Name: Cadillac Hotel & Beach Club, Autograph Collection
Address: 3925 Collins Avenue, Miami Beach, 33140, US

Cadillac Hotel & Beach Club, Autograph Collection

Miami Area - FL · United States

100 reviews shown

10/10

Exceptional

25 Jul 2026

belsy

Amoooo ese hotel el mejor

6/10

Pleasant

23 Jul 2026

emel

This was our second time staying at this hotel. The staff were incredibly kind, welcoming, and always helpful. The Tiki Bar was one of our favorite parts of the stay—the food, drinks, and atmosphere were fantastic. We also loved the hotel’s location, which is one of the main reasons we chose to return.

There were a few disappointments, though. We were surprised that beach umbrellas required an additional fee, which we weren’t expecting.

On our first night, we stayed in an upgraded pool-view room. Unfortunately, we found a small lizard in the room. The staff handled the situation very well and moved us to a partial ocean-view room. While we appreciated the effort, the new room was a disappointment. It was a corner room on the fourth floor, and to actually see the ocean, you had to step outside and look around the corner of the building. I definitely wouldn’t consider it a true partial ocean view.

It also felt like the view was upgraded, but the room itself was downgraded. The room looked very basic, and the bathroom felt outdated. There was paint on the bathroom tiles, cracks in both the shower and the sink, and overall it didn’t feel like the standard I expected from a Autograph Collection property.

Overall, the staff were excellent and did their best to make things right, and we truly appreciated that. However, because of the room condition and the extra beach charges, I’m not sure we would choose to stay here again.

Family_with_children

10/10

Exceptional

23 Jul 2026

nycolia

Great services and staff.

8/10

Excellent

22 Jul 2026

Zoya

Nice hotel with a great location and friendly staff; the pool area is now under renovation and inaccessible for a while.

8/10

Excellent

21 Jul 2026

RUBEN

Hot tub is small,
Pool area is nice

Family_with_children

6/10

Pleasant

17 Jul 2026

Raquel

a little bit outdated needs some work but not terrible on the plus side the staff was friendly and housekeeping was amazing

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Samuel

Nice staff

10/10

Exceptional

16 Jul 2026

Brandon

I have absolutely nothing to say bad about this hotel. It was very beautiful smelt very clean at all times staff very friendly willing to help at any given time they’ll stop what they need to help you. They will direct you to what you need to where it is whatever you’re looking for if you’re in the area, you don’t know what to do. They will give you ideas give you a paper. Tell you the bus route how to get there. They were all amazing. My only issue I had experience is the ice on my floor. I could not get in. I had asked somebody they told me to go downstairs to the fourth floor still can’t get in to get ice. Then you have to go to the office downstairs in the first level to ask for ice so that was kind of a sh** show but my only bad exception about this hotel. I did not know which I feel it was a hidden fee was a $45 fee every night you stay plus a couple other fees from the state of Florida. I guess that’s all I’m gonna say that’s the only hidden fee that I had saw that I did not see when I was booking this hotel because I would not have done that if I knew that, but other than that, the Hotel I guess is OK

Self

6/10

Pleasant

16 Jul 2026

Sanae and David

We visited during FIFA Weekend and Supercon, the place looked very busy, Parking was overbooked and all facilities looked busy, no towels at the beach and barely find towels at the pool. Front desk didn't give a lot of info about the hotel and the room was very noisy when other people were passing by, we were there for only one night. Breakfast was good and we enjoyed our time between the beach and the pool

Partner

10/10

Exceptional

13 Jul 2026

Oleg

Nice location

Self

10/10

Exceptional

11 Jul 2026

Noelle

Staff was very helpful, great pools, little loud outside with some loud constantly blowing - great daily yoga, location and all around excellent spot!

Partner

10/10

Exceptional

11 Jul 2026

Juan

Amazing service from the beginning our room was wonderful got to watch some fireworks from our balcony and the staff at any moment would ask us how we’re doing and the concierge would give us restaurant recommendations.

Family_with_children

10/10

Exceptional

11 Jul 2026

Patricia

My family and I loved everything about this hotel, as we didn't need to do anything at all outside—we could simply enjoy our vacation within the hotel itself.

