Name: Rotta Hotel Istanbul
Address: 15 Temmuz mah.Cami yolu cad NO:1, Bagcilar / Istanbul, 34212, TR

10/10

Exceptional

17 Jul 2026

Jafar

Nice and friendly staff
Good breakfast

Partner

10/10

Exceptional

09 Jul 2026

mahmut

beğendim güzel otel yatakları kalitesi sesiz hoş

2/10

Poor

04 Jul 2026

Mina

I chose this hotel because it suited our situation, but unfortunately the same problem occurred during every stay. Every time we checked into our room, the first thing we had to do was inspect the bed sheets because they always had yellow stains or what appeared to be old blood stains that remained even after washing. We had to ask for the sheets to be replaced every single time, and this was usually done reluctantly.

The most disappointing part happened during check-out on June 30, when the receptionist told me that the manager had said, “If you are not satisfied, why do you keep booking our hotel?” Instead of addressing a repeated housekeeping issue, this was the response we received.

Another thing worth mentioning is that the manager regularly walks around the breakfast room asking guests to leave Google reviews while they are eating. In some cases, he even takes guests’ phones and helps them submit the reviews. This makes the large number of consecutive five-star Google reviews difficult to interpret as completely spontaneous.

The hotel building itself is attractive and has great potential, but housekeeping standards need significant improvement. I also hope the owner considers hiring a more professional manager who focuses on resolving guest concerns rather than dismissing them.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Furkat

Room horrible. Staff said if you don’t like it leave now. Rude staff

Partner

10/10

Exceptional

20 Jun 2026

Lucielle

Water is needed in main area to be accessible to guests all time.

The AC unit wss not cooling enough.

Family

8/10

Excellent

12 Jun 2026

Nihat

It was very nice stay, Staff were helpful, Rooms were luxurious however a bit soundy easy to hear passers or door shutting. And hotel has waterboy whom comes every morning and supplies free drinking bottle water, he knocks every door in floor and if you forget put don’t disturb sign outside door he is with you…..in room early morning. Why?
Breakfast: we all liked breakfast, lots of choices almost perfect however they need a bit work on hot buffet section (ie. Scramble eggs, menemen) and also traditional Turkish olives/feta cheese must have good one otherwise don’t display/offer any. We also had dinner in hotel which is ok, price are good too.
Taxi is a bit problematic because they kind a price per person so they should have called hotel’s luxury transport (but it is not as driver came with his little son twice whom sits next to him. Assume he has childcare issues ) rather than taxi. For instance yellow cab 300TL for 4 ppl but hotel’s one for same distance for 4 ppl and 2 suitcase 1200TL
So we discovered Metro (underground train) near by and quite happy to use it rest of the stay. Metro beats all Istanbul’s traffic / hot weather and very well air conditioned and much more cheaper.
Overall it was good stay, as a Turkish person I want them to be better because they easily can

Friends

4/10

Poor

07 Jun 2026

Gökhan

Ot

8/10

Excellent

02 Jun 2026

Maryam

Grand hotel, good facilities. Good sized restaurant for breakfast, lunch and dinner. Spa facilities were clean and quite empty so often had it to yourself.
Staff were not the most pleasant. Only nice thing was the lady let me check in quite a few hours early which I was massively grateful for. Staff were quite blunt in their replies, not reciprocating my good mornings or hello, just answer my question so felt like they wanted me gone quite quickly.
Room was clean and changed daily. However, the views are deceptive as compared to on their site. Window was beyond filthy. The dirt on the outside of the window gave a brown filter to the outside world. It is also located quite far from main areas like Fatih, Taksim etc so unless you have a reason to be in that location I wouldn’t advise people to book here.
Also unsure if the hotel has specific ties to medical/dental centres as there were quite a lot of people with nose jobs, hair transplants and even face lifts which was not pleasant to see when having my breakfast and I am a nurse! Overall okay but would not stay here again

Self

10/10

Exceptional

29 May 2026

Eliza

The buffet was excellent. The room was clean, well ventilladed. I loved every second.

