Samantha Apartments by Lowkl

10/10

Exceptional

23 Jul 2026

Luciana

very clean and nice rooms. next to a lot of shopping and restaurants and right next to the beach. definitely would book again!

2/10

Poor

16 Jul 2026

Dany

FIRST OF ALLL THERE WAS A construction NEAR BY AO IT WAS LOUD DURING MORNING. ROOM WAS OKAY BUT TGE FLOOR WAS ALL BROKEN.

Friends

6/10

Pleasant

06 Jul 2026

Elizabeta

La mayor queja es sobre la bulla a media noche. Deben de poner carteles afuera del edificio y en los pasillos de no hacer bulla después de cierta hora. Nuestra habitación estaba en el primer piso hacia la entrada y eso era gente hablando, fumando y retozando a toda hora de madrugada. Tuve que salir y pedirles que por favor bajaran la voz. Desafortunadamente nos fuimos más expropiadas de la vacacion de lo que llegamos ya que arriba de la bulla la segunda noche empezó a tocar la alarma de fuego varias veces a media noche sin explicación forzando la gente a evacuar.

Family

8/10

Excellent

30 Jun 2026

Pavlin

The room is clean and it's really good for the price!

Family_with_children

8/10

Excellent

26 Jun 2026

Pavlin

Looks really good for the price!It depends what are you looking for but 4 ⭐ is just what I'm thinking about it

Family_with_children

2/10

Poor

18 Jun 2026

Shana

The check in process was rather aggravating. I booked the room and awaited the pre check in process. I immediately completed that part of the check in process , but never received further confirmation as to how to check in (being no staff was present). I initiated a chat within the Expedia app in attenpt to get the needed info for check in. I never could get a response with that information. I went to the hotel but couldn't figure out what to do because no worker was there. I called multiple times and was finally able to get an employee on the phone and get the needed info to check in to my room. The room reeked with the smell of mold or mildew. The floors were not swept & mirrors were dirty. The shower wasnt clean. The room was well stocked, however. There were tiny insects in the room and spiders. Construction is in process so it was very noisy upon waking. The hotel has trip hazards and you have to be mindful of that. It's a task unloading luggage and getting it to your room. I was not satisfied with my stay at all and I don't recommend this hotel to anyone unless you just need a cheap place to rest while on vacation.

Family

10/10

Exceptional

13 Jun 2026

Markale

The gentleman that runs this building was very nice and helpful. It’s a pretty quiet place, everything you need is within walking distance.
Would recommend for convenience.

Partner

2/10

Poor

03 Jun 2026

Nelson

False advertised room is like a jail cell not privacy and no amenities

Partner

10/10

Exceptional

19 May 2026

MARGARET

Alazing

4/10

Poor

13 May 2026

Dolores Maribel

Only the first day was really good; afterwards, bugs appeared on my bed and pillows. I was completely disgusted—I ended up sleeping on the floor that night, and I couldn't bring myself to stay there for another day! I told them to check into the issue so that no one else would have to go through a bad experience like mine.

Self

6/10

Pleasant

07 May 2026

Melody

Blinds are broken people outside can see us inside. I

Friends

4/10

Poor

05 May 2026

Madison

Overall 2/5. Room was conveniently located a block from the beach, nice area. Room was similar to pictures, nice set up and TV. Although multiple minor problems kept appearing throughout our 4 day stay. On the first evening our AC unit leaked all over the floor and we came back and had to clean up the mess. We notified the staff and nothing was done. We proceeded to put the room trash can under to catch the leak, and the bucket sat there until our last day. The next day, we opened our window, and it broke, along with the blinds falling off its strings when you move them. None of the windows opened, all broken. The next day, we get home late after a night out, go put in our 4 digit code, and we are locked out of our own room. Time is out of “office hours” (10am-6pm) and we had to sit outside locked out of our room and call customer service number for help inside. On the phone I told the service provide about our leaking AC unit and other issues. We were told this would be fixed in the morning, and no one came. Next morning, we go to the front desk to get towels before the beach and were told to “wait 10 minutes”. We decided to go the the beach without towels, and told the staff again about leaking AC unit and issues. Surprisingly, we leave and come back after hours, and no one has checked on leak and bucket is full. We checked out last day and no one asked about any issues experienced this trip, no acknowledged of persistent issues.