10/10

Exceptional

08 Jul 2026

Shamiya

Definitely will be booking again, loved the hotel!!

Friends

10/10

Exceptional

08 Jul 2026

Charinque Nicole

Our stay was great. The front desk staff Alex was very knowledgeable and kind. The hotel was extremely clean and also was our room. We had a bad balcony view facing a remodel building. The only complaint was the adult pool was dirty our entire stay and green while the kids pool was clean but extremely packed. We loved the direct beach access from our hotel to the beach about a 20 feet walk. Both restaurants on the property was amazing. Only hidden fees was the $150 per day incidental fees that they don’t tell you when booking.

Partner

10/10

Exceptional

06 Jul 2026

Briona

Miami was such a great experience it was my 3rd time staying here! The atmosphere was vibrant, the views were beautiful, and there was always something exciting to do. From the food to the energy of the city, every moment felt memorable. Definitely a week well spent, and I can’t wait to visit again!

Self

10/10

Exceptional

06 Jul 2026

Alonso

The hotel was excellent the staff was really nice and accommodating, making our stay here amazing. Alongside that the pool was top tier and the beach was enjoyable. This is a great hotel to come to in order to enjoy quality time with family. Definitely would recommend for you to visit.

Family_with_children

10/10

Exceptional

05 Jul 2026

Samantha

Clean rooms and great staff! Location is excellent.

Partner

4/10

Poor

05 Jul 2026

Nohely

The staff were very kind and very welcoming however I paid for an ocean front view room and received a room with a huge obstructed tree and due to them being fully booked they could not accommodate me into another room that was very upsetting because I did pay extra for this kind of room. I will not book at this location because of this

Family_with_children

2/10

Poor

03 Jul 2026

Carter

I was extremely disappointed with my stay at the Cadillac Hotel. When I checked in, I was given a completely different room than the one I specifically booked and paid a premium for. While they tried to make up for it by putting me in a suite, it was on a much lower floor with a significantly worse view than the room I had reserved.

To make matters worse, the cleanliness was unacceptable. There were multiple dead bugs in the room, including one that was literally stuck to the back of a pillow. The mini fridge barely worked, was warm instead of cold, and had a strong mildew smell.

When I went back to the front desk and requested the room I originally paid for, I was told it “wasn’t available.” That makes absolutely no sense. If I booked and prepaid for that specific room, why was it given to someone else? At no point before arrival was I informed that my reservation couldn’t be honored.

For the amount of money this hotel charges, I expected much better. Between not receiving the room I reserved, the cleanliness issues, and the poor handling of the situation, this stay fell far below expectations. I won’t be returning, and I would encourage others to think twice before booking here.

Self

10/10

Exceptional

01 Jul 2026

osvaldo

Excelente limpio y buena atención.10/10

Partner

6/10

Pleasant

25 Jun 2026

Elizabeth

Outside my ocean front view but in reality I was facing the pool overlooking far away the ocean and with a walker and wheelchair the bathrooms were not fit for the people staying in that room . Phone was not working in the room and a strange sound over bearing the hotel due to possible generators or air conditioner, made unbearable every night. Rooms must be upgraded the bar everything was hot and just takes up space. The machine I didn't know how to operate it. No towels or fixing beds after light was turned on.Construction next to hotel no good.

Family

10/10

Exceptional

15 Jun 2026

Alain Ghiai

Pool is amazing and so is the beach.

Self

10/10

Exceptional

08 Jun 2026

Andrea

Beautiful and head security Maria or Marie I hope I have it right she was a great help. Will be back.

Partner

2/10

Poor

07 Jun 2026

Wedad

Terrible staying they took the deposit from my card and they’re didn’t give it back till now

Friends

6/10

Pleasant

02 Jun 2026

Roman

Overall, the hotel was well maintained, but there were a couple of maintenance issues in our room. The bathroom fan was not working, and the safe had a low battery warning. We reported both issues on the first day, but they were not fixed during our stay. I also wanted to mention the breakfast. We booked a hotel package that included continental breakfast. It included cereals, fruit, yogurt, pastries, cheese, and ham. Hot items, such as eggs, sausages, pancakes, or waffles, were available for an additional charge. The beach and beach service were good, although umbrellas also came at an extra cost.