2/10

Poor

27 May 2026

Syed Mairaj Hussein

This hotel air condition (AC) doesn't work, and the kids’ family pool was empty and unavailable during our stay. The breakfast was only average, and the staff were especially rude and uncooperative. Toilets are full of stains dirty. Overall, this does not feel like a true five-star hotel, as the amenities and facilities do not match five-star standards.

10/10

Exceptional

24 May 2026

Naciye

Far iç geldim gayet rahattı rahat ettim temizdi teşekkür ederim

2/10

Poor

09 May 2026

Tang

Totally disappointing

Business

2/10

Poor

09 May 2026

enyi

Totally disappointing

2/10

Poor

09 May 2026

Nihat

Totally disappointing

10/10

Exceptional

07 May 2026

Ali bahadır

Very nice

8/10

Excellent

04 Mar 2026

Timothy

Great price great staff great amenities!!!

8/10

Excellent

03 Mar 2026

Timothy

Clean Room Wonderful staff very nice activity person who gave me ideals on how laces to go and visit !!

Self

10/10

Exceptional

16 Feb 2026

Mahfuz

Overall services are very good specially morning breakfast

Leisure Partner

6/10

Pleasant

15 Feb 2026

Michaela

Room was in good condition, but more dust.... complained to reception, they come and clean it.

Business

6/10

Pleasant

11 Feb 2026

Katherine

The rooms were great, nice and spacious. Staff service was inconsistent and in room dining and restaurant (outside of breakfast) was inconvenient and difficult to access.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Bakir

The staff very caring and friendly . But the hotel and rooms very tired old over used need alot of investing from beds bathroom and cleaning the location is another let down in middle of traffic and busy earea not easy to get around at all

Friends_and_family Family

2/10

Poor

27 Jan 2026

AHMAD

Their air-conditioning only operates to heat up the room which I thought it was odd because I can’t go to sleep unless it’s like super cold and the room was extremely hot with the heat off.
Also, their breakfast is extremely expensive in comparison to what I paid for the room.

Family

8/10

Excellent

10 Jan 2026

Hamza

Breakfast was ok, should have a better coffee machine and juice.

6/10

Pleasant

06 Jan 2026

Tiara

The hotel room is not in good shape, very old and dingy! Smells like sewage in room sometimes and although we had a non smoking room, all rooms and the hotel smells like smoking.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Özbay

Teşekkürler

Business

8/10

Excellent

03 Jan 2026

Behrooz

Pros: Excellent breakfast; Professional and welcoming staff; Good amenities
Cons: Reservations were canceled twice without a clear explanation, though the third attempt worked. We had a complimentary upgrade, but the assigned room had a strong odor; we declined the upgrade to move to a clean room.

10/10

Exceptional

28 Dec 2025

Muhammed

Otelde resepsiyon dahil bütün çalışanlar çok güleryüzülü ve çok yardımcı oldular açık büfe kahvaltısı çok çeşit her şey mümkün ve lezzetli odalar çok güzel ve tertemizdi bi dahaki seyahatimde Kesinlikle gözüm kapalı tekrar konaklayacağım

Partner

10/10

Exceptional

02 Dec 2025

Abdikarim Mohaidin

Yes

Business_and_leisure Self

8/10

Excellent

12 Nov 2025

Mohammed Hasan

Clean room and really good breakfast buffet! Location was challenging

10/10

Exceptional

30 Oct 2025

Jean yves

perfect

8/10

Excellent

09 Oct 2025

lindsay

The buffet for breakfast was fantastic every morning. Unfortunately the a la carte menu was awful. You cannot call it \"a la carte\". It was extremely limited and you could tell the food was from frozen. Hardly any choice.
But the staff were extremely polite and helpful.
I enjoyed my stay here thoroughly and would think of coming again if the a la carte menu is improved.

