Name: Hotel Croydon
Address: 3720 Collins Ave, Miami Beach, 33140, US

Hotel Croydon

Miami Area - FL · United States

100 reviews shown

10/10

Exceptional

15 Jul 2026

Nigel

All great, helpful staff, Door Keys kept losing their activation

Friends_and_family Family

8/10

Excellent

14 Jul 2026

William

Clean room, great staff. Only thing is the Tv and workout equipment outdoor is outdated. Not sure why the hotel staff parks their vehicles in front of the loading/check-in area all day, this isn’t fair for those that arrive to check in…. parking is very limited. Workers need to park off sight instead. Be aware that parking structure to park is half mile away - 10 mins walk to hotel.

Friends

2/10

Poor

13 Jul 2026

paula

The check in staff was rude
Not one please of thank you and told me to \"Google it\" when I asked for parking garage directions. There is no on-site parking!

Moldy shower, no pool attendant and rude front desk.

10/10

Exceptional

12 Jul 2026

Joseline

Clean, room, helpful staff.

Friends

4/10

Poor

06 Jul 2026

Dr.Eva

Unfortunately the staff was not helpful at all. After calling prior to reservation AND after reserving to secure a specific type of room, the request was not respected even though I was assured (by messenger in writing) that they got my request and would take care of it.
Then when we requested late check out (12 noon instead of 11am) we were told yes at check in since they messed up our 2 room reservations but then in the morning the very cold and rude front desk lady told us late check out was unavailable even though the man from the evening before said he did it. And no manager was on site.
They also promised us that a manager would get in touch with us, and of course they did not.

Windows in my room were so dirty you could barely see out of them, you couldn't adjust the AC and my room was hot, the water from the shower leaks our from the door and goes everywhere and lastly my toilet wouldn't flush half the time and I had to keep opening the back tank to manually make it flush.
Only good part of this hotel was it's proximity to the beach and the breakfast scramble was good

Friends

10/10

Exceptional

06 Jul 2026

Katherine

Perfect place!

10/10

Exceptional

01 Jul 2026

Paula

Great hotel rooms are awaesome clean bed very comfortable. Highly recommend.

Partner

8/10

Excellent

29 Jun 2026

Jenna

Cute boutique hotel, staff was friendly & helpful. Very close to the beach & loved having The Tavern attached.

Family_with_children

10/10

Exceptional

27 Jun 2026

Deborah

We love this hotel for our Miami staycation's. It’s close to beach, they provide chairs and towels as well.
This is our second time here and we have no complaints. My only tip would be NOT to have the room, (103), or any room near the elevators. It’s very loud.

10/10

Exceptional

27 Jun 2026

Melanie

I stayed for one night in early June. The hotel was perfect for my needs. It was comfortable and clean. I wish my stay was longer but I know I’ll be back.

Self

10/10

Exceptional

27 Jun 2026

John

Large, clean rooms with all facilities.
Helpful, friendly staff.

Friends

10/10

Exceptional

24 Jun 2026

cortney

Enjoyed the Stay from walking in to the early Am and Pm Rooftop visit . Hotel staff very friendly and prompt. Clean pool area. Quiet hotel area. Room upgrade a plus . Definitely will return .

Family_with_children

6/10

Pleasant

23 Jun 2026

Jeanne

Our tv was not working right. Asked for tissues & never got. One elevator was not working the entire stay, making it very challenging getting to our room on the 7th floor.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Tiffaney

We absolutely loved our stay here and will be back!

Partner

10/10

Exceptional

16 Jun 2026

Christ

👊

10/10

Exceptional

16 Jun 2026

Abigail

This is my third time staying here and everything about this quaint little place is just adorable! The staff is so friendly and helpful and the location is perfect!

Friends

8/10

Excellent

15 Jun 2026

Kayla

Highly recommend this hotel! Very cute, great location and a bar/restaurant on site. Close enough to South Beach but also in a more quiet area. Plenty of stuff to do within walking distance too and just a block from the beach. My only critique is the parking situation. There’s no parking on site or a valet, so we had to park in a garage that was a 10 minute walk away. We made it work!

