Name: Hotel Greystone - Adults only
Address: 1920 Collins Ave, Miami Beach, 33139, US

10/10

Exceptional

18 Jul 2026

Glen

The staff was helpful and the hotel is nicely equipped.

Self

10/10

Exceptional

13 Jul 2026

Francho

Great place next to CVS golden … And room clean ..

6/10

Pleasant

03 Jul 2026

Wesley

The property is in a great location. The rooms seem a bit tired and need to be refreshed. We had one of the penthouse suites but they don’t have a view of anything other than a parking garage across the street. I would choose a different option before staying here again.

Partner

10/10

Exceptional

03 Jul 2026

Jennifer

Great location, short walk to the beach. The staff were extremely friendly and helpful. The welcome bottle of wine was a pleasant gift of kind hospitality. Great place for a short stay.

Self

8/10

Excellent

29 Jun 2026

Nnaemeka

The location was convenient for my trip.
There is a valet service, make sure to check before parking car/rental.

Partner

10/10

Exceptional

23 Jun 2026

Andreea

Great property, location, simple but comfy minimalistic rooms, great restaurant on site.

Partner

10/10

Exceptional

19 Jun 2026

Patrick

Nice, clean, well kept, close to beach

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Claudia

Lugar cómodo y bonito

10/10

Exceptional

17 Jun 2026

Lee

Great experience! We will be back.

Partner

10/10

Exceptional

14 Jun 2026

Rachael

We had a fabulous time at the Greystone. The staff was courteous and made sure we had a fabulous time. The rooftop was amazing, great drinks and wonderful happy hour specials. We will definitely be coming back!

Partner

8/10

Excellent

14 Jun 2026

Darlene

Great central location. Easy access to beach & public transportation. Comfortable bed/pillows. Clean updated basic rooms with mini fridge. Friendly, helpful staff. Beach towels & chairs available at no charge. Property has 2 bars, amazing restaurant & a cafe. Earplugs are provided in rooms due to street noise, construction nearby & restaurant/bat next door.

Friends

4/10

Poor

13 Jun 2026

Michelle

The staff were consistently rude and unhelpful throughout our stay. It often felt as though any question or request was an inconvenience, which made for a disappointing guest experience.

Unfortunately, the room we were assigned was located on an outside corner at a busy intersection that was undergoing major construction. Overnight construction crews worked through the night, creating significant noise that made it difficult to sleep.

The valet service was also frustrating. It was slow, and the process for both dropping off and retrieving our vehicle was unclear and confusing.

I was genuinely excited to stay at this hotel and had high expectations based on its reputation. Unfortunately, the level of service, room location, and overall experience fell well short of those expectations.

Friends

8/10

Excellent

11 Jun 2026

Brett

The room was clean, and the staff was very helpful throughout our stay. Unfortunately, every morning we encountered a wet floor in front of the elevator on the third floor. Staff were vacuuming and running air dryers each day, which made it seem like there was an ongoing issue in that area.

The rooftop pool and bar were nice amenities and provided a pleasant place to relax. However, there was a significant amount of construction noise that impacted the overall experience.

Partner

10/10

Exceptional

06 Jun 2026

Csaba Ferenc

Great, safe location,

Self

6/10

Pleasant

02 Jun 2026

Requan

The rooms are smaller than expected especially the shower also no microwave/stove or a refrigerator. A lot of wasted food and drinks.

Partner

10/10

Exceptional

01 Jun 2026

LaShanna

Room was clean and staff was very nice. I would definitely come back.

Partner

10/10

Exceptional

31 May 2026

Karo

Excellent, excellent, excellent ,,,

Friends

10/10

Exceptional

28 May 2026

Lisa

Very accommodating. I wouldn’t recommend the outside courtyard rooms but if you stay in the main building it’s very nice!!!

10/10

Exceptional

27 May 2026

Stephan

We really enjoyed how comfortable the bed was. The roof top pool was great. We also got to enjoy the happy hour drinks and a wonderful dinner at the restaurant.

Friends

10/10

Exceptional

27 May 2026

Michael

I definitely recommend this hotel!!

6/10

Pleasant

25 May 2026

Auria

Pros - Great location with a nice bar/restaurant. Rooms were clean and the staff was courteous.

Cons - Valet is available but pricey (yeah, I know… it’s South Beach 🙄), though we did find a cheaper nearby garage option.

The biggest issue was the air conditioning. It was over 90° outside, and despite reporting the AC problem multiple times, nothing was really done until our last night when they finally brought us a fan. They did offer to switch rooms, but by then it would’ve been more of an inconvenience. The front desk said engineering had been dispatched after our initial complaint, but we never noticed any improvement.

