Name: Pestana South Beach Miami
Address: 1817 James Avenue, Miami Beach, 33139, US

Pestana South Beach Miami

Miami Area - FL · United States

100 reviews shown

8/10

Excellent

06 Jul 2026

Pablo Enrique

La habitación muy cómoda ..Muy bien ubicado y seguro

Family_with_children

10/10

Exceptional

28 Jun 2026

Priscila

I love it! Everything was perfect. Everybody speaks Portuguese.

Partner

10/10

Exceptional

23 Jun 2026

Teresa

The hotel was quaint and stylish. One block and half off Ocean Drive.

The room was nice and the staff ( Jessica, Jeeo, Nuan, Genaro) were nicer!

Great location.

Family

2/10

Poor

12 Jun 2026

Michael

I would not stay here ever worst mistake I ever did

Self

6/10

Pleasant

30 May 2026

Jack

Parking was a nightmare. Cost was 55 dollars a night. You had to take your car about two blocks and walk back. And vice versa. A lot of money for nothing.

10/10

Exceptional

24 May 2026

Veronica

Jessica and Marcos were great! They accommodated our early arrival and exhibited superior customer service !!!!

Family_with_children

10/10

Exceptional

20 May 2026

Teresa

El hotel pestaña muy lindo limpio el staff muy atentos from desk muy cordiales y atentos céntrico y 2 cuadras de la playa feliz volveremos a pestaña

Friends

6/10

Pleasant

13 May 2026

Vickielyn

Came to Miami for a graduation. The location was in walking distance to the convention center. Parking was the worst. It’s located in a residential area and they actively tow cars. The closet garage was blocks away. Our room was in the building with the 3100 rooms. I’m assuming 3rd building from the front office. It didn’t feel like part of the hotel and also if it rained you had to walk outside to get to that part of the hotel. Room was clean. Shower wasn’t the best. They need to deep clean the shower. They don’t have a gym onsite but did provide a gym pass to a gym down the street

Family

6/10

Pleasant

04 May 2026

Francisco

Hey was just there for 3 days ...I arrived real Early I know check in is at 4pm but most hotels accomadate you but this one didn't plus I when to the beach I came back 4:30pm the room still wasn't Ready ,plus we were given a 2 queens bed as a Couple!! Didn't mind staying here for 3 days ...plus Had to tell them Im a Silver member for Expedia Show Proof to get my free Bottle of wine ..Smh...German was super nice !!!Gave us Free Breakfast But weren't clear if it was for the 3 days or 1 day ..I had stay here Before in Nov 2021It was a Fantastic experience plus the pool was Heated In that time don't know what happen now..I like The hotel and the pool plus the attention of the Waiter...I will go back ..

Partner

10/10

Exceptional

28 Apr 2026

Jennifer

Great location and a terrific staff. Enjoyed my stay

Self

10/10

Exceptional

24 Apr 2026

Jeanne

The location of this hotel was fabulous. We were able to walk all around South Beach area. The staff was very helpful and friendly. Extremely clean rooms and lobby area. I did not swim in the pool but it looked lovely.

Partner

10/10

Exceptional

20 Apr 2026

Caleb

Excellent location, friendly and helpful staff, very clean rooms

Partner

8/10

Excellent

19 Apr 2026

Bernie

Good place for a quick visit! We will be back! website says all rooms include continental breakfast but not if you book with Expedia. FYI.

6/10

Pleasant

16 Apr 2026

Denise

Waited all day for room to check in . It was alright but could use an update , staff not very helpful.

Partner

10/10

Exceptional

15 Apr 2026

Russell

Great location that’s only about five minutes or so from the beach by foot. Quite pricey though. But that’s Miami Beach in general! I would certainly stay there again. Also they have a lovely pool and nice staff!

Friends

10/10

Exceptional

10 Apr 2026

Cheryl

Excellent staff, location was great for walking down Lincoln Road which was filled with life, great shops and so many fun restaurants with outdoor seating. The pool was perfect and breakfast was good. Seating area around the pool was a nice mix for any type of gathering and relaxing while not feeling crowded, even at full capacity. Really happy with this boutique hotel and would definitely stay again.

Family

10/10

Exceptional

10 Apr 2026

Nan

Good location. Lobby with coffe, water, tea and apples. Nice receptionists. Breakfast has variety of food. The room is clean and quiet.

