Name: Radisson Hotel Miami Beach
Address: 4343 Collins Avenue, Miami Beach, 33140, US

Radisson Hotel Miami Beach

Miami Area - FL · United States

100 reviews shown

6/10

Pleasant

24 Jul 2026

Kevin

Worst internet set up in a hotel I’ve ever seen. Slow, kept disconnecting, laptop was ok… phone impossible to connect.

Restaurant was awful. My colleague sent back over easy eggs twice and gave up… literally floating in water. Buffet was less than basic for that level hotel… way overpriced.

Room was clean and fine. Location was ideal.

Decided I will find elsewhere for my annual trip there. .

6/10

Pleasant

23 Jul 2026

John

The seaweed was an issue on the trip. Had to take a cab to south beach to use the beach.

10/10

Exceptional

22 Jul 2026

Wen-Chi

Love the hotel on the beach. The swimming pool is very nice. There are bicycles that it’s free to borrow from the resort for the first 90 minutes. There is a nice path in the back of the resort that it’s perfect for cycling. The resort is close to the trolly stop. I would recommend this resort.

10/10

Exceptional

19 Jul 2026

Sophie Jayne

Great property reasonably priced for the area. The pool is big enough to Play in with direct access to the beach. About a 45 minute walk to South beach along the front which was really nice
CVS just down the road

Family_with_children

8/10

Excellent

19 Jul 2026

Bobby

Second year staying here for work. Great property for work and conveniently located.

Partner

10/10

Exceptional

17 Jul 2026

Steve

This hotel is one of the greatest values on the beach. Great location

Self

10/10

Exceptional

16 Jul 2026

Nicole

The hotel was beautiful, and the staff were helpful and friendly. My room was clean upon arrival and serviced daily. The pool area was also very nice. Although a beach chair and umbrella were included with my stay, you had to arrive very early to secure them.

I chose this hotel because it is located directly on the beach. Unfortunately, the beaches were covered with algae all the way down to South Pointe, which was very disappointing. Aside from that, I had an excellent stay.

Family_with_children

2/10

Poor

16 Jul 2026

Erin

We had ants in our room and they moved us into a smaller room. We had the inconvenience of having to pack our belongings and move back to the original room a day later because my family size was too large for the new room

Family_with_children

8/10

Excellent

15 Jul 2026

Magan

My only complaint was the wifi. It never stayed connected in the hotel for some reasons, but other then that, I enjoyed my stay.

Partner

8/10

Excellent

14 Jul 2026

Alberto

Okay hotel with a pretty spacious pool. The atmosphere was chill and we were able to relax. The room was okay too.

Family_with_children

6/10

Pleasant

12 Jul 2026

Sheila

The pool didn't seem like it was clean. The walls were extremely thin. You could hear everything from the ajointing rooms.The hotel does not really have high floors so it is not worth paying for the high floor rooms. Staff was very nice. My ice machine on the 7th floor did not work. Room was clean. Bed was comfy. Kid friendly.

Family_with_children

4/10

Poor

12 Jul 2026

Carla

This hotel used to be one of my favorite, I stayed couple times there un the past . BUT THIS TIME I WAS SO DISAPPOINTED THE PIOOL WAS SO DIRTY LOOKS LIKE THEY DIDNT WASH IT IN YEARS .. Was green all around. The rooms needs some serious updated the rugs are super dirty stains all over .. bathrooms needs to be scrub … was so bad the whole grounds needs some serious update and. Some powerwashed

Friends

10/10

Exceptional

12 Jul 2026

Jamal

Great experience I would definitely stay there again

Partner

10/10

Exceptional

10 Jul 2026

Mitzy

Clean and easy access to beach

Family

2/10

Poor

10 Jul 2026

Wendy

The elevators inside were broken only one works that is the size of cardboard box. The parking situation was terrible they don’t park trucks but will park tahoes and suburban. Along with the parking garage they across from them for guest the elevators were broken and the floor guest can park on is 3rd and up. Every day had to walk up and down 5 flights of stairs.

