Name: AC Hotel Miami Beach
Address: 2912 Collins Avenue, Miami Beach, 33140, US

8/10

Excellent

28 Jul 2026

Chelsea

Nice hotel however you can tell there is some wear and tear with the rooms. The location was great. Alejandro at the front desk was very nice and even upgraded our room.

10/10

Exceptional

18 Jul 2026

Jackson

Great location

Self

6/10

Pleasant

16 Jul 2026

KAREN

A very busy area. The beach had so much seaweed you couldn’t get in the ocean. The boardwalk area was a nice place to walk. It was very hot and the pool area was nice, but a bit small with regular loungers. Mostly rental cabanas. Starbucks was directly outside. Valet was expensive but very convenient.

Partner

10/10

Exceptional

14 Jul 2026

ANDRES

Excellent choice at Miami.W
Will surelly come agsin

Friends_and_family Family

8/10

Excellent

02 Jul 2026

ANGELA

Y

10/10

Exceptional

08 Jun 2026

Rochelle

The rooftop pool is amazing

Self

2/10

Poor

08 Jun 2026

Jonathon

Dirty room, tv at the bar didn't work, and the tv's that did work did not have any channels that had the NBA finals. Lights flickering at the bar. Not the most pleasant staff. Overall, poorly managed hotel and will not be going back.

Business

6/10

Pleasant

06 Jun 2026

Derric

House cleaning was loud early morning. Asked for toilet paper, was never delivered. Front desk staff was nice.

Partner

10/10

Exceptional

03 Jun 2026

Jessica Candi

Great property

Family_with_children

6/10

Pleasant

02 Jun 2026

Danyil

Everything was good, but things what were upsetting are pool rules and that nobody cared about them, no drinking inside the pool for example. And nobody of stuff cares. Also beach... that is just.... bad. If hotel takes some areas of beach, then they should care about it. Clean it! Fish smell is everywhere!
Especially that nonsense about towels, they ALL were wet, definitely used by previous customers, didn't wash and dry after! That guy found only 1 dry, but I could smell someone used it before!

10/10

Exceptional

01 Jun 2026

Bishoy

Very good hotel

10/10

Exceptional

30 May 2026

Kisha

The property was beautiful, the staff were phenomenal and helpful. The staff were friendly and funny, had a lot of laughs. The guest were friendly as well , we all had a great time in the bar and lounge we were rained in and the staff accommodated all of us with good music , we ate, drank 😜 played pool and sang the night away. Love it. This will forever be my go to when visiting Miami!!! Whooooo hooooo! 100 stars 🌟 for me

Friends

2/10

Poor

26 May 2026

JorDawn

A worker stole

6/10

Pleasant

24 May 2026

yumiko

Staff was very friendly and room was very clean. Middle of the night I heard pumping noise and woke me up.

Partner

6/10

Pleasant

24 May 2026

Dawn

We had to wait for the previous guest to leave because they requested a late check out, it was after 5pm before we got into our room only to find out we didn’t get the king bed we reserved but 2 queens instead. The room layout was very awkward, the “living room” had no lighting, the couch faced the beds and the tv couldn’t be turned so you couldn’t watch the tv comfortably. The flooring was cheap looking vinyl planks that you could see the buckling. The bathroom had no counter space. The pool deck had a great view but not much else. The pool was small, the bar was smaller and it was all only open from sunrise to sunset. It wasn’t worth the money we spent and to top it off when we asked them to call a cab for us when we checked out, they called a private driver that charged us an exorbitant amount for a pretty quick drive. Very disappointed all the way around with this stay. Lesson learned

