Name: Riviera Suites South Beach
Address: 318 20th Street, Miami Beach, 33139, US

Riviera Suites South Beach

Miami Area - FL · United States

100 reviews shown

2/10

Poor

16 Jul 2026

Guadalupe

Outdated and the bed was very uncomfortable.

Partner

6/10

Pleasant

15 Jul 2026

Courtney

On expedia it says there is a poolside bar, there isn't. In fact, the only bar is the one at the restaurant behind the main hotel. We had to wait for an hour for their system to see our booking. The staff was mostly friendly.

Partner

10/10

Exceptional

15 Jul 2026

Shean St. Patrick

Other than being a decent walk to main south beach this place was really good. They cleaned rooms daily, staff was helpful and pleasant. I would stay here again.

The walking isn't much of an issue as south beach provides free shuttle service that will get you to all the popular spots you need to be at.

Friends

10/10

Exceptional

14 Jul 2026

Katie

The location was perfect! The room was very clean and spacious. The staff was also super friendly and helpful. Would definitely stay here again.

Partner

6/10

Pleasant

14 Jul 2026

Ashanti

Couldn’t open any windows

Friends

4/10

Poor

13 Jul 2026

Cliffery

One stay before a cruise. We stayed in 5 rooms. Three rooms did not have properly air conditioning (felt like none). One room didn’t have air at all. The one room that had air was a floor unit duct taped to the patio door, so we could not sit on the patio. Informed front desk maintenance came around cooling appeared to start but didn’t last long. Only good things were the on site restaurant, closeness to south beach and cruise port.

Family_with_children

10/10

Exceptional

13 Jul 2026

Dia

Perfect location, clean, friendly staff

Friends

6/10

Pleasant

13 Jul 2026

Ethan

Very mid nothing too good nothing too bad just very average. But they never brought me towels after I asked which was annoying

Partner

4/10

Poor

12 Jul 2026

Ileana

I stayed here because it’s close to the Miami Beach Convention Center, and honestly, that’s the main advantage of this hotel.

The room wasn’t what I expected. The ceiling looks like unfinished concrete, and it feels like you’re staying in a room under construction. When I asked the front desk about it, they told me it’s actually part of the hotel’s design, but it doesn’t look appealing at all.

The air conditioning in the room wasn’t working properly, so they placed a small portable AC unit in front of the bed. It made sleeping manageable, but the bathroom was extremely hot since it wasn’t cooled at all.

The room also didn’t have a hair dryer, so I had to request one at check-in. The hotel doesn’t offer parking either, which is something to keep in mind if you’re driving.

On my last day, my key card stopped working, which was frustrating.

Another disappointment was the extra charges. Besides the security deposit, I was charged an additional $100 for what the hotel described as a Miami City Fee. I booked through Expedia and believed these fees were already included, so this came as an unpleasant surprise. Considering the overall condition of the hotel and the issues I experienced, I don’t think these extra charges are justified.

The only positive, besides the location, was that the housekeeping staff kept the room clean every day.

Overall, I would only recommend this hotel if your priority is being close to the Miami Beach Convention Center.

Self

10/10

Exceptional

09 Jul 2026

Jose

Clean room

Self

10/10

Exceptional

07 Jul 2026

brenna

Loved the location of the property, very easy to access everything

Friends

2/10

Poor

07 Jul 2026

Ronneisha

the rooms look nothing like the pictures , the hotel had a really weird smell

Friends

6/10

Pleasant

06 Jul 2026

Tylee

Spoke to staff several times about a room. It was not communicated specifics needed till after I arrived to check in
Room was clean but outdated. No dresser… no chair to desk… none working remotes controls.. cable error…
Was not explained complimentary happy hour and beach towels

My first stay was awesome. This trip was disappointing

Family_with_children

10/10

Exceptional

06 Jul 2026

Dedra

Hello, this is my 3rd time staying here & I absolutely love my home away from home! Highly recommend this property!!!

