Metropole Suites South Beach

United States , Miami Area - FL
Miami Beach, 635 Collins Ave, FL, USA
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100 reviews shown

8/10

Excellent

13 Mar 2026

Ariayanna

The hotel is located in a continent area. We were able to get to our destinations with a short. Staff was very nice however they did have me sign something that they didn’t give me the chance to read an said that they would explain what was in it but gave no explanation.

Friends

10/10

Exceptional

25 Feb 2026

kylee

Clean room. Some damage with the floors. Nice kitchen. Big windows.

Family_with_children

2/10

Poor

22 Feb 2026

Leonid

what a joke. While location is excellent, no other positives come to mind. They advertise free breakfast - lie (no bfast), room is old, elevator was out half the time, checkin took a long time as receptionist was smoking, pool is advertised - in reality a fountain unfit for human swimming

Family_with_children

10/10

Exceptional

21 Feb 2026

Lori

The hotel was great! It’s a little older but we enjoyed the place, it has such a quiet vibe. You could sit outside in the evening in their open garden and relax. Our room was clean and comfortable! Ezekiel and Nathaniel were top notch. Any questions or issues that we had they completely took care of them. Ezekiel went above and beyond for us. So friendly and personable. We enjoyed being treated so warmly by him. Natalie was not very personable and very unapproachable, just overall unfriendly when at the front desk. Would definitely stay again.

Friends_and_family Friends

2/10

Poor

21 Feb 2026

Kevin

It is a dump with horrible customer service. Have a reservation issue? Call this number and it hangs up on you. Want to speak with a manager during business hours? Sorry there is not one. PS remember this code to access the property after 11p. PPS we will take your money. BE aware and skip this spot.

Family_with_children

6/10

Pleasant

13 Feb 2026

lisa

P the home could be cleaner. There were a little bugs on the countertop in the room. There was hair all over the bed all over the walls. The place needs a huge upgrade. It was OK. I do not feel like I would come back and hopefully I get my deposit back.

Leisure Partner

4/10

Poor

12 Feb 2026

Eva

CONS:
- We had 5 living spiders in our room of different species. I ended up getting bit in my sleep. I have two dark purple bites about the size of a penny that are increasing in size.
- The ‘pool’ is 6 feet across and 3 feet wide, with a depth of about a foot and a half.
- They do not have an airport shuttle as described, so we had to pay for a $50 uber.
- The bathroom had no xoint

Leisure Family_with_children

2/10

Poor

09 Feb 2026

laura

The hotel had no heat. The elevator was broken

4/10

Poor

03 Feb 2026

Alyssa

Check in, over powering smell, no hear in the coldest week. Not worth it. Good location I guess is all.

4/10

Poor

30 Jan 2026

Angie

They best thing about our stay was how friendly Ezekiel was. We checked in at 11:50 pm and we were sooo tired. When we got to the room we were like, cute!! Then came the disappointment... The pillowcases were stained and yellowy. The sink dripped underneath, the shower leaked water outside the shower door. The water wasn't hot enough. The couch was stained we had to cover it with a blanket to sit. The living room tv was broke. There were no more vacant rooms and we were only there for the night so we uncomfortably sucked it up and slept 4 hours. The courtyard it pretty though..

Friends_and_family Family

2/10

Poor

29 Jan 2026

Teddy

Staff support lacking, charged full price and I didn’t even stay there. Heard there are bugs in rooms.

2/10

Poor

27 Jan 2026

Kyle

Hair still in shower from previous persons.

Bedroom door cannot close due to bed positioning in the room.
Only one TV remote for two TVs in the room. Five channels, ranging from Nickelodeon to Food Network.
Sign said free breakfast but it was just “fresh coffee” from 8-10am.
Pool is basically a cold jacuzzi, open 8am-8pm.
They announced our room number aloud with others in the room, a serious safety hazard.
Shower pressure mediocre, and temperature was never stable.
Elevator didn’t seem to work after 11pm, or it was broke down.
One amenity is a free cocktail… at a different hotel 1.5 miles away.

Location is impeccable. But that’s the only positive.

