The Gates Hotel South Beach

United States , Miami Area - FL
MIAMI BEACH, 2360 Collins Avenue
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Tracey

Great property and area

Partner

10/10

Exceptional

09 Mar 2026

Lila

Amazing!! The staff is so friendly and attentive. The pool was very relaxing and the room was very clean

Friends

8/10

Excellent

09 Mar 2026

Jeffrey

Wonderful staff at the reception and several efforts to check in on my stay. I was interested in extending and decided to stay somewhere else because the front desk was too busy. Condition of the property is in need of an update. Comfortable and quiet room with king bed and terrace.

Self

10/10

Exceptional

04 Mar 2026

Kerlyne

The room was great . Staff response was decent as well.

Friends

2/10

Poor

02 Mar 2026

renato

The air conditioning wasn’t working and they don’t have another room available for me.

2/10

Poor

01 Mar 2026

Candace

Terrible experience.. we went to Park Central Hotel.

10/10

Exceptional

25 Feb 2026

Furtemba

It was a great hotel

4/10

Poor

24 Feb 2026

John

Several issues during our stay. AC in the room, water pressure in the shower, hot tub out of order the entire 8 day stay.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Paulo Mendonca

The floor/carpet were filthy! You had to wear shoes your feet would be literally black. The room smelt like urine and the bathroom door did not shut properly. Also, the door to the room was broken and had a makeshift fix.

Family

10/10

Exceptional

24 Feb 2026

Simone

It’s amazing it smells go good

10/10

Exceptional

23 Feb 2026

Michelle

Clean room but the staff at the front desk at the pool bar are exceptional

8/10

Excellent

22 Feb 2026

Shaoli

great

Self

10/10

Exceptional

22 Feb 2026

TIMOTHY MARK

Great stay!!!

Family

8/10

Excellent

19 Feb 2026

Kara Helen

Overall, stay was good - staff were curteous. We did need to request a room change and the manager obliged in a timely fashion. Room was well-appointed, clean. Washcloths were not replaced by housekeeping though. Pool was clean. Being on canal was pretty. Location a plus - walking distance to everything! Nice beach area, with chairs & umbrellas included

Family

6/10

Pleasant

18 Feb 2026

Linda J

The hotel was fine and the room was clean, but there was very bare bones with no amenities. The towels were old and not soft. The staff was very nice and the location is phenomenal.

Family

10/10

Exceptional

18 Feb 2026

Marc

Excellent all around!

Partner

10/10

Exceptional

17 Feb 2026

Michael

Great room, everything was perfect. Highly recommend.

Family

4/10

Poor

17 Feb 2026

Stephan

The check-in process wasn’t ideal. Experienced multiple issues during stay include plumbing issues, shower not draining and room vent leaking. The hotel also wasn’t as depicted online. I wasn’t aware that I was paying to stay at a motel. Very disappointing experience.

10/10

Exceptional

15 Feb 2026

JASEN

The customer service was excellent. The room was clean and well maintained. The breakfast food in the restaurant was good, although they were short staffed there. The pool is right outside and the beach is an easy 2-block walk. There were plenty of chairs and umbrellas at their beach spot. The fitness center center was good enough (Rack of dumbbells and cardio equipment)

10/10

Exceptional

15 Feb 2026

Irene

Rooms was nice, location incredible

6/10

Pleasant

12 Feb 2026

Clowdy

The room was in good condition although the fridge was located in the bathroom which is culturally inappropriate for us.
beach was close but the weather was not good which is not the fault of the hotel but when this happens they should have a back up plan with local offerings for guests to consider.
It was an oversite on my behalf (read right to the end of the booking information), because Total does not mean total and the holding charge taken on arrival is substantial for some facilities, of which only a portion is refunded.
A credit to the Gates was the lady that checked us out was helpful which was nice to have.

Leisure Family

8/10

Excellent

12 Feb 2026

Virab

Clean room and nice staff.

