The Luna Phuket

Thailand , Phuket
PHUKET, 19 9 Moo 1 Soi Naiyang 16 Sakoo
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50 reviews shown

10/10

Exceptional

06 Feb 2026

Yvette

Room was perfect only thing is maybe they need a shower cubical otherwise water goes everywhere when showering. Location is central a 5-10min walk to the beach and 15mins walk to Bangla road. Staff were excellent Jubjib, Ghaye,Noey,Bewty and Nai you guys rock. So friendly and always happy to help. Will definitely be back.

10/10

Exceptional

25 Jan 2026

Jada

This was a great stay & I would recommend to others. We were welcomed with delicious mango juice during check-in and that just set the tone for the rest of our stay. Friendly and super helpful staff. The breakfast was amazing and different everyday. Every need and concern was addressed and fixed. The location was also close to everything. About a 8 min walk to the beach and 15 min walk to Bangla and the mall. I will definitely stay again when I return.

Leisure Partner

8/10

Excellent

24 Jan 2026

Quoc

Ok to stay

Leisure Family

4/10

Poor

20 Jan 2026

Beverley

Upon arrival I was asked to pay 1000 Bhat deposit this is a hidden cost. Make sure you read all the small print and open all the tabs on the booking app. The room was right at the back of the hotel next to the lift. I did not get any quality sleep at all. The room had an old camp bed which was supposed to be a sofa, broken balcony chairs, a toilet seat that did not fit. The corridor floor just outside the room was constantly wet due to leaks/rain. I was given absolutely no instructions upon check-in, staff were more concerned about the 1000 bhat deposit. Inside the room there is a menu book which listed room items down to drinking glasses etc with prices we had to pay if we broke anything. It was such an awful stay for me. The actual hotel does not look like the pictures advertised online. I would say this hotel was more like a 1/2 star based on the room I stayed in, facilities and customer service.

Self

8/10

Excellent

19 Jan 2026

Andrew

Breakfast was fantastic. Great options every day. Service of our room was exceptional with cleaner very flexible and quickly attended to any requests.
The pool was very disappointing and doesn’t reflect the online views. The grounds/garden between reception and the rooms are in need of a major upgrade.
Overall, the property is in need of an overhaul but the staff could not be faulted and are a great asset to the hotel

Leisure Partner

8/10

Excellent

31 Dec 2025

Craig

Location was good.

Partner

10/10

Exceptional

19 Dec 2025

Jose

Excellent spot near the beach.

10/10

Exceptional

09 Dec 2025

Hassan

May from front office was amazing and very helpful! Great location, facilities and cleanliness. Highly recommend this property.

8/10

Excellent

07 Dec 2025

Collette

Room was spotless but sometimes

2/10

Poor

15 Nov 2025

Erik

Dear Hotels.com,
I suggest that you un-list this hotel from your site. It has huge management problems.
There are 2 kinds of hotels:
1) The ones that enjoy to have guests and care for them.
2) The ones that consider guests to be a problem and prefer they were not there.
The Lunar Patong is the second option.

Partner

6/10

Pleasant

10 Nov 2025

JUHA

Good location, OK room, very good breakfast, slightly run down facilities. Was good, but not going back.

Leisure Self

8/10

Excellent

01 Nov 2025

Kåre

Clean room, great staff

Self

8/10

Excellent

03 Oct 2025

KimHeong

Room clean , spacious & Clean.
overal the hotel is well spaced, spacious, clean and mosts things are working.
Service was polite, attentive, respectful and overall experience was good
The breakfast food was like breakfast at home service was friendly and excellent.

Partner

2/10

Poor

29 Jun 2025

Lina

I was not happy with hotel or staff. Communication and trying to speak to staff in English was difficult at most times. Food ( breakfast all I ate) very average and basic.

We had to move room as there were bugs in our bathroom and our classic pool access room, well pool had nails, rocks and debris from renovation on upper level. Very dangerous, I complained every day was not given access to hotel manager until after several days.

As I booked this via Expedia and paid hotel directly I was unable to move hotel without loosing my money so was unfortunately made to stay a be unhappy. I did call Expedia and they tried to call hotel without success. Hotel denied they tried to call…

My overall experience was poor and made my holiday experience not what I had planned after going to relax and distress.

Hotel after several complaints would not even consider refunding remaining days for us to move after several requests. Nooooo customer service.

Leisure Partner

8/10

Excellent

06 Jun 2025

Mathew

The staff was gtsat. They misplaced my laundry for a bit other than that everything was amazing. The rooms are clean and pretty good sized.

