Grand Hotel Italia

Italy , Perugia
ORVIETO , Via di Piazza del Popolo, 13
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100 reviews shown

2/10

Poor

23 Nov 2025

Silviu

No hot water at the shower, bathrooms are outdated, not 5 star

Business Self

10/10

Exceptional

24 Oct 2025

ILEANA

Good hotel, good ubicación , friendly staff.

Leisure Family

10/10

Exceptional

23 Oct 2025

ILEANA

Good hotel

Leisure Family

10/10

Exceptional

21 Oct 2025

ILEANA

Good breakfast

Leisure Family

8/10

Excellent

07 Sep 2025

Tobias

Formal and nice, recommend overall.

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed.

The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition.

Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated.

Breakfast, however, was very good overall

All in all, 7/10

Self

10/10

Exceptional

23 Aug 2025

Mohamad Issa

Its a nice hotel and friendly staff

10/10

Exceptional

10 May 2025

shaull

Nice hotel, good service, safe and convenient, good location easy parking

Leisure Partner

10/10

Exceptional

29 Sep 2024

Gizella

We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends

4/10

Poor

22 Sep 2024

Travis

3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.

6/10

Pleasant

09 Sep 2024

radu

10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation.
Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Rares

clean propriety, good amenities,stuff very helpful and friendly

Leisure Family

10/10

Exceptional

09 Aug 2024

Ann

This is a beautiful hotel and the staff are helpful but there was a language barrier, so take a guide book :).

Leisure Partner

10/10

Exceptional

29 Jul 2024

Elizabeth

The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.

Leisure Family

6/10

Pleasant

16 Jul 2024

Gazmend

at best a 4-star hotel

It was ok, this might have been a 5-star hotel once but today it is barely a 4-star hotel. Clean but most of the hotel is outdated.

- Service: The service is ok, but not more..

- Pool: Quite a nice pool. good size of the pool, plenty of space to sit and have drink.

- Gym: I visit plenty of hotels and this is by far the best gym i have seen in a hotel.

Business

8/10

Excellent

09 Jun 2024

Doinel

It is a good hotel, great service and excellent breakfast. I recommend it.

Leisure Family

10/10

Exceptional

13 May 2024

Phoebe

We will be back!

When we arrived, the receptionist greeted us right away and stated that they upgraded our room. She explained everything perfectly and created an image of what our experience at the hotel could be like. We took advantage of all of her recommendations and we booked the spa for a day.

Our room was spacious and had a jacuzzi tub with a separate shower. The balcony overlooked the city and hills. It was very beautiful even though it is situated in the middle of a residential area. Ubers and taxis are very affordable so we did not rent a car.

We booked a couples massage and took advantage of having lunch in the cafe area of the spa. We choose this hotel specifically because we read that they renovated their spa area. They just completed the work at the end of March and they did an amazing job. All the spa areas were beautiful and we loved the shower area outside the spa that had 4 water temperatures from hot to cold (great idea!).
Our only suggestion is to book a 4 hour spa slot instead of 1 day. We only used the spa for 3 hours and went to dinner so we didn't have time to end the day there and paid for more than we used. The spa is open from 12 - 9. The deep tissue massage was exactly what we needed to end our trip.

We also appreciated the bedside controls for the shutters, lights and a Do not disturb button (genius).

The breakfast had a great variety of healthy options and perfect for what we were looking. for, We definitely will be back again.

Business Partner

10/10

Exceptional

18 Apr 2024

Verified traveler

5 star hotel in an upscale neighborhood. all nice. the service in the restaurant can be better

Business Self

10/10

Exceptional

12 Feb 2024

CLAUDIU

everything just perfect, will stay again

Partner

10/10

Exceptional

13 Oct 2023

Dennis

Everything was great.

Partner

10/10

Exceptional

03 Aug 2023

Diana

Best staff ever!

Business Self

10/10

Exceptional

18 Jun 2023

Mariana

Outstanding

Excellent service, large, very spacious room, comfortable bed, easy parking on premises, excellent breakfast, beautiful amenities:pool, etc, accurate description, large and spacious bathroom, balcony with beautiful views. Thanks you Hotel Grand Italia for your hospitality.

Partner

8/10

Excellent

28 Apr 2023

CARLOS

Property is nice and clean. It looks very good well-maintained price is right.

