Name: Casa Boutique Hotel
Address: 1334 Washington Avenue, Miami Beach, 33139, US

10/10

Exceptional

19 Jul 2026

JULIA

.

Self

2/10

Poor

19 Jul 2026

Jason

AFTER you book the property, the hotel will send you many messages offering more services (like a driver to pick you up at the airport, for a fee obviously). One of the 4 messages they send you is about a MANDATORY fee of $36.48 called \"resort fee\". They say it's for \"beach towels, Wi-Fi, and local free phone calls\".

They come with the FEE AFTER you book and disclose it a little before your check-in, so it's not like you will cancel it 30min before you arrive.

In the morning I asked for a receipt for the \"resort fee\". They said it was going to be sent after the checkout. They asked for my email but I haven't received after 12 hours.

As far as the hotel, the location is nice. Staff polite initially. Room mattress expired a long time ago. Sheets are good quality though (cotton).

Partner

6/10

Pleasant

18 Jul 2026

linda

Besides occasional cleaning crew that you see along the hall way in the morning, not a single person in sight if you need help. It’s a “self serve” and AI communication only base, not even ice machine available in the building. You cannot get through their phone, even though there is a number to call, you will receive “service error”.There is a young woman sitting on her chair in the lobby that we saw a couple of times during the day staring down at her phone. She was very, very unfriendly and when asked for extra towels, she vehemently said”No, instead asked when we checked in? She said the exact few provided (2 big, a couple of small ones) was enough until room service which was only provided every other day was her exact word with not even a smile. We asked about lawn chairs and beach towel as advertised; she said no lawn chairs, only beach towels and was provided in room. If not, she would put in service request for more, making you sound like you are bothering her. This is supposed to be hospitality business? We paid for resort fee? For what? I feel bad for folks who are not technical savvy. They would have a very difficult time checking in. We didn’t get digital code until 1 hour past check in time and had no way of reaching anyone until we communicated through Expedia platform and WhatsApp multiple times, over course of few hours and all sudden we were granted digital code to access room. The cleaning staff, was supper nice eventhough they could not speak English.

Family

10/10

Exceptional

13 Jul 2026

Alan

Fantastic location

Family

2/10

Poor

12 Jul 2026

Michael

We found a cockroach in the bathroom. Bathroom paint was peeling off the walls from mold. There was no staff, only an iPad for self checkin.

8/10

Excellent

08 Jul 2026

Jose

They have an automated check in process. Also the check out is automated. I had to leave early and the front desk was empty, the check out wasn’t working so I dropped the key inside the mailbox. I’ve been calling all day long since 9am and nobody answers the phone. You get music and later a recording, and then the call drops. There’s no way to communicate with anyone there to ensure the room was check out and there was no issues. I placed a request via Expedia to find out. Hopefully I won’t get an unexpected charge on my credit card.

Self

10/10

Exceptional

05 Jul 2026

Destiny

A little trouble checking in. I called the help number and they responded back immediately and took care of the situation.

Friends

2/10

Poor

26 Jun 2026

HASAN

We stay in this hotel 3 times. But our last visit Hotel is not clean as it is before.

Family_with_children

2/10

Poor

22 Jun 2026

claudia

Room smelled like mold there was mold all over the bathroom wall. I had to buy my own cleaning products to try to get rid of it but couldn’t get it off. Would not recommend this hotel

Family

10/10

Exceptional

14 Jun 2026

Melvin

Helpful staff great location

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Namika

The room I paid for did not look like the pictures shown on the booking site. The photos were misleading, and I expected the room to look much closer to what was advertised.

The bathroom was my biggest concern. The shower could have been cleaner, and the space felt somewhat claustrophobic. The water only became warm, not hot. The room itself was decent and well air-conditioned, and the staff member who checked me in was pleasant. However, I was surprised to see a small cube refrigerator sitting directly on the floor instead of being placed on a table, stand, or desk.

There was also no mention of breakfast at check-in, and if breakfast was available, that information was not clearly communicated. I also would have appreciated being told that checkout was self-service during certain hours, rather than having to figure it out on my own.

Another concern was the room door. It did not always secure properly when allowed to close on its own. From the outside, you had to pull it to make sure it latched, and from the inside, you had to push it firmly. Otherwise, the room could be entered without a key card.