Leisure Partner

8/10

Excellent

26 Jan 2026

Lisa

This hotel is pretty close to everything and it’s definitely affordable. No pool there but they do give to a pass to swim at a different hotel didn’t use it because it was a 25 minute walk. Rooms was getting undated. So it was a ok hotel

Leisure Partner

8/10

Excellent

25 Jan 2026

Deena

Large room, adequate amenities, great location.

8/10

Excellent

22 Jan 2026

Walter

Yes the kitchen is fully equipped for cooking

Leisure Partner

10/10

Exceptional

19 Jan 2026

Brian

Dated space, but clean room and very friendly staff. Great location.

Leisure Family_with_children

2/10

Poor

14 Jan 2026

Jonas

It was extremely cold in Miami, and the hotel had no heat. The wi-fi connection was also terrible as well in our room. While I liked the spacious room, the lack of heat made the stay difficult. They also charged me a resort fee and rushed my wife and I out, even after requesting a late check-out. We tried to be understanding, but it left a bad taste.

Partner

6/10

Pleasant

13 Jan 2026

Eleonora

The suite was cozy and clean, they offered an opportunity to have open bar for an hour, and use the pool at a sister hotel, which was a good option, even if we didn't get to use it. Some negative things were that Expedia said all taxes and fees were included, and then we had to pay a resort fee when we got there. Also, when I called the hotel, they said they offered breakfast to all guests, and it was only toast and jelly.

Leisure Partner

2/10

Poor

11 Jan 2026

Stephen

Yes, room was terrible. Tvs didn't work, windows didn't close, shower temp was set to 145 degrees, shower handle didn't work properly.

Leisure Partner

2/10

Poor

03 Jan 2026

Annabel

I paid for a reservation from December 29 to December 31.
I arrived at the hotel at approximately 5:00am on December 30 and attempted to check in.

I understand forfeiting the first night due to late arrival. However, I was present on December 30 for the second night, which I had fully paid for.

Reselling the room while retaining my payment constitutes double-charging for the same night. I am requesting a refund for the unused night (December 30–31).

If this matter is not resolved, I will pursue a chargeback and escalate the complaint to consumer protection authorities.

2/10

Poor

17 Dec 2025

Deborah

The woman at the reception desk was extremely rude, upon my arrival.
I was told that that there would be 24 hour service. And someone would be able to open the gate door for me after 11pm if I forgot my code. But that was not the case. I had to book another place to stay, bc no one answered the phone or the entrance when I got back the the hotel after 11pm unacceptable.

Business_and_leisure Self

4/10

Poor

17 Dec 2025

Jamie Lynn

First suite given to us the sink was not working and the kitchen light had electrical issues. We were given a second room, but then the glass shower door would not close in the bathroom and therefore the bathroom door could not close. The smoke detector also had plastic covering on it. Maintenance and manager were already gone in the evening. I told them that we can't keep changing rooms as I had my 14 year old niece and we needed to be somewhere that night. They did fix the door the following day while we were out. Cherry on top was that the room had few tiny roaches (saw 3-4). I was so tired of finding things, we just decided to deal with it. They offered no compensation or anything to make the stay better, and said they don't do that. I would have been happy with some snacks and soda. I would not stay here again. Two stars for the location.

Leisure Family

10/10

Exceptional

10 Dec 2025

Ericka

I enjoyed my stay

Leisure Family

2/10

Poor

10 Dec 2025

Jared

No breakfast, entire hotel is very run down, rooms slope severely, pool had been broken for years, fire dept was there twice in 4 days, attached to a Fat Tuesdays so not very secure. They also charge a hidden \"resort fee\" that is complete fraud upon check-in.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Shellie

Clean room friendly staff and greet location

2/10

Poor

02 Dec 2025

CARLOS

Hit me with a surprise “resort fee” $30/day when I arrived.
No room cleaning or fresh towels for first 3 days I was there.
Elevator was out for first 5 days I was there.

Leisure Self

4/10

Poor

16 Nov 2025

Kendy

Room nice but can’t catch WIFI in the room

2/10

Poor

15 Nov 2025

Melissa

The condition of the room was not up to par. Paint was peeling there were stains on the curtains floors were dirty as well as the table and stove. There was a window in the shower that you could see out and people could see in who wants to take a shower with an open window you can see out of. Also was charged a 34.20 resort fee that was not stated I would be charged on Expedia website it said all fees and charges were included. Place looked very sketchy and will never stay here again I am highly disappointed.

