Lennox Hotel Miami

United States , Miami Area - FL
Miami Beach, 1900 Collins Ave
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Catherine Mary Bridget

Easily walkable to shops, restaurants, beach. Beautiful pool area.

Partner

10/10

Exceptional

11 Mar 2026

Gary

Great property

8/10

Excellent

05 Mar 2026

Andrew

Very good overall.

Business

10/10

Exceptional

02 Mar 2026

Craig

Great staff everyone was nice an polite hotel was super clean everything was top tier 5 stars without A question I’m gonna use some decoration ideas from the Lennox for my man cave hahaha love the place will be back for sure…Stay Blessed…

Mr. Seaborn

Partner

8/10

Excellent

01 Mar 2026

William

Bathroom was weird and inconvenient, but otherwise the room was great. Good service at the bar, nice pool but kept closing early.

Self

10/10

Exceptional

01 Mar 2026

Delanese

Lovely, boutique property. I especially loved the Molton Brown products in the bathroom. Great shower, hot and relaxing. Easy check in and friendly staff. Great location. This will be my go to property in Miami.

Self

10/10

Exceptional

26 Feb 2026

Pablo

Great place. Nice and clean

10/10

Exceptional

24 Feb 2026

Maria

Wonderful experience! The pool area was so relaxing with the waterfall it has a spa like feeling, the staff was extraordinary from check in to check out, the cleaning staff and bar tenders, all had smiles on their faces and were so polite and friendly! The staff really make the place my top choice of South beach/Miami Beach stays!!

Partner

10/10

Exceptional

19 Feb 2026

Maryam

Home away from
Home!

10/10

Exceptional

13 Feb 2026

Robert

Hotel was boutique and great location

10/10

Exceptional

11 Feb 2026

Gabrielle

This property is always amazing in all ways!

Partner

8/10

Excellent

09 Feb 2026

Nia

Room was clean
Staff were all lovely
Good amenities but annoying having to ask for coffee pods every morning as they were not automatically replenished

Leisure Partner

10/10

Exceptional

19 Jan 2026

Steven

Great hotel and location!

2/10

Poor

18 Jan 2026

Ryan

The hotel smelled and there were roaches in the room.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Jessica Justyna

Space and location

Leisure Friends

10/10

Exceptional

13 Jan 2026

Mart

This is my 4th or 5th stay at the Lennox and I love this hotel. I always get a cabana room by the pool and I love being able to step right outside and read a book or take a nap poolside. The grounds are super nice and the staff is friendly. I always use the gym, and while it's small, it has plenty of the right equipment to get the job done. I did not eat at the restaurant this trip but in the past it's always been great food. I love the location right on Collins, and the courtesy golf cart and private beach area are both great amenities. I look forward to my next stay at the Lennox.

Business

10/10

Exceptional

04 Jan 2026

Jessica

Clean, friendly and attentive staff, European-like feel, high-end toiletries, boutique. Very nice! Was perfect for me (solo female).

Leisure Self

8/10

Excellent

04 Jan 2026

Richard

Clean room, good location, friendly staff

Leisure Family

10/10

Exceptional

03 Jan 2026

Jeffrey

Room was comfortable and front desk staff was very friendly.

Leisure Family

4/10

Poor

03 Jan 2026

Bruce

One of the bathrooms had water running nonstop all night and they had no help to come fix it.

Leisure Friends

10/10

Exceptional

27 Dec 2025

Marcia

Clean room, accommodated me with a room 8 hours early!, credited me $30 because I hadn’t used $10 drink vouchers, close to beach, warm pool and nice a/c in room.

Leisure Self

10/10

Exceptional

26 Dec 2025

Amel

Excellent all around

Leisure Family

8/10

Excellent

20 Dec 2025

Christian

No view but premises were awesome

Leisure Family

6/10

Pleasant

16 Dec 2025

John

Shower ran out of hot water. Loud thumping disco music at night interrupted dlerp

10/10

Exceptional

10 Dec 2025

DEREK

Beautiful hotel great staff

Business Family

10/10

Exceptional

03 Dec 2025

Michael

Perfect

Business

10/10

Exceptional

20 Nov 2025

Tyler

The room was on the smaller size but had plenty of room for the two of us for 1 evening. It was clean, well stocked and surprisingly quiet. The valet parking area is actually across the street from the hotel’s side entrance, that took a bit to discover, but overall an easy stay in a great location.

