Name: Sbv Luxury Ocean Hotel Suites
Address: 1458 Ocean Drive, Miami Beach, 33139, US

2/10

Poor

25 Aug 2025

Ovidiu Vasile

I regret that i booked and stayed at this property.

You can not talk to anyone if you have any issues, and we did.
A glass door was broken because of a bad design and we had to stay with the glass pieces shattered in the bathroom until next day. Of course i didn't see back the deposit, even it wasn't my fault.

The loungers that you see in the pictures and the parts that provide shade on the roof top just don't exist, only in the pictures.
I tried to reach to them and they just ignored me.

I am very disappointed and disgusted about this place.
Very poor communication, or not at all.

I should have read the other comments before booking, because once booked you can't cancel it without loosing your money.

Leisure Family_with_children

6/10

Pleasant

14 Jul 2025

Raymond

Needs maintenance

I booked a spa penthouse room featuring a rooftop spa. There was no plug provided so not possible to us. Also, the shades were broken so not possible to stay there during the heat of the day. The room was fine, but only 1 wine glass provided.

Partner

4/10

Poor

23 Jun 2025

matteo

I spent money on the biggest most expensive \"penthouse\". They gave me a room in the corner (inside corner) with a terrible terrace with blocked view of the ocean. When I reached out (only via txt or call, no one on the premises is there to help), they were rude and dismissive. Will not recommend this place to anyone.

Leisure Self

6/10

Pleasant

22 Jun 2025

Davinna

Check in was somewhat easy but the officer didn’t speak English, thank goodness for google translate! Penthouse was very clean and accommodating, however they did not tell you in the reservation process that the hot tub doesn’t work. It was like taking an outdoor bath.sun bathing chair were broken, hot tub handles were broken, some of the lights didn’t work, drywall was patched up, drain in the shower was clogged, and there was no sun shade on the roof top ! We did bring our own supplies . Everything was in walking distance from the beach to the clubs and bars. Hotel overall was very clean and overall nice for what was left of it

Leisure Partner

2/10

Poor

08 May 2025

yetsy

Please if you don’t want to have a nightmare don’t book this hotel! They don’t have a lobby just a security person with a phone also don’t have any number to contact if need something, the building have other hotel name no even the one is posted here and you can feel unsafe the reception look abandoned we can even stay the night we switch to another hotel cause it feel so unsafe

Leisure Family

6/10

Pleasant

07 May 2025

Tamar

I pretty much thought the penthouse suite was very nice. The only thing I didn’t like was the Jacuzzi tub. I think it needs to be updated. I thought it was a great location. The beach is right there. There’s a couple of restaurants close Collins has all the restaurants Espanol way All in all a one out of 10 I would give it a 7 1/2.

Leisure Self

6/10

Pleasant

22 Apr 2025

Jacqueline

The hotel was nice. But the communication was horrible as far as the condition and amenities the hotel had. The hot tub had no water and was filthy and dirty. I was not able to use it. The kitchenette did not have cooking utensils, stove or hot plate. I had to purchase lots of food because I was not able to cook as I thought I would be able to. My groceries went to waste. The shower head was broken, the elevator button to go downstairs was broken. My room was never cleaned however, someone entered my room and left towels.

Friends_and_family Family

8/10

Excellent

14 Apr 2025

Devona

The room was great but I really wish the jets n the hot was working would’ve been the icing on the cake

Leisure Partner

2/10

Poor

28 Mar 2025

Heida M

I travel 6 ir 7 times a year, and stay in many places, but I was chock when saw the place nothing like the pictures, but the the more terrible thing is that I have not received my deposit back yet, I call the place and the hosted and no answer, I want my deposit back it said will be here in 2 or 3 days its been six. Please give me my deposit back. And post real pictures.

6/10

Pleasant

15 Mar 2025

Michael

IVE STAYED HERE A FEW TIMES. ONLY THING I WOULD SUGGEST IS THEY NEED AN UPGRADE AND REPAIR CREW FOR THE FACILITIES.. THE MANAGEMENT CHARGED MY CARD BOTH TIMES DOUBLE THE DEPOSIT.. THEY ACKNOWLEDGED THEIR MISTAKE AND FIXED IT BOTH TIMES.. SINCE IT HAPPENED THE EXACT SAME WAY WE KNOW IT WAS NOT AN ACCIDENT. BUT I ALWAYS GET THE JACUZZI ROOMS WITH THE BALCONY.. ITS LOCATED RIGHT ON SOUTHBEACH.. ACCESS TO EVERY THING IS RIGHT THERE.. NOT A BAD SPOT.. BETTER THAN MOST ON SOUTH BEACH.. THERE IS NO FRONT DESK EVERYTHING IS DONE BY EMAIL AND CODES TO THE ROOMS, AND A KEY CARD FOR THE ELEVATOR.. CHECK IN IS SMOOTH AND EASY.. TAKES THEM FOREVER TO RETURN YOUR DEPOSIT BUT THEY WILL RETURN IT..

Leisure Self

6/10

Pleasant

09 Mar 2025

Verified traveler

Not great, probably wont book again.