Business Self

10/10

Exceptional

04 Oct 2025

Sameena

Not too much to do around the area, a bit far out from many places

Leisure Partner

8/10

Excellent

04 Oct 2025

Victoria

Overall, it was a very nice day

10/10

Exceptional

02 Oct 2025

Mohammad

Nice hotel

Business

6/10

Pleasant

23 Sep 2025

Pareshkumar Dharamshi Karshan

stayed for 8 nights ,really bad smell when you entered the room,a/c not working .Very far from main attractions.
breakast was good,staff were very nice-specialy Ismail,pool steam and sauna very good.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Hazal

Mükemmel herşeyiyle

4/10

Poor

21 Sep 2025

ALEXANDER

I was recently staying at Rotta Hotel, the lobby officials give a good service, as for pool and sauna areas the cleaning is bad just like in the rooms, the air conditioning does not work well, I went with my Telmo to get water at the restaurant and they denied me the service, they treated me badly and told me that I had to pay for the water, they wanted me to buy a bottle since the water in a large bottle was for the destination, it was not about paying for a bottle of water but in the way they told me, those who attend during breakfast time are friendly but those on the afternoon night shift have no idea what it is to give customer service, the Ramazan server along with the two older gentlemen who work there have made me feel the worst in my stay at Rotta Hotel, I will never set foot in that hotel again, he treated me with bad attitude twice, despite the fact that they do not know how to speak English to give a service

6/10

Pleasant

14 Sep 2025

Malgorzata

I really liked the housekeeping staff. I really didn't like the way I was treat in the asp when I went down to have a swim I had nothing but my gown and towel so I was refusinpolite. I I had a very badex

Business Family

8/10

Excellent

10 Sep 2025

Sergey

очень хорошо, но есть минусы

плюсы: очень просторный и удобный номер, хорошая качественная мебель, выглядит дорого, хоть и наверняка не новая. Удобная кровать - спал с удовольствием. Всё очень солидно и позволяет не только отдыхать, но и работать - большой удобный стол, устойчивый и быстрый интернет. Отличный разнообразный завтрак (хоть и турецкий) - не хватает рыбы и свинины.
Минусы: на ужине всего 3 блюда на выбор - салат капрезе, суп дня и жареные куриные ножки. Нет алкоголя в принципе. На завтраке навязчивая дама пыталась срочно у меня выспросить мнение об отеле, но говорить с полным ртом мне неудобно и невежливо, а прервать еду и начать с ней разговор - никакого желания.
Большой и неожиданный минус - отсутствие в номере бокалов/стаканов/рюмок. Есть вода, но пить её можно только из пластиковой бутылки. Не страшно, конечно, но не солидно.
Ещё я бы минусом назвал отсутствие мини-бара. Место под него есть, но всё пусто. Солидность номера сразу падает и отдаёт дешевизной.

Business Family

10/10

Exceptional

05 Sep 2025

Carlos

Quietness and great personal

Leisure Family

2/10

Poor

26 Aug 2025

Abdullatif

In pictures looks better than reality.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Ayad

Little old

10/10

Exceptional

16 Aug 2025

Seyit

Comfy trip

Outstanding

Friends_and_family Friends

10/10

Exceptional

03 Aug 2025

Luiza Daniela

I have spent 5 nights at this beautiful hotel with my husband and my daughter, and we've had an excellent time there! The room was large with a separate dressing and a good sized stylish bathroom. We slept very well, we could very well control the temperature in the room. They have good house keeping, and they've always supplied anything we needed extra (towels, shower gel). The breakfast buffet is very diverse and the dining area is very elegant. We have used the pool almost every day and enjoyed that area a lot! The staff is friendly and helpful. What can I say, we have been impressed and were so happy to have chosen The Rotta Hotel. There is also a nice restaurant outside, on the right side as you exit the hotel, they have great turkish food. We look forward to be staying at this lovely hotel again! And we have also been very impressed by the wide lobby/ lounge area, very well designed. We took some lovely pictures there. Thank you, Rotta Hotel x

Leisure Family

8/10

Excellent

26 Jul 2025

Hessam

The room temperature was stuck at 77°F (25°C), which was too hot for me, so if you need a cooler room to sleep comfortably, this might not be the place for you. The internet was unreliable—constantly disconnecting, and even when connected, it was either extremely slow or not working at all. Out of three elevators, only one seemed to work most of the time, and during busy hours it could take up to 15 minutes to get on.

The restaurant’s air conditioning didn’t work for most of our stay, and there was no air conditioning in the lobby either.

On the positive side, the staff were polite and friendly. A welcome basket of fruits was a lovely gesture, and we received bottled water every day. The rooms were clean, and the breakfast was good.