Family

10/10

Exceptional

01 Jun 2026

Joshua

Nice middle section of Miami Beach. Excellent for relaxing ocean or pool side. Separate pools for adults and family are a plus. The Italian restaurant had excellent food and service. Would definitely recommend for the price point.

The room.was comfortable and the large walk in shower/bathroom was so much better than a traditional cramped hotel bathroom.

Family

2/10

Poor

31 May 2026

Irving

Just overrated the staff use to go over and beyond

Partner

8/10

Excellent

31 May 2026

Agnes

The hotel has a great location right on the beach with nice, very clean swimming pools. The rooms are small with low ceilings looked renovated with new flooring and decor. I didn't like the mini-bar in the rooms, where everything including the coffee maker and glasses is weighted. There's a small sign behind it stating that if you lift anything for 45 seconds, you will be charged for it. I understand alcohol could be an extra charge, but glasses, coffee maker and coffee? Also, on Expedia, it showed two queen beds and a chaise lounge chair, which I liked so I could sit and read instead of sitting on the bed. I was advised that all rooms with two queen beds come without a couch, only rooms with one king-size bed have a couch. Also only two free outdoor beach chairs and towels per room. If you have a family of four, you need to pay for additional items. Umbrellas and beach chair canopies are an extra charge too,plus resort fee $51

10/10

Exceptional

31 May 2026

Brett

Lovely hotel with dual pools (adult and family), close access to beach. Excellent service and good food.

Self

10/10

Exceptional

31 May 2026

Tye

The property was amazing !! Staff was super helpful and the beach area was to die for!! Our view of the ocean from our room was amazing.. they also have 2 beautiful pools and an amazing resturant

Partner

10/10

Exceptional

31 May 2026

Iryna

Very nice and sweet hotel

Family

8/10

Excellent

30 May 2026

Laura

The hotel was beautiful and staff super friendly. The price of everything, though yes we were in Miami, was quite expensive. Restaurant was beautiful and staff super friendly but not many great options for children. The small bakery on site was delicious as well. Absolutely get chairs as early as possible to ensure a decent spot. If traveling with kids there is a local CVS about a block away which was very helpful for picking up snacks etc. there was still construction going on at the time next door which started super early and was very loud, though not the hotels fault.

The closet door in the room couldn’t open all of the way because it butted up to the main entry door which was a bit frustrating but overall we had a wonderful stay!!

Family_with_children

2/10

Poor

30 May 2026

Michaela

“5 star” yea right I’ll say 3.5! Someone else panties was on my balcony when I arrived in my room, staff was “nice nasty” and over charge for simple stuff, so many misleading things dealing with that hotel. Over priced and not worth it! Fine somewhere else! The door men was amazing though! Love them!

Family

2/10

Poor

30 May 2026

Angel

Door battery went out had to wait for someone to change batteries, safe batteries were out, had to wait for maintenance to change those too. Couldn’t eat in lobby tables, or move a chair to accommodate group. Overall terrible experience.

Partner

8/10

Excellent

29 May 2026

NAIRA

Nice property in the heart of Miami Beach.

Partner

10/10

Exceptional

27 May 2026

Michael

We had an amazing stay at this hotel! The staff truly made the experience exceptional. Every single person we encountered was warm, welcoming, professional, and genuinely eager to help. From check-in to check-out, they went above and beyond to make sure we were comfortable and had everything we needed. The hotel itself was beautiful and clean, but it was the outstanding customer service that really stood out. We felt valued and well taken care of throughout our stay. Highly recommend and can’t wait to return!

