly decide they want to stop serving breakfast telling us the food is finished (lie!)

If you ever ask for anything, it will never come. Pride themselves with Hilton Garden Inn promise posters displayed everywhere but don't fulfil promises! After all the complaining and international emails they decided to leave us a fruit platter, half a case of bottled water and some tea the night before our departure - 6 nights later.

Hilton International customer care is rubbish too. Emailed them during our stay to complain. Nothing was done. Had to badger them for a whole 2 months after the event to seek a solution. Unresponsive. Shoved from pillar to post by hotel management. They said complain to hotels.com who said complain to Hilton.

Hotels.com were useless too. Unacceptable and inadequate customer care.

Family

2/10

Poor

10 Sep 2018

sal

hotel staff didnot speak english . the gym was hot all the time with no water cups. treadmill broken

10/10

Exceptional

05 Sep 2018

Mesut

Front desk, room service and housekeeping were all very friendly.

2/10

Poor

02 Sep 2018

Osamah

No experience
No services

We checked out mid night to reach another hotel

8/10

Excellent

25 Aug 2018

Ahmad

Staying at hilton

My stay was nice but the breakfast is too limited only for Turkish type. There is no variety on the breakfast which let you to search for different restaurants. Other than this, it is good to stay.

Family

10/10

Exceptional

25 Aug 2018

Azizullah

Excellent hotel

It was amazing hotel With good Customer service We had good stay thank you.

Family

8/10

Excellent

20 Aug 2018

Ahmad

It is nice

Family

8/10

Excellent

20 Aug 2018

Ahmad

Staying at Hilton garden inn airport

It was reasonably nice and enjoyable but the breakfast is only Turkish style and no enough variety

Family

6/10

Pleasant

16 Aug 2018

A.S

OKAAY, Hotel but wouldnt stay here again.

Reserved two rooms, one was not ready \"as usual\" so had to get rooms in different floors. Staff are awful!!!
I called the hotel to speak to my roommate - the receptionist asked if there was a problem me wanting to speak to them and asked WHY? I was in total shock. I told them there is no problem, I would like to speak to my roommate, so eventually after going back and forth (them knowing little English and working in Hilton is not a plus either.) I got connected.

I had a visitor who was visiting me for 5minutes to drop something off - they asked me to pay 50TL !!!! I argued at the checkout and they took it off. this is awful service!!!

Room menu is EXTREMELY expensive and rubbish quality. I once wanted to order a Caesar salad and they me to wait 30minutes for it to get ready .. LOL also, the telephone says connect to room service which never answers however if you call the reception and they put you through it gets answered !!!

I was at the 20th floor facing the city view, with airplanes crossing often so it would be noisy. the other room was at 17th floor and facing an awful demolished building view.

I would not recommend this hotel.

4/10

Poor

08 Aug 2018

Samira

Not as expected at all. Breakfast was good but all aminities announced were not available.

Family

8/10

Excellent

04 Aug 2018

Muhammad

I was okay.

I had problems with conversation as the staff did not speak proper English.

Family

10/10

Exceptional

30 Jul 2018

Zeyad

Everything is great but the wifi can be improved and the receptionists can be more responsive

2/10

Poor

22 Jul 2018

salem

in the middle of no where,,, very rude staffvery rude staffvery rude staffvery rude staffvery rude staffvery rude staffvery rude staff

4/10

Poor

17 Jul 2018

MP

The aircondition in the room was not working. I requested them but still could not do anything about it. there must be many more guests who must have faced the same problem, but didnt complain. So the percentage of AC not working is more than whats complained. you can easily find similar price for 5* hotels nearby. Dont go for this 4* property due to its name.

10/10

Exceptional

03 Jul 2018

Verified traveler

Nice hotel, very clean, good food, elegant.

this is the second time i stay there and i would stay again, rooms are clean, fancy and the staff is out of this world very helpful.

10/10

Exceptional

17 Jun 2018

Damilola

Safe

Amazing and safe place to stay.

10/10

Exceptional

17 Jun 2018

Damilola

Awesome

My stay was amazing, quiet and very clean. Customer service was friendly. Will always stay here.

Family

10/10

Exceptional

11 Jun 2018

rebecca

Great stay in Kusadasi

Great location and roof top pool with a great view of the sea. If you stay here you will not forget it!!!

Family

8/10

Excellent

08 Jun 2018

ERDAL

This hotel is a candidate for Five. It is new, it is clean. The staff is helpful and efficient,

4/10

Poor

08 May 2018

Verified traveler

Poor service

The shuttle service was listed as 24 hrs, but when we called they said only limited times per day and we have to wait for several hours for the next shuttle, the air condition in the room was not working, we called the front desk to send some one to take a look at it, no one shoed up, we had to sleep without an air condition. No one came up to the room to check on the air condition

Family

10/10

Exceptional

28 Jul 2026

mustafa

Odalar temizdi calisanlar yardimseverdi

10/10

Exceptional

26 Jul 2026

YUSUF

Parfait 10/10.