Partner

2/10

Poor

22 May 2026

Ty

Staff was not very helpful, horrible customer service

Partner

6/10

Pleasant

15 May 2026

Rach

Had 2 nights booked after a week in Miami and a cruise. We had been spoilt in the first hotel compared to this one both hotels on Colins Avenue. AC was more money per night and also taken 100 dollars accident/damage fee per night which the first hotel only charged 100 dollars for the full stay.
The staff allowed us to check in early which is really good of them however the first room had blood all over the bathroom floor - staff was quick to change are room. Lots of signs showing charges for anyone who smokes in the hotel however all the way through the hotel it smelt of smoke and put us off having a drink in the lounge or having anything to eat - we did not make use of the facilities due to the smell around the hotel. The morning of check out as we was getting changed and organised for leaving and a maid just unlocked the room and walked in with also a \"do not disturb\" sign on the door.
Location of the hotel is ok but the other end of Colins Avenue near Lincoln Road has much more going on shops and restaurants also close to Ocean drive and south beach.
Overall opinion is you will find better service, clean and location hotels elsewhere on Colins Avenue for much cheaper rate per night & damage charge

Partner

10/10

Exceptional

13 May 2026

Jacoby

You cant adjust the temperature but its comfortable.

Partner

10/10

Exceptional

11 May 2026

Jamiel

My stay was wonderful. The staff were respectful, the room was spotless and the service was excellent. Definitely will be back!

Self

6/10

Pleasant

30 Apr 2026

Marilyn

All was not good. The very first night of our stay we slept on a horrible blanket. Coming back for a late night event we were left to sleep with a torn and stained blanket. When it was reported at the main desk no one showed up to apologize . It was changed but that left a terrible taste of this place. Would not be choosing this place in the future.

Partner

10/10

Exceptional

26 Apr 2026

Johnny

Very clean! Great hospitality

10/10

Exceptional

26 Apr 2026

Timothy

Location

Family

10/10

Exceptional

26 Apr 2026

Erica

The staff was very helpful and professional. They made me feel very welcomed. My room had an amazing view to the beach from my balcony.

Self

8/10

Excellent

22 Apr 2026

Julie

The room was great and the bed was so comfortable
Staff very amenable
Reception area doesn’t do the hotel justice
Looks a bit motel like
Was disappointed with the pool as hardly any sun beds and you needed to pay for cabanas

Partner

10/10

Exceptional

20 Apr 2026

Marvin

Clean room | Great Staff | Food Air conditioning | Good Breakfast options!

Self

10/10

Exceptional

17 Apr 2026

Federico

Very clean room

10/10

Exceptional

13 Apr 2026

Federico

Yes

10/10

Exceptional

10 Apr 2026

Leon

Our stay was great! We highly recommend the room with the balcony and ocean view. The views were breathtaking. We did eat breakfast at the hotel, but Starbucks was attached to the hotel. Dinner was delicious from the hotel and there are other restaurants within walking distance. We would definitely stay there for our next visit!

Partner

10/10

Exceptional

06 Apr 2026

Desmon

My stay was awesome!! My wife & I stayed in the corner suite (High Floor) w balcony over looking the ocean & Collins Ave. Beautiful scenery! Top Tier

10/10

Exceptional

03 Apr 2026

Kelly

Convenient location.
Hotel staff was polite, helpful, friendly
Room was comfortable

Self

10/10

Exceptional

01 Apr 2026

Sokol

Amazing hotel

Partner

10/10

Exceptional

18 Feb 2026

Janet

Clean and good location

10/10

Exceptional

09 Feb 2026

Shalom

Excellent! Thank you

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Anju

Everyone and everything in this place was the best.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Timothy

Great staff

10/10

Exceptional

22 Jan 2026

gerry

Great hotel, location and staff! I stay here often. And always smells great!

