Nine20 Collins

2/10

Poor

01 Aug 2026

Keith

Be warned. Guests do not have control over their A/C.

Within minutes of arriving we alerted staff that our room was uncomfortably warm. Much warmer than the lobby. They sent someone to lower the A/C. The control panel was in the hallway behind a locked panel. We could not control it. They said it was \"central A/C\" for our room and another. So we trusted.

Five hours later, at 1:00am, I couldn’t sleep. It was too warm in our room. The little window A/C unit that we could control was set at 62 but wasn't helping. I asked for a fan. Front desk told me they didn’t have a fan.

At about 2:00am I again alerted staff about the uncomfortable conditions. Now they told me to call the concierge phone number. I did. They sent someone.

At about 2:15am, the person sent to help told me that the A/C for our room was off. It had never been turned on!!!! He turned it on. Within 15 minutes, the room cooled. I could sleep.

The room stayed cool until the next evening about 10:30pm when it warmed up again. We called. They sent someone. Again, the A/C was off. They turned it back on.

Guests can't control their own comfort?! Worse - they didn’t share this information before we booked. And worse still - when we alerted them the first time, they didn’t fix the issue.

I asked for a partial refund. Expedia gave us a onekey credit equal to a portion of what we paid. But the hotel? They flat out refused with no explanation.

Good on Expedia. Bad on the hotel.

Family_with_children

8/10

Excellent

25 Jul 2026

Alfred

U
F

8/10

Excellent

22 Jul 2026

Olga

Great value, great location

6/10

Pleasant

18 Jul 2026

Katrina Dawn

The room was big enough for the 2 of us but the bathroom was small. It wasn't a big issue though since we only stayed overnight. My only problem was the pillow. It smelled like sweat. It didn't smell like the newly laundered smell you get when staying at a hotel, bnb or even at a relative's house. I had to cover it with a towel since there's no front desk after 6pm and we didn't go to sleep until 12midnight. Overall, the stay would've been great if not for the pillow.

Partner

8/10

Excellent

18 Jul 2026

Steven

The great thing about this property is its proximity to the beach. It’s an old building and has not been updated for a while now. Poor electrical outlets, no maid service. Toilet seat was not bolted down and the room was very small. Second floor room and has no elevator which makes walking the very small and tall steps difficult for someone carrying luggage. Staff was very nice but asked twice for the room to be cleaned and it never happened. Overall it was an acceptable stay but it could be much improved.

Partner

10/10

Exceptional

15 Jul 2026

Obed

Me encanta cada que voy a Miami me quedo allí

Friends

10/10

Exceptional

09 Jul 2026

Darren

Amazing location one street back from the beach, staff were nice and friendly, room was great value

Friends_and_family Friends

6/10

Pleasant

07 Jul 2026

Noel

The room itself was fairly clean, but the corridors appear a bit old and unkempt. They do have a microwave , dishes and a fridge. It’s a grimy good price and friendly staff too. The location is great though, block away from
South beach

Family

6/10

Pleasant

13 Jun 2026

Lydia

Great price, no coffee or water options.

Family

10/10

Exceptional

13 Jun 2026

Shawn

Location, complimentary early check in when available, friendly staff

Self

8/10

Excellent

12 Jun 2026

Kim

Room was available at a reasonable price. The room was clean and nicely decorated. The check-in process is bizarre and there is no one there in the evening.

Partner

2/10

Poor

09 Jun 2026

Pasqualino

Rooms and facility were very dirty and not kept well. You could see dust layered on objects in the bathroom and mold growing in corners. Windows were leaking. The furniture in the pictures is just for the look.

Friends

10/10

Exceptional

05 Jun 2026

Donna

There was a common room and laundry. Very close to the beach, grocery store and restaurants

2/10

Poor

04 Jun 2026

Sheena

A Motel 8 would have been better. They send you a complicated link that requires your Identification which is sketchy. They never sent a check in code. I had to message them to receive it. There are 2 types of lock on the door and they didn’t provide clear instructions on which lock. The room was filthy. Filthy is an understatement. We didn’t shower. Thank God it was less than a 24 hour stay after a flight. It was very unwelcoming environment as they sell excursions out of the front desk. I would highly suggest booking somewhere else.

Partner

4/10

Poor

03 Jun 2026

phillip

The rooms and the building requires maintenance that the ownership has not done. Broken window sashes, calcified water intrusions, shower mold, sand in the floor, weird smells throughout and poor finishes. I’d recommend paying a bit more and getting a regular hotel.