Partner

10/10

Exceptional

05 Jul 2026

Patrick

Great

Self

6/10

Pleasant

04 Jul 2026

Christen

There is no bar on site.
The restaurant isn’t part of the hotel.
The rooftop pool is not what the picture shows. It’s also not in the same building. It’s across the street There’s a table and four places to sit.
There is another area on the rooftop that has no shade or anywhere to lay like listed. The shopping area is not 1 mile away. It’s much further. We need to get an Uber to get there.
The pictures are VERY deceiving. DEFINITELY NOT COMING BACK. I WOULD’VE STAYED AT A DIFFERENT PLACE THAT WAS NICER FOR THE SAME PRICE. Not worth the amount that we paid.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Zofia

Very bad experience
Will never use this place again.

2/10

Poor

04 Jul 2026

Jeff

The pent house A have beautiful layout unfortunately on day 1,2,3 the air conditioning system kept linking maintenance tried fixing the problem was unsuccessful. The 3rd day air conditioned system was fixed. Manager Mr. Lopez came to investigate the problem and will be looking into some refund.

Partner

4/10

Poor

03 Jul 2026

Fatimahoneybrown

It wasn’t exactly what I imagined from the pictures. It was decent and in a good area, but I’d never stay there again. The staff was kind for the most part. Hotel room is a bit outdated, but I survived my trip.

Partner

8/10

Excellent

01 Jul 2026

Charmaine

I like the suites building! Very nice, maybe update furniture soon. Other than that nice, relaxing stay, not much traffic. Pool area so beautiful. Happy hour at bar in main building nice. Good food

Self

4/10

Poor

01 Jul 2026

Diana

No AC scorching heat

10/10

Exceptional

30 Jun 2026

Marjorie

Front desk staff member Nelson was so attentive and helpful with activity ideas. The roof top pool was absolutely relaxing and refreshing. Location was perfect and close to the beach, good food and shopping!

Partner

2/10

Poor

29 Jun 2026

John

The Tv did not work , the bed mad nosies once you sat down the pictures are not what the rooms look like bad experience

Partner

4/10

Poor

28 Jun 2026

Manu

The tiki bar staff were pretty rude and dismissive. The rooms were pretty basic and outdated. Front desk staff were nice. There really weren't any amenities or services to speak of.

Friends

10/10

Exceptional

28 Jun 2026

Rolando Alfredo

Todo perfecro y limpio

Family

2/10

Poor

28 Jun 2026

Sachin

The staff wasn't helpful at all the only one who knew what they were doing was the main manager Mauricio and the night clerk. The rest has no clue what they were doing. They gave me a room with no AC and charged me for a suite with I got a standard room. They didn't service the room they didn't resolve any issue

Friends_and_family Friends

6/10

Pleasant

27 Jun 2026

Denise

The stay overall was okay. It could have been more space in the bathroom, better lighting in the bedroom, and when taking a shower so much water get on the floor from the open spot.

Family_with_children

2/10

Poor

27 Jun 2026

Christian

Unfortunately, your communication is poor and you lie too much. I have the audio recording where you claim, \"We don't charge a deposit; the website says the same—we only hold an amount for damage protection.\" That’s fine, but I have proof that you *do* charge it, because $100 was debited from my account. Then you say, \"Once you check out, the deposit will be returned\"—another lie. That is not how it works; I worked in the hospitality industry for 15 years at hotels like the Setai, Faena, JW Marriott, and others across various states. Then you claim the money will be returned within 5 to 7 business days, depending on the bank. This is a scam and grounds for a lawsuit; by law, you cannot charge the deposit. You say you don't charge it, but you do—the bank notifies me that $100 has been debited. That is why I am filing a formal lawsuit with the company's lawyers.
Thank you and goodbye.

Self

8/10

Excellent

24 Jun 2026

Tamiko

Close to everything,staff friendly. Just an issue with elevator being our

Partner

4/10

Poor

23 Jun 2026

Jiaqi

Front desk storage is not guaranteed, understandable. However the storage space wasn’t very secured. At least when we were putting our luggage there nobody was watching us.
The cooling fan was EXTREMELY noisy. If you’re sensitive to noise, please avoid this place.

