Name: The Gates Hotel South Beach
Address: 2360 Collins Avenue, Miami Beach, 33139, US

The Gates Hotel South Beach

Miami Area - FL · United States

100 reviews shown

10/10

Exceptional

17 May 2026

Kenneth

The staff and breakfast was 100% on point. I would recommend this hotel to anyone looking for a wonderful place to stay while visiting Miami!!

Partner

8/10

Excellent

13 May 2026

Jason

The restaurant was not open, check-in took an hour

10/10

Exceptional

11 May 2026

JaQuan

Great hotel

Friends

6/10

Pleasant

08 May 2026

Oleg

Hotel is okay if your main concern proximinty

6/10

Pleasant

07 May 2026

Anyck Marie-Claire

Parking issues, not much privacy, not much help from staff.

Self

10/10

Exceptional

07 May 2026

Laura

Great pool area, comfy bed, perfectly good hotel for a solo business trip.

Self

4/10

Poor

02 May 2026

Faye

We did not have a great experience at this hotel. We were charged for a towel card that we never used and when we have called a number of times, we still haven’t received our invoice nor working with anyone who is customer service oriented. We will not book here again as it is not worth the price nor headache.

Partner

4/10

Poor

02 May 2026

Michael

Did research on this hotel was under the impression it was under hilton/double tree-now they are under new management. Its horrible now we are still waiting on our security deposit to be returned, the bartender doesnt know how to make any cocktails, the food is okay but up in the air because service is not promised on a day to day basis. There are also all these events posted to be happening at the hotel but it the hotel seems to be dying. I asked where the hot tub was and reception literally said did I ask anyone near the sign I saw lol. I also want to add that a lot of my belongings went missing at the hotel please use the safe provided in the room.

Friends_and_family Family

2/10

Poor

30 Apr 2026

Keith

The staff was not very friendly at the front desk.

Partner

10/10

Exceptional

28 Apr 2026

GERALD

Great staff. Great location

10/10

Exceptional

28 Apr 2026

Trenisha

I love the staff at this hotel. Very friendly and accommodating. Truly appreciate everyone that we had an interaction with.

Family

8/10

Excellent

28 Apr 2026

Hassan

Luis &
Carlos

all very very helpful those guys were great! promote them!!!

Partner

6/10

Pleasant

28 Apr 2026

amina

We stayed at The Gates Hotel in Miami during the week, and overall it was just an okay experience.

I do want to start by saying Carlos at check-in was very helpful—he was able to get us an early check-in, which we really appreciated after traveling.

However, once we got into the room, it felt very different from the lobby. The lobby is updated and gives a great first impression, but the rooms felt pretty rundown and very basic in comparison.

I also noticed that the hotel seemed understaffed. I called to request extra hangers and a bottle opener, and it took about an hour and a half. I actually had to call back to follow up and make sure someone was still coming.

Cleanliness was another issue. Around the beds, especially on the black base, there was a noticeable layer of dust that looked like it hadn’t been wiped in a long time. The nightstands also didn’t appear to be properly cleaned. In the bathroom area, the fridge had a thick layer of dust on it, which was pretty off-putting. The shower curtain had holes and visible stains, which made it feel even less maintained.

At the pool, I noticed the edges of the tiling had a thick film, like it hadn’t been properly cleaned in a while. I did see staff in the morning scooping debris out, but overall the cleanliness didn’t feel up to par.

Overall, it was an alright stay, but I would only consider staying here again if I was on a very tight budget. For the price, I think there are cleaner and more updated hotel options in miami

Family

6/10

Pleasant

24 Apr 2026

Eda

Nice location, great staff, but desperate need of a facelift!

Business

2/10

Poor

20 Apr 2026

Armiben

Hidden fees

Partner

10/10

Exceptional

19 Apr 2026

Elisha

Very nice experience, comfortable, clean and easy to relax

Family

10/10

Exceptional

18 Apr 2026

SYNTHIA

We went for the Hyrox competition. Great place to stay.

Family_with_children

10/10

Exceptional

14 Apr 2026

Radu Florin

Clean room, excellent staff

Partner

10/10

Exceptional

13 Apr 2026

Rasheeda

It was a nice room for what I paid for no issues just wish it had a microwave lol

10/10

Exceptional

13 Apr 2026

Tara

Gorgeous outdoor space - pool, hot tub, bar and activities.