The thermostat was set to 68, but the room felt closer to 78 the entire stay. Between the heat and the loud music from next door (again, South Beach), we left exhausted and didn’t sleep well at all.

We travel to the area at least twice a year, and next time we’ll definitely make sure the AC is working properly before settling in. I do plan to reach out to management because I believe some type of rate adjustment is warranted.

Friends

4/10

Poor

24 May 2026

Geralon

Have A Place For Guest To Warm Food And Have Staff Keep Tissue Stocked

Friends

10/10

Exceptional

21 May 2026

Patricia

Wonderful!

Partner

8/10

Excellent

19 May 2026

Jerri

Lovely note in our room on arrival and a bottle of wine. Loved the pool! No view from room at all. Very comfortable bed. Tons of restaurants close to walk to. No chairs in the room at all so we always had to sit on bed. We did enjoy it though.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Maria

Phenomenal Staff !!!!

Family

10/10

Exceptional

19 May 2026

Caroline

My boyfriend and I had a relaxing stay at Greystone. Staff was able to get us checked in about two hours early when we arrived and even gave us an upgrade! The room was clean and comfortable. The only thing I’d add to it is a few hooks to hang up wet towels to dry. Proximity to beach was one quick block and the partnership with the Boucher brothers to have two loungers on the beach was well worth the resort fee! Would 100% stay again. It is noisy at night outside the hotel but that is to be expected, it’s Miami Beach. They do supply earplugs. Thank you Ros and the rest of the staff for a great stay.

Partner

10/10

Exceptional

17 May 2026

Nancy

Very clean but restaurant closes too early.

Partner

10/10

Exceptional

17 May 2026

Jonnae

always my go to place to stay in miami! helpful staff. cozy room

Friends

10/10

Exceptional

17 May 2026

Bena

The property and room were very clean. The hotel lobby smelled amazing. The pool area served its purpose and happy hour 5-7 was an added treat. The stay showed professionalism at all time. The location was great, close to restaurants and bars. The beach was one block over, not much of an inconvenience. I would definitely stay again in a heartbeat.

Family

4/10

Poor

16 May 2026

Kayla

This place is so deceiving online I have no idea how it has such an high ranking. The rooms are terrible and not cheap either. The first room we got put in didn’t have working AC so we had to ask to switch rooms. The guy handled it with no problem which we appreciated. The walls are paper thin you can hear literally everything going on outside 24/7. The bathroom was a joke - no counter space at all, the sink was like a small dorm sink, the shower is hard to work. The pictures of our bathroom online (and yes, looking at the same type of room we paid for) vs seeing it in person was shocking.

Partner

8/10

Excellent

14 May 2026

Keshundra

Great stay, room clean. Staff were great. Just make sure you get a room with a nice view.. Coffee shop delicious

Friends

10/10

Exceptional

12 May 2026

Lufelicita

Everything about this hotel was simply great. The gentleman front desk in the morning was very friendly. The housekeeper cleaned my room daily. And the area the hotel was at is perfecT. I loved this hotel. Gorggggg

Partner

10/10

Exceptional

10 May 2026

Anthony

Excellent customer service, and great location!

Partner

10/10

Exceptional

10 May 2026

Rafael

Great location. Comfortable rooms. Re

10/10

Exceptional

08 May 2026

David

Rosalyn was very helpful and responsive.

Partner

10/10

Exceptional

07 May 2026

Sarah

Although I only stayed one night, I really enjoyed my stay at Hotel Greystone. Marcos and Julie at the front desk were very kind to me and answered all my inquiries in a timely manner. I also met Pawan, the head chef and owner of the hotel. He provided excellent hospitality and was very helpful. I would absolutely recommend this hotel for its location, cleanliness and professionalism shown by the staff. I hope to stay here again in the future.

Self

10/10

Exceptional

06 May 2026

Danielle

The staff was very helpful and nice! It was super easy getting in and out of the hotel and was a quick walk through the lobby!

Family

10/10

Exceptional

04 May 2026

Shanee

Rooms were beautiful. Staff was pleasant. Overall great stay for a weekend conference. It was within walking distance to the Miami Convention Center.

Self

8/10

Excellent

03 May 2026

GISELLA

It was less than expected. The pictures were nicer than the actual hotel

Partner

10/10

Exceptional

03 May 2026

Tonya

The resort fees and parking fees were pricy.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Chontelle

Really lovely property. Staff was super helpful. Place was clean. They did a great job cleaning the rooms. Good location. Great on site dining

Friends

6/10

Pleasant

02 May 2026

Khara

Avoid the courtyard building - it’s loud and the walls are thin. Also the courtyard king room is tiny. The walk to the beach is through a loud construction zone (which you’ll definitely hear at the hotel, especially at the rooftop pool). The beach area is just ok and the amenity fee includes chairs but no umbrella. Overall I would not recommend this hotel.