However, the neighborhood seemed unsafe based on what I heard, and the hotel is located far from most attractions.

Leisure Family

10/10

Exceptional

24 Jul 2025

Islam

Perfect hotel

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Nereida

The Diamond Service

It was a wonderful stay the whole staff was attentive and treated us very well

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Romeo

not 5 star for sure. old,

8/10

Excellent

09 Mar 2025

Juan

The hotel is very good, always clean and shiny, housekeeper is very good, Tukay is accommodating. Thanks for the birthday surprise from the guest relation officer. Overall we enjoy our stay and can't complain any.

10/10

Exceptional

20 Feb 2025

Hend

Loved my stay

10/10

Exceptional

09 Jan 2025

Tuncay

Alles gut soweit

Friends_and_family Family

8/10

Excellent

02 Jan 2025

Eddie

A nice hotel but seen it’s best days!

Its a nice hotell but it has seen its best days. It’s a lack of maintenance specially at the spa. Most of the lookers in the men’s looker room was out of funktion. There was only one shower with warm water and no water in the small pool. It was freezing cold where the big pool was. In the hamas spa the warm water only worked for half of the time we were there. We spent 11 days in at the hotell but only used the spa ones due to the poor condition.
The staff was very friendly and service minded. Everything we asked for they tried to help us with.
Note: if you have booked a room for 3 person they give you a room for 2 and put an extra bed in the room.
The rooms are good and comfortable but also here there is a lack of maintenance. Our bath tub was leaking so we had to change room. And there is a lot of mould in the bathrooms. See pictures. It was a nice view but due to the dirty windows you can barely see anything.
The breakfast is good with plenty of food. It’s very ”arabic inspired ” so if you are in to ”European breakfast ” i suppose you will bee disappointed. It’s a lot of clients from the clinics so be ready to sometimes have the feeling of eating in a hospital.
The location is far away from the city center. If you go with public transportation it will take you about 1 hour and 30 minutes to get there. It’s like in an industrial area.
The restaurant next door was a good restaurant we enjoyed.

Friends_and_family Family

6/10

Pleasant

17 Dec 2024

Bassam

The only person who does a great job in that location is just the cleaning lady. She did a excellent job. She’s so nice and the breakfast was really good other than that the Internet was bad transportation bad communication with the teams really bad. Also, the massage place they will ripped you off when they know that you’re not from thecountry

Business_and_leisure Self

6/10

Pleasant

01 Dec 2024

Verified traveler

Good staff and breakfast, location is fair, room was clean but it was not conditioned properly and it was noisy which makes it not appropriate for rest. Generally the hotel should be considered as average 3 star hotel

Self

10/10

Exceptional

30 Nov 2024

Zakir

Good hotel but remember it's an old hotel.

Good facilities however the hotel is old. So don't expect new 5 star. The decor and wear and tear definitely shows. Also the noise travels quickly. Staff here are excellent and friendly. Quick to help. The staff here make up for the building being old and worn out. Bathrooms need a refurbishment or at least a new mastic seal all round.

Friends_and_family Family

6/10

Pleasant

23 Oct 2024

Mah-Jabeen

The Rotta Hotel looked great on the website with the pictures etc but to stay in was not all that great. The best thing about the stay was the breakfast which unfortunately was an expensive add on.

There was a children's pool but it was drained and could not be used. To go into the pool a head bonet was required to be purchased at 250Lira which was not worth it. There was a spa area with steam room and sauna but unfortunately the stream room had an awful mould smell and the hotel did not offer any towels in this area. You had to bring your own towels from the room.

The hotel booking was for a triple beds room but they don't have any rooms with triple beds which means someone is sleeping on a very thin mattress as the extra cot bed is brought into the room to make it a triple bed room.

The housekeeping staff were never available and so they never answered their phone which meant I always had to call reception. I had to call everyday several times for a housekeeping request and only once out of the four night stay did I get housekeeping to follow through on my request the rest of the times I just kept calling reception until I gave up on my request which was very disappointing.

The hotel staff mostly do not speak English, for a high rated hotel I was disappointed by this as communication was not the easiest with the staff.

