Lexington by Hotel RL Miami Beach

United States , Miami Area - FL
MIAMI BEACH, 4299 Collins Avenue
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100 reviews shown

2/10

Poor

04 May 2026

Abby

DO NOT STAY HERE! This place is a scam and looks nothing like the pictures. Our room was very dirty; we checked out immediately. Staff wasn’t even apologetic or accommodating in any way. This spot is an embarrassment

Partner

6/10

Pleasant

04 May 2026

Monique

The staff were nice.
They are renovating the outside. The restaurant at the lower level smells like a pipe burst. The lobby needs a massive renovation. It does nof compare to the other hotels in the area.

Friends_and_family Friends

8/10

Excellent

03 May 2026

ELLIES

View was good room was old carpet dirty bathroom not so clean and no restaurant every morning we’re eating breakfast at Holiday Inn next from our hotel

4/10

Poor

02 May 2026

Tiana

Couldn’t get in or out of front door due to construction. Very inconvenient when waiting for Ubers

Family_with_children

10/10

Exceptional

02 May 2026

Gayle

Great location. Bed was comfy. AC worked. Staff were helpful.

Self

6/10

Pleasant

30 Apr 2026

Isaac

The bathroom from the hotel wasn’t that clean. The windows were horrible. Couldn’t really see out them. But the stay was nice. Housekeeping kept our beds nice.

Partner

2/10

Poor

28 Apr 2026

Ashish

Badly maintained property. The room was dirty on check-in and it took multiple housekeeping visits to vacuum the floor, clean the toilet and shower area. Pieces of paper on the carpet. Stains in the toilet and shower area. Urine spots on the toilet seat. I tried changing rooms and the alternative rooms were no good either. Exterior was being painted and there were no signs. I saw a guest place a handbag against the wall and the paint stuck on it, damaging the bag permanently. The icing on the cake? Active construction in progress and there was loud drilling and hammering after 9am forcing me to call front desk to get them to pause until I step outside. Never again. No sir.

Family

8/10

Excellent

27 Apr 2026

Sylvia Carbonell

Make sure you pay your parking before you leave your car. They ticket you quickly.
Hotel was nice, wish they had a breakfast included. Good location.

8/10

Excellent

27 Apr 2026

Celeste

the staff at the restaurant was very inattentive and not the friendliest, but did the job. the front desk staff was nice and helpful. the view was great and pool well kept. overall, i would stay here again. our room was clean when we arrived and had everything we needed as far as toiletries, but would have preferred if it had more of a kitchenette instead of just a mini fridge.

Partner

8/10

Excellent

26 Apr 2026

Monica

Easy Beach access

Friends

10/10

Exceptional

26 Apr 2026

Heather

Great location

Family_with_children

6/10

Pleasant

25 Apr 2026

Brad

It was a decent stay, but the place needs some work. The rooms and hallways smelled. My room was clean and spacious, and the view was great. Not much counter space in the bathroom though. Great access to the beach.

Partner

10/10

Exceptional

25 Apr 2026

Jeffrey

Great friendly staff

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Jasen

I’d like to begin this review by expressing my appreciation for the friendly and accommodating staff at this hotel. I was traveling with my family, and they went above and beyond to ensure our comfort. They even arranged for adjoining rooms, which was a great convenience as we were preparing for our stay.

The building itself appears to be dated, but we noticed that renovations were underway during our stay. However, the rooms were decent and clean. The bathroom had received some superficial upgrades, but overall, everything was in good condition.

The staff was truly exceptional. We arrived hours before our check-in and they held our bags and even gave us passes to the beach chairs right on Miami Beach while we waited for check in. They were also incredibly helpful and responsive to our requests, such as receiving DoorDash orders for us. I can’t say enough about the exceptional service we received from the staff.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Brittany

Staff was nice. Our recently renovated room had a bathroom door hanging on by one screw. The outdoor pool was a little cold. I had very slow service at the pool for a small underwhelming $20 drink despite it being not busy.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Anais

Amazing service everyone is friendly.

Partner

6/10

Pleasant

22 Apr 2026

Gail

Great location on the beach and excellent service! However, the hotel itself is

2/10

Poor

21 Apr 2026

JYOTIRMOY

Beach view was fine, the only good thing about this hotel is location right on the beach, everything else is terrible such as: entrance, hotel conditions, room conditions, cleanliness, amenities, parking, staff, pool, pool areas, literally everything. Price is not cheap either.
I’d not recommend booking this hotel at all, there are much better hotels on the same beach location just need to book sooner to get good price. Unfortunately we had to book at the last min and didnot have any choice and did it realize it would have been that bad.

