Name: Notebook Miami Beach
Address: 216 43rd st, Miami Beach, 33140, US

6/10

Pleasant

06 Jul 2026

Antoine

This was an overnight stay!
The staff was helpful.
Good location,across the street from rental car locations & two blocks from the beach. Multi Restaurants in walking distance.
The hotel has great art work all over.
This is an older building in Miami so wear & tear is expected:
The bed had a broken footframe that squeaked if you moved your toe, Lol.
The fire detector was missing.
The ceiling fan squeaked if increased the speed.
The curtain did not fully close, had a gap in the middle, which is why I pack a binder clip.
The tub was old and rusting, did not use, missing towel bar.
They had no ironing board and you have to give your ID to the attendant for their only Iron.
Older small (2)people only, two door elevator system.
They had queen mattress standing in the hallway overnight, lol, the stairs are small I was hoping to see how they would get it out, but no luck.
They do have private secured parking adjacent for $30 a night

2/10

Poor

04 Jul 2026

Edward

Jamás había estado en un hotel de tan mala calidad, lo tuve que hacer por reserva de última hora. No tenía aire acondicionado el cuarto no pude dormir, el piso tenía un clavo que me lo enterré en el pies, personas descorteses en la recepción. Por favor no lo reserven para que no pasen una mala experiencia como la mia.

Self

2/10

Poor

02 Jul 2026

Rosa

Terrible hotel. Dirty room, no towels, dirty bathroom. I left and went to Best Western around the corner.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

sabrina m

great

2/10

Poor

29 Jun 2026

Kevin

There is no air conditioning in the room . There is a vent that blows in air, but it isn't cold at all. No thermostat in the room neither. The door card has to be reset quite often. I kept it away from phones/wallet, etc.

It takes the shower quite some time for hot water to arrive. Be patient.

The TV doesn't work. There is an ice bucket in the room, but no ice machine on the property. The hotel does not provide shampoo. Only these small round soaps that are about the size of a silver dollar.

One positive note is that there is a mini fridge in the room that stays cold.

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Kimberlyn

Room was dirty and hot. We were only given 1 towel for 2 people. Fan didn’t work. Bathroom smelled because of the stained shower curtain. Bathroom door would get stuck which made it hard to get in or out. When checking out the gentleman at the desk didn’t ask what room we were in he just took the key card.

6/10

Pleasant

26 Jun 2026

Angellika

It was 80 degrees in the room and the toilet seat had dirty body residue on it. Was crusted dirt or food in the tufter part of the foot bed chase

Partner

4/10

Poor

21 Jun 2026

Kannan

I booked this boutique hotel for a stay in Miami.

First of all there was a resort fee
Room 211 - the shower did not work
So they shifted me to 311, the shower worked but AC did not work

Had a tough time without AC in the hot Miami

Self

2/10

Poor

19 Jun 2026

Nora

Avoid at all costs. Spend extra and go somewhere better. Ignored the reviews and instantly regretted it. Rudest stuff I’ve ever come across. Key cards kept disabling and the lady at the desk shouted “maybe you shouldn’t have it near your phone” I said it’s happened multiple times and she raised her voice and said “no it’s your phone stop putting it by your phone. The first time this happened she said the same thing. Never anyone at the desk. Some members of staff were pleasant. Majority were rude, even when being super polite. Stayed 8 nights and we had to keep going down for toilet paper which they only give you one, no hair dryer, they take your id in order to give you it. Only clean rooms when you go down and request. Room is disgusting, toilet disgusting, wanted a refund when we first came in to check in as the aircon was barely working. The guy at the desk was rude and told Expedia on the phone that the rooms were fine but refused to go up and check. Acted like he was doing us a favor by letting us check a different room on the same floor which was the same. Said we won’t get a refund for sure and told Expedia we need to leave now if we don’t take the room. We asked to see another room on a different floor which wasn’t as hot. All in all, don’t stay here, unwelcoming straight away, rude even when you speak to them with respect. Incompetent and can’t even change a key card without telling you off. 1 roll in a room for 8 nights. 0/5 stars if I could.

