Name: The Sagamore Hotel South Beach
Address: 1671 Collins Avenue, Miami Beach, 33139, US

The Sagamore Hotel South Beach

Miami Area - FL · United States

100 reviews shown

10/10

Exceptional

10 Jul 2026

Larissa

We had to switch hotels due to an issue with our previous room A/C. We were able to secure a room at the Sagamore and wish we had stayed there from day 1. Amazing staff, spacious and clean rooms. The pool was great, and direct access to the beach with lounge chair/umbrella was a big plus. Wish we had stayed longer to take advantage of the gym and spa. Staff was extremely polite is every interaction we had. Will absolutely stay here again.

Friends

8/10

Excellent

07 Jul 2026

Edy

The staff are incredibly. Great location. Rooms need an upgrade

6/10

Pleasant

05 Jul 2026

Tracy

Our first room overlooked grafitti on a wall next door that resembled a
Drug den! We did say the room was unacceptable and were
Upgraded
To a lovely and clean room. Nothing fancy or beautiful but very comfortable. The place needs work. The quotes
From famous artists throughout the property were a nice touch. Not gping back.

Family

10/10

Exceptional

05 Jul 2026

Simone

Incredible Service and Stay—We Will Absolutely Be Back!Our experience at The Sagamore was absolutely superb, but it would not have been what it was without Melody at the front desk. What started off as a rough beginning to our trip completely turned around because of her. She transformed the entire vacation for my family and me while we were there celebrating my daughter's birthday. Melody was simply amazing. Every single time she was in the lobby, she greeted every guest with a warm smile and a kind hello. Her attention to detail went above and beyond, even ensuring my son's bed was made without us ever having to request it.Jared, who works by the pool, also made our family's time there truly wonderful. His energy is amazing, he was incredibly nice, and the service was fast whenever we ordered drinks.Beyond the spectacular staff, the hotel itself is amazing. The amenities are great, and our room was extremely clean with very comfortable beds. Housekeeping did a phenomenal job keeping everything spotless throughout our stay.We will definitely be back and will absolutely stay at this hotel again. My daughter is still talking about it! A huge thank you to Melody and Jared for their outstanding hospitality and making our stay an excellent one. In addition, the host that check this out her customer service was amazing as well. We informed her that we were headed to Fort Lauderdale to stay at another hotel and she was so kind to find places to eat.

Family_with_children

8/10

Excellent

04 Jul 2026

Mohamad

Sure value in south beach

Partner

10/10

Exceptional

02 Jul 2026

Nanci

We’ll definitely be staying here again! The location was perfect, walking distance to Lincoln Road and Ocean Drive, while directly on the beach. The pool area was beautiful and very family-friendly, and the entire staff made our stay exceptional.

From the moment we arrived, the front desk regularly checked in to make sure we had everything we needed and were enjoying our stay. A special thank you to Warren, Vito, and Jamal, who went above and beyond to make our time by the pool so enjoyable; they were incredibly friendly, accommodating, and attentive.

The hotel was clean, and the rooms were spacious enough that we ended up extending our stay by an extra night. Highly recommend this hotel for anyone looking for a relaxing, family-friendly getaway!

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Karen

All positive - A+++. Excellent customer service, staff are amazing and food is delicious. Excellent location.

Family_with_children

2/10

Poor

01 Jul 2026

Ricardo

Disappointing. We paid over USD $500 for a room at the very end of a depressing hallway, which had a terrible view of an alley and a layout so absurd that the fridge was bigger than the closet.

The facilities are neglected; there is no restaurant on-site, only a coffee station. Additionally, we were forced to pay a mandatory USD $50 daily fee just for beach towels, which they call a “resort fee.” A truly depressing experience all around.

To make matters worse, we went specifically for the beach, but the truth is that Miami Beach no longer exists—now it is \"Sargassum Beach.\" A total deception.

Partner

10/10

Exceptional

30 Jun 2026

Josh

Staff was great and hotel vibe was awesome

4/10

Poor

28 Jun 2026

Jacqueline

If you're coming to South Beach spend a little more amd go to Loews.
The service was awful.
Definitely not a resort feel for the price.

Business Friends

10/10

Exceptional

24 Jun 2026

Kelly

I’m a local but stay the Sagamore almost every other weekend for business and fun on South Beach. The staff is always amazing, the food is good, and the rooms are beautiful.