8/10

Excellent

01 May 2026

Ezekiel

Room was clean staff was nice

10/10

Exceptional

30 Apr 2026

Dennisha

The hotel exceeded my expectations, I was in room 306 and the room was spacious, nicely decorated, comfy bed, and most importantly clean! Marcos, Donielle, and Julie were fantastic! Marcos made check in easy and also let us check in early, Donielle was great in helping locate my package, and Julie made check out easy and was very helpful with our last minute needs. The check in was seamless! I also had a delivery sent to the hotel and I was able to get that with ease! The pool was nice and the location was convenient and across the street from cvs that had all your last minute needs. Hotel was walking distance to many restaurants (the hotel restaurant was beautiful and offered live jazz music) and about a 15min walk to ocean drive! I would choose to stay at this hotel again solely off the great customer service and room!

Friends_and_family Friends

2/10

Poor

30 Apr 2026

Amir

Hidden Fees and Lack of Basic Amenities – A Major Disappointment
I cannot justify giving this hotel a positive rating. After prepaying $4,500 for my stay, I was hit with an additional $680 in hidden fees upon arrival. These charges were ostensibly for \"Wi-Fi and Gym access,\" which is absurd considering the hotel doesn't even have a gym. Upon request they give cards to a Gym located 1000 yards from the hotel and can be access in limited hours
The room itself was highly disappointing:
No Workspace: The room is cramped and lacks a functional desk. The existing table is uncomfortable, and there are no accessible power outlets to charge a laptop.
No Coffee: There is no coffee machine in the room and no coffee service available in the hotel. You have to leave the property and find a coffee shop just to get a morning cup.
Misleading Location: \"Beach access\" is actually a 300-yard trek.
Between the cramped quarters and the predatory fees, this stay felt less like hospitality and more like a trap.
The words \"costumer service\" \"care,\" \"humanity,\" and \"compassion\" are not in their vocabulary
BEWARE.

Self

10/10

Exceptional

26 Apr 2026

Natasha

Room and hotel was very clean, staff were friendly and attentive. Breakfast at Kobo was fresh and the service was always with a smile. Pool area was very relaxing, clean and once again staff was great. We enjoyed an amazing lunch and drinks.

Family

2/10

Poor

24 Apr 2026

Aaron

Felt like a budget hotel but it was $500 a nights Very rude and unhelpful staff. There is no heat in the rooms at all and the floors are concrete so I was freezing the whole time.

Self

10/10

Exceptional

23 Apr 2026

Lisa

The staff was super welcoming and helpful. Our room was very clean & nicely decorated. We went to the beach down the block where we were provided with chairs, courtesy of The Greystone. When we came back, we had a drink & delicious appetizer at the bar, then went up to the pool and enjoyed our chips & salsa and fantastic drinks! It was a wonderful experience!

Partner

2/10

Poor

21 Apr 2026

Breeanna

The hotel had no one to help with bags and the valet was not present and I had to wait 20 minutes to figure out what to do. The room required me to
Go back outside and down an alley way in the rain and find the elevator. They would not guarantee the pool would open because it was raining on and off but that’s is Florida. I left and ate the money

Self

10/10

Exceptional

20 Apr 2026

Karine

We had an incredible stay at the Greystone hotel, the staff (especially at the reception) were incredible. The location was great, super clean and lovely. We definitely recommend!

Friends

8/10

Excellent

19 Apr 2026

Craig

Awesome rooftop pool. It can be loud throughout the night but was expected. Staff very friendly, $50 food and drink credit was appreciated. Would return

10/10

Exceptional

15 Apr 2026

Jessica

Room was clean. Bar down by the lobby was nice, the bartender was great. Had a croissant at the coffee shop for breakfast and it was delish.

Partner

10/10

Exceptional

14 Apr 2026

melissa

From the time we checked in until we checked out the staff was extremely polite and took care of all our needs. The room was cleaned daily with fresh sheets. The bart

2/10

Poor

14 Apr 2026

Robin

Had to walk to the beach and you could not see it from the hotel. Probably close to a 5 min walk.