Business Friends

6/10

Pleasant

26 Sep 2022

Mihai

It's not to a 5 stars level hotel.
There are too many events and very loud noise and vibrations in the morning from bands rehearsal.

Business_and_leisure Self

8/10

Excellent

19 Jul 2022

Alexandra

A very beautiful property with spacious rooms.

Leisure Friends

8/10

Excellent

15 Jul 2022

Lewaa

Nice stay, excellent location.
They tried to charge us with Dinner that we didn’t take in the hotel! Be aware!

Business_and_leisure Family

10/10

Exceptional

30 Jun 2022

Joseph

Great hotel all in all!

Leisure

10/10

Exceptional

26 May 2022

David

Nice hotel. Old style, but big rooms, super clean and great water pressure. Gym is fantastic!

Business Self

10/10

Exceptional

12 Sep 2021

VERNON

Everything

Business_and_leisure

10/10

Exceptional

13 Dec 2019

XIAO

Very nice hotel

Hotel is so well maintained and super clean. The room is very spacious and breakfast is good too. Close to the old town.

Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Grandiose lobby. Breakfast food disappointing for a 5 star hotel. Guests be aware! On weekends they are using the food from previous nights parties for next day breakfast!

Leisure Family

6/10

Pleasant

05 Sep 2019

Verified traveler

The positives were...Lovely decor, comfy room, friendly and helpful reception. The breakfast was lovely.
Negatives.... there were 3 weddings on and the music was loud and clashing. There was nowhere to have dinner except the bar, which was noisy from the wedding music and the menu choice was limited. We opted to eat in our room. One bar staff member was rude and unhelpful when I asked for clarification on 2 of the dishes. We opted for Caesar chicken salad which was actually the worst food I have tasted in Transylvania all week, and the staff did not pay proper attention to what we ordered. Disappointing. The swimming pool is open to the general public so was not at all relaxing as there were several families in the pool.

Leisure Friends

10/10

Exceptional

24 Aug 2019

Verified traveler

Heated outdoor pool!

Amazing hotel. Great rooms. The pool is great - slightly heated! Breakfast incredible. Brilliant value for money

Friends_and_family Friends

8/10

Excellent

20 Aug 2019

Verified traveler

Very nice hotel, excellent breakfast, friendly staff

Friends_and_family Family_with_children

4/10

Poor

19 Aug 2019

Verified traveler

I checked in and wasn’t even welcomed, I was asked if I had a reservation and I said I did. I was given a key to my room and I was waiting for someone to help me with my luggage but no one came. At a 5 star hotel you expect for someone to help you carry your luggage to your room. No one did. I had a friend joining me at the swimming pool and for outsiders there is a fee to pay to use the swimming pool. Three different staff members asked for three different fees. They should have the same price regardless who is asking.
The hotel was clean and the food was good.

Friends_and_family Family

6/10

Pleasant

17 Aug 2019

Mary

The front desk staff (especially Dan) was fantastic and when my husband and I had a drink at the bar the night of our visit, the bartender was friendly and funny. My problem was breakfast - the service was TERRIBLE. Only one server acknowledged my husband and I and that was only one time when we asked “can we sit here” and she gave us a curt “yes.” Although breakfast was a buffet, the description offered eggs to order. There was no sign of any eggs being made at the buffet, but the same unfriendly server brought other people in the restaurant eggs from the kitchen along with cappuccinos and other types of coffee drinks. And she was interactive and pleasant with those other people. Frankly, I was offended by the lack of attention and it cast a pall over the entire experience.

Partner

10/10

Exceptional

16 Aug 2019

Diana

Really enjoyed our stay at the hotel! Attentive staff, clean and comfortable rooms, nice amenities! We really enjoyed the pool and the good breakfast! Very quiet area and plenty of parking! Will be back!

Leisure Family_with_children

10/10

Exceptional

13 Aug 2019

Verified traveler

Lovely grand hotel with great staff always happy to help. This is our second stay and we will definitely back again.

