Name: The Villa Casa Casuarina
Address: 1116 Ocean Drive, Miami, 33139, US

10/10

Exceptional

26 Jun 2026

Elena

We had a great time! Something to rememeber!!!

Partner

4/10

Poor

13 Jun 2026

Matthew

Property is nice to look at, staff are very unhelpful besides one lady at checkout, we left the same day as the room has zero sound proofing and the noise was Loud from the room above and the restaurant checkin, not accessible for antibody who is not good with stairs.

Every time we went out the property and Back in the young girls at the front would ask us again if we had a reservation for the restaurant, they had seen us a few times leave and come Bach but continued to ask about it even though we had proved we were staying at the property, real annoying.

Valet is real bad, no help at all and took 25mins to bring the car to leave.

I would recommend to book the restaurant as that was good but don’t stay at the hotel, it’s not setup for guests and more a tourist attraction.

Partner

10/10

Exceptional

04 Jun 2026

DAYANARA

The best vacation ever

Partner

10/10

Exceptional

01 Jun 2026

Kenneth

This was definitely an amazing experience for us! He loves Versace so was a win win for me lol. You will have to remember that you are staying at someone's mansion from the 90's so do not expect the Ritz Carlton. Its humble yet elegant. The staff were amazing and made us feel like royalty and family the entire time, from check in to well past check out. Our cruise was a few hours past check out but they treated us the same until the car picked us up for the port, well past that time. Swimming in the Versace pool was amazing and sharing the exclusive time, with breakfast, with the other guests was cool. They have a sister hotel next door where you can swim til 7pm for the later swimmers. As mentioned, book knowing that you are staying in an old mansion and you will have a spectacular time like we did. We will definitely book again and do another room to experience it. If you have an open mind, then hit book now! If you do not, the Ritz or Hilton is calling you, BUT.. just know you will miss a great experience. Life is nothing but memories... so make them GREAT! This was one of the greats that him.and i will not forget!!! Happy and Safe Travels!!!

Partner

10/10

Exceptional

16 May 2026

Drew

The property/mansion is amazing. I felt like I was transported back in time. To truly appreciate the Versace Mansion, you need to stay in one of the rooms. They are unbelievable. My bed could have slept 6 people easily, The decor brings you back to the time of Versace. It's incredible. The ceilings, the beautiful showers, the detailed decor is absolutely stunning. When the sun shines through the stain glass windows, it's a beauty and peace to experience. Each room is unique. The restaurant is great. The food and service is very good. We were treated like royalty... I especially want to thank Fiama and Luis who made our check in and check out very smooth. Fiama ordered champagne for our dinner which was a very nice surprise. We were celebrating my daughters birthday. We definitely will be coming back very soon. Thank you

6/10

Pleasant

16 May 2026

Mark

Very expensive with poor customer service. Most service personnel don’t speak english well and slow service. Nice room from a histo

10/10

Exceptional

11 May 2026

Judah

Amazing place to stay, and the staff are all wonderful!

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Daniel

Villa Casa Casuarina is one-of-a-kind, with stunning architecture, a beautiful mosaic pool, and uniquely styled rooms. Dinner and breakfast at Gianni's were highlights of the stay, with great food and attentive service.

We booked for our 5th anniversary, and a complimentary Prosecco offered at check-in never arrived. The next morning we upgraded to the Signature Suite, where we found a dead cockroach by the nightstand and old debris in the bench tufts. Housekeeping cleaned quickly, but we waited 23 min in the lobby with nothing offered. The front desk blamed the cockroach on the weather rather than owning it, and the make-good was the same cheap Prosecco originally promised; at this rate, a Moët or similar champagne would cost little more and land far better. Back upstairs we noticed a stain on the robe, a hair on the towel, and a broken bidet. We didn't bother mentioning them; on a two-night stay, every minute counts.

At the pool we were the only guests both days, yet things kept going wrong: missing cushions one day, no chairs the next until I asked, and no drink service either day. Outside, restaurant staff stopped us as if we were walk-ins despite how few hotel guests are on site.

The pattern reads like a restaurant and bar first, with the hotel as an afterthought. At a modest rate that would be fine; at this one, the gap defines the review. We'd stay again, but next time we'd be more proactive with staff from the start. At this rate, that shouldn't be the guest's job.

