Name: Kaskades Hotel South Beach
Address: 300 17Th Street, Miami Beach, 33139, US

10/10

Exceptional

07 Jul 2026

Whitney

The best hotel

Partner

8/10

Excellent

08 Jun 2026

ANDREW

Nice little boutique hotel , well placed with lovely big rooms . I stay here often and it’s a no frills hotel but very central and nice big rooms . I will stay here again for sure .

Self

6/10

Pleasant

08 Jun 2026

FRANKIE

We had a several broken items in our room. I called about the vanity and the technician came and looked at it but never came back to fix it. Several of the lights didn't work and the bathroom sinks had a slow drain. There is no parking at the hotel so you have to get valet so be aware. Also there is a resort fee and no breakfast at the actual hotel building.

2/10

Poor

29 May 2026

na

The property has a mildew smell. And there's evidence of water damage stains and mildew all over the rooms carpet disgusting the air conditioner constantly dripped from the ceiling
One time even into my suitcase before I knew this was an issue.
Weird chords and plugs in the corners of the room. I thought I took a picture but I didn't very unsafe. Beds had a clean pillow top under the pillow top was disgusting stains. Staff extremely rude. I tried to change my reservations. But it was a holiday weekend. Everything was booked the heated toilets were nice. Showers had mildew and let me elaborate when I say the staff are rude, I mean extremely rude. Definitely not like any other Miami experience. I've ever had do not book here

Partner

2/10

Poor

08 May 2026

Deanna

-

2/10

Poor

04 May 2026

Cheyenne

Terrible staff

Friends

2/10

Poor

02 May 2026

Kevin

Location was good but that’s about it. They advertise as a 4 star hotel but I promise you this is a 2 star hotel at max and I am being generous. Showers leak, there are stains EVERYWHERE. The showers are disgusting to the point where I couldn’t use them without flip flops, the rooms are riddled with flies, the phones don’t work, and all the shower glasses have gross dirt stain marks on them, the front desk also refused to refund us after being on the property for less than 30 minutes after checking out the room. If you don’t care about your health or catching some kind of disease, this is the place for you. For comparison, I stay at the Gale next door usually and that’s an actual 4 star hotel, this place is an absolute dump. I would NEVER in my life ever recommend this hotel to anyone.

Partner

4/10

Poor

26 Apr 2026

Merlyn

Spend three nights at this hotel, the room had an old wet wood smell. Room very dated and not once did they clean my room. I requested my room to be cleaned and was told that it would be, but when I returned back it was not cleaned. Not at all what is advertised.

Self

8/10

Excellent

01 Apr 2026

Neta

Nice but the rooms need some fixing

8/10

Excellent

30 Mar 2026

Mary Rose Di

Location is great! Room was very clean, ac works great.

2/10

Poor

29 Mar 2026

Egziharia

0/10. This hotel is not worth the price. You are paying for location only, not quality.

The property was difficult to find, no one answered the phone before arrival, and the front desk guy Tiago with blue eyes was not helpful and could’ve cared less. The room I was given (booked as a king with a patio) was unacceptable - dirty walls and floors, chipped paint, stains, a yellowed toilet seat, hard bed and non-working outlets. The “compensation” offered was minimal and inappropriate. A tiny cheese it & Oreo bag.

I immediately requested a new room. After unnecessary back and forth with the brown haired girl and black glasses, Maria I think, I was eventually moved, and the second room was clearly in much better condition. That alone confirmed better rooms were available but not initially provided.

The way this was handled felt intentional and discriminatory. Being given a significantly lower-quality room while better options were available raised serious concerns about how guests are treated. If you only need a convenient location with a decent bed, then this is for you.

4/10

Poor

15 Mar 2026

Robert

Shower was dirty or it had mold, staff was not very friendly, overall it was ok.

Family_with_children

10/10

Exceptional

03 Mar 2026

Zainub

Clean room.

