Name: Eden Roc Miami Beach
Address: 4525 Collins Ave Eden Roc Tower, Miami Beach, 33140, US

Eden Roc Miami Beach

Miami Area - FL · United States

4525 Collins Ave Eden Roc TowerView location

100 reviews shown

8/10

Excellent

14 Jul 2026

Dominic

Good environment for kids and good view of the beach.

Partner

10/10

Exceptional

13 Jul 2026

Destiny

Beautiful and clean

Friends

6/10

Pleasant

12 Jul 2026

Tameka

Where do I began . I booked a resort view room and was a given a supposed “bay view”. I was on the fourth floor and had view of pure concrete and a sky scraper that lit up at night. I went down to the desk and showed what I paid for . They went to the manager, came back and said check back in the morning. I checked back in the morning and they said check back in the afternoon. I arrived late on Friday and was checking out on Sunday morning . Please explain what the purpose of moving to a new room would be just to go to sleep. They did not offer any credits or anything . Basically it was , sorry we screwed you and it’s a you issue and not an us issue . Customer service was a moot point except for at the pool . The pool attendants were excellent and attentive. Give them a raise, put them in the suits and let them run check in ! They were much more customer service oriented and HIGHLY QUALIFIED in ensuring a lasting impression is left so that customers return.

The room was TRASH because the bathroom was nasty , Pubic hair was all in the shower . Stickers from clothing were all over the place . DID HOUSEKEEPING even clean the room . It was 408 . If they give you that room , do not leave the counter . It looked like somebody shot a paintball gun at the ceiling and the floor was cracked . I’m NEVER going back unless it’s NOBU. Eden Rock , goodbye baby ! It’s a NO FOR ME ! And what’s the resort fee for , IT IS A POOL. That’s it , 3 pools.

Self

8/10

Excellent

12 Jul 2026

Jennifer

The beach and pool area were fabulous. High energy Miami style DJ all day outside. There was a pretty huge leak situation in the dining room which detracted from our first impression of the property. The breakfast was good and the staff was very nice.

10/10

Exceptional

10 Jul 2026

nicolas

Excelente piscina
Bien ubicado
Balcón amplio y vistas preciosas

Family_with_children

8/10

Excellent

10 Jul 2026

Yamilee

The hotel is great if you are with your family or you just want some peace and quiet. It was 4th of July and there was only music in the small pool closest to the beach. So all other pools were very quiet. That’s my only complaint. Otherwise, it’s great.

Family

10/10

Exceptional

09 Jul 2026

Lisbeth

The room was ok,just the bathroom was need more cleaning
The hotel is very nice and they have very good views to the beach

Partner

10/10

Exceptional

09 Jul 2026

Nino

Gave me a dirty room but cleaned , all the purchase food drunks in room have been used by previous guest, check your refrigerator when you first get here and check to make people have open items very nasty thinking you have a fresh drinks in room and they have been tampered with

Family

10/10

Exceptional

09 Jul 2026

Renato

Friends

10/10

Exceptional

09 Jul 2026

Denise

great location!

Partner

10/10

Exceptional

08 Jul 2026

John

Great valet staff. Friendly and quick checkin. Great room.

Business

10/10

Exceptional

08 Jul 2026

Cashield Norshay

Beautiful property and amazing staff

Friends

6/10

Pleasant

07 Jul 2026

Henry Octavio Tocora

No me gustó el servicio que prestaron en la playa estos muchachos poco atentos y sin ganas de trabajar
Tienes dos sillas de playa gratis pero te cobran la sombrilla ósea no son gratis es un engaño

Partner

8/10

Excellent

07 Jul 2026

Brittany

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Self

10/10

Exceptional

07 Jul 2026

Rianna

Lov

8/10

Excellent

07 Jul 2026

Jesus

We stayed for the Fourth of July in a beautiful ocean facing room with a balcony. The spout on the tub was broken and was spraying water everywhere which took the maintenance staff hours to fix (back and forth trips) so that was upsetting to waste the time. The bars were good, service was excellent. The pools were not clean, the water was very cloudy. Unfortunately the shore was loaded with seaweed so going into the water wasn’t really an option. Overall the stay was ok, was looking by forward to more.

Partner

2/10

Poor

06 Jul 2026

Serge

For the price point I would consider staying somewhere else. Hotel lack luxury feel. hidden cost everywhere. room outdated. staff is unhelpful.