Leisure Family

10/10

Exceptional

12 Jan 2026

Robert

Staff was very friendly

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Shanika

Staff was nice and the hotel was very clean

Partner

10/10

Exceptional

05 Jan 2026

Kelly L

Very nice staff, clean, good location

2/10

Poor

04 Jan 2026

Aldo

Never staying here again. Very basic hotel, unfriendly staff, no room service, and the doors aren’t even open late at night. Prices like it’s a high-end hotel, but it’s definitely not.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Joshua

The bathroom door did not close we asked for it to be fixed and they didn’t fix it

Leisure Partner

10/10

Exceptional

27 Dec 2025

Lilit

Staff is very helpful! they made the whole experience great

Leisure Friends

4/10

Poor

23 Dec 2025

Qingqing

Room doesn’t have ocean view due to the height of the building. Parking is hard nearby and hotel only uses valet (57 per day). The noise from other rooms and hallway is clear in room. The room sheet when we checked in has a stain that’s not removed.

Staff are nice but the experience didn’t fit the expectations and price.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Carmalita Priyadharshini

The staff were very friendly and the room was clean.

Leisure Family

2/10

Poor

18 Dec 2025

Janet

The front desk was rude and hostile. They fumbled around with the computer and kept saying the rooms we were assigned were “out of order”. I asked do you mean the rooms aren’t ready and they said the rooms were ready but out of order therefore they would have to reassign our rooms. They were unable to explain the meaning of “out of order” and why that would impact our stay. Johnny at the front desk has no business working with the public. His hostility and behavior was appalling. I have stayed at numerous AC Marriotts for business and pleasure and have never had such a negative experience. The rooms were clean, bed comfortable and nice shower but we will NEVER stay at this location again. The manager Angel apologized for our experience but didn’t seemed surprised about our experience. The staff at the pool bar was dismissive and prioritized moving lounge chairs to providing customer service.

6/10

Pleasant

04 Dec 2025

Agnes

There was no shampoo or handsoap in the room. The property is pretty run down

4/10

Poor

01 Dec 2025

Samatar

I wish I would live better for you for the hotel

8/10

Excellent

29 Nov 2025

Wendy

Nice hotel. Breakfast was good. Air conditioning was too powerful for the time of year. Very cold in all communal areas

6/10

Pleasant

25 Nov 2025

Audrey

Room was not cleaned

10/10

Exceptional

11 Nov 2025

Heather

Beautiful and spacious room with spectacular ocean view. Rooftop pool is stunning and peaceful with unmatched views. Starbucks in the hotel for quick and easy breakfast. Reasonable and convenient valet parking and super helpful front desk staff!

Leisure Family

10/10

Exceptional

07 Nov 2025

Garry

Yes

Leisure

10/10

Exceptional

05 Nov 2025

Sandra

Great staff, comfortable room and close to a Starbucks

Leisure Self

4/10

Poor

04 Nov 2025

JENNIFER

The elevator was not working.
Most guests had to utilize the stairs which was crowded and inconvenient.

The customer service desk personnel were polite but hard to hear and hard to understand.

6/10

Pleasant

01 Nov 2025

John

The bed wasn’t comfortable and the pillows were extremely heavy.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Gaspar

Great service, but the property itself is not well maintained and looks a bit rough around the edges. Otherwise room did felt clean and we did get good service and attention from staff throughout our stay.

Partner

10/10

Exceptional

06 Oct 2025

Iryna

Good service and hotel

10/10

Exceptional

30 Sep 2025

sharris

Great

8/10

Excellent

28 Sep 2025

Roy

Great location. Nice staff very accommodating . Clean hotel. Beach is across the street. FYI $35 Resort fee daily.

Leisure Self

10/10

Exceptional

26 Sep 2025

Joan Marie

Beautiful location and easy access.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Zelalem

Great location
Loved chairs and towels at the beach
Rooftop pool was perfect with views - pool bartender really nice
Front desk staff always was pleasant
Loved the complimentary water bottles

Overall 10/10 experience

Leisure Friends

6/10

Pleasant

15 Sep 2025

Steven

Far too pricey for what amenities you get

Leisure

10/10

Exceptional

02 Sep 2025

TMia

Great safe and clean Stay. Everyone helpful.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Isaiah