Partner

10/10

Exceptional

27 Mar 2026

DEBORAH

Fabulous building and the room we had was spectacular. I think the hotel side of the building is slightly neglected and could definitively do with some TLC. The “roof terrace” is a space that should be repaired and utilised as there really isn’t anywhere to sit in the sun. Pool is available to use if you don’t mind 50+ diners and staff looking at you.
The staff there are perfect….. especially Talia on the front desk who was so lovely and helpful.
Food and drinks were delicious.☀️☀️☀️☀️☀️

Friends

10/10

Exceptional

03 Mar 2026

Michael

Spacious and gorgeous rooms. Personal at check in was a pleasure to work with and we were lucky to upgrade our room. Very pleased with our visit and we expect to stay there again in the future.

10/10

Exceptional

09 Jan 2026

Anthony

Great stay, amazing staff and great breakfast, can’t beat the location. would recommend

Leisure Partner

2/10

Poor

07 Jan 2026

Louis

Sadly a horrible experience. This place should just be a restaurant and not a hotel. It’s loud, very busy, run down and not suitable to hotel guests. There is barely any room to layout at the pool because it is filled with tables for the restaurant. Our room was falling apart; the furniture was broken, mold in the bathroom, window cracked, only two lamps in the room so couldn’t see while you were getting dressed at night. The air conditioning was only on or off. When it was on it was incredibly cold. If it turn it off it gets hot. The room was described to overlook the beautiful pool which you cannot see as it’s covered by a large awning for the restaurant. The room is very loud. You can’t nap and won’t be able to sleep until the restaurant and bar guests leave. The bed canopy was broken and loose. The hotel staff seemed nice, but disorganized and frankly discontent as the complaints were frequent and they were very aware.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Robert

This is a very different high end lodging experience. Not many guests as rooms are few and yet the vibe is vibrant as the courtyard and reataurant scene is very active. It took an adjustment to understand that at first and when it sunk in I realized how cool it was to be able to walk down stairs to activity and then go up to the room and remove yourself from all that. I suspect this rhymes with actually being houseguest of JV and his parties! (Haha, well it’s not likely his kind of party). Breakfast is delicious and apparently guests only. The mattress was a tad tired and the decor might need a lil refresh soon but pix are Accurate. No elevator but steps are European height making it more comfortable. The bellman handles luggage. I highly suggest you experience this amazing Villa.

The 3rd floor Empire suite was beautiful. Your key gets you into a private sitting area outside suite and the one next door. Great if traveling with friends. Empire suite you do hear the garbage truck at 7 or 8 am. I am up early so was not a problem and my next visit might be for a week!

Self

10/10

Exceptional

10 Nov 2025

Jeffery

Our stay at the Versace Mansion was amazing from start to finish. The setting is breathtaking and filled with character, and every corner feels like a work of art. The restaurant was exceptional, and we were seated by the pool for dinner with a wonderful view that made the evening feel even more special. Every dish was beautifully presented and full of flavor. The staff went above and beyond, especially helping carry our bags up and down from the room, which made everything feel effortless. Staying here felt both luxurious and welcoming, and I can’t wait to return.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Randy

Amazing and great service would come again

10/10

Exceptional

04 Nov 2025

Michelle

Friendly staff

Leisure Self

10/10

Exceptional

02 Nov 2025

Gordana

You are my favorite place in Miami, everything was superb…coming back soon.

Leisure Family

10/10

Exceptional

01 Nov 2025

Sebastian

Everything was outstanding!! An amazing experience

Leisure Partner

10/10

Exceptional

06 Oct 2025

Nadia

I like the staff, they have a warmth of personality !

Leisure

10/10

Exceptional

28 Sep 2025

Zanib

Amazing experience! Must try if you’re in Miami!