Family_with_children

10/10

Exceptional

19 Apr 2026

Denise

The view was wonderful and easy to park at this hotel. Staff is super friendly and our room is always perfect!

Partner

6/10

Pleasant

18 Apr 2026

Tracey

The front desk and cleaning staff were very professional and helpful. The hotel was under construction and the room was outdated and needed new carpet as it was dusty and stained. Our balcony had old rusty chairs, but the ocean view from our 7th floor room was nice. The bed was also comfortable. I would not choose this hotel again.

Family

10/10

Exceptional

17 Apr 2026

ginnell

I enjoyed my stay here.

10/10

Exceptional

13 Apr 2026

Marta

The property is dated but clean and had whatever is needed. Parking was just across the street, the pool was nice, had a bar outside and gate to the boardwalk and the beach. Beach chairs were avaialble at the beach as well. I would say there again for a night or two.

Family_with_children

10/10

Exceptional

12 Apr 2026

Roger

Staff was great. Construction was a little much. Pool was cold. Beautiful beach views. Very honest staff.

Partner

10/10

Exceptional

12 Apr 2026

Olivia

El estacionamiento está enfrente del hotel

8/10

Excellent

07 Apr 2026

Patrick J

Although this hotel was under renovation, it wasn't a big inconvenience. From check in the staff was honest about the construction and made the stay as comfortable as possible.

Location is very good, beach great.

we will return.

Partner

10/10

Exceptional

05 Apr 2026

Erikson

Very friendly

2/10

Poor

05 Apr 2026

Noah

The technology failed and we could not get into the apartment. It was bolted. We had to go to a hotel. Awful. I asked for someone to telephone me and they did not.

Family_with_children

10/10

Exceptional

05 Apr 2026

robert

I didn’t have a vehicle, so parking wasn’t an issue. Room overlooked Collins Ave. which was fine.

4/10

Poor

04 Apr 2026

Susan

Room was dirty, I had to wear my shoes in there because the floor had tons of stains. Bathroom was gross, and beds very uncomfortable. Looks like they may be redoing it but it was gross.

Friends_and_family Friends

6/10

Pleasant

03 Apr 2026

Carmen

Bathroom was small, clean room, but they was under construction which we did not know. Was okay but stay at better places.

Family_with_children

8/10

Excellent

03 Apr 2026

Matthew

Great staff. Portions of property being renovated.

2/10

Poor

02 Apr 2026

Anna

The only highlight of this hotel was the staff. The girls at the front desk were really nice to us and try to accommodate despite the terrible condition of our hotel room. The hotel is under renovations so the café and the pool bar everything is closed and under construction. There was drilling going on outside on the roof by our window. They switched us to another room . Then the air conditioner in the new room was leaking . Our entire carpet was wet and smelled and when they tried to move us into a second room , then we saw that room the air conditioner was also leaking. Also the hotel overall is giving old Miami, but it is in terrible condition. We came here just for a few days to be close to a wedding that was happening in South Beach. I will never stay here again and do yourself a favor always contact the property and ask them if it’s under renovation or any type of construction because they failed to mention that when we booked or when we confirmed our reservation. Good thing the manager and the host at the front desk was nice enough to try to move us to another room and gave us a complementary one night because otherwise this hotel property is not worth more than $40 a day and we were supposed to pay $150 per day. terrible do not stay here!!! The hotel owners do not want to list this place as under construction! The place looks nothing like the pictures !! This is a warning to everyone, do not stay here!

Friends

8/10

Excellent

02 Apr 2026

Danielle

Good location! Beach access (plus chairs and umbrella), pool access, you can request beach/pool towels from the front desk. The property is in need of an update. Our windows were painted shut, ice machine does not work, they sent us to a hotel a couple doors down for ice and breakfast (discounted).

Friends_and_family Family

2/10

Poor

31 Mar 2026

Jaclyn

Parking was easy the room was horrible

Friends

6/10

Pleasant

30 Mar 2026

Justin

Our room overloooked the beach and had a balcony. The room didn't look like the picture, and didnt have any overhead lighting. Reminded me of budget hotel at the Jersey Shore. Fit our needs, but we were not blown away with the place.