This time it was a last minute stay due to a work booking and the front desk remembered me and gave me an amazing upgrade!!! So wonderful and greatly appreciated! See you guys soon— probably this weekend 😉🙏♥️

Business Partner

10/10

Exceptional

18 Jun 2026

Trina

Partner

10/10

Exceptional

17 Jun 2026

Ira

Overall wonderful stay and memorable experience ! This is our fourth stay at the Sagamore and it never disappoints. Great check in experience . The staff at the front desk gave us a wonderful room, the oceanfront suite with wonderful views , updated bathroom and living space. We also got to enjoy the FIFA soccer games playing outside the pool area . The hotel is close to the beach , restaurants, and the area feels lively . We love staying here !

Partner

10/10

Exceptional

14 Jun 2026

margarita jasmin

The place was clean . Very private area ans I love that their alot of commercial places outside and is all walking distance. Perfect for someone that dont drive

Family_with_children

10/10

Exceptional

13 Jun 2026

Joy

Everything went smoothly from check in to check out! Very clean, spacious rooms and the resort was very modern, loved the different art pieces. The pool was great and beach was steps away!

Friends

10/10

Exceptional

13 Jun 2026

Stephen

Fantastic Hotel! 10/10 for location right on the beach, within minutes walk to Ocean Drive and restaurants. 100% recommend this hotel ⭐️⭐️⭐️⭐️⭐️

Partner

6/10

Pleasant

06 Jun 2026

Bernard

J’aurais aimé être prévenu que pendant mon séjour du week-end, l’hôtel organisait une présentation de mode avec énormément de monde bruyant désagréable.
De même mauvais point pour l’organisation du parking à la limite de l’arnaque : demande de paiement en cash à l’arrivée, à des tarifs prohibitifs.
Délai très long pour récupérer son véhicule.
Concernant les chaises longues disponibles sur la plage, indiquéescomme gratuite pour deux heures, mais en fait il faut débourser 30 $ pour obtenir un parasol quelque soit la durée.

Partner

10/10

Exceptional

04 Jun 2026

Karen

I love staying at The Sagamore. It’s relatively quiet, has a nice pool where the water is always refreshing but not cold. Most of all, I love having a suite instead of a small hotel room. Makes the vacation that much nicer.

Self

4/10

Poor

01 Jun 2026

leslie

Hotel is in a great location! But it was so loud and like a hang out in the lobby. I was given a room on the 6th floor but was not told the elevator was broken so would have to take the elevator to 5, walk all the way to the end of the bldg and then go to the stairwell and walk up to 6. It was very inconvenient and I booked my room months ago. They offered another room but it was on the 2nd floor at the back of the building above the pool and they said it will be very loud with dj and parties until midnight. The shower was broken and there was no conditioner. We used the QR code in the room for room service and confirmed an order but when it didn't change status from confirmed for over an hour, we called down and they had no idea because it's a 3rd party provider. They suggested I look at the app their provider used and find customer service and call/email them to get refunded. After some back and forth, someone at the front walked to the providers location for us since they were not answering their phone and they told them never got an order. However my credit card was charged and the order was confirmed through the app. I'm awaiting the credit for my room service that never arrived. The hotel did comp the resort fee, but doubtful I'll ever stay again.

Business

10/10

Exceptional

30 May 2026

Bruno

IT IS AMAZING!

8/10

Excellent

30 May 2026

Ian

A great location for the beach and Lincoln Road. Walking distance to Ocean Drive.

If you are familiar with big chain hotels this place felt a little different. Room was okay albeit a little on the small side but we were only here three days so it wasn’t too bad. Bed was very comfortable and overall the room was quiet. The door to the room was directly off a long hallway so we did hear people walking past.

Pool and beach access was great. Beds on the beach were free but an extra $30 for a parasol which didn’t sit well with me. Loews did the same when we stopped their last year but it doesn’t make it right.

Staff were all very pleasant and the coffee bar on site was great for a light breakfast.

I would stay here again but probably not for a long period given the size of the room.

Partner

10/10

Exceptional

27 May 2026

Jill

We love this hotel! We stay in a bungalow right by the pool and always have an amazing stay!