Partner

6/10

Pleasant

18 Nov 2025

George

Room service

10/10

Exceptional

16 Nov 2025

Edward

The room was perfect. Would come again

Leisure Family

6/10

Pleasant

16 Nov 2025

jasmine

The hotel was nice overall but somethings i wasn't aware of like the buildings were outside and you have to walk a long way to get to your room it's like a motel style but also my comforter had something under it but i didn't know what it was so i just took the comforter off the bed i don't know if it was washed to much and also if you don't buy breakfast the food is expensive i tried to order an omelette that only had cheese and bacon and it was 50 dollars and that's ridiculous and also they did not offer any other toppings

Friends_and_family Family

6/10

Pleasant

15 Nov 2025

Moniesha

Room and property were clean, modern. Air conditioning worked.

Business Self

10/10

Exceptional

14 Nov 2025

Marcia

Thank you Victor for assistance with the luggage on arrival and departure.
Thank you front desk for the extended time so that my elderly Mom could rest in the room before our time to head to the cruise ship at 1pm.
This is maybe my 4th or 5th stay here. A fabulous clean, quiet, perfectly located hotel. I choose the pool room each time for ease of access.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Chad

Beautiful property with a lovely pool. The golf cart service was a game changer, giving us easy rides to the beach, ocean drive and the outdoor shopping mall. Great people at the front desk, pool bar and running the shuttle service.

Leisure Family

10/10

Exceptional

21 Sep 2025

Jurgen

the only place i book in south beach every time i go there!

Leisure Self

10/10

Exceptional

16 Sep 2025

Gregory

Perfect

10/10

Exceptional

16 Sep 2025

Antonio

pool area was great

Leisure Partner

10/10

Exceptional

14 Sep 2025

Sybeth

Very clean and great area

Business

2/10

Poor

30 Aug 2025

Araceli

Toenail clippings and dirty sheets

Went to Miami on a birthday trip and didn’t think I would end up cleaning two rooms during my stay. Checked in on a Friday and had to pay additional cost for early check-in, which was fine. Went to drop my stuff off and left for the rest of the day. That night I went to shower and found toenail clippings in the shampoo bottle crumbs by the TV. When I went to lift the comforter up, I saw dirty sheets with hair.

I called the front desk and they were very helpful and moved me to a different room. Both are attended, and I checked the bed to make sure it was clean and then he left.

I began to settle in and started to notice the uncleanliness of the rest of the room. It was 10:30 PM and at that point I just needed to sleep so I didn’t wanna call the front desk again. I took it upon myself and begin to clean everything up with my antibacterial wipes.

I emailed the hotel with details of what happened as they told me to and still no response. It’s a beautiful hotel but I will never stay again.

Friends_and_family Friends

10/10

Exceptional

29 Aug 2025

Ekaterina

I go to Miami several times a year. Every time I stay in Lennox Hotel. I just absolutely love everything about this hotel. It’s perfect for me and it’s so gorgeous. Every detail is just curated with love and care. It’s aesthetically very pleasant. Rooms are amazing and super stylish and clean. I’m a big fan, that’s why I stayed there I think 8 times. I don’t really check other hotels when I plan Miami trip.

Leisure Self

6/10

Pleasant

28 Aug 2025

Alexandrea

It’s a very small hotel which isn’t a bad thing- only problem was u had the ice machine right outside my room and being there for business, getting sleep was tough. The walls a very thin as well so you hear everything.

Hotel is great for vacation- not for business travel.

Business Self

10/10

Exceptional

25 Aug 2025

Elizabeth

I love this hotel!