6/10

Pleasant

01 May 2026

Lynnette

Good location, close to beach

Partner

6/10

Pleasant

29 Apr 2026

Yara

The space is a good size, no closet space, shower level not that great. Furniture old with tears and damages. Structural issues with the whole building. Baseboard and door frame not built correctly.

2/10

Poor

29 Apr 2026

Jazmyn

It was mod in the room and they didn’t want to switch me at all also it’s nothing like the pictures you can even sleep it’s spiders everywhere

Partner

10/10

Exceptional

28 Apr 2026

Giseli

I had a great time here. Elias was extremely helpful and courteous during my stay. The room was cleaned nicely before my arrival and the location is great. I hope to revisit soon!

Friends

8/10

Excellent

25 Apr 2026

Gurdave

Clean, room in a great location, close to beach, and free shuttle nearby for access to all areas of Miami Beach.

Partner

8/10

Excellent

23 Apr 2026

Corina

Great location, clean room, helpful staff

Family

6/10

Pleasant

14 Apr 2026

Katelyn

I will not stay here again. The room was not clean as it should be, the blanket had stains on them. The room was very moist and dingy. The loud fire alarms went off 3 times in the middle of the night. It is close to the beach, but if you don’t have a chair and want one, it is a long walk. As the beach chairs are for resort people.

Self

10/10

Exceptional

06 Apr 2026

Sylvia

Elias was fantastic couldn’t do enough for us. It’s a bit rundown the sink was a bit rusty but the place was spotless.

Family

8/10

Excellent

05 Apr 2026

Sholom

Great place to stay. Located just steps from the beach

Family

10/10

Exceptional

31 Mar 2026

Ciara

Just a quick walk to the beach!

Partner

2/10

Poor

26 Mar 2026

Bedesh

Had mold in the ceiling and the split ac unit was leaking water all night in the room

8/10

Excellent

17 Mar 2026

Gabriela

I requested cleaning and they never came to clean my room. That was the only down side. Overall, the staff was extremely friendly and very helpful with anything that we needed. The distance of the beach was perfect and for the price I would say that it was great. Someone who made our stay even better was Edwin, he was great when we needed help at reception. Would stay here again only the cleaning needs to be improved.

Partner

4/10

Poor

15 Mar 2026

Addison

Bedding had yellow stains, asked for it to be switched and the new bedding also had yellow stains. The bathroom had bad water damage and the entire place smelt like mildew. Had to tape the curtain shut over the door or other guests walking by could see in where we slept. Did not look properly cleaned/maintained (random stains, and spills dripped on walls). We were told the room would be cleaned/bedding changed/new towels every three days but this didn’t happen our entire 6 day stay. Back gate to the property doesn’t lock. The place was not as seen in the pictures online. Location was nice and close to the beach.

6/10

Pleasant

12 Mar 2026

Paul

Didn’t apply to my stay only spent the night and left early

Self

10/10

Exceptional

11 Mar 2026

Dante

Yes

2/10

Poor

08 Mar 2026

priyanka

We booked the stay for two days, and it was a terrible experience. The AC was leaking the entire time, and the bed sheets were poorly maintained. The room had a kitchenette and cutlery, so we ended up ordering food. It was a very last-minute booking, so we didn’t have much choice.

Friends

4/10

Poor

08 Mar 2026

Nataki

Property was next to a construction site.

Family

10/10

Exceptional

04 Mar 2026

Ekaterina

Great location, about 1.5 blocks from the beach. Staff is very friendly and helpful. No amenities, but offer beach chairs and umbrellas to use.

Self

4/10

Poor

04 Mar 2026

Christopher

Wow! I dont know where to begin. This location was giving me hospital/jailhouse/conference room. The view didnt exist. The window was small and if curtain was open, guest would be able look in. The bathroom needed some MAJOR upgrades. The room smelled moldy and wet. The mattress was sweet but the frame the bed was sitting on made more noise than the traffic nearby. There was some construction right next to the venue and it was VERY UNPLEASANT. I couldnt sleep in during the day. The location was amazing. Close to beach, stores and restaurants and unfortunately that was the only nice experience. The place has some SO MUCH potential to be amazing but it just seemed very SAD. with that said i highly recommend selecting another place to stay.

2/10

Poor

04 Mar 2026

EMISHA

This room had roaches. When I turned the lights on they scattered in the kitchen area and bathroom. We didn’t sleep and we laid there with our clothes and shoes on.