Family

8/10

Excellent

15 Jun 2026

Catherine

Loved how soft the sheets were!

Friends

4/10

Poor

11 Jun 2026

Lauren

We arrived at 10pm, checked in and entered a room that had no ac. The front desk staff said they would have maintenance fix it and it’d be ready in 30 minutes. Fine. We’re exhausted but hungry, we’ll go to the restaurant. Food and staff were great. (Nice work F & B Dept.). After 30 minutes I’m exhausted and need to sleep. The front desk staff confirms the room is fixed. I go upstairs and it’s not fixed. We are assigned a new room but expected to move our luggage from the 7th floor to the 4th floor and return our 7th floor keys to the front desk before retiring for the night. Ridiculous. We pointed this out.

The next morning we spoke with the manager and she acknowledged they were short staffed and experiencing ac issues building wide. That’s why our 4th floor room overlooking the pool, and all the other rooms on that floor, have large portable ac units permenantly piping out of the open duct taped windows.

They offered us a $100 resort fee refund and followed through. Truth be told, there should have never been a resort fee. The pool was not crystal blue. We were not able to sit at the bar the afternoon of our second day because it was reserved for a private party. Later that evening a fire truck arrived after a customer in a party near us had been over served. Does that sound like a four star hotel with a resort fee to you?

Partner

10/10

Exceptional

10 Jun 2026

Paula

Clean room.

Family_with_children

10/10

Exceptional

09 Jun 2026

Sandra

Great find in a quieter part of Miami Beach. Staff was friendly and helpful. The Tavern restaurant connected to the hotel is charming and the food was great. Rainy weather prevented us from using the pool, but it was a really cute space. Definitely recommend!

Family

8/10

Excellent

09 Jun 2026

Matthew

Overall great experience!

Family_with_children

8/10

Excellent

08 Jun 2026

Nitesh

front desk was kinda rude while check in

Family_with_children

8/10

Excellent

07 Jun 2026

Allison

The staff was very helpful when needed, having a restaurant in the hotel was nice and the location was great for being on the quieter side but still easy access to South Beach and straight out to the beach for a perfect unpopulated spot!

Partner

10/10

Exceptional

06 Jun 2026

Gregory

I love the hotel Croydon I am going back with my family next year this time please remind me thank you

Family

10/10

Exceptional

06 Jun 2026

Jon

Our experience with exceeded expectations. It was our 1 year anniversary and they had a bottle of wine and a handwritten letter for us upon arrival. The rooms look better than they do online, the way the staff treated us with the upmost respect. We had a fantastic time!

Partner

8/10

Excellent

04 Jun 2026

Juan C

Excellent location.
Abril at the front desk was really nice and always helpful.
The bathroom shower door was wrongly installed and the water leaks all over during/ after showers. Which is a safety risk and annoying. A shame, because the restroom and bathroom are nice.

Family

8/10

Excellent

04 Jun 2026

ronald

A bit noisy on the first floor where I was given my room

Self

10/10

Exceptional

03 Jun 2026

Atri

Large, clean rooms!

6/10

Pleasant

03 Jun 2026

Sabrina

I was somewhat disappointed with my stay. The hotel itself was okay, but the description and photos on the booking website did not accurately reflect reality. The breakfast, pool, rooftop area, and even the location were not what I expected based on the information provided. I believe the marketing creates a more appealing image than what guests actually experience.

Self

8/10

Excellent

01 Jun 2026

Amy

It was a good room, great choice for an affordable hotel in Miami.

Self

6/10

Pleasant

31 May 2026

Donald

Mostly rude staff and bar staff. The housekeeper was pleasant and very helpful. No parking is a big disadvantage. Walking a half mile to the garage wasn’t always possible.

Partner

8/10

Excellent

30 May 2026

Whitney

Room is small, but if you just need somewhere to sleep it's perfect. It's well kept and clean.

Family_with_children

4/10

Poor

29 May 2026

Dylan

Staff was rude and unaccommodating.