10/10

Exceptional

18 Aug 2025

Carol

Beautiful boutique hotel very clean, great location and friendly staff would definitely stay here again and highly recommend 🙌😊

Leisure Partner

10/10

Exceptional

17 Aug 2025

Mark P

Nice

2/10

Poor

15 Aug 2025

Dennis

This could be a beautiful hotel, but the lack of customer service puts it on the bottom of my list.

Business Self

6/10

Pleasant

12 Aug 2025

Jesse

Good hotel, but lacking some ways.

Good hotel, but lacking some ways. Nice pool, but towels are not available at the pool. You have to bring them from your room or go to the front desk. There also isn’t a trash can in the pool area. They offer a shuttle (golf cart) to the beach, but they do not allow children under 12 on the shuttle, even with parents. The hotel is beautiful but seems to favor design over functionality of the spaces.

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

Lloyd

bed was comfortable, I've had better. Housekeeping was hard to come by. We had to ask for clean towels often and they tidied the room up 1 time in 5 days. Bartender Christiano was very kind and hospitable and acknowledge about the different beverages, Sheron at the front desk was efficient, professional, helpful, and kind. Miguel on night shift was kind as well.

Leisure Friends

6/10

Pleasant

01 Aug 2025

Stacy Ann

Good location. Average property.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Jay

Our second time at this hotel and we would go back for a third time! The boutique style hotel feels more intimate and the details are very intentional. Great location and great staff

Leisure Friends

6/10

Pleasant

27 Jul 2025

ASHLEY

The place was ok. The bartenders were friendly. I had an issue with a guy at the front desk. He was very rude to me. They charged me twice for one room and I had to dispute the charge. The dining staff wasn’t friendly either. I wouldn’t stay again.

Leisure

10/10

Exceptional

16 Jul 2025

Amber

The staff was LOVELY and the property was beautiful.

Leisure Family

10/10

Exceptional

11 Jul 2025

Samantha

Great location, friendly staff and lots of cute spots within walking distance!

Leisure Friends

10/10

Exceptional

09 Jul 2025

María Gisela

Nice

10/10

Exceptional

08 Jul 2025

June

Beautiful boutique hotel

Enjoyed our two day stop over here! Classy elegant and very comfortable room. We did pay an extra $100 per night for a nice balcony room but felt it was worth the cost.

Partner

10/10

Exceptional

07 Jul 2025

Kumari

Very nice I would stay here again.

Leisure Partner

10/10

Exceptional

29 Jun 2025

lulu

Everything was perfect

10/10

Exceptional

22 Jun 2025

Sandy wageh

The service was perfect

10/10

Exceptional

20 Jun 2025

Wakena

Always a pleasure, convenient, beautiful great staff, restaurant on site and soooo comfy even for a solo trip!

Partner

10/10

Exceptional

15 Jun 2025

Priya

Beautiful pool, close to the beach, very cozy environment. 100% recommend it.

8/10

Excellent

14 Jun 2025

Maria

Hotel is beautiful and well located. Valet parking isn’t obvious where it’s located. Once you know it’s fine.

10/10

Exceptional

13 Jun 2025

Alexandra

Our stay was amazing! From the thoughtful welcome to the perfect service of all the staff, I can say we had a very nice stay and would have love to spend more time. Rooms are comfortable and beautiful. We also had a great time at the pool. I would recommend 100%.

Friends_and_family Friends

8/10

Excellent

09 Jun 2025

Janey

We had a great time! Staff were very nice and helpful. Mattresses probably need to be replaced, as they were not as comfortable as you would expect to for what you are paying. Also, I booked through Expedia and when I got there I had to pay an extra $99.45 in hotel fees and valet parking for a night. Total price should be reflected when you are booking. So be prepared. Beach is across the street and you get to use the hotel umbrellas and beach chairs.

Leisure Family

10/10

Exceptional

08 Jun 2025

beatrice

Beautiful decor, excellent service, comfortable beds and delicious breakfast at their restaurant. We also enjoyed the beach with included beach chairs and umbrella. I will definitely come back!