4/10

Poor

29 Mar 2026

Amy

Loud

6/10

Pleasant

28 Mar 2026

ana

Las habitaciones son grandes, espaciosas, limpias, el hotel está en remodelación todavía hay áreas que necesitan ser remodeladas. La recepcionista Marianella creo que se llama, es súper atenta, nos ayudó todo el tiempo, su servicio fue excepcional.

Friends_and_family Family

4/10

Poor

26 Mar 2026

Christine

The staff were very welcoming. Unfortunately the conditions of the hotel were challenging.

6/10

Pleasant

24 Mar 2026

Aye

Stay at Lexington was okay. It can be better if they didn’t have construction at 7am. My only problem is the supervisor. He’s very rude and disrespectful. I made calls at the hotel for many times regarding to charges on my account. He couldn’t answer my questions and refused to answer anything. He kept interrupting me while I was trying to asked him questions. He talked over me and was told to talk to the manager. Poor customers service. I will not be staying at this hotel again!

Friends

4/10

Poor

24 Mar 2026

Alicia Anne

I called before I booked as I had stayed here the year before and wanted to make sure the restaurants were open and construction done- I was told it was. I booked and upon arrival it wasn't. Steak house is filled with toilets and mattresses and the tiki bar never opened. There is a beaches basement bar which is dingy and smells like grease. In our room the wood panel fell off the wall, landed on her toe and injured my daughter. They sent someone to fix the panel but couldn't get ice for her toe. Her toe is black and swollen and bruised and she couldn't wear shoes. They didn't care. I have reached out 5 times to them regarding her injury and no one will talk to me or respond to my messages. Terrible customer service.

Family_with_children

4/10

Poor

24 Mar 2026

Cindy

Room phone didn’t work, outlets in room don’t work, no microwave in building, no breakfast options, not very family friendly hotel. No pool towels accessible, the outside was always a mess. Cards to rooms aren’t worked. Had to call three times with my phone to get room service/house keeping. Three times I told them the room phone did work but no one came to check on it. I don’t recommend this hotel for families.

Family_with_children

4/10

Poor

23 Mar 2026

Victoria

Not great. Location is fine though, everything else needs improvement badly

Family_with_children

8/10

Excellent

21 Mar 2026

Fabiola E

Amazing staff, however, my room was assigned right next to the construction happening in the hotel and it was impossible to sleep in past 8 am. I think the hotel should close off the rooms right next to all the construction. Another thing, the shower is a halfway glass standup shower and is very difficult to not make a huge puddle on the floor so my bathroom floor was constantly covered in water. Additionally, there should be more than 2 beach chairs available per room. Overall the property was great and like I said the staff was amazing and helpful.

Friends

10/10

Exceptional

21 Mar 2026

Chelsea

Clean room and friendly staff

8/10

Excellent

20 Mar 2026

Lois Ann

Lexington by Hotel RL Miami Beach was situated in a great location - quiet beach with the trolley and bus drop off right outside the lobby door. It seems as though the hotel was in the middle of a remodeling project, so the floors were dusty in the common areas and stairwells, and the hallways appeared unfinished. There was only one ice machine, which was located on the 5th floor. No closet space to hang your clothes. The majority of the staff was friendly and helpful. The pool was large with plenty of chairs. The Tiki Bar had limited hours. Access to the beach with lounge chairs and umbrellas was excellent.

Family

8/10

Excellent

20 Mar 2026

Anali

Good place to stay. Bummer place was under renovation during my stay

Self

10/10

Exceptional

20 Mar 2026

Debra

Convenient location and nice staff!

6/10

Pleasant

18 Mar 2026

Angie

There is no onsite parking for this hotel. They should tell you that when you reserve your room. Instead they charge you extra to park your car.

Family

8/10

Excellent

17 Mar 2026

Kandie

The staff was very nice and accommodating, the beautiful pool area, and the beach is a 3-second walk. The only thing is that the water in the room barely got hot, so we basically had to shower in cold water.

6/10

Pleasant

16 Mar 2026

Mike

Dated property excellent staff really no where to dine on the property on the beach

2/10

Poor

16 Mar 2026

Michelle

Ads are very misleading

Partner

2/10

Poor

16 Mar 2026

Rose

The whole overall experince was terrible. loud noises in the morning, bathrrom wasnt cleaned properly. No one at the front desk ever.

Self

2/10

Poor

15 Mar 2026

Rosalinda

No not what I expected. Construction going on. We didn’t get sleep . Rooms are horrible conditions.