Leisure

10/10

Exceptional

22 Sep 2025

Anthony

Next level a must do before you go into the next life WOW

Leisure Partner

10/10

Exceptional

21 Sep 2025

Lori

Everything was absolutely amazing.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Bruce

Great food decor ltd air con poor wifi poor tv

Business Self

10/10

Exceptional

16 Aug 2025

Kevin

Perfect

10/10

Exceptional

02 Aug 2025

John A

Amazing

Amazing dining experience with extraordinary dessert, outstanding staff, amazing bedroom suite

Self

10/10

Exceptional

31 Jul 2025

Lilian

Super clean and super maintained the staff particularly Isabella, knew a lot about the features of the place and captivated us with her knowledge, such a warm lovely person. Everyone was nice polite and welcoming. Our room was stunning and I appreciated the detailed craftmanship, everything was there that we needed, and the place was in close proximity to many amenities. I celebrated a big birthday their and it made me completely happy.

Leisure Family

10/10

Exceptional

14 Jul 2025

Maria

Great experience!

10/10

Exceptional

05 Jul 2025

Seidy

Amazing place, great staff!!!

10/10

Exceptional

23 May 2025

Kristi

Beautiful Historic property that makes you feel \"Royal\" your entire stay. Amazing restaurant, impeccable service and wonderful in room breakfasts every day of your stay! The hotel architecture draws you in. Wonderful memories, fabulous staff. We will be back :)

Leisure Family

10/10

Exceptional

15 May 2025

Rebecca

Perfect pool

Ridiculously beautiful and exceptional service. Don’t know if it’s quite worth the money, but the pool makes it all worth it.

Self

10/10

Exceptional

25 Apr 2025

William

A stay in an historic place. Near restaurants and beach.

Leisure Partner

6/10

Pleasant

16 Apr 2025

Alexey

Я был в этом отеле первый раз 12 лет назад и тогда это был очень хороший пятизвездочный отель с отличным сервисом , сейчас это просто ужас , в принципе это сложно назвать отелем , так как это скорее ресторан при котором есть номера , спать не возможно до часу ночи у тебя под окном орут и гремят тарелками , номера красивые и просторные и напоминают величие старого хозяина , их хорошего можно назвать отличный завтрак и очень хороший сервис в ресторане , но не дай бог вам приехать сюда с детьми

Leisure Self

2/10

Poor

05 Apr 2025

John

I was put in the wrong suite and when i said why the staff shrugged her shoulders and wasn’t that helpful. it was closed for the night and the hotel was closed to hotel guests even though they were paying .

now to be fair the area manager did eventually appear and came to apologise and tell me he’s dealing with his unhelpful staff and offered a half refund. even though there were no real dining options for the night and the paying hotel guests were made to feel in the way. the room should of never been sold for the night.

the room i did stay in the safari room was ok - tattered but not sure if that was because it was safari themed or just not mentioned .

i am expecting a Versace High end luxury experience and was left feeling cheated and not to bery welcomed. i have been assured if i stayed again things will change we shall see.

Leisure Self

10/10

Exceptional

26 Mar 2025

Papouch

It was iconic

Leisure Partner

10/10

Exceptional

20 Jan 2025

David

The mansion is amazing and very unique! The staff is extremely friendly and helpful. Being a guest gives you full access to explore around the mansion, especially in the morning before they open the restaurant for lunch and dinner. Definitely check out the rooftop! As a guest they arranged for us to sit next to the pool during our dinner reservation. The restaurant food is spectacular.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Steven

My wife was so excited to experience this iconic place.

Leisure Partner

8/10

Excellent

21 Nov 2024

Leslie

Very cool place to stay

Leisure Friends

10/10

Exceptional

01 Nov 2024

Mark

Possibly the most unique place to stay

We stayed at the Versace mansion for an awards dinner. It’s a wonderful place and a very unique place to stay.

Business

8/10

Excellent

16 Sep 2024

Carmen

Room was water leaking

Leisure Partner

10/10

Exceptional

14 Aug 2024

Ekaterina

Stunning rooms, delicious food, high vibes.

Leisure Friends

10/10

Exceptional

27 Jul 2024

Kevin

Great place

6/10

Pleasant

03 Jul 2024

Red

I got cut in the swing pool with glass from.restaurant dining area

Leisure Family

10/10

Exceptional

13 Jun 2024

Kristi

This property was fabulous! The dining experience was spectacular! Hotel staff so accommodating and helpful. Could not have asked for a better stay. We will be back soon!