Self

8/10

Excellent

29 May 2026

Lynnette

The room was smaller than expected, no place to sit except the bed or a hard bench at end of bed. The staff were amazingly polite, professional and helpful. The remote didn't work and the mini-fridge was not working, however, the staff immediately responded, maintenance arrived within 5 minutes and replaced both items, apologized and ensured I didn't need anything else. The parking near the hotel is horrible, but I prepaid for a spot in a close-by lot, didn't come back until late when I'd go somewhere, so my spot was always there (with a small walk to the hotel). The hotel is a block off Miami Beach with towels and chairs supplied at front desk. Very beautiful terrace on the roof and a nice pool area, lotion and after sun lotion supplied poolside. I enjoyed my stay and the hotel atmosphere was cohesive to my rest and relaxation Memorial Day weekend!

Self

10/10

Exceptional

27 May 2026

Peipei

It is near the beach. The restaurant is so good!

Family_with_children

8/10

Excellent

24 May 2026

Vanesa

Couple of days. Close to everything. Great room. Good helpful staff.

Self

10/10

Exceptional

23 May 2026

Xiang

good location, very clean hotel, highly recommend

Family

6/10

Pleasant

22 May 2026

Fenil

Front desk was not happy to help

Family_with_children

10/10

Exceptional

21 May 2026

Christopher

Everything great!

Friends

10/10

Exceptional

21 May 2026

KERRI ANNE

Staff was super helpful and kind! This trip was spontaneous so I didn’t know what to expect but I was really happy with our experience!

Friends

10/10

Exceptional

18 May 2026

Mary-Lynn

Hotel Croydon is a nice small boutique hotel. The rooms were very clean and roomy. The restaurant food was excellent with good size portions. The beach is just across the way, a two minute walk. The hotel overall is in a good location. There is a free trolley that can take you to Lincoln Avenue which is a great area for shopping and just walking - restaurants, cafe's etc.

Friends

10/10

Exceptional

17 May 2026

Kristy

The staff was nice & helpful the hotel was clean & beautiful

6/10

Pleasant

16 May 2026

Verified traveler

Great location but the room didn’t feel very clean, some staff was nice, others ok/rude. Would be great if they updated their rooms a bit and maybe review staff

Friends

10/10

Exceptional

16 May 2026

Daniela

Clean room , good size and the most important thing , doesn’t have carpet

Business Partner

8/10

Excellent

10 May 2026

Rozita

Overall, my staying at the hotel was good. Staff were friendly and helpful, restaurant’s food and prices were satisfactory. Room was very clean, but did not have a coffee machine. Also the hotel did not have a direct beach view as the beach was across the street and the view was blocked by some other hotels.

Partner

10/10

Exceptional

08 May 2026

Aura M

Staff is amazing. Near the beach. Bar is good.

4/10

Poor

07 May 2026

Nelson Benjamin

The Hotel Stunk, with a disgusting smell of cheap fragrance, rotting vegetables, and just gross. I'm still gagging thinking about it frankly, the restaurant too, and the room smelled like Air Conditioner Fluid. It's for suuuure NOT a 4-star hotel. The food was alright.

Self

8/10

Excellent

07 May 2026

Nicola

Great for a one night stop-over before sailing. Front desk staff were very accommodating.

Friends_and_family Family

8/10

Excellent

06 May 2026

Trisha

Cute boutique hotel. Front desk gal was extremely helpful. Good restaurant and staff. Walking distance to beach.

Friends

10/10

Exceptional

04 May 2026

Clinton

Great location, free happy hour, rooftop is great to grab some sun overlooking the ocean.

4/10

Poor

28 Apr 2026

Stephani

Incredibly disappointed about our stay. From the duct taped air conditioning unit, to the hair on the sink and offensive smell through out the building there was constant disappointment. Staff walked in to my room twice with out knocking. We were repeatedly lied to about our 2nd room being ready. The shower had mold around the edges. How this is rated so highly is shocking!
My pros- the bed was incredibly comfortable and they gifted a bottle of prosecco upon arrival.
If you are looking for a youth hostel, this is your place.

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Liza

Very nice boutique t

4/10

Poor

23 Apr 2026

Clifford

Cardinal sin - they gave our room to another couple an hour after we checked in. We were “lying” in bed and strangers suddenly burst into our small room. I yelled, they got indignant, the front desk apologized and offered a bottle of cheap wine, etc. but it was a reaaallly bad experience. Then on top of it they didn’t have the foresight to realize our key cards were deactivated in the process and we got locked out of our room coming back from dinner.

