Boulan South Beach

United States , Miami Area - FL
Miami Beach, 2000 Collins Ave
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100 reviews shown

6/10

Pleasant

21 Mar 2026

Arun

Ocean was visible from room. Kitchen was good.Staff was not responding well.Staff didn't give clear instructions about the facilities in the stay. Room lighting was poor.

Family_with_children

10/10

Exceptional

21 Mar 2026

Kimberly

The hotel was beautiful.

Friends

6/10

Pleasant

19 Mar 2026

ERIN

Could be better for the cost. Property looks like they put in some new furniture and decor up but a lot of it is run down. A lot of additional fees that I wasn't expecting. For the total cost, we could have stayed somewhere better.

Family_with_children

10/10

Exceptional

19 Mar 2026

Mishenega

It was my bday everything was perfect until it was time to sleep the bed was broken in somebody already had a good time one of the doors couldn’t lock for privacy

Friends

2/10

Poor

16 Mar 2026

Bonnie

Not a great beach view, balcony sliding door wouldn’t open, very noisy, no property garage for car you will have to park it in a 3rd party parking lot that has no elevator which makes it difficult to haul luggage and that was so tight and creepy. The cherry on top was a wake up scare at 5am about a fire detected in the hotel which ended up false. Would not stay here again

6/10

Pleasant

14 Mar 2026

Robert

Staff was friendly, its overprice for this type of hotel.

Family_with_children

10/10

Exceptional

12 Mar 2026

Paola

Everything was great, the room was beautiful and very clean, the service was very good. There are a few details in the service that need improvement, especially in the restaurant, but overall it was good.
We love the beach, pool and jacuzzi; very relaxing. Looking forward to going back!

Partner

10/10

Exceptional

04 Mar 2026

Rima

Great staff, clean hotel, perfect location!

Partner

6/10

Pleasant

02 Mar 2026

Bobbi

This was my second time staying and

4/10

Poor

26 Feb 2026

Justin

Mold in showers, poor maintenance throughout.

Very large rooms

10/10

Exceptional

24 Feb 2026

Gary

The entire stay was amazing. Delightful roomie hotel with wonderful amenities. Will stay again!

Business

8/10

Excellent

18 Feb 2026

Manuel

Beautiful wonderful staff

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Nelson

Very Curteous, Spotless, roof on upper area not completed. But all else was amazing!

Friends

10/10

Exceptional

16 Feb 2026

Claire

The hotel was amazing, and all the staff were very friendly and attentive. Definitely recommend the breakfast. We will be back next year.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Sharieka

Everything was amazing. Finally found a nice hotel Penthouse in Miami that did not break the bank. Definitely worth the money you pay.

Leisure Friends

10/10

Exceptional

13 Feb 2026

Gala

Very clean and friendly staff..

Friends_and_family Family

8/10

Excellent

01 Feb 2026

tyler

As expected good room, downtown

Business Partner

6/10

Pleasant

27 Jan 2026

Paolo

The furnitures in the room was OLD, partially broken and the room not too clean.

Business

8/10

Excellent

25 Jan 2026

Sarah

Lobby doesnt look as good as pictures
Door handles, carpet and furniture should be changed or fixed
We did appreciate heated pool and jacuzzi for colder days
They should also allow you to bring your own drink to the pool

Leisure Friends

2/10

Poor

22 Jan 2026

Sara

THIS IS NOT BEACHFRONT PROPERTY. It's fraudulent and misrepresentation and the hotel property would not refund my money. It's on a busy street that you cross and walk to the beach. It's behind a 2 other hotels. The only way you see the beach is i

10/10

Exceptional

22 Jan 2026

Jason

Room was fantastic. Staff was very friendly and accommodating. I am planning to stay here again in 2 weeks.

Business Self

4/10

Poor

20 Jan 2026

Janine

Had to have room changed because of disgusting issues. Gross sofa and even more disgusting sleeper sofa. Next room no kitchen towels, sink strainer, silverware basket for dishwasher, no broom -dustpan, dirty rug , roach found in bathroom and etc.