Friends

2/10

Poor

19 Jun 2026

Erica

The Notebook was nothing like I imagined it to be. When we arrived, we waited for about 5 minutes before the receptionist came down to get us our room. When we finally got to the room, we noticed stains on the sheets. There were no towels in our room, there were dead bugs behind the bed frame, it was hot (no a/c), and there was a grocery bag used for the trash bag. I knew I wouldn’t be comfortable staying there for the night. So, me and my family checked out immediately. I would NOT recommend.

Family

2/10

Poor

09 Jun 2026

Derrick

NO AC - There was No AC for my entire 3 Day stay for a Film Festival I was attending in Miami from Friday, May 29 to Monday, June 1, 2026.

No Advance Notice - I was told about this upon my arrival by a hotel employee around 5pm on Friday, May 29, 2026 and that it would be fixed by 11am on Saturday, however it never was.

High Priced Hotels as Alternative Options Day of Notice - With several events going on in Miami, finding another hotel without an advanced notice would have cost me hundreds of dollars extra the day / weekend of.

Consistent High Temperature in Room - The temperature in the room was 90 degrees and with the Sun and heat from outside the temperature in the room was near 100 as the room captured heat with no ventilation.

Uncomfortable for my Events - It became very uncomfortable after showers and I could not stop sweating as I went to festival premiere events and had to cool off in the restrooms at my events with wiping my face, redoing my hair, and re-steaming my clothes.

At Night - At Night, I had to sleep with the window on the 1st floor completely open which was unsafe as someone cloud have come in from outside. I also slept with the small refrigerator open hoping it could help but, it didn’t. The ceiling fan in the room did not help and there was no portable fan.

Sweating - I also sweated at night and I could not sleep long. The most I slept each night was about 3 to 4 hours as it was so hot. I woke up constantly with sweat on my face.

Self

2/10

Poor

08 Jun 2026

Daniel H

Nothing

Partner

2/10

Poor

05 Jun 2026

Ever

Room was not what we expected. AC didn't work. WiFi was terrible. Parking was a mess. Hotel had an odor. Hotel looked old and not well kept.

Family_with_children

2/10

Poor

04 Jun 2026

Ahmed

You get what you pay for

2/10

Poor

31 May 2026

Demetria

This was My 2nd stay here at the Notebook
I love that it’s very close to the beach
No Air conditioner my whole 2 days there, it was HORRIBLE TOTALLY AWFUL, I couldn’t even sleep
I Would love to have My monies refunded
Not a good stay

Self

10/10

Exceptional

30 May 2026

Kiran

Great location in Miami Beach

Friends_and_family Friends

2/10

Poor

25 May 2026

walter

The room had no ac, they claimed it was central unit , the toilet plugged every time, the towels we kid towels, the elevator only worked a couple of days so I walked the stairs for the rest of the week as that elevator looks like it’s from the 60’s, the outside was dirty and you will not get your room clean unless u ask them to, so it my first and last time I stay at that place there were way better hotels around the area. Stay away from that place also they charged 114 dollars more and cooled it arrival fee

Self

4/10

Poor

24 May 2026

Mayra

Not hot water

4/10

Poor

23 May 2026

Troy

Very dated don't waste your time or money.

Self

6/10

Pleasant

21 May 2026

Wilfredo

Remodeling and cleaning the rooms/bathrooms

Self

2/10

Poor

21 May 2026

Chris

Out dated and limited parking, you can park in front for $30 a day if there’s a spot, they’re usually taken. Parking is available next door for almost $50 a day. Great for a place to sleep that’s it.

Self

10/10

Exceptional

20 May 2026

Bianca

It was great

Partner

2/10

Poor

19 May 2026

William

There was no air conditioning in the room. People ( crackhead) sleeping in the hallway.