Self

10/10

Exceptional

23 Mar 2026

Michael

Great staff with modern rooms that are clean.

Self

10/10

Exceptional

20 Mar 2026

James

Quiet location yet a short walk to the beach, Collin’s Avenue and Lincoln Road.

10/10

Exceptional

18 Mar 2026

Jessica

Pool is beautiful. Rooms were nice. Staff was friendly and helpful. GREAT location.

Business

2/10

Poor

24 Feb 2026

Jessica

I paid in full on this site and was charged at the location for the full amount as well. I will be requesting a full refund

Business

8/10

Excellent

10 Feb 2026

Phil

The Pestaña hotel group is an excellent chain and our experience at the South Beach Hotel did not dissapoint. The staff was very courteous and helpful, the property was beautiful, and the room was well appointed. The only drawback was that the bed in our room was worn out and needs to be replaced. We’ll stay at Pestaña properties in the future.
Thank you

Leisure Partner

8/10

Excellent

08 Feb 2026

Brad

Nice boutique hotel in a great location. Easy access to restaurants and the beach. Walls were thin so you can hear some noise but earplugs help and it didn’t bother us. Not great parking options around the hotel but public parking lot is a nice 5 min walk.

Leisure Family

8/10

Excellent

23 Jan 2026

Paige

Great staff, cleaned rooms every day, nice hotel vibe overall. Would stay again!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Cynthia

Quiet clean hotel. Nice pool area. Loved having reasonable parking lot across the street. Staff were friendly.
One dislike was smell of cigarette smoke coming in the front door - ash trays should not be right next to the front entry doors. Will stay again

Leisure Partner

10/10

Exceptional

18 Dec 2025

Yang

This hotel is beautiful! The property itself is a bit old but the staff there are super helpful and nice to solve problems. Probably the best staff I've ever seen.

Leisure Friends

10/10

Exceptional

29 Nov 2025

Dayanara M

The staff was very helpful and nice!

Leisure Partner

8/10

Excellent

22 Nov 2025

Helen

This is a good place to stay and walkable to theatre, shopping and dining .The only negative was the stairs up to our room which I had not planned for .Elevator in main building but not where we were placed .I did not asked to be moved as could manage climbing up but some guests need to be aware of that when booking .Also was double charged for room but extra amount hopefully has been removed after I pointed this out .Staff were friendly and helpful and generally thought this was a nice place to stay.

Leisure Family

8/10

Excellent

03 Nov 2025

Christa

Very hospitable. Hotel is charming and quaint. Close to shopping and great restaurants. Staff was very helpful with recommendations for places to go for good food.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Tracy

Great location. Small boutique hotel pool was great.

Business

10/10

Exceptional

15 Oct 2025

Stanley

Loved the Nespresso coffee maker and pods in the room. Fantastic staff and comfortable accommodations. Going forward, Hotel Pestana is my center of operations anytime I am in Miami.

Business Self

8/10

Excellent

16 Aug 2025

Jennifer Ntombizabo

Beautiful rooms

Leisure Family

6/10

Pleasant

20 Jul 2025

Serena

Pros: location, check in staff were nice

Con: no onsite parking - it is 2 blocks away and costs $55 per day or park in a 'self parking area which are very sketchy. Hotel needs an update. Pool was closed and you had to drive 5 minutes to get to their sister hotel with pool.

Leisure Family

8/10

Excellent

18 Jul 2025

DIANE

Beds and room were comfy. The bathroom was VERY small with absolutely no counter space to put any toiletries. Staff were friendly and helpful. The pool was being renovated so we were given a wristband to access the pool at another hotel. Overall, we had a nice stay and were able to walk to a restaurant and to shop.

Business_and_leisure Partner

10/10

Exceptional

30 Jun 2025

Percy

Was very cute inside

10/10

Exceptional

25 Jun 2025

Yeo

We stayed for 7 nights for a conference.
Amazing location, quiet & safe. Easy access to the beach and shopping area.

Rooms were big and clean. Staff at reception were very helpful and friendly

Business_and_leisure Friends

10/10

Exceptional

06 Jun 2025

MIGUEL

Great location to feel the vibe of the city. I forgot my beats headphones and they saved them for me! Honest staff.

