Name: The James Nautilus Sonesta Miami Beach
Address: 1825 Collins Avenue, Miami Beach, 33139, US

The James Nautilus Sonesta Miami Beach

Miami Area - FL · United States

100 reviews shown

8/10

Excellent

18 Jul 2026

Denee

This has been the only hotel I’ve stayed in the last few years since coming to Miami. I love this hotel however, I wish I would’ve known before hand that it was under construction. Despite that the staff was pleasant and very helpful. Just wish I had a different experience for my son’s 17th birthday. I’m glad the walkway to the beach was still intact.

Family_with_children

4/10

Poor

11 Jul 2026

Leslie

The hotel was under construction and the prices were the same as if the hotel were on normal circumstances and no disclaimer was mentioned before the booking so you could make a informed decision to stay or not

6/10

Pleasant

08 Jun 2026

Tauheedah

I didn’t like the fact that we couldn’t use all the perks for the hotel. This hotel is under construction and it was no bar,
No gym, no sitting area. Noise started at 8am. I pray this hour will be worth all stress my friends and I went through

Friends

10/10

Exceptional

07 Jun 2026

Ann

Currently under construction but when it is completed it is going to be awesome. i hope i have an opportunity to stay again! Even though it was under construction the stay was phenomenal- I have to be honest. The staff was so kind and understanding of how inconveniencing only having one elevator to use (while the workers were using). The food was DELICIOUS- breakfast and lunch. The beach staff was really awesome too. I literally have nothing negative to say- location, perfect- hotel and beach ( no riff raff from South Beach). The walk to the beach is BEAUTIFUL as well, lit up with tall bamboo- SO nice. The rooms are very nice too- cute and beds were very comfortable. The scent in the hotel is amazing as well. Great stay and recommend for couples or families. LOVE the Nautalis!

Family_with_children

10/10

Exceptional

01 Jun 2026

Nicholas

Staff was excellent, great room, was under construction and they had complementary breakfast and chairs and umbrellas. Staff was flexible with late checkout bc of the delay of my flight. Great spot for the price 2 min walk to the beach.

Partner

2/10

Poor

09 May 2026

CASSIDY

Terrible hotel that appears nothing like the photos.

Self

10/10

Exceptional

04 May 2026

David

When we booked our stay at the Nautilus we were not aware of renovations being done while there until 2 weeks prior. By that time it was too late to book anywhere else due to it being an F1 weekend. The hotel kindly waived our extra fee to be paid upon arriving and offered free beach umbrellas and free breakfasts for the duration. When we arrived we were stunned on how major the reno’s were. The hotel entrance was closed off to only being a hall, the pool area was in disarray, and we upon arrival were advised the water would be turned off from approximately 9-3 each day.
We had no other place to go and asked what more they could do for us. We received another 50% off our stay. We had an enjoyable stay, the restaurant staff were very accommodating, as were housekeeping and reception. The beach was beautiful with full access. Once the reno’s are done I wouldn’t hesitate to go back and even with this current stay we had a great F1 vacation. Expedia was quick to refund our 50% off as well.

Family

2/10

Poor

24 Apr 2026

Christopher

The Property is under construction so the amenities were not available. I did not stay at the hotel so I didn’t get the full experience. Staff were helpful under the circumstances though.

Partner

4/10

Poor

13 Apr 2026

Abhishek

Just Stay away until repairs are done! I blame Expedia for not telling me the hotel is under construction/ repair when booking. I got email a day before checkin but it was too late to react. This killed the experience (my kid thoroughly disappointed ).

Then $10 for can of coke at that make shift restaurant !! Rip off…

Staff was curtious - esp at the beach. Reception as well.

Family_with_children

2/10

Poor

10 Apr 2026

Wendy

The entire hotel is torn apart for a major renovation. Bars, cabanas, lobby, and workout room are all closed. Construction noise, drills, jackhammers, etc. begins early in the morning. Construction materials, and temporary walls and fences are everywhere. The best part though was that our room only had cold water. This hotel should not be open during such a massive renovation!!