6/10

Pleasant

15 Mar 2026

Mario

Staff was friendly beach and pool was nice just need cleaning in the basement bar

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Megan

Renovations were haphazardly done and dangerous (no exit signage on room door, can’t see out the window because of paint overspray, drywall dust inside bed frames, bathroom door couldn’t open all of the way because the door hit the toilet, only had hot water in bathroom). All that said, if the pricing is attractive enough to you, then it might be worth these inconveniences.

Great location, perfect proximity to the beach, and staff was friendly and helpful.

6/10

Pleasant

10 Mar 2026

Bonnie

Nice view of the beach. No coffee or dining on site.

Friends

10/10

Exceptional

10 Mar 2026

Traci M

I had a street view with all the lights and 24 hr traffic noise. Parts of the hotel had construction going on daily. No microwave in room, but did have a fridge. Pool was clean and the beach was great.

8/10

Excellent

10 Mar 2026

Diane

Le personnel à la réception était sympathique et nous avons eu notre chambre avant l’heure, la piscine est propre et la mer juste à côté

10/10

Exceptional

08 Mar 2026

Tamas

Great for the price. Nothing fancy but great price for on the beach. Don’t expect luxury but clean, basic, reliable beach fun. Good for families.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Allison

Overall, the hotel was decent—the staff were nice and the parking was OK. However, my room didn’t seem very clean—I had to wipe off the top of a dresser. The rooms need updating—the outlet between the beds didn’t work, and the shower didn’t have a good drain.

Self

2/10

Poor

08 Mar 2026

Yael

The rooms were unclean the bathrooms very dirty as well as the showers dirty and no hot water. Water was coming out very little no pressure and bad. The pool was not even working. When we were checking out 3 days later they told us we were able to go to another hotel for the pool. But it was to late. No drinks no coffee in lobby. ..disappointing
The only thing is it was convenient...was beautiful the miami beach was right there as well as close to all the Jewish kosher restaurants and cvs.
All im saying id never go here again. And not rececmend it.

Friends

2/10

Poor

07 Mar 2026

velesha

Several leaks through out the property, bathroom in bar area didn’t work, bar limited in ingredients. Construction outside of the building, it’s was loud inside and out, building is old with single pane windows.

Partner

6/10

Pleasant

07 Mar 2026

elaine

We had no hot water. If water ran for about 15min it got slightly warm. The hotel phone in the room didn’t work. The room was clean a very old hotel.

6/10

Pleasant

06 Mar 2026

Susanne

Pest control

6/10

Pleasant

04 Mar 2026

Robin

The best amenity that this hotel offers is direct access to the beach and they provide towels, 2 beach chairs and a umbrella to their guests daily which is a BIG plus. However, the property is in need of a complete overhaul and upgrade. There are some renovations being done but it is being done poorly and is very noticeable. My room didn't have a microwave and I've never stayed at a hotel that doesn't provide one. The hotel is conveniently located where you have access to the free trolley as well as many buses that take you to South and North Miami Beach. The surrounding areas of the hotel is well trafficked and people are constantly walking up and down Collins Avenue. I feel that given the condition of the hotel it is very pricey.

10/10

Exceptional

04 Mar 2026

Blake

This hotel really is underrated. It has a pool, poolbar, and beach access for a reasonable price.

I love the friendly staff- they all were very accommodating for us and pleasant. With many hotels now nlt even having this, it was refreshing!

Lastly, the room was super clean and we had no issues with the room. Will definitely book here for our next trip!

Friends

2/10

Poor

03 Mar 2026

Dawn

No coffee , someone opened our room door three times and staff couldn’t exaok who it was be . We don’t see due to we were in bed and blocks the door . Hotel was freezing but rooms where HOT air didn’t work . Most important not handicap accessible at all, even to go to the pool if you had to walk downstairs to get in the hotel, you had to walk upstairs no ramps nothing at all

Family_with_children

2/10

Poor

02 Mar 2026

Rafael

Quarto mal reformado, sem acabamento. Totalmente diferente das fotos. Baixa qualidade dos móveis, estética precária e pouco conforto.

A banheira estava suja e descascando.

A localização do hotel é boa, tem serviço de praia, mas os atendentes não são carismáticos nem atenciosos.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Victoria

The building itself could use some updating. Staff checking us in was not friendly/informative/welcoming. The location is nice to be right on the beach

10/10

Exceptional

01 Mar 2026

luke

The staff was excellent! The hotel was clean and in a good location.

