Name: Boulan South Beach
Address: 2000 Collins Ave, Miami Beach, 33139, US

Boulan South Beach

Miami Area - FL · United States

100 reviews shown

2/10

Poor

19 Jul 2026

Nicole

I was told I would be able to check in earlier when I got to the place I had to wait for hours… Eventually had to change in the bathroom with 3 girls which had NO A/C. I thought I was gonna die in this house. The photos they show of the hotel online are Ai. Had to have the key card to do literally everything. They had no toothbrush's ,razors literally nothing. The blow dryer was terrible in our room.

Friends

2/10

Poor

19 Jul 2026

Mohammad Hadi

Everything about this hotel was catfish. The room was catfish. The ocean view was actually a building view. Staff didn’t care to resolve the issue. The rooftop pool which advertises an ocean view is also not ocean view. The lobby was nothing like a 4 star hotel. No Ac In the lobby or building. Like they were trying to save money by giving guests a terrible experience. What a scam. Attaching photos of the “Ocean View” I paid EXTRA for.

8/10

Excellent

19 Jul 2026

Marijo

Très belle hôtel en général. Prenez la suite pour un balcon et beaucoup plus d’espace, pour la différence de prix ça vaut vraiment la peine. Belle terasse avec piscine et bar au toit, ça serait bien s’il y avait plus de parasol. Accès à la plage à 3 minutes à pieds, chaises inclues avec l’hôtel mais pas le parasol!! Très bien situé dans south beach

Friends

2/10

Poor

17 Jul 2026

Katherine

Pictures were false advertising, furniture wasn’t even close. Windows were dirty, shower and tub was dirty. Tables was scratched up. Patio chairs for dining room chair

6/10

Pleasant

16 Jul 2026

Goran

No ac in lobby, hallways, elevators, restaurant, otherwise everything else is fine

Family_with_children

10/10

Exceptional

14 Jul 2026

Paul-Perry

Great experience lovely staff and hotel well maintained

Friends

8/10

Excellent

13 Jul 2026

adrian

Nice balcony

Partner

10/10

Exceptional

09 Jul 2026

Jasmin

Clean room,staff,Beach,balony and everything else 😉

Family

10/10

Exceptional

08 Jul 2026

Jocelyn

My stay was lovely! The room was so spacious and elegant. Walking distance from the beach, great coffee and food. I will definitely be staying here again <3

Friends

2/10

Poor

06 Jul 2026

ternisha Bass-Johnson

I booked through Expedia. Made it to the hotel and they had no rooms for me. They sent me to a sister hotel and tgey where over booked and could only give me a 496 sq ft small room. When I paid for a 1020 square footage room. No refunds nothing. Worst experience ever

Partner

8/10

Excellent

05 Jul 2026

Teena

Clean rooms Shower had a leak.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Brianna Maya

Nice

Partner

10/10

Exceptional

02 Jul 2026

Ashley

The rooms were cleans d everything was good.. I will come back and will recommend!

Partner

8/10

Excellent

30 Jun 2026

Phyllis

The room was amazing as far as size with two toilets and a huge bathroom with a tub and huge shower. However, it does need a paint job and furniture upgrade bad. The bed was hard and the comforter on the bed was dirty inside of the duvet cover but lucky me I brought a blanket with me. The food at Orange Blossom was amazing and I loved the rooftop and pool area. I will definitely return to the hotel for a bigger room and with more friends. I just hope the air is working in the lobby and hallways when I return. Thank you, Boulan for making my 44th b-day peaceful and stress free. Also, the hotel put a $400+ hold on my card that Expedia should've explained before booking.

Self

6/10

Pleasant

30 Jun 2026

Myrriame

shower heads weren't great. Pretty bad communication as well.

Self

10/10

Exceptional

22 Jun 2026

Sofija

Room was large and clean. Great location

Friends

8/10

Excellent

21 Jun 2026

Sumit Devendra

Housekeeping needs to be better. we had a penthoise but the roof was in such a dilapidated state, it was not usable

Business

8/10

Excellent

19 Jun 2026

arnaud

Nice place to stay in Miami Beach, nice room size and great location, good staff and service

10/10

Exceptional

17 Jun 2026

Agnieszka Katarzyna

Definitely the nicest staff ever. Super helpful and friendly. I stayed in few hotels during my stay in Miami and the stuff was so far the best.