Business Self

8/10

Excellent

01 Jun 2025

Alin B

Service excelente clean and really close to stores restaurants convention center and the most important the beach!!! The only thing I didn’t like was the bed every time you move was making noises and it wasn’t comfortable

Business

2/10

Poor

27 May 2025

Jesica

This is the worst hotel I have dealt with. I’m a frequent flyer and this hotel has been by far the worst experience. Very unprofessional, impossible to communicate with. They weren’t willing to finish a resolution for us. They refused to give us an our refund even though we ended up not staying. Total thieves.

Leisure Friends

10/10

Exceptional

27 May 2025

Brittany

Really good for a last minute booking.

It was a really good stay. It was a last minute book and the pricing was right. The service was phenomenal and I had the best drinks at the hotel rather than on the strip. Definitely would plan to stay again. Only one caveat was the elevator being broken but they will help with luggage!

Friends_and_family Family

10/10

Exceptional

14 May 2025

Elio

This was my second time staying at this hotel. It is conveniently located, close to great restaurant, walking distance to the beach and great shopping close by. Will definitely stay here again. Staff is very kind and accommodating

Business_and_leisure

10/10

Exceptional

08 May 2025

Jeanne

The hotel didn’t have any elevator so I had to carry my suitcase up three flights of stairs. I was there for shopping so that was not convenient. The parking was $70 a night which was an inconvenience and across the street.

Business_and_leisure Self

8/10

Excellent

01 Apr 2025

Colyn

Mismi

2 night stay in Miami
Perfect location
Lovely hotel
Really friendly and helpful staff
Beware of additional taxes that are added to your hotel stay !

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Kimberly

Not as expected

There were no elevators, so it made it difficult for some members of our family to go up and down the stairs. The beds were average. The cleanliness standards were average.
The location was good. But overall, not worth the money spent.

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Jasmine

I love that its so close to the beach and shopping

Leisure Family_with_children

10/10

Exceptional

08 Mar 2025

Kelly

We were going to a concert at the Fillmore, which was in walking distance. In fact Lincoln street shops, plenty of late night dining and the beach all conveniently walkable under 10 minutes. The saff was friendly and helpfull. The rooms comfortable and the free wine was fun. We had an excellent time and will absolutely return.

Leisure Friends

8/10

Excellent

03 Mar 2025

Lee

No iron in the room. Sink was clogged. Requested it to be fixed and 10 hours later I fixed it myself. Staff was friendly.

Business_and_leisure Partner

8/10

Excellent

18 Feb 2025

Anna

Last minute stay

Enjoyable stay as a last minute booking. Front of house staff were excellent

Partner

4/10

Poor

17 Feb 2025

Max

Below par

10/10

Exceptional

17 Feb 2025

Tairy

Nice stay

Very nice staff. Centrally located.

Partner

8/10

Excellent

01 Feb 2025

David

The rooms were large. The a/c unit in the room was loud. The TV was old and small for the size of the room. The pool and pool area was nice. It was convenient yet off the busy street so quiet which was nice.

Business Self

10/10

Exceptional

04 Jan 2025

Andy

Amazing

10/10

Exceptional

27 Dec 2024

Staff were very helpful. Our main contact was Alex who made sure we were comfortable. Property is in a quiet side street with easy access to the beach. A small heated pool with sun beds and umbrellas. Front access has steps , not easy with luggage.

Leisure Partner

8/10

Excellent

26 Dec 2024

David Brian

Great staff. For a small art deco… it was fine… Clean and in a terrific neighbourhood. Safe for sure… 15 min walk to Ocean Drive…

10/10

Exceptional

26 Dec 2024

Nathan

Nice quiet area close to the action. Professional and courteous staff. Clean and large room.

Leisure Self

10/10

Exceptional

19 Dec 2024

Ngoc-Khanh Kareen

This is a great little hotel. Very clean, staff is super friendly and helpful. It has a heated outdoor pool, a small onsite resto.
The room was clean and tastefully decorated. The shower has great pressure and plenty of hot water.
The best part is its location. It is a 5min walk to the beach. 7 min walk to Lincoln rd shopping district. Plenty of restos within walking distance.
Speaking of beach, they provide you with a beach towel and a daily pass for 2 lounge chairs and an umbrella to use at the beach. Fantastic find.
Would recommend to all.