2/10

Poor

19 May 2026

Kareemah

Staff was rude. Bathroom shower curtain had mildew stains. Hair was on the toilet and in the shower. Pulled back the linen on the bed and there was hair in the sheets. Towels were old and mismatched. This was a horrible experience!

2/10

Poor

18 May 2026

Sariyah

1st room I was placed in had no hot water. After reporting it, I was moved to another room. The 2nd room had no functioning AC for my wholestay from Friday through Sunday despite multiple complaints to the front desk. I spent several nights waking up sweating, tossing and turning, and unable to properly rest. In Miami heat, AC is not a luxury it is a basic necessity for a comfortable hotel stay. What made the situation more frustrating was the lack of urgency or concern from staff. One front desk employee appeared dismissive every time I reported the issue, and I never received a meaningful solution, another room change, or any real follow-up. Meanwhile, another employee privately apologized for his attitude and even admitted he had pretended to “fix” the hot water issue earlier when he actually had not done anything.
Beyond the AC issue, there were many smaller details that added up:
- torn blanket that barely fit the bed,
- dim lighting throughout the room,
- loud ceiling fan,
- mismatched towels,
- visible buildup on faucets,
- burn holes in the shower curtain
no housekeeping service,
one shared iron for the property,
and parking that costs $30/day despite being a very improvised setup.
The property also charges daily “resort fees,” but there were no resort-style amenities during my stay. No pool, no beach towels, no complimentary coffee, no meaningful amenities beyond a small water station in the lobby and vending machines.I am a veteran and not one who complains easy.tbc

Family

4/10

Poor

17 May 2026

Montreal

Too many bugs

Self

2/10

Poor

16 May 2026

Keandre

When I stayed there the AC didn’t work and there were bugs in my room

2/10

Poor

14 May 2026

Balkan

The staff was nice, but the hotel was awful. First of all the air-conditioning was broken and we had purchased three different rooms and there was something wrong with each of the rooms essentially. Two of them had broken showers and the one that had a functioning shower had no hot water. Also the bath towels they gave us were disgusting. They looked like 20 years old dry rotted beach towels. Disgusting. The toilets barely flushed and the TV did not work. Even our chargers, barely stayed in the wall outlets because they were so loose. The only upside is close proximity to the beach and some nightclubs but aside from that absolutely horrible hotel. Definitely would recommend paying a little bit extra to stay somewhere nicer across the street.

Friends

2/10

Poor

09 May 2026

lielle

PLEASE READ BEFORE BOOKING
From our arrival until check out the entire stay was absolutely terrible. No air conditioning. It broke and I had to fight with the receptionist (the man with the tattoos) to get transferred to a floor with functioning air conditioning. We slept like this and woke up sick with a heat stroke, vomiting. Nobody cared. There was huge bugs in our fridge and on the bed. No towels. Elevators barely functioning. Receptionist watched us go 3 floors up with luggages, without even offering to help. He continuously refused to let me speak to the manager claiming there was no manager. After finally getting in contact with one, the manager sent one email about a reimbursment and then stopped replying. This is the worst hotel I have ever stayed in. Extremely unprofessional.

Partner

6/10

Pleasant

06 May 2026

Asad

The parking was the MAIN issue. I was guided by the front desk employee to park across the parking garage with re-entry. I paid for the parking then later went out and was told that there is no re-entry causing me to waste my $30. The attitude of both attendants in the front desk was poor

Family_with_children

2/10

Poor

05 May 2026

Viviana

Our room had cockroaches

4/10

Poor

05 May 2026

larry

no air conditioning in my room. it was 85 degrees outside, 95 inside. I asked to move to another room, I was denied. I asked for refund to move to another hotel, i was denied. I opened my window to try to get air, was met by a swarm of locusts from biblical plagues . Then I was acciused of letting the bugs in by opening my window. No towels, no toilet paper, no garbage bin in my room. As I was leaving, someone came in and asked if there were any rooms available, and they were given a room

Business Self

2/10

Poor

04 May 2026

Christopher

This is a run-down hotel with unhelpful staff. I had no towels and no toilet paper in my room. When I went down to the counter to ask for these items, I was reluctantly given one role of toilet paper and two thin, edges fraying hand towels. If that didn't discourage taking a shower the condition of the grimy bathtub/shower certainly did.

