Name: Metropole Suites South Beach
Address: 635 Collins Ave, FL, USA, Miami Beach, 33139, US

6/10

Pleasant

12 Jul 2026

Steve

Room was dirty, the main door would have difficulty closing. The bathroom sink leaked. The air conditioner wouldn't work effectively in the bedroom. The breakfast that I expected to receive based on the message I was sent the day before the trip, was never available. The check in time was lengthy. The room was never serviced or cleaned/turned over. I would not return.

Self

4/10

Poor

09 Jun 2026

Erica

I liked how it had a kitchenette however, it was not clean and in a very noisy area. The housekeeping was not reliable either.

Partner

4/10

Poor

06 Jun 2026

NADER

This was very disappointing. No elevator for 4 of my 7 night stay. Service was dodgy. The room safe wasn’t locked down and when the handyman showed up he just screwed it into the drywall and it came out in 1 second. Property is very dated. The only reason why they aren’t getting a 1 star is that (1) the room was huge. (2) the manger did what she said she was going to do.

10/10

Exceptional

01 Jun 2026

Affoua Ode-Lima

Very clean place. They offer a kitchen area, which was convenient. While it does not include a stove or cooktop, there is a microwave available, which is useful for warming food. The only downside is that there were no plates or dishes provided to eat from after heating up meals.

Partner

10/10

Exceptional

31 May 2026

Shannon

Room was clean, location was safe and fun especially if you are going with friends or family, the beach is close and everything is walking distance.

Friends

4/10

Poor

30 May 2026

Ai Chee

The room is outdated, bathroom doesn’t even have hook to hang towels. Need some upgrading .
Kitchen is poorly equipped

Friends

6/10

Pleasant

23 May 2026

Jessica

Everything was good except there was NO hot water during our entire stay, which is a big issue.
The elevator was also broken and lugging our large suitcases up the stairwell was unpleasant, but it was repaired during our stay.
The staff was friendly, the place was clean, the room was modern.
I would advise them to install sound proof windows such as the ones the other hotels that we have stayed at in south beach have, as you will be awaken by traffic noise from time to time.
Not being able to take a shower for 3 days definitely leaves an unpleasant feeling about the hotel and the staff that said in a friendly manner that there was nothing they could do.

Partner

6/10

Pleasant

23 May 2026

tronnette

Well I didn't like that they gave me n my sister n handicap room. The room had a huge bathroom with no doors.absolutly no privacy when we inquired they said it's a late check in . Then no elevators werent working so we had to carry our luggage up to the 2nd floor

Family

6/10

Pleasant

23 May 2026

Scott

Would have given 5 stars if it wasn't for the check-in fee they charged me

Self

10/10

Exceptional

21 May 2026

Keaira

Very nice staff I enjoyed my stay.

Self

4/10

Poor

20 May 2026

Rhonda

We stayed one night before we boarded our cruise ship and it wasn’t terrible. When we got off the ship and stayed again, it was not great! Elevator broke, third floor with luggage (a gentlemen helped when we got there but on our own in the morning we left) we paid a non refundable resort fee, which I have no idea where they got they have a resort.. then on top of that they hold $100 until a few days after you check out after we paid in full a month before we arrived…needless to say we will not stay there again…

Friends

2/10

Poor

20 May 2026

mona

They had no room for us at 4pm check in, the elevator was also broken and we had heavy suitcases, very slow front desk, there was line up for check in with no rooms available. If you want to wait for couple hours to get your room and carry your heavy suitcases upstairs by yourself and use dirty washrooms in their bar then this is your hotel.

Friends

8/10

Excellent

16 May 2026

Allison

This is not a fancy hotel, but it is a wonderful hanging out at the beach every day hotel. The front desk staff was great, especially Ezekiel.

Business

2/10

Poor

14 May 2026

Nicole

The bathroom was disgusting look like it had mold. Everytime you turned on the light in the bathroom the electricity would snap. The ice machine is outside and looks like a fire hazard. Could be a really cute hotel. The must have smoked in it years ago because the halls smell like stale old cigarettes.

Friends

10/10

Exceptional

14 May 2026

jacqueline

Great area lots around...