Leisure Family

10/10

Exceptional

12 Nov 2025

Amaury

LUISA
HOSPITALITY
VIVIAN URQUIOLA

2/10

Poor

12 Nov 2025

Tanaejua

This hotel was definitely not what i expected. I was misled to believe this was a resort.
The pool was extremely small and dirty.
There was no light in the living area
I was given a room that did not sleep 4 people even though thats what i requested.
The TVs only had one channel that didn’t work.
There was absolutely nowhere to put any items (dressers/drawers/soap dish/towel racks or any counter space in the bathrooms.
The couch was extremely hard to sleep on
The corner room i was given had a terrible view of the back of different buildings. The staff talks you into writing a good review for this place just to waive the early check in fees.

Business_and_leisure Family

10/10

Exceptional

12 Nov 2025

Harshu

Kitchen was fully equipped,shops and very easy access to beach

Leisure Family_with_children

2/10

Poor

10 Nov 2025

Hezy

The stuff bad
Expedia seems to be small agent for them and this is how i was serviced

10/10

Exceptional

07 Nov 2025

Amit

Spotless stay .. good suites.. great go families.

Leisure Family

10/10

Exceptional

02 Nov 2025

RAVIKUMAR

Excellent location, hygiene room, Affordable price, all together an excellent memories during the stay. If we come to Miami again, we simply choose this stay again. Thank you staff for your friendliness.

Leisure Family_with_children

2/10

Poor

29 Oct 2025

Vahid

Ac leaking mold smell . Really bad the gave us another room after are last day being there room had same smell no good

Leisure Partner

6/10

Pleasant

28 Oct 2025

Sharv

Water pressure horrible, didn’t get hot & bed was hard smh

Leisure Partner

6/10

Pleasant

24 Oct 2025

Joseph

The happy hour was a mile away!
The continental breakfast was white toast!
Low low budget….

Business

2/10

Poor

14 Oct 2025

Muhammed

Hotel Metropole Suites South Beach is asking me for an additional $134. Cancel the reservation. Refund my money. The hotel is scamming me. They didn't give me my room key even though I paid for the room with taxes. They copied my ID. I contacted Expedia Help and called, but no one responded. They refused to let me into the hotel. Refund my entire deposit immediately.

Business Partner

10/10

Exceptional

09 Oct 2025

april

Nice place not so much for the breakfast

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Appollonia

Me and my sister enjoyed our stay quite a bit! The rooms were very nice and so was the staff. The only issue was the HIDDEN FEES. I book via Expedia which guarantees no additional costs, but there was an underlying resort fee that I wasn't expecting. Other than that, our stay was lovely. Looking forward to popping in very soon.

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

Freddie

Very convenient close to beach friendly staff

4/10

Poor

06 Oct 2025

Ryan

Room had a hole and a leak from the roof above the shower, and the tv was smashed. Room also had a slight smell of weed. Would say stay elsewhere.

Leisure Partner

8/10

Excellent

03 Oct 2025

Daniel

Very nice but need to specify the cost upfront

Business_and_leisure Partner

10/10

Exceptional

03 Oct 2025

Chassie

Blanca did an amazing job. Great location on south beach and extremely clean

Leisure Family

10/10

Exceptional

30 Sep 2025

Freddie

Great Stay I love The Location

Business_and_leisure Self

10/10

Exceptional

25 Sep 2025

Paul

It’s only 5 minutes walk to get to the beach

Partner

2/10

Poor

20 Sep 2025

Tyneisha

One of the rooms caught on fire during my staff there where no staff around and residents had to call authorities .

10/10

Exceptional

17 Sep 2025

Richard

Great and quiet location.
Lots of stores and beach front entertainment.