The restaurant inside the hotel was also disappointing. The server appeared frustrated when we were undecided about what to order, and when addressed, he stated that he was working alone.

Overall, I have had much better hotel experiences. Based on this stay, I would not recommend this hotel.

Family

6/10

Pleasant

08 Jun 2026

Larry

The air conditioning work very well.

Partner

6/10

Pleasant

04 Jun 2026

Thibault

Points positifs :
- hôtel bien situé
- chambre spacieuse et calme

POINT NÉGATIF :
- aucun personnel à l’accueil mais une tablette.
- je les avais contacté pour un changement de chambre que la tablette n’avait pas pris en compte donc frais supplémentaires pour moi (et donc dans la poche de l’hôtel)
- aucune facture alors qu’elle a été demandée TOUJOURS À LA TABLETTE

Bon hôtel en soit mais fuyez si vous êtes de passage pour des déplacements professionnels

Business

10/10

Exceptional

27 May 2026

Vanessa

Amazing facility

Partner

4/10

Poor

06 May 2026

Abhishek

It’s a DIY hotel. No baggage storage. No one on site

Self

4/10

Poor

03 May 2026

Heather

Location is the plus for this hotel. No staff on site like the placard states outside. Rooms, floors in horrible condition. Room door didn't secure properly. Charged breakfast but it's a voucher for off site location and limited to 4 options.

Family

2/10

Poor

30 Apr 2026

COURTNEY

Extremely disappointed with my stay. My room was not ready at the guaranteed 4:00 PM check-in time, and I didn’t receive access until after 4:30 PM with no clear communication or updates.

Once I finally got to the room, it was missing basic essentials—no iron or ironing board, and no face cloths. I requested face cloths and was told they were being washed, but no one ever brought them to the room. After the one helpful staff member left at 6:00 PM, there was no one available to assist or provide towels for us to even bathe.

For the price of this room, the lack of preparation, poor service, and missing essentials were completely unacceptable. Overall, this experience was not worth the money at all.

I definitely would not recommend this hotel.

Partner

2/10

Poor

27 Apr 2026

Kimberly

No tv! No front desk person after 6 pm. After calling and having to send a What’s App message about the tv I was told someone would come fix it at 9 am the next day. No one showed up or called. The room furniture looked run down. Stains on walls and bathroom floor. Scared to put anything in the refrigerator.

Partner

6/10

Pleasant

25 Apr 2026

Nicole

The location was great… but the carpet is old and stained and the refrigerator didn’t stay cold.

Partner

6/10

Pleasant

19 Apr 2026

Delyn

AC was good. View out our window was a brick wall. David provided exceptional service at the front desk

Family

6/10

Pleasant

18 Apr 2026

Natalya

Nr

2/10

Poor

15 Apr 2026

Adam

Do not book this hotel!!
The pictures do not truly represent what you get. The room is extremely rundown, the carpet is gross with stains, the bathroom has mold and mildew, there looked to be mold on the ceiling. There was water damage around the balcony door where I can image there is mold and whatever else is growing under the carpet. The check-in process is ridiculous and took time to get our key after a long day of travelling. How do you run a hotel with no staff on site to help with this process. Had issues and tried to call but they kept hanging up on us. We only stayed a night and left as it was completely not what we thought we booked. Ruined our trip and want our money back.

Partner

2/10

Poor

14 Apr 2026

Teresa

We showed up after traveling from San Francisco, the minute we saw the lobby we knew we weren’t staying there. The carpet was disgustingly dirty, the furniture in lobby was covered with dirty blankets and the room barely had a window. Gross…The way it appeared on Hotels.com was a pretty lobby and on the beach, NOT. I do not recommend this hotel.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

ES

Room was cool without the external AC unit, we actually shut it off and were very comfortable. We did not obtain any info on breakfast but were overall satisfied with the hotel cleanliness.

Partner

6/10

Pleasant

06 Apr 2026

Cherryl Faith Queddeng

The staff was really friendly. The only thing is the room had mo

2/10

Poor

06 Apr 2026

tenley

We did not stay. Got there and the condition of the place was NOT like the photos at all. So disappointed and also difficult to get a hold of anyone since no one at front desk. Was able to get refund which was appreciated but big hassle and wasted whole afternoon locating new hotel.