Family

10/10

Exceptional

09 Jul 2026

Roselin

Good service

Friends

8/10

Excellent

09 Jul 2026

Sonyaé

Okay

Self

10/10

Exceptional

09 Jul 2026

Hamza

Nice Hotel , Good Environment, excellent pool

Family_with_children

6/10

Pleasant

09 Jul 2026

Martin

Cleaning Staff were excellent, Reception not so good, the Car Valet Service disappointing.

I was placed on the 7th floor, no issue with that, good sea view, however only one lift was working and had to use service lift on numerous occasions. The telephone didn’t work despite it being reported on 3 separate occasions no explanation was given and no one seemed to care, which meant if I had to speak to reception or order the car valet service I had to go down the 7 floors in the and wait for the one working elecator or use the service elevator. The TV was temperamental in whether wanted to work or not, again had to go down the 7 floors via the one working lift or service elevator to request maintenance and then go back to my room via the one working lift or the service elevator. I appreciate that this can happen at anytime but it was the attitude of the reception staff they had no interest in resolving anything.
I missed an excursion because I had to wait 45 minutes for my car, this was initially due to not being able to contact the Valet Service from my room, and then not being able to find anyone to deliver my car, at $55 dollars a day for the service it was simply not good enough, after a long conversation and distasteful disagreement I was refunded 1 day of the Valet Service cost.

In all very disappointing and unfortunately would not recommend this hotel.

Ensure you are aware of the Resort Charges $47 per night!

Partner

10/10

Exceptional

08 Jul 2026

Bradley

Excellent location, clean room, easy access to local amenities and venues

Business

10/10

Exceptional

08 Jul 2026

Property was beautiful. Staff was very polite and helpful. Room was comfortable and clean.

Family_with_children

8/10

Excellent

06 Jul 2026

BRIJ

Beach attached the hotel. Nice balcony.

8/10

Excellent

05 Jul 2026

Stanislav

Perfect location. Nice view. Excellent service. Friendly stuff.
The building needs some renovation.

Family

8/10

Excellent

03 Jul 2026

Lillebit

Muy buen trato de todo todo el personal, la piscina súper limpia, un ambiente que permitía relajarse y pasarla bien. El único problema fue que el aire en la habitación parace no funcionaba muy bien , pues no enfriaba lo suficiente, pero eso no fue impedimento para pasarlo genial

4/10

Poor

01 Jul 2026

Daman

I flew to Miami and booked Radisson for the first time and to my surprise this hotel does not match with the pictures, it was not as clean as I had hoped. I definitely will not be booking with Radisson again in Miami. I was not happy with several things at this hotel; one being the shower pressure was very very low with lukewarm water, no alarm clock, blankets were paper thin, as well as the walls so you can expect to hear other people staying around you. The staff was also not too friendly. I booked a full pool view/ocean view and was given a view off to the side, when asked if we can change the room we were denied and they said the hotel was fully booked when we knew that was not the case because rooms were available online. We also did valet, be sure to tip the valet guys because if you don't they take a very long time to bring your car out. I give this hotel a 3 star rating.

Partner

10/10

Exceptional

29 Jun 2026

Tania

Family_with_children

2/10

Poor

26 Jun 2026

Megha

Won’t recommend

Friends

10/10

Exceptional

18 Jun 2026

Mynor

I love the stay at Radisson Hotel! The room, the view from the balcony, the restaurants and the pool area and the beach! For a family trip was an incredible place!

Family_with_children

10/10

Exceptional

16 Jun 2026

Luis

Amazing views, great hotel

Partner

10/10

Exceptional

14 Jun 2026

Heather

Loved staying here and will be returning every time I come to Miami. The room was so clean and had such an amazing view of the beach. The access to the beach was so easy to get to. The staff were so nice and helpful. I cannot recommend this place enough!!!