Partner

6/10

Pleasant

24 May 2026

Brenda

My check in experience showed they were not ready for my arrival. I had sent an employee of the hotel a credit card authorization form for my incidental charges and the front desk didn’t have it at check in. So I showed them the emails, they emailed it to themselves and then it was all set. Then I went to the bar to get a beverage to go. As I was leaving, the bartender was calling my name in the hallway in front of other guests saying I needed to go to the front desk which made me feel like a criminal. Then, I went to the front desk and talked to another agent who was standing on the left. She said it was her that needed to talk to me. She tells me she needs a card down for incidentals. Then I really start flipping out because I just had a twenty minute experience with her co worker standing next to her and she said everything was all set. Clearly one co worker didn’t communicate with the other one and then apologized.
Someone I was traveling with has allergies and I requested a feather free room. I was also traveling with my puppy and requested the dog amenities because we were celebrating four birthdays, including his and I wanted it to be extra special. Not only wasn’t the room not feather free when we arrived, the guest started having an asthma attack. Took them hours to get to the room and switch out the pillows. Never got the dog amenities.

Juan was great with my bags and brought me a refrigerator. My server at Donna Mare was also very good. I don’t remember her name.

Pet

10/10

Exceptional

19 May 2026

Camelia

This is a beautiful hotel, has changing rooms to change if your leaving later, the room was comfortable, needed a little more cleaning. Loved the 2 outdoor pools, has a small hottub. The coffee shop adjoining the hotel was amazing w good coffee. The staff was super helpful, we enjoyed the complementary bikes.

Friends

10/10

Exceptional

19 May 2026

Mina

Very clean with a good positive vibe

Friends

8/10

Excellent

18 May 2026

Shameka

Room Was Clean

8/10

Excellent

16 May 2026

Diego

The hotel is really nice, walking distance to the beach, good restaurant and nice pool. The bad thing, the valet parking was supposedly full and we had to park on the street. The concierge said it was okay to leave the car there overnight and we got a ticket. Besides that everything else was good.

Partner

8/10

Excellent

16 May 2026

Gregory

Well I booked a stay for 6 days and when I arrived they placed us
In a room that had a terrific view of the garbage cans and construction site outside my window. Noise was intolerable. I asked
To be moved right away but they said they could
Not because the rooms were taken. It was Mother’s Day. Anyhow, we moved the next day and room was much nicer. But, if I didn’t complain, stay would have been horrendous.

10/10

Exceptional

13 May 2026

Artem

👍👍👍🔥

Family_with_children

10/10

Exceptional

11 May 2026

Sabrina

Yes

Friends

6/10

Pleasant

10 May 2026

Vanessa

The lady at the valet parking was super nice. Other than that hotel was ok.

Family_with_children

10/10

Exceptional

10 May 2026

Irakli

Excellent!!

10/10

Exceptional

07 May 2026

Carlos

I loved the property, and the service at the restauran by Diego was Top Notch. Wine and Food selection for dinner needs some improvement but service provided is 5 stars. Cristina, restaurant manager does an excellent joba as well.

I definitely be back soon!

Self

6/10

Pleasant

07 May 2026

Cynthia

Room was just ok. It was nice but not as clean as it should have been and not stocked well. We had to ask for a second bathrobe (both days), didn't have anything but decaf coffee stocked, and not enough wash cloths or hand towels (1 each was given even though there were two of us in the room). To top it off, the refrigerator door was broken so we had to deal with that. Definitely not up to our expectations.
Loved the pool area, front desk people and the Italian restaurant.

Partner

2/10

Poor

06 May 2026

Maria

- The standard room was outdated and run-down (tub instead of shower). I spoke with reception and was told we’d be upgraded, but the “upgrade” was the exact same room with a balcony — that did not address the issues.

- The upgraded room had a broken refrigerator. Maintenance confirmed it was broken and later delivered a large freestanding refrigerator, but there were no cold drinks available. When we asked for ice or chilled wine, we were given a plastic bag of ice and told there was no cold wine available despite a full bar on the premises.

- At checkout we were charged the resort fee and taxes. I informed staff these had already been paid, and was told to contact Expedia.

