AC Hotel Miami Beach

United States , Miami Area - FL
Miami Beach, 2912 Collins Avenue
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100 reviews shown

10/10

Exceptional

18 Feb 2026

Janet

Clean and good location

10/10

Exceptional

09 Feb 2026

Shalom

Excellent! Thank you

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Anju

Everyone and everything in this place was the best.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Timothy

Great staff

10/10

Exceptional

22 Jan 2026

gerry

Great hotel, location and staff! I stay here often. And always smells great!

Leisure Family

10/10

Exceptional

12 Jan 2026

Robert

Staff was very friendly

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Shanika

Staff was nice and the hotel was very clean

Partner

10/10

Exceptional

05 Jan 2026

Kelly L

Very nice staff, clean, good location

2/10

Poor

04 Jan 2026

Aldo

Never staying here again. Very basic hotel, unfriendly staff, no room service, and the doors aren’t even open late at night. Prices like it’s a high-end hotel, but it’s definitely not.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Joshua

The bathroom door did not close we asked for it to be fixed and they didn’t fix it

Leisure Partner

10/10

Exceptional

27 Dec 2025

Lilit

Staff is very helpful! they made the whole experience great

Leisure Friends

4/10

Poor

23 Dec 2025

Qingqing

Room doesn’t have ocean view due to the height of the building. Parking is hard nearby and hotel only uses valet (57 per day). The noise from other rooms and hallway is clear in room. The room sheet when we checked in has a stain that’s not removed.

Staff are nice but the experience didn’t fit the expectations and price.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Carmalita Priyadharshini

The staff were very friendly and the room was clean.

Leisure Family

2/10

Poor

18 Dec 2025

Janet

The front desk was rude and hostile. They fumbled around with the computer and kept saying the rooms we were assigned were “out of order”. I asked do you mean the rooms aren’t ready and they said the rooms were ready but out of order therefore they would have to reassign our rooms. They were unable to explain the meaning of “out of order” and why that would impact our stay. Johnny at the front desk has no business working with the public. His hostility and behavior was appalling. I have stayed at numerous AC Marriotts for business and pleasure and have never had such a negative experience. The rooms were clean, bed comfortable and nice shower but we will NEVER stay at this location again. The manager Angel apologized for our experience but didn’t seemed surprised about our experience. The staff at the pool bar was dismissive and prioritized moving lounge chairs to providing customer service.

6/10

Pleasant

04 Dec 2025

Agnes

There was no shampoo or handsoap in the room. The property is pretty run down

4/10

Poor

01 Dec 2025

Samatar

I wish I would live better for you for the hotel

8/10

Excellent

29 Nov 2025

Wendy

Nice hotel. Breakfast was good. Air conditioning was too powerful for the time of year. Very cold in all communal areas

6/10

Pleasant

25 Nov 2025

Audrey

Room was not cleaned

10/10

Exceptional

11 Nov 2025

Heather

Beautiful and spacious room with spectacular ocean view. Rooftop pool is stunning and peaceful with unmatched views. Starbucks in the hotel for quick and easy breakfast. Reasonable and convenient valet parking and super helpful front desk staff!

Leisure Family

10/10

Exceptional

07 Nov 2025

Garry

Yes

Leisure

10/10

Exceptional

05 Nov 2025

Sandra

Great staff, comfortable room and close to a Starbucks

Leisure Self

4/10

Poor

04 Nov 2025

JENNIFER

The elevator was not working.
Most guests had to utilize the stairs which was crowded and inconvenient.

The customer service desk personnel were polite but hard to hear and hard to understand.

6/10

Pleasant

01 Nov 2025

John

The bed wasn’t comfortable and the pillows were extremely heavy.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Gaspar

Great service, but the property itself is not well maintained and looks a bit rough around the edges. Otherwise room did felt clean and we did get good service and attention from staff throughout our stay.