Partner

10/10

Exceptional

08 Apr 2026

SANTA

We didn’t find out about the hotel being under renovations until after the fact but the staff did a nice job although there is no bar currently just beer and wine beachside and no dinner or drinks after 3pm so if you’re by the beach you have to leave to get drinks or food. A lot of noise in the AM but overall the hotel is clean and beds are comfortable. Always been one of my favorite places to stay. I hope they wrap up the renovations soon.

2/10

Poor

08 Apr 2026

Orges

The hotel was undergoing full construction and renovations. There was nothing mentioned about this condition from neither hotels.com or from the direct page of the hotel website. We paid a lot of money to be at this location and it was totally unacceptable by any standard means of accommodation or experience. Works, demolition noise, the site was completely ridiculous - to leave NY for supposedly a relaxing place and instead getting stuck with this situation.

6/10

Pleasant

07 Apr 2026

Claudia

The hotel is under renovations and all the pictures you see on internet are not real! The pool area is not nice, there’s construction everywhere, it was not heated, it closes at 4. There’s no bar, the restaurant is tiny. I’m sure this hotel will look great after all the renovations end.
On the other hand the room was clean, the staff was friendly.
But right now it is definitely a good option if you’re looking for a hotel with amenities.

2/10

Poor

04 Apr 2026

Karina

The property is not operative; restaurant closed, bar closed, gym closed; pool and beach service only available for a few hours.
The staff at a temporary front desk were extremely apologetic and helpful, but there was nothing they could do; except warn us about the conditions and noise due to construction.
Extremely disappointed that this not disclosed anywhere. We wasted a good part of a day to find an alternative solution.
Shame on Expedia and Nautilus!

6/10

Pleasant

26 Mar 2026

osman

Breakfast was good. Service was good.
No bar. Hotel is under construction:(

Family_with_children

6/10

Pleasant

24 Mar 2026

Karen

While I did receive ample warning that the hotel was under construction, I did not expect that almost every amenity other than the pool and beach would be shut down. The lobby, bar, restaurant, patio and rooftop bar were completely closed off. Other than, location and staff were still great!

Partner

2/10

Poor

21 Mar 2026

Roberto

Not nice staff at front desk , old mattress , really small bathroom , no drawers for clothing ,

Friends

8/10

Excellent

20 Mar 2026

jeannie

Currently they are under renovations so there’s a lot of construction and there is a building being renovated next door - lots of Jack hammers. Stayed before and if not for this 5 Stars!

Self

4/10

Poor

19 Mar 2026

Thomas

They are remideling. Hotels.com did not mention most of hotels was being underconstruction with loud noises. Pool was nice. Location was good

Friends_and_family Family

4/10

Poor

15 Mar 2026

Jessica

It wasn’t disclosed until we got to check in that the entire facility is under a major renovation. Amenities were very limited due to the construction. Entire property is a construction zone. If you’re going to relax, find another place to stay!

Partner

4/10

Poor

15 Mar 2026

Sharon

I can’t believe they dare to charge what they charge for the room they give you! The only thing they have going is that the furniture is new and it’s clean! You can hear everything! The neighbors came in at 5:00am and made noise till 7:00 the hotel is getting renewed you come in and it’s all construction. The view from my room was horrible! Thank god I only booked one night.

Self

10/10

Exceptional

08 Mar 2026

Diane

Although we did not have a beach view room, it was clean and comfortable. Staff was amazing and accommodating. The beach, pool, bars, and restaurants were in close proximity.

10/10

Exceptional

07 Mar 2026

NyKeia

The property was clean, room was comfortable. Didn’t have a view but the restaurant, pool and beach access made up for that.

4/10

Poor

02 Mar 2026

William

The view was great. However the property is undergoing a major renovation and is in badly need of it. They gave us a room with marginally warm water and told us to just run the water in the sink to see if the shower got hot.