Partner

2/10

Poor

23 Jun 2026

Shaniqua

Room wasn’t cleaned thoroughly and couldn’t get anyone to assist with that the air conditioning unit never worked so I had no A/C for 5 days manager was supposed to switch my rooms but never did I ended up receiving a fan that half worked Dirty linen,dirty pool poor seating in the pool area the chairs were not fit to sit in no ice on the property for drinking purposes and I still have yet to hear back from the manager yet and I’ve checked out I left emails and messages through front desk

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Justic

The rooms are nice. I just would appreciate it if The refrigerator would actually be cold. The coffee shop in the lobby is phenomenal. The Matcha was really good. Don’t expect to get an early check-in as check-in is at 4 PM and we didn’t get into our room until 430 even though we arrived at 11. It’s a pretty solid place. The staff are helpful for the most part. I just wish the rules were followed all the way if it’s a non-smoking property I don’t think you should pick and choose what people are allowed to smoke in front. either people can’t smoke or they can.

Partner

2/10

Poor

21 Jun 2026

Tracaria

Terribly disappointed

Partner

10/10

Exceptional

21 Jun 2026

Zoard

Great place to vacation! Helpful and nice staff. Good clean place.

Family

4/10

Poor

21 Jun 2026

Allison

Upon arrival, the room we were sent to wasn’t finished being cleaned. We were then sent to another room, where we have attached photos. It looks extremely worn in, in need of updating due to wear and tear. Sheets are dingy white, dust in the bed frame, rips in the sofa. Stain on the top bedroom cover. We let the front desk know, they checked to see if the penthouse was available, it wasn’t. Moved us to another room type, same vibes in there. We requested a refund, as we booked a nearby air b&B. They told us we had to do it though Expedia. Once Expedia reached out on our behalf, they said they offered us multiple rooms but we only wanted to switch it to “stay with friends at a nearby property”, which wasn’t the truth being that the only other friend on the trip decided to stay in a separate room at their own hotel! If you are looking for budget friendly options and don’t mind a motel-ish vibe, then you will be fine. They did have complimentary drinks being offered, however we didn’t take advantage.

8/10

Excellent

20 Jun 2026

Timothy

The staff was very helpful and friendly. The property itself needs to be updated. The furnishings are worn, even torn. Otherwise, it is a great location, especially for any event at the Convention Center

Partner

8/10

Excellent

20 Jun 2026

Denise

I’ve stayed at this hotel before my room was nice. Unfortunately there was a portable air conditioner in there that was running all night. And the patio doors to the outside were tapped shut. Not sure if I was to be there more than one night I would’ve stayed in that same room. I probably would’ve had them change me, but I’ll stay there again. The staff is great and it is really clean

Self

2/10

Poor

19 Jun 2026

Jorge

I rarely leave negative reviews, but this experience warrants one.

This was our first stay at this hotel, and we stayed for three nights. The day after our arrival, we decided to have breakfast at the hotel restaurant. While eating, we noticed several flying cockroaches in plain sight just a few steps from our table. We brought this to the attention of our server, whose response was that “this is Miami” and that cockroaches, lizards, mosquitoes, and flies are common during the summer.

We then spoke with the manager, who simply stated that the restaurant was not operated by the hotel. That was the extent of the response—no apology, concern, or attempt to address the issue.

To make matters worse, throughout our entire stay, the air conditioning unit leaked water continuously. We reported the problem, but no one ever came to our room to inspect or repair it.

The building itself is quite old, and unfortunately, it smells that way as well. Overall, this was a very disappointing experience. In the future, I will return to the other nearby hotels where I have stayed before and never encountered such unpleasant conditions.

I cannot recommend this property based on our experience.

Partner

8/10

Excellent

17 Jun 2026

Jennifer

It was fine; for the price, the location and amenities were good. The room was worn for sure, with a cement ceiling that was not in great shape. The bed was fairly comfortable, but I had trouble sleeping because of the extremely strong smell of bleach on the linens. I appreciate that they were clean, but the smell was insane. The room size was decent, with a cute outdoor patio off of it. The bathroom size was also good, it just needs some TLC. Totally fine for a night!

