Name: Whitelaw Hotel
Address: 808 Collins Ave, Miami Beach, 33139, US

2/10

Poor

25 Jul 2026

Keosha

My room was so disgusting don’t even look like they cleaned the room

2/10

Poor

19 Jul 2026

Lashea

This place is good for price and location. However, the sheets were stained, the doors on the rooms are broke, staff walked into our room and said they didn’t know it was rented. We felt extremely unsafe! Staff kept knocking on the door. As two women traveling, this place felt super sketchy. The front receptionist tried her best to fix the situation but the hotel itself is the problem. One couple got off the elevator and realized that the door to their room was wide open because it was broke.

Friends

8/10

Excellent

18 Jul 2026

christopher

I found the hotel to be nice for what it is. It's an older building so I didn't expect too much but I would have liked for there to be a coffee maker and microwave in the room also would have been a more comfortable stay if they had AC the guests were able to control and cable tv. Also no continental breakfast or even coffee In the morning. The only problem that I had about the cleanliness of the surrounding area of the hotel was there's a lot of cigarette butts to the right of the hotel i recommend getting a ash tray for people to dispose of their cigarette butts

Family

2/10

Poor

14 Jul 2026

Ghaleb

I booked 4 room for the night before our cruise. It’s on ok hotel, not a that clean and smelled horrible. Some irons will work some won’t some bathrooms will have a trash can some won’t. Then after checkout I started getting charges for unknown reasons. 10 and 15 dollars more then the amount should have been.

Family_with_children

10/10

Exceptional

11 Jul 2026

Brittany

Decent place for the price. Great location. Staff wasn’t always available which was a bit of an inconvenience when checking out but over all had a great experience. Would book again.

Partner

2/10

Poor

11 Jul 2026

Hernan

This was one of the most disappointing hotel experiences I’ve had.

On Friday, from 8:00 a.m. until approximately 1:00 p.m., the hotel allowed loud construction work to take place directly outside my window. The noise was relentless, drilling, hammering, and construction equipment, making it impossible to sleep, work, or simply relax. I paid for a hotel room to rest, not to spend half the day in what felt like a construction site.

What’s even more disappointing is how the hotel handled the situation. When I brought it up at checkout, the front desk’s entire response was, “I’m sorry. Is there anything else you need?” There was no genuine concern, no explanation, no acknowledgment that my stay had been significantly impacted, and absolutely no attempt to make things right.

If a hotel knows construction will seriously affect its guests, the bare minimum is to disclose it before booking or check-in, or avoid assigning those rooms altogether. Failing to do so feels misleading. Ignoring the issue afterward with a scripted apology shows a complete lack of respect for paying guests.

I rarely leave negative reviews, but this experience deserves one. Between the excessive construction noise and the indifferent customer service, I cannot recommend staying here. There are plenty of hotels that value their guests enough to be honest about major disruptions and take responsibility when they fall short.

Self

8/10

Excellent

29 Jun 2026

Aaron

A decent place to stay.

Partner

10/10

Exceptional

02 Jun 2026

Minelix

Muy buena ubicación.

10/10

Exceptional

29 May 2026

Cesar

Bien que están brindando café en la mañana pero el café es el peor que e tomado en mi vida creo k es mejor que pongan uno mejor i que no lo brinden la pisina necesitar mantenimiento muy turbia el agua en lo demás excelente el hotel es mi 3 vez hospedandome es superrrr centrico

Partner

10/10

Exceptional

27 May 2026

Leslie

The decor is charming and in keeping with the Art Deco atmosphere of South Beach. It is an easy walk to the beach and it is located in the heart of a vibrant area with lots of restaurant choices of all levels. The mode is casual but the professionalism of the staff is consistent. We were given a family style room upgrade from the standard room we had reserved and we were offered a free late check-out with two extra hours without even asking. Free coffee in the morning and a free drink at happy hour were welcome amenities. We did not try the restaurant on the premises but it looked inviting. We took the train to Miami and took an Uber to the hotel and other destinations. There is no parking for the hotel and traffic is bad, so I don't advise driving. I recommend this hotel for a good visit to South Beach.