I didn't have a remote for the TV and the front desk didn't help me there so no TV during my stay. The furniture looks like it was picked up off the street for free. There's no do not disturb sign to hand on the door. No housekeeping. I've stayed in a couple of sh*t holes in my time (e.g., when we crammed 5 teenagers into a small room at Daytona Beach for spring break) but this one may take the cake.

2/10

Poor

02 May 2026

Samontanira

Horrible , shower was dirty , bed was about to break . Can hear the people upstairs all night like they are actually in you room & no amenities.

Partner

6/10

Pleasant

01 May 2026

Gwendolyn

Old feel -

Self

2/10

Poor

30 Apr 2026

Michael

I’ve travelled for 30 years, this was in the bottom 3 worst places I’ve ever stayed. Before I say anything negative, the location is one of the absolute best areas, so I’d give it 5 stars on that and on price.
Everything else, from no hair dryers, no irons, non stop broken key cards, a bed made of springs that rolls you into a concave, no essentials besides a soap the size of your thumb, broken TV, loud AC, no cleaning services and a broken shower that after 10 minutes actually heats up…besides all of that…the dirt and trash under the bed and in the closet was enough for anyone to think they’ve made their way into a homeless shelter. There were plenty of unfolded blankets stuffed on shelves and a mis mash of broken hangers. Listen, I’m ok with bargain, I get bare essentials. But this place made it feel you’d get a disease sleeping on the bed. So bring your own essentials, sheets and pillow cases or just sleep in your clothes like I did for 4 days.
Ps…be careful with their elevator, it’s one of those 100 year old ones where you pull a gate to open it. Problem is my hand got smashed stuck in the gate. That was a painful addition to my stay. I am completely baffled that this is listed as a 4 star hotel. Great location though!

Self

2/10

Poor

29 Apr 2026

Lindsey

We left as soon as we checked in and saw our disgusting room. No towels no toilet paper the waste basket looked like it had vomit in it, the side table had marks from cup rings all over it, makeup all over the mirror, and no ac. It was absolutely terrifying honestly. I’m hoping for a full refund. I booked a new hotel within 5 minutes of being at this place.

The employees were mean and almost felt like they wanted us to stay somewhere else.

Partner

2/10

Poor

27 Apr 2026

Owen

I hope you like cold showers and hidden expenses! Just about nothing at the notebook worked properly. From the elevator to the room keys (of which I had to get replaced about 8 times during a 3 day stay)

Room had roaches, the shower was cold and had no pressure. My fan didn’t work. The parking is perhaps the most inconvenient I’ve ever come across. I was nickel and dimed for resort fees, parking, security deposits and an early check in.

Sleeping in my car would have been a better experience

4/10

Poor

27 Apr 2026

Vasti

The front desk clerk was extremely rude. They charge for everything $30 a day for parking $45 for the location of the motel. It states its a Resort but I have experienced motels in better conditions and with better service than this place here.
The room was dirty. Specifically there was black mold in the bathroom, soap scum from previous users in the tub and the sink had black residue, tub was not clean, the fridge had meat blood in it, the window seal was dusty and the table was dirty. We were told someone was coming to clean the next morning no one showed up.

Family

10/10

Exceptional

26 Apr 2026

Aldo Hermul

I don’t know why everyone says the staff here are rude and whatnot. Maybe because a lot of people that come and visit have a sense of entitlement, and start off as a sassy person, then you wonder why you get the attitude that you do. I came from nothing, and was blessed to visit Miami for the first time. My character made me have a wonderful time, why? Because the air in my lungs is probably one of my favorite miracles I get to enjoy

Family

2/10

Poor

23 Apr 2026

Isaiah

Terrible experience, the staff was rude from the moment I walked in and I try to let it go but then I got to the room and it was dirty. Dust and dirt on the night stands, sheets had stains and overall room not clean. Requested a refund and they got loud and refused. It’s approaching 3 weeks and still haven’t received the hold for the refundable deposit!