Family_with_children

10/10

Exceptional

25 May 2026

Mariana

Location

Friends

10/10

Exceptional

25 May 2026

Mirta

Location

Friends

10/10

Exceptional

23 May 2026

Armine

Clean

Family_with_children

10/10

Exceptional

20 May 2026

Joseph

Awesome hotel/resort in a prime location.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Gaetano

The location was perfect for walking, riding bikes, beach access and near all restaurants. I would definitely return to the Sagamore Hotel. The property was recommended by friends that have been going there every year.

Partner

10/10

Exceptional

20 May 2026

Sherrie

Choose this centrally located boutique hotel, my experience was amazing from the pleasant smell walking in the door to the courteous staff, clean well stocked rooms to the swimming pool!!! Everything was perfect for our 28th anniversary ♥️

8/10

Excellent

19 May 2026

Raquel

The vibe is great! Love all the art. Staff is also amazing.

4/10

Poor

19 May 2026

Sean Serkan

This is a total Miami rip-off. They are charging resort fee, advertise complimentary beach chairs but then charge $30 for the umbrella - who gets a beach chair without umbrella? Just be semi-decent and don't try exploit your customers, I have stayed in tens of beach hotels and I was never charged for umbrella only - this is just ridicilous.

Partner

8/10

Excellent

18 May 2026

Charles

My suite was large and clean.

Self

8/10

Excellent

17 May 2026

Ginny

Great location. Well-kept property and we had a lovely room. Liked the refillable water bottles - a neat touch. Didn’t like being charged $30 for a beach umbrella after already paying $49 resort fee each

Partner

2/10

Poor

17 May 2026

kelly

My sunglasses were stolen, a police report was filed and the pool security were supposed to be in touch regarding the video footage. Very disappointing and staff were arrogant.

8/10

Excellent

13 May 2026

Rukshana

Hotel design is much nicer inside than I expected from the pictures. There were a couple of art exhibitions throughout the lobby which was cool.

The pool was small and there were a lot of children splashing around. If you're going with kids or don't mind the splashes then it's probably fine for you. If the pool was bigger it would be OK also but it was a strange mix of people drinking (pool party) vibes and kids. Hotel staff were also weirdly specific (and would stop you)about which water fountain you could fill your water bottle at. You couldn't use the lemon infused water but could you the fountain-- which felt a bit strange TBH.

Partner

8/10

Excellent

05 May 2026

Chris

We were on the fifth floor and had a view of the ocean. That was really nice. It was partially blocked by palm trees, but was still a really nice view. The room was nice but could’ve used a little bit of updating. It had some slightly cracked tiles on the floor and a small TV. Location was fantastic being right on the beach.

Partner

4/10

Poor

05 May 2026

ramin

Nothing special at all.
Rude front desk staff.

Not worth staying here again.

10/10

Exceptional

04 May 2026

Julie M

I recently stayed at the Sagamore Hotel South Beach, and it was truly an unforgettable experience!

From the moment we arrived, the service was warm, welcoming, and attentive. The all-suite setup is a game changer—having separate living and sleeping spaces made the stay feel luxurious, spacious, and perfect for relaxing after a long day. The design of the hotel is absolutely stunning, with its unique blend of modern art and South Beach elegance. Everywhere you turn, there’s something visually interesting and beautifully curated.

The location could not be better—right in the heart of South Beach with direct beach access. Being able to walk out to the ocean, enjoy the pool area, and still be steps away from restaurants, shopping, and nightlife made everything incredibly convenient.

The pool and beachfront setup were standout highlights. The atmosphere was both lively and relaxing, with plenty of space to unwind while still feeling like you’re in the center of it all. It truly gave that perfect “vacation vibe.”

The only minor inconvenience was that the TVs in the living room and bedroom were on different networks, which made it a little difficult to continue watching the same show when moving between rooms. It’s a small detail, but worth noting for convenience.

Overall, this hotel exceeded expectations in comfort, style, location, and service. I would absolutely stay here again and highly recommend it to anyone looking for a chic, relaxing, and well-located South Beach exper

Partner

10/10

Exceptional

03 May 2026

Robert

We have stayed here twice now and love it!

Partner

10/10

Exceptional

30 Apr 2026

ethan

Overall very good and very comfortable. Clean and well appointed. Very nice pool and beach. A couple things they could work on is new mattresses and an ice maker for guest use.