Partner

6/10

Pleasant

13 Apr 2026

Saul

Amenities offered were good but most guests do not take advantage of things like happy hour, jazz, etc. which means there really isn’t a vibe at the hotel. It can get noisy but surprisingly it is still comfortable to sleep there given the busy area. Staff did well to keep rooms clean and front desk staff were helpful. It would be nice to know and pay for daily resort fees up front when booking.

Partner

2/10

Poor

12 Apr 2026

Dean

Misleading “Adults Only” Designation — Avoid
This stay was deeply disappointing from start to finish. Despite being marketed as an adults-only property, the hotel was full of children throughout our visit.
The location compounds the problem: the hotel sits directly adjacent to a nightclub, with loud music pounding well past midnight. My courtyard-facing room made things worse — noise from the open courtyard filtered in early every morning, making uninterrupted sleep nearly impossible.
The room itself fell short on every practical front. There is no dedicated workspace, making it unsuitable for anyone needing to get any work done. The TV signal was weak, and audio and video were consistently out of sync. Perhaps most telling of the hotel’s indifference to guests: there are no ice machines on property — you must call the front desk and then wait up to 45 minutes for delivery.
I would not return and cannot recommend this property to anyone expecting the quiet, adult atmosphere they advertise.

Friends

6/10

Pleasant

11 Apr 2026

Stephen

Room was nice and location is one of the best. However, the walls and doors are not noise-proof. Stay was not relaxing nor quiet. A lot of car noises and people screaming - can be heard from inside the room

Partner

8/10

Excellent

09 Apr 2026

Dustin

Clean room, comfortable beds and great location. Staff was awesome. Valet is very expensive and they took up too 45 minutes to get my car. You apparently get a voucher for the cafe but we weren’t told this until check out.

Friends

10/10

Exceptional

08 Apr 2026

Brian

Nice boutique type hotel with a couple of nice chill bars and pool area. Walking distance to many nearby restaurants and south beach. Would stay here again.

Partner

10/10

Exceptional

05 Apr 2026

David

Clean room, a little small but very nice. Wish there was a chair in the room

Partner

10/10

Exceptional

05 Apr 2026

Jamie

Amazing staff! Such a nice beautiful hotel. We would definetly stay again.

Friends

10/10

Exceptional

30 Mar 2026

Martin

Only one night. Very nice clean room. Great amenities. Friendly staff.

Partner

6/10

Pleasant

30 Mar 2026

Eric

Great location in South Beach. Can get a good deal on hotel sometimes but other times it’s a bit overpriced. Some nice staff some bad staff. Overall it’s worth it though

Partner

2/10

Poor

30 Mar 2026

Dylan

Courtyard room entered to outside which was not informed about when booking. There is a club next door blasting music until 3AM which can be clearly heard in the hotel room.

10/10

Exceptional

28 Mar 2026

Courtenay

Loved this hotel. It was a great location for us and the staff was beyond wonderful.

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Mychal

Place was great considering all the rain. No doormats in the room to dry off wet shoes from outside. Outside noise came through the room very easily. My bathroom door wouldn’t close all the way or stay closed.

Business Self

10/10

Exceptional

27 Mar 2026

Chethana

Great stay and the staff were wonderful

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Laurie

Beautiful and modern boutique hotel close to the beach, restaurants and shopping. The staff was welcoming and friendly. Highly recommended!

Partner

10/10

Exceptional

24 Mar 2026

Arley

Awesome

Family

8/10

Excellent

24 Mar 2026

Carter

Clean room. Great location when attending an event at the Miami Beach Convention Center.

Self

10/10

Exceptional

22 Mar 2026

Richard

Only issue is in Roon 307 you hear the whoosh sound of the elevator going up and down. Also there are no drawers so one lives out if the suitcase. Should be an easy fix that would improve the experience An otherwise good room

Self

8/10

Excellent

21 Mar 2026

Kyle

Overall good stay. Rooms smaller than expected

Partner

10/10

Exceptional

19 Mar 2026

Giovanni

great hotel, location was pretty central.

Partner

10/10

Exceptional

18 Mar 2026

Andrius

Everything was great

Self

10/10

Exceptional

17 Mar 2026

Michael

Boutique hotel type property near Miami Beach and walking distance to the Miami Convention Center, due to my circumstances I only had a night with few hours but everything seemed to have checked out. I’d come again.

8/10

Excellent

16 Mar 2026

Jessica

Na

6/10

Pleasant

15 Mar 2026

Emily

The building was quite noisy despite having paid for a “quiet” room. The room is very bare bones and basically only a bed. While the hotel is overall aesthetically pretty and it was quite clean, we were left very underwhelmed. The music at the pool was quite loud and not enjoyable. We tried to ask for help on a few matters and the front desk team was not particularly helpful.