6/10

Pleasant

02 Apr 2026

Kohei

な

4/10

Poor

28 Mar 2026

VANESSA

I am really not a picky person and this place was not for me. There’s no staff on this property except for one man who was there for a couple of hours. You check in through a computer and use an app as a room key. The room I was in was small and runned down. I had a loud portable AC in the room and even that seemed to be old and broken. The whole room just felt gross to me. I slept with my clothes on. It reminds me of a 3star hotel in Cuba. It was only for a one night stay thankfully. This hotel has so much potential because of the location but it looks like it hasnt been investment in in many years. Its pretty sad actually and honestly quite insulting for the person who is paying to stay here. I wasnt expecting a high end hotel but at least something thats not runned down. Also, its next to a post office and I heard those trucks all night.

Partner

6/10

Pleasant

24 Mar 2026

Heather E

The check in process leaves a lot to be desired. There’s no desk staff and it’s hard to get ahold of anyone. I had to ask one of the maids and she ended up opening a locked door where one guy was inside who eventually helped me with my questions. Very strange.

Friends_and_family Friends

4/10

Poor

24 Mar 2026

Libby

There was no staff at the front desk, we payed for early check in just for our room to be ready at 4. We emailed them and are still waiting for a response back.

Partner

8/10

Excellent

22 Mar 2026

Maj Anne-christine

The staff was superb, Heidi in particular was brilliant and super responsive and supportive. Literally within a few minutes from having sent a question, I would find a reply from her in my mailbox!
The room was very clean, but with the recent change of ownership the property was awaiting a thorough and required renovation.

Friends_and_family Friends

4/10

Poor

20 Mar 2026

MARÍA

Ellos amables pero huele muy mal mucha u edad avía comtruncion la atención muy buena todos son amables pero los baños 🚽 del primer piso todo está viejo

Friends_and_family Friends

2/10

Poor

19 Mar 2026

Juliana Thome

I wished I’ve seen my own post before. I’m usually very careful when I book a hotel, I check multiple reviews and I definitely didn’t see this coming. Starting with the “no staff” (and no support) idea, to the breakfast paid but not served and completing the disaster with a 80F room with a broken A/C. This stay was complete disaster. I’m usually not picky but for the price of $300 per day, we definitely didn’t expect our vacation to be a complete nightmare.

4/10

Poor

18 Mar 2026

Rachel

It was dirty. There was no soap or shampoo in the bathroom or shower. We had a room booked for two nights and just ended up staying for one night. There was no one working the front desk the majority of the time. I left my driver’s license in the room once we left after the first night. It took an hour and a half to get someone there to let me back into the room. I will say, the IT lady was very helpful, and I was grateful when she and the manager showed up so I could get my license and get out of there!

Family_with_children

6/10

Pleasant

04 Mar 2026

Helen Mary

Rooms were clean and fully stocked, main floor and entry was run down, carpet filthy, no room for your lyggage before 4PM even thought i was told they do. Location was perfect, lady at the front desk was very helpful

Partner

6/10

Pleasant

03 Mar 2026

Edward

Great location, basic room. Bathroom has no ventilation, portable AC very loud. Elevator lobby floor disgusting, great staff tho. Restaurant hooked to it looked really good. If it wasn’t for the staff being so nice I’d leave a worse rating, but they were great.

Family

6/10

Pleasant

02 Mar 2026

yvonne

The property is a little rundown, and the remote, contact free check-in process would’ve been much more complicated had not been a person at the desk.

Partner

4/10

Poor

02 Mar 2026

James

The digital key did not work for me. I had to stay elsewhere the first night. The next day, the manager made me a key card.

There were flies coming out of the shower drain.

I was on the first floor next to the restaurant. The night before my big race, there was a loud birthday party in the restaurant. The door between the red and my room was propped open. I eventually asked the restaurant staff to close the door but they ignored me (didn’t understand English?). Maybe the door had to be open for safety issues? The kitchen staff would take breaks in my hallway to add to the loud noise. Needless to say, I did not get much sleep and did not do well in my race the next morning.