Partner

10/10

Exceptional

29 Apr 2026

Denette

Great hotel is the middle of everything. Would stay there again!

10/10

Exceptional

29 Apr 2026

Lucas

Nice place in an excellent location. Not the fanciest or biggest of hotels but we loved it. Would stay again.

10/10

Exceptional

28 Apr 2026

alvaro

So nice espectacular place

6/10

Pleasant

24 Apr 2026

Lawrence

View of a next door wall of building marked with lots of construction survey marking. Unable to see the sky or the outside areas

Partner

10/10

Exceptional

24 Apr 2026

isabelle

Excellent service

Partner

10/10

Exceptional

20 Apr 2026

Melody

This hotel is an absolute dream. Everyone should stay here over any of the hotels in close proximity!

Family

10/10

Exceptional

19 Apr 2026

Mike

Great resort within walking distance to Art Deco ocean drive which was great. We loved the room and great bartender at the bar! When you needed something they were on it!! Definitely recommend it! Beds were great !

10/10

Exceptional

19 Apr 2026

Borche

Clea room great staff

Family

10/10

Exceptional

13 Apr 2026

Rachael

Great place!

Self

2/10

Poor

11 Apr 2026

Ahmed

It is not as it appears in the photos. The sofas were unclean. Furthermore, after leaving the room for two days and returning to complete my stay, I found the entire room are wet including the bed sheets. Additionally, they place \"Reserved\" signs on the best poolside tables simply to prevent guests from using them. When we went to the beach, they refused to open the umbrellas, citing the weather as an excuse—even though every surrounding hotel had their umbrellas open.

10/10

Exceptional

08 Apr 2026

Ira

Great location, view, clean room

8/10

Excellent

08 Apr 2026

Carrie

Exceptional service from all employees! Pool and beach access was excellent. Room conditions are ok, but amenities and service makes up for it!

Family_with_children

10/10

Exceptional

07 Apr 2026

Julie

The staff was professional and nice. Always willing to take care of our needs.

10/10

Exceptional

06 Apr 2026

Steve

My family had three rooms at the Sagamore for a weekend celebrating my in-laws' 55th anniversary. Melody and the entire team at the Sagamore made it an unforgettable weekend at a beautiful hotel. The pool was great, the rooms were very comfortable and nice and the service was outstanding. We used the valet service which also worked great. 5-star experience!!

Family_with_children

6/10

Pleasant

04 Apr 2026

doris

There was a music fesitval going on with this hotel as well as the next 6 hotels down the block with EDM going until 11pm. We were not informed by Hotel Sagamore about this event, we would have stayed elsewhere.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Pia

I traveled with my husband and two teenagers. We had a 2-story bungalow, which gave us a lot of space. Overall, very happy I booked here! It’s in a great location- right on the beach, tons of restaurants and stores walking distance. It’s an old, 1920s hotel with lots of character and modern amenities. Not the Ritz (which is next door) but I liked that it was smaller and a little more unique. Seemed like a good mix of families and couples. The pool got crowded, but we always found chairs. My kids loved going back and forth from beach to pool. The free bike rentals were great— the hotel is right on the path that runs along the ocean. Service was great. And the hotel bar (Water Lion) was amazing- rated too in the city. Highly recommend!

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Ira

Great location, view of the beach, and clean hotel.

Partner

4/10

Poor

02 Apr 2026

Michelle

The hotel says it’s non-smoking, but that’s only in rooms. There were cigarette butts all over the outside of our room. One day, when we came back from dinner, our entire room smelled like pot.

The staff at the pool managing the towels was the rudest person I’ve ever met at a hotel. They were seriously gate keeping the towels to 2 per person - at a pool! Then at the beach, they never had enough towels there either.

There were shared couches outdoors on the patio, which our room walked right onto. One morning, my kids went out there to play soccer and there was a vagrant man sleeping on one of the couches.

None of the staff was apologetic about any of this.

The location is good and it’s right on the beach. The pool was nice, but the pool food was not good, we always sent someone in our party outside of the hotel for lunch.

8/10

Excellent

01 Apr 2026

Aracelli

Property outdated

Needs more amenities

Family_with_children

10/10

Exceptional

31 Mar 2026

Don

Staff were all friendly and helpful.

Friends

10/10

Exceptional

30 Mar 2026

Emmy

Beautiful art deco hotel! Good water pressure, comfortable beds, responsive team. Beach is perfection!