Friends_and_family Partner

6/10

Pleasant

10 Jul 2019

Verified traveler

It looks amazing however, lots of broken bits and pieces and light panel in our room kept flashing all night. The pool you had to pay to use and it wasn’t cheap. Hardly anyone used it

Leisure Family_with_children

8/10

Excellent

03 Jul 2019

Fran

They could improve the A/C units, the lowest setting was 22C and the power of the unit was not enough for the size of the room. Summers in Romania can be quite hot

Leisure Partner

8/10

Excellent

01 Jul 2019

Verified traveler

Really large hotel and spacious rooms. We arrived very late for checkin after our flight was delayed and all restaurants in the area, including the one in the hotel, were closed so plan accordingly.
The hotel has a beautiful view of the city

Leisure Family

10/10

Exceptional

28 Jun 2019

Verified traveler

Impressive spacious lobby, big nicely appointed rooms, beautiful views from the terrace/balcony

Leisure Family

10/10

Exceptional

29 Apr 2019

Adrian

Lavishly decorated with a very spacious room and huge bathroom!

Friends_and_family Family

10/10

Exceptional

26 Apr 2019

Gregory

Beautiful hotel.Awesome staf. Rooms will need an upgrade soon for your 5str status to be upheld (room404).

Family

10/10

Exceptional

05 Mar 2019

Verified traveler

City view (day& night), hotel interior and ambiance.

Friends_and_family Family

10/10

Exceptional

02 Mar 2019

Alan

This is an excellent hotel

10/10

Exceptional

27 Nov 2018

Shaun

Cluj week away

Excellent hotel and great staff always attentive to our needs. Just a pity that a 5 star hotel like this is missing Gym / Spa facilities as well as an indoor pool.

Partner

10/10

Exceptional

27 Sep 2018

Dimitri

Hands down the best hotel in Cluj

The hotel staff is very nice, they speak English and are very accommodating. The location is a bit far from the city center but in a good new neighborhood. And for me the highlight was a Lidel grocery store and a Moldovan restaurant within 400 meters from the hotel. The hotel restaurant is also very nice, see the picture of the house steak.

Family

10/10

Exceptional

20 Sep 2018

Verified traveler

Wonderful hotel, very comfortable and nice to stay

Beautiful hotel, very comfortable and excellent service. Located on the top of the hill and and having coffee on the balcony and looking at the view is wonderful. Room was large and breakfast was the best we had in Romania. Next time in Cluj, we cairtainly will come back to it.
Only drawback was the TV. Not enough English speaking channels (especially news).

Partner

8/10

Excellent

14 Sep 2018

Verified traveler

Nice hotel, a bit far from old town

Overall a great place to stay. Walking to old town is a bit far but doable

8/10

Excellent

19 Aug 2018

Mayank

Great but...

We went to the hotel for a wedding. The food supplied to the wedding party was amazing but the same could not be said for the breakfast which was quite lacking. Also the place really badly need an upgrade to their WiFi and in room automation systems.

Partner

6/10

Pleasant

16 Aug 2018

Mimil

nice people and breakfast.
AC didn't work on first day.
room changed on next day, but the thermostat lighting up each time (almost each minute) when AC restarted. Turned on a bathroom light at night to not see this flashing light.

10/10

Exceptional

24 Jul 2018

Verified traveler

We loved our stay at the hotel, everything was wonderful.

10/10

Exceptional

20 Jun 2018

Dacre

Reasonable price of luxury

Luxury at a very affordable price, I will be back soon.

Family

6/10

Pleasant

17 Jun 2018

Lorenzo

Beautiful Hotel, great views of the city

Gorgeous hotel! Spacious and clean rooms.
Reception and restaurant service is sub par for a 5 star property. During our first day here it seemed like the staff are not happy. They didn’t smile and were kind of stiff during our interactions. Food at the restaurant is also average in my opinion. The hotel does not have a gym.

8/10

Excellent

26 May 2018

Don

good hotel, restaurant not so great for dinner, very expensive

Friends

10/10

Exceptional

15 May 2018

Alan

Excellent hotel. You will not be disappointed - unless you want an austere environment....