Leisure Self

10/10

Exceptional

03 Jun 2025

Jasmin

The staff was very friendly and nice and the room was also pretty good.

Leisure Friends

10/10

Exceptional

27 May 2025

Lizabeth

The hotel location is excellent, staff were very accommodating and friendly, Joey the manager was very knowledgeable and always ready to assist guests.

Partner

8/10

Excellent

13 May 2025

Zachary

Loud banging in throughout the early hours of the night, from within and outside the hotel. Not necessarily the hotel’s fault but doors were slamming often.

10/10

Exceptional

30 Apr 2025

Julie

Location, cleanliness, shower, and the bed was comfortable.. the staff was super friendly

Leisure Friends

10/10

Exceptional

29 Apr 2025

Christopher

Awesome place, I had an amazing stay and I highly recommend this hotel and location to any person travelling to Phuket

10/10

Exceptional

23 Apr 2025

elma

Clean room, friendly staff and delicious breakfast!

Leisure Partner

8/10

Excellent

21 Apr 2025

Eva

I did not appreciate being accused of taking an umbrella from the room at checkout. I did not even recall ever seeing an umbrella in the room during our stay.

Leisure Partner

8/10

Excellent

19 Apr 2025

Mathew

The lunar in phuket is an amazing place. The staff is very friendly and available all the time. There was some trouble with the airport shuttle and my laundry was mislabeled other than that this place is fantastic. I will be staying here again.

Leisure Self

10/10

Exceptional

09 Apr 2025

Claudia

Great location,breakfast was delicious,and the staff very polite and good attitude definitely will go back

Leisure Partner

8/10

Excellent

07 Apr 2025

Somen

Rooms are spacious and the balcony has beautiful view of pool and hills. Breakfast is good and the outside infinity pool is so relaxing.
The staff at the front desk is not co-operative. I had checked in with my parents and small kid, 2 hrs before check-in time. After a lot of request also they didn't allocate b4 time.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2025

Neycuon

This was convenient at first and once I got too the property I loved everything about it and the view from my room . Staff was fast and very helpful would definitely stay here again next time .

Business_and_leisure Self

10/10

Exceptional

28 Mar 2025

Lisa

Great property - super close to bangala road and patong beach but far enough not to hear the noise

Leisure Partner

10/10

Exceptional

14 Mar 2025

Rowena

Nice

8/10

Excellent

19 Jan 2025

Leandru

Good location. Property is not well maintained. Bathrooms small and fixtures are poor. Lighting in bathroom was poor and mirror on the wall was too small to be useful

Leisure Family

8/10

Excellent

26 Nov 2024

Thomas

Das Hotel ist sehr zentral gelegen, sehr viele Restaurants, Einkaufsmöglichkeiten und das Meer zu Fuß erreichbar.

Die Zimmer sind teilweise sehr ramboniert und nicht alles funktioniert.

Das Hotelpersonal ist sehr freundlich und hilfsbereit.

Leisure Partner

2/10

Poor

15 Sep 2024

Sanuel See Choor

The staff poor service and unprofessional.

Leisure Partner

8/10

Excellent

12 Aug 2024

Stephen

Good location, affordable price...

We arrived a bit early to drop our bags and go shopping until our room was ready and were surprised to be check in early instead. Staff were happy and friendly. The pics of this hotel might need some updating as it's now looking a bit tired. Room was clean and comfortable however the AC was a bit noisy and struggled to maintain a consistent temperature.

Partner

6/10

Pleasant

09 Aug 2024

David

The room was clean and comfortable
The buffet breakfast was very limited due to being halal dining

6/10

Pleasant

06 Aug 2024

Naweendra

This place is an OK place. I don't have any major bad experience. If you are expecting a fine place similar to a Marriot then that's not it. The room is spacious, the bathroom is what we did not like and it feels old. Our shower had issues with adjusting hot/cold and the hand held fixture was lose. My daughter was feeling sick and she threw up for which we needed new sheets. Called the front office and they said the house keeping was not available. They couldn't even give us new sheets, saying the room was locked and they did not have access to it. The next day our room power went out. We called the front office and they did respond to that. They have a odd rule of holding 1000baht as a security deposit when you check-in in cash. So if you don't have cash before going to this place then you better be prepared to run down to a foreign exchange nearby. They also charge an extra 500 baht if you asks for additional key cards.