Friends_and_family Friends

2/10

Poor

28 Feb 2026

Johnnequa

The floors were super dirty. When we told staff she told us that house keeping couldn’t get in our room until the next day. When they did come in the only moped a small part of the floor. Our refrigerator stopped working which cause our food to expire. The pool was under construction so we had to go across the street to use another hotels pool which was only open from sun up to sun down. We didn’t feel welcomed at that hotel across the street. The staff were nice but not helpful resolving issues

Friends

2/10

Poor

23 Feb 2026

Carole

Awful smell in the room and definitely outdated and dirty

Business

6/10

Pleasant

07 Feb 2026

Matthew

The staff was all very nice, but the conditions of the room are a bit weird, I cant understand why they would allow the fixtures and maintenance to reach such a state. The original room design and fixtures and furniture are very nice and quite expensive ( full marble washrooms with a steam shower/bath, etc.) However they are stained, rusted, and the edges leak onto the bathroom floor. Many many instances of this poor maintenance of the property which is sad because its in a great location and again the design of the rooms is great. Also the pillows and towels are almost humorous, they were like hostel quality. I know its not a super high end hotel but that was hilarious.

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Paula

Location, bathtub was a plus, clean room

Leisure Partner

2/10

Poor

04 Feb 2026

Emil

Not a good afternoon

2/10

Poor

30 Jan 2026

Gilda

I was extremely disappointed with this place. It smelled bad, was not very clean, the toilet seat was yellow, manager was nowhere to be found at 6pm?!?!?
I will definitely never stay there again and i would not recommend it. It needs a lot of fixing

Business

8/10

Excellent

26 Jan 2026

Anita

This hotel was extremely nice for the price. The staff were excellent and very courteous and accommodating. The bathroom was top tier, with the bidet and heated toilet seat, but the ultimate experience was the steamed shower!!!! The only small areas of improvement would be: *The unexpected $300 deposit hold. The booking site only mentioned the total for the additional resort fees. *The mirror light didn’t work, so the lighting was too dim when applying makeup. *The curtain was jammed. *The physical metal key to open the door. A keypad code would have been more convenient. *The glass panel in the shower was awkward since we had a double queen room on a girls trip. However, the steam shower provided a “smokey mirror effect” to provide privacy. *No washcloths were provided, we only had hand towels and bath towels. Overall, we LOVED our stay and the square footage was a plus!

Leisure Family

4/10

Poor

19 Jan 2026

Kerry

Blinds were broken so couldnt open and close easily, TV was broken - image was blurry. Lightbulbs were out, and overall the room was poorly lit. Pool was closed for construction which we werent made aware of when booking. Air conditioning didnt work upon check in and had to be repaired the second day.

4/10

Poor

18 Jan 2026

Amit

Furniture was gross, and i was afraid id get bed bugs.

Also, the toilet seat was yellow, and the shower didnt drain and flooded part of the room.

4/10

Poor

07 Jan 2026

Kimberly

The room needs several repairs such as the flooring, the shower had rust and steamer did not work, the heating did not work and the room was freezing, the toilet seat and rug needs to be replaced. The room overall felt nasty and was not comfortable to stay in. There was no ice machine or amenities available. There was duck tap on the wall. The staff was not very pleasant or helpful. We will not be staying there again or recommending this hotel.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Brandon

I asked for a 2PM check in time, I wasn’t able to get in til after 4pm. With saying that if I did have to wait the normal time. I expected my room to be meticulous. I checked in the room smelled musty, the floor the baseboard,
Glass, windows were dirty. I complained once they told me housekeeping would address it. I came back later in the afternoon and found the room pretty much the same way. The front desk was easy to speak with. I will
Admit I am very type A I wasn’t asking for a whole room makeover but just a clean room. My suggestion is to pro

4/10

Poor

05 Jan 2026

angel

They changed my hotel. They said they would give me.2 rooma and they didnt.

Leisure Family

6/10

Pleasant

03 Jan 2026

tiffany

Staff was wonderful. Room could use some maintenance. It felt dirty.

Leisure Partner

8/10

Excellent

10 Dec 2025

george

Spectacular room, clean and comfortable even with the toilet seat that stood of attention as you walked into the bathroom closet! Staff friendly South American folks. Means it’s on some of the items in the room were seriously lacking, indicative to foreign ownership and maintenance customs.

6/10

Pleasant

08 Dec 2025

Derek

Very nice staff and good location.
That said, my room was in need of an update, and there was quite a bit of street noise, as all rooms face 17th street. If you’re not a light sleeper and you don’t mind a room that shows its age, a fine place to stay.