Overall, I didn't use the facilities offered and I would not stay here again as the cost of the stay was not worth it due to the issues raised.

Leisure Family_with_children

8/10

Excellent

18 Oct 2024

Verified traveler

Average standard. Area is not great. Breakfast was good with a lot of options.

Friends_and_family Friends

2/10

Poor

12 Oct 2024

Fshatsion Ashebo

The hotel wasn’t clean the manger told me the room have multiple Complan wasn’t clean and still give to the gust you can’t sleep at night because bad odor from the bathroom the front desk they are very rude and unprofessional I was try to address my issues she was start complaining about me having a gust as I book the room one adult then I try to explain we have arrived in different day and time I wasn’t fully understanding and I contacted Expidia address the situation and the hotel give me 2 choices to give me a clean room or refund me the 11 unused night over USD I chose the refund and checked out the hotel then the hotel denied my refund

Business Self

6/10

Pleasant

11 Oct 2024

Sidra

Cold welcome when we arrived. No smile from employee at check in desk. Didn’t give us any information about pool or breakfast timings. Bellboy parked our car and then takes us to our room where he tells us we need to pay for breakfast. I refused as I paid extra to include it in my booking. He refused and we both went back to the check in desk. I showed my booking to them all but the employee at the desk is STILL refusing and telling me breakfast is not included when it clearly states on my booking it is. After whispering with another colleague he apologises and said it is included - only because his colleague said, NOT BECAUSE IT CLEARLY STATES ON MY BOOKING that breakfast is included. Room had one tiny bottle of shampoo conditioner lotion when we have booked a room for 4 people. There should be at least four of each. When we went swimming they charged 250TL for a cheap head cap. I understand it’s policy but 250TL??? I’ve paid 100 at a much better hotel in a more popular area of Istanbul. Pool was nice but advertised a childrens pool, it was empty (no water). Rooms were not sound proof. Felt like windows were open too. The breakfast was nice and staff at breakfast were very friendly and helpful. Overall, wouldn’t stay again. Felt like we overpaid for this stay. Definitely wasn’t worth it.

Leisure Family_with_children

2/10

Poor

10 Oct 2024

Murat

Kapıyı çalmak odaya girme hakkı veriyormu

Konaklamamızda odamızda ikram eksiği vardı normal standartlarda sunulması gereken çay kahve ve palstik şişe su odada mevcut değildi ve chekin yapmamızın üzerinden 45 dakika geçmesine rağmen eşim duştayken odaya kapıyı sarece belli belirsi tıklatarak dalan personelle yüzyüze gelmesi ise faciaydı

Partner

10/10

Exceptional

02 Oct 2024

Ahmed

Fantastic Stay at Rotta Hotel Istanbul!**

I recently stayed at the Rotta Hotel Istanbul and had a wonderful experience from start to finish. The location is perfect – close to public transportation and key tourist attractions, making it easy to explore the city.

The staff were incredibly friendly and welcoming, always ready to assist with any requests or questions. The room was spacious, clean, and equipped with everything needed for a comfortable stay, including fast Wi-Fi, a cozy bed, and modern amenities.

One of the highlights was the breakfast buffet, which offered a delicious variety of local and international options. The view from the rooftop terrace was simply breathtaking, providing a stunning panorama of the city.

Overall, I highly recommend Rotta Hotel Istanbul for anyone looking for a comfortable, affordable, and well-located place to stay in this amazing city!

10/10

Exceptional

28 Sep 2024

mohamed

L’hôtel est excellent, personnel très avenant et agréable, petit déjeuner copieux et chambre très confortable et propre.
A très bientôt j’espère.

Partner

6/10

Pleasant

24 Sep 2024

Arman

The wifi was very slow. It kept disconnecting. On the first day, there was no shampoo for us. No toothpaste, or mouth wash was given.

Partner

4/10

Poor

31 Aug 2024

Hakan

Definitely not a 5 star hotel, car park not fit for purpose, damaged the underside of my car going in and out it.
No one to help with the bags when checking in, had to do it myself, the receptionist couldn’t care less, WiFi not working most of the time, constant power cuts in the room. Breakfast selection was rubbish, no chocolate Nutella for the kids, kept blaming suppliers, how hard can it be just to go to your local market and pick one up instead of saying no to your customers,
Housekeeping non existent.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Stacey

Great breakfast, room was comfy

Leisure Self

6/10

Pleasant

28 Jul 2024

Ragnar

Poor man’s five star hotel. Hotel used as part of package deals for cosmetic surgery customers.

