Balfour Miami Beach, a Registry Collection Hotel

United States , Miami Area - FL
MIAMI BEACH, 350 Ocean Drive
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100 reviews shown

8/10

Excellent

29 Mar 2026

Moran

You can hear noise from other rooms very easily, also from hallway

Location is great and hotel is super cute

The AC makes weird noises. I had to turn it off during sleep

6/10

Pleasant

27 Mar 2026

Jerald

Not really a pool…rooms are tiny…clean and nice and great location.

10/10

Exceptional

19 Mar 2026

Christopher

The property was conveniently located to Miami Beach. The staff was amazing and went above and beyond throughout out our stay. Everyone was very friendly and accommodating. The hotel room was very clean and comfortable

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Rob

You're paying for the location and not a great hotel. And the staff didn't seem overly concerned about impressing their customers in any way. Case in point, we arrived a little before 9pm and went down to the bar for a drink. The bartender said he decided to close early, apparently at his discretion, because he hadn't had a customer in the last 45 minutes. Problem was, there was a lady sitting there when we walked in 20 minutes earlier and another lady was sitting, drinking, right then. I think he just wanted to go home. There were other examples of this attitude as well. And good luck finding the valet. You'll understand this comment if you stay there.

Partner

8/10

Excellent

10 Mar 2026

Diana

Location is great. Quiet and peaceful. Room was beautiful even though a bit small. Bathroom well appointed but tiny.
Would definitely recommend.

Partner

8/10

Excellent

08 Mar 2026

Betty

Beautiful property. Cute location. Small rooms but I'd stay there again.

Partner

10/10

Exceptional

08 Mar 2026

David

good location
great staff

Self

8/10

Excellent

04 Mar 2026

Wiliam Francis

Seating in the room was poor with only one uncomfortable chair.

10/10

Exceptional

02 Mar 2026

hillary

The staff is fabulous, super attentive and nice and accommodating. It’s actually really a fabulous hotel. I feel like it’s the best kept secret in Miami Beach. It’s a little out of the way in a little bit of a quiet area, which is just so nice. If you like being in the middle of all the action, I wouldn’t stay there but if you want things a little quiet, I just think it’s so lovely there.

10/10

Exceptional

02 Mar 2026

Lisa

The bathroom was a little small but overall a great experience.

Partner

8/10

Excellent

02 Mar 2026

Jessica

I really enjoyed my stay, although they do charge a 45$ per day resort fee that was a little surprising so keep that in mind.

10/10

Exceptional

28 Feb 2026

CONNIE

This hotel was fantastic despite some of the negative reviews. I made sure to request a renovated room which was modern and spacious. The property itself was lovely and away from the more hectic blocks on Ocean Drive. Jocelyn at the front desk was welcoming and accommodating throughout the stay. Would definitely come back!

Partner

10/10

Exceptional

27 Feb 2026

Adam

Hotel and room was spotless, staff was very kind and quick to react to any needs.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Troy

Love love love this hotel. Super friendly fhe bar tender we had the nifht we stayed ended up being from the same country my partner is from and they were able to chat and it made the stay even more personal. We will definitely be staying here when we are back in Miami beach.

2/10

Poor

25 Feb 2026

Angela

We arrived late in the day for a very special occasion.
Reserved a Superior Room, to make sure we'll be comfortable.
Instead, had to stay in a dark room, with broken lights, asking for table lamps to be brought in.
Couldn't sleep all night, due to a broken bed.
View of \"Superior room was to the Trash bins.
When calling front desk waited 20 mins for someone to pick up asked for a Manager, and was told they're very busy now....
Checked out and RAN.
With a back pain and horrible experience, we weren't offered a refund, and not even a cup of water....

Partner

10/10

Exceptional

24 Feb 2026

Vito

All good enjoyed my stay.

6/10

Pleasant

24 Feb 2026

Keesha

it's ok, not wat im used to . but its very quiet. staff was nice and respectful. There seems to be only 1 house keeper for the entire hotel . sounds crazy I know . but she was cool. only con was that she spoke no english. Thank god for google translate. And the only thing that boiled my blood was the dirty lookin area rug that sits under the bed

Partner

10/10

Exceptional

23 Feb 2026

Vadim

Nice, boutique hotel across from the beach. Everything was great. Highly recommend.

10/10

Exceptional

22 Feb 2026

Deana

Great room. Staff is very nice.