Leisure Family

8/10

Excellent

27 May 2024

Barbara

For the price you pay, the service and ambiance did not match the expectation. It was very difficult to get to the location and the service took quite some time. The property is gorgeous.

Leisure Family

10/10

Exceptional

17 Mar 2024

Tommie

If I could give them a 100 stars I would! Everythg was amazing! And worth every penny!

10/10

Exceptional

27 Feb 2024

Maria

Amazing! Thank you

10/10

Exceptional

26 Feb 2024

Elaine

Unique experience

An amazing stay at the historic and fascinating former home of Gianni Versace. Beautiful experience, ambiance and food.

Friends_and_family Friends

8/10

Excellent

20 Feb 2024

Dawn

Very unique - one of a kind hotel!

Our stay was very good. We loved the history of the residence and the ability to see a lot of the home that others who are not staying there do not get to see. Also being able to swim in the iconic pool was great! Being an older place there are issues such as doors that do not close well and damage to trim and paint and just general wear and tear around the place. If you are expecting modern luxury and cleanliness then this is not the place for you but if you love the history and significance of the residence and the uniqueness of it then you will love it. The breakfast was great and our server made it spectacular and took very good care of us. He made us feel very special and the food was delicious.

Friends_and_family Friends

8/10

Excellent

17 Feb 2024

Nicole

OK, FOOD COULD Have BEEN BETTER (PREPARED)! STAFF WAS NICE, ROOM WAS NICE, TY!

Business Friends

10/10

Exceptional

09 Jan 2024

Jean

Absolutely stunning. Staff was amazing.

Leisure Self

10/10

Exceptional

09 Oct 2023

Michele

Staff was knowledgeable and very pleasant

Leisure Family

10/10

Exceptional

17 Sep 2023

Elizabeth

Everything was like a dream come true! And Enzo who works at the restaurant made our stay extra special by his attentiveness, professionalism, personality and kindness

Leisure Family

2/10

Poor

15 Sep 2023

Omid

This hotel is a very beautiful and historic place.
It is on the Ocean Ave. And very walkable.
But the hotel is too noisy,
You can’t have quite any time especially in the modelian room, this room is their restaurant!!!!!
All the time you can the noise of plates, forks, and spoons.
I think this hotel is very good for take photo and have launch or dinner.
Their pool was dirty and it was in the restaurant, so you couldn't swim and take the sun.
This hotel is just beautiful and not good for your stay.
It's not valuable at all.

Leisure Partner

10/10

Exceptional

16 Jul 2023

Krystal

Overall everything especially the customer service

Leisure Partner

10/10

Exceptional

04 Jul 2023

Elena

Excellent service by the staff. Each and every staff member did their best to accommodate us and MDW my stay here incredible. I basically never heard the word “no” from anyone. The only con (and I wouldn’t hold against the staff) is that Valet Parking will be your only option but even then, the ENTIRE valet, kitchen, guest service team went above and beyond for me. I will be a repeat customer.

Leisure Family

8/10

Excellent

24 Jun 2023

Ruthann

The property is lovely and Gianni the restaurant is wonderful. For a property of this level and cost, the staff is weak. Certainly have not been trained in guest experience. The check in was awful, I was given NO information on the property, the amenities, the pool next door - pretty treated like I was a nuisance interrupting her afternoon.

Leisure Partner

10/10

Exceptional

30 May 2023

Dennis

Great place in the Art Deco area. The service is fabulous. It's a hot ticket. There's some noise as it's a full on restaurant but, it does quite down. The areas you can only access as a guest is a special bonus especially if you want lots of pictures. We stayed in Donatello's suite and it was fabulous. We look forward to returning.

Partner

10/10

Exceptional

18 May 2023

Diane

This is a beautiful property. Only guests are allowed unless you have a lunch or dinner reservation. The whole staff treats the guests very well and makes you feel special. Food is very good, great breakfast options and dinner menu and dessert is excellent. I would definitely stay there again. There were a few issues with the charges for my stay, but the staff was quick to get them resolved.