Leisure Family

10/10

Exceptional

30 Jul 2024

Maria

Beautiful hotel

Leisure Family

6/10

Pleasant

29 Jul 2024

ANWAR

The hotel required a $1,000 cash deposit upon check-in, and guests must retain the paper receipt provided in order to reclaim their deposit upon checkout. During my stay, I discovered that the hotel does not have any security measures in place to restrict access to the guest rooms, meaning anyone can walk in and out freely. On one particular night, my room was disturbed at 3 AM by repeated loud banging on the door. I chose not to open it, but the incident left me feeling unsafe and disturbed. Given these issues, I would not choose to stay at this hotel again.

Business_and_leisure Self

10/10

Exceptional

04 Jul 2024

Amr

Very nice staff , lovely place to stay at near Patong Beach and all the restaurants.
I had an excellent stay here and would most definitely be back here at this hotel
Thank you to the wonderful staff at The Lunar .

8/10

Excellent

27 Jun 2024

JOHN

Not bad but not great.

Overall, a good monthlong stay at Lunar.

Customer service is good; the staff is friendly and will try accommodating you the best they can. Young staff but proactive.

WiFi was TERRIBLE. I was in a corner room, which ended up being a dead signal space. They need to add additional routers for better and uninterrupted service. (I often had to use the wifi of the hotel next door.) Everywhere else in the hotel, the WiFi was great!

Housekeeping is good but inconsistent. There's always something missing or not done. For example, one time, most everything was done but they didn't restock the coffee and water. Another time, they forgot the pillows. Another, they did everything else but forgot to provide clean cups/glasses. One housekeeper made the bed great, but the other didn't seem to know how to put on a comforter. Very inconsistent.

In-room dining has reasonable options that are priced okay, but why do that when there are eateries EVERYWHERE? And no late night service (ends at 21:30).

Airport taxi on my arrival was reasonably priced (about $20), but on the return they wanted to charge 1200 THB (~$32). (I hired a taxi online for my return; cost less than $20.)

There is a charge for overnight guests but they didn't seem to enforce it (for me, at least).

Summary: Good hotel that could use some TLC and better management/organization, but I'd stay again in a pinch.

Self

8/10

Excellent

15 Jun 2024

Scott Alan

This is an ok place to stay. No partuclar issues but I’d look to stay someplace else next time :-)

Business

8/10

Excellent

05 Jun 2024

John

Great location and not far from the beach.

Partner

10/10

Exceptional

01 Jun 2024

Gerard

Solo 1st time

Definitely a place to stay the room with direct pool access recommend and shared pool only 6 rooms total and staff no issues communicating was good and airport pick up and drop back to airport on time no issues

Self

10/10

Exceptional

01 Jun 2024

Lalnuntluangi

Staff are cordial and very helpful. The hotel is only a few minutes walk from Patong Beach

Leisure Family_with_children

8/10

Excellent

22 May 2024

Xiaolin

The staff are nice and the location is good, 10 minutes walk to the beach.

Leisure Family

4/10

Poor

18 May 2024

Elijah

Significant mould all through the room on the walls, couch and especially the bathroom. Its a shame because its quite a nice room otherwise. The customer service is below average, when checking in the lady who was serving me just stopped to start serving someone else mid conversation with me without even acknowledging the issue. We tried to use their in room service but couldnt get them to respond or answer the phone, bathroom was not cleaned upon arrival (no toilet paper stocked and the bin still full from the previous person) overall pretty poor experience as there was no urgency to rectify these issues

Leisure Partner

2/10

Poor

17 May 2024

Stav

3 star don't expect for more.

Leisure Partner

10/10

Exceptional

12 May 2024

Lana

Good location if you’re wanting to have some distance from the hustle and bustle of Bangla Rd - approx 15 minute walk. The hotel is quite beautiful with a gorgeous pool. The staff were all absolutely amazing, so attentive, kind and answered any of our silly questions. The rooms are decent with really good beds although there is a sewerage scent that comes and goes but if you keep your toilet lid down, it’s mostly okay. Family friendly and affordable, would recommend.

Leisure Friends

10/10

Exceptional

06 May 2024

Minh

None

10/10

Exceptional

04 May 2024

Miles

Lovely pool and rooms. Near enough to everything to walk but far enough to not be noisy dispite being on a main road

Leisure Self

10/10

Exceptional

30 Apr 2024

Paige

Loved everything about our stay here! The rooms were clean with good view, the pool was nice for relaxing and all the staff were kind and helpful! Resort is on patong beach so not really close to big attractions but perfect for relaxing on the beach and night life.

Leisure Friends

10/10

Exceptional

29 Apr 2024

Alessio

I really loved the quick answers from the staff and they resolved problems quickly.

Leisure Self