Family_with_children

8/10

Excellent

19 Feb 2026

Nancy

Staff very courteous. Great location. Nice clean room. Nice amenities. Great coffee shop attached to hotel.

Partner

2/10

Poor

18 Feb 2026

Shaurice

The room was old, small and smelled like sewage. I never stayed at such filth

10/10

Exceptional

17 Feb 2026

Pamela

Great place. We will be back. Great restaurant and bar in the lobby, we will be back

Partner

10/10

Exceptional

15 Feb 2026

Oscar

Location

Business_and_leisure

10/10

Exceptional

13 Feb 2026

randy

Check in was swift and painless. Pleasant atmosphere and great location.

Partner

8/10

Excellent

13 Feb 2026

Jennifer

Clean room, good WiFi, got the job done. Air conditioner was excessively loud, rain shower head was good as long as individual showering was below 5’9”, pool is a plunge pool with no sun because it is surrounded by the building.

10/10

Exceptional

10 Feb 2026

Catherine Ann

Everything was extra amazing. The staff went above and beyond in every way. The food is incredible and i absolutely love the décor

2/10

Poor

08 Feb 2026

Andy

So could
No beach chairs
Staying 4 people only serving for 2
No communication
When booking they offered something else

Family

6/10

Pleasant

04 Feb 2026

Kelvin

The hotel is nice, but the walls must be pretty thin because you can hear other guests talking from their rooms, so it can be pretty noisy at times.

6/10

Pleasant

02 Feb 2026

Nancy

Check in staff was very nice. Check out staff was on her cell phone I was trying to call the front for 10 minutes when I went down she was on her cell on a personal call. The room did smell like mildew/mold but it’s an old hotel by the water. It was very clean just have the right expectations, it’s very old near the water so it will be mildewy the bathroom is TINY , no full length mirror anywhere . Nowhere to buy water after the bar closes only from the mini bar for $8.00. I chose it because I had to go for business and hotel rooms were limited . I wouldn’t go back. Also tried to get check in and check out to help me get my Wyndham rewards and neither could they just shrugged me off .

Business

10/10

Exceptional

01 Feb 2026

Teddy

The staff! The food, the atmosphere, cleanliness and care

10/10

Exceptional

01 Feb 2026

Rebecca

Staff was wonderful - we got off a cruise and had planned to enjoy the day in Miami but the rain crimped our plans. Staff stored our luggage and was so kind as we lounged around the hotel waiting for the rain to stop. We did pay $30 for beach chairs after the rain and found out later we could have got them free - that would have been good to know upfront! Light in the bathroom flickered off and on quite a bit or would just shut off (room 421) but nothing we couldn't deal with. Bed was comfy and we enjoyed a long nap once we got in!

Partner

10/10

Exceptional

31 Jan 2026

Anisa

I had such a great stay at the Balfour. The staff was very feiendly and welcoming as soon as I arrived. Super accommodating. I specifically chose this hotel because of the beach access. Chairs, umbrella and towels are available to rent during your stay and the beach was just a few feet away. They provide two compliemmenty drinks you can grab during their happy hour.

Location couldn't have been any more perfect. Its right off ocean drive vut away from the chaos. I would 100% stay here again. Can't wait to return!

Leisure Self

6/10

Pleasant

26 Jan 2026

Arjeta

Room was clean everyday, the front desk team was amazing. I couldn’t control the heat of the room first two days I slept in cold bc I couldn’t control it. I called for help they came in and said that if I turned it on then all theee rooms get heat which was super weird. Plus the lady the tall skinny one at the restaurant had an incredibly nasty attitude. Esp when it came to not tipping extra. The guys were great.

Leisure Self

6/10

Pleasant

21 Jan 2026

Douglas

Stayed for about 15 hrs. So, it was fine and less expensive than many of the other newer and nicer properties. The common areas were fine-good. Our room was dark and musty. Because of the mustiness, everything felt dirty. Could not open a window and the HVAC was not functioning as it should. Since we were only there for a quick overnight, didn’t seem like it was worth switching rooms or complaining.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Amy

Nice staff and comfortable room

Partner

10/10

Exceptional

11 Jan 2026

Arlynes

Tanto la habitación como las áreas comunes las encontramos súper limpias, la piscina aunque pequeña es encantadora con vistas al patio bien lindo, fuimos por nuestra luna de miel y disfrutamos de maravilla!