Family

10/10

Exceptional

04 May 2026

Ana

Amazing view

2/10

Poor

28 Apr 2026

Hanna

The stay was very disappointing. The room felt damp and dirty from the moment we arrived. The shower door didn’t close properly due to crooked glass, which is actually dangerous — if you don’t realize how to handle it, it could easily break and cause injury. The bathroom doors were swollen and damaged from moisture. We specifically paid for an ocean view room, but instead got a side balcony with just a tiny glimpse of the ocean. What we mostly saw was the trash area and laundry facilities — definitely not what we expected or paid for. Overall, not worth the money and far from the advertised experience.

Family

10/10

Exceptional

24 Apr 2026

Angela

Great beach access, lovely staff

Partner

6/10

Pleasant

24 Apr 2026

Ashley

Property was pretty good. However, it was very visible that people of color did not receive the same service as others. Requested an upgraded room and was told that they were sold out only to find out that was a lie. In addition, we had a late check out due to a late flight. Spoke with someone the night before checkout and was informed we could pay $150 to stay until 6pm but needed to go to the front desk the next morning. We did as told only for them to tell my husband that we had until 1 as the late checkout with no fee but $150 fee would be applied only to stay until 3pm after speaking with someone else.

10/10

Exceptional

23 Apr 2026

Rosaura

Beautiful

4/10

Poor

23 Apr 2026

Irina

8/10

Excellent

21 Apr 2026

Dorette

The hotel had a few hiccups. We were given a room where the air conditioning vents were right outside our window. Hard to believe they actually sell the room to people. Luckily, they not only moved us but upgraded us to a lovely ocean view room. On the second night in new room the AC stopped working. However, after many calls to front desk we were assured the team was working on it and in a couple of hours it was back. Huge props to them for fixing so quick.
The pool chairs and staff are lovely. As well as beach chairs. So comfortable.
Restaurant by pool was delicious. As was dining room- Donna Mare.
Overall, the staff was excellent, amenities good. I would think about staying again.

Family_with_children

10/10

Exceptional

19 Apr 2026

Melissa

We stayed a few years back while the hotel was undergoing renovations ie..the pool was completely under construction. We were anxious to go back to see how it turned out and we were 10/10 pleased! We loved everything about it and cannot wait to go back! The staff is wonderful!

Partner

10/10

Exceptional

16 Apr 2026

Stephen

The staff was friendly and the outdoor space was fantastic. Alternating between the pool and the beach was easy.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Derek

Well, I’m gonna start with the staff. They’re all so friendly and great. When it’s called the Marriott Cadillac 1940s it’s because it was built in the 1940s. We had a penthouse or the 13th floor which they’d rather not call it room with a huge deck attached to. It appeared very nice, but there was lots wrong with the room very old has not been taken care of well. Two elevators lead to the main tower. One of them went bad for a day they were able to get it fixed feasibly fast. We had an evacuation one night at 3 o’clock in the morning and then the alarm kept going off for another hour and a half. I woke up the following morning after a storm to water leaking in my closet. My clothes got wet shoes got wet. I had to move to another room, which was much smaller not what I paid for. They did comp me $300 for the night but in reality it did not cover my aggravation. I’d love to go back not sure I will. the people are really great.

10/10

Exceptional

12 Apr 2026

Kelly

Great location

4/10

Poor

11 Apr 2026

Jean

Poor experience during check-in. Bad first impression on arrival to the hotel with Valet parking ignoring us and refusing to take the car due to \"lack of space\" but proceeded to take next car in line. Had to park 3 blocks away and walk with luggage. Access to main lobby is not family-friendly, very difficult to enter with a stroller and small kids, even suffered small accident with kid felt on floor at the entrance door. Room quality was average (significant wear/usage) and a bit pricy but nice partial ocean view. Overall, hotel facilities and location are good for adults but not recommended for family with young children.

Family_with_children

10/10

Exceptional

09 Apr 2026

Wiktor

Yes, the property was very accomodative towards pets

Pet

10/10

Exceptional

09 Apr 2026

Jason

Staff and services were old school fantastic.