Partner

8/10

Excellent

21 Apr 2026

Elizabeth

Pros: Lovely staff, cute property, slept great. Cons: Terrible restaurant and worst burger I've ever had in my entire life. Let's not call it a \"smash burger\" when nothing was smashed about it.

Self

10/10

Exceptional

20 Apr 2026

Shewanda

The experience was great food was amazing

10/10

Exceptional

17 Apr 2026

Jaclyn

I absolutely love the Croydon! I’ve stayed here before and it’s so convenient. Great restaurant onsite, feel of a boutique-style hotel, the room is standard (at least the one I stayed in) but it’s perfect and clean. Street parking available, I parked right in front of the main entrance and left my car there the entire stay. My only complaint is the gym. Not much of one, really. It’s outdoors with an awning, some rusted weights, bikes and a bench. Definitely expected more because the hotel is so lovely. This won’t deter me from staying here again, though, I’d definitely be back. Just something to think about for a future space.

8/10

Excellent

14 Apr 2026

Gifter Kimberly

The room and property was clean. Staff were friendly. I didn’t get the complementary wine. The beach was across from the hotel which is a plus I had a view of rut beach from my room. The location is perfect and there is hys access to Lincoln road and other places! The only thing I dislike was the lunch and dinner choices serve at the restaurant in the hotel. I think the menu need to be revamped a bit. But there are lots of other choices in the area

Family

10/10

Exceptional

14 Apr 2026

barbara

Great hotel. Super restaurant and lovely staff

Self

10/10

Exceptional

13 Apr 2026

Philip

Great hotel, very clean, staff amazing and a fantastic location.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Shandi

As described. Staff was friendly to do their job, housekeeping not so much.

10/10

Exceptional

12 Apr 2026

Alysia

All was good.

Partner

8/10

Excellent

12 Apr 2026

KAI

Family vacation. Super friendly staff. Room was clean, but I'd say small but did satisfy our needs. Easy walk to the beach. Pool area was pleasant. The only concern to point out would be parking. There is no on-site parking and there are 2 options 1) pay $50 per day at some nearby garage or 2) pay $8 and walk 10 minutes over the intercostal bridge. I chose option 2) and was fine with that walk since the weather was good.

Family_with_children

10/10

Exceptional

08 Apr 2026

Robert

We had a great stay. The staff was very attentive and helpful .

10/10

Exceptional

05 Apr 2026

Amanda

Everything was great with our stay.
Room was clean, staff was friendly, hotel was situated right across the beach, and hotel provides towels and beach chairs.

2/10

Poor

01 Apr 2026

HAIFA

The entire experience was terrible.
Only 1 elevator ( too slow)
Noise Noises Noise, couldn’t sleep. There are an AC noise, fridge noise and neighbors as well.
Below hygiene standards. Dirty floor, smelly room and no fresh air to circulate it.
No tissues!! And they don’t provide.
Avoid.

Self

10/10

Exceptional

30 Mar 2026

Alex

Pleasantly surprised. My room was very clean and comfortable and house keeping were prompt in daily cleaning. Great value as well!

Self

8/10

Excellent

28 Mar 2026

Shawna

Hotel restaurant was good and the food was excellent. We also enjoyed the bar inside as well.

Partner

10/10

Exceptional

27 Mar 2026

Alex

Clean nice friendly staff

Friends

6/10

Pleasant

23 Mar 2026

Jason

Nice place but a bit lacking on the fine touches at this pricepoint and customer service. One elevator was out and the other was slow. Staff was very loud with walkie talkies outside door in the morning. Due to some glitch we had had cleaning staff try to enter our room three times thinking we had checked out. That was with Do Not Disturb on the door. Not cool. Felt like we were getting bum rushed outta there.

Family

10/10

Exceptional

14 Mar 2026

Debbie

The hotel is a lovely hotel. It's not a big brand name, but it is lovely. It's pool area is very nice. It's restaurant is fantastic. The staff were very good. The beach is across the street. We took the free trolley across the street to the Ventura Mall, it took 45 minutes. Great property!!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Alex

Good hotel.