Friends

2/10

Poor

24 May 2026

Nicolas

Room was clearly not cleaned beforehand, dust and sand and little detritus was everywhere on the floor and under the beds. Bedsheets seemed reasonably clean, though. Trash was not emptied after previous inhabitants left, and there was only one single half roll of toilet paper provided.

Friends

2/10

Poor

22 May 2026

Rilla

This was the most disappointing stay of my life. The property was NOTHING like the advertisement. I was embarrassed to have been the one that booked it. It was so dirty and falling apart.

Friends

6/10

Pleasant

20 May 2026

Brandon

It was just ok. Bed and pillows were comfy. Convienent location and mostly everything worked. However I was briefly out of water, that shut off randomly while I was in the shower, and the small window unit AC really struggles to keep the room cool. The hallway was often times cooler than our room. It seemed that the property was undergoing renovations, judging from the noises that started around 8am each day.

Partner

8/10

Excellent

20 May 2026

Juan

Buena ubicación y tienen heladera , cafetera , microondas en la habitación que ayuda mucho para desayunar Ecr en el mismo lugar sin necesidad de salir afuera

Self

8/10

Excellent

19 May 2026

Victoria

Small rooms. But great location

Family_with_children

2/10

Poor

19 May 2026

Ogulcan

They told us they could not clean our room because somebody inside told them they were sleeping, even though we were not in the room and asked for cleaning twice. This was the highlight of our stay.

Friends

8/10

Excellent

16 May 2026

Boris

Good if you are just looking for a clean place to sleep in central South Beach (no hotel services, no cute views etc.)

6/10

Pleasant

14 May 2026

Elise

this location is close to the beach .There is no elevator in this building so it was very difficult lugging stuff fot 4 people staying one week up 3 floors.there is a spot to load and off load your car but there was always someone parked there and staff dont care to tell them to move i asked the desk staff to please ask the person parked there to move he responded they might not move because sometimes staff parks there .Seriously! knowing its only one spot to load and off load .we had to park down the street so imagine after bringing all our luggage down with 2 little ones down 3 stories with was like 6 trips we then had to make the same amount of trips down the street .and staff watched on with no apologies and unbothered.The room we stayed in was clean but the shower not so much.The location of the building is pretty close to Ocean drive which was nice but be careful coming into the building late few night we saw some \"transaction\" go down .That was my honest review of this place. Also was happy not to see any roaches.

Friends_and_family Family

4/10

Poor

14 May 2026

Chad

The location of this property is excellent — just a short walk to the beach, restaurants, and stores, which made getting around very convenient.
Unfortunately, the overall experience fell short in several areas. Check-in was poor; the front desk staff member was unhelpful and had a very arrogant attitude. The building has no elevator, which was an issue with our luggage.
The room itself was not clean enough and didn’t feel comfortable or well-maintained. The cleaning standard was noticeably below what you’d expect from a hotel. We were also disturbed at night by noisy guests, as there appears to be no 24-hour security or staff presence to address this.
While the proximity to the beach is a big plus, the service and cleanliness issues made this stay disappointing. I would not recommend it unless location is your only priority.

Self

10/10

Exceptional

10 May 2026

Sandra

Great little place. Location was amazing. I loved how spacious the rooms were, and how they were decorated. The building itself is older but they do a good job with cleaning, and keeping it in decent shape. We were able to get early check in, and they held our luggage until room was ready so we could go to the beach. Would definitely stay here again!

Partner

6/10

Pleasant

09 May 2026

Kimberly

Hotel had no elevator. Awesome location but needed a more thorough cleaning. Beds were also not comfortable.

Friends_and_family Friends

6/10

Pleasant

04 May 2026

Claudia

Llegamos mas temprano del check in y nos apoyaron con guardar las maletas, el hotel no tiene elevador, es un hotel que falta un poco de mantenimiento, las habitaciones les faltaban limpieza y el aire acondiconado no es de la capacidad para el cuarto. El baño algo sucio. El check in fue muy tardado , por el tema del registro y la entrega del còdigo. El personal que esta en recepción para los tours etc, si es muy comunicativa, Monica, y nos atendió muy bien.

Friends_and_family Family

2/10

Poor

01 May 2026

abhi

AC was not working

6/10

Pleasant

29 Apr 2026

mahdi

It was older than what have been shown in the pictures!

Self

6/10

Pleasant

28 Apr 2026

Jimena

El hotel podría estar más limpio. Apenas entras se ven los vidrios de la puerta sucios. Durante las 3 noches que nos quedamos nadie pasó a hacer la
Habitación.

Partner

6/10

Pleasant

27 Apr 2026

Nicole

There were some maintenance issues in terms of cracked floor, and cracked bathroom features, the tv was also a pain to figure out but for the location the price wasn’t too bad.