Leisure

4/10

Poor

04 Jun 2025

Ivan

Second and Last Stay, Poor Front Desk

This was our second stay at this hotel - and likely our last. The experience was disappointing, mainly due to poor service from one staff member at the front desk. We arrived at 1:30 PM and were told our room wasn’t ready, but we’d get a call when it was. After returning from lunch and sitting in the lobby for 40 minutes right in front of her, I asked again. She claimed she’d called and left a voicemail, which I never received. No apology—just a robotic rundown of hotel rules and claiming that she DID call.

I had requested a room without a pool view but was given one anyway, along with the noise. The in-room TV displayed the wrong guest name all week, which felt careless. Guests smoked near the pool, and staff didn’t intervene.

One day, the AC stopped working. After waiting two hours and calling the front desk, the same staff member brushed it off with, “Don’t forget you’re in Miami. Things happen!”—a shocking response instead of an apology or solution.

Despite these issues, the beds were comfortable, the minibar was good, and the pool area was nice. Housekeeping deserves special praise for their great daily work.

TL;DR:
Disappointing second stay due to unhelpful front desk staff (specifically that one arrogant lady), wrong room view, AC issues, and poor service. Highlights: comfy beds, nice pool, and excellent housekeeping.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Tammy

Very serene

Leisure Family

10/10

Exceptional

02 Jun 2025

Shauna-Gaye

Great stay, very clean with modern decor, very close and accessible to the strip and a lot of other hotspots, would definitely stay there again.

Leisure Family

10/10

Exceptional

31 May 2025

LUIS

GREAT!

4/10

Poor

28 May 2025

Timothy

Did not like:
- had a difficult time checking in around midnight, staff did not want to let me into the room without my mom even though she tried calling multiple times to give a heads up
-first two front desk employees i spoke with did not want to honor my two free drinks perk via expedia.
- upon checking in i received no information regarding pool, services, beach or really any helpful information about the hotel
-overall just not very transperant, seems like rules

10/10

Exceptional

28 May 2025

Kayla

The best part of our stay here was the staff. There was a lovely woman working the front desk every day who took time to get to know us, and every day would check in to make sure we were enjoying our trip. Erick and Victor whom we got to know as well were incredibly helpful - providing recommendations and golf cart rides to dinner and events! Everyone was just so helpful, personable and made us feel at ease and at home. The rooms were cleaned perfectly every day and the property itself was beautiful. Especially loved the value of having a dedicated section on the beach- this was a big plus for us! Delicious food in the restaurant as well. We will absolutely stay here again the next time we are in Miami!

Leisure Partner

10/10

Exceptional

28 May 2025

Jeffrey

Excellent

8/10

Excellent

22 May 2025

Younger

I was not overly excited about the building overall. old building. customer service was excellent. Hope treated us well.

Leisure Family

6/10

Pleasant

21 May 2025

Peta

It has a label of “luxury” but was really average. Was on 4th floor and elevator was broken!! The staff stated it’s been broken for 3-4 days now, but assisted in carrying our luggage. I booked a King room with balcony and canopy bed, the room is very small, so is the bathroom, and the balcony that sits only two small chairs. The curtains had blood color stains on them, they only provide u with one Lennox white rob which mine had a small yellow stain on. The cleanliness of the bathroom was 8/10. The pool area was underwhelming, looks cute but it’s very small. Whether ur checking in or out the lobby area gets crowded and tight. Amongst all the staff was EXCELLENT!! ERICK was of GREAT HELP!! Even though I didn’t fully enjoy my stay, with a great staff like that smoothed things over.

Leisure Partner

10/10

Exceptional

19 May 2025

Julia

Amazing stay!

Leisure Self

10/10

Exceptional

18 May 2025

Danielle

Beautiful hotel! Conveniently located, friendly staff! 10/10 experience

Leisure Friends

8/10

Excellent

17 May 2025

Claudio

Nice hotel would stay again!