Nice amenities, walkable distance to the beach and professional staff

Leisure Family

6/10

Pleasant

01 Sep 2025

Jennifer

Rooms were clean, but the front desk had no idea what they were doing.
Checked out and asked the agent to split the final balance on two cards. He was taking forever and our uber arrived and said he would email us a final bill.
I get the bill and he charged the whole balance to one card.
When I landed back home I called and the girl on the phone couldnt figure it out. Then I got disconnected and called again and this guy was equally not understanding what I was asking. I worked in hotels over a decade, charging two cards on the final folio is not complicated. After telling him to split it equally he still overcharged one card and that’s just annoying.
We both have a ton of pending charges from weird authorizations and don’t even know what we actually were charged. I’ve stayed in many Marriotts and have never had this problem. Just frustrating for what should’ve been an easy task.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Rosa

Clean, good customer service

Leisure Family

10/10

Exceptional

22 Aug 2025

Lamont

It was wonderful

10/10

Exceptional

21 Aug 2025

Jaslyn

Amazing staff super nice and welcoming. Very clean

10/10

Exceptional

15 Aug 2025

Marcus P

Statf were great!

Leisure

10/10

Exceptional

14 Aug 2025

Krystin Blaire

Loved My Stay Here.. It Was Very Clean And Smelled So Good … House Keeping Was Always On Point… rite across the street from the beach can’t wait to go back

Leisure Partner

10/10

Exceptional

13 Aug 2025

Luis

Everything was great

10/10

Exceptional

12 Aug 2025

Forrest

Great place really good staff pricey drinks is my only complaint.

Business_and_leisure Partner

6/10

Pleasant

11 Aug 2025

Ali

This hotel needs minor cosmetic repairs throughout the property mostly bathroom hooks, toilet paper holders and towel racks. The mini fridge was plugged into an outlet with lights. Excellent customer service! Overall a fair economic stay.

Leisure Self

10/10

Exceptional

11 Aug 2025

William

Staff Has Great Hospitality, Very Welcoming , Place has an Awesome Rooftop View . Also it’s away from all the commotion and loudness of the strip but still walking distance so you can go enjoy yourself. Much Recommended !!

Business_and_leisure Friends

10/10

Exceptional

04 Aug 2025

Christy

I was in heaven. The services where great and the staff. Thank you

Business_and_leisure Partner

10/10

Exceptional

02 Aug 2025

Ashanti

Friendly & very helpful staff. One thing that stood out for me was the assistant manager took the time to send out a courtesy email during my stay. This thoughtful gesture made me feel personally welcomed and reassured that the team was dedicated to accommodating my needs. It’s not often you come across such attentive management. I will definitely be staying here again in the future. Thank you.

Leisure Self

10/10

Exceptional

02 Aug 2025

Bridget

Great stay would definitely visit the location again

Leisure Partner

10/10

Exceptional

02 Aug 2025

Wioleta

The hotel was very comfortable, with a beautiful view from the pool. The beds were extremely comfortable, and the breakfasts were delicious. We highly recommend it!

10/10

Exceptional

02 Aug 2025

Wioleta

The hotel was very comfortable, with a beautiful view from the pool. The beds were extremely comfortable, and the breakfasts were delicious. We highly recommend it!

Leisure Family

10/10

Exceptional

01 Aug 2025

JOSEPH LAMONT

AC is one of the best.

Leisure Family

10/10

Exceptional

31 Jul 2025

Eyleen

Staff very nice!! Too bad the dude I went with turned out to be an ass!