Self

10/10

Exceptional

14 Jun 2026

James

We have stayed at the Radisson in Miami Beach many times over the years, and the hotel has always been well maintained. The location is excellent—close to everything, including convenient public transportation—and being right by the beach is a huge plus. Beach chairs and umbrellas are included, which adds great value.
The only downside has consistently been the restaurant. Service tends to be slow, and the food quality has not been great, so we usually choose to eat elsewhere.
Overall, the hotel is very affordable for what you get, and we continue to enjoy staying there.

10/10

Exceptional

11 Jun 2026

Kelly

Perfect location in the middle of everything !

Family

8/10

Excellent

11 Jun 2026

Jody

it is a very good property but it is aging and is need of upkeep.

Partner

8/10

Excellent

08 Jun 2026

Shronda

Overall good stay. Rooms are a little dated. TV only got local channels. Stayed on the 9th floor and the banisters are in need of repair. Children were unsupervised by parents.

Partner

10/10

Exceptional

08 Jun 2026

Michael

Very clean and friendly

Partner

10/10

Exceptional

07 Jun 2026

VADIM

Great place and perfect location. Ocean view was great.

10/10

Exceptional

04 Jun 2026

Evelyn

Close to the beach, rooms were big and amazing beach view

Partner

8/10

Excellent

03 Jun 2026

Keith

Don't trust the pictures online property is okay but very misleading. Does not offer a lot of choices and a bit pricy. Rooms were nice and clean.

Partner

10/10

Exceptional

03 Jun 2026

Shanel

I have stayed here more than a handful of times to model for Miami swimweek and Art Basel and this is hands down my favourite place ever. Amazing staff, amazing view, amazing fitness area, amazing food, amazing everything! Highly recommend

10/10

Exceptional

01 Jun 2026

Lea Angela

Our stay at Radisson Miami was awesome! The staff were very helpful the property itself was very clean and nice. Although rooms are a little small, the cleanliness and the comfort of the beds made up for that. Best part was that you didn’t have to walk far for beach access! The pool area was very nice as well. Will definitely stay here again!

10/10

Exceptional

01 Jun 2026

Steffany

everything was good I will go back my next trip

Self

6/10

Pleasant

31 May 2026

Matthieu

This was our second time coming back to this hotel as our first stay was great: outstanding views, a fine restaurant for dinner, warm pool, close to the beach. We were very excited to come back too.

However, in the past year the hotel has really gone down hill. There was only one elevator in service, the restaurant was only available at breakfast ($30 for a continental breakfast that was comparable to one at a Quality Inn), and the pool was noticeably cooler in temperature. Our room was clean in the high traffic areas, but under the pull out couch bed and cabinets there were crumbs/dirt/dust. There were also ants coming from the balcony. The windows have thick caulking and paint around all seams so that they are unable to opened (why not just install new windows?). The floor tiles were chipped and peeling and heavily scratched. Two outlet covers were completed cracked open: you could see the wiring behind the electricity source.

Would I come back to this hotel? Probably. But the price for the quality and staff is truly disappointing.

Family_with_children

10/10

Exceptional

30 May 2026

Lejla

Nice staff! Clean hotel!

Friends

10/10

Exceptional

30 May 2026

Ankita

Had a great time In Raddison.
We booked an Ocean room view with balcony and the experience was awesome:)

Partner

10/10

Exceptional

29 May 2026

Ibrahim

Beachfront

Partner

8/10

Excellent

29 May 2026

Hani

Nice vibe

Family_with_children

8/10

Excellent

28 May 2026

Marilyn

Overall our stay was nice, the rooms were nice and clean, staff was nice and helpful.
The pool and walkway to the beach was our favorite part, you also get two chairs and umbrella per room at the beach.
The hotel is old and needs remodeling on some areas.