Partner

2/10

Poor

06 Jul 2026

Yusimi

I end up on hospital with poison from seafood need someone to reached out to me
Has well the unit wasn’t ready , no ac cooling , no room services for one day
813-493-7212
Yusimi Bravo

Partner

2/10

Poor

06 Jul 2026

Alexandre

The room was not clean. There was no shower curtain, and I was unable to obtain one after asking five times. The shower was also not equipped with cold water. The king bed was the worst I have ever had. The mattress was shaped like a “W” and I had to stay in the centre to avoid falling into a hole. The valet was indifferent to returning the key or assisting the guests. I believe I would have had a more enjoyable experience at the Holiday Inn two blocks south.

6/10

Pleasant

05 Jul 2026

Kelly

Beach view

Friends

10/10

Exceptional

05 Jul 2026

Juan Carlos

Partner

4/10

Poor

05 Jul 2026

Ziad

We were charged multiple fees that were ambiguous and were later taken off when questioned. Also, breakfast was included in the package but we were charged hundreds for it. There is a sewage smell at the entrance of the hotel.

Family

4/10

Poor

03 Jul 2026

Eden

Not worth the stay. Went to the pool, couldn’t even get a lounge chair in the three days i was there because people were buying day passes to use the pool and. They were rude and nasty people and they took up space that the hotel guests couldn’t use when we paid a lot to stay at the hotel. Go somewhere else.

Self

10/10

Exceptional

03 Jul 2026

Josee-Lucy

This was one of the best hotel stays I have had in a while!

Self

10/10

Exceptional

02 Jul 2026

Jon

Thank you to an incredible team…

Started with incredible Valet service… my car was in good hands !
Pool side attendants were on point (Especially Chris!!).

Poolside Music was relaxing and relevant.

Room service attendant was genuine.

But my favorite was a gentleman Valet attendant from Brooklyn NY. My hometown and Brother. Once again… Sincere service.

Even called for later check out… No Problem

The room… upper corner floor with Beach views. Clean, comfortable and spacious.

Thank you again to everyone at Nobu / Eden Roc !

Friends

2/10

Poor

01 Jul 2026

megawati

No trolly available when check out. No one be able to help, service bad for the breakfast. No one offer drink for 20 minutes.

Family_with_children

10/10

Exceptional

30 Jun 2026

Zeyna

Good one

10/10

Exceptional

29 Jun 2026

Monica

We loved staying at the Eden Roc! The room and the view was amazing! The staff was so friendly and accommodating! My only complaint is that the refrigerator was full of drinks you could purchase, but I rather have an empty refrigerator so I could store left overs or my own drinks. Also I wish we had a microwave. I rate this a 9/10. Special shout out to Joel with the conseirge desk! He was so amazing and super helpful! We would love to come back and stay!

Partner

2/10

Poor

29 Jun 2026

konstantinos

Property had no water for my entire stay. Staff seemed as you were bothering them with this issue. Staff is horrible.

10/10

Exceptional

28 Jun 2026

Roman

Good

10/10

Exceptional

27 Jun 2026

Leah

Everything was perfect

Partner

10/10

Exceptional

26 Jun 2026

Patricia

Great and clean

2/10

Poor

25 Jun 2026

cesar

Ran out of water for 13 hours

10/10

Exceptional

23 Jun 2026

Sofia

Beach experience is top notch and Cafe Inez is amazing!

Self

8/10

Excellent

23 Jun 2026

mercedes

I really loved this hotel it was super nice and you had access to most of everything on the resort i would give this place 5 stars the only reason i gave it 4 was because prior to booking it didn't list all of the extra fees and things that i would need to pay like how the hotel does not offer parking for the people staying there the only option is paying for valet which is 60 dollars a night or finding somewhere else to pay and park there was also a 600 dollars deposit placed on my card which a deposit is okay every hotel does it but i did not know it was 600 what so ever plus when i was checking out they gave me a receipt and told me okay here is your remaining balance and i was confused and saw that they were charging me 152$ for the resort fee for 3 days and i didnt use or touch anything there besides the pool it was a really nice stay besides that i just wish i knew all of this beforehand.

Family

10/10

Exceptional

23 Jun 2026

josephine

Staff very helpful and friendly

Partner

10/10

Exceptional

22 Jun 2026

Arnaldo

you will need to get to the pool area early to secure chairs.