10/10

Exceptional

03 Dec 2024

Armando Antonio De Oliveira Vieira

excellent hotel. professional and loving team. recommend

Leisure Family

10/10

Exceptional

20 Nov 2024

Lyoubomir

Extremely nice and comprehensive staff

Leisure Family

10/10

Exceptional

11 Nov 2024

Laura

I had a wonderful stay with my family, the staff was the best thing of our stay, Christian, Renata, Alejandro and Mikaela received us with big smiles every day, they went the extra mile to make our time at the hotel a remarkable experience.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Nov 2024

Trevor

Friendly staff and lovely hotel in good location

Leisure Friends

8/10

Excellent

30 Oct 2024

Sascha

My room was beautiful and have no complaints about that except for the location of my room where it was right over the bar area, so during the evening times when they would play music, it would be very loud. Thankfully, around 8:30 PM they close and I was able to sleep. When I book the room, it said that there was valet and parking. However, when I got there they had done away with the ballet and there was zero parking. So I had to walk a few blocks over to a parking garage and walk back, which I didn’t feel as safe as I had intended to be as I was alone as a . I chose this hotel based upon what I saw when I booked and what it had to offer as far as safety and more. Other than that, the room was very nice and the staff was very nice as well.

Business Self

4/10

Poor

28 Oct 2024

Steven

In town for business meeting, unaware or advised of a resort fee until check in. Every time I requested any assistance, was told not available, could not help me. etc. $25 for a simple breakfast???? For what was paid, the value was not at all realized.

Business

8/10

Excellent

16 Oct 2024

Melanie

A nice property close to the convention center. The parking at the public lot across the street was $160 for 3 days. My room had a view of a bunch of discarded toilets along the property next door but I wasn’t in my room much so it wasn’t a huge factor.

Business Self

10/10

Exceptional

25 Sep 2024

Gary

Golf trip

We stayed for 5 nights and played golf , the hotel is close to the beach , restaurants and bars but not in the hectic part , for me it was very good

Friends_and_family Friends

6/10

Pleasant

26 Jul 2024

Jeraline

No parking. Had to spend an additional $80 to park.

Leisure

10/10

Exceptional

22 Jul 2024

Gustavo

Good

Leisure Family

10/10

Exceptional

08 Jul 2024

Jen

Excellent staff and property. Quiet and comfortable. Will definitely go back!

Business_and_leisure

10/10

Exceptional

25 May 2024

Edwardo

Great area it’s quiet and safe to walk. Close to restaurants and shopping centers. Staff is very friendly and helpful would stay here again.

Leisure Friends

10/10

Exceptional

18 May 2024

Nancy

Beautiful updated modern room. Nice pool area. Parking was not as convenient as had been advertised.

6/10

Pleasant

13 May 2024

Hector Daniel

Location is good at 2 blocks away from the beach. With that being said, claiming to be a 4 star hotel and charging a resort fee when there is not even parking available at the hotel and no breakfast at the hotel is unreasonable. Parking nearby is at $60 per night which is not cheap!

My other feedback is that the refrigerator at our room was tied to the light switches, so when the lights are off the fridge is off, and one of the lights did not have a switch to turn it off. Unfortunately we discovered this too late so all our food was spoiled (I know, food may not be as important but it can be worse for people that need the refrigerator to conserve medicine).

Leisure Family_with_children

6/10

Pleasant

12 May 2024

Ryan

The good part is that Pestana South Beach is in a good location on a quiet street but near the ocean and main streets of South Beach. I also liked the staff personally and found them to be helpful. When I was there they would get a bit busy with larger groups of airline employees checking in, so that you needed to plan your questions around that.

As for the property itself it was just OK - it looks good from the outside and inside it is fairly average, with some of the cabinetry and things like that made out of cheaper materials. The bed was not super comfortable, and they use an unusual style of bedding and sheets. Overall, the place has a bit of a European vibe, which can be good and bad for a hotel.

It is nice that the beach chairs/umbrellas are included with the room, though you have to remember to ask for the card and the towel before leaving.

It is perhaps a hotel for couples and families, rather than for single people. As I said I liked the staff even if sometimes (maybe my imagination) they seemed a bit \"watchful,\" good for security but perhaps more scrutiny coming and going than your average U.S. hotel.