Family_with_children

6/10

Pleasant

28 May 2026

Edward

Shocking additional fees.
Charged a large and unexpected per night ‘resort fee’ upon check in. This wasn’t mentioned anywhere on Expedia or our booking confirmation. Non optional and still not entirely sure what it covers. Towels and sun loungers? Surely this is why you pay the premium to stay in a beachfront hotel anyway? Would expect these things to be included in the cost. People need to be aware of this as it can a lot to the cost of a stay. Hotel in nice beach location, nice spacious room, nicely decorated, despite the view of a wall. Staff disappointingly disinterested in guests

Family

8/10

Excellent

27 May 2026

Olga

The staff at the Valet Parking especially Hector, were great! Also Susanna at the pool was so helpful and friendly. She brought us our beach towels to the beach area when we forgot to pick them up at the pool. Our room was very clean. The only negatives were that the ice machine was not working on our floor and when we asked about it, we were told to go to another floor to get ice. Also, our room phone died. We reported same to front desk and although they indicated someone from maintenance would go and check into it, no one came. When I complained about it while checking out, we were credited one day of amenity charges which I thought was nice. I would definitely consider staying there again.

Family

10/10

Exceptional

26 May 2026

Derrick

Clean property and very nice staff. Could use some more amenities

Self

10/10

Exceptional

25 May 2026

Alexandra

The hotel is right on the beach and you get 2 loungers per room,which was great.

8/10

Excellent

24 May 2026

Elizabeth

It is a nice place to stay however there was loud music going on very late next door that we could not sleep due to the pounding music!!
Also when we went to the beach we asked for a umbrella to be moved to the spot we wanted to sit at and the men outside told us No because they leave some with no umbrella because some guests want it that way!!! We told them we would like the umbrella and he refused to place us one so we had to sit at another section way across!!! We felt that was rude!!

Partner

10/10

Exceptional

23 May 2026

Juan

It’s was a great location and free bikes were a plus

Family_with_children

10/10

Exceptional

22 May 2026

Jennifer

June at the check in desk was so warm and inviting. She gave us suggestions of things we might want to do since it was our first visit to Miami Beach. Calvin our waiter for dinner was such a pleasant and accommodating to our ever need. He was personable and friendly. I don’t know our housekeeper’s name but they also ROCKED! Always an exception clean room we left a note about any extra supplies we needed and always got what we asked for. Highly recommend staying here.

Partner

4/10

Poor

22 May 2026

Jon

Good location but if you’re used to four stars and above, probably not for you.

Family

8/10

Excellent

22 May 2026

Michael

Power was down at 10PM. Room extremely hot and unable to sleep. As only staying one night, put a damper on trip.

Family

10/10

Exceptional

22 May 2026

Mabinty

Great service

Friends

6/10

Pleasant

21 May 2026

Reza

Only one elevator was working at the time. Smell of smoke everywhere. Most staff (that spoke English), were nice. There is no free parking so look elsewhere.

Family_with_children

10/10

Exceptional

21 May 2026

Florence

Great with a nice pool area and beach access. Clean rooms and all public areas

Partner

10/10

Exceptional

20 May 2026

jennifer

Good

Partner

2/10

Poor

20 May 2026

daniel

Le bruit était atroce. On a changé d'hôtel

Partner

6/10

Pleasant

20 May 2026

Dimitra

Property is very clean and up to date, price is great overall for a location on the beach. Resort fee includes two beach chairs and an umbrella. The thing this resort is missing which in my opinion does not qualify it as a resort now is it does not have an outdoor bar with seating that you can have a drink and lunch at. Right now, you have to go to a window and order your drink and food and pick it up yourself like you're at McDonalds. There is plenty of room a the pool area for a great bar! Also, there is no beach service! You cannot get a water let alone a drink or lunch! So, if you are thirsty you have to go all the way back to the pick-up window to get a water! If you add these two features, this resort will be unbelievable!
The front desk is very accommodating! The cleaning personal are amazing and so is everyone on the premises. Great location, minutes by free Miami trolley to Lincoln Road and the cafe, restaurants and retail!