10/10

Exceptional

12 Apr 2026

jungim

The property needs dine TLC. The front desk staff were very friendly and helpful. Good location to the beach and restaurant area.

2/10

Poor

12 Apr 2026

Amy

will not be booking this hotel again -poor customer service

Friends

10/10

Exceptional

11 Apr 2026

Stephanie

I had an absolutely exceptional stay at Gates de hotel and would highly recommend it to anyone looking for comfort, quality, and outstanding service. From the moment I arrived, the staff made me feel welcome with their warm hospitality and attention to detail.
The room was spotless, beautifully designed, and incredibly comfortable, with all the amenities I could possibly need. The bed was especially cozy, ensuring a great night’s sleep. Every area of the hotel was well-maintained and reflected a high standard of cleanliness.
The location was perfect—convenient and close to everything I needed. I also really appreciated the little touches, like quick service, friendly staff always ready to help, and a smooth check-in and check-out process.
Overall, this hotel exceeded my expectations in every way. I would definitely stay here again and recommend it to anyone looking for a 5-star experience.

Friends

10/10

Exceptional

11 Apr 2026

Christie

The staff at this hotel made the place great. Adonis and Mike at the pool bar! Christie at the front desk! The valets are great too. Rooms are very clean! Pool is great. The only bad thing is it said they have room service and they don't. But i would definitely stay again!

Family_with_children

4/10

Poor

11 Apr 2026

Farnoosh

Very dirty
Not clear room

Friends

8/10

Excellent

10 Apr 2026

Donna Marie

The hotel overall was well maintained. It’s located in a quiet area The hotel is a reasonable walk to local attractions such as the Bass Museum, Lincoln Road Mall, and the ballet. The beach access is a block away. The pool was a little small and sometimes crowded.

Self

10/10

Exceptional

10 Apr 2026

Jimmy

Great location, gorgeous rooms

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Phyllis

It was ok. I can’t stand the fact that you need a room key to get on the elevator and to use the bathroom. I know it’s for safety but a major inconvience

Family

4/10

Poor

09 Apr 2026

stacee

It smelled throughout the hotel and in the room. The hotel room door lock would jam everytime I tried to get out the room which is a safety issue. Balcony door from the room need to to have an additional lock

Self

10/10

Exceptional

06 Apr 2026

Leah

Staff was wonderful. We went during spring break so it was definitely busy and they were very accommodating. Room was nice, but we waited a very long time and never got a text for checking in early. Hotel staff was absolutely amazing! Can’t complain about anything there. The view was amazing and the location was absolutely stellar! The Check and Desk can be difficult to find you have to walk quite a ways from the front area and the valet can be difficult to get in and out of. But other than that, they are wonderful. Can’t complain about the price or the location at all! In the staff again was amazing.

8/10

Excellent

04 Apr 2026

Consuelo

Location is great but the property is worn down. It needs an update.

Self

8/10

Excellent

02 Apr 2026

Isabella

Clean room

8/10

Excellent

01 Apr 2026

Thomas

Good for the price

Family

2/10

Poor

31 Mar 2026

Takiyah

Very outdated, overpriced and little to no upkeep. The shower flooded all over the floor, no toiletries and the beds are very uncomfortable. I would never stay here again.

Family

6/10

Pleasant

29 Mar 2026

Onyenkechukwu

Les chambres sont plus petites qu’elles ont l’air sur les photos mais elles sont confortables . Pour un court séjour , le rapport qualité prix est bon.

Partner

2/10

Poor

29 Mar 2026

Britney

The amenities, room and pool area were not as they advertised. The room was so small, the sliding door to the bathroom was coming off of the hinges and the shower smelled of mildew & dirt. The terrace area that I paid more money for because of the view advertised, looked like a larger cell with a pool chair. It was advertised that there would be continental breakfast & that was a lie as well. The pool area had dirty and stained chair coverings, it was absolutely disgusting & looked nothing like the pictures. I thought that I was paying for this fantastic view but instead I got a view of dirty water & houses that look like they were falling apart. To put the cherry on top, the guy that checked me in charged me double for the deposit by accident. The hotel was definitely not worth the money.