Leisure Family

2/10

Poor

15 May 2025

Ashadeep

Terrible

Leisure Partner

10/10

Exceptional

14 May 2025

Luis

I love the location and the decor of the hotel, staff very friendly as well.

Leisure Partner

2/10

Poor

08 May 2025

Lina

Parking is terrible and the valet attendant never anywhere to be found, we had to leave someone from our party outside watching to make sure that our car would not be towed, while I went inside to ask the valet person to come out and grab our vehicle. Not only did we have to wait in the line to the front desk, for over 15 minutes. Once we got up there, they stated their valet was full and could not accommodate any more vehicles for the day. After hours of back and forth when the room was still not ready at check in time, they then proceeded to inform me that my Subaru Forester was an oversized vehicle and therefore I would need to pay an additional $50/ night for valet parking which somehow now had one spot available for my car. In the meantime, while we waited for our room to be ready for hours, we attempted to enjoy the few amenities that Lennox Hotel offers but were again disappointed. There were no available chairs by the pool or at the bar. My daughters and myself just stood there uncomfortably, no one offered us a chair maybe they could have brought one out. The service there was the worst I have ever experienced at any signature hotel. I have so many more complaints, yet not enough energy to list them each. These were just a few of the main things that were terrible about the Lennox Hotel in Miami Beach.

Leisure Family

8/10

Excellent

04 May 2025

Jacqueline

It was ok. Booked parking garage off spot hero. Good location.

Leisure Partner

4/10

Poor

02 May 2025

Julian

Disappointment

Stayed two nights. Guest elevator was down overnight. Room wasn’t well cleaned—hair and dirt around the rug and bench, and towels had stains. Bathroom looked recently renovated but had no usable counter space. The ceiling-mounted HVAC near the bed was extremely loud—each time it cycled on, the blower ran at full speed with no variable control, sounding like a wind tunnel. The toilet also broke during the stay. Only two bottles of water were provided for the entire stay; anything more had to be purchased. They charge a resort fee but when we asked for the cart, staff told us to walk because it would be faster. Not what I’d expect from a 4-star hotel.

Partner

10/10

Exceptional

27 Apr 2025

Lisa

We really enjoyed our stay at this lovely little hotel. The staff were polite & helpful. The room was clean & comfortable. The pool area was pretty. We also enjoyed our beach chairs at Miami Beach! The location was convenient to beach, shopping & restaurants.

Leisure Family

10/10

Exceptional

26 Apr 2025

Paul

10/10

Exceptional

24 Apr 2025

Eglantine

Nice hotel. Great area. Lots of dining option. close to the beach. Quiet room

Leisure Partner

10/10

Exceptional

23 Apr 2025

Yuliana

It was our second stay at this hotel, and it didn't disappoint again.

Leisure Family_with_children

10/10

Exceptional

23 Apr 2025

Michael

A fantastic property in a great location. The 100 bus (which goes across the bridge to Bayside) has a stop 1 minute from the door which is super convenient. The building is amazingly well kept, you can tell a lot of love and care is put into maintaining it. The pool area can be a bit small, but it is a spa pool so is made more for relaxing. There wasn't always a spare sun lounger to keep your things on, but you can always leave it in the bar area. The room was spacious, quiet enough and had good facilities (smart tv for sharing from phone, good air con etc) The restaurant was great quality food and a nice environment.

Overall a fantastic hotel, and if we came back to Miami we would look to stay here again.

Some slight negatives: the service in the restaurant was incredibly slow. Almost all US restaurant service is slow, but this was slower than most. Also on two occasions our towels for the pool area were not restocked in our room, so I had to ask at reception for some more, which they said they would bring to the pool area for us. On the first occasion, it took 25 minutes and by that point we had already just gotten in the pool. On the second occasion, they never arrived. Everyone at the front desk and restaurant, besides the amazing bartender (who was running around doing 3 peoples jobs by the look of it) seemed to move as if there were 30 hours in the day.

Not enough to make the trip any less amazing, but worth mentioning.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Elizabeth

Stayed here the night before our cruise. Wish we could have stayed longer! Such a lovely hotel with superb rooms and an awesome staff. We will definitely be going back!