They do have a pool in the inner courtyard which is not bad - though I did not spend a lot of time there.

Leisure Self

10/10

Exceptional

14 Apr 2024

Dino

Much better than I expected. Very clean and nicely decorated. The music in the lobby is on point.

Business_and_leisure Self

6/10

Pleasant

25 Mar 2024

Stacey

3 star not 4

Best thing about the hotel was the location. It's perfect for heading to Miami Beach and close to the shops and restaurants. The pool was also lovely, although could do with a refurb.

The hotel itself is nice, just needs some updating. Like the showers in the room - not good at keeping temperature and wobbling off the wall.

We also got stitched up with over £100 bill at the end of our stay for breakfast, something we were led to believe by reception was free for us if we used the vouchers they gave us (which we did).

Overall the hotel is a 3 star not a 4. Could do with an update and the staff need more training to make things clearer to guests.

Partner

10/10

Exceptional

07 Mar 2024

Sedat

Amazing stay!

spacious room, great location, amazing service. We loved it and we now know where we will be staying whenever we visit Miami.

Partner

10/10

Exceptional

04 Mar 2024

Parth

Great stay at this property!
Lovely art deco property, not your usual hotel, we loved the stay but also appreciate the staff! They went above and beyond to help and we shall return thanks to the kind of service we got.
Amazing location as it's walkable to the beach only 5mins , and to all the best areas in South Beach area!

Leisure Partner

4/10

Poor

04 Mar 2024

Laura

The bathroom tile was moldy and the room was loud as it was adjacent to the reception

Leisure Partner

2/10

Poor

25 Feb 2024

Shakiri

TERRIBLE experience during check in and checkout. They couldn’t find my reservation through Expedia had to wait over 30 mins. When checking out they tried to keep over half of my deposit for resort fees but everyone knows you pay resort fees during check in and not check out..

Leisure Friends

6/10

Pleasant

08 Feb 2024

Jane

Staff was untrained. And incapable of helping

Leisure Friends

10/10

Exceptional

06 Feb 2024

Karen

No ice machine

Family

10/10

Exceptional

01 Feb 2024

Nicholas James

Fantastic find! Lovely relaxing hotel with easy access to everything whilst providing peace and quiet. Staff very friendly and helpful.

Leisure

8/10

Excellent

25 Jan 2024

shari

Decent value for the area

It’s a nice hotel,albeit getting a bit run down. If you arrive prior to 4p they will be good enough to hold your bags for you but will not allow you into your room even though it’s ready unless you pay $100 extra. That is very odd to me and poor business as there is then a long line at 4p when everyone that didn’t want pony up an extra $100 tries to check in.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2024

Mat

Overall nice hotel, good location and very friendly and helpful staff. Marked it down as our room was very noisy - there doesn’t seem to be any insulation between rooms. We could hear EVERYTHING in the room above us And got woken up a few times by suitcases wheels moving around early in the morning. Secondly, they play music around the pool every day, which states at about 8am. Not great if, like us, your windows face on to it. We slept with the window on and regretted it as soon as we got woken up by the music.

A very good 3.5 star, but couldn’t say it was a good 4*, even though the staff service was definitely off that standard.

Leisure Partner

10/10

Exceptional

14 Nov 2023

Anthony

Great little place with a great staff. Was the only hotel that would accommodate me at 4am for a room. Can u believe that in Miami Beach?? Thank you Pestana!

Self

8/10

Excellent

10 Nov 2023

stacey r.

Pool area could use new cushions on chairs

Leisure Partner

8/10

Excellent

12 Oct 2023

Corinne

Have always wanted to stay at a Pestana, and overall it was just alright. I will say the staff was amazing and friendly. That really made the stay. As a VIP expedia room, I receive a bottle of wine which was great. Thank you!

Downside, there was a mixup with my room and it felt like I got bumped to a not so great room but they wouldn't explain what happened when I asked. I saw on the paperwork that originally I would have been on the 3rd floor, but received the 2nd floor at check in. I definitely can confirm this as they initially setup my wine in the other room and so had to move everything. It was a 3 floor property so I wouldn't have had to deal with the noise I did if I wasn't bumped to the 2nd floor.