Family_with_children

8/10

Excellent

16 Jun 2026

Reanis

2bdrm is a PH which also comes with a private area on the roof near the pool.

Family_with_children

10/10

Exceptional

13 Jun 2026

Cordell

Room size

Friends

10/10

Exceptional

11 Jun 2026

Erika

Things I loved about Boulan:
-proximity to the beach
-cleanliness
-great equipment at the gym
-rooftop pool/lounge area
-balcony
-expresso machine in room
-rooms have EVERYTHING you need (e.g. a clothing steamer, a sponge to wash the dishes)
-in room washer dryer
Honestly, I could go on. This was an exceptional stay; I would 1000% recommend this hotel to anyone and everyone!!!

Partner

10/10

Exceptional

10 Jun 2026

Michael

We had the 3 bedroom penthouse, it was fantastic. Huge balcony and beautiful interior. They gave us a free bottle of wine which was a nice touch, but maybe consider white/bubbles in the summer instead of red. The translucent doors to the bedrooms do let through a ton of light, so bring a sleep mask if you plan to sleep past sunrise. One other slightly disappointing thing was the roof balcony access was bolted closed for some reason. Overall a great spot and would recommend and stay again.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Yolanda

Great location. Very amiable front desk personal. Close to all the restaurants, around the corner from CVS and down the street from the beach itself. 10/10 I will return and recommend as well .

Friends

8/10

Excellent

10 Jun 2026

Sean

Very clean rooms and great customer service

Partner

6/10

Pleasant

10 Jun 2026

Ben

Location is great and room size great, other than that I am really struggling to say anything positive about this hotel. My girlfriend went to put in our rubbish in the bin when we arrived to which she nearly pricked herself on NEEDLES in an un emptied bin. Room didn't feel clean at all, went to reception, there was no real apology or action taken, just followed us to the room to show her and she was on her phone the entire time to take a picture of it to show the cleaning staff, she seemed more frustrated at them then actually solving any situation for us. I would also say it's very misleading with the situation at the beach, considering you are paying a resort fee they want you to pay $28 per day to use an umbrella at the beach, who in there right mind wouldn't have an umbrella in 100 degree heat in Miami, very disappointing stay and way too much money for what it was. And as I said earlier no apology no offer of drinks or a partial refund when my girlfriend almost pricked herself on a used needle....

Partner

10/10

Exceptional

09 Jun 2026

Josh

Very nice room in a great location right on Collins, short walk to the beach as well as tons of restaurants, bars, cafes, etc. We even found a place within 2 blocks serving dinner at 1:30am. Room was bigger and more well appointed than expected.

Partner

6/10

Pleasant

08 Jun 2026

Jill

It’s a great location and staff , however I feel it’s understaffed.They are spread thin, therefore things don’t get fixed quickly, etc

Family

6/10

Pleasant

07 Jun 2026

Evelyn

The room was clean and beds were great. Just needs some maintenance. The bathroom door kept getting stuck when trying to open it. A lot of outlets didn’t work. Great location though, staff were great. Good for the price!

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Norma

I have had the best stay at Boulan my room was (penthouse 6 ) and was clean and provided a partial ocean view as listed! We also had use of the pool on the roof and literally a 5 minute walk or less to the ocean! We had housekeeping daily and had plenty of food choices in the area.
Highly recommended hotel for anyone staying in south beach

Partner

10/10

Exceptional

04 Jun 2026

yeny

Great experience stayed twice

Friends

2/10

Poor

26 May 2026

Nikya

I wouldn’t recommend this hotel

Partner

10/10

Exceptional

24 May 2026

Nelson Arturo

Great room (balcony suite) and great staff and service. Just the right balance of being attentive and also not interrupting my good time. Would definitely go back there again! The pool is great! Beach access also very close and easy to use. Also a very walkable are with parks, CVS and other amenities nearby (coffee shops etc)

Family

8/10

Excellent

21 May 2026

Angela Marie

Overall a very nice property. Location is superb - note this isn't on the beach, it's one block away, but a really easy block. The hotel's placement on the strip - just about middle - is great. I am over 50 and was traveling with my 70ish year old mom, so down on Ocean Drive (the south end of south beach) is a bit too hectic and loud, and it seems the more north areas are a little too quiet. There's enough hustle and bustle, and the Bass Museum next door is wonderful, as is the Miami Beach Botanical Garden (about 10 minutes walking west).