Friends

10/10

Exceptional

25 Apr 2026

Sandra

The location was amazing. We arrived quite early with our luggage and they allowed us to check in early. The room was clean, and quiet. Would definitely stay here again!!!

Partner

10/10

Exceptional

13 Apr 2026

Ruperto

Great location, clean and very nice room! Definitely will come back soon!!

Friends

6/10

Pleasant

11 Apr 2026

Erica

The pictures of this hotel are misleading. The beach access is close, however where you are able to use beach chairs is quite a ways away. There are no yellow stripped umbrellas like it shows in the picture. The hotel is very outdated and not that clean. While the location was great, the hotel is really not that nice for the price. The only hotel personal that we ever saw was a lady at the front trying to sell you an excursion. This area of Miami Beach was very nice, just not the hotel.

Family_with_children

2/10

Poor

11 Apr 2026

Andrew

Room was extremely small. The bathroom leaked very badly. Tv didn’t work and the overall complex was in rough shape. Wouldn’t stay their again.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Maher

Good room for a family of 4 which includes a kitchenette and bathroom ( bit small and needs maintenance ). The staff are amazing. Very close location to the beach and restaurants.

2/10

Poor

03 Apr 2026

Carmen

Got to the property around 5pm room not ready. Waited another 10 minutes for the room and it was HOT! Had a window unit that did not blow cold air at all. Screws sticking up on the floor by the bathroom. Mold on the wall. Asked for another room but front desk lady said concierge was not available after 6pm. So a refund was not given either. We had to walk at least two more blocks to get another room with a working AC. There was another couple that walked into the hotel as we were leaving that had booked a room and was told they had no room for them either. Horrible experience!! Not worth the price at all. Very old and run down with no customer service!!

Partner

2/10

Poor

24 Mar 2026

Grace

The room we got is on the 2nd floor w/o elevator and i have 79 years old in the wheel chair and they even bother to look if there's is a room in the first floor
the room and bathroom dirty and old the door knob is broken and toilet seat cover is broken. we ask them to fix it since we check in at 4pm and no one came until we check out. NEVER STAY ON THIS HOTEL IS DIRTY AND NOT WORTH IT !!! and they are over pricing per night for the crappy and dirty property!!

Family_with_children

8/10

Excellent

22 Mar 2026

Mohan Santosh

Excellent location. Clean rooms and kitchenette facility is cherry on cake!!

Family_with_children

8/10

Excellent

13 Mar 2026

Sandra

Great location. Great place for adults, not a kid friendly hotel. No pool, not a hotel to entertain family with kids. A block from beach, restaurants in every direction.

Partner

8/10

Excellent

07 Mar 2026

Victor

Helpful host and clean room not bad

Partner

10/10

Exceptional

05 Mar 2026

Jahmil

This is consistently my favorite place to stay in Miami. Found some new spots nearby in South Beach and took much better advantage of the location this time around. It was also quite quiet during my trip this time which was great. I’ve stayed here twice now and will certainly make it a third in the future!

Partner

10/10

Exceptional

02 Mar 2026

Joshua

This property was a very nice place for our vacation. The staff were always pleasant and helpful and available at all times. The accommodations were clean and close to everything in south beach. We would stay here again.

Family_with_children

10/10

Exceptional

02 Mar 2026

Tiffany

Everything was great.

6/10

Pleasant

01 Mar 2026

Marilyn

Location was excellent!.. 2 blocks to beach!.. rooms were a bit run down, air conditioner very loud at night, staff were curtious…

6/10

Pleasant

28 Feb 2026

William

Room was clean. However a little worn down. Especially the bathroom. Had to wait for over 5 mins for toilet to refill before able to flush again. Excellent location. Would have been nice with the blinds were room darkening. Light shining in all night. I like a dark room for sleeping.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Shawn

Enjoyable stay with smartly done online check in & out, plus keypad entry (lobby&room). Very helpful and friendly staff including quiet guy and check in and Medi at checkout. Great location!

Self

10/10

Exceptional

24 Feb 2026

Raymond

Clean and cute room, front desk was very friendly and very accommodating

Partner

6/10

Pleasant

23 Feb 2026

Christopher

Room was kind of falling a part. Bed was squeaky. Kitchenette didn’t have a sink. While the staff was friendly, they didn’t follow through with requests. But, great location. Touch pad keys made a 1 am arrival easy. Price matched the quality.