6/10

Pleasant

28 Feb 2026

Janna

Beach and beach service was great, however the pool is outdated and my room’s bathroom was disgusting and unusable - the shower didn’t even work.

4/10

Poor

26 Feb 2026

Karine

The room was too small for 5ppl even though it was advertised for 6. Not enough closet space. We had to leave our clothes in suitcases. The bathroom was ridiculisly small, no vent. The elevators didn’t work. Construction was happening so we had that sound everyday going on.

Family_with_children

10/10

Exceptional

25 Feb 2026

Jessica

Very clean. Staff is amazing.

Self

10/10

Exceptional

24 Feb 2026

Joseph

After reviewing many hotels in the area we took a chance on Nautilus and so glad we did! The hotel had upscale vibes, beautiful pool area and private beach area with free beach chairs. The staff were so incredibly friendly, helpful and considerate. It’s been a long time since we’ve experienced that level of welcome. There was construction at the hotel next door which was noisy by the pool during work hours during the week, but it honestly wasn’t that bad and we of course had the option to go to the beach. It was also very family friendly which we appreciated.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Philip

Room overshadowed by massive construction site and two cranes. Construction workers could look into window. Hotel could not find a workable replacement room. Quality of hotel has declined noticeably over past four years.

Leisure

2/10

Poor

14 Feb 2026

Mariana

I work in hospitality for 12 years in a 5 start property, so I know how the rates and the hotel work here in Miami. They give a room with no view and hotel construction all day that never been say o aware on the web side so we left the property waiting for refund

Leisure Family

4/10

Poor

11 Feb 2026

Kang Ni

Really small rooms for the price.

8/10

Excellent

03 Feb 2026

Mohamed

The gentleman at the reception desk was very polite and helpful.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Vanessa

Everything. Especially the staff and how welcoming they are.

Leisure Family

6/10

Pleasant

30 Jan 2026

Sefton

tried charging me extra for my stay

8/10

Excellent

26 Jan 2026

Sara

Lovely staff, great location

Leisure

6/10

Pleasant

15 Jan 2026

Adaria A

Room was small for 4 ppl. Terrible view and construction going on so loud at times.
However, we enjoyed the free breakfast we got and the use of bicycles. They went fast in the morning. Nice to have them available.

Leisure Family

10/10

Exceptional

14 Jan 2026

Kevin

Everything really

Leisure Partner

2/10

Poor

30 Dec 2025

Val

Hidden charges

4/10

Poor

28 Dec 2025

Dondre

Beware, The hotel is under construction. The hotel is shabby at best.

Leisure

10/10

Exceptional

28 Dec 2025

Judith

Amenities are great Staff excellent and CONVENIENT to all

Business_and_leisure Family

10/10

Exceptional

23 Dec 2025

Melissa

The hotel was really nice. The location is great. But most off all the staff was super nice and helpful. The team at the beach were super attentive and the manager, Jeremy - super helpful. Thank you!

Leisure Self

10/10

Exceptional

19 Dec 2025

Massiel

Overall a nice stay

Leisure Family

2/10

Poor

19 Dec 2025

Peter H

I really did not want to leave a bad review because staff was amazing. HORRIBLE PLACE TO STAY - Bathroom- had a see through door. Frosted tint door. Terrible idea no privacy and NO LOCK ON DOOR No room. Shower half wall - water got everywhere and I was constantly cleaning. water took a very long time to get hot- smal smal small. No air conditioning for the entire 5th floor day 1 - pool shut down by 5pm - teenagers and young adults kicked out of just sitting by pool. $300 security deposit per room - we had 3 rooms $49 resort fee for half day pool and you have to rent umbrella by the ocean. Would not recommend - staff was amazing though - very kind - no breakfast on last day bc kitchen was closed only purchase of buffet - would never come back

Leisure Family

6/10

Pleasant

15 Dec 2025

Olti

Location is pretty good. Rooms need some upgrading. Shower needed 10-15 to be running in order to get hot water. Staff was really nice and welcoming

6/10

Pleasant

15 Dec 2025

john

We have stayed many times at the Nautilus and the staff is always friendly and helpful at the Hotel but the hotel and the hotel next store are both under construction and the pool area noise was so loud it made it impossible to relax. We also needed to switch our room due to the noise. It should have been disclosed that they were under construction at the time we booked the stay so they did give me a credit on our last night as we checked out early. If you are looking for quiet this is not the time to book here.