The curtains were outdated and dirty, and the fridge broke. Maintenance came in as soon as possible to fix and got a new one for the room.

The area was close to most things you would need. Close enough walking to the hustle and bustle of Miami without being directly in it which was exactly what I wanted. Don't think I will stay again unless they upgrade the property. Put me off staying at any other Pestana location for right now.

Business_and_leisure

10/10

Exceptional

02 Oct 2023

Bethany

Really great stay. The staff were really lovely and helpful. Beach umbrellas and sunbeds are included in the stay which was even better. Great spot!

Leisure Family

10/10

Exceptional

28 Aug 2023

Craig

Happy customer

It was a wonderful experience. Very kind and genuine.

Self

10/10

Exceptional

26 Aug 2023

Victor

We loved it after leaving the first hotel this hotel was wonderful

10/10

Exceptional

30 Jul 2023

Jennifer

I cannot say enough good things about this property and especially the staff. The staff was phenomenal the entire time. We had plenty of questions about the area and services at the hotel (lounge chairs at beach, pool, bikes, etc) and they answered everything so kindly and were very helpful the entire stay. The room was nice. The pool was really nice. I loved the lobby and its decor. I loved the fact that we got beach loungers and an umbrella as well as an hour of free bike rental. And we had some fantastic restaurants right nearby with awesome atmospheres/ambiance and delicious food.

Leisure Friends

6/10

Pleasant

02 Jul 2023

Keloir Q

The pictures of the hotel made it seem like the hotel was connected to the beach; it’s not. No microwave in the room or in the hotel.
I called prior to us arriving to the hotel to ask if we could do early check in and to verify they had a room available. The receptionist told me yes. When I arrived they didn’t have a room and I had to wait an hour and 45 minutes for one to become available.
The staff was friendly but majority of them spoke Spanish.

Leisure Family

10/10

Exceptional

30 Jun 2023

Donald

We were travelling with friends, and had a really great stay. Clean, nice room, and exceptionally nice staff and management. Good sized pool. Great location - just two blocks from the beach, and right outside all the noise and traffic of Collins/Ocean Avenues. But they have a private area on the beach, with free chairs and umbrellas. Good for families, couples, and solo travelers alike. We'd definitely come back again.
Note that the shower is separate from the toilet, which is very European, as this is a Portugese chain (important for American travelers to know)

Leisure Partner

10/10

Exceptional

27 Jun 2023

Mariana

Friendly, outstanding staff and excellent service. Will definitely stay there again.

Leisure Partner

10/10

Exceptional

21 Jun 2023

Nargiza

It was really nice experience in this hotel. Thanks for Mihaela for helping with recommendations!

4/10

Poor

20 Jun 2023

susan

not that great
surrounding area seems unsafe

Business_and_leisure Family

8/10

Excellent

09 Jun 2023

Rui

My second Home in Miami

Excelente team, cosi and comfortable Hotel and great location in South Beach

Business

10/10

Exceptional

14 May 2023

Elizabeth

The staff at the hotel was incredibly friendly and helpful! Really above and beyond. Rooms are pleasant, simple, quiet and quite large. Great location. Authentically Deco. Highly recommended.

Leisure Family

10/10

Exceptional

06 May 2023

Stella

Very friendly staff and service! Beautiful hotel, and the pool area is very lovely! The location is very convenient for restaurants and stores!

Leisure Family

10/10

Exceptional

03 May 2023

Daysi

I had a great experience the place was very peaceful. If you want to get away for some relaxation this is the place to go. Staff was very friendly and accommodating. Overall I enjoyed my stay and would stay here again. Highly recommend!!

Leisure Friends

10/10

Exceptional

02 May 2023

olga

Amazing property , very accommodating. Close to the beach . Great pool!

Leisure Friends

6/10

Pleasant

25 Apr 2023

Catherine

The best thing is its proximity to the beach. The resort fee covers towels , a chair at the beach and the umbrella. This is great. They do charge you $50 if you lose a towel so be careful with them!
Our room was kind of run down, very small for having 2 queen beds, and had a broken bathroom door lock which resulted in someone almost getting trapped in the bathroom. It was very stuck adn we reported it twice. I believe someone prior to us may have reported the same lock. That could truly be dangerous if you get stuck in there without your phone.

Leisure Family