Family

10/10

Exceptional

22 Feb 2026

Anna

All is good 👍

Partner

2/10

Poor

19 Feb 2026

Tia

The room felt neglected toilet seat dirty with urine under the seat . Rusty shower and sink . Floors feeling like it’s about to cave in . Only one wash cloth and plenty of hand towels . NO ELEVATOR!!! NO ELEVATOR!! No staff when I arrived to help me with check in … I had to call customer service . Morning staff was very friendly…

Family_with_children

6/10

Pleasant

18 Feb 2026

Shane

All else is fine and location great but AC kicks on centralized in the middle of the night and you CANNOT stop the flow of freezing high powered air. For me that made it impossible to sleep.

Partner

10/10

Exceptional

18 Feb 2026

Anela

Good

2/10

Poor

09 Feb 2026

Soham

I still did not receive the refund which Expedia promised me. I had a very bad stay here, more details are in the chat

4/10

Poor

03 Feb 2026

Jennie

We had a very poor stay. The in-room Wi-Fi was unsecured, which made it impossible for us to work remotely, and there was excessive noise from neighboring rooms until after 3 am, so we couldn’t sleep properly.

Because of these issues, we left after one night and requested a refund for the remaining two nights. The front desk directed us to contact Expedia. Although the hotel manager verbally agreed to the refund, the hotel did not respond to Expedia’s follow-ups.

Expedia ultimately resolved the refund, but the overall experience with the property was extremely frustrating. Based on our stay, I would not recommend this hotel.

10/10

Exceptional

02 Feb 2026

Olena

Everything was great, amazing location

Leisure Family_with_children

4/10

Poor

01 Feb 2026

Alain

Expensive for what it is. Window shaker A/C
Poor costumer service, room needs painting and patching,

10/10

Exceptional

31 Jan 2026

Kashina

Great staff and clean rooms!

8/10

Excellent

27 Jan 2026

Venita

Room was small but, clean. We had self check-in and access to our rooms, but front desk staff did not even greet us when walking past. Shower water pressure was too high and would spray out of shower onto floor. Good location.

Friends_and_family Friends

2/10

Poor

26 Jan 2026

Ali

We are 2 adults and two children our room has one queen bed and sofa. Sofa was terrible, room hasn’t cabinets and air conditioner control is not our room. Floor smells bed. Room door was making sounds. Two days was look like honor.

8/10

Excellent

22 Jan 2026

Shelby

Convenient location

Leisure Partner

2/10

Poor

21 Jan 2026

José Guadalupe

Pretty bad they everything complicate it with the check I can’t even finish with the check in and I can’t stay there I don’t recommend this place is trash because also I can’t get my money back I should have it back because I don’t stay there.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Jennifer

The young man at the front desk was very polite and helpful

Friends_and_family Friends

2/10

Poor

14 Jan 2026

Kim

The toilet was loose and leaking,the bathroom was disgusting and the shower didnt work

Leisure Partner

10/10

Exceptional

14 Jan 2026

Gabrielle

Yes I’m having a great stay, it’s clean and one of the staff carried my suitcase up the steps for me

Leisure

8/10

Excellent

07 Jan 2026

Rachel

The check-in was easy. Location was great! Room was clean. There’s no individual thermostat for each room, so it got a little hot at night. But otherwise great for the price!

Friends_and_family Family

4/10

Poor

05 Jan 2026

Dinesh

Location is excellent. Easy walkable to south beach. Good environment around.
Property itself is very old, stinks, no lift, but manageable.
Room smells so bad like suffocating. Cannot keep window open as they dont have latch. No balcony. No fresh air. Dirt on the floor. Terrible old spring mattress. Very very small room. No closet.
Would try some other property next time, not this.

Leisure Family

10/10

Exceptional

05 Jan 2026

Marco

Nice location and room

Leisure Family

8/10

Excellent

04 Jan 2026

Todd

The front desk attendant was friendly and helpful. It was nice to have a laundry room on site, you need change for soap but the machines take card. The location is great, restraunts everywhere and the beach is so close. We loved that the rooms have queen beds.

Leisure Family

10/10

Exceptional

03 Jan 2026

Anna

This was an amazing spot right off the beach a block! It was central to everything, had towels, free chairs 15 min walk down the beach! Luca at the front desk was super helpful!

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

YUN

The location is perfect, only a block from beach. The front dest stuff Gabrielle and manager Mehti were very nice and work hard on New year Eve day. We have a futon sofa in our room for my son. If two blankets and two sheets can be provided for futon usage, the experience would be much better.

Leisure Family

8/10

Excellent

29 Dec 2025

Brandy

Room was clean. Location was great. Hotel is older and needs updating but the price reflects that, bed is comfy, shower is hot, close to beach. The only thing that i didnt think of and this is in no way the hotels fault but something to keep in mind is that parking is not included.