The reason for 4 stars over 5 is a couple of things: we splurged for this property because of the kitchen (to cook, to offset some of the cost), but the kitchen's so minimally stocked with cookware that you can't cook much. There were two saucepans, 1 non-stick skillet that was scary (too scratched up), and minimal utensils. We made some light cooking happen, but we were definitely limited by the lack of utensils and a good frying pan.

The other reason is things are slightly in disrepair. One of the sliding doors that can separate the bedroom from the living room was stuck half-way. The sink in the half-bath is a poor design and results in water everywhere, which I constantly mopped up, but also has resulted in a bunch of mold if you pull out the drawer under the sink.

The pool area on the roof is lovely! We were there Mother's Day weekend, and the pool was full of kids.

Highly recommend the attached restaurant Orange Blossom.

Family

10/10

Exceptional

20 May 2026

Khalila Damita

The property was well maintained and the staff were truly helpful. The restaurant Orange Blossom which is on site had amazing food. The rooftop pool was great. My hotel room was amazing and very spacious. I had a huge balcony with a great view. Overall I would definitely recommend this property to other people looking to visit Miami.

Partner

10/10

Exceptional

19 May 2026

Anthony

Everything great !

10/10

Exceptional

12 May 2026

Michelle

Very nice room, gorgeous pool

Friends

10/10

Exceptional

12 May 2026

Mehran

Nice place , I have been going there for many years
I would recommend this place to everyone.

Family_with_children

8/10

Excellent

05 May 2026

Anthony

Room was super spacious, though could have been cleaned more thoroughly. Front desk staff was not very friendly and always sees annoyed. Overall, we had a short stay and enjoyed it.

10/10

Exceptional

04 May 2026

Sean

Could not see the beach from our balcony. Room 406 said partial ocean view but that was not the case.

Partner

10/10

Exceptional

01 May 2026

Irina

Easy check in. Room was very clean and comfortable with partial ocean view.

Partner

4/10

Poor

01 May 2026

Elger

I am quite dissappointed by my experience. For the expensive price of the stay, the staff were incredibly unhelpful. I have a luxury credit card that includes free breakfast for two and early check in and check out. Because I booked through Expedia and not the credit card portal, I was told that they’re unsure if I’d still qualify for these perks, despite showing them the credit card and the explanation of benefits. I asked if I could speak to a manager or someone who does know, they stated they didn’t work that day. Again, I engaged in back and forth only to receive and email, which I emailed theee times with still no answer a month later…incredibly poor customer service, lack of creativity (ie it would not cost anything to provide breakfast coupons when I am entitled to such). Truthfully, I haven’t stayed at a hotel with such bad support. Otherwise room was decently clean though there was grime at the area of the tub and the light fixtures were full of dust causing exacerbation of my allergies while in the hotel, which also wasn’t ideal. All in all, unfortunately given everything I would definitely not recommend staying at this hotel—it was an immense disappointment

2/10

Poor

29 Apr 2026

Natalie

OK, so first of all they don’t clean the room correctly they just come in and they fix your sheets. They don’t mop the floor. We have sand on our floor for about three days. We left a dollar purposely there the first two days and the last day, the dollar was still there we complained about it. They came upstairs. They threw water and did not mop. Their beaches club was not good either they have like tears so how close you get to the sands and the people that are in the front you have to pay extra for it like $200 more which did not help

10/10

Exceptional

27 Apr 2026

Nicole

Everything was great except the delayed check-in. We were emailed ahead of time that early check in would be available but it was not. Otherwise, all was good :) will stay again.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Kelly Alexandra

Family_with_children

10/10

Exceptional

26 Apr 2026

mindy

Everything was great! Location,room, pool

Friends

8/10

Excellent

26 Apr 2026

Renee

It was nice place!