8/10

Excellent

27 May 2026

Danielle

Clean room

Family_with_children

2/10

Poor

26 May 2026

Yvonne

I recently stayed at the The Whitelaw Hotel and unfortunately my experience was disappointing from start to finish. Customer service was extremely poor and the staff showed little concern for guest accommodations, even when the requests were simple and reasonable.

I requested an early check-in after traveling, and instead of receiving assistance, I was repeatedly placed on hold while staff continued helping other patrons. It became very clear that my concerns were not being prioritized. As a Black traveler, I could not help but notice that white patrons appeared to receive more attention, patience, and accommodations than Black and Brown guests. That perception made an already frustrating experience even more uncomfortable.

To make matters worse, I accidentally left behind a blanket that is deeply important to me emotionally. I suffer from PTSD related to my military service and recently returned from Kuwait. That blanket provides comfort and emotional support, yet the staff showed little empathy or urgency regarding the matter.

Hospitality should include professionalism, fairness, and compassion toward all guests regardless of race or background. Sadly, that was not my experience here. I would not recommend this hotel based on the lack of customer care and sensitivity shown during my stay.

Self

10/10

Exceptional

25 May 2026

Monica Ann Wiggins

I have been staying at the WhiteLaw for over a decade, the staff is always pleasant and the rooms are clean. It’s close to the strip, places to eat, and shops. It’s worth the price.

Partner

8/10

Excellent

23 May 2026

Shawna

Looked nicer in the photos online, older building, smelled of mildew maybe recently had a water leak. Also was not a 35$ dollar deposit like explained when booking the room, it was a 134$ hold that they placed on the card they don't tell you about until check in. Great area, did enjoy the stay. Just not what was expected.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Adrian

Front desk is so helpful i highly recommend it, for sure we will be back.

Family_with_children

10/10

Exceptional

21 May 2026

Cristina

Super cute boutique hotel in South beach. Room was super spacious and clean. Hotel staff were nice and accommodating. You are literally a street away from the main action which makes for a convenient, safe walk.

Partner

10/10

Exceptional

14 May 2026

James

Cool

10/10

Exceptional

09 May 2026

Melissa

Great hotel and staff, phones dont seem to work when calling otherwise everything was perfectly good when arriving for check in and check out, No complaints at all this place is amazing near everything and amazing Mexican restaurant/ bar attached

Self

2/10

Poor

04 May 2026

michael

Great location but I have to say that is all. It was a last minute booking for F1 race weekend so there was not much available. Rated as a 3 star but it is more like a 1.5 star. Lacked cleanliness from the lobby to the room. Room was horrible. Dirty, run down. Comforter on both beds had stains. Looked like they don’t clean them but simply put a clean top sheet on the comforter. The stains looked like blood stains. The beds are old and uncomfortable. The floor was filthy and cracked. Bathroom door did not fully close. Stayed 3 nights only had the room serviced 1 night. The worst hotel experience I have had in my 25 years of travel

Family

10/10

Exceptional

01 May 2026

DESPINA

The employee Juan was pleasant and very helpful

10/10

Exceptional

30 Apr 2026

Gary

Awesome

Friends

8/10

Excellent

27 Apr 2026

luis

I think is a great location
It's very quiet at night
.

Self

10/10

Exceptional

26 Apr 2026

Aimee

Great location. Room was very small. Shower and bathroom were extremely small.

Partner

8/10

Excellent

20 Apr 2026

Mary

Nice place and great location to crash before a cruise!!