Business Self

2/10

Poor

22 Nov 2025

Alexandra

To start, the elevator wasnt working. Our room had very poor lighting and the shower tub area wasn't private at all. You could see in there from the beds. I will say that the beds were comfortable. We were under the impression that there was a restaurant on premise, but it was at their sister hotel across the street which we were told that we could go there for dinner. We walked over and it was closed and only open for breakfast. It just wasn't a very good experience and I will never stay here again.

Friends_and_family Friends

2/10

Poor

15 Nov 2025

EUN YOUNG

This really didn’t feel like a four-star hotel. There’s no ADA access at the main entrance, and even my Uber driver couldn’t find it because it’s so small and unmarked. I had to carry my luggage up the stairs and squeeze through a tiny door to reach what looked more like a model front desk.

My room wasn’t much better — the shower was clogged, and the blackout shade had a gap that left the room exposed from the street. Overall, it was quite disappointing, and I’m honestly not sure how many guests actually stay here.

Business Self

4/10

Poor

02 Nov 2025

Bhavana Goud

Everything was good except the AC didn’t work

2/10

Poor

26 Oct 2025

Josue

Honestly one of the most terrible hotels I have stayed. Place was not well maintained dirty and the pool look abandoned. I have pictures for all this. Which is sad. Mold on vents, yellow stains all over the toilet seat. The pool area was horrible and was abandoned look like the place just breaking apart. I have pictures of all this which is sad because that’s not what you guys advertised pictures look.

Leisure Partner

2/10

Poor

18 Oct 2025

Asma

We had the “presidential suite” (the best room you can get from them)
Bathroom was unhygienic, toilet seats were strained yellow. The room smelled terrible like a moldy pool, stained all over the furniture the paint from the walls were chipping off. The blinds where broken to a point they were hanging off couldn’t even cover the sun. When spoke to front desk they agreed the property was not getting the attention that deserves and was poorly maintained. We did not get a room change because they did not have any availability, which was hard to believe because no one was at the hotel. The next day, the front desk did not even speak English. This was by far the WORST stay I have been at in my life!!! no accommodations were made to complement our time or our terrible experience with this hotel save your money and go somewhere else.

Business_and_leisure Self

10/10

Exceptional

17 Oct 2025

ita

היה נהדר

Leisure Friends

6/10

Pleasant

12 Oct 2025

N

Staff very nice. Pictures are very misleading. Hotel needs renovations, thorough cleaning, painting.Location good.

Leisure Friends

6/10

Pleasant

06 Oct 2025

Lashundra

When I got to my room it wasn’t ready had to stand in hallway after asking staff was it ready… when you ask staff questions they don’t really help u or care

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jaewook

Good

Leisure Friends

2/10

Poor

01 Sep 2025

Sobhi

Not happy at all with the stuff with the rooms with the service

Leisure

6/10

Pleasant

24 Aug 2025

Ayame

I stayed at this property for a few days and ran into a couple of issues! Ants in the bed, tv and microwave were not functioning properly and our AC unit wouldn’t get cold. We were switched to 3 different rooms during our trip.

Leisure Partner

4/10

Poor

17 Aug 2025

Fernando

The hotel was not well maintaned with terrible doors at the corredor and the pool was out of order and the wooden parts were destroyed
Staff was very friendly

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Richard

High tech bath with some troubles

The location and layout are great restaurants and the convention center. The pool and sundeck are nice(they’re across the street at the sister hotel. The rooms have a nice kitchenette area with fridge micro, sink and coffee. The shower and toilet are high tech. The locks are strange and some things need repair, but the helpfulness of staff makes up for shortcomings.

Business Friends

8/10

Excellent

29 Jul 2025

Lucrecia

Good service amazing location,very clean room .

8/10

Excellent

21 Jul 2025

John

Great Room

The room was fantastic, comfortable, spacious, clean, modern, obviously well cared for. The bathroom had a lot of Japanese inspired touches with a toilet that would be at home in high end Tokyo hotel and a tub/shower room that brought me back to my time in Kyoto. The only issues were that the hotel seems not to have any actual amenities of their own. They have a “sister” hotel across the street that they tell you that you have access to. We were even told to go across the street to the other hotel when we asked for ice for the ice bucket.

Partner

2/10

Poor

27 Jun 2025

Juan Miguel

MALA EXPERIENCIA

pésimo servicio y sucio, la regadera no funcionaba bien el agua se regresaba de la coladera, la chapa de la puerta no servia bien y el personal femenino muy apático

Business

10/10

Exceptional

20 Jun 2025

mark

Great location. Nice staff. Clean rooms. Great bathroom.