8/10

Excellent

11 May 2026

Karine

The room was clean, but the elevator was out of service.

Family

4/10

Poor

10 May 2026

Riley

There was mold in the bathroom and the elevator was broken for the entirety of our five day stay. We had to haul our bags up and down three flights of stairs and were not offered assistance by any staff members. The rooms were not cleaned once, towels were merely replaced. The staff also could not located our reservation at first and subsequently charged us a hidden fee of 34$ per day for a “resort fee.”

Friends

6/10

Pleasant

04 May 2026

Latasha

The elevator was out for the entirety of my stay and I was on the top floor. That was a huge inconvenience. The room was very dusty - especially in the closet. The suite is big and the kitchen equipment was all very clean and working. The bathroom is very small and there is no hook or rod to hang your towel on. There was a hole in the bathroom mirror with exposed wiring. The gentleman who checked me in was kind enough to carry my bag upstairs since the elevator was not working. It's a great location.

Self

6/10

Pleasant

03 May 2026

James

Yes

Self

10/10

Exceptional

29 Apr 2026

Eugenio

Yes

Self

10/10

Exceptional

26 Apr 2026

Sheena

We stayed here for the weekend! The check in process was smooth and easy. Angel, the front desk staff was friendly and helpful. The room was ready early and clean. The location was great. Close to the beach, shopping and restaurants.

Partner

8/10

Excellent

22 Apr 2026

Erin

Honestly a really solid place to stay, the room was clean and the staff was super friendly! The lobby is really small and the elevator is small and old but still completely accessible and a good sized room. The bathroom had no door which was random and surprising lol but I’d stay here again for sure. Really good price point for south beach.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Sabir

Great place. Very clean n convenient

Self

6/10

Pleasant

14 Apr 2026

Michele

Although a pool is pictured in the Hotel's amenities, it was not available for use! Although a pool at another hotel was offered, but the distance was not as close as I was led to believe. Also, the kitchen was clean and decently stocked, a blender would have been convenient and necessary! And window shades were missing in the bedroom. Curtains were there, but no window shades, as in the front living area.

Otherwise, my stay was pleasant! The Hotel location is extremely convenient to all restaurants, stores, transportation, beach, etc. No complaints on location.

Family

10/10

Exceptional

06 Apr 2026

isaac

Great room very comfortable slept well

Self

4/10

Poor

28 Mar 2026

Jeffrey

Horrible check in process. Overall the property is run down and needs to be demolished.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Sabir

Wonderful n friendly staff. Great suites. Good location. I have stayed in SB for over 30 years.
Great breakfast place across the street. Will return soon

10/10

Exceptional

18 Mar 2026

Rebecca

Clean room but plumbing problems.

Family

8/10

Excellent

13 Mar 2026

Ariayanna

The hotel is located in a continent area. We were able to get to our destinations with a short. Staff was very nice however they did have me sign something that they didn’t give me the chance to read an said that they would explain what was in it but gave no explanation.

Friends

10/10

Exceptional

25 Feb 2026

kylee

Clean room. Some damage with the floors. Nice kitchen. Big windows.

Family_with_children

2/10

Poor

22 Feb 2026

Leonid

what a joke. While location is excellent, no other positives come to mind. They advertise free breakfast - lie (no bfast), room is old, elevator was out half the time, checkin took a long time as receptionist was smoking, pool is advertised - in reality a fountain unfit for human swimming

Family_with_children

10/10

Exceptional

21 Feb 2026

Lori

The hotel was great! It’s a little older but we enjoyed the place, it has such a quiet vibe. You could sit outside in the evening in their open garden and relax. Our room was clean and comfortable! Ezekiel and Nathaniel were top notch. Any questions or issues that we had they completely took care of them. Ezekiel went above and beyond for us. So friendly and personable. We enjoyed being treated so warmly by him. Natalie was not very personable and very unapproachable, just overall unfriendly when at the front desk. Would definitely stay again.

Friends_and_family Friends

2/10

Poor

21 Feb 2026

Kevin

It is a dump with horrible customer service. Have a reservation issue? Call this number and it hangs up on you. Want to speak with a manager during business hours? Sorry there is not one. PS remember this code to access the property after 11p. PPS we will take your money. BE aware and skip this spot.