Partner

6/10

Pleasant

16 Jun 2026

Jose

Location is the best thing, within walking distance to beach, CVS and Lincoln Road. Besides that, the hotel has a few things to improve. The staff was not very helpful, answering yes/no questions with no further explanation. It does not have a gym, no on site parking, pools are not in the same building, one on the roof of an adjacent building and the other in the building across the street. However, they charge a “resort” fee. Room with 2 beds is too small, you can hardly walk by the beds, and there is no desk or workspace. It just didn’t look like the pictures. Old towels and not enough for three people (my wife, son and I). There was only one night stand and not enough outlets. Luckily, we only stayed two nights.

Family

10/10

Exceptional

15 Jun 2026

Tahj

Everything was amazing

Partner

10/10

Exceptional

15 Jun 2026

Jalisa

Close to everything. Staff was very helpful

Partner

2/10

Poor

14 Jun 2026

Saint

The single gentleman manning the front desk in the afternoon of 06/11/2026 was uncooperative and would not help with a 10-room order for 20 guests that was verified digitally over email, then on the phone 2 weeks prior, then literally in-person on Sunday the 7th.

American Express got involved and called him, where he ignored multiple calls until I stood at the desk and watched the phone ring, while the agent said \"I've been trying nonstop\" while on speakerphone. Then he told the American Express agent whatever he needed to get her off the phone, and proceeded to ignore additional calls, and lie to me that \"I haven't heard the phone ring at all.\"

This individual basically told me there was nothing he could do and no one he could call, and despite me showing him 10 separate reservation numbers, he acted like I might as well have been a liar. I was shorted rooms and also given less than stellar locations split among multiple buildings. I'll be doing my best to dispute as much of the transaction as possible, as hospitality establishments boasting an 8.6 rating on South Beach and calling themselves a \"4-star establishment\" don't deserve our money if the staff refuse to provide any service whatsoever.

Business

6/10

Pleasant

14 Jun 2026

David

It was ok but my wheelchair couldn’t get around the room or the elevator that good

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Yoel

La piscina estaba muy deficiente pero lo habitación y el trato del personal y el restaurante que tiene en la parte de atrás excelente y muy cerca de la playa

Self

10/10

Exceptional

10 Jun 2026

Monet

I enjoyed my short stay Minor issues that were resolved by staff.

Self

10/10

Exceptional

10 Jun 2026

Sherly

Dania works in front desk was very helpful and had great customer service

Partner

8/10

Excellent

09 Jun 2026

Vijay

Clean rooms

Partner

6/10

Pleasant

09 Jun 2026

Barbara Anne

Clean property near the main strip, South Beach and Miami Convention Center. Centrally located- unique vibe - cute boutique hotel. I have stayed 3 times. One reoccurring theme I notice is maintenance . Toilet bowl seats with screw missing, shower drain cover not screwed on, missing lightbulbs, balcony door not closing tight etc. The other challenge at times is the staff ( front desk included) not great with English and not a great understanding of customer service. It is clean and good value depending on what you pay. Some of the 2 and 3rd floor corner balcony rooms nice. Ask for extra towels - they are not extra provided for 2 people. One other note - there is no place to leave luggage if you need to check out and have a day planned before your flight. Some of the amenities are shared with other hotels in area . Not necessarily negative but awareness not everything on premises. There is a second pool across the street which is lovely. Variety of guests - young to mid 40’s typically. No issue with noise on my stays although the area is busy. Great deli on same side one block away. Orange blossom restaurant close by and many shops and activities. South Miami never disappoints.

Self

8/10

Excellent

08 Jun 2026

Brian

Great location

6/10

Pleasant

08 Jun 2026

Michelle

Great location, close to beach and Convention Center. Beds were nice and comfy. The hot water didn't work property, staff tried to fix it but it kept having problems. The room was nice as we had a suite but the halls of the hotel smell really strong and the carpet looks dirty. Looks like the hotel needs some remodeling.