Partner

4/10

Poor

19 Jan 2026

Wayne

staff, and cleanliness was was less than satisfactory

4/10

Poor

16 Jan 2026

Allison

We really wanted to like this hotel but there were so many issues. We picked this hotel because of the size of the patio and the room. Room size was great but the patio was not the one pictured in the room we paid for. Other challenges: no wine as promised at booking, not the same patio size as advertised online, wasn't even the same room, toilet was broken so our room smelled like sewer for hours, had drinks stolen out of fridge, stains on all fabric chairs and couches, living room tv didn't always work, elevator worked off and on, and couldn't get a receipt at the end. I would not stay here again. Area was safe, streets were clean and walkable to places to eat and the beach. Use the public parking garage across the park. It is half the price and cleaner than the one located behind the hotel. PS: My husband is a plumber and fixed the toilet. He should have billed them.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Iryna

We were very satisfied with the hospitality at this hotel. The staff is friendly and attentive, and the front desk team is always ready to help.

I would especially like to highlight the breakfast — we prepaid for breakfast when booking the room, and it was an excellent decision. Breakfast is served at the neighboring restaurant, Orange Blossom, and it is truly delicious. I definitely recommend adding breakfast when making your reservation.

Housekeeping was provided daily, and the beds were always neatly made.

The only minor downside was that at first we received very small bottles of bathroom amenities — only one of each type for two adults and two children. However, after contacting the front desk, the issue was immediately resolved, and additional amenities were brought to our room.

Everything else was a big plus: a wonderful rooftop pool with a city view, as well as a private beach area with loungers and towels — a huge advantage and a rare feature for South Beach.

Overall, this is a very pleasant hotel with good service and an excellent location. We would be happy to stay here again.

Family_with_children

8/10

Excellent

13 Jan 2026

Denis

Great location. Nice unit

Leisure Partner

2/10

Poor

12 Jan 2026

Josh

Our bed sheets had blood on them and them and we called so they can change it and they never did very upset.

Leisure Partner

8/10

Excellent

07 Jan 2026

Jeffrey Ray

We enjoyed the ocean and city views from our spacious balcony. The pool and bar on the roof were wonderful and we were only about two blocks from the beach.

Leisure Partner

8/10

Excellent

05 Jan 2026

Rick

It was strange that they did not have any of the refrigerators working. They put in a temp mini fridge in all the rooms .

Friends_and_family Family

2/10

Poor

03 Jan 2026

Tiara

Based on popular TikTok videos, I thought the aesthetic of this place will be perfect for a relaxing birthday staycation. I called the hotel twice to informed them that my flight was delayed and I ordered things for my birthday and for them to keep it behind front desk for me. I came back down to let the front desk guy know about burnt smoke hole on the chair, dents on the refrigerator, and a half empty Smirnoff drink bottle on top of the refrigerator. As well as spots of ripped paint throughout the room. As I am showing him the video and pictures; he stated that due it being so late (10:15 pm) to send maintenance guy up to look the room. I once again had to remind him that it’s my birthday. He was completely rude. I miss my dinner reservations due to maintenance and how I’m in a dirty room. Who wants to spend their birthday staycation staying in the room looking like this. He stated that he couldn’t do anything without manager approval and I had to come back down in the morning to speak with management. However, the following morning, I did not speak with management. I got the runaround and I demanded to check out and to get a refund. I came all the way from Virginia for my 31st birthday and the staff at this hotel completely messed up my birthday and my first time experience in Miami. I have videos pictures of everything. Please do that book at this hotel.

10/10

Exceptional

31 Dec 2025

Andreea

The rooms were very clean, updated modern beautifully decorated, and the service was impeccable. We also really liked the outdoor pool on the rooftop. It’s better than a lower pool.