Leisure Family

2/10

Poor

24 Mar 2023

Sousan

Extremely loud due to restaurant inside the hotel and open to public until midnight and staff cleaning and continue to be extremely loud all night. No way can rest and sleep at night.
No front desk answering the phone.
Valet parking extremely rude.
Front gate people constantly harassing and stopping and asking if we have reservations for restaurant and we had to constantly let them know we are staying at the Villa . Very rude staff overall. Very disappointed with the very high amount that we paid for whole 7 days stay

Leisure Family

6/10

Pleasant

21 Mar 2023

Jill

We could have been given a heads up that this was spring break and in the middle of a srreet fair. Had to walk 3 blocks from the valet. Spring break was dangerous and loud. Also the pool is in the restaurant.

Leisure Partner

6/10

Pleasant

15 Mar 2023

brenda

Gianni would be disappointed

We reserved the villa (Gianni's master suite) for 4 of us for 1 night in March, 2023. On the booking site it clearly said 1 king bed and 1 queen sofa bed. When we arrived there was only 1 bed. We had to request housekeeping to bring 2 roll away beds.

The bedroom linens and pillows are old and ripped. The bedsheet had a large stain on it.

The hostess that took us up to our suite upon arrival never bothered to tell us how to operate the thermostats (or even where they were hidden). The room safe would not work, so we had to call maintenance.

The toilet plumbing had issues. It took a very long time for the toilet tank to refill with water.

The hotel pool was very dirty (needed vacuumed) and the chaise lounges are old and ripped.

The bar and restaurant, on the otherhand, were off the chart!! We ate 3 meals in the restaurant and the food and service was exceptional each time. Too bad the hotel management team is not as great as the restaurant management team! What a difference in management!

Janina did comp us a bottle of wine at dinner and brought us a welcome drink to apologize for our troubles with the room (only 1 bed).

I would definitely return to dine again at the restaurant but i have no interest in ever staying at the hotel again. It is overpriced and outdated.

Friends_and_family Family

10/10

Exceptional

22 Feb 2023

Youssef

Its like a dream.

Leisure Partner

8/10

Excellent

27 Dec 2022

remy

The staff did not know that you were actually a guest staying in the mansion. They need to have have wristbands or some way of knowing.

Leisure Family_with_children

4/10

Poor

26 Dec 2022

Rick

The property is quite attractive and shows a lot of the design touches that were made by the owner, Gianni Versace. And it appears that care was taken to not make any changes to the property unless absolutely required. The down side of that is that the property for the most part is subject to the whims of the weather. The internal courtyard is open to front as the door appears to have always been open, has a canvas tarp covering to protect from direct rainfall but does nothing for heating or cooling and the door to the pool area was generally open providing another entry point for drafts.
When it is cold outside 40's-50's; it is the same inside the Villa.
Our suite was nothing special to brag about; I have had much nicer rooms in other properties.
As the Villa has a larger quantity of stone finishes the noise form below carries upward and is mostly stopped by the thick door of the suite. The HVAC was not operable. The room thermostat read 63 degrees when we arrived and remained there except for a brief flirtation with 64 degrees.
Maintenance could not correct the issue so the solution was to provide us with additional blankets. For a stay which left my wallet significantly lighter I absolutely wish I had traveled elsewhere.

Leisure Partner

10/10

Exceptional

15 Dec 2022

LILIT

Property needs to get more newer I think but staff is amazing

Business_and_leisure Self

10/10

Exceptional

30 Oct 2022

Verified traveler

Perfect.

One of the best hotels I have ever stayed in.

Partner

4/10

Poor

13 Oct 2022

Chantel

The property and the rooms were beautiful.
Even though swim times were in place until 4pm, who wants to be in a bathing suit, swimming in a pool, in front of fully dressed public guests who are eating???!!! That's absurd! Our only other option was to swim in the pool after midnight when the dining closed. Then we had a piece of broken glass, almost dime size, IN the pool that got stuck in a foot! I still have the broken glass! We were neglected at dinner for almost 30 minutes, watched the table next to us come in at least 15 minutes after us...get service and food before us...then we only got one refill of water after our glasses remained empty while we were eating. No one even offered to help us with our luggage checking out. Who could POSSIBLY sleep before 1am when the kitchen and dining area is SO loud??!!! It closes at 12 but they don't care about the noise and the public guests are allowed to stay WAY past 12! Oh...and they left the stairwell next to the kitchen so wet there was standing water at the entrance all weekend long. Thankfully, we know how to walk carefully in our heels and did so without slipping on the wet tile floor! We had a tub in our room with jets that didn't work and hardly any hot water. It was not a good experience at all. I would recommend to visit, just to see the rooms, the pool, and the grounds, but I would NEVER recommend the stay there. It is NOT WORTH THE MONEY at all! I heard that it was much better before new management and Covid.

