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Mercure Istanbul West & Convention Center
Istanbul · Turkey
Yenibosna Merkez Mahallesi 1 Asena Sok No:15 BahceView location
7.4/10Very good110 Reviews
Cleanliness7.6/10 7.6
Service7.0/10 7.0
Comfort7.4/10 7.4
Condition7.2/10 7.2
Neighborhood7.0/10 7.0
Amenities6.8/10 6.8
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mercure Istanbul West & Convention Center
This 5-star hotel provides a contemporary base in Istanbul's Bahçelievler neighbourhood. Guests have access to extensive wellness facilities, including a full-service spa, an indoor swimming pool, a sauna, a Turkish bath, and a steam room.
The hotel features an on-site restaurant serving breakfast, lunch, and dinner, complemented by a bar for drinks. For business travellers, a dedicated business centre is available. All rooms are equipped with air conditioning, free Wi-Fi, and a flat-screen TV, with some offering city views.
The property is located a five-minute drive from the World Trade Center and CNR Expo Fair Center.
Show less
With a stay at Mercure Istanbul West Hotel and Convention Center in Istanbul (Bahcelievler), you'll be within a 15-minute drive of Mall of Istanbul and Istanbul Expo Center. This luxury hotel is 10.9 mi (17.5 km) from Grand Bazaar and 11.3 mi (18.2 km) from Blue Mosque.
Make yourself at home in one of the 377 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Property Registration Number 14311
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately TRY 1200 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
Russian
English
French
Turkish
Nearby attractions
Sefakoy Kultur ve Sanat Merkezi
2.7 km / 1.7 mi
Istanbul Aydın University
2.7 km / 1.7 mi
Florya Cd.
3.7 km / 2.3 mi
Istanbul Expo Center
4 km / 2.5 mi
CNR Expo Center
5 km / 3.1 mi
Sinan Erdem Dome
5.5 km / 3.4 mi
Memorial Bahçelievler Hospital
5.6 km / 3.5 mi
212 Istanbul Power Outlet
6.3 km / 3.9 mi
Aqua Florya Shopping and Life Center
6.4 km / 4 mi
Istanbul Aquarium
6.6 km / 4.1 mi
Acibadem University Atakent Hospital
7 km / 4.3 mi
Capacity Shopping Center
7.1 km / 4.4 mi
Medical Park Bahçelievler Hospital
7.4 km / 4.6 mi
Acıbadem Bakırköy Hospital
7.4 km / 4.6 mi
Ataköy Marina
8.1 km / 5.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 377
- Number of floors (main building): 12
- Suites: 8
- Accessible rooms: 4
- hotel
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
Show 52 more facilities & services
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Local and international calls
- Secure parking
- Valet parkingExtra charge
- Airport Shuttle
- Room serviceExtra charge
- Laundry serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safeExtra charge
- Currency exchange facilities
- Lift access
- Shop
- Gym
- Luggage room
- Dining area: 1
- Library
- Towels and bed linenExtra charge
- Bar
- Restaurant
- Non-smoking area
- Smoking areaExtra charge
- Highchairs
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Projector
- Printer
- Photocopier
- Business centre
- Fax
- Indoor freshwater pool: 1
- Sauna
- Steam bath
- Hot tub
- Turkish bath (hamam)
- MassageExtra charge
- Spa treatments
- Hairdressing salonExtra charge
- Spa centre
- Breakfast buffet
- À la carte lunch
- À la carte dinner
- Non-smoking establishment
- Single-Use Plastic Free
- Fitness
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE SUPERIORSUITE • SUPERIOR • 1 Bedroom • 48 m²SUI.SU
Room overview
Non-smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Rollaways on demand, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- Radio
- TV
- Bathroom: 1
- Pillow menu
- 220V power supply
- Toiletries
- Bathrobes
Show all 24 amenities
- Slippers
- Make-up mirror
- Cable TV
- Smoke detector
- Living room: 1
- Wheelchair-accessible
- Centrally regulated air conditioning
- Electric Kettle: 1
- Turkish steam bath
- Sauna
- Telephone in the bathroom
- Soundproof room
- Housekeeping
- Wi-fi
- Carpeted floors
- Ironing set
Facilities with extra charge
- Minibar
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
SUITE SUPERIOR
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Rollaways on demand, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Room amenities
- Internet access
- Radio
- TV
- Bathroom: 1
- Pillow menu
- 220V power supply
- Toiletries
- Bathrobes
- Slippers
- Make-up mirror
- Cable TV
- Smoke detector
- Living room: 1
- Wheelchair-accessible
- Centrally regulated air conditioning
- Electric Kettle: 1