8/10

Excellent

01 Nov 2017

Jim Hayden

Nice older Hotel

The Hotel shows signs of a great beginning. Feels like you are stepping back in time in a good way. Just felt eligant in a slightly over the top way. Breakfast was very good by anyone's standards

10/10

Exceptional

09 Oct 2017

Verified traveler

Really lovely, clean hotel, rooms were really big and so was the bathroom, breakfast was amazing and the staff at breakfast also, these girls are lovely, really hardworking and really friendly. We arrived at 3am with a baby, the room was ready, the only slight misunderstanding was about breakfast times, the receptionist told us it's from 7:30 to 11:00am (maybe because it was so late at night/early in the morning), but we arrived at 10:40am and they were closing already (turns out it's 7am to 10:30 actually, it even says it outside the breakfast room), but the breakfast staff were helpful and brought us some warmed milk for my daughter and an omelette etc. Overall we had a great time and will return!

10/10

Exceptional

17 Aug 2017

Mike

The nice's Hotel in Cluj-Napoca {Kolozsvar}

Luxury ,Comfort,Design Good taste for beauty and elegance.
Nice peoples and fantastic staff
Good breakfast and fantastic service ,
Yes I will recommend to my family , relatives and friends this hotel
Mike

10/10

Exceptional

03 Jul 2017

paul

Stunning

Excellent hotel friendly staff but some girls for room service need to be more polite but overall hotel is spotless

10/10

Exceptional

16 May 2017

Mayan

Nice stay

Good experience. Hotel a little remote but comfortable.

10/10

Exceptional

08 Dec 2016

zvi

elegant convenient price

maintenance requires improvement

10/10

Exceptional

21 Oct 2016

Hedy

It was excellet.

Very clean, staff friendly, the rooms (we had two rooms for four persons).
Without questions it willl my hotel for futures at Cluj.

10/10

Exceptional

08 Sep 2016

Verified traveler

nice hotel very good v v v v v v v v v v v v v

very good vg v v v good vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

8/10

Excellent

28 Aug 2016

Verified traveler

Comfortable, good views, and tasty breakfast

I stayed at the Grand Hotel Italia for four nights. It's a smart, pleasant hotel. Located on a hill overlooking Cluj city centre, the hotel offers great views. The lobby is large with a beautiful marble floor. Breakfast is good. You can sit outside on a sunny terrace too.

On the downside the hotel is a bit far from the city centre and it's an uphill walk.

10/10

Exceptional

16 Aug 2016

i dan

Nice hotel in cluj

The hotel it's perfect for a trip or weekend the Roms are big, the outside swimming pool are nice

10/10

Exceptional

19 Jul 2016

Alec

Great hotel unfortunately it is located within a residential with little to do than shop in Lidels.

Family

10/10

Exceptional

05 Jul 2016

Salman

Nice hotel. Shame about the air con in my room

All good apart from air con which was just blowing fan air and not cold air, not comfortable during a hot summer's night. Lovely view of the city from the balcony of the 6th floor room.

10/10

Exceptional

04 Jul 2016

Alistaiar

Great Service

Very good level of service in every aspect of the hotel staff

8/10

Excellent

02 Jul 2016

Ben

Not a 5 star

Nothing to really complain about. But average overall. This is a 4 star masquerading as a 5. Nothing to rave about and nothing really stands out. No gym. No indoor pool. No exceptional customer service.

Partner

8/10

Excellent

22 Jun 2016

David

Very good but!

Lovely hotel, nice facilities. There's a large outdoor pool and the building itself is magnificent. Breakfast was also lovely. It's located a little bit outside of town, but this gives you a perfect view over the city and its surrounding nature. A taxi to unity square is about 12 lei.

I must however also point out that this hotel seems to be primarily geared towards hosting events. So on the ground floor you may hear some very loud music (but the building is very well insulated, you cannot hear it on the other floors) and the restaurant they have is usually pretty busy catering for said events, meaning that you may have to wait for your food for quite a while (though the price was good, 120 lei for three people with drinks!) Not sure if I'd give it 5 stars, but 4 stars for sure.

Partner

4/10

Poor

15 Jun 2016

Rich

Not for any family! Strip club on premises.

This review is important to any family heading to Romania for a visit to Cluj.
This is a lovely hotel but it is also the home to a Strip Club in its lower level. Thus plan on Drunken Strippers and their patrons being encountered in the lobby and bar. People can live the life they like and I am no prude but it is not appropriate to not advise folks of this situation. As a business owner I would also cross this hotel off the list for my employee's as well. You can guess why.