Leisure Partner

6/10

Pleasant

31 Dec 2025

Yakir

This stay was a mixed bag. First the positives: the room is decent size for the price, bed huge and super comfortable, enormous TV in the room, great air-con. The beach is 5 min walk from the hotel and the beach service was great. The food in the restaurant is really good and very fairly price. Sadly the restaurant opening hours are surprisingly limited. The rooftop is cute and gives you an opportunity for a quiet moment with a view as its barely used, but sadly it also has somewhat of an abandoned vibe
Now to the negatives:
The breakfast was a joke: one scrambled egg, strip of beakon and a few potatoes + drip coffee. A la cart style - which means it takes the staff 20 minutes to deliver this order to you and they manage to get it wrong 2 our of 3 times even though the menu literally has 5 items.
The service in general is mediocre at best. Maria at the bar, who welcomed us on our first day was an exception - fantastic service and great care. Besides her the general vibe was that the property is severely understaffed (one person front of the house on bar and service and one back) and the few staff members who are there really can't care less. Orders are routinely mixed, bills routinely mispriced, staff don't know what's available and what isn't etc. Also, the restaurant is closed for dinner service 2 nights a week and closes early (9:45pm) the other nights.
There are no views from the rooms as the hotel is boxed between buildings, the pool is tiny, cold and barely gets sun.

Partner

8/10

Excellent

15 Dec 2025

Ron

There’s a resort fee, ac is quite noisy location is great staff are good too

4/10

Poor

13 Dec 2025

Darren

Our room was covered with dust the surfaces had not been wiped down in a long time. I struggled into the hotel up the stairs with some of our cases while my husband paid our taxi all the time being watched struggling into the lobby by a tall young male who worked at the hotel. No help & when I pointed out that he should have been helping me he just walked off. The so called welcome drinks were limited and the cocktail was a pre made one and again the lady serving was disinterested and rude.
We did meet one pleasant person the lady who checked us in. We booked 2 nights despite leaving after 1 night , we just didn’t want to ask for a late checkout. Left the hotel at 6 pm but still we were charged over $50 for each night.
No atmosphere, food I saw someone served looked awful. Not sure how this hotel is newly refurbed because it was ok but maybe not the best of finishes. Also the safe was sat under the bar in the room with no way to open the safe. When I pointed this out I was told I should have asked them to move it. Clearly that’s where there safe is positioned & I was not about to alert a hotel we needed a safe , this hotel was shabby at best poorly run for sure
Go elsewhere

Leisure Partner

8/10

Excellent

13 Dec 2025

James

Nice bed, clean, nice inner courtyard, great proximity to beach and Ocean Drive restaurants, good arrival and friendly staff

Leisure Partner

8/10

Excellent

08 Dec 2025

John Paul

I didn’t know what to expect and was pleasantly surprised. The staff was professional and friendly. Lord Balfour fits in perfectly and I will be back. Sorry about all the sand.

Leisure Partner

8/10

Excellent

25 Nov 2025

Edward

Rooms are clean and comfortable but a little bit smaller than I expected

Leisure Family

10/10

Exceptional

18 Nov 2025

Janet

The room was super clean and comfortable. Restaurants and the boardwalk are just a couple of blocks away. Great stay before a cruise - close to the port!

Partner

4/10

Poor

16 Nov 2025

Sean

Small rooms and tiny bathrooms.

8/10

Excellent

25 Oct 2025

Pamela

Overnight stay

Check in was fine. The staff are very nice. We stayed in room 401. It was hot in the room. Even though ac was set at 65 it was maybe 75+ in the room. We tried to eat leftovers in the lobby but weren’t allowed to bc the entire lobby and front and back patio apparently belong to the restaurant. So we were told we can eat in our room or on the rooftop. It is pretty expensive for what you get and a 45$ resort fee. We were given a late checkout til 12 which was nice.

Partner

10/10

Exceptional

21 Oct 2025

Clayton

Love the design of this property and the location couldn't be more perfect. Awesome amenities and beach access and would definitely stay here again.