Partner

8/10

Excellent

27 Dec 2025

MARLON

Good for a couple of nights stay. Nothing exceptional.

Business

10/10

Exceptional

23 Dec 2025

Fabian

Good

10/10

Exceptional

13 Dec 2025

Jessie

Great stay!

2/10

Poor

12 Dec 2025

My Thanh

The hotel in great location just a minute to south beach but the room it’s not update . The floor broke right at you walking into restroom and in middle of the room . We almost stripped over every time . We ask to change to different room but they didn’t change us . The water run alol over a very small bathroom every time we shower.

8/10

Excellent

12 Dec 2025

Fernando

The service with the staff was great. The room was clean. The bathroom might need some repairs. The staff were very helpful and helped us with bathroom issue.

Leisure Family

6/10

Pleasant

09 Dec 2025

Marine

Room are simple, got basic needs, no sink in the kitchenette

10/10

Exceptional

08 Dec 2025

Orin

Great Place

8/10

Excellent

05 Dec 2025

Abigail

Clean and good location

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Jaqueline Quintero

The room was good

Family

2/10

Poor

25 Nov 2025

Juan Antonio

The room was not good, and the Hotel is very dated and does not seem clean

Leisure

8/10

Excellent

24 Nov 2025

Zemora

Front desk staff Francesca was awesome!!! Room could have been cleaner and more updated. The location was much closer to the beach than you think. So many restaurants, bars, stores close by.

10/10

Exceptional

20 Nov 2025

Antonio

Super good spot to stay

8/10

Excellent

14 Nov 2025

Carlos

The hotel was very conveniently located and the staff was very friendly. The hotel gave out beach towels and were very attentive to any needs you may have. We had a later flight and were allowed to store our luggage after checkout, this was very convenient and appreciated. Francisca was very helpful and easy to talk to.

Partner

6/10

Pleasant

13 Nov 2025

frances

Room was spacious with efficiency kitchen.
Building has 3 floors but no elevator. Excellent location

Friends_and_family Family

8/10

Excellent

12 Nov 2025

Ratna

It was good stay. Nice location and it is worth for money.

Leisure Family

8/10

Excellent

11 Nov 2025

Pavel

The room was spacious with 2 queen beds. With kitchenware and microwave and the fridge. Staff was fine and the tour agent at the premises, Monica is just an amazing professional. She takes care of everything related to the tours that she sold abut almost everything else. The location is very convenient. All my tours pick ups and drops off were directly from the hotel. Huge convenience.

Leisure Self

10/10

Exceptional

11 Nov 2025

Sharon

I loved the look of old Miami in the hotel. The staff esp Monica and the new kid (a man in his early 20s) were very kind and accommodating. The room was clean, it had laundry, they let us check in early and it’s a short walk to the beach

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Stephen

Very close to South Beach, shopping and entertainment

Leisure Partner

10/10

Exceptional

09 Nov 2025

Michael

i went to run an errand and the door code didnt work.. also no front desk staff to let me in. Had to wait several hours for someone to shiw

8/10

Excellent

05 Nov 2025

Brittany

Everything was nice and clean and well kept!

10/10

Exceptional

28 Oct 2025

VANESA

Great customer service / front desk.

Family

8/10

Excellent

27 Oct 2025

Janet

Clean room

6/10

Pleasant

21 Oct 2025

Hilda

the front of the property looks real bad, though i think its being renovated or fixed, i understand they want the place to smell good but OMG the scent of air freshener was so overpowering it would give me a slight headache evertytime i walked by the front desk, I cannot complain about the rooms, very clean, cozy, cute , no great views but very decent....... i do have 1 complaint the wifi or their internet is bad i could not watch any TV without it breaking up. please work on your internet connection.

Partner

10/10

Exceptional

19 Oct 2025

Tomas

Incredible room! Clean and very quiet and communication was excellent from beginning

8/10

Excellent

10 Oct 2025

Michele

Parking is the only thing that sucks

Leisure Family

8/10

Excellent

08 Oct 2025

daolom

Close to the beach. Walking distance to everything. The front desk staff Francisca is excellent...very nice and friendly and helpful.

Leisure Friends

8/10

Excellent

05 Oct 2025

Justyna

The location is excellent, and the ambiance in the room is quite pleasant. While the sheets were clean, the room could have been cleaned more thoroughly. Overall, it is a good place with good service, and we were grateful for the early check-in.

Partner

10/10

Exceptional

27 Sep 2025

GS

Had a very comfortable stay. No issues in check in or out. Quiet place. Kitchenette came very handy. Location is excellent right next to the most happening places of Ocean drive and South Beach. Highly recommended for singles as well as couples for safe and comfortable stay.

Leisure Partner