Family_with_children

6/10

Pleasant

13 Feb 2026

lisa

P the home could be cleaner. There were a little bugs on the countertop in the room. There was hair all over the bed all over the walls. The place needs a huge upgrade. It was OK. I do not feel like I would come back and hopefully I get my deposit back.

Leisure Partner

4/10

Poor

12 Feb 2026

Eva

CONS:
- We had 5 living spiders in our room of different species. I ended up getting bit in my sleep. I have two dark purple bites about the size of a penny that are increasing in size.
- The ‘pool’ is 6 feet across and 3 feet wide, with a depth of about a foot and a half.
- They do not have an airport shuttle as described, so we had to pay for a $50 uber.
- The bathroom had no xoint

Leisure Family_with_children

2/10

Poor

09 Feb 2026

laura

The hotel had no heat. The elevator was broken

4/10

Poor

03 Feb 2026

Alyssa

Check in, over powering smell, no hear in the coldest week. Not worth it. Good location I guess is all.

4/10

Poor

30 Jan 2026

Angie

They best thing about our stay was how friendly Ezekiel was. We checked in at 11:50 pm and we were sooo tired. When we got to the room we were like, cute!! Then came the disappointment... The pillowcases were stained and yellowy. The sink dripped underneath, the shower leaked water outside the shower door. The water wasn't hot enough. The couch was stained we had to cover it with a blanket to sit. The living room tv was broke. There were no more vacant rooms and we were only there for the night so we uncomfortably sucked it up and slept 4 hours. The courtyard it pretty though..

Friends_and_family Family

2/10

Poor

29 Jan 2026

Teddy

Staff support lacking, charged full price and I didn’t even stay there. Heard there are bugs in rooms.

2/10

Poor

27 Jan 2026

Kyle

Hair still in shower from previous persons.

Bedroom door cannot close due to bed positioning in the room.
Only one TV remote for two TVs in the room. Five channels, ranging from Nickelodeon to Food Network.
Sign said free breakfast but it was just “fresh coffee” from 8-10am.
Pool is basically a cold jacuzzi, open 8am-8pm.
They announced our room number aloud with others in the room, a serious safety hazard.
Shower pressure mediocre, and temperature was never stable.
Elevator didn’t seem to work after 11pm, or it was broke down.
One amenity is a free cocktail… at a different hotel 1.5 miles away.

Location is impeccable. But that’s the only positive.

Leisure Partner

8/10

Excellent

26 Jan 2026

Lisa

This hotel is pretty close to everything and it’s definitely affordable. No pool there but they do give to a pass to swim at a different hotel didn’t use it because it was a 25 minute walk. Rooms was getting undated. So it was a ok hotel

Leisure Partner

8/10

Excellent

25 Jan 2026

Deena

Large room, adequate amenities, great location.

8/10

Excellent

22 Jan 2026

Walter

Yes the kitchen is fully equipped for cooking

Leisure Partner

10/10

Exceptional

19 Jan 2026

Brian

Dated space, but clean room and very friendly staff. Great location.

Leisure Family_with_children

2/10

Poor

14 Jan 2026

Jonas

It was extremely cold in Miami, and the hotel had no heat. The wi-fi connection was also terrible as well in our room. While I liked the spacious room, the lack of heat made the stay difficult. They also charged me a resort fee and rushed my wife and I out, even after requesting a late check-out. We tried to be understanding, but it left a bad taste.

Partner

6/10

Pleasant

13 Jan 2026

Eleonora

The suite was cozy and clean, they offered an opportunity to have open bar for an hour, and use the pool at a sister hotel, which was a good option, even if we didn't get to use it. Some negative things were that Expedia said all taxes and fees were included, and then we had to pay a resort fee when we got there. Also, when I called the hotel, they said they offered breakfast to all guests, and it was only toast and jelly.

Leisure Partner

2/10

Poor

11 Jan 2026

Stephen

Yes, room was terrible. Tvs didn't work, windows didn't close, shower temp was set to 145 degrees, shower handle didn't work properly.