Family

8/10

Excellent

19 May 2026

Khady

I didn't get a view from my room. and the food was ok.the rest was great

Self

8/10

Excellent

19 May 2026

Niekka

The rooms were clean, the pool was nice with beach access, staff was amazing and the food was very good.

Friends

10/10

Exceptional

18 May 2026

Pamela

Had a really good time great location

Partner

10/10

Exceptional

18 May 2026

Wanda

Clean rooms and friendly staff. Enjoyed the pool area and closeness to the beach.

Partner

6/10

Pleasant

18 May 2026

Rizwan

Rooms were outdated. Over all average experience. It could have been a better experience.

However, location was ideal!

Friends

6/10

Pleasant

12 May 2026

Lori

Everything was good except the elevators & our room wasn’t an ocean view. The elevators were horrible. The room was clean & bed was comfortable. Lobby was clean.

Family

2/10

Poor

11 May 2026

thereal

The people at the front desk was rude from upon of arrival. They made it hard to feel welcomed . I asked for a room top floor she told me “no” later that afternoon we where in bed resting went to the bathroom and bugs was everywhere. In our bed in our CLOTHES! Inside the tub,sink and toilet. We went to the front desk complained they first denied our refund then mentioned $40 back then decided to give us a new room on the 8th floor . Her exact words was “ where you come from” “ it’s just bugs” we asked for the manager she laughter in our face so we waitied the next day the guy manager was VERY HELPFUL after Expedia called and another lady denied our refund he helped us we showed him pics he said if we left the door open we mentioned no we turned the air on and we begin seeing over dozen of bugs and when we found them in our bed that was just where it was way to much!

Family

10/10

Exceptional

11 May 2026

Dawn-Marie

We enjoyed our stay very much. Great location and access to the beach.

4/10

Poor

11 May 2026

Latrese

I arrived at my hotel room at 11 PM there were only six channels on the cable so the amenity of premium channels in the hotel room is not true. They call the maintenance down three times. The maintenance guy came three times and stated that it was a conflict between the hotel and DIRECTV therefore they didn’t pay their bill….. when I tried to call the front desk from the phone in the room. The phone did not work in the room, so pretty much I was charged a resort fee for not utilizing the options that I need on the resort. The refrigerator was inside of the closet, pivot on top of the safe. I don’t think that is a safe location for our refrigerator. Don’t recommend using. I would not stay at this location again. Save the headache

Family_with_children

8/10

Excellent

11 May 2026

Roni

Clean room

Business

10/10

Exceptional

10 May 2026

Tamara

The beach view was unobstructed and pool and beach were great! Loved the chess game at the pool. Friendly front desk staff and bell hops. Used valet, again great service. Suites are very roomy and clean. Noise from music next door was too loud, but it only lasted during the Grand Prix Fan fest.

8/10

Excellent

07 May 2026

Angela

The room that we stayed in was very very clean!That was an A+ for me!Our room had a pool view,but u could still see the pretty green beach water right behind that pool view.The staff was very professional.It just would have been so much easier if there would have been someone there who spoke the real English language.

Partner

2/10

Poor

05 May 2026

Maja

I strongly advise against staying at Radisson Resort Miami Beach.

We were robbed on hotel premises — in the pool area. At the time, the gate leading to the public pathway and beach was broken and left open, allowing unrestricted access to anyone from outside. There was no visible security present.

Even more concerning, the doors from the pool area into the hotel building were also broken and could be opened without a key card. This represents a complete failure of basic security.

The situation is even more serious considering that the stolen bag contained a room key with the room number. Despite this, the front desk did not treat the incident as a security threat.

We were also told that security cameras are basically useless because of sun glare. In Miami, that’s not an excuse — it’s negligence.

Throughout the stay, loud parties from a neighboring hotel continued until 1–2 AM every night. Traveling with a 10-year-old child, this made rest impossible and caused significant stress.