Business_and_leisure Family

10/10

Exceptional

18 Sep 2022

Jamee

The history of establishment . The location and class

Leisure Partner

10/10

Exceptional

13 Aug 2022

Robin

Absolutely amazing, highly recommend the experience. Would go back to Miami just to stay here again. Food is amazing, rooms are incredible and the staff is amazing!

Leisure Friends

4/10

Poor

20 Jul 2022

jim

It’s a restaurant not a hotel.

This is really a restaurant with rooms. If you’re expecting hotel service you’ll not get it here. The rooms are very cool 1990’s time capsules. They’re not updated and never should be. The roof patio is only open to guests and looks like a hurricane hit. No cushions on the furniture etc. Really a shame since it could be a nice retreat for hotel guests, but again, this really isn’t a hotel. The worst part has been I left a 600.00 dollar pair of prescription glasses. Of course they found them, but didn’t bother to call me. Finally I figured out where they’re were, called them and they have them. They told me to schedule a pick up. Easier said than done. Fedex and ups are a nightmare to deal with this. Fedex finally showed up, but had no shipping form so they left. If tried calling and emailing. Half the time they don’t answer and when they do you get the host for the restaurant. I asked for the hotel manager to call me, she hasn’t. I begged them to ship my glasses and I’d pay for it. I even emailed them with my fedex account number, but they never responded. The rooms are very expensive, but again if you’re expecting a hotel. This isn’t one. I’ve stayed there three times. Very disappointing.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2022

Nathaniel

I love the room and whole house .. very historical

Leisure Partner

10/10

Exceptional

02 Jun 2022

Andre

Everything

Business Friends

10/10

Exceptional

05 May 2022

Melissa

Best Birthday Evet

Thé staff at the mansion was AMAZING!! So so helpful, willing to go the extra mile. I can’t wait to come back next year. Best bday ever!!!

Partner

8/10

Excellent

04 May 2022

amy

Some furnishings were worn. The toilet was noisy, the sink didnt drain

Leisure Partner

2/10

Poor

06 Mar 2022

Howard Awad

This is the single worst hotel experience of my lifetime. Property has a history of hosting weddings and other events with blaring music to 4am and not informing guests prior to their stay of these events. Staff do not answer the phone when called and there is simply an absence of management. Stay far away. I will be disputing the charge for our one night.

4/10

Poor

01 Mar 2022

Verified traveler

Disappointing Honeymoon

Came here for our honeymoon because we wanted to spoil ourselves for a night or two. Glad we didn’t stay 2 nights because it absolutely was not worth it. Came to the “private” areas to include the observation area and rooftop. Drink glasses everywhere, no cushion on chairs, no tabletop on tables, and broken glass. Can’t forget to mention, when we went to the pool, it took over an hour to get service (with wrong order, by the way) where there’s many wait staff serving non-registered guests and being told that this was our house and we can “do what we want”, to top it off, the pool was not only dirty but I stepped on a fork, bottle cap, and cleaned up several straws, napkins, and other debris. Understanding that we weren’t the most important people that they had, we retreated to our $1500 / night room only to find electrical outlets not working, electronics not working properly (had to be right next to the tv to change channel w remote). The bed was great but not good enough to get any sleep, woken up at 2am-9am w power washing and delivery trucks. Talked to the manager and she apologized saying that it was a scheduled monthly maintenance and nobody has ever complained about it before. Was offered to get a late checkout as we were already leaving (bags in hand). Resolution was to call back when we returned on another trip and she would make sure, we had a great experience at a discount! And this was after several attempts to contact a her. Not worth the cost for no sleep💔

Partner

10/10

Exceptional

23 Feb 2022

Doris

I love this hotel so much will come back for sure . Amazing price and the food are so reasonable. People are so nice and helpful. 6 star service . I’m Versace fans love it ! Highly recommend to all my friends to stay this place !