Partner

10/10

Exceptional

14 Mar 2026

JASON

Julie on the front desk was very friendly and helpful. She got us into our room early. The room was clean and close to many amenities. The hotel restaurant was superb!! U must try!!

6/10

Pleasant

13 Mar 2026

Kelly

Loud

10/10

Exceptional

09 Mar 2026

Regina

Nice to have an airport pickup/drop-off shuttle for guests. Love this cozy all adult hotel.

Partner

8/10

Excellent

08 Mar 2026

Richard

Pool was very nice. Staff friendly and helpful.

10/10

Exceptional

06 Mar 2026

Michael

Excellent location! Clean hotel with very friendly staff

Family

8/10

Excellent

04 Mar 2026

Alyeta

Lovely hotel, but very loud at night and early morning

Partner

8/10

Excellent

03 Mar 2026

Kyle

Clean, good location

4/10

Poor

02 Mar 2026

Anthony

Not worth the money. Quality of the property did not match the description or photos. Amenities were lacking.

10/10

Exceptional

01 Mar 2026

Sarah

Clean room. Beach access. Everything was in walking distance.

Partner

4/10

Poor

01 Mar 2026

Barry

Our hotel room didn't have hot water. We reported the problem and the front desk staff was less than pleasant about our report. It turned out the entire hotel didn't have hot water. So, we went out to dinner and then returned several hours later. Upon our return, the staff assured us that the problem was fixed. It wasn't. We finally got hot water the next morning. The staff refunded the resort fee for two nights. Beyond hot water, the room was meh and the pool is quite tiny. We've stayed in a lot of hotels in Miami Beach; we won't be returning to the Hotel Greystone.

Partner

10/10

Exceptional

01 Mar 2026

Pradeepa

Clean & conveniently located

Friends

10/10

Exceptional

28 Feb 2026

Peter

The room was ridiculously too small for a normal booking Otherwise rest of hotel was nice

Partner

4/10

Poor

28 Feb 2026

Mikael

The front desk staff was unprofessional, the room smelled moldy, there was no noise cancellation in any direction and the music from the next door nightclub kept me awake throughout the night. This is a 2-star motel at best.

Self

10/10

Exceptional

28 Feb 2026

Deshaia

Great stay!

Friends

8/10

Excellent

28 Feb 2026

divya

Location is great. Staff is friendly

Friends

8/10

Excellent

27 Feb 2026

Nina

Beautiful art deco hotel in a quieter, less crowded area of South Beach.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Pablo

Clean, great location

10/10

Exceptional

26 Feb 2026

Giselle

Amazing room, fantastic staff (esp Danielle and Tanya) and so convenient.

Business Self

2/10

Poor

25 Feb 2026

Jonathan

Room was very noisy. You could hear everything happening on the streets. Staff was nice and very helpful and the food options were good. Rooms were very, very minimal.

Self

6/10

Pleasant

24 Feb 2026

Terri

I love a good boutique hotel, but we were underwhelmed by this property. The rooftop pool was the best part by far. Lobby is a bit worn. Room was extremely tiny- not even enough room to lay our suitcases out. Door to room opened to outside like a motel. Bathroom pocket door wouldn’t stay closed. No hot water for almost the entire first day- hotel did give us a partial refund as a result, but only when requested.

Partner

10/10

Exceptional

21 Feb 2026

Ginger

Very helpful, friendly staff . Clean rooms , great location!

Partner

2/10

Poor

21 Feb 2026

William

The room was incredibly small, noisy, no amenities like a coffee maker, etc, the front desk staff upon arrival just handed us the room key and said take your luggage through that door and follow the walkway outside down to no staff to help with luggage or to show us to our room, the hotel is a party hotel with people partying late until 2AM nightly, all the hotel said was it's south beach, to be expected.

Partner

10/10

Exceptional

21 Feb 2026

Deborah

Although I did give it five stars we did have issues that were immediately remedied. Two days with no hot water and our resort fees were credited for those two day. Room was not cleaned until late in the day while we were getting ready to go out. But they brought cleans towels and whatever we needed. Overall the rooms were clean, front desk staff very professional. Bartenders at the pool, Savo and JJ were so fun and professional. Fred made sure we had everything we needed. Beach access easy and roof top pool was amazing with a view. Our room had a hot tub on the balcony and soooo nice. The only thing outside on the balcony at the hot tub was the noice from the roof and the bar that is located right next to the hotel and it was loud at night.
Would however stay again at The Greystone as the location was perfect from the beach, Ocean Dr., Espanada Way and Lincoln way shopping.

Friends_and_family Friends