Business

4/10

Poor

21 Oct 2025

Theodore

There were no bulbs in the bedside lamps and the bathroom door looked like it was in a fight. It was also a very small bathroom with poor water pressure. We were not informed about the “resort charges” which basically added another 50 dollars per night for amenities we didn’t use - it is not a resort. The charges are in the fine print of your hotels.com booking and the receptionist didn’t highlight these to us until we checked out. We should’ve looked but it was very late however I think hotels.com also need to include in their cost/price

10/10

Exceptional

17 Oct 2025

Marina

Very charming boutique-style hotel!
Beautiful décor, comfortable rooms, and a peaceful location on Ocean Drive with easy access to the beach and a nice beach lounge. I’ll definitely be back — though I wouldn’t include breakfast next time, as the menu is quite limited and overpriced for what’s offered.

Business_and_leisure Self

4/10

Poor

26 Sep 2025

Nichole

I would have given this an excellent review if the mildew smell wasn’t so bad because everything else was fantastic, but I walked away with a sore throat and potential allergy reaction from all of the mold. I stayed in the older side of the hotel not the newer separate building where the plunge pool is at The staff was friendly and helpful. The bar at Cleo‘s was fantastic. We loved the welcome drinks, enjoyed the nice beach chairs, and umbrella, and large, oversized pool towel towels. The ambience was amazing as well.

Leisure Partner

10/10

Exceptional

16 Sep 2025

David

Historic Hotel

A nice, quiet, older hotel just a couple blocks south of all the South Beach action (and noise)
Bathroom was small, and a bit cramped, but it did the job. Beds were comfy.

Friends_and_family Friends

2/10

Poor

12 Sep 2025

diego felipe obando

Room was not like the photo
I dont liki it at all
Curtains didnt work
Bathroom dont have anything to put my stuff
Not even a trash can in the bathroom

Business_and_leisure Family

10/10

Exceptional

04 Sep 2025

Kevin

Great location! Tucked away in the quieter part of South Beach while still close enough to all the action.

The hotel itself has a distinctive charm: intimate and stylish, with a boutique character that feels curated rather than manufactured. Its design captures the essence of Miami - playful, elegant, and unmistakably local.

Most memorable, though, is the staff... Their attentiveness and genuine warmth create an atmosphere that feels less like a hotel stay and more like being welcomed into a gracious home.

The place is a gem and we look forward to coming back soon!

Leisure

10/10

Exceptional

19 Aug 2025

Cheryl

Miami

Definitely a nice clean hotel, I did have a problem with check-in due to their change in a computer program, it didn’t recognize my reservation from Hotels.com. Great food and super nice staff. Would come back here again.

Friends_and_family Friends

8/10

Excellent

10 Aug 2025

Donald

Great property!

10/10

Exceptional

06 Aug 2025

Ashlei

Staff were really welcoming friendly and remembered us each time we went to the front. Loved the AC in the room! Pool was cute but it did get hot but that is because of the sun. Only critic is the wait for the car sometimes was long, our TV didn’t share screen bc new system didn’t work and our hotel phone was offline. If I go back to Miami, I’d stay there again though, perfect spot, not right by all the loud excitement so we had peace and quiet but close enough to walk to excitement.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Melanie

Very clean and fun hotel, staff was very helpful. Self-parking was confusing and hard to find but valet staff and hotel staff helped immensely!

6/10

Pleasant

31 Jul 2025

Yaceska

No tiene opciones para sentarse en el lobby. Todo son mesas y las personas que nos hospedamos no podíamos disfrutar del mismo. El área de la terraza no hay nada de ventilación, no tienen ni un ventilador con agua para el disfrute. No vuelvo a quedarme.

Leisure Friends

10/10

Exceptional

21 Jul 2025

Ekaterina

Fantastic stay for birthday trip!

The Balfour Hotel was the perfect oasis for my 30th birthday celebration. I booked several queen double rooms and was very pleased by the spaciousness, cleanliness, and comfort! The bathrooms were a little tight for a group of 4 per room, but it was manageable and we had more than enough towels. I especially appreciated the beach towel, chair, and umbrella services! All the staff were great and made us feel welcome. The location is awesome!

Friends_and_family Friends

8/10

Excellent

12 Jul 2025

Timothy

The hotel is unique with class! I loved it!

Leisure

10/10

Exceptional

12 Jul 2025

Lawrence

Family

4/10

Poor

11 Jul 2025

Jose

Outdated, small swimming pool. You'll have to drive everywhere.

Leisure Family

10/10

Exceptional

09 Jul 2025

Martha

Excellent staff and treatment. Very welcoming going above and beyond.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Tynia

The receptionist were very helpful and nice! It’s a great way to start your stay.