Self

10/10

Exceptional

28 Feb 2026

Tonya

It was a wonderful stay.

Family

6/10

Pleasant

28 Feb 2026

Christian

Room, lack of staff

Friends

2/10

Poor

26 Feb 2026

Nicolette

There was a very strong mold smell and flies in the room. Room was not upkept.

2/10

Poor

25 Feb 2026

Amanda

Check in was terrible. No one available to assist. We booked early check in and …. Paid then they weren’t ready. Finally get someone and he says he won’t charge for 3 out of 5 rooms for early check in fees due to rooms not being ready and the debacle we had to go through which was bringing our 18 suitcases to a staff bathroom hall closet to store. We still got charged for all 5 rooms early check in. So 3 times we were lied to on this stay by staff. And still no money back.

Family_with_children

6/10

Pleasant

25 Feb 2026

Amanda

I’m not a fan of giving bad reviews but I do have to mention that the check in process was not good. It was very difficult. No one is at the hotel to assist with check in. Luckily we found someone who came to get someone. We pre paid for early check in bc our plane got in early … and we could not check in early. They kept telling us our rooms would be 30 mins and they weren’t. We had 5 rooms and 18 people sitting crammed with luggage in a very small space called the lobby. It is shared with a restaurant and the people of the restaurant seemed annoyed bc we were in the lobby but we didn’t know what to do. I could go on and on about this but I don’t like to bad mouth and hurt anyone’s livelihood. We are only one party though so hopefully this was just a fluke.

Family_with_children

2/10

Poor

24 Feb 2026

Djedjiga

I have not stayed at this hotel and I asked for a refund if to move my date but no one dealt with my query. Now my date has isssed and I lost my booking .

6/10

Pleasant

21 Feb 2026

Josué

Ubicación: 10/10 el hotel está ubicado estratégicamente cerca de todo, Lincon Rd, Española way, South beach, Ocean dr.

Limpieza: 9/10 la habitación estaba limpia, puede mejorar porque hay muchas cosas antiguas en el hotel.

Atención: 0/10 el lugar prácticamente tiene lobby pero no hay nadie, el check in y check out lo tiene que hacer uno por su cuenta, para solicitar nuestros vouchers de desayuno tuvimos que esperar como 2 horas para que la persona de limpieza nos lo entregara al siguiente día por lo que causó demora en nuestros planes, para las toallas de playa tuvimos que buscar nuevamente a la persona de limpieza para que nos lo entregara.

Partner

6/10

Pleasant

21 Feb 2026

Bryan

Room was clean and tidy and the hotel location was excellent.
On the downside though the total lack of staff was annoying at times. We were supposed to be able to access our rooms by 4pm at the latest, but it was nearly 6pm before we could get in, and that was only because I sent emails chasing. None of the cleaning staff we encountered spoke a word of English, so they were unable to help.

Partner

4/10

Poor

19 Feb 2026

Hailee

The pictures are very inaccurate. The hotel is extremely run down, smelly, and dirty. There is no staff present at anytime, minus restaurant staff. They charged a 37 dollar a night “resort fee” for non existent beach chairs/towels. There was no one to ask about these too. The shower never dried and seemed to have mold everywhere. Stains everywhere from the walls to the carpets. The air conditioning was one of those standing ACs that had a tube that was shoved into the window. You could not shut the curtains all the way and the AC was so loud. I’ve never left a review before but people need to know before booking this.

6/10

Pleasant

18 Feb 2026

Richard

Hotel well situated with good restaurants attached (and a 20% discount for guests.) Room clean and comfortable, however no coffee maker but there was a mini fridge. The check in process is a nightmare: nobody at the front deck, complicated online check in process, additional “resort fee” of $34 for no benefits, and the need to download an app to get the digital room key. The lobby was often filled with frustrated travelers so this hotel would not be recommended for anyone coming in jet lagged.

Partner

4/10

Poor

15 Feb 2026

Paul

Told we could store bags upon arrival- we landed and were at hotel at 930am … no staff there - attempted email, text and phone contact - no return communications from hotel … had to drag bags around all day - ruined our one day is south beach. We got the room around 430 .. due to nice support from the manager - however our room had a broken AC system and some put a less than adequate portable ac unit… sweaty all night - description of hotel is highly inaccurate. Would love to get a refund - but fully expect that will not happen.