Self

10/10

Exceptional

16 Sep 2025

Freddie

Definitely one of my favorite hotels in Miami , very convenient close walk to shopping and beach

Business_and_leisure Friends

4/10

Poor

16 Sep 2025

Sharena

Left 3 pairs of shoes during checkout.Went back that same day toget my items and was told they weren’t there and they weren’t found.I was 100% sure they were left there

Leisure Family

6/10

Pleasant

15 Sep 2025

Traci

Lovely place

The staff was incredibly friendly and helpful at both check in and check out. The hotel is set up nicely and feels much more intimate than the large resorts.
The only thing that had me lower my rating was an evacuation. There was a fire in the middle of the night. We were all executed due to the alarm. There was no communication during or after the event. There was some chatter the the fire was extinguished and contained to one room, but hotel staff never addressed us. It was unsettling.

Self

2/10

Poor

14 Sep 2025

Sharena

The picture definitely does not match the view in person.The flooring was terrible.The wood was coming apart..The vent dripped water all night.We had to put like 10 towels all night to soak up all the water.They said they had no other room for us to stay in that night.So we d to stay in there with water leaking everywhere or find another hotel last minute 😡

Leisure Family

2/10

Poor

07 Sep 2025

Verified traveler

Scammers

False advertisement is illegal they will try to scam you for more money than your purchase price that says taxes and fees included be prepared to pay more than it states or they will rudely curse you out and threaten you to leave with police force and they do not even answer the phone and that's a purposeful thing a special thanks to the worker named Carlos which makes this American Business seem like it's a third world country

Business

8/10

Excellent

17 Aug 2025

Shonda

The room was nice but what i didnt appreciate is the lies that was told to be by the front desk agent that if i paid thru expedia i didnt have to pay the additional fees and i did!

10/10

Exceptional

17 Aug 2025

Michele

Such a cute little place. It was close to everytjing.

8/10

Excellent

14 Aug 2025

Lary

The properties location is perfect in close proximity to everything that you would want to do on South Beach

Leisure Self

6/10

Pleasant

13 Aug 2025

Tamika Nixon

I like the homey feel of the rooms. We were able to cook in the room. There were very limited dishes & cookware. We had 2 family members stop by which was staying at a nearby hotel & we couldn’t even off er them a glass of water because it wasn’t enough glasses. Also we were only given 2 wash clothes the whole 4 days we stayed. The jacuzzi pool downstairs was filthy. I never seen them clean it. The staff also had a language barrier so I was unable to explain my needs.Would I stay again? Possibly, if there was nothing else available.

Leisure Family

8/10

Excellent

04 Aug 2025

Gisela

Great location !!

Leisure Partner

6/10

Pleasant

28 Jun 2025

Nicole

I definitely don't wanna call this place dirty. However, I have been staying here often on for the past 10 years and it has significantly gone down. The place needs a good deep cleaning and the rooms need to be revamped. Everything looks a bit rundown the rugs need to be shampoo desperately and the place is just giving a very rickety feel. I love this hotel and I have stayed here throughout the years and it is just going down.

Business Self

10/10

Exceptional

16 Jun 2025

Asia

Great property with many options for food and nightlife right around the corner. Walking distance to the beach was a major plus! Will stay again.

Leisure Family

10/10

Exceptional

11 Jun 2025

Michelle Elaine

2nd time staying at this hotel while visiting. This hotel will alway be my number 1 pick while visiting Miami

10/10

Exceptional

05 Jun 2025

jesselina

Good stay looked liked a apartment feel

6/10

Pleasant

20 May 2025

Zack

Its nice, staff is very nice, location is nice

4/10

Poor

05 May 2025

Brittany

This property needs to be renovated there is a mildew smell in the down stairs two bedrooms. The staff texted every morning asking if the room needed to be clean no one never came. Really disappointed because I have stayed here in the past. I love the fact is is centrally located and has Fat Tuesday attached.

Leisure Family

8/10

Excellent

20 Apr 2025

Elena

The pool was pretty small and the breakfast that is advertised left for them to be desired. It’s an older property, but you can tell it. I would definitely stay here again.

Business_and_leisure

4/10

Poor

16 Apr 2025

ella

Right above a busy bar. Window had been broken and the broken pieces were held in with packing tape. Woke up to screaming outside multiple times the first night(monday night) and the next morning got woken up by the fire alarm at 5:40am, which turned off, and then repeated that process two more times.

Leisure Family

10/10

Exceptional

07 Apr 2025

Charlotte

Great staff wonderful accommodations very convenient many stores nearby.