Leisure Partner

10/10

Exceptional

18 Jun 2025

Lorianna

Beautiful

4/10

Poor

16 Jun 2025

Rachel

We stayed at this location over the weekend and unfortunately had an unpleasant experience. The first room we were checked into had a strong moldy smell. We requested to be moved, and while the second room was slightly better, it still had a lingering mold odor. We decided to stay put rather than move again.

The next morning, after taking a shower, we discovered small black worms in the bathroom. That was the final straw—we immediately contacted the front desk to cancel the remainder of our stay. The hotel manager was understanding and assured us we’d be refunded for the canceled night, which we appreciated.

While the staff was very kind and accommodating, and we did enjoy the bidet and heated toilet seat, those positives didn’t outweigh the overall discomfort of our stay. This location may work for others, but we won’t be returning.

Business_and_leisure Family

2/10

Poor

16 Jun 2025

Alexandra

Nothing works in the room, smells and lost my sunglasses there, I left them in the room and called them the next day and they said it was nothing left in the room. We didn’t sleep there the whole night because we were feeling so uncomfortable plus tv didn’t work, light fixture and room phone didn’t work that around 1am we left

Leisure Partner

2/10

Poor

12 Jun 2025

robert

This hotel is a MAJOR health hazard. First room smelled very strongly of mold and mildew. We were transferred to another room with an even bigger problem - chlorine gas! The chlorine was so strong our eyes were burning. The hotel acknowledged the problem and we promptly checked out. We received a partial refund, but still waiting on the balance of the refund. The pictures look great online, but be advised this hotel is showing its age and being poorly maintained. Constant standing water in the stairwell, black mold in areas, and malfunctioning electronics. There is a reason this hotel is cheaper than most others in a similar category! Be warned.

Partner

10/10

Exceptional

08 Jun 2025

ANDREW

Great little hotel in a super central area.
Rooms are huge for Miami Beach and really great place .

Business Self

2/10

Poor

07 Jun 2025

Justin

Their AC broke and without warning moved us to a different hotel with a worse accommodations. Unlikely to book again

Business Family

2/10

Poor

28 May 2025

Gregory

Room at 85 when I got there 6 hrs later only reach 78 degrees smelled like mold coming from all vents

10/10

Exceptional

26 May 2025

Maria

Love the location, room size and comfort. Close to restaurants and shops where you can walk. Tranquility. Second time staying there and will keep coming. 💯 % recommended!

Leisure Partner

8/10

Excellent

26 May 2025

Vasiliki

Property was close to most places and very nice.

Leisure Friends

6/10

Pleasant

26 May 2025

Julia Reyes

The staff was friendly and helpful, which we appreciated. However, there were a few issues that impacted our comfort. Housekeeping didn’t make our bed during the stay, and the AC kept turning off every hour, making the room uncomfortably warm—around 75–80 degrees. I kept waking up throughout the night sweating. Additionally, there was a leak in the shower ceiling, which was disappointing. With a few improvements, this place could be a much better experience.

Business Partner

2/10

Poor

22 May 2025

Brian

AC didn’t work we never

10/10

Exceptional

16 May 2025

Precious

Everytime I stay in south beach this where I’m staying at

2/10

Poor

11 May 2025

Verified traveler

Broken Glass Everywhere!!!

Found broken glass in the bathroom under the sink and had a child with us who could have gotten hurt from a piece of it! Was supposed to be reimbursed for the inconvenience of there being no other rooms available that were clean and never got the money back, can't get in touch with anybody to get hotels.com to handle what they said they were gonna do for the horrible job housekeeping did leaving that much broken glass and hair all over the place!! It's a dump now compared to when it opened! Stay somewhere else!!

Friends_and_family Family

10/10

Exceptional

07 May 2025

Angela

Clean and safe’

Leisure

10/10

Exceptional

27 Apr 2025

Jennifer

We had a wonderful girls getaway! Our room was beautiful and staff was very nice. The pool at this hotel is not in service so you get to use the amenities at the resort next door and they have a beautiful pool.