- Turkish steam bath
- Sauna
- Telephone in the bathroom
- Soundproof room
- Housekeeping
- Wi-fi
- Carpeted floors
- Ironing set
Facilities with extra charge
- Minibar
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BED • 1 Bedroom • 28 m²DBL.DB-SU
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Make-up mirror
- Electric Kettle: 1
- Turkish steam bath
- Sauna
- Telephone in the bathroom
- Soundproof room
- Housekeeping
- Cable TV
Show all 16 amenities
- Slippers
- Bathrobes
- Toiletries
- 220V power supply
- Wi-fi
- Wheelchair-accessible
- Ironing set
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
DOUBLE SUPERIOR WITH DOUBLE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB-SU
Room amenities
- Make-up mirror
- Electric Kettle: 1
- Turkish steam bath
- Sauna
- Telephone in the bathroom
- Soundproof room
- Housekeeping
- Cable TV
- Slippers
- Bathrobes
- Toiletries
- 220V power supply
- Wi-fi
- Wheelchair-accessible
- Ironing set
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR WITH DOUBLE BEDSUITE • SUPERIOR WITH DOUBLE BED • 1 Bedroom • 55 m²SUI.DB-SU
Room overview
Non-smoking room- Room size
- 55 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Ironing set
- Wheelchair-accessible
- Wi-fi
- 220V power supply
- Toiletries
- Bathrobes
- Slippers
Show all 16 amenities
- Make-up mirror
- Cable TV
- Housekeeping
- Soundproof room
- Telephone in the bathroom
- Sauna
- Turkish steam bath
- Electric Kettle: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
SUITE SUPERIOR WITH DOUBLE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 55 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB-SU
Room amenities
- TV
- Ironing set
- Wheelchair-accessible
- Wi-fi
- 220V power supply
- Toiletries
- Bathrobes
- Slippers
- Make-up mirror
- Cable TV
- Housekeeping
- Soundproof room
- Telephone in the bathroom
- Sauna
- Turkish steam bath
- Electric Kettle: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIORSUI.SU-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIORTWN.SU-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
APARTMENT ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: APT.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIORSINGLE • SUPERIORSGL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
SINGLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SGL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
Double or Twin SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 30 m²TWN.SU
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Ironing set
- Wheelchair-accessible
- Wi-fi
- 220V power supply
- Electric Kettle: 1
- Turkish steam bath
- Sauna
Show all 16 amenities
- Telephone in the bathroom
- Soundproof room
- Toiletries
- Bathrobes
- Slippers
- Make-up mirror
- Cable TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
TWIN SUPERIOR
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Room amenities
- TV
- Ironing set
- Wheelchair-accessible
- Wi-fi
- 220V power supply
- Electric Kettle: 1
- Turkish steam bath
- Sauna
- Telephone in the bathroom
- Soundproof room
- Toiletries
- Bathrobes
- Slippers
- Make-up mirror
- Cable TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Istanbul West & Convention Center
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mercure Istanbul West & Convention Center
49
reviews shown
Faisel Jamshaid
We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out.
What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable.
Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable.
Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
Mehmet B
Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Mahmoud
very good
Mahmoud
very good hotel
Verified traveler
Limited Hotel
First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Waileong
Okay
Suresh
Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Mou
Stuff attitude is bad
loic
the staff are not very proffessional
Salahuddin
Staff is not helpful, Place is not clean, no iron in room
Dave
the view was spectacular arranging trips was easy food was excellent
Zhelyo
The shuttle bus didn’t show up on the airport. You better call the hotel in advance just in case to be sure you will not going to wait 2 hours
Verified traveler
Doesn't take credit cards at check in
This hotel does not take a credit card at check in. As an international traveler that was difficult. The room was clean and okay. Shuttle service only runs every two hours to the airport.
Gary
5 star rating is pushing it!