Leisure Family

6/10

Pleasant

07 Jul 2024

Shazia

Don’t even speak English, couldn’t understand us.

10/10

Exceptional

03 Jul 2024

Pawel

Good place outside city center with easy drive to shopping area and airport.

Leisure Family

8/10

Excellent

02 Jul 2024

Syed

Staff were very accommodating, fantastic and went beyond to make my stay absolutely perfect and enjoyable.

Will definitely book again to stay as a holiday.

Leisure Family

2/10

Poor

15 Jun 2024

Darya

Unfortunately this property was the worst we’ve stayed in so far. Really dirty, staff were moody definitely should not be a 5 star! Far from the centre, and air conditioning was not working in the room had to change rooms also which was inconvenient.

Leisure Family

10/10

Exceptional

24 Jan 2024

tarek

Nice location

Business_and_leisure Partner

4/10

Poor

24 Dec 2023

najibulla

The staff was mean not helpful at all if you ask questions the frustrated u feel unwelcome
u couldn’t get in or out off shower Was very hard

Business_and_leisure Self

10/10

Exceptional

04 Jul 2023

tarek

Nice snd quite amazing breakfast clean spa professional hair and skin salon

Business_and_leisure Family

10/10

Exceptional

11 Jun 2023

jorge

All went perfect here!

Leisure Friends

10/10

Exceptional

18 May 2023

Fatima

The hotel was not only very pretty and organized and clean, but the staff was very polite. The cleaning lady was very orderly and did do a thorough job! Her babe was Emriyah. Great I will definitely visit Turkey and plan my stay at Retaj Royale Hotel.
Thank you!

Leisure Self

4/10

Poor

03 Apr 2023

Mohammad

The property is not maintained well at all. When I entered rooms toilet was very unclean. Area around is not so nice either.

Business Self

10/10

Exceptional

18 Dec 2022

tarek

Clean rooms
Staff are perfect

Business_and_leisure Family

6/10

Pleasant

15 Dec 2022

Farzad

It’s a ok hotel

Leisure Self

6/10

Pleasant

28 May 2022

Ana

Amazing building, rooms were superb

Leisure Self

6/10

Pleasant

23 Sep 2021

tarek h

Just ok for the price

Business_and_leisure Self

6/10

Pleasant

18 Sep 2021

Ahmed

Awful Check out

Check in fast, comfortable stay, they charged me 30€ at Check out for minibar, we didn't use anything from minibar, the minibar was not completed when we took the room. Check out was so long about 20 minutes.

Friends_and_family Family

10/10

Exceptional

02 Sep 2021

tarek

Nice staff good breakfast friendly people

Business_and_leisure Self

10/10

Exceptional

01 Aug 2021

Verified traveler

Nice, clean, overall excellent

Business Family

8/10

Excellent

14 Jun 2021

Ibrahim

Good place for business trips

Staff is very friendly, breakfast was so bad, location is not near to any subway and the only kind of public transport is the bus. If you are traveling through Istanbul Airport it’s near to it but for Sabiha its too far. Clearness and comfort are in high quality.

Business

10/10

Exceptional

31 May 2021

Verified traveler

Everything was perfect except air conditioning. but staff was awesome. Housekeeping was super polite and professional. Vale was perfect. will stay again

Business Family

10/10

Exceptional

28 Feb 2021

Rifat

İlgi ve alaka

Daha otele varmadan telefonla Seda hanimdan taleplerimiz oldu ve eksiksiz bir sekilde gerceklestirildi...ilgiden gayet memnun kaldim

Business

6/10

Pleasant

18 Sep 2020

AT

Clean room and quiet, they are have good care about Covied 19

Business Family

2/10

Poor

24 Jun 2020

Khairi

The air conditioning didn’t work, the room was so hot so I had to leave the windows open and I was betting by mosquitoes

Leisure Self

8/10

Excellent

24 Feb 2020

Verified traveler

It’s good hotel, Clean and comfortable
No metrou station in the area

Business

6/10

Pleasant

02 Dec 2019

Mustafa can

Nice but !