Business

10/10

Exceptional

08 Jun 2026

Karla

Good location, close to the beach park museum Lincoln road and many testaurants

Pet

10/10

Exceptional

08 Jun 2026

Jovonni

Great price for the location.

Partner

6/10

Pleasant

07 Jun 2026

angel

Not bad

10/10

Exceptional

07 Jun 2026

Malathy

Clean room

Partner

2/10

Poor

06 Jun 2026

Mike

Rooms smell like mildew. Only one trash can not even one in the bathroom. No parking on site. Staff offered no help nor concern about our parking situation. They offer nothing but an over priced room. Avoid if at all possible.

Family_with_children

8/10

Excellent

06 Jun 2026

LaShon

The staff was very nice and accommodating.

Self

10/10

Exceptional

06 Jun 2026

Shalynn

Staff was amazing!

Self

2/10

Poor

04 Jun 2026

Mary Cameron

There was mold in the bathrooms. Air filters in rooms clearly not changed frequently

Family

10/10

Exceptional

03 Jun 2026

Jeannie

The room was clean. Bed was unbelievably comfortable. Amenities good. Unfortunately, I only stayed one night, and it poured so I did not get to enjoy the bar or patio.

Self

6/10

Pleasant

03 Jun 2026

Yurinil

The staff is very friendly.

Family_with_children

10/10

Exceptional

02 Jun 2026

Delissa

Property is a little outdated but very clean, good restaurant, decent pool, and a very good Deli right across the street. Good stay for the price, will definitely stay here again if I needed to.

Family_with_children

2/10

Poor

02 Jun 2026

Verified traveler

This is not a hotel nor luxe suites. This is a motel with hair on the sheets, plumbing issues, and pest and mold and water damage on the celling.

Self

2/10

Poor

01 Jun 2026

Ariel

Towels looked really dirty, they were supposed to be white, but they were dark. Bathrooms in the lobby area had leaks. The floor was dirty. My pillows had hairs. do not recommend

Partner

6/10

Pleasant

01 Jun 2026

Timashion

It was a nice place just a little old. My balcony door would not lock. Had to get maintenance to come and close it. Couldn’t use the balcony for the remainder of my stay. Elevator was kind of shaky.

Self

6/10

Pleasant

31 May 2026

Tony

Although immaculately cleaned, the Riviera is an old school hotel with modern furnishings. This doesn't exactly make it a better experience. Several of the electrical outlets were loose, causing plugs to either fall out or sag. Wi-fi was terrible, especially later at night. The lights flickered constantly throughout the stay. The shower was incredibly difficult to figure out, and the TV served minimal purpose as it wasn't a Smart TV, despite the remote having a button for \"apps\". Overall, the stay wasn't terrible. It served it's purpose, being just around the corner from the events I attended at the Miami Beach Convention Center and New World Center. Everything was within walking distance and although I paid unnecessarily for resort amenities, I didn't use them. While I'll likely consider somewhere else to stay in the future, depending on your style and preference, the Riviera really is a nice hotel. Just wasn't up to my standards.

Self

8/10

Excellent

30 May 2026

ZAIDA

Good location and clean room !!

Family

10/10

Exceptional

30 May 2026

Valeria

El personal es excelente, tuvimos un pequeño inconveniente y lo solucionaron de inmediato. Súper recomendable.

Family

6/10

Pleasant

29 May 2026

Yanko

Staff was great, and the guy at the reception provide me with enough details as I need it.
However i found unsafe that the hinge of the glass door in the bathroom was broken and I had to keep it open at all times because it was really concerning.
Additionally, and unfortunately, the hallways smell really bad.
Lastly, it is extremely difficult to find parking spaces around that would allow the parking to be 24 hrs parking. I am definitely not coming back.

Family_with_children

10/10

Exceptional

29 May 2026

Carolina

Staff is very friendly and helpful. Very close to the beach and restaurants.