Decent hotel but just impossible to connect to WiFi. Went to reception, they took about 5 minutes trying to get me connected, it eventually did but immediately cut off the minute I walked away from the reception. The room had no WiFi reception at alI even thought they kept telling me it should work, in this day & age the internet is vital for most guests. I specifically reserved a smoking room but had to order an ash tray and waited almost 30 mins to get one to room, surely in a smoking room something so basic as an ash tray should already be there!
Emirhan
Duşun camı yoktu, içerisi soğuktu ve televizyon yayını kesilip duruyordu
MURAT
Çok temizdi
Ezgi
Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi.
The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Sibel
Kötü
Mahmut
Resepsiyondaki arkadaşlar çok ilgisiz
Volkan
na
Ali emre
Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Kemal
Evet
Oguz
İş için 3 gece konakladım.
- Oda ve banyo iyi temizlenmemişti.
- Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi.
- Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz.
- İnternet bir gün tamamen yoktu diğer günler çok yavaş.
- Oda ve banyo iyi temizlenmemişti.
- Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi.
- Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz.
- İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Mukremin
Schiet niet op
Verified traveler
Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
gökhan
İdare eder
Mehmet
Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Verified traveler
Hotel sans intérêt et hors de prix
Service nul et très cher pour ce que c’est niveau prix de la chambre et prix du restaurant, le buffet est médiocre. Il faut payer en plus au petit déjeuner pour avoir des œufs aux plats.
La Turquie est devenu un pays de luxe avec l’inflation récente, je connais très bien le pays, je déconseille tout simplement de s’y rendre. Les arnaques sont légions (taxis, commerces etc …). Le jeu est aujourd’hui de plumer les étrangers.
La Turquie est devenu un pays de luxe avec l’inflation récente, je connais très bien le pays, je déconseille tout simplement de s’y rendre. Les arnaques sont légions (taxis, commerces etc …). Le jeu est aujourd’hui de plumer les étrangers.
Abdulaziz
Tavsiye edilecek bir yer değil.
Gece giriş yaptım herhangi bir bilgilendirme yapılmadı sigara içilebilen oda tercihimdi soruşmadı bile oda halıları ya kirden rengi değişmiş yada ben yanışdım.Banyoda ayak havlusu yok mini bar bomboş
Theresa
Gutes Hotel. Schöne Zimmer. Freundliches und kompetentes Personal.
Arif
Het is meer een hotel dat de Chinezen aanspreekt. Enige restaurant die E hebben is een Chinees restaurant.
sezgin
herşey çok güzeldi
Youngsam
Not quiet and not clear.
Mustafa Kemal
Otele giriste kahvalti dahil rezervasyonumuz ait bilgi kagidi elimizde olduğu halde bekletildik.
ertesi gun tekrar gorustunuz mu diye bize bilgi sordular.
Hotels com dan kiminle iletisim kurabiliriz ki.
Otel de resepsiyonda yine bekletildik.
Kahvalti dahil konakladik. Temizlik iyi sayilir.
ertesi gun tekrar gorustunuz mu diye bize bilgi sordular.
Hotels com dan kiminle iletisim kurabiliriz ki.
Otel de resepsiyonda yine bekletildik.
Kahvalti dahil konakladik. Temizlik iyi sayilir.
Hakkı
olmaz böyle bi otel
Bu otel hakkında iyi şeyler söyleyemeyeceğim. Sözde 5 Yıldızlı Otelde kalıyoruz kahvaltı hariç seçim yapmışız yanlışlıkla ve faturamıza bedeli yazınız diyoruz kabul etmiyorlar. Önce ödememiz gerekiyormuş 50.00TL Kahvaltı ücreti için ödemeden kaçacağız sanki :) Müşteriye hizmet sıfır. Asla bir daha tercih etmem.5 Yıldızı Sökün ve istediğiniz gibi davranın bence
Momo
Very good hotel
Nicely decorated and very comfortable
a great hotel
a great hotel
Mustafa
Temiz
temiz guzel bir otel , kahvaltısı guzel , tavsiye edilir
hashim
يستاهل زيارة اخرى
فندق فخم وسعره جداً مناسب
Veysel
Otel hizmeti
Otel de müşteriye ilği yok,otoprak’ta otele çıkışla alakalı hiç bir yönlendirme levhaları yok.oda’da recepsion ve diğer oda hizmet numaraları için bilği kitapçığı yok,oda temizlenmiş,televizyon kumandası yok,kumanda eksikliğini bildirmek için recepsiona inmek zorunda kaldım !