Family

10/10

Exceptional

28 Feb 2026

Krishnendu

We had a great stay in the property. Only the light on the fan was not turning off. And there was no remote. We have complained about that but no one came to give us the remote. And the shower was too slow.

Family_with_children

2/10

Poor

24 Feb 2026

Stefanie

No heater, sheets were dirty, there were like no employees to help me during the night, and the front desk left at 6pm?? Not a good experience I got sick after I left this place , DO NOT COME HERE.

10/10

Exceptional

19 Feb 2026

Belen

Very nice place I recommend. Front desk very friendly, location very convenient is literally one block away from the beach . Amazing place .

Self

10/10

Exceptional

12 Feb 2026

Ryan

Very close to the beach, quiet at night .
Comfortable beds and friendly staff

Leisure Family

2/10

Poor

09 Feb 2026

sam

It took me 15 text messages till they gave me the passcode to go into the room which was only around 7 PM when the check-in is at 3 PM, they gave me a small room one every time I stay there I got a large room, the most important is that the room was very cold and they did not give me heater or a blanket and I want a refund since I could not sleep for two night, I had many other problems with them

Business Self

6/10

Pleasant

29 Jan 2026

James

The Room was ok and staff was courteus But they have ! cleaning person for 3 floors of rooms I had to wait a long time for my room and was not offered first cleaned. I also had to leave a day early and no refund was offered

Business Self

8/10

Excellent

21 Jan 2026

Julie

Nice

10/10

Exceptional

11 Jan 2026

Natalia

Don Elias ds un gran empleado y muy dispuezto ayudar en todo.

10/10

Exceptional

05 Jan 2026

Maria

Loved our stay at Samantha by Lowki! Elias was incredibly helpful and accommodating with our family’s special requests. The place felt cozy, safe, and like a home away from home. The neighborhood is stunning, everything is close by, and the beach views are unbeatable. Would 100% stay here again!

10/10

Exceptional

03 Jan 2026

Maria V

Everything was good

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Laura

Everything was great, except that the people above us were very noisy. My daughter brought her sound machine because she's a light sleeper, and it was a good thing! If I were the owner, I would replace the counter in the bathroom (it just looks icky) and put a cabinet around the shelves with the clothes hanging system. I'm an interior decorator so I notice things like that. It would upgrade things a lot. We would stay there again if we could be in a room on the top floor. The outside patio on the roof was very nice.

Leisure Family

8/10

Excellent

24 Dec 2025

Amber

Elias was super nice, very close walk to the beach and Starbucks for morning coffee. Rooms were clean. Only missing a star bc of the construction super close by. Once we figured out how to put white noise on the tv for the mornings we were golden

Leisure Friends

6/10

Pleasant

06 Dec 2025

Sarah Rose

Room was not clean/ ready by check in

10/10

Exceptional

22 Nov 2025

Markeyus

Everything was wonderful would definitely recommend staying here again

Partner

10/10

Exceptional

20 Nov 2025

Gabriella

Our stay at Samantha Apts was comfortable and clean. My only complaint is, the front entrance lacks direction on where to go to check in. There is a sign that says to go to floor 4, even though there is only a roof top deck and vending machine on that phone. It took me calling 3 times and exploring the building before we found the front desk, which was just a man with a laptop. He was very friendly and escorted us to our room, showed us how to use the padlock for our rooms, and gave us tips on beach amenities and restaurants. The hotel should provide guidance before hand with a message on how to check-in and where to go. Additionally, there was construction going on right next door which would have been nice to know as a heads up. But it didnt not effect us as we stayed over the weekend and left monday morning.

Partner

10/10

Exceptional

07 Nov 2025

Rebecca

This space was perfect for the night! We arrived a day early for our cruise and was looking for something affordable that was in walking distance to restaurants, bars and shopping! This place provides all that.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Howard

Served our purpose

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Darrelle Jean

Clean

Leisure Partner

2/10

Poor

28 Sep 2025

Liezle

It was very inconvenient, to get in the reception you need to take the stairs going to 2nd floor then get to the elevator going to the ground floor. The service was horrible,no internet, the bed was very uncomfortable, were not gonna book on thi apartment ever again! There was no restaurant near by only starbucks, no convenient store, there was a false ads, they show pool on their website but there was none!