Partner

10/10

Exceptional

12 Feb 2026

Todd

The front desk lady, Dianelis, i believe her name. She is very attentive and helpful. She went beyond and above to help us with our room. Definitely we appreciate her.

Leisure Partner

2/10

Poor

10 Feb 2026

Katherine

They use a digital key system that doesn’t work well. The hotel is staffed minimally and we never knew when someone would be there.
Last but not least, mouse poop in the bathroom.

Leisure Friends

6/10

Pleasant

08 Feb 2026

Wendy

Staff was good. Location was good. But visible black mold in bathroom needs serious attention

Leisure Partner

6/10

Pleasant

31 Jan 2026

Kelly

WTH is the resort fee for? Helpful staff…
Fine for a night pre cruise. Great location to walk SB area.

Leisure Partner

6/10

Pleasant

25 Jan 2026

amy

The staff was nice but the room was not great. The whole hotel just needs to be updated. The auto check in was horrible.

2/10

Poor

22 Jan 2026

Robert

You could not control the air conditioning in your room. If you wanted to change the thermostat you had to go down or call the lobby. Then you had to wait for a maintenance man to come to the room to change if for you. So in the middle of the night if your room becomes to hot or cold. You just have to deal with it.

Friends_and_family Friends

4/10

Poor

18 Jan 2026

Tim

my booking was cancelled two afters after I had booked a non refundable rate. I arrived at the hotel and was told it was overbooked. Having flown in from overseas on a Friday night downtown Miami - I was not impressed at all. It was only because the front desk girl found a smaller room with two beds that was out of commission I was able to stay. This inconvenience should have given me a full credit for my stay

8/10

Excellent

16 Jan 2026

Robert

Location

4/10

Poor

11 Jan 2026

Matthew

Hotel had a terrible smell. Covered with what appeared to be perfume.

Leisure Partner

2/10

Poor

10 Jan 2026

Nima

The cleaning the room was terrible. we stayed there for 5 nights and they just cleaned for one time. all the windows has mold and dirt.

Leisure Family

6/10

Pleasant

09 Jan 2026

ELENA

air con was terrible - was blasting cold air and as we visited in dec that is not what we needed. the controls were locked , which i have never seen before, and had really big issues to get reception to fix the issue. the solution was either full blast or not at all . we never received the bottle of water or the room upgrade. quite disappointing stay overall

Leisure Family

4/10

Poor

08 Jan 2026

Diane

Stayed for 3 nights & room didn’t ever get cleaned. Shower had containers that had nearly empty shower products. Good thing I usually use my own toiletries!!! Had to ask for my own clean towels. AC for my room was only working less for less than half of my stay. Was advertised as having “balcony view”. The “ balcony “ was literally more like a ledge you’d stand on vs sit out on.

At least the receptionist staff were very nice and friendly. They did best they could to problem solve the AC issue. Did have a restaurant adjoined to it that was EXCELLENT!!! U fortunately I would NOT recommend this place to stay at, especially for the price.

Friends_and_family Friends

8/10

Excellent

07 Jan 2026

Eva

The detached restaurant near the lobby it is pretty loud, but our journey was good!

Leisure

2/10

Poor

04 Jan 2026

Cynthia

I would give this place zero stars if I could. I've been here two other visits with no issue. This time they canceled my first night there literally as I landed in Miami and put me in their sister property which is $200 less a night and refuse to refund me anything. Then the guy at the front desk told me they no longer do the free chairs on the beach with Boucher Brothers and I paid the $65 for 2 chairs only to find out he lied to us because they are free. The room had an actual dip in the floor covered by the rug and it was wet for 3 days. The air conditioning wouldn't work, the male staff were extremely rude and they didn't give us our expedia perk at check in. The young women who works the night shift is the best thing about this hotel and her talet should definitely be hired at a more reputable hotel. Would never stay here again.