Business_and_leisure Family_with_children

6/10

Pleasant

26 Dec 2025

Shalaka

Can’t complain about the room and the location is great too. However the sofa is a mess 😝
The beds were nice and clean but

10/10

Exceptional

26 Dec 2025

Rochanda Phillips

Very relaxing and peaceful. Only downfall was the smell coming from the trash room. It had the entire hallway smelling.

Leisure Partner

8/10

Excellent

25 Dec 2025

Kathleen

No Beach View, difficult to get to pool on top of building. Small room but nice

Partner

10/10

Exceptional

20 Dec 2025

Joey

Very large & clean suite. Building is on the older side but they do a good job keeping it modern looking for the most part. Bed was super comfy. Check in and valet process was smooth. Prime location and nice ocean view even though it is partial still adds to the vibe. Would definitely stay again!

Leisure Partner

4/10

Poor

20 Dec 2025

Julia

run down and dirty, stinks like trash in the hallway near the trash chute

Leisure Family

4/10

Poor

17 Dec 2025

peter

room had lights that kept flickering after complaing they still did not fix . Couch had stains on it pillows hard as rocks.Bird poop all over railings .Tried to make us pay for drinks at pool said we can not bring our own in nothing in the rules before you book drinks way to expensive.No towels at beach always out of towels at pool. ALL TOWELS HAD STAINS ON THEM!!

10/10

Exceptional

16 Dec 2025

Ryan

Room was nice and clean. Full kitchen was amazing and the soaking tub, chefs kiss!!
Parking stated $40, came out to $48/ daily within and out privileges.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Catherine

lovely room, very comfy bed.

Partner

10/10

Exceptional

15 Dec 2025

Claudine

Incredible hotel so
Comfortable. I had the room with the outdoor terrace big fridge and freezer and also a microwave. CVS close by so was able to load up on water etc. room beautiful shower gorgeous but floors and around the toilet and ceiling needs some work.

Staff from check in to the lovely gents who store the luggage they couldn’t do enough for you. I will be back!

Leisure Self

8/10

Excellent

15 Dec 2025

Roberto

This is the second time I’ve chosen this hote, it’s a nice place with great staff and a good location with family.

I would like to mention, however, that rooftop security and ph access should be improved. This time, while staying in the ph again, during the night two people tried to force the door and access our room, pushing and attempting to break the rooftop stair door. I had to contact security and walk the entire rooftop with them until we found the individuals. Unfortunately, after that incident, I couldn’t sleep for the rest of the night.

I would recommend adding additional security measures, such as more cameras, stricter access controls, or reinforced doors in private rooftop areas, to prevent situations like this in the future.

Beyond that happened this time, the hotel in general is highly recommended.

Leisure Family

10/10

Exceptional

08 Dec 2025

Andrea

Great location; Large space; nice rooftop pool; close to everything.

Leisure Family

10/10

Exceptional

07 Dec 2025

Carol H

The room was enormous and spotless. The staff was helpful.

Partner

10/10

Exceptional

06 Dec 2025

Zihuan

Best hotel in Miami, will return. The balcony is so pretty at night, convenient location (restaurants & CVS right around the corner), 10min walk to the beach. Service is amazing, rooftop is beautiful.

Leisure Friends

4/10

Poor

28 Nov 2025

Julie

Rooms at the Boulan are nicer than the sister building South Beach however, many things were broken in the room + you can tell it has not been refreshed in a while. The sofa was sot stained I would not even want to sit on it

Business Self

8/10

Excellent

27 Nov 2025

Inès

Great location and staff was super nice, pool is really the best asset of this hotel. Only downside is the breakfast, only one option per person available and food was not great felt re-heated/frozen

10/10

Exceptional

27 Nov 2025

Khalim

A very cool and clean hotel. My wife and I really liked it. When we come again, we will definitely stay at this hotel.

6/10

Pleasant

22 Nov 2025

Andres

We didn’t get the room category we booked!