2/10

Poor

12 Mar 2026

Annabelle

Our stay was disappointing. We found a cockroach in our room, which was very concerning. The hotel only refunded $37 of the resort fee, which felt insufficient.
The bathroom was also in poor condition. Some of the ceramic moldings were broken and when we took showers, water leaked out and formed a large puddle on the bathroom floor. Since we were four people staying in the room for one night, we had to deal with this several times.
The staff also seemed uninterested in helping, both at the front desk and at the restaurant.
It’s unfortunate because the location is good, but overall the experience was disappointing.

4/10

Poor

09 Mar 2026

Marc-André

Manque de commodités dans la chambre et le lit est très mou. La chambre était propre.

Le staff ça dépend, le monsieur qui aide pour les valises est super gentil. Mais la fille à la réception semble occupée et donne peu d’infos sur les environs quand tu essayes d'avoir de l’information.

Restaurant sur place est beau.

Proximité de la page, vraiment cool.

Est-ce que je le recommande…pas un coup de cœur.

10/10

Exceptional

07 Mar 2026

stavros

Top service
Very clean

10/10

Exceptional

04 Mar 2026

Rebecca

Beautiful boutique hotel! Great location! Quiet but a quick walk to the beach convenient store or drive to Lincoln Road.

Partner

8/10

Excellent

04 Mar 2026

Michelle

Room was nice if small. Area was great

6/10

Pleasant

03 Mar 2026

Dave

This was our 3rd time staying here over the past 5 years and more than likely our last. It’s a nice hotel but poorly managed. When checking in they have music playing so loud that it’s hard to hear or understand the front desk staff. They charge a bogus $30 per day “resort fee”. It’s far from a resort and the only thing that they have to offer as an amenity is a small pool and a work out area that is pitiful. I will say that the food is pretty good. However, the staff always seems stressed and confused. The staff is also very inconsistent with their friendliness. At times you’re greeted with a smile and told Hello by one staff member and you can walk by another one and be completely ignored. At times you may sit there wondering if a server will ever greet you. Two out of the 3 times we stayed they have put us in a room with a make shift air conditioner that sits inside the room. It’s so loud that you can’t hold conversations trying to talk over it. Both times we have refused the room and they did move us into a nicer room. This past time we stayed one of the elevators was out of order and people were hauling their luggage up a short flight of stairs to get to the second elevator. It was out of order the entire week we were there. Finally, there was no ice on our floor due to the ice machine being broken down. It too stayed out of order the entire week. Overall this place isn’t horrible but there’s a lot that needs improved.

Partner

6/10

Pleasant

02 Mar 2026

Barbara

Elevator was broken, toilet almost overflowed

Family

10/10

Exceptional

01 Mar 2026

Nancy

Everyone was great

Friends

6/10

Pleasant

01 Mar 2026

Susan

Staff were very nice. The ground floor elevator was out of order, the ice machine was also not working. There was a lot of noise in the hallway at nighttime. The coffee was not good. I would not stay here again.

Partner

6/10

Pleasant

01 Mar 2026

VICTORIA

Mixed reviews. Room was clean with lots of windows, although had an extrememly strong bleach smell. We do wish the windows had screens so we could have opened them and gotten some fresh air. If not for that, room would have been perfect! One very slow tiny working elevator so had to take the stairs for the most part. Nobody to help with luggage on the stairs. It was a fun, boutique artsy vibe. Disappointed in the small pool but it was a nice place just to sit outside..not worth the nightly resort fee though (also poor wifi). Overall would rate it as 3.5/5

Family

4/10

Poor

25 Feb 2026

Sandra-Alexandra

Room was fine but no coffee or tea.
Staff seemed very unhappy, stressed, and rude with guests. We asked when towels for beach would be available and receptionist was extremely standoffish, responding that she did not know and that the other employees deserved their break…?
Also be prepared to wait over 5 mins every time you need to take the elevator. There is only one elevator in the hotel. Also get ready to have to make several trips to the reception per day because your hotel room key will be deactivated multiple times per day. I have never experienced this in all my years of travel.
Pros of the hotel are it’s proximity to beach but there are many cons. If a hotel has so many problems, the least you’d expect is staff that makes up for it but that was not the case. I would not stay here again nor recommend the place to anyone

Family_with_children

8/10

Excellent

24 Feb 2026

Christopher

Good

Partner

10/10

Exceptional

24 Feb 2026

Nicole

Very clean and the staff was very nice and helpful!