Leisure Partner

6/10

Pleasant

07 Jul 2025

Karol

Very close to the beach, sunbeds included in the price of the room. Very expensive parking close to the hotel. No noise from a street. the staff was horrible. We paid for breakfast but no one told us that it included only a toast and fruits - they agree to change it to salad once - they still owe us money for breakfast. They just lied - otherwise it would be great hotel.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Ebony

Balfour was a great area for a quick stay in Miami. The staff were so friendly and accommodating and made our trip easy. Its location to the beach, restaurants, and shopping area made it an ideal stay.

Leisure Friends

8/10

Excellent

01 Jul 2025

Alexandra

I thought bushan

10/10

Exceptional

28 Jun 2025

William

It was a great hotel. Walking distance from the beach and they included complementary beach chairs and umbrella.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Theresa

I would most definitely give this place a 10! Clean. Professional. Friendly.

Leisure Family

10/10

Exceptional

28 Jun 2025

Shefa Mohammed

Friendly and professional staff, clean room and convince location for beach and entertainment areas.

Leisure Family

10/10

Exceptional

26 Jun 2025

Dante

Great

Leisure Friends

10/10

Exceptional

25 Jun 2025

Larry

Nice and convenient just steps away from the beach. Gentle staff as well

Leisure Partner

6/10

Pleasant

24 Jun 2025

Lisa

The room was cute and boys (ahes 9 and 11) loved the bunkbeds but we could hear upstairs clomping around and air conditioned leaked all over the floor. The staff were accommodating and offered to change our room but it was more hassle than it was worth with a 1 night stay

Leisure Family

2/10

Poor

18 Jun 2025

Hannah

Got bed bug bites while there. Moved to another room that wasn’t what we paid for because the AC was knowingly out and they didn’t say anything I had to go up and tell them. They said they knew but no one would be able to fix. Should have set up accommodations before putting us in the room. Got given another room and was given bed bugs

Leisure Partner

8/10

Excellent

17 Jun 2025

Jaime

Pool way too small rooms small but very clean don’t add breakfast because if you like sausages and ham or omelette they don’t have or make a simple cheese omelette they don’t make

Leisure Partner

6/10

Pleasant

16 Jun 2025

Rhonda

On Expedia the price states \"includes fees and taxes\" but on the receipt it states $45 resort fee due on property. This was frustrating. Then we got into our room and I opened the curtains to find half of the drywall falling down with mold (photo), we moved rooms and our next room had a leaking air conditioner with water all over the front of the wardrobe (the only place to put clothes) and the floor. We finally settled in the 3rd room.
They gave us a coupon for a free welcome drink - but didn't tell us it was only for beer and champagne.
However, the staff was nice enough - definitely didn't go out of their way to be helpful or offer to help move our bags from room to room.

Leisure Partner

10/10

Exceptional

15 Jun 2025

kirt w

Absolutely 💯 the best

6/10

Pleasant

15 Jun 2025

Darrian

It was ok. Nothing spectacular! Not worth what I paid

Leisure Partner

10/10

Exceptional

13 Jun 2025

jennifar

Nice, quiet, and great location.

Leisure Family

10/10

Exceptional

13 Jun 2025

yuval

The Balfour

A nice boutique hotel. close to everything very comfortable very clean

10/10

Exceptional

10 Jun 2025

Vonette

It was relaxing. The staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Naomi

Great Stay!

Business_and_leisure Self

10/10

Exceptional

02 Jun 2025

Antonio

Nice property….comfortable room. Really nice area.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Jeremy

The bar and staff was very friendly. Great location, quieter but close to the action!

10/10

Exceptional

31 May 2025

Zoe

Great location, easy valet parking, very pretty ambiance. The tropical atrium and upper-level pool with a glass viewing wall are lovely. The beach is basically across the street and hotel guests have access to beach lounge chairs and umbrellas, which is great. Some of the staff were very really friendly (the afternoon and evening crew); others not so much. Overall I’m very happy with the Expedia VIP perks and the Expedia service. However, I just noticed a hefty charge on my credit card from the Balfour Hotel that’s more than expected for parking plus whatever fees they must have charged separately from my Expedia booking payment. If those extra charges aren’t reversed, then I’ll be pretty disappointed in the total cost of this stay. So if you’re considering this hotel, be aware of potential fees added on. Otherwise, I completely recommend this hotel for a South Beach getaway.