10/10

Exceptional

21 Nov 2025

David

Great staff and location. Highly recommend

Business

4/10

Poor

20 Nov 2025

Malek

The company didn’t specify the $150 holding fee was per night I stayed for 3 calculate that with and additional $120 from going through 3rd party it was a mess

Business_and_leisure

10/10

Exceptional

20 Nov 2025

Radu

Everything was great.

Business Self

10/10

Exceptional

18 Nov 2025

Christianny Aires

Great location. Large and clean rooms. I will book it again

Business_and_leisure Friends

6/10

Pleasant

14 Nov 2025

Traviss

The beach view is obstructed. Parking is a hassle even with Valet. The hidden charges and amenity charges are outrageous. You pay a resort fee, and there are no resort benefits!!!!

6/10

Pleasant

13 Nov 2025

Robin

The room was fine. It was large and clean. The hotel in general was underwhelming. It was mostly little things like the lamps behind the front desk were not turned on, and the shades were crooked. Nail holes from previous wall art remained in the walls. Furniture was worn. The female front desk staff was mostly unfriendly, not even looking up to smile or greet us when we walked by. Like I said...it was OK. Not impressive.

Business

6/10

Pleasant

11 Nov 2025

Laura

No beach view. the place is definitely in need of TLC. I used 3 toilets and all had broken toilet seats or no seat.

Everyday lots of people were waiting in the lobby to get into their rooms or had to check out and waiting for flights. They should make their lobby area more user friendly for folks waiting around - tables to work, etc.

The speaker on the pool area was buzzing in and out - super obnoxious.

Everywhere there is evidence of poor upkeep and cleanliness.

Partner

8/10

Excellent

10 Nov 2025

Andria

We had an issue with the room and were moved after some advocating for ourselves. Pool is beautiful but drinks are very expensive.

Leisure Family

6/10

Pleasant

10 Nov 2025

Carlos

Aging hotel. Not great. Great area for sure. But wasnt worth the cost for the PH suite that looked very old and dated.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Robert

TV didn’t work had to reset the cable myself
Wouldn’t let us check out late
No vending machines

6/10

Pleasant

07 Nov 2025

Janaie

Rooftop bartenders was disrespectful and had an attitude & so was the hotel restaurant waiters downstairs worst experience in Miami as many times as I’ve don’t went

10/10

Exceptional

02 Nov 2025

Rushin

Nice clean room
Helpful staff
Beach really nearby

Leisure Partner

10/10

Exceptional

02 Nov 2025

Courtney

The room was better than expected. Staff was extremely friendly and helpful. Would definitely book again.

Leisure Partner

4/10

Poor

02 Nov 2025

Elizabeth

The person that checked us in, Anthony, had the posturing of someone that didn’t care if he accommodated your stay in the least bit. Said they would call us when the room was ready and never did. No towels available at the pool. Emma and Pierre had more of a welcoming attitude and may accommodate you. Pierre was helpful and friendly.
The room was nice - except phone didn’t work and instructions for TV would’ve been helpful. Workout room extremely small with only one treadmill, zero elliptical and no room to move around. No coffee in lobby - had to go around the corner to the coffee shop. Wouldn’t recommend this hotel.

Partner

10/10

Exceptional

01 Nov 2025

Phil

Wow. We had an amazing experience here!

6/10

Pleasant

31 Oct 2025

Darvis

I was never informed of our amenities upon check in I feel like I could’ve saved money if I was informed correctly. I actually rented beach chairs from another beachfront hotel because I didn’t know my booking came with beach chairs which I was later informed by another guest.

8/10

Excellent

28 Oct 2025

Gabrielle

Our room on the PH floor was very nice. This property is not on the beach as advertised. Its about a 1 block walk. Beach towels and chairs were provided which was very nice. The beach was beautiful. Rooftop pool and bar was also very nice. We had breakfast at the Orange Blossom in the hotel and it was very good. I would for sure go back.