Partner

2/10

Poor

11 Apr 2026

Lindsey

A cockroach was in our room and bedding wasn’t clean, the overall vibe was uncomfortable and walls were paper thin to where you could hear everything. Pictures on line are deceiving!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Stephen

Great staff and comfortable beds

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Johnathan

Room was clean and nice, hotel location was amazing!! Bar and food option right inside the hotel was great. I was only frustrated because people were outside of the hotel in the alleyway right next to my window yelling super loudly till 5am so i didn’t sleep much, and then the hotel charged me $50 for a “stained towel”. I spilled Gatorade and wiped it up with a towel. Isn’t that what towels are for? lol did not appreciate that silly charge at all.

Self

10/10

Exceptional

08 Apr 2026

William

The air-conditioning was great no issues. there was no parking at the property, but that was no issue for me. I flew in. The staff was wonderful the bar and restaurant that was attached. Had wonderful drinks and food. Super close to the beach. room was super nice and clean. Great location for the nightlife and shopping.

Friends

10/10

Exceptional

25 Mar 2026

Yohana

Friendly and helpful staff. Good stay for the price.

Friends

10/10

Exceptional

24 Mar 2026

Brian

Clean room

10/10

Exceptional

23 Mar 2026

Todd

Great location

2/10

Poor

22 Mar 2026

Andrea

The staff was not controlling the guests/people in the hotel. People were running up & down the halls. People were banging on doors for 30 minutes at midnight. Then, at about 530/6 am, people who weren't even staying at the hotel were in the lobby fighting. They woke us up plus 102. The cops were called. They still stayed on the patio and continued to fight. Then at 8am, someone was banging on their door for 30 minutes & was yelling.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

ronna

Great

Partner

10/10

Exceptional

09 Mar 2026

Taiyell

Hotel location was great, close to shopping, restaurants and beach. Staff was very friendly and helpful. Definitely would recommend !

Friends

4/10

Poor

09 Mar 2026

Thomas

The hotel is one block off Ocean Avenue in the thick of nightlife. That's the best part.

If you have a car, you need to park a block south of the hotel and walk back. Not a big deal. Parking is $40 overnight.

There is NO ocean view. I don't know why this is even in this hotel's list of amenities. The beach is 400 yards east past an entire block of buildings, a busy street, a green park, and 100 yards of sand.

I took FIVE elevator trips to the front desk to try to get the room key to swipe.

The bar/restaurant was not particularly friendly or engaging.

I won't stay there again.

Self

8/10

Excellent

07 Mar 2026

Lana

Good location

6/10

Pleasant

03 Mar 2026

Vishvesh

Property was in poor condition, the key to lock and unlock the door was not working and so the only way I could unlock the door was to call the front desk to open the door for me. The floor boards were coming off and hurt my feet. The refrigerator was not working.

Friends_and_family Family

2/10

Poor

28 Feb 2026

ANGELA

The room was small, elevator stop working, they had roaches, air/heat didn’t work. No one stays at front desk to assist you. We attempted to express our grievances to staff no response. Will never stay here again

Leisure Family

2/10

Poor

27 Feb 2026

Danielle

Very dirty hotel room, sand still on floor from last guests. Needs updating in room. Wouldn’t stay again. Front service guy was very nice though.

2/10

Poor

13 Feb 2026

Laurelei

Shortly after I checked in, a staff person walked right in my room without notice or knocking. And before I checked out, a male staff person walked right in my room without knocking or notice. I am a single female traveler, Thankfully both times I was clothed. But warning to bolt your door! The room was clean however, the metal strip at the bathroom door had screws sticking up out of the floor. I was thankful for the room on ground level because we were not informed that the elevator was not working and no repairman came during our stay. We chose the Hotel for the bar and food amenities but the bar kept short hours and we were not able to order breakfast and had to go elsewhere. The front desk staff were kind and but Isabella was extra professional and personable. I would not ever stay there again for the reasons above.

Leisure Friends

8/10

Excellent

09 Feb 2026

Kiara

Yes everything just had problems with key working outside of that great.