Friends

10/10

Exceptional

27 Apr 2025

Jessica

Amazing hotel. Amazing location. Rooms were very clean and spacious. Super friendly hotel staff! We will definitely be back.

Leisure Family_with_children

4/10

Poor

23 Mar 2025

Sofija

The when we go to the hotel we were offered an $80 fee to check in 1 hour earlier than the normal check in time. When we got to our room; the AC didn’t work, the floors were sticky and there was a smell to the room.

The front desk clerk was accommodating and placed us in another available room. That room was larger the AC worked however, the black on the door was broken and taped on with scotch tape and the showerhead was moldy and some of the electrical outlets did not work.

It took a day and a half before the maintenance were able to take care of our broken lock. Once it was fixed. We felt more safe unfortunately we were only there for three days. We were then told by the beach staff that they no longer accommodate that hotel, and we would have to pay for our beach chairs. This was not informed to us by the hotel staff.

The room is spacious, however needs lots of upkeep

Leisure Family

10/10

Exceptional

12 Mar 2025

Drew

Super friendly and helpful staff. Really enjoyed our 3 nights there. We had a problem in the room where a few of the floorboards were raised a little causing you to be very careful not to stub or scratch a foot coming and going to the bathroom. While they couldn’t move us to a new room they without delay actually while we were still there offered a discount for the inconvenience which I am very grateful for. They’ve earned our business again when we return. Thank you guys.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Hojin

Perfect...! I higly recommend it

Leisure Self

10/10

Exceptional

09 Mar 2025

Andre Ricardo

Greet

10/10

Exceptional

09 Mar 2025

Andre Ricardo

Close to the action at a reasonable rate

Leisure Self

8/10

Excellent

04 Mar 2025

Ann

It was amazing. There were bidets, steam showers, oversized tubs electronic currents, friendly helpful staff, rooftop pool and lounge area. I really could continue a fantastic place to stay.

Leisure Family

4/10

Poor

26 Feb 2025

Verified traveler

Bamboozled

The hotel is dated and is in need of repairs and a really good deep cleaning. There are only 3 floors of sleeping rooms so the view from the balcony faces the street. Also the luxury king rooms come in different sizes. Some rooms are larger and come with a couch and other rooms are slightly smaller with no couch but still considered the same room.

Partner

4/10

Poor

22 Feb 2025

Alvean

Signage is very poor for Hotel. No signage showing where to enter building. They should have something on the sidewalk at least. Front desk was always super nice. Checked into my first room and it smelled very wet/mildew like. I figured ok we are near the beach, I guess I could deal with it. As I went to the room phone to call front desk to ask for an air freshener or something I looked up and saw a big mold stain. So that’s where the smell is coming from. I called front desk and asked for a new room, I was told there weren’t any more rooms available. I expressed my concern and questioned how could they rent this room out knowing the mold growing on the ceiling being especially a health hazard and I would take photos/videos of it. I seriously started looking up other hotels in the area then I got a call back from front desk stating someone just canceled their stay and they have a different room for me. I moved rooms and it did not smell at all. My friend later that night checked in for his room and they tried to give him the room with the mold. That is seriously horrible they continue to try to give that room to guests, we told them no he needs a different room. They found him another room. I feel sorry for whomever they get to stay in there without fixing it first. There are no amenities on the property, everything is across the street at their sister property the Gale. Valet was nice but horrible with timing. It literally takes up to 30minutes to get your vehicle.

Business_and_leisure Friends

6/10

Pleasant

20 Feb 2025

BLANCA

No lo recomiendo! Muy alto el precio,no lo vale

en tama~o esta razonable pero incomodo, tenia olor a humaedad y el aire no funcionaba bien pase 2 noches de calor. Ademas las fotos no justifican el lugar, el roof top abandonado no como aparece en la pagina deben de ser mas reales en las fotos.

Friends_and_family Family

4/10

Poor

16 Feb 2025

Paula

Overall hotel is ok, however very difficult to find lobby as there is no signage. The downside was issues we encountered. The room provided was next to reception which was noisy throughout night. Asked to move but front desk could not provide another room. Pool was closed for maintenance, refrigerator was broken as well some outlets were not working in our room. No breakfast available. Parking available was only valet at $40 per night. Location is good but I would choose another hotel.