Friends_and_family Friends

6/10

Pleasant

30 Mar 2026

david

Average

10/10

Exceptional

29 Mar 2026

Joseph

The room was large, clean and very comfortable. The staff is friendly and attentive. The beach is perfect. The pool is small but conveniently located.

Family

8/10

Excellent

27 Mar 2026

Jonathan

Great hotel unfortunately overshadowed by terrible neighboring hotels which ruined one full day morning to 11pm.

The hotel next door The National is an adults only party hotel with management that told us they are fine getting noise violations and paying the fine and continue to blast music all day long—I have been to clubs, stadiums and concerts and never heard music this loud. You hear it loudly on the beach, in the ocean and even underwater.

That was only one day of our stay and the rest was lovely, great staff, great service, but I would never stay in this area again and risk that.

I also was put off by the absurd extra fees. They have become standard but if you drive be prepared to pay an extra $100 a day for resort fee and parking. That should be built into the overnight price.

10/10

Exceptional

26 Mar 2026

Kenneth

Nice suite. Easy access to the beach.

8/10

Excellent

23 Mar 2026

Mark

okay

Family_with_children

10/10

Exceptional

22 Mar 2026

Daniella

Amazing!

Friends

10/10

Exceptional

22 Mar 2026

Brian

Everything was fantastic! Loved our room. Staff was helpful. Beautiful hotel

Friends

10/10

Exceptional

22 Mar 2026

Sharon

The service is incredible the people are very nice! The room is awesome!!! Spacious and clean, a little dated, their toilets and showers need to be updated! Their cappuccino is amazing and the beach is gorgeous! The gym is not a gym and the pool could be better. But honestly I have stayed in many places in south beach and this one was good!

Family_with_children

2/10

Poor

21 Mar 2026

Frank

Plumbing needed work. Shower leaked. Not proper coffee in coffee bar. Poor carpentry in rooms. Front desk and doormen ok

Needs updating. Kitchen a joke. Room menu and food poor

Workout room ok

Beds small

Refrig ok but cheap

Had the makings but poorly executed

Self

8/10

Excellent

16 Mar 2026

William

Great location, slightly dated hotel but rooms very clean , staff was great, Hotel Wifii was pretty bad all 4 days …Hotel was aware of the problem but couldn’t get it fixed quickly . would definitely stay here again

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Steven

The hotel was excellent. Amazing location, easy 10 min walk to Ocean Drive. Loads of restaurants and shops nearby. Direct access to the beach. The rooms were lovely, super clean. Staff was excellent. All in all a 10/10!

Business

8/10

Excellent

10 Mar 2026

Gregory

Nice pool, clean. No hot tub.

Family

10/10

Exceptional

07 Mar 2026

Hugo

Room was the only disappointment with a view to an abandoned building

10/10

Exceptional

07 Mar 2026

Erica

We stayed in room 601 (stand alone penthouse on rooftop). We had a side view to the ocean and it was just perfect!! We would definitely stay here again!

Partner

6/10

Pleasant

06 Mar 2026

Leslie

View was terrible overlooked the roof of another building. Hallways are painted very dark grey and are poorly lit. Music outside was loud until 11:30 pm and the Fire alarm went off at 3:30 am.

Business

10/10

Exceptional

02 Mar 2026

Dennis

The beach access is great, the pool is large and the room are big..
Only thing missing is a hot tube..

6/10

Pleasant

01 Mar 2026

Alysson

Spacious room but outdated. Front desk was not helpful

2/10

Poor

01 Mar 2026

Susan

I had high expectations of the \"all suite \" hotel.
The reception area is lovely , pool and gardens lovely , then you take the lift to your room

Open the door to find a very tired room , bathroom shower not working , kitchen facilities , a coffee maker amd microwave , 2cups and glasses , fridge freezer. No washing up kit , no dishcloth , nothing to dry up with

I am guessing after covid no kitchen wear plates etc are provided .

Bed was comfortable and clean

I would like a 50% refund as i am so unhappy with my stay .