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2022

Ann

This place is simply gorgeous but also feels very cozy and at home. Stuff is friendly and welcoming, Gianni for sure put his heart in this mansion when he built it.

Leisure Friends

10/10

Exceptional

28 Dec 2021

kiarash

Everything perfect

Leisure Family

10/10

Exceptional

13 Dec 2021

Syed

My wife is a Versace fan and she was loving every moment of her stay here at the signature suite. The amount of detail that went into to this beautiful mansion is mesmerizing. You can catch yourself staring at the walls and ceiling as it seems there’s a story at every corner. We were accommodated with a crib for our newborn and the bed was large enough for my four year old to sleep alongside without us even noticing. We were offered a wonderful breakfast and got to swim in the infamous pool. The staff were super friendly from the bellman to restaurant host so they made our trip extra special. I would highly recommend this place for families and all Versace fans across the globe.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Dec 2021

Sandra

Such a unique experience. Loved the room. Spacious & clean. Front desk staff & workers all were 5 star. A tad loud for me as the corridor is part of the restaurant/bar & the rooms are right there. Other than being loud, was a perfect experience.

Business_and_leisure Family

10/10

Exceptional

01 Dec 2021

Jason

Perfect Vacation

Our stay was absolutely perfect. The location was right in the middle of everything and the staff were fantastic. I would highly recommend it.

Partner

2/10

Poor

18 Oct 2021

salma

Omg! What a horrible experience!
Paid so much money to stay there! Not worth it.
The villa itself is beautiful. But, there was a private party happening the night we stayed there, that none bothered to tell us about. We weren’t allowed to use the mosaic pool due to that.Music was blasting under our suite till 2 am, then they started moving all the furniture till 4 am. Couldn’t sleep for one minute. And woke up to a horrible breakfast, that tasted like crap.
Never again!

Leisure Partner

10/10

Exceptional

04 Oct 2021

Amy

No signage or clear understanding of when the pool could be used. Caused a lot of confusion and headache! Other then that beautiful stay, amazing staff, wonderful ambiance!

Leisure Self

10/10

Exceptional

03 Oct 2021

Amy

Amazing experience. One of a kind with memories to last a lifetime!

Leisure Self

10/10

Exceptional

06 Sep 2021

Kevin

Definition of Elegance

Absolutely stunning everywhere you look. One of if not the most elegant hotels on South Beach. Cannot wait to stay again.

6/10

Pleasant

29 Aug 2021

Idette

its a beautiful place, the room was amazing with beautiful artwork, however some of the staff were alittle rude as if I didn't belong there. I also encountered a theft which they only apologized for.

Leisure Family

4/10

Poor

09 Aug 2021

Verified traveler

It's cool but not $1K cool

The amount you pay and the way you get treated are on two different spectrums. The Villa is constantly flooded with people trying to capture photos in a very obnoxious way. I don't suggest having dinner here either unless you want to feel like you're in Times Square. I was also disappointed in how the owner spoke to his staff and guess. He almost refused to let me in after a day at the beach until I showed him my key.

Self

10/10

Exceptional

25 Jul 2021

Verified traveler

5 star hotel

10/10

Exceptional

12 Jun 2021

Verified traveler

Amazing place loved it

Leisure Partner

2/10

Poor

18 May 2021

Verified traveler

I want a refund for this price. It’s a knock off. This was an absolute disappointment. This is false advertising. The picture shows the wrong room. It shows Gianni’s room. Instead we got Stefanos room. The only reason we came was for Giannnis!! The pool was dirty with paper receipts and trash. I believe this is a management problem so I don’t want to blame the staff for this. There was a hair in my salad, horrible cold and bad tasting breakfast. During our breakfast maintenance was being done so we heard drills the entire meal. Not to mention there was a stabbing that happened on the street corner of the hotel the night we stayed there. The street was filled with police and crime scene tape. They blocked the front door with a chair. The anxiety in the air was apparent. The staff didn’t inform any quests what was going on. I’m so disappointed in this stay I really though the price would reflect. Gianni would be mad at what’s happened...