Leisure Partner

2/10

Poor

03 Jan 2026

Annabel

I paid for a reservation from December 29 to December 31.
I arrived at the hotel at approximately 5:00am on December 30 and attempted to check in.

I understand forfeiting the first night due to late arrival. However, I was present on December 30 for the second night, which I had fully paid for.

Reselling the room while retaining my payment constitutes double-charging for the same night. I am requesting a refund for the unused night (December 30–31).

If this matter is not resolved, I will pursue a chargeback and escalate the complaint to consumer protection authorities.

2/10

Poor

17 Dec 2025

Deborah

The woman at the reception desk was extremely rude, upon my arrival.
I was told that that there would be 24 hour service. And someone would be able to open the gate door for me after 11pm if I forgot my code. But that was not the case. I had to book another place to stay, bc no one answered the phone or the entrance when I got back the the hotel after 11pm unacceptable.

Business_and_leisure Self

4/10

Poor

17 Dec 2025

Jamie Lynn

First suite given to us the sink was not working and the kitchen light had electrical issues. We were given a second room, but then the glass shower door would not close in the bathroom and therefore the bathroom door could not close. The smoke detector also had plastic covering on it. Maintenance and manager were already gone in the evening. I told them that we can't keep changing rooms as I had my 14 year old niece and we needed to be somewhere that night. They did fix the door the following day while we were out. Cherry on top was that the room had few tiny roaches (saw 3-4). I was so tired of finding things, we just decided to deal with it. They offered no compensation or anything to make the stay better, and said they don't do that. I would have been happy with some snacks and soda. I would not stay here again. Two stars for the location.

Leisure Family

10/10

Exceptional

10 Dec 2025

Ericka

I enjoyed my stay

Leisure Family

2/10

Poor

10 Dec 2025

Jared

No breakfast, entire hotel is very run down, rooms slope severely, pool had been broken for years, fire dept was there twice in 4 days, attached to a Fat Tuesdays so not very secure. They also charge a hidden \"resort fee\" that is complete fraud upon check-in.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Shellie

Clean room friendly staff and greet location

2/10

Poor

02 Dec 2025

CARLOS

Hit me with a surprise “resort fee” $30/day when I arrived.
No room cleaning or fresh towels for first 3 days I was there.
Elevator was out for first 5 days I was there.

Leisure Self

4/10

Poor

16 Nov 2025

Kendy

Room nice but can’t catch WIFI in the room

2/10

Poor

15 Nov 2025

Melissa

The condition of the room was not up to par. Paint was peeling there were stains on the curtains floors were dirty as well as the table and stove. There was a window in the shower that you could see out and people could see in who wants to take a shower with an open window you can see out of. Also was charged a 34.20 resort fee that was not stated I would be charged on Expedia website it said all fees and charges were included. Place looked very sketchy and will never stay here again I am highly disappointed.

Leisure Family

10/10

Exceptional

12 Nov 2025

Amaury

LUISA
HOSPITALITY
VIVIAN URQUIOLA

2/10

Poor

12 Nov 2025

Tanaejua

This hotel was definitely not what i expected. I was misled to believe this was a resort.
The pool was extremely small and dirty.
There was no light in the living area
I was given a room that did not sleep 4 people even though thats what i requested.
The TVs only had one channel that didn’t work.
There was absolutely nowhere to put any items (dressers/drawers/soap dish/towel racks or any counter space in the bathrooms.
The couch was extremely hard to sleep on
The corner room i was given had a terrible view of the back of different buildings. The staff talks you into writing a good review for this place just to waive the early check in fees.

Business_and_leisure Family

10/10

Exceptional

12 Nov 2025

Harshu

Kitchen was fully equipped,shops and very easy access to beach

Leisure Family_with_children

2/10

Poor

10 Nov 2025

Hezy

The stuff bad
Expedia seems to be small agent for them and this is how i was serviced

10/10

Exceptional

07 Nov 2025

Amit

Spotless stay .. good suites.. great go families.

Leisure Family

10/10

Exceptional

02 Nov 2025

RAVIKUMAR

Excellent location, hygiene room, Affordable price, all together an excellent memories during the stay. If we come to Miami again, we simply choose this stay again. Thank you staff for your friendliness.