Partner

10/10

Exceptional

06 Oct 2025

Iryna

Good service and hotel

10/10

Exceptional

30 Sep 2025

sharris

Great

8/10

Excellent

28 Sep 2025

Roy

Great location. Nice staff very accommodating . Clean hotel. Beach is across the street. FYI $35 Resort fee daily.

Leisure Self

10/10

Exceptional

26 Sep 2025

Joan Marie

Beautiful location and easy access.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Zelalem

Great location
Loved chairs and towels at the beach
Rooftop pool was perfect with views - pool bartender really nice
Front desk staff always was pleasant
Loved the complimentary water bottles

Overall 10/10 experience

Leisure Friends

6/10

Pleasant

15 Sep 2025

Steven

Far too pricey for what amenities you get

Leisure

10/10

Exceptional

02 Sep 2025

TMia

Great safe and clean Stay. Everyone helpful.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Isaiah

Nice amenities, walkable distance to the beach and professional staff

Leisure Family

6/10

Pleasant

01 Sep 2025

Jennifer

Rooms were clean, but the front desk had no idea what they were doing.
Checked out and asked the agent to split the final balance on two cards. He was taking forever and our uber arrived and said he would email us a final bill.
I get the bill and he charged the whole balance to one card.
When I landed back home I called and the girl on the phone couldnt figure it out. Then I got disconnected and called again and this guy was equally not understanding what I was asking. I worked in hotels over a decade, charging two cards on the final folio is not complicated. After telling him to split it equally he still overcharged one card and that’s just annoying.
We both have a ton of pending charges from weird authorizations and don’t even know what we actually were charged. I’ve stayed in many Marriotts and have never had this problem. Just frustrating for what should’ve been an easy task.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Rosa

Clean, good customer service

Leisure Family

10/10

Exceptional

22 Aug 2025

Lamont

It was wonderful

10/10

Exceptional

21 Aug 2025

Jaslyn

Amazing staff super nice and welcoming. Very clean

10/10

Exceptional

15 Aug 2025

Marcus P

Statf were great!

Leisure

10/10

Exceptional

14 Aug 2025

Krystin Blaire

Loved My Stay Here.. It Was Very Clean And Smelled So Good … House Keeping Was Always On Point… rite across the street from the beach can’t wait to go back

Leisure Partner

10/10

Exceptional

13 Aug 2025

Luis

Everything was great

10/10

Exceptional

12 Aug 2025

Forrest

Great place really good staff pricey drinks is my only complaint.

Business_and_leisure Partner

6/10

Pleasant

11 Aug 2025

Ali

This hotel needs minor cosmetic repairs throughout the property mostly bathroom hooks, toilet paper holders and towel racks. The mini fridge was plugged into an outlet with lights. Excellent customer service! Overall a fair economic stay.

Leisure Self

10/10

Exceptional

11 Aug 2025

William

Staff Has Great Hospitality, Very Welcoming , Place has an Awesome Rooftop View . Also it’s away from all the commotion and loudness of the strip but still walking distance so you can go enjoy yourself. Much Recommended !!

Business_and_leisure Friends

10/10

Exceptional

04 Aug 2025

Christy

I was in heaven. The services where great and the staff. Thank you

Business_and_leisure Partner

10/10

Exceptional

02 Aug 2025

Ashanti

Friendly & very helpful staff. One thing that stood out for me was the assistant manager took the time to send out a courtesy email during my stay. This thoughtful gesture made me feel personally welcomed and reassured that the team was dedicated to accommodating my needs. It’s not often you come across such attentive management. I will definitely be staying here again in the future. Thank you.

Leisure Self

10/10

Exceptional

02 Aug 2025

Bridget

Great stay would definitely visit the location again

Leisure Partner

10/10

Exceptional

02 Aug 2025

Wioleta

The hotel was very comfortable, with a beautiful view from the pool. The beds were extremely comfortable, and the breakfasts were delicious. We highly recommend it!

10/10

Exceptional

02 Aug 2025

Wioleta

The hotel was very comfortable, with a beautiful view from the pool. The beds were extremely comfortable, and the breakfasts were delicious. We highly recommend it!