Leisure Friends

10/10

Exceptional

06 Apr 2025

Siena

Great venue, unfortunate neighbour (Fat Tuesday)

Great experience at Metropole. Didn't appreciate the music at Fat Tuesday, which also plays in the Metropole courtyard, or the clientele. This would be the only reason I won't stay at Metropole again.

Partner

6/10

Pleasant

29 Mar 2025

cassandra

Metropole was recommended by a family member. Staff was accommodating and very responsive. Nice central location. The place is not luxury and was very much over priced due to big festival at South Beach. It was ok - but I was disappointed that there was no breakfast….just coffee. Be careful turning on the water in the bathroom sink…you or the floor will get wet. Sister hotel was a long walk for happy hour but it was so worth it! We went back three times to Maxs Bistro because the food and service were excellent. Overall would not return but that doesn’t mean it’s bad, I just need better for the price.

Leisure Partner

2/10

Poor

29 Mar 2025

Brett

Property very run down. Prositutes constantly in and out of the property. Very noisy especially after midnight. Not at all worth the proximity to the beach. Stay away!

Leisure Family

10/10

Exceptional

13 Mar 2025

Megan

Lovely little suites near the beach.

Leisure Family

6/10

Pleasant

04 Mar 2025

Michael

Decent location, staff is hard to find if you need anything.

Bedroom missing tv remote

Leisure Family

10/10

Exceptional

02 Mar 2025

Todd

Nice little hotel and staff is nice!

Leisure Family

10/10

Exceptional

21 Feb 2025

stephanie

Great spot great place

Room was exactly as described
Staff were amazing and VERY helpful and accommodating
Will be back!

Friends_and_family Friends

2/10

Poor

08 Jan 2025

Davit

This hotel is extremely old, and everything inside is outdated. It’s so old that even cleanliness doesn’t seem noticeable. The entire place, especially our room, had a horrible smell that lingered and even stuck to our clothes. While the staff was friendly and polite, and the location was good and felt safe, I wouldn’t stay here again and cannot recommend it to others. The condition of the hotel is just too unpleasant to overlook.

Leisure Family

10/10

Exceptional

05 Jan 2025

April

The stay was great. Room 101 was good only thing only one bedroom has a tv.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Natalya

good location, but the windows need to be washed from the outside

Friends_and_family Family

6/10

Pleasant

31 Dec 2024

krishna

Leisure Family_with_children

8/10

Excellent

24 Dec 2024

stephanie

The Kitchenette having a bathroom sink above the counter was nonsensical and the wood floor had some areas of gap which could easily cut your foot! Service was good otherwise !

Leisure Family_with_children

10/10

Exceptional

22 Dec 2024

Nyesha

Best Kept Secret

Very relaxing.. Very polite staff/GM… Location is great as it relates to South Beach… 9/10

Self

10/10

Exceptional

18 Dec 2024

Charnise

The room was very nice and spacious we had a 2 bedroom suit for our family of 6 and everyone was able to be comfortable. They also offered a mini bar and snacks if u wanted to purchase any of that. The staff was also really nice.

Friends_and_family Family

4/10

Poor

16 Dec 2024

Yulia

Be aware, they are charging for mini bar even if you did not use it. I would never stay here again. Suggesting to all guests, if you end up staying here - take a picture of the mini bar once you checked it and before check out.

Leisure Family

10/10

Exceptional

19 Nov 2024

Richard

Eric and Jose were so helpful and kind

Business Partner

10/10

Exceptional

19 Nov 2024

Henri

Great room and location! Too loud for business travelers though

Leisure

6/10

Pleasant

24 Oct 2024

Gabriel

Location location location

Perfectly located hotel in the middle of South Beach. It has seen better days, room was not as clean as I would have liked and for what I paid. $20/hr for early check in. Parking lot across the street decently priced. Hotel provides beach towels, beach writhing walking distance. Hotel does not offer luggage storage before or after your stay. WiFi very cliche. Over all a great hotel mainly for its location. They offer a free drink every day of your stay at a local bar.