Leisure Family_with_children

2/10

Poor

29 Oct 2025

Vahid

Ac leaking mold smell . Really bad the gave us another room after are last day being there room had same smell no good

Leisure Partner

6/10

Pleasant

28 Oct 2025

Sharv

Water pressure horrible, didn’t get hot & bed was hard smh

Leisure Partner

6/10

Pleasant

24 Oct 2025

Joseph

The happy hour was a mile away!
The continental breakfast was white toast!
Low low budget….

Business

2/10

Poor

14 Oct 2025

Muhammed

Hotel Metropole Suites South Beach is asking me for an additional $134. Cancel the reservation. Refund my money. The hotel is scamming me. They didn't give me my room key even though I paid for the room with taxes. They copied my ID. I contacted Expedia Help and called, but no one responded. They refused to let me into the hotel. Refund my entire deposit immediately.

Business Partner

10/10

Exceptional

09 Oct 2025

april

Nice place not so much for the breakfast

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Appollonia

Me and my sister enjoyed our stay quite a bit! The rooms were very nice and so was the staff. The only issue was the HIDDEN FEES. I book via Expedia which guarantees no additional costs, but there was an underlying resort fee that I wasn't expecting. Other than that, our stay was lovely. Looking forward to popping in very soon.

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

Freddie

Very convenient close to beach friendly staff

4/10

Poor

06 Oct 2025

Ryan

Room had a hole and a leak from the roof above the shower, and the tv was smashed. Room also had a slight smell of weed. Would say stay elsewhere.

Leisure Partner

8/10

Excellent

03 Oct 2025

Daniel

Very nice but need to specify the cost upfront

Business_and_leisure Partner

10/10

Exceptional

03 Oct 2025

Chassie

Blanca did an amazing job. Great location on south beach and extremely clean

Leisure Family

10/10

Exceptional

30 Sep 2025

Freddie

Great Stay I love The Location

Business_and_leisure Self

10/10

Exceptional

25 Sep 2025

Paul

It’s only 5 minutes walk to get to the beach

Partner

2/10

Poor

20 Sep 2025

Tyneisha

One of the rooms caught on fire during my staff there where no staff around and residents had to call authorities .

10/10

Exceptional

17 Sep 2025

Richard

Great and quiet location.
Lots of stores and beach front entertainment.

Self

10/10

Exceptional

16 Sep 2025

Freddie

Definitely one of my favorite hotels in Miami , very convenient close walk to shopping and beach

Business_and_leisure Friends

4/10

Poor

16 Sep 2025

Sharena

Left 3 pairs of shoes during checkout.Went back that same day toget my items and was told they weren’t there and they weren’t found.I was 100% sure they were left there

Leisure Family

6/10

Pleasant

15 Sep 2025

Traci

Lovely place

The staff was incredibly friendly and helpful at both check in and check out. The hotel is set up nicely and feels much more intimate than the large resorts.
The only thing that had me lower my rating was an evacuation. There was a fire in the middle of the night. We were all executed due to the alarm. There was no communication during or after the event. There was some chatter the the fire was extinguished and contained to one room, but hotel staff never addressed us. It was unsettling.

Self

2/10

Poor

14 Sep 2025

Sharena

The picture definitely does not match the view in person.The flooring was terrible.The wood was coming apart..The vent dripped water all night.We had to put like 10 towels all night to soak up all the water.They said they had no other room for us to stay in that night.So we d to stay in there with water leaking everywhere or find another hotel last minute 😡

Leisure Family

2/10

Poor

07 Sep 2025

Verified traveler

Scammers

False advertisement is illegal they will try to scam you for more money than your purchase price that says taxes and fees included be prepared to pay more than it states or they will rudely curse you out and threaten you to leave with police force and they do not even answer the phone and that's a purposeful thing a special thanks to the worker named Carlos which makes this American Business seem like it's a third world country

Business

8/10

Excellent

17 Aug 2025

Shonda

The room was nice but what i didnt appreciate is the lies that was told to be by the front desk agent that if i paid thru expedia i didnt have to pay the additional fees and i did!