Leisure Family

10/10

Exceptional

15 Dec 2025

Gagan

Great room and breakfast service

10/10

Exceptional

15 Dec 2025

Elizabeth

The rooms were very clean, the beds very comfortable, staff was professional and very helpful.

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Jeannie

During our stay, Dec25, there was major construction at the hotel next to it, as well as at the entire back side of this hotel. At around 8am, expect extreme noise all around, like sleeping at a construction site. The hotel itself was okay, old but smells good and the staff is very friendly and helpful. I think there should definitely have been some fair warning of the construction though. Would not recommend for this reason.

Leisure Family

10/10

Exceptional

13 Dec 2025

thomas

Nice hotel

8/10

Excellent

12 Dec 2025

Domenica

Room and hallways can be better (smell, cleaniness)

Leisure Friends

4/10

Poor

08 Dec 2025

Robert

Rooms small. Bathroom very small. Beds say queen but smaller it seems

Self

2/10

Poor

08 Dec 2025

Christopher

I booked the Nautilus Sonesta months in advance for Miami Art Week to give my girlfriend her first real Miami Beach experience. Instead, this hotel managed to deliver one of the worst stays I’ve ever had.

A few weeks before arrival, the hotel suddenly informed us our reserved room was under construction and downgraded us to a room without a balcony. They initially offered an extremely small discount, and only after multiple back-and-forth emails did they increase it slightly, but still nowhere near acceptable.

Once we finally got into the room, all we could hear was blaring reggaeton and constant construction banging from morning through the day. The shower wouldn’t get warm; we had to run it for over an hour. Then the sink clogged and backed up, and the toilet began overflowing. When we called reception, they told us to “run both at the same time,” which made things worse.
They switched our room, but the new one had the same issues: 45 minutes to an hour for warm water, barely any water pressure—my girlfriend could hardly wash her hair. And to make things even worse, as she was getting out of the shower, window washers were staring into the room, pointing and laughing at her in her towel. Completely unacceptable.
The hotel’s idea of compensation a few drink vouchers.
For a property that markets itself as a high-end, historic Miami Beach hotel, customer service, and maintenance are nowhere near the standard they pretend to be. Our stay should have been fully comped.TERRIBLE

Partner

4/10

Poor

30 Nov 2025

Emily

Pool wasn’t available room was so small and ugly

8/10

Excellent

30 Nov 2025

Marcelo

Nice hotel and clean but the pool was under construction and the rooms are super outdated

6/10

Pleasant

24 Nov 2025

Gareth

If everything was working as it should it’d be a great hotel to recommend. However, the pool area was completely shut, something that was never communicated when booking. Also the building site next door was extremely loud, you couldn’t sit outside for breakfast due to the extreme construction noise. Until all of this is complete I wouldn’t recommend this hotel

Business

10/10

Exceptional

21 Nov 2025

Ruslan

Friendly people and good hotel.

2/10

Poor

19 Nov 2025

Kelle Daiane Hausmann

The pool and outside area was closed for construction. And on my second day the hotel was out of power for over 12 hours. No hot water, no lights, etc…

Leisure Family

2/10

Poor

18 Nov 2025

Lydia

Room was dirty, tiny. We lost power for several hours. Had to get ready in the dark with no AC. Had to get switched to a different hotel at 1am which ended up being even worse and even smaller. Construction and jack hammer noise at both places. The second one we had to move to was basically a motel quality. We didn’t even stay the remainder of our stay and got a totally new hotel. Horrible.