10/10

Exceptional

23 Apr 2026

Giovanni

Large 1 bedroom apartment, tastefully furnished. Near everything, e.g., beaches, parks, restaurants, lounges, cafes, etc. Recommended.

8/10

Excellent

23 Apr 2026

Daniel

Good stay, one thing to note if booking for more than 2 adults in one room, everything is only set up for 2 people even when paying for 3.

6/10

Pleasant

22 Apr 2026

Gordon

Some staff were excellent, others very unhelpful. Property in good condition but room was poor: paint peeling, stained furniture, towel rail hanging off wall. No bedding for second bed in room booked for 4 people. Free breakfast didn't happen.
Location very good, beach access etc.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Claudine

Awesome stay as always. Star of the show was Claude. After 3 times of asking for a more comfortable mattress for the pull out bed he actually had a separate bed sent up. He was exceptional. We will be back!

Friends

8/10

Excellent

21 Apr 2026

Jessica

Everything was great except the parking . It was a hassle walking with luggage no elevators in the garage

10/10

Exceptional

20 Apr 2026

Brittany

This place went beyond my expectations everything was top tier!

Partner

10/10

Exceptional

12 Apr 2026

Michele

Clean Room!!!

Partner

8/10

Excellent

10 Apr 2026

Kara

Staff were great and location was perfect. Bed was OK

Friends_and_family Family

4/10

Poor

09 Apr 2026

Sara

Very disappointing experience. I booked a one-bedroom with a terrace that was advertised as ~1,000 sq ft and included a bathtub, but the room I received was much smaller and had no tub.

The bathtub was the main reason I chose this room, as I have arthritis and was looking forward to soaking after long days—so this really impacted my stay.

The front desk acknowledged the issue and said reservations would contact me, but no one ever did. I was also called about a “declined card” even though my stay was prepaid through Expedia, which should have been handled internally.

No manager was available, and I never received any follow-up. Overall, poor communication and misleading room details made for a frustrating stay.

10/10

Exceptional

08 Apr 2026

Eric

Good location not far from Beach

Partner

10/10

Exceptional

02 Apr 2026

Jacqlyn

Exceptional

Self

10/10

Exceptional

31 Mar 2026

Monte

Overwhelmed by how nice and hospitable this hotel was. As a single traveler, I frequently travel for live music events. This has been the nicest property I have been to in 10 years. The king suite was enormous with 1 & 1/2 baths. It was super clean and bright. There was a kitchenette with stove top, oven, full size fridge & dishwasher. There was an over/under washer and dryer. The rooftop pool had lots of sun space and hot tub...Also a friendly bar. Staff were helpful and very welcoming. Parking is via a valet and very reasonable considering it's South Beach. The room had a balcony with view of the green park. Easy access to the boardwalk. There is an adjoining restaurant with great food. A CVS is around the corner for snacks, drinks & sunscreen. This was a super comfortable stay & I hope to return...

6/10

Pleasant

24 Mar 2026

Paula Marie

Pros were it was a great location and the suite was large.
Cons were the sofa bed was broken ans the mattress was really gross and had old food in it. They eventually brought us a roll away.

10/10

Exceptional

23 Mar 2026

Edgar

Cool place

6/10

Pleasant

21 Mar 2026

Arun

Ocean was visible from room. Kitchen was good.Staff was not responding well.Staff didn't give clear instructions about the facilities in the stay. Room lighting was poor.

Family_with_children

10/10

Exceptional

21 Mar 2026

Kimberly

The hotel was beautiful.

Friends

6/10

Pleasant

19 Mar 2026

ERIN

Could be better for the cost. Property looks like they put in some new furniture and decor up but a lot of it is run down. A lot of additional fees that I wasn't expecting. For the total cost, we could have stayed somewhere better.

Family_with_children

10/10

Exceptional

19 Mar 2026

Mishenega

It was my bday everything was perfect until it was time to sleep the bed was broken in somebody already had a good time one of the doors couldn’t lock for privacy

Friends

2/10

Poor

16 Mar 2026

Bonnie

Not a great beach view, balcony sliding door wouldn’t open, very noisy, no property garage for car you will have to park it in a 3rd party parking lot that has no elevator which makes it difficult to haul luggage and that was so tight and creepy. The cherry on top was a wake up scare at 5am about a fire detected in the hotel which ended up false. Would not stay here again

6/10

Pleasant

14 Mar 2026

Robert

Staff was friendly, its overprice for this type of hotel.