Business Partner

8/10

Excellent

18 May 2021

Verified traveler

Our stay at the Versace Mansion was great. However there are a few things we did not like during our stay. First off, the location. Ocean drive is closed so there’s no parking except valet. But even getting close to the hotel, whether driving or by Uber, is a challenge. The cross street, 11th street, that leads to valet and the hotel is very busy and has a lot of traffic. With ocean drive being closed, there’s more foot traffic by the hotel, which raises more concerns. We did not like how basically anyone, people off the street, could come into the hotel and walk past our rooms even though the stairs were roped off, they were not guarded 24/7. Throughout the 2 nights we stayed we heard random people, non-hotel guests, outside our door constantly. The doors to the hotel rooms are just wooden doors, not very secure. Just not a lot of security especially considering
the area. Right by a sketchy alley with a lot of gang activity going on. However, the restaurant, the mansion itself, our room, was all beautiful. The staff was friendly and accommodating. We had the complimentary breakfast both days which was good and dinner one of the nights which was all good. Overall, it was a nice stay.

Leisure Partner

10/10

Exceptional

13 May 2021

Verified traveler

I enjoyed my stay. My suite was clean. Hours are limited in the pool which I think was unfair.

10/10

Exceptional

10 May 2021

Verified traveler

An experience you have to live

Leisure Partner

4/10

Poor

26 Apr 2021

Verified traveler

This unfortunately was a one and done experience. The anticipation of arriving to the former Versace mansion does, unfortunately come with some expectations. This is where The Villa Casa Casuarina falls short. A difficult call (due to background noise) was placed prior to arrival to confirm reservation, and to ask a question. Once we arrived I understood why, there’s no front desk! You are dealing with the hostess at the restaurant! With that said the girl working this area was pleasant. We checked in without issue. But, as dinner plans were being made. This other women, Danielle (tatted right arm) butted into our conversation, abruptly informing us “We have no tables available!” She was quickly informed that we were guests of the hotel, changing the tone.
As our stay went on, one thing that stands out... You are staying at the restaurant! The staff is not refined nor attentive. 2 star facility training at best. For such a beautiful place, it’s unfortunate that you have to see the working kitchen and dance between the wait staff getting to your room. With only 9 rooms throughout the mansion. You might think that there would be a turn down service (on the squeaky mattress), or fresh water in the evening. But, this does not exist.
This turns out to be a very busy tourist trap. Where you try to enjoy a lunch/dinner amongst the multitude of photo ops going on around you. Glamorous, this is not.
I go back to my original thought. You are simply staying at a restaurant!

Leisure Family

8/10

Excellent

13 Apr 2021

Verified traveler

Excellent service, Joe was amazing, my respect to all of them.

Friends_and_family Partner

10/10

Exceptional

05 Apr 2021

Verified traveler

It was a beautiful place! We stayed in the room Elton John used and the mosaic floor and gold and marble shower were stunning. I thought the pool was superbly beautiful

Leisure Friends

10/10

Exceptional

01 Apr 2021

Verified traveler

Favorite hotel in the world to me! 7th time in 3 years. Gorgeous property and exceptional warm, professional staff. I will be back.

Leisure Friends

6/10

Pleasant

17 Feb 2021

Verified traveler

It felt like we were in Italy and we loved the property itself. However, the pool is a tad bizarre. If you want to get sun, it is only shaded. In addition, it is in the middle of the restaurant so you would be stripping down to your suit while strangers are literally eating right next to you. I mean - RIGHT NEXT TO YOU! The staff did offer us to swim at a sister property which was a stunning resort. I wish we would have known this the first day but it took us to complain in order to get access to their sister property.

Leisure Partner

2/10

Poor

03 Jan 2021

Verified traveler

This is not a hotel it's a Restaurant that you can stay in. They have removed every aspect of hospitality for hotel guests. The lobby...now a restaurant. The pool...now a restaurant that they let you swim in till 4PM if you are brazen enough to slide past restaurant patrons. Getting a hold of the front desk...unlikely because all hotel responsibilities fall onto one poor soul. All staff are extremely kind and hard working but this hotel is a waste of your money. You are better off just eating lunch there and leaving. Stay somewhere else.

Leisure Partner