Leisure Family

4/10

Poor

27 Sep 2025

Jonathan

I liked the room size and location. Access into the property was difficult to navigate. Pictures online were misleading.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Angie

Totally agree and excellent

Leisure Friends

6/10

Pleasant

06 Sep 2025

Amber

When we arrived it took us about 20 minutes to find the front desk because all signs said it was in the 4th floor, it was not. It was in a small hallway with a small table and a lap top, the lady at the front desk was very polite and nice. When we got to our room our toilet was clogged. The people above us were so loud at nught, there was construction hoing on next door which i know they csnt do anything about.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Ryan

Great property for the price. Close enough to everything on Miami Beach while still being far enough away to be quiet. The bag check in was great for our early disembarking from our cruise ship. The staff was very helpful when we didn’t think we would retrieve our bags in time. Would definitely book again.

Leisure Partner

4/10

Poor

11 Aug 2025

Gary

I liked that this property was so close to the beach. My biggest complaint is that the wall air conditioning was horrible and it was very humid and hot. There was a lot of construction going on near the property. There weren't beach towels. It was not what I expected. I'm not too picky usually, but I was disappointed with this property. The best thing was being close to the beach.

Leisure Family

2/10

Poor

28 Jul 2025

Sasha

The \"front desk\" is in a small elevator room- the elevator works 20% of the time. Had to repeatedly ask for towels and washcloths. They give you 1 washcloth for your entire stay and you have to basically harass them for more, you are expected to take your own trash out upon leaving and do the dishes. The trash is in the back of the building in an alleyway. The gates aren't kept locked. The laundry is in the back of the building in an alleyway. The bathroom was dirty. There is construction literally right outside your door on the next building over and is loud and obnoxious.

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Isabella

The property was OK the room looked great but we called in for room service and it never came. The laundry room has a different code which they do not tell you about, also everything in the apartment kept breaking when we would barely touch it. Especially the shower; the glass kept moving around and the door barely worked I was scared the glass would just end up falling. The handle to the shower straight up just ripped off when we barely tugged on it and so did the shower dispenser. The remotes of the fan and light also would work on and off. Very accessible for the beach and dining but I probably wouldn’t stay here if I was on a longer trip.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Yuliia

Good place for family

Leisure Family_with_children

6/10

Pleasant

11 Jul 2025

Nadine

Construction feet away from your front door. Don’t stay in room 207. It has a different door which makes others curious and try to enter at all times. You get what you pay for. There’s some plates etc but bring your own dish soap!

Leisure Self

2/10

Poor

19 Jun 2025

Orlando

Property was dirty, bathroom with hair all over the walls.

Business Friends

2/10

Poor

18 Jun 2025

keren

I was not able to get into my room the cods they provided were not working, i waited over an hour outside the room then had to find a place to stay at night and they are referring to refund my pay, while waiting out side seen rats runing around do not book this place!!!

8/10

Excellent

16 Jun 2025

Corina

Perfect location, next to Collins avenue, restaurants, troley to Lincoln road.

Leisure

8/10

Excellent

14 Jun 2025

Tremaine

Nice and Cozy! Needs a little renovation, but the location is great! And check in was seamless!

Leisure Partner

2/10

Poor

13 Jun 2025

Adele

Very disappointed in this stay, multiple bugs found on the bed so me and my partner had to sleep on the sofa. The beddings had a stain on it which is quite nasty to think what it could be/ My partner is on crutches, the lift isn’t working so not accessible as he had to take stairs. The person who checked us in helped with one bag but I still had to carry the other bag up. An uncomfortable night, leading to an earlier check out.

Leisure Partner

8/10

Excellent

08 Jun 2025

Shivorn

Close to shopping, beach and bars. Value for money.

Friends_and_family Family

2/10

Poor

07 Jun 2025

Dante

Alarm

8/10

Excellent

02 Jun 2025

Caryn

If you are looking for a place to just sleep for an affordable price, this is a great spot. It’s very close to the beach!

Leisure Partner

2/10

Poor

02 Jun 2025

Tara

I rarely leave negative reviews, but I feel it’s necessary to share my experience. Upon arrival, we couldn’t even locate the front desk—it turned out to be just a small standing desk awkwardly placed in the elevator hallway, with no signage or staff in sight. The elevator was broken, and we waited around for nearly 20 minutes before a woman finally told us she was the front desk. She wasn’t friendly or welcoming in the slightest.

When we got to our room, things only got worse. The room was dirty—there was visible hair, dust, and dirt on the nightstands, kitchen table, and coffee table. The shower clearly hadn’t been cleaned, with water marks and leftover shampoo residue still on the walls. To top it off, the curtains were broken and stained.