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Luz

Good location.

Family

4/10

Poor

21 Apr 2026

mathieu

The ac was very high on my from and there was no way to turn it down.
I will never return to that place because of that.

It was close to the beach.

Self

2/10

Poor

20 Apr 2026

Aysenur

It was a really bad experience and a hotel that never covers the money paid! The room was not clean, the towel was insufficient and it was not as shown in the photos. I bought it because there is parking, but we had to pay extra, I never recommend it!!!!

4/10

Poor

20 Apr 2026

Ashley

Terrible experience. Staff was rude except one lady. The room don’t include much. We didn’t have any towels or wash clothes, 1/4 roll of tissue, rust and hair everywhere. The floors squeaked and you can hear people upstairs. The bed was uncomfortable. No bugs or weird smell but I would never stay again. I guess it’s it roof if you just want to sleep and be close to the north Miami Beach.

Partner

2/10

Poor

19 Apr 2026

Jawneisha

This hotel should not be advertise good decent or ok we (me and my husband) had to switch rooms 3 times the first room had roach egg shells in the bed the rooms was very dirty the second room the hot water nor the shower worked the window in the bathroom didn’t close With no curtain or shades the 3 rm we was plunging our bathroom toilet we paid for a upgraded room with a balcony and all none of the rooms they provided us had a balcony the staff are unfriendly sander or Zander also know as 911 never spoke lied about coming to fix the shower we waited 10 minutes (the next day ) the outside front patio is open to the public and it’s trashy beer bottles and cigarettes packs everywhere the smell of pee across the whole patio my experience all around at this hotel was a zero out of 10 do not recommend in my honest opinion this place should be shut down it wasn’t any towels in the room the ones he tired to give us had bed bugs on them we checked out early in the morning and they tried to deny our deposit because check out is no earlier then 10

Partner

4/10

Poor

18 Apr 2026

Carson

Only book for under $100. Only good quality was the location to the public beach. Staff was unfriendly and lazy. Trash was left on the patio and in the lobby for days. You only recieve one tiny half sized towels for the room and you cant even adjust the thermostat.

Partner

6/10

Pleasant

17 Apr 2026

Fiore

Good location and price, but not the best service, front desk staff had attitude, towels were small and old. Elevator was out of order.

Partner

2/10

Poor

12 Apr 2026

Carl

We checked in and checked out in the hour it’s that bad

Partner

6/10

Pleasant

12 Apr 2026

Jasmine

No towels at all bathroom sink had toothpaste in the sink from last guest and bathtub had hair in it. The staff wasn’t very welcoming other then that it was a place to sleep

Family_with_children

4/10

Poor

12 Apr 2026

Kimberly

My room was filthy. Hairs everywhere. Looked like pillows had already been slept on. Layers of grime on shower walls. Mirror in bathroom covered in spots hadn't even been wiped. Windows had fingerprints all over them. Garbage on the floor. The curtains didn't close fully. The main light in room didn't work, only a small lamp. My bed had a big dip in it and I could feel the springs. I don't know where these amazing reviews are coming from, but my experience was terrible.

Self

10/10

Exceptional

11 Apr 2026

Kiran

Management does not allow early arrivers to stay on lobby. Have to leave the luggage and come back by 330 pm for check-in. Otherwise excellent hotel and friendly front office staff.

Business

4/10

Poor

10 Apr 2026

Logan

My wife and I didn’t feel comfortable staying there. Only perks was the price and that it was close to the beach.

2/10

Poor

10 Apr 2026

Barron

To start off they had no towels just only big towels to dry off with.. The bed was not comfortable. I will not book at the notebook again. It dont matter if its last minutes never again..

Partner

2/10

Poor

10 Apr 2026

Julio

Terrible service & hotel staff transperency.