Friends_and_family Family

4/10

Poor

22 Oct 2024

Ashley

Upon check in the first room smelled awful and was unkempt. There were piles of what appeared to be bug larvae in numerous spots in the room. The shower did not function properly and it looked like a toddler painted the entire room. The AC dripped from the ceiling and the elevator barely fit an adult and luggage. There is no parking and when I left and came back to the hotel where I was told to park was full and there was no solution. I ended parking 6 blocks away and received a parking violation.

Leisure Pet

10/10

Exceptional

21 Sep 2024

Sheila

My husband and I stayed here to celebrate our 10 year anniversary and the staff was so polite and attentive. The room was super clean and cute loved that it had a kitchen for us to use. They even accommodated our super late check in due to flight delays. We will definitely stay again.

10/10

Exceptional

17 Sep 2024

Leslie

The two bedroom was perfect out stay.

Leisure Family

10/10

Exceptional

08 Sep 2024

Angelo

I stayed in a suite and it was very clean. Erick was so helpful and professional. He has a great staff as well. I would definitely stay again.

Business_and_leisure Partner

8/10

Excellent

03 Sep 2024

Consuella

very nice property will stay again only thing the pool could have been bigger very small pool

Leisure Family

10/10

Exceptional

28 Aug 2024

TINESHKUMAR SHANTUBHAI

Wonderful stay at Ocean Drive

Leisure Family

6/10

Pleasant

24 Aug 2024

Aisha

The property is decent. Close to the beach. I appreciate the kitchen to save money. My issues are small but my remote didn’t work, my room key kept demagnetizing, the shower is nice but the water leaks into the floor as it’s a standup shower. Outside of those things it was cool. Staff are very nice and helpful. I’d stay again.

Leisure Family

10/10

Exceptional

14 Aug 2024

trang

Great customer service by Eric . Convenient location

Leisure Family

6/10

Pleasant

08 Aug 2024

Derek

Wi-Fi did not work, there was no trash can in the main room or the bedroom. The staff however during checkin and out was top notch, very friendly!

Business_and_leisure Self

6/10

Pleasant

08 Aug 2024

Rawad

STAFF ARE SO NICE, BUT THE ROOM WAS NOT SUPPOSED TO BE, BATHROOMS HAS NO VENTILATION FANS, AND THERE'S NO MOVABLE SHOWER HEAD TO CLEAN YOUR SELF WELL, AC is too loud, floors are pretty old and not aligned, however kitchen appliances are in good shape. External door and bath door looks pretty old, under the bed was so dirty. But the houskeeping and reception staff are so nice and lovely. Hotel is getting old.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2024

Edgar

Excellent

10/10

Exceptional

05 Aug 2024

Ebony

The place was comfortable

Leisure Self

8/10

Excellent

04 Aug 2024

Justice

It was nice at first glance. The design and set up was glorious from the hallway to the suite; also the shower had great hot water. On the other hand; one of the smart tvs was not connected to the internet as a result I couldn’t cast. Also there was a mini fridge instead of a full standard fridge that was advised. Also a dead roach appeared at the door on the second day. Also the bed was never made during house keeping time only towels dropped off.

Leisure Friends

6/10

Pleasant

14 Jul 2024

Fevn

Room was clean and very cute. Staff was nice. Previous reviews talked about early check in and being able to leave your luggage, this is false. I received an email from the hotel the day before check in saying 20$ an hour for early check in, when i got there front desk said they could check us in around 12-1, i asked to leave our bags and was told we dont have space to hold bags and recommended a place called luggae lounge 2 blocks away, asked if they have a restroom for guests, nope had to use the restroom at fat tuesday which was questionable imo not sure when the last time it was cleaned. Anyways, Luggage lounge charged us 22$ to hold our bags until check in. In the mean time we went to eat and to the beach for a bit came back to hotel around 1245. No one was at the desk for at least 45 minutes no one to answer the phone. Finally checked in around 2pm. Front desk said she gave a streetside view room for being so patient. Whatever you do dont take the street side view its loud at night time and our room 207 was right about fat tuesday the restaurant downstairs so youll be hearing their music all night. Over all i like the location its like a block from the beach and many restaurants nearby. Again room was clean no problems there.

Leisure

8/10

Excellent

12 Jul 2024

Tanisha

I stayed here for 3 nights. Everything was good except the door wouldn't lock but the front desk crew took care of the situation. I would stay agin

Leisure Family