Family_with_children

10/10

Exceptional

12 Mar 2026

Paola

Everything was great, the room was beautiful and very clean, the service was very good. There are a few details in the service that need improvement, especially in the restaurant, but overall it was good.
We love the beach, pool and jacuzzi; very relaxing. Looking forward to going back!

Partner

10/10

Exceptional

04 Mar 2026

Rima

Great staff, clean hotel, perfect location!

Partner

6/10

Pleasant

02 Mar 2026

Bobbi

This was my second time staying and

4/10

Poor

26 Feb 2026

Justin

Mold in showers, poor maintenance throughout.

Very large rooms

10/10

Exceptional

24 Feb 2026

Gary

The entire stay was amazing. Delightful roomie hotel with wonderful amenities. Will stay again!

Business

8/10

Excellent

18 Feb 2026

Manuel

Beautiful wonderful staff

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Nelson

Very Curteous, Spotless, roof on upper area not completed. But all else was amazing!

Friends

10/10

Exceptional

16 Feb 2026

Claire

The hotel was amazing, and all the staff were very friendly and attentive. Definitely recommend the breakfast. We will be back next year.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Sharieka

Everything was amazing. Finally found a nice hotel Penthouse in Miami that did not break the bank. Definitely worth the money you pay.

Leisure Friends

10/10

Exceptional

13 Feb 2026

Gala

Very clean and friendly staff..

Friends_and_family Family

8/10

Excellent

01 Feb 2026

tyler

As expected good room, downtown

Business Partner

6/10

Pleasant

27 Jan 2026

Paolo

The furnitures in the room was OLD, partially broken and the room not too clean.

Business

8/10

Excellent

25 Jan 2026

Sarah

Lobby doesnt look as good as pictures
Door handles, carpet and furniture should be changed or fixed
We did appreciate heated pool and jacuzzi for colder days
They should also allow you to bring your own drink to the pool

Leisure Friends

2/10

Poor

22 Jan 2026

Sara

THIS IS NOT BEACHFRONT PROPERTY. It's fraudulent and misrepresentation and the hotel property would not refund my money. It's on a busy street that you cross and walk to the beach. It's behind a 2 other hotels. The only way you see the beach is i

10/10

Exceptional

22 Jan 2026

Jason

Room was fantastic. Staff was very friendly and accommodating. I am planning to stay here again in 2 weeks.

Business Self

4/10

Poor

20 Jan 2026

Janine

Had to have room changed because of disgusting issues. Gross sofa and even more disgusting sleeper sofa. Next room no kitchen towels, sink strainer, silverware basket for dishwasher, no broom -dustpan, dirty rug , roach found in bathroom and etc.

Partner

4/10

Poor

19 Jan 2026

Wayne

staff, and cleanliness was was less than satisfactory

4/10

Poor

16 Jan 2026

Allison

We really wanted to like this hotel but there were so many issues. We picked this hotel because of the size of the patio and the room. Room size was great but the patio was not the one pictured in the room we paid for. Other challenges: no wine as promised at booking, not the same patio size as advertised online, wasn't even the same room, toilet was broken so our room smelled like sewer for hours, had drinks stolen out of fridge, stains on all fabric chairs and couches, living room tv didn't always work, elevator worked off and on, and couldn't get a receipt at the end. I would not stay here again. Area was safe, streets were clean and walkable to places to eat and the beach. Use the public parking garage across the park. It is half the price and cleaner than the one located behind the hotel. PS: My husband is a plumber and fixed the toilet. He should have billed them.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Iryna

We were very satisfied with the hospitality at this hotel. The staff is friendly and attentive, and the front desk team is always ready to help.

I would especially like to highlight the breakfast — we prepaid for breakfast when booking the room, and it was an excellent decision. Breakfast is served at the neighboring restaurant, Orange Blossom, and it is truly delicious. I definitely recommend adding breakfast when making your reservation.