6/10

Pleasant

10 Apr 2026

Enrique

Air conditioning was cold but not controlled from inside the room. The staff was nice. Property needs serious upgrading for this area. One towel per person and one partial roll of TP for the day. Plus cleaning was only done at request.

Partner

2/10

Poor

07 Apr 2026

Juan

I rarely leave reviews, but this experience was bad enough that I feel obligated to warn others.

My stay at Notebook Miami was extremely disappointing from start to finish. The property did not meet expectations based on the listing—cleanliness, overall condition, and attention to detail were all below standard. There were multiple issues that made the stay uncomfortable and frustrating, and it was clear that proper care and management are lacking.

What made things worse was the lack of responsiveness and urgency when these concerns were brought up. Instead of trying to resolve the situation, it felt like they were dismissive and unhelpful, which only added to the frustration.

For the price paid, this was absolutely not worth it. There are far better options in Miami where you’ll get better service, cleaner accommodations, and a more professional experience.

I would not stay here again and would not recommend it to anyone.

2/10

Poor

07 Apr 2026

Omar

Poor communication

Self

2/10

Poor

07 Apr 2026

Jennifer

Would never book here again. Beds only had a single sheet, holes in the curtains, ceiling fan didn’t work, lamp placed on the floor next to the bed, no phone in the room, tv wouldn’t turn on, unpainted particle board on bathroom vanity, no in room temperature control. When we went to the front desk, the gentleman said he was the only one working and couldn’t do anything about the fan and since we were only staying one night, we should be fine. The gentlemen working at check out was the only redeeming thing. He was friendly. This hotel was cheap for a reason. Lesson learned.

Family

2/10

Poor

05 Apr 2026

Mirian

Horrible. The staff are rude, and the photos look nothing like reality. Watch the video of the hotel.

Partner

2/10

Poor

02 Apr 2026

Angie

The room was disgusting. Bathroom was not cleaned had unused shampoo tube, stuff was in the toilet and hair in the bathtub. Bed linens were unclean and bed mattress sank to the bottom. I'm very disappointed that Expedia is acting as an agent for this hotel.

8/10

Excellent

31 Mar 2026

Kenny

Everything was good except for the unique WiFi connections

2/10

Poor

30 Mar 2026

Raymond

Checking in took an hour and the staff it actually took two hours in the staff just are so slow wasting so much time toilet was clogged. The bath towel had blood stains. There was no hairdryer and the room was the bed was I was just like kind of nasty towel. AC was way too. Cold blanket was horrible and it was just like gave off kind of dirty vibes in the staff was not helpful.

4/10

Poor

30 Mar 2026

Ryne

If you need a place for cheap to put your head down for the night, this is your spot. If you need to shower, plan for anywhere between 15-120 mins to get a towel.

2/10

Poor

30 Mar 2026

brittany

I wouldn’t even call that air conditioning it’s the worst, it’s run down and dirty nasty. I get the price is cheap for the area but hell no absolutely not

Partner

6/10

Pleasant

28 Mar 2026

Svetlana

Everything was terrible especially stuff

Friends

2/10

Poor

28 Mar 2026

Meldina

This is not a hotel.

No cleaning what so ever. Towels have to be requested.

I would never book this place again, would rather sleep on the street!

Partner

2/10

Poor

27 Mar 2026

Leidy

Not clean

2/10

Poor

26 Mar 2026

Devon

this is coming from someone who can get by with just about anything. the staff, horrible. i asked for a remote for my tv, and the guy said “i don’t have one, there’s nothing i can do for you” wouldn’t offer money back. the room was disgusting. luckily i only needed one day stay. slept on my clean clothes bc nothing was clean. th shower doesn’t even get relatively warm, its just cold. the location was fine. i would never recommend this to anyone, what a joke. super 6 is a luxury compared to this place. also you can’t control the AC, the hotel does, so it’s hot. our ceiling fan worked, but no lights also. too cheap to change a dang light bulb!?