10/10

Exceptional

09 Feb 2026

Emmanuel

Amazing stay, everyone was very happy :)

Business

6/10

Pleasant

07 Feb 2026

martyn

I sent a big review about my stay here - after a noisy first night, blots on the TVs in both rooms I stayed in, badly modified rooms to try and make it look “cooler” and a badly maintained and ill-equipped gym, I felt the place should not be charging a resort fee for its standards not being up to scratch. I will look elsewhere next time for sure. The staff were nice and they sell the place based on the lobby and location over anything else I reckon.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Simon-Pierre

Staff and always rooms

10/10

Exceptional

04 Feb 2026

Menachum

very nice

8/10

Excellent

04 Feb 2026

Lee

Room was very clean. Reception staff went over and beyond to accommodate our stay. Location was ideal with great access to the beach and the tram/bus service. This hotel met our needs as a stop over between cruise and flight home.

Leisure Partner

4/10

Poor

30 Jan 2026

Alejandro

Very expensive for no reason, valet parking $55 a night that is ridiculous, Customer Service, horrendous and rude.

10/10

Exceptional

30 Jan 2026

Maricel Dominguez

Great location. Nice room overall

Partner

8/10

Excellent

29 Jan 2026

William Timothy

Room was clean. Staff very polite. I highly recommend more valet staff as front area of the hotel was constantly overwhelmed with cars and only one valet running across the street to drop off and pickup the cars.

Leisure Family

10/10

Exceptional

26 Jan 2026

Jennifer

Clean and safe area close to beach with lots of restaurants and shopping close by.

Leisure Self

10/10

Exceptional

26 Jan 2026

REYNEL

Excellent location, and good service.

Leisure Partner

8/10

Excellent

26 Jan 2026

Andrew

Room was clean. Pool view from the balcony was perfect

10/10

Exceptional

25 Jan 2026

Nicole

Was perfect!

6/10

Pleasant

25 Jan 2026

Josephine

It’s an okay hotel. The rooms are good. Pool area is okay. Nothing extraordinary. Not sure it’s worth the price.

Self

6/10

Pleasant

25 Jan 2026

Rodrick

Room was in good condition. They have a fixed setting on the AC so don’t be a cold bodied person, you’re gonna catch hypothermia. Other than that it was decent. Friendly staff

Leisure Partner

8/10

Excellent

25 Jan 2026

Omar

Good, everything clean and the staff always helpful!

2/10

Poor

22 Jan 2026

Pasquale

Black mold spores in my room and you take resort fees off? There should have been a full refund on the room!… black mold is deadly!!!!!

2/10

Poor

22 Jan 2026

Pasquale

I’m disgusted that I found black mold in my room my last day o have videos and photos , I was told only a resort fee would be taken off I would have hoped they understand black mold is deadly but they didn’t care I expected to get refund but no Ididnt I’m disgusted on how everyone on Expedia and the hotel handled the situation

The only way I would change this one star is if I sees efund back on ONE of my 3 room stay there

Honestly if I don’t see any. Change I will make sure that I go on social media and show truely how bad this hotel is and call the health department on them

Leisure

10/10

Exceptional

17 Jan 2026

Chasity

I was in from Kansas City and the Chiefs were playing their last game of the season, and quite possibly Travis Kelce’s last game. I asked the front desk where I might find a bar in the area that may play it for me, and they sent me to the pool bar. The bartender was wonderful and found it for me. It was such a wonderful experience! Thank you!

Leisure Family

4/10

Poor

14 Jan 2026

Elise

The rooms were just ok and the property was SUPER loud when I was there. It was heard to sleep. There was noise in the hallway and party outside that went really late and loud.

Leisure

10/10

Exceptional

12 Jan 2026

Raiza

Our experience was lovely. Would stay here again.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Meredith

Great room, friendly staff and very affordable!

6/10

Pleasant

11 Jan 2026

Marcus

Room needed maintenance man twice

Self

8/10

Excellent

10 Jan 2026

spiros

Great staff

Leisure Self

10/10

Exceptional

10 Jan 2026

JEAN

Great room, location, pool, and staff. Layla is an excellent employee!