Leisure Family

10/10

Exceptional

11 May 2025

Millicent

excellent location, walking distance to the beach and dining. also walking distance to art deco area. Small pool but water is warm.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Jason

The Balfour was a great experience for myself & fiance over the past weekend. The staff was knowledgeable and nice overall. The room was clean and organized with the basic amenities you would expect such as working tv & wifi, with a strongly working air conditioner in the room which is important for a very humid area in Miami.

I've been coming here for a number of years so I've went thru the multiple changes it gone thru over the time.

The checkout process was simple and straightforward as service at the front desk is actually 24hrs. The gentleman there helped me logout around 4AM to get our ride to the airport so they're very responsive and courteous overall.

To be unbiased, I have to share a small negative.

I wish there was more food options on their menu for breakfast & dinner. But other than that it's all good.

Will be back again soon!

Leisure Partner

4/10

Poor

27 Apr 2025

William

Your resort fee is a rip off. Wake up
Service is non existent. The \"pool\" is
a joke. Your guests should have access to the pool at the Savoy like it use to.

8/10

Excellent

20 Apr 2025

Alicia

Beautiful hotel nice day

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Ashley

Needs alittle updating but perfect for a weekend away

Leisure Self

10/10

Exceptional

12 Apr 2025

William

We really enjoyed our stay, it’s our favorite place in south beach

Business_and_leisure Partner

10/10

Exceptional

07 Apr 2025

Luis

4/10

Poor

05 Apr 2025

Russell

Carpets stained, furnishings and decor were dated. Menu on site did not match with the online menu. Menu selections were very limited and they were out of many items.

Leisure Family

10/10

Exceptional

02 Apr 2025

Matt

Amazing view very clean. Would love to stay here again!

Friends_and_family Friends

6/10

Pleasant

02 Apr 2025

Barbara

Inattentive service and roach in room.

Restaurant service was terrible. Food was good, when server did come over was very polite and well spoken but it took forever to get noticed, forever to get food and ran out of water multiple times without checking if we needed refills.
Roach in bathroom.

Friends_and_family Family

6/10

Pleasant

31 Mar 2025

Wendy

The location is South Beach is perfect.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Andrew

Great stay very nice hotel and staff.

Leisure Family

10/10

Exceptional

24 Mar 2025

Peco

Even though we were transferred to another property because the rooms were oversold, the staff and management came through and ensured we were looked after and ensured we were handled professionally for all the inconvenience. Kudos to staff management

Leisure Family

2/10

Poor

24 Mar 2025

Kiyana

How I was treated by staff at their bar in the pool area was disgraceful. I very disappointment with the service I received from one of their servers on 2/28 4:20 PM at your bar by Thomas (Server 10112).

I ordered a burger and fries, which was prepared in approximately 15-20 minutes. However, instead of promptly serving my meal, Thomas covered it and allowed it to sit behind the bar counter for an additional 15 minutes while he prioritized other guests who arrived at the bar after me. As a paying guest at the hotel, I expect to receive my food fresh, just like everyone else. Instead, I was served food that had gone cold due to unnecessary delays.

Additionally, I ordered a margarita, which Thomas assured me he would prepare. However, instead of making my drink which simply required dispensing from the margarita machine he proceeded to take and mix several other drink orders for new customers at the bar. Despite my patience, I felt disregarded. When I finally voiced my concerns stating that I’m a customer and I should be treated as such, his response was completely unacceptable he stated, verbatim, that he did not give a f*** who I was.

This level of unprofessionalism is appalling. One of his coworkers attempted to de-escalate the situation by explaining that they were short-staffed, which I understand however there were multiple hanging out. That does not justify leaving my food sitting on the counter for 15 minutes while others were served promptly. Never again!

Leisure Self

8/10

Excellent

16 Mar 2025

Verified traveler

Nice hotel in good location. Room could do with some pictures/artwork and same in the bar/lobby area as a bit stark. Carpet in corridor tired and needs replacing.

Partner

8/10

Excellent

14 Mar 2025

Kathleen

Great location. Room was small but was all we needed. Bed and pillows were comfortable. The best part of this hotel is the proximity to the beach and the lounge chairs and umbrellas at the beach. I had emailed a question to the hotel but like other reviews mentioned. I never heard back.

Leisure Family