Family

8/10

Excellent

26 Mar 2026

Mitzury

Vibes are nice and the rooms are clean, however the staff is disconnected and unwelcoming

Family_with_children

2/10

Poor

24 Mar 2026

ALEJANDRO

Muy caro y mal atendido, valet parking carisimo, 57 uss, a 100 mt 20 uss.
la pileta es pequena y sin servicios
Very expensive and poor service; valet parking is outrageously expensive at $57 USD, compared to $20 USD 100 meters away.
The pool is small and has no amenities.

Family

6/10

Pleasant

23 Mar 2026

Amy

For the price, not worth it.

4/10

Poor

22 Mar 2026

Keziah

I was very disappointed. Rooms were small. Not updated as it should be. Looking old, carpet stains. Pillows had no support. Had to keep on asking for additional towels and washclothes for 2 people. Balcolny had cigarette butts when we arrived when place has no smokingpolicy. Pool was too small. All the extra we was rold never recekves
Never will stay again.

Partner

8/10

Excellent

21 Mar 2026

Marvelous

Hot Tub was cold , never turned on . Very small , maybe a 4 seater on the side of the building . Did not feel unkept at all. No microwave in room . Staff were very nice . Don’t count on an early check i

6/10

Pleasant

20 Mar 2026

Rebecca

The gym had the basic aerobic machines and some weight training equipment. The problem was the 30-45 minute wait times needed to check in and touse valet services.

8/10

Excellent

19 Mar 2026

Sherryl

We originally booked this hotel based on the photos online, but upon arrival, it didn’t quite meet expectations. The deck that looked beautiful in pictures felt a bit underwhelming in person, and our initial room had a noticeable odor. On top of that, the bathroom door was off track and wouldn’t close properly.

However, everything turned around thanks to Michael at the front desk. He was incredibly helpful and accommodating—he quickly assisted us in switching rooms and even allowed me to view a few options to make sure we were comfortable. We ended up in a second-floor room with a balcony overlooking the street and pool area, which was a much better fit for us.

We were originally scheduled to stay from March 13–16, but due to severe weather and flight cancellations, we had to extend our stay through March 18. Throughout the entire time, Michael consistently went above and beyond to help us, making a stressful situation much easier to deal with.

Overall, despite the rough start, we ended up having a nice stay. Thank you, Michael, for your outstanding service

Partner

8/10

Excellent

19 Mar 2026

Sherryl

Partner

10/10

Exceptional

10 Mar 2026

Tracey

Great property and area

Partner

10/10

Exceptional

09 Mar 2026

Lila

Amazing!! The staff is so friendly and attentive. The pool was very relaxing and the room was very clean

Friends

8/10

Excellent

09 Mar 2026

Jeffrey

Wonderful staff at the reception and several efforts to check in on my stay. I was interested in extending and decided to stay somewhere else because the front desk was too busy. Condition of the property is in need of an update. Comfortable and quiet room with king bed and terrace.

Self

10/10

Exceptional

04 Mar 2026

Kerlyne

The room was great . Staff response was decent as well.

Friends

2/10

Poor

02 Mar 2026

renato

The air conditioning wasn’t working and they don’t have another room available for me.

2/10

Poor

01 Mar 2026

Candace

Terrible experience.. we went to Park Central Hotel.

10/10

Exceptional

25 Feb 2026

Furtemba

It was a great hotel

4/10

Poor

24 Feb 2026

John

Several issues during our stay. AC in the room, water pressure in the shower, hot tub out of order the entire 8 day stay.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Paulo Mendonca

The floor/carpet were filthy! You had to wear shoes your feet would be literally black. The room smelt like urine and the bathroom door did not shut properly. Also, the door to the room was broken and had a makeshift fix.

Family

10/10

Exceptional

24 Feb 2026

Simone

It’s amazing it smells go good

10/10

Exceptional

23 Feb 2026

Michelle

Clean room but the staff at the front desk at the pool bar are exceptional

8/10

Excellent

22 Feb 2026

Shaoli

great

Self

10/10

Exceptional

22 Feb 2026

TIMOTHY MARK

Great stay!!!