Business_and_leisure Friends

8/10

Excellent

09 Jan 2026

Tuba

The hotel location is excellent the beach amenities are great

8/10

Excellent

09 Jan 2026

Neil Thomas

Stay was generally very good, we paid extra to be on a higher floor, only $30 for the whole stay. The view from room 727 was great. The only issues were the bar not always open when it should have been and as any food had to be ordered at the bar this meant no food either. Also, be aware of a €41 per night charge to be paid on arrival to cover services like coffee in the rooms, house keeping and beach towel service, we stayed 11 nights, so over $400 on top of the room.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Tammy

Outdoor spaces were lovely. The indoor lobby area was comfortable, the rooms however, need updating and were just ok. For the money I’ve stayed in far better. Lots of walkable shopping and restaurants nearby. The beach is walkable too. Overall, wasn’t overly impressed.

Leisure Family

4/10

Poor

06 Jan 2026

yannick

Terrible customer service.. bad experience from the start

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Chloe

Room was old and worn. No hooks in the bathroom for towels. Carpet was dirty.
Staff was nice and checking was easy

10/10

Exceptional

05 Jan 2026

Hongmi

The friendly staff, the well-maintained swimming pool, and the easy access to the ocean were all perfect.

Leisure Family

4/10

Poor

04 Jan 2026

Richard

The hotel was pricey with extra charges, and was quite dated/run down. Cleanliness was an issue as was maintenance. Poor quality, service, and value.

Leisure Family

2/10

Poor

03 Jan 2026

jalynn

Additional fees that I was not informed about when booking and charged a $555 smoking fee even though no one smoked in be room and the hotel is refusing to refund.

8/10

Excellent

03 Jan 2026

Randall

Absolutely the best staff, they have the performance of the Ritz Carlton staff- impressive! Fun activities every night (eg painting while sipping wine 😁). Brought robes and room heater on request.Comfortable rooms one block from the beach. Fantastic digital and painted art. Only minor issues were safe out of battery and noisy neighbors one night.

Leisure

10/10

Exceptional

03 Jan 2026

Marcella

We only spend one day at the hotel but it was a great place to stay. The location is great. It is within walking distance of lots of restaurants and shops. And it is directly across the street from the beach. It has a pool and on site restaurant. The staff was great; very pleasant and helpful. I would stay here again.

Leisure Family

2/10

Poor

03 Jan 2026

Jennifer

No heat in both of our rooms - had to bring us heaters and blankets - still not warm enough - slept in jeans and sweatshirts and paid a large amount on new years eve

6/10

Pleasant

03 Jan 2026

Linda

No, the terrace door did not lock from the inside of room. FELT uncomfortable. When TV turned off, it was an issue to get back on. Back of bathroom room door seemed to have been chewed and did not present a positive visual opinion of my stay. WOULD think twice about booking again but the grounds were spectacular and the digitized artwork were amazing. THANK YOU

Leisure Self

6/10

Pleasant

02 Jan 2026

Ryan

Shoutout to Carlos and the entire front desk team who worked tirelessly during our New Year's stay (Dec 2025/Jan 2026). Their dedication was the only reason we didn't leave a 1-star review; truly wonderful people!

However, calling this a 4-star hotel is a stretch. Linens, towels, and essentials felt basic, not luxurious. The pool area needs major renovation—worn plaster, broken loungers, and old towels don't match a 4-star standard. The fitness center was also disappointing, with missing weights and machines needing service.

The biggest issue was the non-stop noise: slamming doors, dropped items, and general chaos, even in the \"newer\" building. While staff found us a better room, the noise persisted, making relaxation impossible. The rooms themselves felt dark and slightly dated, lacking the luxury finishes expected. This property needs significant upgrades to justify its rating.