Leisure Family

10/10

Exceptional

01 Aug 2025

JOSEPH LAMONT

AC is one of the best.

Leisure Family

10/10

Exceptional

31 Jul 2025

Eyleen

Staff very nice!! Too bad the dude I went with turned out to be an ass!

6/10

Pleasant

29 Jul 2025

Lanetta

A lot of surprise fees & quite expensive. The lobby was clean but the elevators were a little messy on several occasions. Cab rides including Uber, yellow cabs & private taxis range between $15 to $30 to anywhere on Ocean Drive. The $25 a day resort fee is a bit much considering the cost of the rooms. With the resort fee you have access to 2 free beach chairs but the umbrella was $30! The $100 a night hold on my card required at check-in was also a surprise. Breakfast was just ok. The options were limited. It was either bacon or a plant based sausage or a $25 “buffet”. Spent $60 on a Belgian waffle & an omelette with potatoes, toast & meatless sausage. Oh and $7 for a 20 oz soda at the hotel store is just outrageous. The rooftop pool was gorgeous! Views were amazing. Good menu & food up there. Need more free lounge chairs & less cabanas for rent. The bar on the rooftop needs a tap to pay system instead of them taking a card before the order arrives. We booked a deluxe king with a city view and balcony. There was nothing ‘deluxe’ about the room. The bed was not a king (I have one at home), the view was of a residential building with the residents sometimes on their own balconies, bathroom could use some updating & almost nowhere to even hang up clothes. It’s a decent stay if you want to just relax & be away from the noise. I would stay again if the rates were a little lower.

Leisure Partner

6/10

Pleasant

29 Jul 2025

Jacqueline

When we arrived we stated to the front desk that someone in our party was not able to get on the elevator and that we would need access tot he stairwell . They gave us a really hard time trying to accommodate this. They had us go the the outside stairwell 4 times and the fob that they gave us did not work. the front desk staff was very rude and we had to explain to her several times that the fob did not allow us access to our room or tot he pool area. she finally walked with us for her to see that the was correct the fob did not allow us access . I called week prior rot this as well to inform the front desk of this and they said they would have placed this information in my acct for the front desk to be aware of this. Feel like evetime we had to ask for someone to open the side door for us it was a problem or they had no clue what we were talking about. The last day the lady that checked me out was very nice and efficient

Leisure Family

10/10

Exceptional

26 Jul 2025

Solomon

Excellent location in Miami Beach, impecable installations, will recommend to friend and family.

Leisure Partner

8/10

Excellent

25 Jul 2025

Nilima

Wonderful and Attentive Staff

Leisure Partner

10/10

Exceptional

22 Jul 2025

Kamonchanok

Great staffs!!

Business Partner

2/10

Poor

21 Jul 2025

brittany

The hotel needs alot of upgrades especially the patios in the back room was a lil dirty

Leisure Partner

4/10

Poor

20 Jul 2025

Jenny Guerdy

None Have a nice day

10/10

Exceptional

12 Jul 2025

Kirk

8/10

Excellent

07 Jul 2025

John

Clean and modern hotel. Friendly staff close to beach.

Leisure Partner

8/10

Excellent

07 Jul 2025

Elisa

Nice and clean property

8/10

Excellent

06 Jul 2025

Craig

Staff was great always accommodating any need we had. Negative was pool closes really early at 8pm. But overall great place to stay

Business_and_leisure Partner

10/10

Exceptional

03 Jul 2025

James

Beautiful place. People who worked there where absolutely nice to me and the room was clean.

10/10

Exceptional

01 Jul 2025

Caren

Front desk staff was delightful especially the interns.

Leisure Partner

10/10

Exceptional

29 Jun 2025

September

Nice

10/10

Exceptional

24 Jun 2025

Quamar

Great property

Leisure Family

10/10

Exceptional

22 Jun 2025

Gloria Castro

Great, stay, staff very polite and professional

Leisure

10/10

Exceptional

21 Jun 2025

Vanessa

Amazing location… amazing accommodations… brilliant staff…. Overall hundred percent.