10/10

Exceptional

09 Apr 2026

Paul

Beautiful pool, comfortable rooms, friendly staff

Family_with_children

10/10

Exceptional

08 Apr 2026

David

2/10

Poor

07 Apr 2026

Jeanne

Terrible experience. Hotel is old and falling apart. At check in, room type reserved was unavailable. No valet parking available as advertised, was sent circling around for an hour to end up at a sketchy decrepit lot. Rooms are tiny and furniture is old and doesn’t fit. Surfaces dirty. Light switches don’t work. No mini fridge. Shower water pressure a pathetic dribble. Unusable. Lobby dingy with no carpet. Not all staff helpful and not efficient. Beach staff friendly. Can hear construction all day. Don’t be fooled by nice pictures online, one of the most problematic uncomfortable hotels ever, numerous inconveniences and problems that had to chase solving the entire stay. Hotel rooms and entire building need a major upgrade. Extremely unpleasant experience, do not go to this hotel

Family

10/10

Exceptional

07 Apr 2026

Nicole

Great location

6/10

Pleasant

06 Apr 2026

Jeffrey

Family

10/10

Exceptional

02 Apr 2026

Joanne

Just a perfect getaway.

6/10

Pleasant

02 Apr 2026

Emily

She’s a bit old. The refrigerator and coffee maker in my room didn’t work, but they refunded my resort fee. We had a room with a balcony overlooking the pool but the air conditioning unit or something were so noisy we kept the door shut and hardly used it.

Family_with_children

10/10

Exceptional

01 Apr 2026

Joanne

Cadillac Hotel is a perfect place. Once you arrive and step inside the staff can’t do enough to make you feel at home. The grounds include two pools including one for adults. The outside is like a tropical paradise. Rooms are very comfortable and housekeeping is great.

Partner

10/10

Exceptional

31 Mar 2026

Deante

Perfect location for those who want direct access to the beach and top tier hotel accommodations. To top off the experience, Collins Ave offers direct access to any other needs for a great stay.

Friends

8/10

Excellent

29 Mar 2026

kenya

I picked the Cadillac because my stay is usually top-tier. I have stayed here on at least five separate occasions. As always, the staff at the reception, pool bar, adult pool area and beach were great. Shoutout to Chris and Dillion on the beach and reception who sent a bottle of Prosecco up to the room in celebration of my daughter’s birthday. However small things occurred which were not typical, There was a mystery stain on the fabric at the foot of the bed frame that I was able to get out with several wipes. The AC was very loud, the grill was full of dust and missing a slat. One of the drapes on the window was filthy and the mini bar was either locked or jammed. The staff member who bought my suitcases up was pleasant, but he asked me if I needed anything else and I told him that a robe was missing that I’d like extra waters and sugar for tea and I needed a price menu for the mini bar (before I realized it was jammed), but he never returned with any of those items. I did eventually call down to reception (the next day) who sent up the waters and robe pretty quickly, I never was given the mini bar menu but we were never quite able to get the bar open and that’s even after having a staff member try to assist. I noticed an empty container for the complimentary nail file and there was no ice machine in the designated room. I really do like to stay here so I hoping this review is helpful!

Friends_and_family Family

4/10

Poor

28 Mar 2026

brent

The price definitely doesn’t match the property. Rooms are clean but the upholstery is not, stains on the bed fabric and chaise. Somewhat outdated when it comes to the rooms. The bartenders were awesome but drinks are pricey $30 for 1 margarita w/ mezcal. Location was ok as we Uber where we need to go. They do give you access to bikes which was a plus. Very kid friendly place so if your a couple it might not be ideal so much.

Partner

10/10

Exceptional

28 Mar 2026

Michele

Great location on mid-beach. Staff were attentive and friendly especially Juju who helped us at the adult pool. Food was great with different options. Enjoyed complimentary weekday apertivo. Service at beach for both set up and food was a little slow - maybe need more help.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

George

Room was dirty mini bar never replenished sink leaked both peleton bikes in gym
Broken

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

Erik

Beach club staff is amazing. Shout out to TJ. He’s fantastic. Loved the location, pool, and beach club. Our room needed maintenance. Mini bar fridge didn’t work. Sink was leaking. Bathroom door handle falling off. Water pressure and shower was great. Bed comfy.

10/10

Exceptional

23 Mar 2026

Melissa

Beautiful property, great service, lovely beach area and a great restaurant on site. Shout out to Sandro for particularly exceptional service.