6/10

Pleasant

01 Mar 2026

Patricia

It was ok.

Friends

8/10

Excellent

28 Feb 2026

Trudy

The pool view and beach comfy beds rooms cleaned every day

Family_with_children

4/10

Poor

28 Feb 2026

AUDREY

The Bath tub and toilet needs replacing. LL level restaurant was disgusting. Passing on returning Staffing was great.

Friends_and_family Friends

4/10

Poor

27 Feb 2026

Curtis

Yes. I would not let my dog stay there. No service at all.

Partner

2/10

Poor

27 Feb 2026

Nya

This hotel is dirty I had my food from a restaurant on the dresser and a roach came and was crawling all on the bag never will stay here again and the receptionist was rude

Family

2/10

Poor

26 Feb 2026

Ross

Just entering the pathetic, dated lobby my wife and I knew we were in trouble. The room was dated and sparsely furnished. The shower was luke warm. Paper towels would have been better than the beach towels provided. The resort fee was highway robbery. The only positive note was the view from our room of Miami Beach. Lastly, the construction going on was loud and disruptive. Time to tear this place down and start fresh.The Lexington is living in the past. Maybe over 60 years ago when it was built it was an average hotel at best.

Partner

2/10

Poor

25 Feb 2026

Colton

Don’t let the lobby fool you.

2/10

Poor

25 Feb 2026

Leilani

Room carpet and bathroom was not 100% clean, no water on one night, no hot water in mornings for showers.

Self

2/10

Poor

24 Feb 2026

David

Not very good, no breakfast no restaurant. A cockroach in the room. Staff were almost all a bit surly except Brianna.

Partner

10/10

Exceptional

24 Feb 2026

Betsy

Excellent service and communication

2/10

Poor

23 Feb 2026

Tracy

The hotel is dirty. Our bathroom was very dirty. To the point of gross. Very unpleasant stay.

Family

8/10

Excellent

23 Feb 2026

kelli

The hotel is old and under renovations. It was loud during the day but not bad at night. The room was clean, staff was nice. Luke warm hot water. We had drinks at the pool bar and bar in the basement. They also offer food that looked good. Easy beach access with chairs and umbrella included. Many restaurants in walking distance and free trolly pick up outside hotel.

Partner

6/10

Pleasant

22 Feb 2026

Lori

The lobby and staff were great. We arrived early so they gave us pool and beach access. We got to our room and it was right off the elevator. The door had a gap all the way around the top. The shower was horrible water for the shower would not get hot enough. The half glass makes it difficult to shower as you can only use half of the shower. Beds were ok but could have been better.

Partner

10/10

Exceptional

22 Feb 2026

Sara

The roo. Was nice and clean and the front desk staff was amazingly helpful. Would definitely return.

6/10

Pleasant

20 Feb 2026

Farshid

Bathrooms are too small not really a good view from the 5th floor

Friends

4/10

Poor

18 Feb 2026

Alessandro

La camera pessima, il bagno in condizioni indecenti, impossibile riposare perché si sente tutto dalle altre camere oltre ad i tantissimi rumori degli operai al lavoro si spera per rinnovare l’hotel vecchissimo. Letto scomodissimo, piscina sporca…e bar veramente brutti. L’unica cosa positiva la spiaggia vicina con i letti e l’ombrellone offerti dall’hotel

Family_with_children

6/10

Pleasant

17 Feb 2026

David

Sub-par hotel. The place was dirty and the elevators looked like construction/freight elevators. One of them had half the lights out. The bar/restaurant was dinge and several of the lights were flickering. The carpet in the room was dirty and made the bottoms of our feet black after showering then walking on it! The caulking was smeared around the windows like a kindergartener had done the work.

Friends

8/10

Excellent

17 Feb 2026

douglas

Our corner room was big bed was comfy and staff was nice. Only issue was street noise, a rear facing room might had been quieter.

10/10

Exceptional

17 Feb 2026

Stephanie

Amazing service

8/10

Excellent

16 Feb 2026

Kevin

Great for the price

Business

6/10

Pleasant

14 Feb 2026

Walid

I had for over one month 2 rooms reserved and when I checked in they only had 1 room available and they told me that the hotel is full and they moved my family to another hotel. So we vacationed as a family in 2 hotels! They did not address why they didn’t have my other room, they just told me the hotel was full! Their system was down and they couldn’t figure out which rooms we have at the beginning. They gave us 2 rooms to find out that the other room was already occupied and the resident was showing! This was not a professional service! The hotel was heavily under construction and many facilities were closed. The room was excellent by the way with excellent view to the ocean.