Leisure Family

6/10

Pleasant

21 Apr 2025

Nicola

We were excited about our stay at The Lennox but sadly thats where the excitement stopped.

The reception staff at the hotel (apart from one lady, who was lovely) are quite rude and abrupt. They spend the majority of their time leaning over the reception desk on their mobile phones, rather than looking remotely engaged to try and help you.

The pool bar closes before the hotel bar opens and you're told you need to wait for a drink, this is in South Beach. I'll just spend my money elsewhere!! Absurd!

The cleaning staff do an excellent job but be prepared to hear them banging and crashing around first thing in the morning.

The air con stops working in the middle of the night and ours also broke twice during our stay.

The pool is way too small for the amount of guests and is like the hunger games trying to get a bed. Don't bother, just go out!

The beach area is nice and shout out to the valet, Carlos. Lovely helpful guy!

Overall we were expecting great things about staying at The Lennox, sadly it just isn't what it's trying so hard to be!

Leisure Partner

10/10

Exceptional

12 Apr 2025

Oriana

Really really nice hotel in a great area. The staff were really nice and the room was cool!

Leisure Partner

10/10

Exceptional

07 Apr 2025

Sarah

Located right on Collins ave, this was such a convenient location for walking around shopping, grabbing food, and walking to the beach.

Leisure Friends

10/10

Exceptional

04 Apr 2025

Kenyatta

Thoroughly enjoyed our stay here. The staff were very nice and welcoming. Rooms were clean had no issues requesting extra items for the room such as iron, towels, or coffee. The pool area is just as pictured. Even had an umbrella in the room for the rainy days on our trip. I would definitely recommend for a lowkey get away with friends or family.

Leisure Family

10/10

Exceptional

04 Apr 2025

Tiffany

Front desk could have helped more, we had a stroller and constantly struggled to get around

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Indigo

I love this hotel, I would definitely stay here again!!!

Leisure Family

8/10

Excellent

31 Mar 2025

Tracy

Property was in a great location for a quick weekend in Miami Beach.

Leisure Family

6/10

Pleasant

26 Mar 2025

Krystal

Good location. Close to Lincoln Road Mall an d restaurants.

Upon check-in, the gentleman working the front desk was abrupt and not welcoming to us. He failed to mention the hotel’s offer of transport by golf cart within a one mile radius. We learned this from another employee on the last day of our stay - very disappointed.

Our shower had hair in it when we first got to our room. Also, signs of mold in the shower crevices - unsightly. The TV signal kept going in and out. The phone in our hotel room barely worked - could not use the wireless phone at all. The main phone didn’t always call through to reception/ house keeping. No iron in our room - had to request this. When housekeeping first cleaned our room they forgot to replace our body towels - poor effort.

Overall, not impressed with this hotel and will look elsewhere to stay in Miami. Suggest you do the same before you over pay for a mediocre hotel.

Leisure Partner

8/10

Excellent

26 Mar 2025

Curtis

10/10

Exceptional

25 Mar 2025

Alexis

Very nice theming and decor. Rooms by elevator can be loud.

10/10

Exceptional

24 Mar 2025

Evany

Good experience. Everything walking distance.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Tess

The fact that you have to pay the parking $55.00/night & you need to pay “Resort Fee.”

Leisure Family

10/10

Exceptional

18 Mar 2025

Juan

Nice place to stay. Will stay here again.

Leisure Friends

8/10

Excellent

16 Mar 2025

michael

Pretty but pretentious

This is a beautiful hotel. The yogurt bowl is so yummy and artfully presented. Im surprised there was no \"thank you for returning to our hotel-we are glad you chose us again\". Nothing. No extras. Nada.

Friends_and_family Family

10/10

Exceptional

09 Mar 2025

Jaime

Always stay here when I come to Miami! The perfect hotel right on south beach. The hotel is relaxing, with a beautiful pool area. walking distance to the beach and restaurants. Will be coming back again soon

Leisure Friends