Until they remodel the rooms i won't be returning .
Overpriced ,overated

Partner

6/10

Pleasant

01 Mar 2026

Cynthia

The room at the Sagamore was very clean and spacious with a large balcony overlooking the ocean. The bathroom was dated but clean. The door to the water closet was broken so we had to go around to get in. They never came to fix it after asking two times. Upon checking out we mentioned it again and basically told we should not complain because they upgraded the room for us.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Tiah L

Everything was perfect once again. My second trip to the hotel and everything was great

Family

10/10

Exceptional

24 Feb 2026

Cody

We loved it

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Joseph

The room was very clean, the bed very comfortable, and it has easy access to the beach.

They were able to switch out the goose feather pillows with good hypoallergenic ones. I wasn’t bothered by any noise.

The staff and management all seemed very motivated to make sure we had a great stay, and we did.

Leisure Family

10/10

Exceptional

15 Feb 2026

Erica

Love this hotel highly recommend. Ariel one of the workers was the absolute best. He was one of the reasons I gave 5 stars. Loved the 2 hour free bikes and the pool was just awesome. Did a garden view room that basically turned out to be an ocean front so that was a bonus. Next time I’m in south beach this is where I’ll be staying !

10/10

Exceptional

12 Feb 2026

Christopher

Great reception team. Morning day and night

8/10

Excellent

10 Feb 2026

Peter

Courteous staff and amenities.

Leisure Partner

2/10

Poor

10 Feb 2026

louis

•Room was terribly out dated.
No heat (it was 42° in miami)
•Bed spread had stains
•Extremely noisy at 7am. People rolling track containers around every morning. Sounded like a train.
• Leaky faucet in tub that was almost impossible to fall asleep with.
• Staff at front desk basic shrugged their shoulders when i complained.
But hey, they took $50 off my stay. A whooping 3%

Leisure Friends

10/10

Exceptional

09 Feb 2026

Claudia

Great room, very clean. Staff was helpful and courteous. Mickey at the pool bar was a gem! We had a great time

Friends_and_family Friends

8/10

Excellent

03 Feb 2026

Lisa

We had a great stay. The staff are friendly and helpful. The rooms are modern and clean . Comfy beds. My only complaint is the slamming doors in the hallways . We moved rooms after 1 night , it was marginally quieter.

Partner

8/10

Excellent

02 Feb 2026

Ramya

Beautiful art deco hotel at a great location. Pool, gym, wellness activities, bike rental, beach loungers are great. The house keeping and bell staff are great.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Oscar

The room was so big and beautiful, and the bed was very comfortable and so where is the pillow?

10/10

Exceptional

29 Jan 2026

Mary

Great location. Loved the pool. Nice room.

Leisure Self

4/10

Poor

28 Jan 2026

lynn

different towers. I had to upgrade to the better one for $50/night more when I arrived. Not quiet, parties and loud music until 11pm.

Self

8/10

Excellent

27 Jan 2026

Güven

Otel genel olarak güzel , havuz sahil hizmet çok iyi. Konum efsane , personel iyi ama oda çok sıkıntılı, rutubetli ve küf kokuyor. Odanın camı açılmıyor . Klima elektirik süpürgesi gibi çalışıyor . Bence odanın acilen tadilata girmesi lazım

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Milena

Delightful hotel, location and super cool vibe

10/10

Exceptional

21 Jan 2026

Michael

Nice

Partner

4/10

Poor

20 Jan 2026

Laurie

I was a returning customer vacationing with my family (including kids) and had an extremely disappointing experience. We encountered multiple cockroaches in our room, which is unacceptable when the room rate is exceeding $600 per night. I immediately reported the issue and shared photographs as documentation. However, we were never proactively offered a room relocation or reassured that the situation was fully addressed. The ongoing fear of additional cockroaches made it impossible to feel comfortable and enjoy our stay. The fact that I had to request compensation on my own, rather than being offered, further compounded an already negative experience. The only concession made was a waiver of resort fees, which falls well below industry standards for a documented health issue. I also submitted a formal complaint to Expedia Guest Services, but the response was that the resort fee waiver was all I would receive. I consequently reached out multiple times to address this with management and the customer experience staff that had texted me during my stay, but I was ignored and felt dismissed. I am posting this review to accurately reflect my experience and welcome hotel management to respond publicly and address these concerns.

Leisure Family

6/10

Pleasant

20 Jan 2026

Adam

Beds were extremely soft

Leisure

10/10

Exceptional

20 Jan 2026

Tiah

By far one of the best hotels I’ve stayed at on south beach