10/10

Exceptional

27 Oct 2025

Jose D

Thought the parking was expensive

Business Friends

10/10

Exceptional

24 Oct 2025

DEREK

Price and room were excellent for penthouse

10/10

Exceptional

16 Oct 2025

Irma

Boulan is just the best! I’ve come back multiple times and I absolutely love it every time. The hospitality, room / balcony, amenities, close to the beach + shopping / restaurants, what’s not to love?!

Leisure Friends

10/10

Exceptional

15 Oct 2025

Christopher

5 stars next to the beach

This place was awesome. It was a full apartment. It was great to have a couch and separate bedroom plus laundry.

Business

4/10

Poor

13 Oct 2025

Debra

No room service and the amount of money that was required for the deposit when you check in was too much just to add a few.

Leisure Family

10/10

Exceptional

13 Oct 2025

Samira

The beach view was obstructed but still the room was wide and super comfortable.

6/10

Pleasant

13 Oct 2025

Aulani

Valet was slow and not friendly. Plus they have closing hours so you have to walk and get your own car. So paying something like $45 to get your own car at times. Front desk girl didn’t know the restaurant hours, closed an hour earlier than she said so was screwed when we went to eat. They area is ghetto and scary. Got a penthouse which was big! However upon check in, the balcony door was open, the stairs inside was broken, the shower handle was broken to turn it to hot, Wall outlet next to bed didn’t work either. Did feel safe In my room.

Partner

10/10

Exceptional

12 Oct 2025

Shanise O

Great

Leisure

8/10

Excellent

11 Oct 2025

Dominique

Very nice staff.

10/10

Exceptional

09 Oct 2025

Florian

Everything was impeccable

Business

10/10

Exceptional

07 Oct 2025

Gabrielle

The staff was kind and helpful, my room was nice, and the beach was very close by.

Leisure Self

10/10

Exceptional

06 Oct 2025

Arnella

Very very nice and clean rooms !!! Guest service was very nice and friendly!!!

Partner

2/10

Poor

05 Oct 2025

Jasmine

Don’t book here! I am big on nice hotels. The pool was under construction and that was more of the reason that made me book here. It was not listed that the pool was under construction. The shuttle hotel guy Pierre was very rude and as the online booking states that there is shuttle to and from, he told us that after he drop us off the shuttle was no longer available to us. There was no manager on shift until 8am every morning and after 3pm, you are dealing with staff who never could answer your questions. The beach staff was amazing! That was the best part of the stay. Samuel, Tiggy and one other guy was very professional and knowledgeable. I would not book here again. The 2nd r suite that we booked was very spacious but the staff wasn’t worth it. I have videos of the rude staff.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Cheyenne

Everything was good and clean

Business Self

10/10

Exceptional

02 Oct 2025

Shawn

Great staff and a clean beautiful room. Beach view is minimal. It’s loud on the Collins at side on the weekend. Great place though and would stay again. Orange Blossum is a great restaurant. Sergio the bartender did a great job every time.

Leisure Partner

2/10

Poor

02 Oct 2025

Tyreanna

Had a lovely stay at the Boulan. The room itself had things that could be fixed like shower in the bathroom and the flooring in the bathroom. I had PH2 only thing is I was charged $446 for things in the room I didn’t use. I was told I’d get my security deposit of $450 back since they charge $150 a night but upon leaving they sent me a bill for $446… I had read other reviews that said the same thing so pls save your money and go somewhere else where they will actually give you your deposit back. Very greedy I paid for hotel month in advance almost $800 and then $45 a night $153 for 3 nights so to take my security deposit after assuring me I’d get it back as long as nothing was broken/damaged etc is just crazy.

Leisure Partner

4/10

Poor

02 Oct 2025

Christian

Property is not beach front..front desk agent midnite shift extremely rude..no ac..took 2 nites to fix..valet parking service leaves at midnite..44$ a day n not 24hd service

Partner

10/10

Exceptional

30 Sep 2025

Tasha

Clean room beautiful room

Leisure

2/10

Poor

29 Sep 2025

Clarivel

Estuve encerrada en el elevador por una 1 hora eso es fuerte para mi y creo q esas cosas no pueden pasar no disfrute nada

Leisure Family

8/10

Excellent

29 Sep 2025

Naomie Roxanne

Everything was OK except the room did not look exactly alike what the picture gave off and there was an unexpected deposit that I was not aware of other than that. Things were great.