6/10

Pleasant

29 Jul 2025

Lanetta

A lot of surprise fees & quite expensive. The lobby was clean but the elevators were a little messy on several occasions. Cab rides including Uber, yellow cabs & private taxis range between $15 to $30 to anywhere on Ocean Drive. The $25 a day resort fee is a bit much considering the cost of the rooms. With the resort fee you have access to 2 free beach chairs but the umbrella was $30! The $100 a night hold on my card required at check-in was also a surprise. Breakfast was just ok. The options were limited. It was either bacon or a plant based sausage or a $25 “buffet”. Spent $60 on a Belgian waffle & an omelette with potatoes, toast & meatless sausage. Oh and $7 for a 20 oz soda at the hotel store is just outrageous. The rooftop pool was gorgeous! Views were amazing. Good menu & food up there. Need more free lounge chairs & less cabanas for rent. The bar on the rooftop needs a tap to pay system instead of them taking a card before the order arrives. We booked a deluxe king with a city view and balcony. There was nothing ‘deluxe’ about the room. The bed was not a king (I have one at home), the view was of a residential building with the residents sometimes on their own balconies, bathroom could use some updating & almost nowhere to even hang up clothes. It’s a decent stay if you want to just relax & be away from the noise. I would stay again if the rates were a little lower.

Leisure Partner

6/10

Pleasant

29 Jul 2025

Jacqueline

When we arrived we stated to the front desk that someone in our party was not able to get on the elevator and that we would need access tot he stairwell . They gave us a really hard time trying to accommodate this. They had us go the the outside stairwell 4 times and the fob that they gave us did not work. the front desk staff was very rude and we had to explain to her several times that the fob did not allow us access to our room or tot he pool area. she finally walked with us for her to see that the was correct the fob did not allow us access . I called week prior rot this as well to inform the front desk of this and they said they would have placed this information in my acct for the front desk to be aware of this. Feel like evetime we had to ask for someone to open the side door for us it was a problem or they had no clue what we were talking about. The last day the lady that checked me out was very nice and efficient

Leisure Family

10/10

Exceptional

26 Jul 2025

Solomon

Excellent location in Miami Beach, impecable installations, will recommend to friend and family.

Leisure Partner

8/10

Excellent

25 Jul 2025

Nilima

Wonderful and Attentive Staff

Leisure Partner

10/10

Exceptional

22 Jul 2025

Kamonchanok

Great staffs!!

Business Partner

2/10

Poor

21 Jul 2025

brittany

The hotel needs alot of upgrades especially the patios in the back room was a lil dirty

Leisure Partner

4/10

Poor

20 Jul 2025

Jenny Guerdy

None Have a nice day

10/10

Exceptional

12 Jul 2025

Kirk

Y

8/10

Excellent

07 Jul 2025

John

Clean and modern hotel. Friendly staff close to beach.

Leisure Partner

8/10

Excellent

07 Jul 2025

Elisa

Nice and clean property

8/10

Excellent

06 Jul 2025

Craig

Staff was great always accommodating any need we had. Negative was pool closes really early at 8pm. But overall great place to stay

Business_and_leisure Partner

10/10

Exceptional

03 Jul 2025

James

Beautiful place. People who worked there where absolutely nice to me and the room was clean.

10/10

Exceptional

01 Jul 2025

Caren

Front desk staff was delightful especially the interns.

Leisure Partner

10/10

Exceptional

29 Jun 2025

September

Nice

10/10

Exceptional

24 Jun 2025

Quamar

Great property

Leisure Family

10/10

Exceptional

22 Jun 2025

Gloria Castro

Great, stay, staff very polite and professional

Leisure

10/10

Exceptional

21 Jun 2025

Vanessa

Amazing location… amazing accommodations… brilliant staff…. Overall hundred percent.

Business_and_leisure Family_with_children

8/10

Excellent

17 Jun 2025

Nicole

Great customer service.

Partner

8/10

Excellent

17 Jun 2025

Crystal

I had a great stay! Initially, I wasn't happy with my room, but the staff was SO ACCOMMODATING and resolved any issues I had! They even sang me happy Birthday! Shout out to Rachel (and the others i interacted with at the front desk), Eduardo at the pool, and Frank at the bar!

Leisure Self

6/10

Pleasant

16 Jun 2025

Byron

Everything was ok,but I think than they need inform all the extra fees when we made the reservation.
$25 dollars extra each they and $50 dollars fo the parking.

Leisure Partner