Leisure Family

4/10

Poor

12 Feb 2025

Darren

Likes:
Staff
Shower cabin
Dislikes:
Pool was closed
Property was dirty and run down
Door mechanism for room was barely hanging on
Automatic curtains were broken
Elevator was broken for one day
Ice machine was in hotel across the street and it was broken
Took almost 30 minutes for valet to get the car

Leisure Partner

2/10

Poor

10 Feb 2025

Janet

I'd love to give this hotel a review, but unfortunately when we arrived for our stay, they informed us they did not have a room available even though we had a reservation that we booked through Expedia.com. We had a King Luxury w/balcony booked with them. They then moved us across the street to a Hilton Curio Collection (Gale) where they put us in what I could only call a \"closet\". Obviously I'll review that hotel separately. We were very disappointed that this hotel overbooked and couldn't provide us a room. We were there for a wedding that same day and just made it just in time after all of the confusion.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Ryan

Very nice and clean

10/10

Exceptional

23 Jan 2025

Kristina

Nice place to stay

People were great throughout my stay. The only thing was the hotel door or address was not visible so it was a bit to drive around to see where to go. Outaide of that. My stay and the hotel room was good.

Business

4/10

Poor

21 Jan 2025

Rishi

Felt very dated. Like an apartment from the 80s in NYC. The bed was extremely comfortable. Price is reasonable and location is fair.

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2025

Lisa

A pleasant surprise. From the outside, I questioned my choice... once we got to our room all I can say is wow! I would definitely stay there again.

Business_and_leisure Family

6/10

Pleasant

24 Dec 2024

Emily Grace

Service was really good but room had issues like no vents on the ceiling where air was coming out, rally dirty drain in shower causing it to puddle, outdoor jacuzzi didn’t work.

But it was nice that you could go to hotel across the street and use their pool.

Leisure Partner

10/10

Exceptional

29 Nov 2024

gordon

All good.

Leisure Self

10/10

Exceptional

12 Nov 2024

Connie

Very cute hotel. Went to the Fillmore for a concert and was convenient. The only this is it could have been alittle cleaner. Dusty and it had dead plants on the balcony.

Leisure Family

10/10

Exceptional

04 Nov 2024

TRAVIS

One of the nice spots on south beach, always an option for us when looking for a hotel for the weekend!!

6/10

Pleasant

03 Nov 2024

Vanessa

The staff is the best part of this hotel - they are wonderful, helpful, and kind. The room was spacious and had a very high tech feature to the bathroom! The daily room cleaning was touch and go. Some days they made my bed, some days no. Some days they gave me towels, some days no. The pool area is very small and old but you get a nice view. A mediocre stay made nice by the great staff.

Business_and_leisure Self

10/10

Exceptional

26 Oct 2024

Moriah

We loved the staff and the place was very nice :) definitely will recommend

Leisure Partner

6/10

Pleasant

22 Oct 2024

Dawn

Property was in a great location and walk-able to everything I wanted to do/see. Maintenance needs to up their game. The light wouldn't turn off in the coffee area, the curtains would not open and the Toto toilet beeped all night.
The employee that checked us in and out was great!!

4/10

Poor

11 Oct 2024

Barry

Front desk is no help. Only provides 1 key for a room with 2 queen beds. They have not considered the possibility that you may need more than 1 key. Most important, the key is a standard cut house key that you can get made at hardware store. But don’t worry, there is also a chain lock on door, but the chain is broken.
They take no responsibility for their actions, no food options at all. They refer you to a hotel across the street for everything including the ice machine. They provide nothing.

Leisure Family

8/10

Excellent

29 Sep 2024

Nakea

Hotel was nice, very clean, technology up to date, and in a good area

Leisure Friends

8/10

Excellent

22 Sep 2024

Khayyaam

Peaceful and easy to get to all the other places from that area

8/10

Excellent

09 Sep 2024

Jaime

They didn't have their own swimming pool like they say they were partners with the next door Hotel in the bathroom was clear everybody can see you while you're in the shower we had to put a curtain other than that was great

Family

4/10

Poor

08 Sep 2024

Verified traveler

Everything in the room seemed to be broken; ironing board, luggage rack. Awkwardly designed bathroom, the shower head was placed in a way where you could not stand right underneath it and the water did not drain. No cleaning service, only towel deliveries but not every day.
Cleanliness was lacking with dust everywhere and carpet had noticeable stains, on check in day there was still trash from the last guest left over. Construction happening in the adjacent hotel so expect workers if you visit the rooftop pool.
Location was convenient for beach access and close enough to restaurants. Temperature in room was great. Front desk staff were nice.