Leisure Family

4/10

Poor

13 Feb 2026

Robby

The walls in this hotel are paper-thin. The first night I had a difficult time sleeping because I could hear conversations from the room next door. The conversations travel right through the adjoining room doors so it sounds like your neighbors are sitting in your room talking. I could not stand it the second night, so I left the hotel early and asked thatthe front desk not charge me for the second night. I believe they charged me. So I will need to deal with that now. Overall it was a clean hotel, but the noise was unbearable.

Business Self

4/10

Poor

11 Feb 2026

shimon

No hot water for tea/drinks.

No ice in hotel. 5th floor machine broken. 10th floor no machine at all.Front desk said no ice in the hotel. Initial room they gave had no working A/C or heat.

Front desk switched room and with a room that was part of a double room so all conversations next door was loud. The door tonget intonroom wasnt a hitel door but more ofnlike a home depot pirchsde where it easnr cut tonsize in all 4 sides so all the noise from hallway was annoying and late at night even worse.

Rooms on the floor were being re done and a massive turpentine smell was ovwrbearing and dangerous and nobody should be on a floor where there is construction going on. To get to the pool l, the access was CLOSED. Guests have to go outside and aroind the blick tonget tonthe boardwalk and beach. The overplace looks like a hotel outnof a third world country where theybtry to make it neat and nice but everytjing is just from the 1970s. The fridge also was more of like a mini freezer where everything becane ftozen even on the lowest setting. IHG is 40.00 mote but a world of a difference in professionalism. Hotel also said theybdint offer breakfast! Hotel is liberally close to being a dump. PS the ac unit had thebsidew visible to the outsider. Groind floor had a massive hole that iguanas can just climb in. Right next to the pool smelled like a massive sewer disgsuting stench. Hotel said they cant do anything because hotel stay was through Expedia. Insane way to do biz.

Leisure Partner

2/10

Poor

11 Feb 2026

Randy

Reception was poor. Multiple rooms on my floor were being renovated so the smell of paint thinner gave me a headache. The walls were so paper thin that it felt like the people next door to me were in the same room. The only good thing is the location.

Business

4/10

Poor

11 Feb 2026

Crystal

The rooms were very hot during our stay. Even when we lowered the thermostat to 68°, it would automatically reset to 74°, so we had to constantly adjust it. Because of this, the room felt stale and stuffy, and there was an unpleasant odor as well.
Additionally, the direct access to the beach/pool area was closed off, which meant we had to walk all the way around the hotel each time. This was inconvenient and not something we were made aware of beforehand.
Overall, the temperature issues and limited access significantly impacted our comfort and experience.

Business

8/10

Excellent

09 Feb 2026

Cherie

The room was clean, but somewhat dated. The staff were very friendly and helpful.

Leisure Family

4/10

Poor

07 Feb 2026

Rivky

When I first went to check in the system was down and it took forever. There was constant construction in teary morning that didn’t let us sleep, the elevator was broken and we got stuck in it for a few minutes, the bathroom walls were dirty, I went to get some ice and there were bugs frozen in the machine!!! The room service staff didn’t speak English and did not understand our requests, they came banging on our door in the morning which woke us up… overall terrible experience!!!

Leisure Family

2/10

Poor

06 Feb 2026

Kelly

The room was neglected & the staff was pretty much absent & extremely short when you were finally able to get someone behind the desk. The entire hotel was constantly dirty from all the construction going on non stop from 7am til dark. They were rude and careless and at the very least could have said something about construction & given a discounted rate so people can decide if that’s what they want for their overpriced stay on Miami Beach.
The pool bar they ranted about online and in e mails was NOT open. Neither was the steak house & the “new” beaches restaurant was a joke of a hell hole. Honestly was depressing .. plenty of minor details led up to a horrid stay.

Leisure Family

2/10

Poor

06 Feb 2026

Matthew Patrick

Towels were not replenished, room was basically cleaned.

8/10

Excellent

05 Feb 2026

Malky

The room was clean, staff were nice. Our cold water faucet from the shower wasn’t working and we got helped really quick. This was my second time staying and will definitely return.