Leisure Family

6/10

Pleasant

03 Jan 2026

Odemaris

The front desk staff was great—friendly and helpful throughout my stay. I appreciated that housekeeping cleans the room every other day.
That said, the hotel feels a bit run down. In the bedroom, the window blind was broken, the mirror paint was peeling, and the tissue holder was stained. The bathroom door’s wood railing also showed noticeable wear. When the bathroom was cleaned, the small towels were not replaced, although the bath towels were changed.
The room did not have a microwave or a dresser for clothes, which made organizing a bit difficult, though the side closet was nice. The furniture overall felt old, but I did like having a small refrigerator.
The hotel could really benefit from a deeper level of cleaning. The doors had gray marks, and the carpets seemed like they needed a thorough cleaning or replacement. There was also a noticeable humidity smell in the hallways.
Overall, the staff was a highlight, but the property needs updates and improved maintenance to match the service.

Leisure Family

6/10

Pleasant

03 Jan 2026

Azuraye

It was okay. Pictures made it look nicer than it really was. Location was definitely great and the price for that was good. The hallways smelled of strong bleach, the room was overly perfumed and pretty rundown. It was also freezing in the room with no option to bring the temp up.
So while not amazing, the price and location balanced out the quality of the room.

10/10

Exceptional

31 Dec 2025

Javaughn

Realy enjoyed my stay , will be coming back soon.

Leisure Partner

8/10

Excellent

29 Dec 2025

Shanitra

Great location! Friendly environment

8/10

Excellent

27 Dec 2025

Igor

Euro style, small hotel, restaurant on first floor $$$. Overall good, clean and comfy beds. Humidity damage to the finishes, Floring looks not clean. Coffee, water, beach towels at front desk. Friendly stuff. Parking at ramp, 3min walk, about $1/hr. At the street meter $6/hr.

Family

6/10

Pleasant

23 Dec 2025

Jay

Staff was excellent and great location!
Room was adequate but shower head was broken so hand held. Building /room smelled musty. Something @ 3rd party booking being a concern even though we utilized Expedia?

6/10

Pleasant

23 Dec 2025

Maya

Outdated, the mini fridge did not work, carpet was dirty, cleaners never came during our stay to renew towels.
The front desk attendants were very nice and did try to make it right by refunding me one night stay.

Leisure Family

8/10

Excellent

18 Dec 2025

maria

Clean room and location!!!!

Leisure Family

10/10

Exceptional

16 Dec 2025

SANTANA D

Hi, had a great stay! Wanted a Birthday-get-away and leave the frigid cold came to Miami and had a great time.I picked an awesome stay, room was clean, checked in after hours & it was seamless. I will definitely come back, looking forward to it,thanks to all.

Leisure Self

10/10

Exceptional

13 Dec 2025

Rachel

Casa Boutique Hotel was a gorgeous stop over on our way to cruise! The staff were so friendly and helpful and room was extremely comfortable and a great value for money. We will be back when we come to holiday in Miami thanks for having us

Leisure Family

6/10

Pleasant

13 Dec 2025

Paulina

The location is excellent, but the photos do not accurately reflect the condition of the property. It’s an older building in noticeable disrepair, with a persistent mold smell, and the rooms feel more like dorms than the modern, sleek, and spacious spaces suggested online. The biggest issue is the value: for $400, I expected to treat my parents to a comfortable stay, but the experience felt closer to that of a budget hotel.

Leisure Family

10/10

Exceptional

12 Dec 2025

Gibson

Nice location. Lots of stores around I. Walking distance

Leisure Partner

4/10

Poor

08 Dec 2025

Denanauth

Staff tried resolving issues, but was unsuccessful. Had no hot water for two nights on the 4 night stay. Lobby floor and furniture was filthy. Soap dispenser in shower didn't work properly. Had to request wash cloths, was not there at check-in. Had to request housekeeping service twice (asking for it in the morning, came back to the hotel at 4:30pm, and room wasn't refreshed. Elevator need to be serviced; Vilbrating quite a bit.

Leisure Family

10/10

Exceptional

06 Dec 2025

Peter

Very friendly and helpful staff. Great location, clean and comfortable. I would definitely stay there again.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Rong

Cute little boutique hotel, friendly staff. Building is historic and charming, if you dig this type of places. Clean sheets and bedding but can give the carpets and windows a good wash.