1) Booked Ocean view room, was given a city view room. SBV offered a 5% refund.
2) Hotel staff was incredibly lazy and unhelpful.
3) Elevator was not working for an entire day and night, had to carry my luggage up to the 4th floor by stairs.
4) Hotel was in very poor condition.
5) Room was in poor condition.
6) Terrace and balcony lacked many of the furniture and all cushions that other suites had and were also featured in the listing pictures.
7) Hot tub was broken and in terrible condition, probably hasn't been functional in a decade.

Lastly, you're taking a chance booking here, you may get a nicer suite or you may get the worst one, like me.

Partner

8/10

Excellent

25 Jan 2025

Sophie

Hot Tub Time Flop: À Jacuzzi Journey Gone Cold

The room itself was nice and what I expected, but the rooftop terrace was very disappointing, the drapes were dilapidated, the long chairs in very bad shape, the hot tub didn’t work( the hot tub is the reason you book the room!!!) and the pergola shades were simply not there!!! I have pictures if you need. Anyway, for the same price I think i could have had something better.

Self

6/10

Pleasant

09 Jan 2025

Marshae

Cleanliness was not up to par

8/10

Excellent

02 Jan 2025

Jason

Nice location.

2/10

Poor

28 Dec 2024

Dave

Complete disappointment property in disrepair terrible!!

Leisure Partner

10/10

Exceptional

23 Nov 2024

Micayla

Loved the stay in the Penthouse. Very clean, and very safe.

Leisure Friends

2/10

Poor

03 Nov 2024

Elnaz

I would say customer service is awful, they put only one shampoo conditioner and shower gel for 3 person and stay for 3 nights and when I asked for more they said it would be additional charge for that, every time I asked to clean the room they said is not available and they just left clean towel for us without even make the room clean. I found broken glass in the kitchen when I asked for maintenance to cleanup that they never respond back to text messages and the telephone number they give us goes directly to voicemail the front desk is not responsible if you book through SBV luxury hotel they said is different company . I’ll never come back to this place

Leisure Family

10/10

Exceptional

01 Nov 2024

Alaina

Very nice penthouse cool

10/10

Exceptional

27 Oct 2024

Michael

This is my first time doing contactless check in. It went pretty. Smooth. The security guard was immediately available. The room lock worked as instructed. No issues.

Leisure Self

10/10

Exceptional

02 Oct 2024

Diekafka

Great experience.

Leisure Friends

2/10

Poor

21 Sep 2024

joseph

The air conditioning was broken in our room and there was no one on site or by phone that could help us resolve the problem. the only hotel staff on site said that because i booked through this website, and he couldn’t help me…it was over 82 in the room all night. i do not recommend this hotel or this website to book vacations.

Leisure Family

10/10

Exceptional

28 Jul 2024

Julie

I would recommend

awesome slept comfy
cute room pretty pool good view on
roof top. no jets in the tub on roof boo xo good location

Business

8/10

Excellent

04 Jun 2024

Alana

Luxury amenities for a good price.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Eddie

Being a 40 year local to Miami I often chose to look for special places within my beautiful city and this my friends is one of those hidden gems that is not only beautiful but perfectly located in the heart of the full Miami VIP Experience. ⭐️ FIVE STAR

Business_and_leisure

10/10

Exceptional

02 Jun 2024

Alexandria

Wonderful experience

Friends_and_family Friends

6/10

Pleasant

30 Apr 2024

Osvaldo

It was perfect but I didn't like the fact the it says it has a hot tub and when u go up the stairs and fill it up the jets don't work and to me I kinda felt like I was ripped off a bit because of that other that everything was great

10/10

Exceptional

24 Apr 2024

Ian

PH-04 had a nice partial view of the ocean. Room was clean and comfortable.
Only hiccup with the room I had was that the upper deck had zero shade during the day. Was great for my wife, but I had to hide down stairs.
Would definitely book it again.

Leisure

2/10

Poor

20 Apr 2024

Shamanda

I ordered an ocean view room and got a city view I messaged the owner got no response

Leisure

10/10

Exceptional

15 Apr 2024

rohit

Very good location

Leisure Family_with_children

2/10

Poor

05 Apr 2024

Mihran

Customer service was horrible. They did not answer my calls, and when the last day came , they were there to charge all the stupid fees and plactic key moneys.

Family_with_children

6/10

Pleasant

24 Feb 2024

kevin

room was nice. we were not told about not having jets in outddor hottub which was the main attraction. check in wasnt as smooth as i would like but not terrible. zero comunication on where and how to get beach items such as chairs and umbrella. so that was alittle frustrating. the room was nice though. the rest of the stay left something to be desired.

Leisure Family_with_children

10/10

Exceptional

24 Feb 2024

Kimi

The property was perfectly located, safe, clean, and had all the amenities that one would need on South Beach. I would rent it again.

Business_and_leisure

4/10

Poor

29 Jan 2024

Brian

Very confusing to find room. The room is a separate room within the hotel. The hotel staff knew nothing about how to get in the room. Had to text and wait around for code to get in. The check in process took about an hour and a half to get everything sorted. Room was just ok. View nice.