Again all staff was great, they checked on us multiple times and were wonderful throughout our stay. Exceptional people!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Timothy

Location, clean rooms, bikes

8/10

Excellent

29 Dec 2025

Paul

There was no hot tub and breakfast was not available which was a very big inconvenience as we had to go out for breakfast.

Leisure Family

10/10

Exceptional

29 Dec 2025

Denise

Was absolutely a delightful place to stay. Room was excellent, great location and staff was awesome. I would highly recommend The Gates Hotel south Beach.

Leisure Family

6/10

Pleasant

29 Dec 2025

Debbie

Staff are very friendly. Room on ground floor was ok for price, carpet looked old/dirty though. Sun is gone from pool area about 2:30pm.
Probably wouldn’t stay there again.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Heather

Nice place would stay again

Leisure Partner

10/10

Exceptional

27 Dec 2025

Jenna

I really loved this hotel! It’s in the perfect location, 2 minutes walk to a beautiful beach and the staff are 10/10! The only complaint was the cleanliness of the room, they would clean it and it’d still be dirty - Also when I arrived there was hair all in the shower lol but other than that is was awesome!

Leisure Self

10/10

Exceptional

26 Dec 2025

Venkatesh

All good

10/10

Exceptional

25 Dec 2025

Tiya

First time staying here, great quality for reasonable price, friendly, clean and quaint!

Leisure Self

4/10

Poor

24 Dec 2025

Jasmine

Unfortunately, we leave town today. However, none of the \"resort\" access was made available for us. We went to the beach and was sent on a wild goose chase to find the loungers/towel service. We even called hotel for assistance. We were then misguided, walking up and down the beach, until we discovered there was no “Honu tent”. Upon our return, we were told they probably weren't out there due to the wind. We woke up for breakfast at 8a. No breakfast food available. Last night there, we called about on site dining because all of the restaurants appeared to be closed. We were told one was open. When we asked where we could find the menu we were told online. I went online, no menu. Called back and was told that they couldn't help because the restaurant nor front desk was answering their calls. I shared that it’d be greatly appreciated if the “resort fee” would be waived since we were unable to utilize “resort amenities”. Although, we were guided and encouraged to use them without any staff verifying their availability. I was only credited Back one night. Grateful for that but not enough due to never being able to use resort amenities. Hotel is also very outdated in the area of rooms.

Partner

10/10

Exceptional

24 Dec 2025

John

Everything seemed fine. Really only went to the beach.

10/10

Exceptional

24 Dec 2025

jody

Great

10/10

Exceptional

21 Dec 2025

Christopher

Friendly workers

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Byron

The Gates is in a great location on Miami Beach with easy access to the beach or shopping with free trolley buses on the doorstep. I’d recommend taking the “Collins Express” to Lincoln for dining and shopping.
Our room overlooked the pool which seemed a good idea but we hadn’t reckoned on the children who continued their ‘swim’ and foul language shouting and screaming until midnight - so you might want to think twice about room location.
Bed and sleep quality was fine and bathroom with walk in shower also good.
We enjoyed our stay with a couple of minor quibbles - lobby bar was open but no cocktails available due to “the changeover from Hilton”and the outside pool bar was closed during our 3 day stay.
I’m sure we’ll be back

Leisure Partner

10/10

Exceptional

18 Dec 2025

Azucena

Amazing staff

10/10

Exceptional

18 Dec 2025

Azucena

Staff was helpful

10/10

Exceptional

18 Dec 2025

Yufeng

Good sized rooms, amazing location,

Friends_and_family Friends

2/10

Poor

16 Dec 2025

Emilio

Room had no hot water, AC wasn’t working and TV was burnt. Flight was delayed and rude Manager wanted to charge me for late checkout even after all issues with room.

10/10

Exceptional

16 Dec 2025

Shavon

Very beautiful property the aroma as soon as you walk in it’s very nice . I had a balcony room it was beautiful as well overlooking the pool. Only thing is the bar is usually close, but other than that it’s nice!

Leisure Friends

6/10

Pleasant

15 Dec 2025

Josephine

Microwave in rooms will be highly appreciated. There was no orientation about a microwave being available on another floor for use. That will be something to tell your guests to make them aware.