Self

8/10

Excellent

29 May 2026

donna

The keys never worked had to keep going to the front desk

Friends_and_family Friends

2/10

Poor

29 May 2026

Charlee

It was raining all three days and water was filtering in the room , several Licd leaks on the room and they didn’t go and fix it. They transfer me to a different room and it was also filtering water in the that room and leaks all over the windows.

Self

4/10

Poor

29 May 2026

Essence

Doors wouldn’t lock /balcony pool was dirty ! Not really good food options in the restaurant coffee was disappointing! Stayed here a few yrs ago was really disappointed from we was here last evening was perfect but unfortunately not this time 🙄tv wasn’t a smart tv nothing to enjoy watching

Partner

8/10

Excellent

25 May 2026

Brian

This location does not have parking, you have to park in a garage up the street. It’s not too far. That said the attendants were rude. They told me it was $40 for the night, I asked how much for the second and third night. He said “I don’t know that a different day”.

The beds are extremely firm, only one elevator that’s very small so only 2 people with luggage at a time. So it can be a wait. TV’s only get 12 channels half in English, half in Spanish. The shower is nice but not shower mat so floors can be slippery or you can use one of your 4 towels. I had to ask for towels, hand towels and wash clothes the 3rd night because they forgot to leave any. Location was nice, short walk from the beach and Ocean dr. There is only a few close dining options but a little further of a walk there are many (6-7 blocks). There is a nice little restaurant and bar tucked away next to the main office that was good and the staff were all very friendly. We ate there twice and had drinks there once. Overall it was decent, not great but it was fine for this trip. Would I stay again, most likely not. Did I hate it, not at all.

Business Family_with_children

6/10

Pleasant

25 May 2026

Erick

Overall a nice place to stay. The bathroom in our room had only one of 2 shower doors and water sprayed everywhere.

Partner

4/10

Poor

25 May 2026

Damarys

Room A/C was a standing unit which did not cool enough, door key would not work to open

Friends

8/10

Excellent

25 May 2026

Kennedi

Went to check in, and understood it was too early. Staff stored our bags for us which was very helpful. He then informed us we would be upgraded to a King Suite. When we went back to finish checking in, it was a different person and didn’t give us the upgrade that was stated we were going to. Also, later that evening we went to ask for more pillows and blankets and the front desk staff was very rude. Two of us went down to ask and the guy only brought back one pillow for two people.

Friends

10/10

Exceptional

25 May 2026

Daniel

Beautiful quiet stay while being a three minute walk to the beach. They also provide beach towels for you at the front desk. The staff was excellent, everything was clean, the accommodations are great. The breakfast was good but the dinner and drinks were even better. The pool is also very nice and well maintained. Tons of chairs to just lay out on. Definitely a great stay for solo travelers or small groups.

Self

10/10

Exceptional

25 May 2026

Dedra

OH MY GOODNESS! The Riviera Hotel South Beach is #1!!! Nelson at the front desk is a “Gift From God!” He is very professional, kind, attentive & the greatest ever! Our room was extremely clean, accommodating, comfortable & the balcony was everything! There are lots of bars near, the beach walk is super quick & CVS is a quick walk! The entire hotel is extremely clean! There is a bar/restaurant right across the street that stays open until 5 a.m. nightly & the kitchen closes at 4. Drinks & food are delicious! There is a watermelon salad & a coconut cocktail-1000 out of 100. We have found our forever place at the Riviera Hotel South Beach. Oh, the roof top pool is a complete vibe & very nice!

Partner

4/10

Poor

25 May 2026

Ivan

Awful place. Never again.starting from staff that was at first nice and than when I wanted to extend stay they said no problem of course we will check you in to other room right away. Turned out they left me to wait outside for 5hours, I lost all day and than other room was disaster. Very loud, no privacy… just horrible end of my vacation

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Jennifer

Great service

Partner

10/10

Exceptional

23 May 2026

Caroline

Great location, friendly staff! Thank you!

Family

10/10

Exceptional

22 May 2026

Mehdi

All good.