2/10

Poor

23 Feb 2026

JORDAN

I booked three rooms for my family. Called the front desk a week before we arrived to confirm we all would have rooms right next to each other. They confirmed they would take care of it. We landed and got to the hotel at 12:15AM. The guy behind the front desk looked overwhelmed and said he had two rooms on the third floor on opposite sides and one room on the sixth floor. I told him we couldn’t do that being that we have young kids. He spent the next fifteen minutes doing something on the computer not talking and then looked up at us and said we owed the resort fee and he has nothing available and that the manager would be in at 9AM. My kids were exhausted and he was incapable of helping so I said we’ll sleep with the kids. My wife couldn’t get into the room with the keys he gave us for the sixth floor so she went back down and he made new keys and went up with my wife and daughter. He knocked on the door and put the key in and a woman answered the door bc it was an occupied room! At this point it was past 1AM. My wife called me and I came down. He said he was sorry and he magically found us a room on the third floor!? We got settled around 1:30AM and went to bed. The manager said he’d waive the resort fee for one night lol. The keys didn’t work throughout the entire trip and we constantly had to keep going downstairs to get new ones multiple times a day. Also No housekeeping over four days! I booked a separate hotel the last night. Dreadful experience.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2026

Joel

It was great

10/10

Exceptional

13 Feb 2026

Aaron

The Tavern was amazing breakfast. Quaint hotel with a great location. Parking is tricky but there are nearby garages. Rooftop had great views and overall was very peaceful at night.

Partner

6/10

Pleasant

12 Feb 2026

Nilexy

Las condiciones del Hotel son buenas, lucia limpio , un agradable olor , moderno . Respecto al staff del hotel tengo opiniones encontradas. P en medio de una crisis de conexión de internet

6/10

Pleasant

12 Feb 2026

Byron

Room itself was the best part. Checkin was chaotic and late with room changes, very loud music making questions impossible, and elevator broken

Self

10/10

Exceptional

09 Feb 2026

nhat

Nice cozy hotel and friendly staff

8/10

Excellent

29 Jan 2026

Julia

Lovely greeting, lower elevator broken so had to haul our bags up a level and the room was pleasant. Only did 4 stars because the doors must be thin and hallway noise is very clear, and the housekeepers did a very mediocre job cleaning the room … left dirty glasses, broken shampoo bottle, didn’t replace some towels, …

6/10

Pleasant

28 Jan 2026

Thomas

Be was awful and no reasonable close parking. Good location and city trolley a plus. Restaurant food and service okay.

Partner

10/10

Exceptional

28 Jan 2026

William

Very cool!!

Business_and_leisure Self

6/10

Pleasant

27 Jan 2026

Clive

Our stay was okay. The facilities AC wasn’t working so we had a portable unit taped to the window in our room that leaked water all over the floor and coffee was only served until 8AM. When on vacation, I don’t think most people want to be up and dressed that early for a cup of coffee. The staff and maintenance guy who fixed the AC

10/10

Exceptional

23 Jan 2026

Alessandro

Great staying.

10/10

Exceptional

22 Jan 2026

Robert

Great overall vibe at the Croydon. Clean and relaxing room with very comfortable bedding, and a strong shower. TV was the only disappointment with few analog cable channels (though who comes to Miami Beach to watch cable TV?). The pool area is fairly small, but was no issue getting loungers. And the hotel restaurant and bar are great with top-notch service. Perfect location far enough from the crowds but close enough for whatever action you’re looking for.

10/10

Exceptional

21 Jan 2026

Elizabeth

Friendly staff

Leisure Family

8/10

Excellent

21 Jan 2026

Shelly

Clean rooms and we enjoyed the rooftop lounge

10/10