Business_and_leisure Friends

10/10

Exceptional

15 Nov 2025

Charles D

Clean room, great beach access, pool was under renovation however we were accommodated next door.

Leisure Family

10/10

Exceptional

15 Nov 2025

Joseph

No Balcony or pool however we were comped for our breakfast each day. We were fine.

2/10

Poor

15 Nov 2025

Andrew

They charged us upon arrival for our room on our credit card but we already prepaid it then told us they needed to keep it ok hold on our car u til we left…never mentioned the pool had no water in it and that it was under construction. We to relax poolside and it was empty. Not that impressed I would not come back.

Leisure Family

10/10

Exceptional

14 Nov 2025

Justin

Super clean and staff has rooms super spotless and clean. Lobby was a very comfortable with a very laid back and good vibe atmosphere!! Only down fall was the pool area behind closed due to renovations. Totally understandable Better things take down fall. Would deff come back to check out the new and improved hotel! Thanks Again

Leisure Partner

2/10

Poor

13 Nov 2025

roberto alejandro

its in remodelatinon, not pool and very expansive cost of beach services in winter, incredible

Business

10/10

Exceptional

08 Nov 2025

Adam

All the staff is very courteous, nice to chat with, and very helpful.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

cedo

Great staff

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Joseph

Great family vacation!

10/10

Exceptional

01 Nov 2025

Jamie

Great location

Business Friends

10/10

Exceptional

30 Oct 2025

Norma

Clean room, great customer service, and friendly staff.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Gerardo

All good but the bathroom in my room, water everywhere from the shower

Leisure Family

10/10

Exceptional

29 Oct 2025

Jamie

Well, this is a little bit of an older Hotel. It was absolutely stunning inside and they are making every effort to update and fortify the exterior. The proximity to the beach can’t be beat, and the customer service was outstanding.

Business

6/10

Pleasant

28 Oct 2025

Nichole

Easy beach front access, hotel was under construction so noisy, one of the beds was broken in my room and was very noisy. Staff was friendly.

Business

10/10

Exceptional

25 Oct 2025

Victoria

Loved the beach access! Complimentary and although the rooms were decent, I was very happy with my stay! I would return. Used the valet parking on site and enjoyed the drinks by the pool! Walls are super thin.

Family

4/10

Poor

24 Oct 2025

Ravi

Room size was small for the price. Not great value

2/10

Poor

23 Oct 2025

Patricia

We were not offered the beverages or free breakfast that was supposed to be part of my package. I saw this in my receipt after the fact.Communication was terrible at front desk. We arrived early and our room was not ready which was understandable. The lady at front desk said she would call housekeeping and get the room made up. Led us to believe this would be short turn around. We went for lunch and checked back…nothing…we waited for 5 hours. Check in was 4pm and we waited until 4:30p having arrived at hotel at 11:30am. Absolutely terrible customer service. Hotel was beautiful and grounds exceptional. Pool and restaurant staff awesome. After waiting for 5 hours, received a room that da ex a concrete building on all 3 sides. Had to look up to see the sky. Brutal having paid $500 USD for this. Will not stay again!!

Leisure Partner

6/10

Pleasant

20 Oct 2025

Anne

The staff was very rude to us. They didn't change the sheets. They were crumb all over the bed. A glass Broke and they never sweep the floor. I step on the glass. I will NEVER STAY THERE again . And I will NEVER LET anyone of my friends stay there. Awful. The resort was under construction

Leisure Family

10/10

Exceptional

19 Oct 2025

THANH

Good services!

Business_and_leisure Partner

4/10

Poor

16 Oct 2025

Fernanda

The hotel was under renovation, and we were never informed about it. There was noise in the rooms and workers in the pool area. It’s really a matter of expectation — if we had been told beforehand, it would have been fine, but since we weren’t, the surprise left a negative impression.