Business Partner

2/10

Poor

25 Jan 2024

Terry

There was no staff for checkin , hotubs in the penthouse does not work and the shower does not have hot water and was not a bedroom or ocean front as described.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2024

Tom

Great room, good communication everything was really good

Business

2/10

Poor

07 Jan 2024

David

Warning, be aware

This place is a horrible. I had reserved this room to find out the hard way. I had left and rented something else after opening the door. I had found bed bugs, roaches, hair all over the bed and bathroom, very unsanitary, hot tub doesn't work, shower nasty, no communication will any staff members besides a little texting, they ignore your concern and needs. Like i said earlier i had to leave and find something else. After me finding the things i was still focused to pay with no refund at all not even a sorry from any one associated with SBV. This is not a luxury hotel it's just all lies and false advertising to get you to commit and then they take your money and leave you with no options. You don't even have a accurate way to unload your belongings along with no parking unless you pay $50.00 per day at a different hotel. Take my warnings and stay away. They had taken almost $1,200.00 from my card and no matter what the situation nor what you find or see in their rooms you will not receive 1 dime back. So save yourself time and money and stress and stay away and do more research. I would never ever stay there.

Friends_and_family Family

10/10

Exceptional

02 Jan 2024

James

Absolutely love the location, the pool and hot tub were fabulous, Best shower we've ever had. I Highly Recommend to everyone and we will be back for sure!

Leisure Partner

2/10

Poor

20 Dec 2023

Magdalena Marta

The unit condition was not great. Needs updates communication from desk. not helpful. Jacuzzi jets don’t work. Bathroom tiles falling from the wall dusty shelves, damage shelves, no ice in the unit and dirty walls paint come off from the walls

Leisure Family

8/10

Excellent

01 Dec 2023

Carla

For the price it could have had more privacy in the balcony areas. Especially in the jacuzzi area yes it was curtains but still not enough privacy

Leisure Partner

4/10

Poor

27 Nov 2023

Tierney

The customer service was subpar. The room smelled very bad like mildew or something and the room wasn’t very nice in terms of maintenance nor did it appear very clean. When we walked in there were a few potato chips on the floor.

Leisure Partner

2/10

Poor

21 Nov 2023

Verhonda

The property is very old looking and not up to date
Hot tub was rusty and old

Leisure Partner

10/10

Exceptional

18 Nov 2023

David

Excellent Apartments, great location

Superb apartments very close to Miami Beach and just 3 mins from the strip (restaurants).
Apartment was well appointed, good layout, spacious and good sized veranda.
Walk-in shower was great: good water flow, consistent temp.
Used pool daily which is an excellent length, and has a great 10 person jacuzzi.
Daily comms from SBV to check all was well and offering advice - this was great!
Will come back.

Partner

6/10

Pleasant

28 Oct 2023

Verified traveler

Not a hotel!

Not really a hotel. They sublet out of another hotel so the front desk can’t help you and you don’t get the same benefits as being in a hotel. It’s more like an Airbnb. The unit is nice and spacious. Location is convenient.

Friends_and_family Friends

2/10

Poor

23 Oct 2023

Tavit

Would not stay here again. Rooms were not in great condition, jacuzzi was completely unusable. The process of booking through SBV is different than a hotel yet is represented as one. Z Ocean is the hotel, but your amenities will not be connected to the hotel. This became a problem after check out, when we left a bag in our room. The hotel was not able to provide a key or reopen the door. A simple process became more complicated and time consuming. Would never book this property because there are better options in the area, but if you do stay here, I’d personally recommend booking through the hotel.

Leisure Self

4/10

Poor

06 Oct 2023

Kevin

The owner emailed me a code to
Open the door but it didn’t work. When I called the phone number I got an answering machine so I was standing outside my suite unable to checkin and no one was available to reprogram the lock.

8/10

Excellent

21 Sep 2023

Gilberto

Nice location. But if you’re looking for a hotel this might not be the one this is more of a condo but other than that it was perfect!

Partner

6/10

Pleasant

12 Sep 2023

Glen

I was not pleased with the self service portion and late communication. I don’t like The fact that we were told to fill our own hot tub with no way of knowing whether the place has been sanitized or not. The hotel said the room wasn’t maintained by them.

Leisure Family

6/10

Pleasant

13 Aug 2023

Verified traveler

Older building just needs TLC

Location was perfect but the property needs attention. The unit I was in the curtains were damaged and hard to open and close, the TV's didn't work properly, the shower water took a long time to get hot and when it got hot there was only hot, hotter and hottest. The doors for the bathroom didn't lock, The batteries died for the room door so I had to call and wait for assistance. The iron leaked and the ironing board was broken.

Business Friends

8/10

Excellent

29 Jul 2023

Standrecus

nice room had penthouse with hot tub water was a little green and not all setting work on hot tub but was a good stay and good area

Leisure Partner

10/10

Exceptional

25 Jul 2023

Armetria

I love how the penthouse was setup.. and having our own private jacuzzi up stairs.. along with our own private balcony