The hotel denied responsibility and showed no real concern.

This is not just poor service — this is a serious safety issue. Avoid if you value your security.

Friends_and_family Family

4/10

Poor

04 May 2026

Fadi

The reception staff was not helpful at all, when I asked for information their answer was, google it !

10/10

Exceptional

03 May 2026

Susan

Easy beach access, bicycles available, great restaurants, beautiful rooms… staff was super friendly! 10 out of 10! Will definitely stay here again!

Friends_and_family Friends

10/10

Exceptional

30 Apr 2026

Anna

I loved the hotel and where’s located.
It’s a beautiful property with a beautiful view.
Although I did not like rudeness of a front desk stuff and Manager.
Valet parking stuff(Hector) was very helpful and the bar at the beach stuff was very nice too.
Beach is very nice and clean.

Family_with_children

10/10

Exceptional

29 Apr 2026

Ryan

Great location

Self

4/10

Poor

27 Apr 2026

Julianne

Good location. There are other hotels that have a good location with better facilities

Family_with_children

6/10

Pleasant

26 Apr 2026

Philip

The hotel is fine but it has a few major flaws.
- on Saturday night there’s insanely loud music playing from a nearby bar until 1:30AM. Oceanside will be much louder that night than the other side of the hotel. Don’t expect to be able to sleep until the music stops.
- worst pillows I’ve ever had for a mid tier chain hotel. Tiny and thin.
- terrible plumbing. Both taps fell off and water dripping from the ceiling from the bathroom above.
- air con is bad. Temp in room will not go below 75 degrees f.

Best thing is the poolside bar food and drinks and the nice lady who runs it. That part is really well run.

Partner

8/10

Excellent

23 Apr 2026

Linda

Rooms were clean and staff were helpful. No view of the beach from our rooms, however we did enjoy the pool and beach.

Friends

10/10

Exceptional

23 Apr 2026

Darrell

Beach view and our balcony were great. Comfortable bed. Music from next door hotel went on until the early hours of the morning.

Partner

10/10

Exceptional

22 Apr 2026

James L

Great hotel in great price for the value that you get from this hotel I will stay here again

Partner

2/10

Poor

21 Apr 2026

Melissa

This is not a 4-star hotel, and I would not stay here again.

We stayed 3 nights in a Junior Suite. On the second night, I woke up to water pouring from the AC vent. Maintenance came in the morning, but when we returned later, there was water all over the floor again, plus bubbling paint on the walls and ceiling. They then suspected a roof leak, not the AC.

We had to move rooms and were offered either a smaller room or another Junior Suite that had been out of service due to peeling paint in the bathtub. Since we needed two beds, we took the second suite. That room had more issues: the TV remote didn’t work and a bedside outlet was broken.

Between 3 maintenance visits, packing, and moving rooms, we lost half a day of vacation and missed the only nice weather window.

The front desk staff and maintenance workers were kind, but the manager was dismissive and rolled his eyes when I asked for compensation. He only offered to waive the resort fee ($125 of our $1,000 stay). I felt one night refunded was fair, but he refused.

The hotel feels more like a 3-star property—older building, maintenance issues, and only 1–2 tiny elevators working. The pool and beach were nice, but management completely ruined the experience.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Zachary

For the price the hotel was just bad. One good thing was the bag service while we waited for our room to be prepared. Now for the bad, when you book a 300 dollar a night room you are expecting quality but we got the opposite. To start the restaurant was incredibly overpriced, a 30 dollar breakfast buffet with like 8 items is insane. Next thing was the room, we had a king sized bed with twin bed pillows. In the middle of the night there was a flood above us and water started pouring through the light in the bathroom. After that the AC in our room went out. We brought this up as we had to check out very early and it was a very light apology and they waived the 30 dollar resort fee (felt like an insult). The ice maker did not work either. And the beach view was okay but for the price you expect the beach outside your balcony not a 5 minute walk away.