Family

6/10

Pleasant

15 Mar 2016

Verified traveler

Nice spacious hotel but not a 5 star service

This is a nice hotel however the service does not match up to expectations of a 5 star hotel at all. The staff weren't particularly helpful at reception, no concierge service and we ate in the restaurant due to lack of anything being close by and a meal took almost two hours for 4 people in a near empty restaurant. When we made a complaint about the poor quality of the meal we had a sarcastic response.......not impressed! Whilst I might stay here again as it is a very nice and spacious hotel I will not eat here again.

10/10

Exceptional

12 Dec 2015

ADRIAN

Great hotel in Cluj

We stayed at Grand Hotel Italia Cluj only for 1 night... The hotel is \"grand\", nice and big reception, very big rooms, big bathroom, very big bed ... Nice and clean room, almost new. Free internet and free parking, good breakfast. If you stay at a higher floor you could have a nice view. A minus is that they don't have a SPA area and i can recommend more pillows in room.

8/10

Excellent

13 Sep 2015

Verified traveler

Quite OK

Nice hotel but bad location.

10/10

Exceptional

12 Sep 2015

David

Great hotel would visit again

Stayed with my girlfriend for one night whilst road tripping across Romania. The hotel was excellent and super stylish with all the amenities you could need. The restaurant and bar were open late which was great. Would certainly visit again.

Partner

10/10

Exceptional

10 Sep 2015

Matthew

Fantastic gem

Great for an inclusive stay. The area around the hotel seems a bit dicey and going through reconstruction, but with onsite massages and an awesome pool, you really don't need to leave!

Partner

8/10

Excellent

02 Jun 2015

Mike

Good hotel a bit far from center.

Overall the hotel is great, the only few issues I had is that they seem to cater more to weddings and conferences - parking was an issue during these times. Also I found that the food variety varies depending whether a conference occurs while you are there. The staff in the morning at the breakfast need to loosen up a bit and try to portrait a happier demeanor, not very friendly in my opinion. The room was clean and well equipped, over all is a good hotel.

10/10

Exceptional

31 May 2015

Verified traveler

Best hotel in town

Clean and great service. Nice on top of hill so you can see the entire town.

10/10

Exceptional

18 Jan 2015

careworker

Awsome hotel

Amazing hotel great location five min taxi into town £1.50 stay here and your holiday will be special rooms are amazing ask for a room overlooking the town rooms are amazing staff are great will do what ever you ask would recommend hire a driver for the day through the hotel great prices and they will sort places for you to visit and eat at cant say enough good things about hotel go stay there you will love it and Transylvania

10/10

Exceptional

26 Oct 2014

Yuk lin

Not a frequent traveller review

Check in was without a hitch despite last minute online booking. Room was changed promptly due to minor electrical fault,overall an excellent hotel with good deco, and layout,value for room/food and service. In addition the reception staff was attentive,courteous and most important competent. They also empathized with my predicament over delayed baggage and went extra mile to track with the airline, plus looking up information on possible sightseeing trips for my two day solo travel, which assistance made my brief stopover in Cluj enjoyable. I will recommend this hotel to my friends. Lastly there is also an efficient system to revert to guest and send back my lost items which I left in my room after check-out. Comforting support.

10/10

Exceptional

18 May 2014

Yana

Great Service

me an my husband got parried this spring, we loved this hotel. I have staid in several hotels in Cluj before, I can truly say this is the best hotel. the view is amazing. Breakfast was very good. I wish they would have spa, however the management said it is coming.

8/10

Excellent

14 Mar 2014

Ingo

Great hotel, but far from everything

You really need a rental car or be willing to depend on taxis, as there is nothing of interest for the tourists nearby. It didn't really bother us, because we were only there for one night and even got upgraded to a deluxe room with a fantastic view of the city. A pity, because everything about this hotel is excellent: clean room, friendly and knowledgeable staff, very rich and varied buffet breakfast included in the room rate. I wish I could give a 4.5 for the overall rating.

Partner

8/10

Excellent

14 Sep 2013

Nad

highly recommended

Very nice location and friendly staff

8/10

Excellent

09 Sep 2013

Tom

Only 5 star hotel in Transylvania

A lot of money spent in building this hotel, but interior designer did not visit to many 5 star hotels :)

Very big room, but:
- they forgot to put light at the entrance of the room (in front of wardrobe and safe deposit)
- only one chair in room
- only 5 suit hangers
- very small bedside table (no space even for book, because of the big lamp standing on it)
- no telephone near bed (you have to get up and walk across the room to answer phone)

Staff was exclellent, except for the guys serving dinner....