ERDEM
Yarımdan tama doğru
Odayı aldığımda birçok eksik olduğunu farkettim. O sırada katta bulunan görevliler eksiklerin tamamlanmasında çok yardımcı oldular. Kendilerine teşekkür ediyorum.
Ercan
Sakin ama sakin gitmeyin
Cok kotuydu hizmet kimse kimseyle ilgilenmiyordu
Mustafa Hakan
Otel mükemmel servis güzel, otelin tabelası olmadığı için taksi baya bir zorlandı bulmakta. Oteli arayıp yardım istedik. Oysa uzaktan görünen tabel aile birde yoldan girişe işaret konulabilirdi.
Ahmet
Otel kesinlikle Mercure satandartlarında değil. 2 defa belirtmeme rağmen diş traş seti getirilmedi. Havuz spa var diye satıyorlar ama şaka gibi yan otele gönderiyorlar. Telefonu çalışan oda bulmak imkansiza yakın. Resepsiyon bir kişi ve ilgisiz. Kesinlikle zincir otel diye gelinmemeli. İsme aldanmayın ilk ve son konaklamam oldu burada.
Murat
Gece yarısı varmamiza rağmen ari bey her konuda inanılmaz bir misafirperverlik sergiledi..
Ertesi gün aynı şekilde mükemmel bir Sabah kahvaltısı aldık.. herşey dört dörtlük..
Tekrardan teşekkürler..
Ertesi gün aynı şekilde mükemmel bir Sabah kahvaltısı aldık.. herşey dört dörtlük..
Tekrardan teşekkürler..
SEVIM AYSEGUL
Olumsuz bir konaklamaydı
Karşılama güzeldi fakat beklentim yüksekti sanırım istediğim gibi olmadı
Yastık kılıfları lekeliydi
Kapalı havuz konforlu değil soyunma odası hele çok vasattı
2 kişilik oda istedim ama ek yatak vardı kaldırılmamıştı tıkış tıkış bir durumdaydı duş başlığı sorunluydu sıcak su sorunu yaşadım kahvaltı büyük bir handikaptı temiz bir masa bulamadık biraz temizlediler tam oturduk hadi kalkın yemek hazırlığı var hiç güzel değildi
Yastık kılıfları lekeliydi
Kapalı havuz konforlu değil soyunma odası hele çok vasattı
2 kişilik oda istedim ama ek yatak vardı kaldırılmamıştı tıkış tıkış bir durumdaydı duş başlığı sorunluydu sıcak su sorunu yaşadım kahvaltı büyük bir handikaptı temiz bir masa bulamadık biraz temizlediler tam oturduk hadi kalkın yemek hazırlığı var hiç güzel değildi
Verified traveler
Havaalanı servisi 24 saat değil
Herşey çok güzeldi ama 24 saat havaalanı servisi ne yazıkki doğru değilmiş akşam 22.30 da bitiyormuş bir saate yakın taksi beklemek zorunda kaldım. Oteli arayıp bana bir taksi gönderin dediğimde ne yazıkki gönderemeyiz dediler. Bence sitede doğru bilgi vermeliydiler
Verified traveler
이름 때문에 고평가된 호텔
위치가 좋지 않습니다. 비행기 소리가 납니다. 청소 상태도 별로 입니다. 냄새까지 납니다. 공항 손님들 뿐인지 호텔 분위기가 썰렁 합니다. 크고 넓기는 합니다.
Ugur
Miserabel. Keine 5 Sterne wert!!!
Superior Suite gebucht und ein Zimmer mit einem Sessel und Schreibtsich bekommen. Absolut katastrophales Zimmer welches komplett zusammen gebastelt war. Offene Steckdosen, Installationskabel liegen unter dem Sessel. Klartext: Ich werde nie wieder Mercure Airport buchen und es auch niemandem mehr empfehlen.
Location & surroundings
Mercure Istanbul West & Convention Center
Yenibosna Merkez Mahallesi 1 Asena Sok No:15 Bahce, Istanbul, Turkey
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Mercure Istanbul West & Convention Center
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