Business_and_leisure Family_with_children

8/10

Excellent

17 Jun 2025

Nicole

Great customer service.

Partner

8/10

Excellent

17 Jun 2025

Crystal

I had a great stay! Initially, I wasn't happy with my room, but the staff was SO ACCOMMODATING and resolved any issues I had! They even sang me happy Birthday! Shout out to Rachel (and the others i interacted with at the front desk), Eduardo at the pool, and Frank at the bar!

Leisure Self

6/10

Pleasant

16 Jun 2025

Byron

Everything was ok,but I think than they need inform all the extra fees when we made the reservation.
$25 dollars extra each they and $50 dollars fo the parking.

Leisure Partner

8/10

Excellent

10 Jun 2025

Damilola

Great stay with nice amenities

Leisure Partner

10/10

Exceptional

09 Jun 2025

Andrea

Very clean and the smell is amazing

Leisure Self

4/10

Poor

07 Jun 2025

Alicia

You have to be careful with these 4 star hotels . They will try to scam your card and by the time you realize it’s time for checkout . I checked in @2pm paid n full Expedia , she charged my card a $654 deposit . When I asked the hotel staff to void the transaction , they basically try to say they don’t see the transaction in there system . It literally took me of accusing them of stealing my money for cooperate to go in the system and void it . The second night , the staff tried to charge my card 300$ at 2:34am . Thank god I keep my card locked . Is the hotel nice , yes ..do people treat you different depending on race YES … I see why black people don’t feel comfortable or welcomed trying to live outside of the racial standards.

Leisure Family

10/10

Exceptional

04 Jun 2025

ediz

My good hotel

Business Family

8/10

Excellent

31 May 2025

Raquel

Location and access to things.

Leisure Partner

2/10

Poor

30 May 2025

Shaun

Awful

2/10

Poor

29 May 2025

Andrew

Roaches

10/10

Exceptional

27 May 2025

Amy

Very clean. The pool was beautiful!

Friends_and_family Friends

6/10

Pleasant

27 May 2025

Natalya

Hotel is right across from beach.

I arrived around 330pm for check in at 4pm and wasnt checked in until closer to 5pm. The staff told me they didnt know when room would be ready as they were running behind. I just came from airport 9hr flight and this is not at all what i wanted to hear. After checking in with them if room was ready, they told me once again they would call me when ready and again didnt know when it would be ready. I was tired and upset and told them if room isnt ready by 5pm they need to find another accommodation for me. Suddenly 3min later the room is ready. Didnt feel any customer service recovery here at all. It felt like well its not our fault we are behind. Remote to TV not working well, TV freezes constantly. The room was older and needed work done. AC never went below 72. Chipped paint on walls, stains in bathroom, no bathroom air vent. Beach loungers do not come with umbrella you have to pay$30 extra for umbrella.

Leisure Family

8/10

Excellent

26 May 2025

Natia

I enjoyed my stay at the AC hotel. The one thing I would have preferred was a bigger balcony.

Leisure Family

8/10

Excellent

26 May 2025

Ian

Good property

Leisure Partner

10/10

Exceptional

13 May 2025

Jayda

Had an excellent time! Will be back!

10/10

Exceptional

06 May 2025

Whitney

Nice property, decent price, very close to the beach. Check in staff was able to check us in early which was super appreciative because we were exhausted upon arrival. We didn’t try the breakfast buffet because $25 per person is pretty pricey but that’s not a make or break for me. Still giving 5 star!

Leisure Friends

10/10

Exceptional

04 May 2025

Mane

Excelent

Leisure Family

10/10

Exceptional

02 May 2025

Louis

Great desk staff

10/10

Exceptional

24 Apr 2025

Veronica

My husband and I enjoyed the hotel, rooftop pool, room balcony, and the proximity to the beach. We truly enjoyed how close we were to all the sites, yet far enough to have a quite stay. We definitely plan to return.