Family

8/10

Excellent

19 Feb 2026

Kara Helen

Overall, stay was good - staff were curteous. We did need to request a room change and the manager obliged in a timely fashion. Room was well-appointed, clean. Washcloths were not replaced by housekeeping though. Pool was clean. Being on canal was pretty. Location a plus - walking distance to everything! Nice beach area, with chairs & umbrellas included

Family

6/10

Pleasant

18 Feb 2026

Linda J

The hotel was fine and the room was clean, but there was very bare bones with no amenities. The towels were old and not soft. The staff was very nice and the location is phenomenal.

Family

10/10

Exceptional

18 Feb 2026

Marc

Excellent all around!

Partner

10/10

Exceptional

17 Feb 2026

Michael

Great room, everything was perfect. Highly recommend.

Family

4/10

Poor

17 Feb 2026

Stephan

The check-in process wasn’t ideal. Experienced multiple issues during stay include plumbing issues, shower not draining and room vent leaking. The hotel also wasn’t as depicted online. I wasn’t aware that I was paying to stay at a motel. Very disappointing experience.

10/10

Exceptional

15 Feb 2026

JASEN

The customer service was excellent. The room was clean and well maintained. The breakfast food in the restaurant was good, although they were short staffed there. The pool is right outside and the beach is an easy 2-block walk. There were plenty of chairs and umbrellas at their beach spot. The fitness center center was good enough (Rack of dumbbells and cardio equipment)

10/10

Exceptional

15 Feb 2026

Irene

Rooms was nice, location incredible

6/10

Pleasant

12 Feb 2026

Clowdy

The room was in good condition although the fridge was located in the bathroom which is culturally inappropriate for us.
beach was close but the weather was not good which is not the fault of the hotel but when this happens they should have a back up plan with local offerings for guests to consider.
It was an oversite on my behalf (read right to the end of the booking information), because Total does not mean total and the holding charge taken on arrival is substantial for some facilities, of which only a portion is refunded.
A credit to the Gates was the lady that checked us out was helpful which was nice to have.

Leisure Family

8/10

Excellent

12 Feb 2026

Virab

Clean room and nice staff.

10/10

Exceptional

09 Feb 2026

Emmanuel

Amazing stay, everyone was very happy :)

Business

6/10

Pleasant

07 Feb 2026

martyn

I sent a big review about my stay here - after a noisy first night, blots on the TVs in both rooms I stayed in, badly modified rooms to try and make it look “cooler” and a badly maintained and ill-equipped gym, I felt the place should not be charging a resort fee for its standards not being up to scratch. I will look elsewhere next time for sure. The staff were nice and they sell the place based on the lobby and location over anything else I reckon.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Simon-Pierre

Staff and always rooms

10/10

Exceptional

04 Feb 2026

Menachum

very nice

8/10

Excellent

04 Feb 2026

Lee

Room was very clean. Reception staff went over and beyond to accommodate our stay. Location was ideal with great access to the beach and the tram/bus service. This hotel met our needs as a stop over between cruise and flight home.

Leisure Partner

4/10

Poor

30 Jan 2026

Alejandro

Very expensive for no reason, valet parking $55 a night that is ridiculous, Customer Service, horrendous and rude.

10/10

Exceptional

30 Jan 2026

Maricel Dominguez

Great location. Nice room overall

Partner

8/10

Excellent

29 Jan 2026

William Timothy

Room was clean. Staff very polite. I highly recommend more valet staff as front area of the hotel was constantly overwhelmed with cars and only one valet running across the street to drop off and pickup the cars.

Leisure Family

10/10

Exceptional

26 Jan 2026

Jennifer

Clean and safe area close to beach with lots of restaurants and shopping close by.

Leisure Self

10/10

Exceptional

26 Jan 2026

REYNEL

Excellent location, and good service.

Leisure Partner

8/10

Excellent

26 Jan 2026

Andrew

Room was clean. Pool view from the balcony was perfect

10/10

Exceptional

25 Jan 2026

Nicole

Was perfect!

6/10

Pleasant

25 Jan 2026

Josephine

It’s an okay hotel. The rooms are good. Pool area is okay. Nothing extraordinary. Not sure it’s worth the price.