Self

10/10

Exceptional

22 Jun 2026

Ilan

Thank you for a pleasant stay

Partner

4/10

Poor

22 Jun 2026

Marcela

Here is a clear and professional negative review in English:

Unfortunately, our experience with the hotel pool was very disappointing. The water looked dirty and had an unpleasant smell, which made it feel unsanitary and uninviting. A pool should be clean and well maintained for guests to enjoy safely.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Shantice

Well be returning

Friends

10/10

Exceptional

21 Jun 2026

Claudia

Súper relajante no mucha bulla literal para despejar y estar en paz disfrutando a mi y mi esposo nos encantó

Partner

10/10

Exceptional

21 Jun 2026

Maso

A mi me encantó la propiedad acá en Edén Roc. Las piscinas fueron emocionante y llenó de vida. La comida fue riquísima y la habitación fue increíble con una vista inolvidable. me quedaría acá de nuevo y voy a visitar a Miami de nuevo en plan para quedarme acá en este hotel.

Friends

10/10

Exceptional

20 Jun 2026

John

Great trip

Partner

10/10

Exceptional

20 Jun 2026

John

Everything was fantastic

Partner

10/10

Exceptional

20 Jun 2026

Enzo

El personal súper amable, perdí mi cartera y ellos la guardaron y me contactaron, muy limpio y moderno.

10/10

Exceptional

17 Jun 2026

Chaquita

This was the perfect beach location. The rooms were spacious and clean and the staff were very professional and polite.

Friends

10/10

Exceptional

14 Jun 2026

Jean-Max

Our stay at Eden Roc was a perfect staycation for our family. The rooms were clean, spacious, and had gorgeous views. We enjoyed the beachside loungers during the day and later on the poolside loungers. Service was phenomenal all around, from the front desk to both Nobu and Ocean Social to beach and poolside service. Food and drinks were delicious. There were activities for kids setup near the pool. They had a World Cup viewing area, which was perfect for my family as we are big soccer fans. I highly recommend it for your next getaway.

Family_with_children

10/10

Exceptional

14 Jun 2026

Ermine

Excellent

10/10

Exceptional

14 Jun 2026

Matthew

Everything was clean and all staff had excellent customer service skills. Food and drinks were great.

Partner

10/10

Exceptional

14 Jun 2026

Cedric

Very clean room the staff was nice excellent beach views

Partner

6/10

Pleasant

13 Jun 2026

Brandy

Booked the floor to ceiling windows oceanfront suite. First room was in 4th floor couldn't see anything. Second room floor 12 had a roach in it. Third room 14th floor ended being decent. All 3 rooms were identical which is outdated. Didn't even have ABC on TV couldn't watch the playoffs. Staff was extremely pleasant and helpful! That would be the only reason I webt back for the staffing was phenomenal!

Partner

10/10

Exceptional

12 Jun 2026

Shelby

Room was a bit outdated but the balcony made up for it

Family

2/10

Poor

09 Jun 2026

yvette

If you’re the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you.

I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect.

Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way.

Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service.

Friends

8/10

Excellent

08 Jun 2026

Janet

This is a stunning hotel with magnificent beach views. In my view though, the room was overpriced. Besides having a great view it was large. But, there was not appropriate space to lay out luggage. The room surprisingly smelled stuffy/stale. The hotel was very clean, but the room itself felt like it would have benefited from a bit of extra time in that department. The shower, while large, felt dingy. Not sure if the tiles/grout need to be freshened or if it was unclean. The valet staff and bell-hop were excellent. The front desk staff upon check in was no particularly friendly. It felt like they were going through the motions waiting for their shift to end. Later that evening, the front desk staff were much more helpful! I did inquire about booking a beach cabana but was told I had to book that from pool/beach staff. As a disabled woman, that was not helpful. Navigating outside to find staff to book this in advance was particularly challenging, so I did not book anything. The breakfast staff were very friendly and helpful and breakful was wonderful! Eden Roc was wonderful to experience once, but I don't think it was so amazing to justify the high price that I paid.

Family_with_children

4/10

Poor

08 Jun 2026

Mahamad Umar

We had a great experience but one thing that i want to point out it was i needed a microwave so i asked a receptionist so they said 30$ flat and i called after for microwave so they said 35$ so it was weird that 2 person said a different price and they charged 35$ after so it was weird for me and don’t drink there water bottle they will charge 14$ plus tax for regular water bottle

Partner

10/10

Exceptional

08 Jun 2026

Nara

great customer served

Friends

10/10

Exceptional

07 Jun 2026

Jack

The balcony room was beautiful and everything around the propert

Self

10/10

Exceptional

05 Jun 2026

Grace

It’s amazing

10/10

Exceptional

05 Jun 2026

Michael

I wasn’t a fan of the food, but everything else was amazing.