Leisure Partner

8/10

Excellent

23 Apr 2025

Tenisha

The property was generally great overall. The one thing I didn't like was lack of viewing access for ABC network. It's NBA playoff season and there were games I wanted to watch but couldn't. Other than that, I'd stay here again.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Louis

Close to beach

Leisure Partner

10/10

Exceptional

22 Apr 2025

Caroline

It was a perfect stay. Loved everything about it.

8/10

Excellent

19 Apr 2025

Jamie

Convenient and comfortable bed.

Leisure Partner

10/10

Exceptional

18 Apr 2025

Ross

All was good.

10/10

Exceptional

17 Apr 2025

lisa

I like the beach access directly across the street, the roof top pool was nice

Leisure Self

10/10

Exceptional

11 Apr 2025

Shaquana

There a mysterious bug in my room.

Leisure Friends

10/10

Exceptional

07 Apr 2025

Stephanie

The staff was very polite.

Leisure Self

10/10

Exceptional

04 Apr 2025

Sarahi

Amazing view of the ocean from the rooftop pool! Very nice clean rooms. Breakfast and drinks were delicious.

Business_and_leisure Family

10/10

Exceptional

28 Mar 2025

Wade

Randy made the experience amazing. He’s the best.

Business Self

10/10

Exceptional

26 Mar 2025

Verified traveler

Short vacation trip

Partner

8/10

Excellent

24 Mar 2025

Denissa

Stayed here with a friend in a double queen room for the first time this past weekend.

Pros: overall the hotel staff was extremely kind and welcoming. The hotel is very clean and room was spacious enough. Beach access right across the street is included with your stay and beach area is super clean and away from the business of south beach but close enough of a walk to shops and restaurants. Stocked water everyday is a nice touch as well. Rooftop pool is beautiful with an nice view of the beach!

Cons: sadly, no bath robes in the room. The sink splashed a bunch and caused a bit of a mess when washing hands but nothing you can’t handle. I did call down to front desk a few times for general questions and most of the time no one would answer. The walls are quite thin. On one side we could hear someone’s alarm going off early morning and another night our other neighbours who were there for a wedding woke us up at 4am with loud talking, music, and no regard for staying quiet. I tried to call down to front desk but no one answered so it did make 2/4 nights very difficult to sleep

Leisure Friends

6/10

Pleasant

10 Mar 2025

Samara

The hotel was conveniently located for us near the wedding venue. It was comfortable enough but the room lacked any useful storage space. No drawers or real closet to put things away. No surfaces in the bathroom for toiletries. No room service, no kettle to boil water. The AC was hot during the night even though set to 70 degrees

The front desk staff were inexperienced and seemed to lack training for guest services. The breakfast offered was not appealing and expensive. The room came with two beach chairs but despite a $25 a day service fee, no umbrella was included and umbrella was an additional $32. The food at the roof deck was take out and expensive for what it was although the roof deck view was lovely

Limited pool chaises unless you wanted to pay for a cabana type pool lounges. The Starbucks on the first level was convenient. There is a pungent scent in the lobby that is unappealing. Otherwise it was fine for the price. The beds were comfortable. The floors needed a good cleaning.

Leisure Family

4/10

Poor

01 Mar 2025

Mary

Stayed in an ‘Ocean View Room’ but there was no ocean view, just other hotels and trees across the street. Very disappointing.

The room was fine but the coffee service wasn’t refilled every day and it cost $35.00 a day for a ‘facility fee’ for 2 bottles of water!

The only actual ocean view was from the roof top pool. Which was nice, but you had to pay extra for shaded loungers. It felt like a rip off.

2 stars because I only had hot water for a shower one out of 3 days and when I complained to the front desk nothing was done. No repairs, no explanation.

Find a better hotel that’s actually on the beach if you’re paying this much $

Business

10/10

Exceptional

20 Feb 2025

Ashni

Good

Business Self