Housekeeping was provided daily, and the beds were always neatly made.

The only minor downside was that at first we received very small bottles of bathroom amenities — only one of each type for two adults and two children. However, after contacting the front desk, the issue was immediately resolved, and additional amenities were brought to our room.

Everything else was a big plus: a wonderful rooftop pool with a city view, as well as a private beach area with loungers and towels — a huge advantage and a rare feature for South Beach.

Overall, this is a very pleasant hotel with good service and an excellent location. We would be happy to stay here again.

Family_with_children

8/10

Excellent

13 Jan 2026

Denis

Great location. Nice unit

Leisure Partner

2/10

Poor

12 Jan 2026

Josh

Our bed sheets had blood on them and them and we called so they can change it and they never did very upset.

Leisure Partner

8/10

Excellent

07 Jan 2026

Jeffrey Ray

We enjoyed the ocean and city views from our spacious balcony. The pool and bar on the roof were wonderful and we were only about two blocks from the beach.

Leisure Partner

8/10

Excellent

05 Jan 2026

Rick

It was strange that they did not have any of the refrigerators working. They put in a temp mini fridge in all the rooms .

Friends_and_family Family

2/10

Poor

03 Jan 2026

Tiara

Based on popular TikTok videos, I thought the aesthetic of this place will be perfect for a relaxing birthday staycation. I called the hotel twice to informed them that my flight was delayed and I ordered things for my birthday and for them to keep it behind front desk for me. I came back down to let the front desk guy know about burnt smoke hole on the chair, dents on the refrigerator, and a half empty Smirnoff drink bottle on top of the refrigerator. As well as spots of ripped paint throughout the room. As I am showing him the video and pictures; he stated that due it being so late (10:15 pm) to send maintenance guy up to look the room. I once again had to remind him that it’s my birthday. He was completely rude. I miss my dinner reservations due to maintenance and how I’m in a dirty room. Who wants to spend their birthday staycation staying in the room looking like this. He stated that he couldn’t do anything without manager approval and I had to come back down in the morning to speak with management. However, the following morning, I did not speak with management. I got the runaround and I demanded to check out and to get a refund. I came all the way from Virginia for my 31st birthday and the staff at this hotel completely messed up my birthday and my first time experience in Miami. I have videos pictures of everything. Please do that book at this hotel.

10/10

Exceptional

31 Dec 2025

Andreea

The rooms were very clean, updated modern beautifully decorated, and the service was impeccable. We also really liked the outdoor pool on the rooftop. It’s better than a lower pool.

Business_and_leisure Family_with_children

6/10

Pleasant

26 Dec 2025

Shalaka

Can’t complain about the room and the location is great too. However the sofa is a mess 😝
The beds were nice and clean but

10/10

Exceptional

26 Dec 2025

Rochanda Phillips

Very relaxing and peaceful. Only downfall was the smell coming from the trash room. It had the entire hallway smelling.

Leisure Partner

8/10

Excellent

25 Dec 2025

Kathleen

No Beach View, difficult to get to pool on top of building. Small room but nice

Partner

10/10

Exceptional

20 Dec 2025

Joey

Very large & clean suite. Building is on the older side but they do a good job keeping it modern looking for the most part. Bed was super comfy. Check in and valet process was smooth. Prime location and nice ocean view even though it is partial still adds to the vibe. Would definitely stay again!

Leisure Partner

4/10

Poor

20 Dec 2025

Julia

run down and dirty, stinks like trash in the hallway near the trash chute

Leisure Family

4/10

Poor

17 Dec 2025

peter

room had lights that kept flickering after complaing they still did not fix . Couch had stains on it pillows hard as rocks.Bird poop all over railings .Tried to make us pay for drinks at pool said we can not bring our own in nothing in the rules before you book drinks way to expensive.No towels at beach always out of towels at pool. ALL TOWELS HAD STAINS ON THEM!!

10/10

Exceptional

16 Dec 2025

Ryan

Room was nice and clean. Full kitchen was amazing and the soaking tub, chefs kiss!!
Parking stated $40, came out to $48/ daily within and out privileges.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Catherine

lovely room, very comfy bed.

Partner