Leisure Family

4/10

Poor

28 Sep 2025

Julita

The staff was very rude from the beginning. The pool was closed for most of our say and when we asked when it would be open the staff would provide a one word response in a rude tone. The room was the only good thing about the hotel. The lobby is dirty. The pool when it was opened was dirty and unkept. When we asked about the golf cart transportation the staff did not answer us. When we called for towels you had to wait over 3 minutes each time because the front desk would not answer promptly. Would not stay here again and very displeased with the service provided.

Leisure Family

8/10

Excellent

27 Sep 2025

christoph

Late checkout was agreed with front desk but at the checkout day, they didnt have the information noted and asked me to leave earlier.
Pool was closed for ten days maintenance and at the day it was supposed to be open again it was still closed for four more days (Pool at another Hotel was available).

2/10

Poor

27 Sep 2025

Sergio Villalobos

The room had a lot of stains and broken fixtures and end tables all cracked. The sliding door did not open to enjoy the view from the room.The living room sliding door did not lock and was sticky. The receptionist Joslin was rude and that’s putting it mildly. The pool was not available the 5 days we were there. We did not even get compensation for it. Would not recommend it. Stay somewhere else.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Essence Xandria

Everything was great! We were a bit skeptical after reading a few reviews but we were pleasantly surprised once we arrived. The staff was friendly, the room was as described & daily free drinks. Also, Orange Blossom had friendly staff and yummy food. Thank you!

Leisure Partner

10/10

Exceptional

25 Sep 2025

ANTHONY

Great

10/10

Exceptional

24 Sep 2025

Guillermo

Property was excellent, great service from the front desk personnel. I will come back

Business Self

6/10

Pleasant

22 Sep 2025

Melany

Pool was not open and we weren’t notified when booking also another amenity they had was not accessible

Leisure Partner

10/10

Exceptional

22 Sep 2025

Amanda Nicole

Parking kind of difficult and expensive

Leisure Partner

4/10

Poor

21 Sep 2025

Lazaro

But I’d like about the property that it was very modern which that’s what I’m looking for. Now I didn’t like it was dirty I found roaches and multiple ones at that plus rust and stains in the kitchen and the front door and the porch door, very tough to open and slide to go out.

Leisure Family

10/10

Exceptional

20 Sep 2025

Kyara

Friendly Staff & Clean

staff was absolutely amazing! so friendly and helpful. Our room was very nice certain little things that may need to be fixed and our tv wasn’t working as much but it was okay nothing to major to complain about. Overall, my experience was good

Friends_and_family Friends

10/10

Exceptional

19 Sep 2025

Audrey

We would definitely stay here again. For the price you get what looks like an entire condo. There were a couple kind of weird quirky things about it but easy to overlook. The pros outweighed the cons!!

Leisure Family

10/10

Exceptional

18 Sep 2025

Strickland HOlloway

Great place in Miami Beach

Partner

10/10

Exceptional

17 Sep 2025

Juanita

Nice place to stay

Clean spacious room. Nice restaurant on premises. Atrium area is very nice and service was excellent. Only downside was parking but didn’t have trouble finding street parking close by. Would stay again.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

quy

Face was very nice clean and welcoming. I love the hospitality here all the employees were great and they’re very helpful close by everything restaurants beach entertainment if you’re in the area and staying in Miami South Beach, please stay at Boulan South Beach an experience greatness I highly recommend this hotel to everyone who’s coming to Miami

Leisure Friends

4/10

Poor

12 Sep 2025

Farrah

There was a broken beer bottle on the patio, none of the tvs worked and the rooftop terrace was locked on the upper level

Leisure Family