10/10

Exceptional

04 Sep 2013

Yana

great hotel! quick service.

we only staid for few hours but service was impecable !

Partner

10/10

Exceptional

02 Sep 2013

Verified traveler

Nice hotel

Nice hotel with good staff. Good internet conection. Room was clean and comfortable.
Other faciliies also ok.

10/10

Exceptional

10 Aug 2013

Jody S

A little out of the way

I really thought this hotel was elegant and quite comfortable. The staff was helpful and friendly, and the grounds and rooms very well maintained, but it is a little out of the way. I tend to prefer walking on vacations, because I believe you get more of a feel for the city, and so this hotel is a bit of a hike into town to see the sites. If you prefer I always saw taxis in front of the hotel when I was coming or going; it was just a little further out on the fringe, which isn't necessarily a bad thing, than I had thought.

8/10

Excellent

06 Aug 2013

Verified traveler

Perched up high

We liked that it was perched up high on a hill and could see far from our room. It is not walking distance to anything. Services were good. The hotel is very large. The pool is not heated, but they were kind enough to allow us to swim after regular pool hours. The hotel restaurant food was fine. I would return to the hotel again while transiting and looking for a good room.

8/10

Excellent

20 Jun 2013

Erica

Very nice hotel

Nothing bad to say about this hotel. We arrived late and left earlier so didn't have time to really see the facilities. The resturant was booked for a private party but we were still able to get the same food in the Bar as in the resturant. The reception mailed our postcards for us without charge for stamps - very good service.

10/10

Exceptional

29 Apr 2013

John Paul

The best hote in Cluj for business purpose.

Clean, comfortable, good for business visits to Cluj Napoca.
However, the room does not have coffee maker and a support for the suitcase.

10/10

Exceptional

13 Nov 2012

Very posh and luxurious

Very posh and luxurious hotel. Free internet connection and parking space availabale. The restaurant is very elegant and the meals are exklusive.

10/10

Exceptional

06 Oct 2012

Verified traveler

excellent value

excellent great value and modern hotel very welcoming staff didnt know what to expect would stay again

Partner

10/10

Exceptional

03 Sep 2012

Solomon

Great hotel for everybody

Excellent hotel. New, clean, the staff is very helpful. The only disadvantage - relatively far from the city center. But very cheap taxi solves the problem - about five minutes ride. On the other hand this is also advantage - very quiet.

10/10

Exceptional

10 Dec 2025

ALESSANDRO

Ottimo

Business

10/10

Exceptional

11 Nov 2025

Ken

Nous avons passé un séjour vraiment agréable dans ce super établissement. La propreté de notre chambre ainsi que la qualité des équipements étaient plus qu’à la hauteur de nos espérances. Alena (à l’accueil) ainsi que Dan au spa, ont toujours été très accueillant avec nous.

Ce séjour fut donc génial dans cet hôtel, que nous recommandons.

Partner

10/10

Exceptional

03 Oct 2025

BENEDETTI

la colazione ottima ,vicino all aeroporto e fuori dal caos del centro ,spa superlativa con ottimi trattamenti ,il mio massaggiatore è stato super professionale.
unica miglioria la pulizia della stanza ,il resto dei servizi perfetti, sicuramente il mio hotel di riferimento a Cluj

Business Self

10/10

Exceptional

05 Aug 2025

Olivier

Très belle soirée au Grand Hôtel de Cluj Napoca

Superbe hôtel et espace spa formidable. Literie très confortable. Petit déjeuner parfait avec beaucoup de choix.

Partner

10/10

Exceptional

18 Jul 2025

Michael

Tip Top

4/10

Poor

30 May 2025

Niclas

Ive stayed at this hotel several times on my regular trips to the city. For every time it gets a bit worse. Earlier it was still descent but now the rooms we had was superwarm during night (24-26 degress celsius) making it impossible to sleep. When complained in the reception they did not do anything about it. The tap in the bathroom sink could only deliver warm water, and the shower termostat was broken. The tap in the tub couldnt be turned on because it was installed in the wrong way.

Maintainance is not their thing.

Business