Self

6/10

Pleasant

25 Jan 2026

Rodrick

Room was in good condition. They have a fixed setting on the AC so don’t be a cold bodied person, you’re gonna catch hypothermia. Other than that it was decent. Friendly staff

Leisure Partner

8/10

Excellent

25 Jan 2026

Omar

Good, everything clean and the staff always helpful!

2/10

Poor

22 Jan 2026

Pasquale

Black mold spores in my room and you take resort fees off? There should have been a full refund on the room!… black mold is deadly!!!!!

2/10

Poor

22 Jan 2026

Pasquale

I’m disgusted that I found black mold in my room my last day o have videos and photos , I was told only a resort fee would be taken off I would have hoped they understand black mold is deadly but they didn’t care I expected to get refund but no Ididnt I’m disgusted on how everyone on Expedia and the hotel handled the situation

The only way I would change this one star is if I sees efund back on ONE of my 3 room stay there

Honestly if I don’t see any. Change I will make sure that I go on social media and show truely how bad this hotel is and call the health department on them

Leisure

10/10

Exceptional

17 Jan 2026

Chasity

I was in from Kansas City and the Chiefs were playing their last game of the season, and quite possibly Travis Kelce’s last game. I asked the front desk where I might find a bar in the area that may play it for me, and they sent me to the pool bar. The bartender was wonderful and found it for me. It was such a wonderful experience! Thank you!

Leisure Family

4/10

Poor

14 Jan 2026

Elise

The rooms were just ok and the property was SUPER loud when I was there. It was heard to sleep. There was noise in the hallway and party outside that went really late and loud.

Leisure

10/10

Exceptional

12 Jan 2026

Raiza

Our experience was lovely. Would stay here again.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Meredith

Great room, friendly staff and very affordable!

6/10

Pleasant

11 Jan 2026

Marcus

Room needed maintenance man twice

Self

8/10

Excellent

10 Jan 2026

spiros

Great staff

Leisure Self

10/10

Exceptional

10 Jan 2026

JEAN

Great room, location, pool, and staff. Layla is an excellent employee!

Business_and_leisure Friends

8/10

Excellent

09 Jan 2026

Tuba

The hotel location is excellent the beach amenities are great

8/10

Excellent

09 Jan 2026

Neil Thomas

Stay was generally very good, we paid extra to be on a higher floor, only $30 for the whole stay. The view from room 727 was great. The only issues were the bar not always open when it should have been and as any food had to be ordered at the bar this meant no food either. Also, be aware of a €41 per night charge to be paid on arrival to cover services like coffee in the rooms, house keeping and beach towel service, we stayed 11 nights, so over $400 on top of the room.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Tammy

Outdoor spaces were lovely. The indoor lobby area was comfortable, the rooms however, need updating and were just ok. For the money I’ve stayed in far better. Lots of walkable shopping and restaurants nearby. The beach is walkable too. Overall, wasn’t overly impressed.

Leisure Family

4/10

Poor

06 Jan 2026

yannick

Terrible customer service.. bad experience from the start

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Chloe

Room was old and worn. No hooks in the bathroom for towels. Carpet was dirty.
Staff was nice and checking was easy

10/10

Exceptional

05 Jan 2026

Hongmi

The friendly staff, the well-maintained swimming pool, and the easy access to the ocean were all perfect.

Leisure Family

4/10

Poor

04 Jan 2026

Richard

The hotel was pricey with extra charges, and was quite dated/run down. Cleanliness was an issue as was maintenance. Poor quality, service, and value.

Leisure Family

2/10

Poor

03 Jan 2026

jalynn

Additional fees that I was not informed about when booking and charged a $555 smoking fee even though no one smoked in be room and the hotel is refusing to refund.

8/10

Excellent

03 Jan 2026

Randall

Absolutely the best staff, they have the performance of the Ritz Carlton staff- impressive! Fun activities every night (eg painting while sipping wine 😁). Brought robes and room heater on request.Comfortable rooms one block from the beach. Fantastic digital and painted art. Only minor issues were safe out of battery and noisy neighbors one night.

Leisure

10/10

Exceptional

03 Jan 2026

Marcella

We only spend one day at the hotel but it was a great place to stay. The location is great. It is within walking distance of lots of restaurants and shops. And it is directly across the street from the beach. It has a pool and on site restaurant. The staff was great; very pleasant and helpful. I would stay here again.

Leisure Family