10/10

Exceptional

15 Dec 2025

Brian

Beautiful view, friendly staff.

10/10

Exceptional

14 Dec 2025

Nikita

Had a very pleasant stay at this lovely hotel, staff ,location and room were very nice, definitely will return soon.

Leisure Self

6/10

Pleasant

12 Dec 2025

Damaris

IT SHOULD BE 3.75. CLOSE TO 4. Bathroom could use an upgrade. Better lighting. Space. Also, sink has stains which I was unsure were permanent or just dirty. Staff was very good.

Business_and_leisure Partner

2/10

Poor

10 Dec 2025

Deja

Hi, I need help with an urgent refund request for a hotel I booked through Hotels.com. It involves a confirmed bed bug incident that affected two guests. Can you escalate this immediately?

Friends_and_family Friends

8/10

Excellent

10 Dec 2025

Carole

The staff were wonderful, especially Carlos at the front desk. Great location.

Business Self

6/10

Pleasant

08 Dec 2025

Bernadette

It was just ok. Bathroom shower smelt like mold and there was a rave going on outside our room u

10/10

Exceptional

07 Dec 2025

Destinee

Very accommodating staff!! Great place! I’ve stayed in numerous hotels in South Beach, during Art Basel and other times, I’ll definitely stay again, can only recommend it.

Business Self

10/10

Exceptional

07 Dec 2025

Lillian

Really nicely sized rooms, cool decor, and super well-located! Great staff, too!

Leisure Partner

10/10

Exceptional

05 Dec 2025

Shelly

Great hotel people and location.

6/10

Pleasant

03 Dec 2025

George

I was quite disappointed with our room. The furniture was deplorable.

Leisure Family

2/10

Poor

30 Nov 2025

Lisa

Horrible experience. Rude staff. Dirty. Towels smelled like gasoline. Had to pay resort fee with pouring rain! Inconvenient. Would never recommend. If I could give a negative star I would!

Leisure Friends

6/10

Pleasant

30 Nov 2025

Debra

Staff were ok not overly welcoming. Room was comfortable and spacious.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Klea

I loved everything about Gates Hotel. The staff was amazing and the hitel was closer to everything.

10/10

Exceptional

25 Nov 2025

Janice

Didn't use the pools or hot tubs

4/10

Poor

24 Nov 2025

Joanne

Hotel corridors & room felt drab , stains on carpet .
Pool bar open during day , in the evening no bar open - couldn’t get any drinks from the bar in the evening - no atmosphere at all in this hotel.
Electricity went out for four hours one evening .. wouldn’t return as not a cheaper hotel either , expected much more .
The best thing about this hotel was the staff - all the staff we encountered were very nice.

Friends_and_family Family

2/10

Poor

24 Nov 2025

Suresh

ere are the issues I experienced:

A faulty coffee machine that was leaking water.

The room setup did not match my booking: only two glasses were provided for four adult guests.

On the morning of 22 November, I requested a glass of hot water after I checked out to take my medicine, but the hotel refused to provide it.

Staff behaviour was not good at all. When I raised all these points at the front desk/reception, the staff did not bother to even discuss and refused straightaway.

These are very basic guest needs, and the refusal to help shows a lack of hospitality and safety standards.

I attempted to resolve the matter through Expedia, but the property manager has repeatedly refused any compensation or refund. I am therefore requesting Hilton Corporate to intervene and provide an appropriate resolution. I am looking for a 100% refund of my booking amount.

I look forward to a prompt response.

Leisure Family

8/10

Excellent

21 Nov 2025

Nia

They made sure they clean their rooms everyday and they did a very thorough jo. The staff was always pleasant and very helpful with any questions or any concerns

Leisure Friends

8/10

Excellent

19 Nov 2025

Melisa

We didn't use the hot tub or the pool!

10/10

Exceptional

18 Nov 2025

Selamawit

i didn’t use

Family