Overall, this stay was far below basic standards of cleanliness, comfort, and hospitality. I would not return and cannot recommend this hotel to anyone

Friends_and_family Friends

2/10

Poor

30 May 2025

Angela

Room was nice. Room manager extended our check out. We paid $50 for it. We get ready to go to the beach and he tells us to enjoy it at 12:30. Never told us a time to check out. So we assumed 4 pm. We get back to the room and he

2/10

Poor

28 May 2025

Walter Ruiz

Didn't even have parking

8/10

Excellent

18 May 2025

Verified traveler

Great location

Very conveniently located. One block to beach, busses, restaurants. Does not have a pool but does have a nice rooftop lounge.

Self

10/10

Exceptional

17 May 2025

Elisha

We loved our stay!

Leisure Family

6/10

Pleasant

14 May 2025

Vereesal

The elevator was broke and I was on the 3rd floor...I'm disabled

Leisure Family

10/10

Exceptional

26 Apr 2025

Jose

Nice property. Excellent stay!!!

Business_and_leisure Partner

10/10

Exceptional

24 Apr 2025

Jason

Overall great value for the price! Super nice people that work there! And the rooms are like mini apartments.

Self

6/10

Pleasant

22 Apr 2025

Sadek

Ok

Business_and_leisure

10/10

Exceptional

19 Apr 2025

Yudhi

Good location

2/10

Poor

12 Apr 2025

Genevieve

Be aware no value for the price

Worst check in experience not even a chair to seat at the entrance or a water. The employee not present at 5:15pm. When he arrives he didn’t offer is chair for me to finish the check in form.The elevator not working and your employee not offering help for luggages. The room smell like mold. The mattress has a big whole in the center making it really uncomfortable. The protection of the mattress is dirty and smell like pee. Cheapest pillow ever. Woke up with pain in my back and a stiff neck. Also my eyes swollen from the mold.
There’s an infestation of small bugs with wings. I have pictures to prove everything written here.
Almost forgot about the dirty floors.

A full kitchen and cooking stove but no water bottle in the room, no coffee, not even a tea bag and no salt and pepper or olive oil.

Self

8/10

Excellent

09 Apr 2025

Michelle

This area is very walkable and is so close to the beach. You can be there in 5 minutes and lots of people are around with several dining options. People were very friendly!

Leisure Friends

2/10

Poor

08 Apr 2025

maria karyll

The property itself was clean, decent space except we encountered multiple issues
*The door lock was not working which was solved when i called them.
*main issue is safety, somebody tried to get inside our rental 2x, both male.i thought at first was from the property coz i called about the door.
I called the property and voiced my concern about safety, spoke with Leah. And she keeps insisting that \"nobody was able to get inside, right?\" As per her. I told her if i need somebody to get inside first before something is done. Cut the story short, they did not follow up, nobody called if same issue happened again. Nothing. I asked to speak with property manager, even on the phone( a three way call with the representative). They did not allow it. I asked to speak with property manager the next day at 9 am, nobody showed up, no follow up whatsoever! They only sent me a message saying that somebody will fix the door(mind you they sent the message when i asked where the propertymanager is) and this was 10am. The meeting was supoosed to be 9 am.
*elevator is not working so if you have an elderly or all femalr group expect thet you will carry all your luggages up the floor.
So i would not recommend the place due to safety. And the reperesentative did help at all! The worst!!!!

Business Friends

10/10

Exceptional

08 Apr 2025

Danielle

Great property! Would stay again for the price! Super easy and accessible.

8/10

Excellent

03 Apr 2025

Renata

Rough start but turned out enjoyable

4/10

Poor

29 Mar 2025

McKenna

This place did not look like the photos. All patio furniture is torn up and disorganized. Nice view of the run down building containing homeless. Construction noises bright and early. Throwing up people from 1AM-4AM. We had the king room by the entrance of the building and the gate slams every single time someone walks in. Upon check-in, we were greeted by a man that had to take his laptop charger out of our room before we walked in. That was the only time we saw a single employee. Laundry facilities were not on site. They were in-fact in the back of a building with a keypad entry. We were given the password which did not work (keypad was zip-tied, it wouldn't have worked either way). Customer service was called and was clueless as to what was happening. Weird. Would recommend to my worst enemy though.