Leisure Friends

6/10

Pleasant

14 Oct 2025

Richard

The property was nice, the Free Breakfast $ 28 service charge, was very poor, pancakes horrible waffles like a hockey puck, and the service not great, PS the hotel was very empty so no excuse for service issues. I am going to notify the Miami Beach Health Dept. about the bedbug problem, I know it’s not the hotels fault, but the could have tried to speak with me about it instead they just switched my room, no offer to launder my clothes or pay my urgent care deductible!

Leisure Partner

10/10

Exceptional

13 Oct 2025

Tatiana

Excellent breakfast, clean room and friendly staff!

Leisure Family_with_children

10/10

Exceptional

09 Oct 2025

Acelia

Poor and expensive Breakfast , few options

Leisure Family

10/10

Exceptional

07 Oct 2025

Naomy

Construction was being done at the property

Leisure Family_with_children

2/10

Poor

07 Oct 2025

Sophia

This hotel is under construction and renovation. The pool area is completely dirty with a ton of dust because there are cranes above the pool doing construction. It’s very noisy. The rooms are small and dreary. I regret staying in this hotel and would not recommend it to anybody.

Leisure Friends

2/10

Poor

06 Oct 2025

Elisa

The front desk supervisor a Caucasian lady with long blonde hair. She’s the worst person they could have at the front desk welcoming guest. Her demeanor is HORRIBLE. It’s because of her I will never come to that hotel again and I will spread the word to any of my friends and family as well.

Leisure Family

6/10

Pleasant

01 Oct 2025

Gisele

Good stay but had multiple concerns like broken iron, non functional hair dryer, table lamp light was not replaced.

8/10

Excellent

01 Oct 2025

Jose

Hotel is okay. Humidity in the room was a problem for the first day but the AC took care of that after 8hr running. The pool area needs updating. Beach area service was great.

Leisure Family

4/10

Poor

29 Sep 2025

petra

Very disappointed it was my fourth stayed and definitely last one

Leisure Friends

10/10

Exceptional

28 Sep 2025

Nadia

Other than on-going construction, a great time.

Family

10/10

Exceptional

24 Sep 2025

Gwendolyn

Great experience … The beach is right at your back door . Wonderful dining options and perfect location if want to tour the city .

Leisure Partner

10/10

Exceptional

20 Sep 2025

Jessica

Very clean property with helpful staff. Delicious fish tacos from their restaurant. Nice breakfast cafe in the lobby for quick and easy meal on-the-go. Very convenient walk to the convention center.

Business Self

8/10

Excellent

19 Sep 2025

Sherron

Staying here has taught me to always confirm if there is a mini fridge and microwave in the room!!! They do not!!!! Also I wasn’t pleased with the bed being in the middle of the room “literally “ nestled right below the A/C vent. We were either freezing cold or scorching hot. All in all staff very friendly though!!

Partner

6/10

Pleasant

18 Sep 2025

Peter

Amazed that hotel did not mention construction work around the property. Makes a serious impact on the enjoyment of the property.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Sandra

Muy limpio,servicio al cliente exelente,area de la picina exelente,cerca de muchos restaurantes y tiendas para ir de shoping,la playa queda despues de la picina.

Leisure Partner

4/10

Poor

14 Sep 2025

Laura

No te dicen del destination fee cuando entras y hay muchos impuestos y cosas que te cobran que es confuso, el asensor es super pequeño en dos ocasiones tomamos las escaleras desde el 6 piso, todo se trata de dinero te cobran por todo las sombrillas en la playa también y entiendo que es un negocio pero uno se siente que solo te tratan por las propinas pero en fin no regresaría a esté hotel

Leisure Partner

10/10

Exceptional

13 Sep 2025

Till

El hotel es bien ubicado, el area es extremadamente cara, el hotel tiene precios competitivos en hospedaje y comida considerando lo carisma que es el area y la ciudad. Lo recomiendo

Business Partner

6/10

Pleasant

05 Sep 2025

Limaris

Good location, easy access to the beach.

10/10

Exceptional

03 Sep 2025

Daniella

Nos encantó mucho nuestra estadía en el hotel
Lo recomiendo 100%

10/10