Friends_and_family Family

2/10

Poor

31 Aug 2024

Deauntre

Terrible

Terrible my room flooded it was jus terrible

Partner

6/10

Pleasant

28 Aug 2024

Deana

I spent 12 days at this property, and while the images do not accurately represent the reality, my stay was not entirely unpleasant. I appreciated the hotel’s charming layout, which, though small, was quite appealing. However, I have several concerns regarding the condition of my room. The walls were marked, the ceilings were stained, and a fresh coat of paint was clearly needed. Upon my arrival, I was informed that the ice machine was out of order, requiring me to use the one at the sister property across the street. Initially, this was not an issue, but after a few days, that machine also malfunctioned, leaving me to purchase ice from CVS for cold beverages. Additionally, the lamp in my room was nonfunctional, though I managed with the bedside lamps. The carpet was unclean, and the floors could have benefited from a thorough mopping. The television remote was unreliable, and the pool and jacuzzi were often dirty, with tiles around the pool in disrepair. Furthermore, the trash was not collected for several days. I was also perplexed by the staff's attempts to enter my room despite the \"Do Not Disturb\" sign being displayed. The primary advantage of this hotel is its central location, providing easy access to restaurants, shops, and stores. This property is in dire need of significant renovations. Overall, I would rate my experience as 5 out of 10. Would I consider staying here again? I must firmly say no.

Business

6/10

Pleasant

28 Aug 2024

Deana

I spent 12 days at this property, and while the images do not accurately represent the reality, my stay was not entirely unpleasant. I appreciated the hotel’s charming layout, which, though small, was quite appealing. However, I have several concerns regarding the condition of my room. The walls were marked, the ceilings were stained, and a fresh coat of paint was clearly needed. Upon my arrival, I was informed that the ice machine was out of order, requiring me to use the one at the sister property across the street. Initially, this was not an issue, but after a few days, that machine also malfunctioned, leaving me to purchase ice from CVS for cold beverages. Additionally, the lamp in my room was nonfunctional, though I managed with the bedside lamps. The carpet was unclean, and the floors could have benefited from a thorough mopping. The television remote was unreliable, and the pool and jacuzzi were often dirty, with tiles around the pool in disrepair. Furthermore, the trash was not collected for several days. I was also perplexed by the staff's attempts to enter my room despite the \"Do Not Disturb\" sign being displayed. The primary advantage of this hotel is its central location, providing easy access to restaurants, shops, and stores. This property is in dire need of significant renovations. Overall, I would rate my experience as 5 out of 10. Would I consider staying here again? I must firmly say no.

10/10

Exceptional

16 Aug 2024

Jenna

Loved the modern rooms with great technology in the bathrooms

Leisure Family

8/10

Excellent

12 Aug 2024

Rawanna

Had a great stay here. The location was great and staff were very nice. However, I do want to point out that the pictures fooled me a little bit. The rooms were nice, but the hotel is set up kind of like a motel style, not a high rise. The lobby is very small and there is no coffee/restaurant in the hotel or anything. The amenities like the pool and stuff is across the street at their sister hotel. We ended up not even going there, but just wanted to point that out.

Leisure Friends

8/10

Excellent

23 Jul 2024

Laurel

The location is great. I love the shower. My TV was broken on one side and the wall panel for the air conditioner was cracked, so I think this property needs a little TLC.

Business_and_leisure Family

6/10

Pleasant

21 Jul 2024

José

Room dirty

Leisure Partner

8/10

Excellent

19 Jul 2024

Douglas Gray

Overall I would stay again

Leisure Partner

6/10

Pleasant

11 Jul 2024

mark

The hotel does not look like pics that are being advertised.
1st not Ac broke and room temp was 80 degree even after maintenance said they fixed it.
I will say employees dud everything to make things better.

Leisure Partner

8/10

Excellent

09 Jul 2024

Frank

I wish the pool was on property, but everyone at the front desk were so polite, and helpful to

2/10

Poor

02 Jul 2024

Teresa

I thought it was a nice place to stay until I woke up in the morning covered with bed bug bites!!! Do not stay here.

Leisure Partner