10/10

Exceptional

17 Aug 2025

Michele

Such a cute little place. It was close to everytjing.

8/10

Excellent

14 Aug 2025

Lary

The properties location is perfect in close proximity to everything that you would want to do on South Beach

Leisure Self

6/10

Pleasant

13 Aug 2025

Tamika Nixon

I like the homey feel of the rooms. We were able to cook in the room. There were very limited dishes & cookware. We had 2 family members stop by which was staying at a nearby hotel & we couldn’t even off er them a glass of water because it wasn’t enough glasses. Also we were only given 2 wash clothes the whole 4 days we stayed. The jacuzzi pool downstairs was filthy. I never seen them clean it. The staff also had a language barrier so I was unable to explain my needs.Would I stay again? Possibly, if there was nothing else available.

Leisure Family

8/10

Excellent

04 Aug 2025

Gisela

Great location !!

Leisure Partner

6/10

Pleasant

28 Jun 2025

Nicole

I definitely don't wanna call this place dirty. However, I have been staying here often on for the past 10 years and it has significantly gone down. The place needs a good deep cleaning and the rooms need to be revamped. Everything looks a bit rundown the rugs need to be shampoo desperately and the place is just giving a very rickety feel. I love this hotel and I have stayed here throughout the years and it is just going down.

Business Self

10/10

Exceptional

16 Jun 2025

Asia

Great property with many options for food and nightlife right around the corner. Walking distance to the beach was a major plus! Will stay again.

Leisure Family

10/10

Exceptional

11 Jun 2025

Michelle Elaine

2nd time staying at this hotel while visiting. This hotel will alway be my number 1 pick while visiting Miami

10/10

Exceptional

05 Jun 2025

jesselina

Good stay looked liked a apartment feel

6/10

Pleasant

20 May 2025

Zack

Its nice, staff is very nice, location is nice

4/10

Poor

05 May 2025

Brittany

This property needs to be renovated there is a mildew smell in the down stairs two bedrooms. The staff texted every morning asking if the room needed to be clean no one never came. Really disappointed because I have stayed here in the past. I love the fact is is centrally located and has Fat Tuesday attached.

Leisure Family

8/10

Excellent

20 Apr 2025

Elena

The pool was pretty small and the breakfast that is advertised left for them to be desired. It’s an older property, but you can tell it. I would definitely stay here again.

Business_and_leisure

4/10

Poor

16 Apr 2025

ella

Right above a busy bar. Window had been broken and the broken pieces were held in with packing tape. Woke up to screaming outside multiple times the first night(monday night) and the next morning got woken up by the fire alarm at 5:40am, which turned off, and then repeated that process two more times.

Leisure Family

10/10

Exceptional

07 Apr 2025

Charlotte

Great staff wonderful accommodations very convenient many stores nearby.

Leisure Friends

10/10

Exceptional

06 Apr 2025

Siena

Great venue, unfortunate neighbour (Fat Tuesday)

Great experience at Metropole. Didn't appreciate the music at Fat Tuesday, which also plays in the Metropole courtyard, or the clientele. This would be the only reason I won't stay at Metropole again.

Partner

6/10

Pleasant

29 Mar 2025

cassandra

Metropole was recommended by a family member. Staff was accommodating and very responsive. Nice central location. The place is not luxury and was very much over priced due to big festival at South Beach. It was ok - but I was disappointed that there was no breakfast….just coffee. Be careful turning on the water in the bathroom sink…you or the floor will get wet. Sister hotel was a long walk for happy hour but it was so worth it! We went back three times to Maxs Bistro because the food and service were excellent. Overall would not return but that doesn’t mean it’s bad, I just need better for the price.

Leisure Partner

2/10

Poor

29 Mar 2025

Brett

Property very run down. Prositutes constantly in and out of the property. Very noisy especially after midnight. Not at all worth the proximity to the beach. Stay away!

Leisure Family

10/10

Exceptional

13 Mar 2025

Megan

Lovely little suites near the beach.

Leisure Family

6/10

Pleasant

04 Mar 2025

Michael

Decent location, staff is hard to find if you need anything.

Bedroom missing tv remote