Leisure Family

8/10

Excellent

26 Nov 2025

Brandon

The place was relatively clean, in a great location and the staff was very accommodating. I was very pleased with the value

Leisure Family

6/10

Pleasant

26 Nov 2025

Liliana

the front desk staff was very friendly and accommodating, the room was comfortable and quiet enough but there were issues. The shower had no cold water and little to no pressure, the hotel decided to change my lock when I was out of my room and when we got back there was no one at the front desk to assist, no message or new keys (cards) ready. The restaurant staff was so fantastic and friendly they called the manager and that person had someone show up 30 minutes later to give us a key. It’s just ok, the location is good, but not coming back.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Kirk

Very friendly and helpful lady at the front desk. I got off a cruise ship and she looked after my luggage till check in time, gave me a towel and a foldable chair to take to the beach while I waited for my room to be prepared. Lovely friendly attitude packed with what I call 'great service\"!

Leisure Self

10/10

Exceptional

21 Nov 2025

Jeanpaul

I highly recommend this hotel.
Check in was fast and friendly. Staff was going above and beyond to ensure that our needs were met. The room was excellent, Very clean.
Beach, shops, all within walking distance.

Partner

8/10

Excellent

18 Nov 2025

Roberta

Staff went above and beyond. Room was clean, comfortable bed.

Leisure Friends

10/10

Exceptional

12 Nov 2025

Carmen

Location. Staff service , food , drinks

6/10

Pleasant

11 Nov 2025

Edward

The NICEST staff in South Beach, I've ever experienced, and great location; restaurants, Beach, shopping and clubs!! The main reason for a 3 star instead of a 5 star is apparently my room's built-it AC unit was broken so a \"stand in the middle of the room\" AC unit was in the room but this also didn't function correctly either. And if the room wasn't ready to be rented out I really wish they hadn't.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Carmen

All service and the staff are excellent

10/10

Exceptional

07 Nov 2025

Carmen

Excellent

8/10

Excellent

06 Nov 2025

Andrea

The staff was very friendly and its close to all the places we like! And you get 20% off at the Italian and cuban restaurants next door

8/10

Excellent

05 Nov 2025

caesar

The staff, especially the manager who was there when we checked in, was very friendly and accommodating. We requested for a quiet room, and she gave us a room on the upper floor and not close to the club next door. Check-in process was quick and easy. The manager recommended \"Limoncello\" the Italian restaurant in the lobby of the hotel (which we like as well). She showed us the restaurant and reminded our food server to give us 20% discount. The hotel is close to Cruise Port of Miami. We stayed in this hotel just for one night.

The room is clean with all amenities as advertised, but I think the lobby furniture need some cleaning or updating.

Leisure Family

10/10

Exceptional

31 Oct 2025

Chadi

NA

Leisure Self

6/10

Pleasant

29 Oct 2025

Patrick

Air conditioning was very loud, the window blinds didn’t work. The carpet looked dirty and stained. Great staff and location.

Business Self

10/10

Exceptional

27 Oct 2025

Chadi

Heidi was very helpful. She upgraded my booking, solve a little challenge I had with the booking.
Angel was awesome. I forgot my backpack at the lobby, he was able to open the door to me at 4AM. It was an excellent stay. I will do it again.

Leisure Self

10/10

Exceptional

26 Oct 2025

Eric

Everything about they hotel is perfect and the staff are lovely

Family

4/10

Poor

16 Oct 2025

Kyall

Not well cleaned and room had an odd smell.

Leisure Self

10/10

Exceptional

12 Oct 2025

Ernest

Great staff, good location in Miami Beach.

Leisure Self

8/10

Excellent

11 Oct 2025

Brian

We were supposed to receive wine and didn’t get it.

Leisure Family

8/10

Excellent

10 Oct 2025

ENRIQUE ANIBAL

El desayuno no es satisfactorio. El lugar no es agradable.
Las opciones son muy limitadas. No hay agua o jugo o frutas como es normal en estos casos.
Muy buena la atención de Heidi.

10/10

Exceptional

10 Oct 2025

Natalia

Amazing staff close to beach

10/10

Exceptional

08 Oct 2025

Patrick

The room was worn and could have been cleaner (especially the shower walls) great location and price

Business Self

10/10