Leisure Partner

6/10

Pleasant

28 Mar 2025

Traci

This was an ok place to stay. One room had no shower door flooding the bathroom when showering. Beds were very noisy. Not the most comfortable

Leisure Friends

4/10

Poor

21 Mar 2025

Rose Anne

inconvenient specially if u r arriving early from check in time

Leisure Family_with_children

10/10

Exceptional

12 Mar 2025

Crystal

🤗🤗❤️❤️

8/10

Excellent

07 Mar 2025

Erik

Nice place and 3 minute walk to the beach

Leisure Partner

10/10

Exceptional

06 Mar 2025

Jennifer

This property is in a great location to get to many restaurants, bars, and the beach.

Leisure Friends

6/10

Pleasant

03 Mar 2025

steven

Upon arriving we noticed a lot of bad reviews. However there were strong points and weaknesses. The pictures are deffinatly glorified. But overall it wasnt that bad. The room was very clean, no bugs, no pests at all. The gentleman at the front counter was extremely nice and helped us with everything we needed. The room did smell like pest chemicals. But after seeing reviews about pests, it shows that they are taking action to better their establishment. The area around samanthas isnt very nice. However walk 1 block away and youre in the beautiful views of miami and the beach. So to sum it up, customer service was excellent. The rooms were clean. The location was good overall. But the area around the location was rough and the room had a pest control smell. Take the good with the bad and this is a decent place to stay for a little weekend get away.

Leisure Partner

8/10

Excellent

03 Mar 2025

sam

It’s a great property and they give you a huge room, including a kitchen and that’s a place. You can actually stay there for a long time. I don’t like the check-in, which is by remote.

Business Self

10/10

Exceptional

03 Mar 2025

Pratham

Awesome

2/10

Poor

02 Mar 2025

Adelina

This was the worst hotel we ever stayed at. We had to leave after 1 night it was inhabitable. The beds were horrible, fruit flies everywhere. The fan was about to fall off. The picture looked nothing like the hotel and the staff were rude when we told them. They said sorry it’s non refundable. I had asked for a crib and they said they don’t have those and literally asked for the screenshots where I asked which I had. There’s no front desk , it was a tent and the buildings next to the hotel were both abandoned.

Leisure Family_with_children

10/10

Exceptional

01 Mar 2025

Rebeca

Service was outstanding, staff was super attentive and available; room was good and clean. Would definitely recommend!

Leisure Friends

10/10

Exceptional

24 Feb 2025

Tonya

Loved a lot about it, only thing that makes me not want to come back is the price for the parking!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Justin

Had an amazing stay!

Partner

10/10

Exceptional

23 Feb 2025

Conrado

Excellent stay at The Samantha. Would visit again!

Leisure Self

2/10

Poor

22 Feb 2025

Marcos

Our room was already occupied when we arrived so we had to call to get moved to another.
The water pressure in the shower was almost a literal sprinkle. The sink was completely rusted.
Parking was 7 blocks away at $45 a night.
The beach was very close.

Leisure Family

2/10

Poor

17 Feb 2025

Jeannie

Property is unsafe, moldy and no minimal restaurants in the area. Gated area due to many homeless people. Do not recommend staying here. Cupboard doors falling off, toilet ran constantly and shower and air conditioner moldy

Leisure Friends

2/10

Poor

17 Feb 2025

Sophia

One word, HORRIBLE. The sole positive aspect was with Julietta, who let us check in early. Regrettably, the rest of our stay was inexcusable. Upon arrival, it was difficult in locating the entrance due to the lack of a traditional front office. We then discovered that the check-in area was a covered pop-up tent situated inside the gate, but it was unattended upon our arrival. Moreover, the room presented numerous issues. The air conditioning unit had a paper towel lodged in the back, obstructing a hole, while the microwave exhibited significant rust and flaking inside. The dust was excessive, particularly at the top of the front door. Additionally, the keypad on the door didn’t work, requiring us to use a key stored in a lockbox outside the door, which they requested to leave the key in the box whenever we departed. They failed to inform us that the entire building lacked hot water. We should have been afforded the opportunity to cancel our reservation, but instead, we had to boil water using the provided pots in order to maintain personal hygiene. Upon arrival, we found an insufficient supply of towels and no paper towels, and when we sought out the housekeeper, we discovered her sitting idle, scrolling through her phone in another unit. Don’t use the soap in the shower, as it had a suspicious white substance, and the glass shower door off and difficult to close. We would caution against patronizing this establishment unless one is accustomed to subpar living conditions.

Leisure Friends