Partner

10/10

Exceptional

24 Mar 2026

Stephanie

Perfect stay outside of the chaos of south beach

2/10

Poor

23 Mar 2026

Chase

Room was nothing like the photos, cockroaches, miserable staff, water leaking through a light fixture and front desk agent could care less, got locked out of my room for 3 hours because the fob handle died….very uncomfortable stay.

Leisure Friends

4/10

Poor

23 Mar 2026

Richard

With the exception of Tony at the front desk who was helpful, my stay at Notebook was terrible.Terrible beds, wet towels, plumbing fixtures falling off, a toilet on the verge of not working.

Partner

10/10

Exceptional

23 Mar 2026

Susanna

Great hotel . Worth it for the price . Safe area . Close to the beach .

Partner

2/10

Poor

23 Mar 2026

Hannelore

CATFISH. Get sat for this review cause I’ve got nothing nice to say. Trashiest hotel imaginable. Toilet didn’t flush. Room looked NOTHING like the listing photos. The comforter had… what i can only assume is human pleasure juice… on it. You know what that tells me ? THEY DONT WASH THE BEDDING. The towels were shredded, stained and dirty. They gave us 1 bath towel and when I asked for more they were rude and resistant. Then when we went out, they came in our room and took our towels and didn’t replace them. I’m normally forgiving if 1-2 things are off but EVERYTHING SUCKED HERE. The matress felt like sleeping directly on springs. Pretty this whole hotel was furnished with street corner finds cause why is everything so musty and disgusting?? You’d be more comfortable pitching a tent on a street corner. I complained and they refunded the bogus hotel fee they charge. 0 stars. Scam hotel.. I will be disputing with my bank

Partner

2/10

Poor

22 Mar 2026

Louis

No AC control in the room and air vent very loud at night.

Partner

8/10

Excellent

21 Mar 2026

Lynette

Clean room, long check in wait.

2/10

Poor

18 Mar 2026

Mekhi

My room looked NOTHING like online, there was no tissue, towels, nor wash cloths. The tub had been painted with regular paint. The AC cannot be controlled, they tell you to just close/open the vents. On top of all of that, the power went out and the manager’s response was “I’m busy” and that the outage was out of his control.

8/10

Excellent

18 Mar 2026

Jennifer

The staff was mostly friendly. There is places to eat around the hotel but need to take the bus or trolley to do anything besides swim at the beach. Room was decent but had to go get clean towels and toilet paper everyday.

Family_with_children

4/10

Poor

18 Mar 2026

Andres Alberto

The staff was not very friendly, they'd look at us like they were doing us a favor, not like we were guests. They even forgot to give me an ID that I left with them as guarantee when we asked for a hair dryer! The only highlight of the property is that it's quite close to the beach.

2/10

Poor

18 Mar 2026

Angelica Lynne

Terrible hated the service and the didn’t supply towels to shower with. Also the air conditioner wasn’t cold and had to ask the front to turn it up. Power went out at this hotel for hrs and the service during was horrible.

Partner

2/10

Poor

18 Mar 2026

Sandra Marina

Was a nightmare!!!!
Cockroaches!!! The pictures didn’t looks like in the website
The worse 5 nights in my entire life!!!!
Don’t go when I booked the price was 97 per night at the momento I was charged 134!
Don’t go ! Never pay a little bit and go to another place disgusting is better than this place!

6/10

Pleasant

17 Mar 2026

alison

Upon check-in at 10pm, the clerk told us “street parking is free, overnight until 9am.” At 9am we put money on the online meter and went to the beach. At 10:15am, there was a ticket on the car from the previous night (11:45pm) for $36. Parking is NOT free until 3am. Why couldn’t he have just told us that?

Friends_and_family Family

2/10

Poor

14 Mar 2026

Yei

Horrible servicios las habitaciones parecen de terror no aire acondicionado camas bano sucio fue horrible la peor experiencia de mi vida el bano estaba danado horrible

2/10

Poor

13 Mar 2026

WILLIS

TERRIBLE. Didn’t even stay the night, we arrived to a rude employee, told to leave our bags in a sketchy room. Refused, left and booked a different hotel.