Family

6/10

Pleasant

21 May 2026

AYAD

The free breakfast is at a restaurant 10 minutes walk, too far for a old man. The pools are also at a different property. Last but not least. The bathroom sink is not in the bathroom. Is this crazy or what? You do pipi then you go outside to wash your then back to dry your hands.

Self

10/10

Exceptional

21 May 2026

Elise

I have been stayed at the Riveria often. The Riveria was the first hotel I ever stayed at almost 10 years ago. At this point it feels like my home away from home. I have spent two birthdays here and have never regretted booking the Riveria.

Self

10/10

Exceptional

21 May 2026

Darren

The hotel was great. We got a really cheap upgrade after bidding which actually gave us a lot
more space. Staff were friendly, the location was close to the beach, the rooms were clean and spacious.

If I was to really look at finding something that could be improved, I’d say the minibar was quite expensive but all of Miami felt expensive at parts and I am sure it’s in comparison with competitors. I’d be more inclined to use the minibar if prices were reasonable in my eyes.

Friends_and_family Friends

10/10

Exceptional

21 May 2026

Andersson Escobar

Clean room good service

10/10

Exceptional

19 May 2026

Shavone

The entire hotel smells absolutely divine. The staff was very attentive and worked very hard to make sure everyone had what they needed and felt comfortable. Thanks for everything Nelson!

Family

8/10

Excellent

18 May 2026

Nathaniel Brandy

Great service, clean rooms and very welcoming to stay. The elevator was down 75% of the stay and my key kept needing to be replaced. Otherwise a awesome experience

Friends

2/10

Poor

18 May 2026

jean-pierre

place is now a dump

Self

6/10

Pleasant

16 May 2026

Ike

Well location is great! As for staff, Nelson was the brightest point of this hotel. As for penthouse studio, very poor… with major issues, like air conditioner create condensation and dripping… but no, I woke up hearing sound of waterfall and one part of the room under ventilation was literally raining… everything was wet and dumped… wall next to it with electrical closet where fuses are was completely wet and you can feel that wall under is soaked… like crazy… I used all towels and ice bucket to pick up water and I had to empty that ice backer every few hours. Than if would stop and randomly start again:.. bathroom very weird layout that when you on toilet you can’t close the bathroom door. One wall is in mirror but no mirror in front of the sink and lighting is positioned so hkh can’t see clearly your face even when hkh standing in front of that mirror wall. Fridge have protected so you can’t change temperature and it’s barely cold. No ice but you have ice machine. Big rooftop patio with no sunbrella but there’s a stand for it. Very odd place, plus design is like Liberace exploded there, but every single item is from Temu. And I wanted to extend my stay for two days and here I am I. Koby sitting and waiting 4 hours between check out and check in cause I have to change rooms lol so… that’s what’s up here

Friends_and_family Friends

8/10

Excellent

14 May 2026

Tasneem

Overall we had a please5 stay

Family_with_children

10/10

Exceptional

14 May 2026

Willie

Nice. Peaceful.

Self

10/10

Exceptional

12 May 2026

Eric D.

It’s was fabulous the room was like your own amazing apartment , I was totally impressed and felt at home in luxury

Partner

10/10

Exceptional

11 May 2026

Kimberly

This was a great environment totally nice are safe and secure really good,

Partner

10/10

Exceptional

10 May 2026

Julie

Room was cleaned every day pools were awesome excellent staff! My favorite hotel in miami Beach!

Friends_and_family Family

8/10

Excellent

08 May 2026

Malhui

My room was corner! There is no view! Broken blinds! ! I do love the area hotel is located! Staff was so so on service! I had high expectation for this property! Kind of disappointed 😞 ty

Self

6/10

Pleasant

07 May 2026

Mila

Good location, close to the beach

Partner

10/10

Exceptional

05 May 2026

Bryan

Clean room and spacious room. The staff was very kind and accommodating. Will stay again

Self

2/10

Poor

05 May 2026

Christian

Time consuming check-in. Not focused. Paid for a room with balcony. Was given a room with balcony but sliding door was sealed off. Then got room 107, extremely noisy, unbearable, did not sleep for 5 minutes. Management was not even apologetic.

Partner