Family

10/10

Exceptional

05 Jun 2026

Claudia

Súper están todo limpio oloroso ecepcional

Family_with_children

8/10

Excellent

04 Jun 2026

Michael R

Christopher at the front desk was excellent

Partner

10/10

Exceptional

04 Jun 2026

Hector

Great service

Partner

10/10

Exceptional

04 Jun 2026

Aaminah

This was my third time staying at the hotel. The service was outstanding, a huge thank you to Anastasiia, Salavador and Morgane for making me feel at home.

Looking forward to my return in a few weeks.

Self

2/10

Poor

01 Jun 2026

Sophia

My room was dirty, did not have the view upgrade I paid for, the room was missing the mini bar amenities as well.

2/10

Poor

01 Jun 2026

Eva

Non

10/10

Exceptional

01 Jun 2026

Geofrey

Good ambiance with a clear ocean view

Partner

2/10

Poor

31 May 2026

Alessandro

NEVER AGAIN.

Expedia required me to rewrite and resubmit my original review before it could be published. The version below removes details Expedia would not allow, but not the reality of the experience.

This hotel is marketed as a luxury Miami Beach destination. It is not.

The pool umbrellas were worn and frequently unavailable or unusable, leaving guests exposed to the Florida sun. At the beach, cabanas block a significant portion of the ocean view unless you are prepared to spend even more money after already paying premium hotel rates.

Then come the endless extras. Fees. Surcharges. Add-ons. The final cost bears little resemblance to the impression created during booking. Everything seems designed to reach into your wallet one more time.

The presence of large iguanas around the pool area was impossible to ignore. We repeatedly saw them around lounge chairs and garbage areas. Not exactly the image one expects from a property claiming luxury status.

We even watched guests at checkout visibly surprised by the accumulation of additional charges on their final bills. That alone should tell management everything it needs to know about the guest experience.

What frustrated me most was not any single issue. It was the feeling of being nickel-and-dimed from arrival to departure while receiving an experience that fell well below expectations.

Luxury is not a lobby, a website.

Save your money. Miami Beach offers far better options. We will never return. Ever.

6/10

Pleasant

31 May 2026

Kimberly

Property quite dated. Bell boys and valet super helpful but front desk slow and unhelpful. No amenities to change shower pre fight if you have a late departure. Location quiet with very little around need a car if you want to explore.

Partner

10/10

Exceptional

30 May 2026

Michael

Great location and so much fun

10/10

Exceptional

30 May 2026

Banan

Loved our stay. Super clean and well maintained hotel right on the beach

Partner

10/10

Exceptional

30 May 2026

John Joseph

Property and amenities were excellent! Some staff a little uninterested in being there, mainly main bartenders which is the first thing you see when you walk in. Run bar like everyone else noon until midnight.

Business

10/10

Exceptional

30 May 2026

Rajesh

Very friendly check in. Property was esthetically pleasing and clean. Pool area was great as well.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Kristy and Damon

We were here for a quick couples getaway. The property is beautiful but the staff was less than accommodating. It was impossible to get assistance with booking a cabana so we just skipped it - too much of a hassle to navigate. The pasta at Ocean Social was undercooked (literally white crunch in the center) and took a full 35 minutes to remake with no discount or accommodation for inconvenience - a free drink for later may have been a nice gesture. Some of the staff was very friendly but others are quick to cut you off or ignore you completely.
This was once a top favorite for Miami Beach but we will definitely consider other options for the future.

Partner

8/10

Excellent

29 May 2026

danette

Checkin was late. Required upgrade perks not even offered even when asked. 22% is added to every bill charged to room

Self

10/10

Exceptional

29 May 2026

Abigail

Clean room and property!

Friends

8/10

Excellent

29 May 2026

Chris

Great seating area with umbrellas. Multiple pools and private beach.

Partner

10/10

Exceptional

29 May 2026

Dibry A.

Great hotel

Family_with_children

10/10

Exceptional

29 May 2026

Felicia

Beautiful place, amazing beach and resort views from our room. Beds were so comfortable, our in room jacuzzi was everything. Everyone was helpful and kind. The entire vibe and ambiance is just what I needed after the longest Ohio winter ever. Also the passion fruit mojito made by the skilled bar tender at the main lobby bar was perfection! Couldn’t have been more pleased with this stay for my 40th birthday! will definitely book here again next time I visit the area !