2/10

Poor

13 Mar 2026

Nicole

Horrible no clean towels. Only thing good it’s close to the beach and popular hotels outside of that. Nasty hotel. Dated rooms. Nasty sheets. Staff was nice. No beach towels. Gave us microfiber cloths for face towels.

Friends

6/10

Pleasant

13 Mar 2026

Matthew

it was a place to stay so we didn't sleep on a sidewalk.

Partner

2/10

Poor

10 Mar 2026

Kelsey

Terrible! We arrived early, asked if we could check in, they said no but said we could put our bags in the corner with no security, it was just casually next to the vending machines. Went to the bathroom to change and there was no toilet paper or paper towels, asked the front desk guy and he gave me toilet paper and said he’d have to check with a maid to get paper towels. When we finally were able to get into the room, there was see through white curtains. No wash cloths, bathtub was filthy!!! Hair on the floor. Straight up nasty.

Partner

4/10

Poor

09 Mar 2026

Robert

Horrible staff and policies.

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

Cesar Alfredo

I didn't get any balconies

Family_with_children

4/10

Poor

09 Mar 2026

Christopher james

there was no balcony

2/10

Poor

07 Mar 2026

Rosalie

The property was somewhat clean. We found stains on our bedding, asked for new shwets they gave us some but were still stained. The bedding and towels seemed very old and worn. The front desk wasn't very friendly or helpful. The rooms looked like they tried to renovate them but took to mamy shortcuts.

Family_with_children

2/10

Poor

05 Mar 2026

Ruchira

Never book this Hotel. Also i am not sure why Hotel.com letting people to book these kinds of hotel and keeping in the portfolio.
family - Pls never go.
solo - never suggest.

Hotel.com - It's not all about money. You need to make sure your clients are getting the right place.

2/10

Poor

04 Mar 2026

Baojian

Elevator is not working and no towels and shampoo in the room. Not clean and slow check in. Will not be back anymore.

6/10

Pleasant

04 Mar 2026

Laura

The shower did not work & there were no towels available. Front desk for evening check in, was rude & racist (in Spanish)! Never again will I rebook there.

10/10

Exceptional

04 Mar 2026

ryan

Great location . I was nervous beginning when I read all the review but everything was ok when I checked in ,, Grear location and everything was ok not like everything said in bed review … remember you got what you paid for .. small room small shower but very quiet and close to the beach ,,, air conditioner running all day long and comfy .. I will come back next year for sure

Self

10/10

Exceptional

02 Mar 2026

Nawaz

The only thing boutique as this hotel was the lobby! The room was horrible bathroom door didn’t close properly hot water was on an off and I saw 2 roaches .. the resort fee served no purpose because it had no amenities not even a coffee station for guests! For what the price is per night i expected way more!! The only good experience i can mention was the overnight reception can’t remember her name but she was absolutely amazing and super friendly!!

Self

4/10

Poor

02 Mar 2026

Andrew

Walls were extremely thin. Staff at front desk had attitude whenever we came to the front desk. Room had a broken ceiling fan and no ac. Tv didn’t work. Asked for someone to come take a look and they denied help. Only plus for the room was that it was close to the beach

8/10

Excellent

02 Mar 2026

Rainer

Nice area, Several good restaurants. Staff helpful. Add to request my hundred dollar deposit back.

Partner

6/10

Pleasant

02 Mar 2026

attila

Bathroom could have been cleaner. Sink was clogged. Staff was ok. Parking was horrible.

2/10

Poor

02 Mar 2026

Yunqing

The hotel is poorly managed. Front desk staff is rude, the system doesn't sync with Expedia which resulted in staff member entering my room without permission at midnight claiming I'm in the wrong room and demand my signature to re-arrange the room. This is totally unacceptable. The worst experience I ever had!