Family_with_children

10/10

Exceptional

23 Mar 2026

Tiffany

Beautiful room with a view of the pool and ocean. Staff was very attentive. Best tiki bar and drinks I have had on a beach vacation.

Family

10/10

Exceptional

22 Mar 2026

Diane

The staff was excellent. Very accommodating, friendly, went out of their way to assist. It was nice being in a smaller, more intimate hotel but enough happening to make the stay fun. very comfortable bar and lounge area as well as other groupings around the hotel where you could sit and have a cocktail.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Patricia Marie

Hotel had great service, comfortable beds, perfect location

8/10

Excellent

21 Mar 2026

Michael

Great resort. Annie who is the manager of valet was amazing. She is always friendly and takes care of her customers. She's amazing.

10/10

Exceptional

21 Mar 2026

Jonathan

Location was perfect, the breakfast was amazing plus 2 pools and right on beach. Top notch

Partner

10/10

Exceptional

20 Mar 2026

Casey

Great staff and restaurant options. Enjoyed our stay. Will return.

Family

10/10

Exceptional

19 Mar 2026

Aimee M

Enjoyed our stay

2/10

Poor

17 Mar 2026

Olena

I don’t like this hotel anymore, it’s my last time there (

Partner

8/10

Excellent

17 Mar 2026

Eamon

Friendly staff, clean room, lovely pool area for adults and kids…

Partner

10/10

Exceptional

15 Mar 2026

Martha

Clean

Friends

2/10

Poor

15 Mar 2026

Joseph

Hotel constantly has issues with on time check in, the hotel is disgusting, citrus air fresheners to cover up the mold smell. Do not recommend. Trust the other reviews.

10/10

Exceptional

14 Mar 2026

Yei

Excellente cuatomer services

10/10

Exceptional

05 Mar 2026

Jeannette

We have an amazing room on the ninth floor with a full view of the ocean overlooking the pool. It was really quite spectacular.

Friends

2/10

Poor

04 Mar 2026

Mazin

I prepaid for a room with a balcony and oceanciew (have a pucture of the reservation) when i got to the hotel they didn't give me a room with a balcony even after showing them the picture and they blamed it on hotela.com. No problem we took the room and they asked for a cresit card for incodentals and charged $2100 on the card. No problem. They next day they added another $3500 on the card and they denied they did it. Had the manager speak with my bank then she apologized and said it will be taken care of. It never happened. When i left i got a receipt that everything was paid. The next day i still had the $3500 on my card and now hthey added anothe r $1800. Today is 48 hrs agter departure, now i got an email saying i did not prepay for the reservation. I just sent them a receipt of the payment. We are dealing either with crooks or incompetent people not sure which ones yet. What a ridiculous experience.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Leslie

I could see the ocean from my room, very beautiful and clean room

Partner

10/10

Exceptional

03 Mar 2026

Grace

This hotel is perfect! The staff are attentive, friendly and just all around amazing. I loved having an ocean front room, it made my stay even more incredible. The two pools were busy but not crowded. I enjoyed the food options in the hotel and close by. I would love to come back again.

10/10

Exceptional

02 Mar 2026

Ediola

Clean room, nice ocean view. Very courteous staff. Beautiful area, close to everything. Bed was a bit too firm for me and pillows a bit soft but I still managed to sleep well.
I recommend this hotel.

Family_with_children

10/10

Exceptional

01 Mar 2026

Kristin

The front desk and concierge team was so great! We loved the bikes and ease of getting around.
The pool and pool staff were outstanding! I loved the little extras of aloe, sunscreen and my husbands favorite…sunglass cleaner at the pool.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Dina

Friendly stuff , clean , great location , free trolley takes you all the way to South beach . Most important the very beautiful private beach with white sand and even in February water was clear and not that cold . Highly recommend this hotel.

2/10

Poor

01 Mar 2026

Jody

Room

2/10

Poor

28 Feb 2026

Nena

The staff was the most rude and not polite since we got there. I booked this room for my birthday with my girls and we couldn’t hear any music because they would come in and complain.

Friends