OK hotel but you can’t even drink alcohol in the hotel even I bought a wine WHEN I ASK FOR BOTTLE OPENER THEY SAID THERE IS NONE !! Overall it was nice & clean hotel rooms were very luxurious I enjoyed my time there but it would be much nicer if they got a bottle opener for guests
Thnk you

Partner

8/10

Excellent

15 Oct 2019

Verified traveler

Decent place.

Enjoyed the stay. However, the amenities are lacking for a 5 star hotel...
Breakfast was very mediocre.

Friends_and_family Family

4/10

Poor

07 Oct 2019

Irene

We arrived at the hotel fairly late. There were 3 people at check-in, one on the company phone, another playing with their mobile and another doing nothing but we had to wait till the busy one was free.

There are no do not disturb signs so we were disturbed twice at 9am Turkish time for room service.

You have to wear a hat to use the pool but this is not clear till I went to enter the pool, I was told to buy one but you can’t buy one at the spa entrance, you have to buy it at the cafe so you can either go there in your swim wear or you can get changed again to get one. The other thing to mention that the towel provided at the spa was smaller than a hand towel.

The complimentary shuttle to the mall of Istanbul never materialised. One person told us it was at 1pm, we got there early but we’re told by someone else that it wasn’t 1pm so we missed it and it was only 25 lira in a cab which is only £3 and the shuttle isn’t guaranteed.

The bed and room however was nice and the maid who came in for house keeping was nice.

Leisure Partner

6/10

Pleasant

04 Oct 2019

Verified traveler

We had stayed at this hotel 6 years ago but looks like time has done it's damage (although not hugely). A bit out dated 5 star, the restaurant is for a 4star hotel to be honest. Staff are great and do their best. This is not to put you off from going there, room was good and bed was comfortable, the cleaning ladies were super helpful, the price is really affordable and the hotel is worth for staying a night or two if you're like us need a comfortable bed between your flights. It's 30 min drive from the new Istanbul airport.

Friends_and_family Partner

8/10

Excellent

16 Sep 2019

Verified traveler

Lovely and welcoming staff... Well maintained hotel given the age.

Leisure Partner

10/10

Exceptional

17 Aug 2019

Verified traveler

WanTed to say special thank you to Emre, his customer service skills are amazing, very polite, helpful, attentive to customer needs. Hotel in general is good, the only disappointment were the amenities - hot tub didnt work, hamam had some weird smell, otherwise everything was good.

Leisure Family

10/10

Exceptional

22 Jul 2019

OAH

Simply everything about this property was unique and special

Leisure Family

10/10

Exceptional

18 Jul 2019

Verified traveler

Best choice for our stay in Istanbul. Very delicious food at the restaurant. Hotel was super clean and the room with large 2 windows.

Family_with_children

10/10

Exceptional

09 Mar 2019

Verified traveler

I was pleasantly surprised by the quality of the room in this hotel... It is truly what you expect in a 5 star hotel. Also the room is well equipped and quit. It seems the walls are well insulated to suppress noise. There is slight noise from the road traffic if you leave the window open.. But if you close the window the noise is reduced significantly. That is not avoidable since the hotel is close to the main road and the nearby Ataturk Airport.

There is valet and self parking at this hotel. The reception staff are very friendly and speak multiple languages in addition to Turkish (Arabic, English, etc).

I used to stay at the Elite Europe hotel, but they raised their prices lately. This hotel is at par with Elite but much lower price.

I highly recommend it and would stay here again.

Business Partner

2/10

Poor

03 Mar 2019

Verified traveler

What i saw in pictures is different from when I arrived

Business_and_leisure Friends

10/10

Exceptional

03 Nov 2018

Sohrab

The people at the front desk were very accommodative and helpful and arranged our airport drop off for both of us going separately.
One if the lifts had a noise and I told the front desk and I hope it has been fixed.
The breakfast was excellent. I had to leave late and they helped me with a late check out with no extra charge