Partner

4/10

Poor

21 Apr 2026

Yamila

Unfortunately, our experience at this hotel was not a positive one. The front desk staff were not welcoming and seemed disengaged, which made check-in uncomfortable. We also had difficulty understanding them, leading to confusion during our stay. Good customer service makes a big difference, and this was lacking here. Based on this experience, we won’t be returning.

Partner

2/10

Poor

17 Apr 2026

Lucinda

I paid for a balcony on the oceanside to sit and listen to the ocean and the next door loud music parties from 7 pm to 1 am ruined it for starters. There was no peace in the evenings. The balconies are all made with simple bars. Anyone can jump over to your balcony which is unsettling. The air conditioner unit is right below the units. So, even if there isn't any music, this is a constant during the day anyways. I had one issue with the room which was the nightstands which had no outlets and pulled away from the wall a bit. The cleaning staff had a problem with supplying our room with enough towels, etc. When I asked for a washcloth, she wouldn't give it to me. It made no sense not giving me a washcloth. I would not recommend paying for a balcony side view of the ocean here.

Partner

10/10

Exceptional

17 Apr 2026

Brian

This is the fourth time we are staying here in two years. This hotel is great. Staff is nice. Pool is great and you cant be the on beach location. Rooms are nice.

Partner

6/10

Pleasant

16 Apr 2026

Joseph

Staff was very unhelpful. Room looked used when I checked in. Very loud.

Self

10/10

Exceptional

16 Apr 2026

Corina

Beautiful Beach view

10/10

Exceptional

16 Apr 2026

Denine

Our room was perfect, we loved everything about it. Unfortunately the 1 working elevator was an issue being that there were plenty of people sgaying there which made waiting for 1 elevator a longer process than normal. But overall we had a relaxing time. The beach was steps away which we loved and the food was pretty good. Staff were nice everytime we saw them. No issues there. Would stay again

Friends

10/10

Exceptional

14 Apr 2026

Melissa

Beach view was amazing, pool bar service the lady was EXCELLENT! Pool was good too. Would book again.

Family_with_children

10/10

Exceptional

13 Apr 2026

Patty

Beautiful beach, pool and lobby. Seamless check in

Family_with_children

8/10

Excellent

12 Apr 2026

Eileen M

Nice location. Restaurant should stay open later. Taxi service needs to be available--perhaps more o fo at the front desk.

Family

10/10

Exceptional

10 Apr 2026

valentina

Clean room great location

6/10

Pleasant

10 Apr 2026

Rochel

Hotel is in a state of disrepair.
Balconies have peeled paint.
Secure gate to beach was open unlocked for three days until they repaired it.
Our safe wasn’t working and had to wait a day for them to repair it.
Pool side salads are grocery bag emptied lettuce.
Pool is always warm, major plus. Mostly families but there was one drunk fellow who asked me and others if we thought the woman he was making out with (& repeating the f bomb) near the ladies room was a good match.
Beach chair & umbrella staff leave before 6pm

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Dave

Housekeeping utilities missing every day, water or hand towels or creamer and had to request constantly

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

SUSSY

Nos encantó. Se necesita más tiempo para disfrutar de las instalaciones.

2/10

Poor

06 Apr 2026

Suman

We had requested a top floor room a month in advance, but it was not provided, which was disappointing from the start.

The lift service was really bad. Many times we had to wait over 20 minutes in the lobby, and sometimes we just used the stairs because it took too long. Very frustrating.

There was no proper way to contact the front desk from the room. The phone didn’t connect to reception or room service, and even when we tried calling, no one answered.

On top of that, the room lock was not working properly. We tried reaching reception for help, but again, no one responded.

The front desk seemed focused only on check-in and charging extra resort fees, with no real service afterward.

Overall, very poor service. Would definitely think twice before booking here again.

Friends_and_family Family