Partner

10/10

Exceptional

27 May 2026

Helen

My second time here and will continue to stay at Eden Roc in my future stays in Miami. Keep up the excellent service you have. Room was clean. Pool and beach view and staff friendly and attentively

Family

10/10

Exceptional

26 May 2026

Kenrick

Entire property was clean, staff members was friendly. Will go again

Friends

10/10

Exceptional

26 May 2026

Randi

Loved it here

Partner

10/10

Exceptional

26 May 2026

Arlionys

10/10

Exceptional

25 May 2026

Takisha

Top notch 5 star amenities and staff! Love it here!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Iliana

From the moment we walked into Eden Roc Miami Beach, the ambiance was amazing. Everything was clean, the beach views were beautiful, and the room service food was delicious. A little pricey, but definitely worth it.

Partner

10/10

Exceptional

25 May 2026

James

Loved my stay.

Family_with_children

10/10

Exceptional

25 May 2026

Dawn

Great place to stay!

Partner

10/10

Exceptional

25 May 2026

Kerry-Ann

One of the best hotels I’ve ever visited. You don’t even have to leave the hotel to have fun, there’s always something going on. Definitely will be back

Partner

10/10

Exceptional

23 May 2026

Oleg

Great and clean room, highly recommend.

Family

10/10

Exceptional

19 May 2026

Tori

Very clean room. Amazing ocean front beach view. Great selection of mini bar options. Having the wristband room key was super convenient. Enjoyed the pool vibes outside. Was able to get an early check-in.

Partner

10/10

Exceptional

19 May 2026

Evette

Love the choice of pools, beach access and beautiful lobby. It’s our 5th time staying and we will definitely return soon

Partner

6/10

Pleasant

19 May 2026

Sarah

I recently stayed at Eden Roc Miami Beach and while the property itself is beautiful, I was disappointed with the lack of transparency regarding charges during my stay.

I booked through Expedia and already understood there would be approximately $153 in hotel-related fees. During check-in, I was offered a room upgrade and was verbally told it would be an additional $300. However, nobody explained that multiple additional taxes, occupancy taxes, and extra resort-related charges would also be added afterward.

I was also charged for an espresso order that I never purchased. I had to explain the situation to the front desk, and thankfully they removed the charge, but it was still concerning to see incorrect charges appear on my bill in the first place.

Seeing unexpected charges throughout the stay was frustrating, especially since I had already paid separately for food and drinks. I completely understand taxes and hotel fees exist, but guests should be clearly informed of the full expected total before agreeing to upgrades or additional services.

Aside from the billing concerns, the hotel itself is nice and the location is great, but transparency and billing accuracy definitely need improvement.

Family

8/10

Excellent

18 May 2026

Mayelin

It was a really nice hotel

Partner

10/10

Exceptional

18 May 2026

HEIDI

Wonderful

Partner

10/10

Exceptional

18 May 2026

Michelle

Very clean hotel, helpful and kind staff, beach/pool/spa awesome.

Friends

8/10

Excellent

15 May 2026

Iris

Pools and Beach very nice, affordable parking close by. Pools very clean and resort also. The only thing I can complain about was here was no ice you could get on your own you had to call someone every time for ice. No garbage can in suite only one in bathroom.

Friends_and_family Family

6/10

Pleasant

15 May 2026

Jorge

Bathroom tile in room could use cleaning. Pool water did not look clean. 2 Beach chairs included were comfortable but you had to pay for the umbrella. Drinks were ok. Manager at nobu and ocean social was not polite.

Family

10/10

Exceptional

14 May 2026

Malika

Amazing experience! Everyone was so nice and helpful throughout our stay. Special thanks to our waitress Fiona for her kindness and great service, and Christopher at reception for being so welcoming and helpful 😊

10/10

Exceptional

14 May 2026

Kimberly

Gloria from guest services was phenomenal

Family

10/10

Exceptional

13 May 2026

Liridona

Nice hotel. Good rooms. Beach is not clean.

10/10

Exceptional

13 May 2026

Erin

Beautiful property! Beautiful views! Perfect location directly on the beach. The staff is incredible. Christopher at the front desk provided exceptional customer service when checking me in and throughout my entire stay. He did everything to accommodate me in making sure my stay was wonderful from check in until the moment I checked out! Ray at the pool was very friendly and made sure I had everything to enjoy my time at the pool and the concierge Joao provided exceptional service as always! Thank you Eden Roc for yet another exceptional stay!

Self