Leisure Friends

4/10

Poor

07 Feb 2026

Mary

When we arrived, we had to wait almost 45 minutes to get checked in due to the hotel being short staffed. After checking in, we were told the elevator was out of service and we would have to lug our luggage up three flights of stairs to get to our room- no assistance was offered by hotel staff. The hotel room was fine, but the bathroom was really small and the shower was so narrow you almost had to stand sideways to raise your arms up to wash your hair. At checkout, no one was present so we just left the key on the desk only to find out when we returned back to land after our cruise (7 days later) that we were charged $208 for no reason and now we are fighting with the hotel to get that money back. Definitely not staying here again.

Leisure Friends

10/10

Exceptional

03 Feb 2026

Devyn

Very attentive front desk staff!

Leisure Friends

8/10

Excellent

02 Feb 2026

Tiana

Great location Great friendly staff really welcoming

Leisure Family

2/10

Poor

29 Jan 2026

Kimberly

I made reservations for the Whitelaw hotel but when I got there the lady at the desk told me that whoever I booked with gave me an upgrade and I was placed into the hotel next door (Posh). The room was very dark with two tiny windows. There was a large gap in the front door big enough for rodents to climb under. There was a Hostel above the hotel rooms. I asked the lady at the desk did she put me in a hostel she said no. I asked why was the Wi-Fi username for Posh, she said it’s for all stays. She was a good liar. The location was great but not what I booked. I will never use a third party for booking a hotel again.

Self

10/10

Exceptional

24 Jan 2026

Priscella

The Whitelaw is absolutely charming. Staff is fabulous. We adore Marco. He’s the bartender and also served us on the patio the next morning for breakfast. If you’re staying in Miami Beach, you definitely have to try the whitelaw hotel.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Heriberto

Dont drink

Leisure Partner

8/10

Excellent

07 Jan 2026

Shari

The room was clean, and bright! There’s a bar and restaurant connected and staff was both helpful and friendly. The location was perfect. We walked to many different restraints, shops and activities. The beach is close enough to walk as well. I can’t wait to return.

Leisure Partner

2/10

Poor

05 Jan 2026

Tammy

The first room they put me in was flooded. The second room was on the second floor and the floors felt like you would fall through and it smelled awful

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Edward

THERE WERE SHOPS NEARBY

Friends_and_family Family

4/10

Poor

30 Dec 2025

Marta

The hotel is outdated, needs a lot of maintenance. But location is great.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Sade

Yes the whole entire stay was awesome staff was great food and drinks thank you and I will recommend again

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Latoya

Rooms were clean and staff were very helpful

10/10

Exceptional

15 Dec 2025

Anastasia

Great

10/10

Exceptional

09 Dec 2025

Gary

Awesome

6/10

Pleasant

03 Nov 2025

Henrik

It was a little bit noisy but staff was really nice and let my store my luggage before and after my stay.

10/10

Exceptional

02 Nov 2025

Christopher

Loved the restaurant on the property. Very friendly staff, treated us like family. Not a fancy place to stay but very hospitable. Excellent location. Enjoyed my stay.

Leisure Friends

4/10

Poor

01 Nov 2025

Demecka

Use to be one of my fav hotels in south beach you can’t sit out front of the hotel anymore because it belongs to a private restaurant now you have to sit on the sit all closed in.. they don’t clean your rm everyday anymore now it’s every 3rd day of your stay… definitely lost a customer

Leisure Family

10/10

Exceptional

31 Oct 2025

Gary

Awesome

10/10

Exceptional

31 Oct 2025

Diamond

The staff are very helpful , any issues they’re on it right away . Communication was great , room was nice and clean I’ll definitely book again when I come back to Miami …. Thank you !!

10/10

Exceptional

27 Oct 2025

jason

Nice

10/10

Exceptional

15 Oct 2025

Cammel

I had a comfortable stay here ..the bed is soft , pillows is soft I slept comfortable.. the staff is very help ful if u need anything u just have to ask and their will provide ur request ..the young lady at the front desk is wonderful .. its a good budget friendly hotel to stay ..i will highly recommend this hotel and i will definitely stay here again ..so go ahead and book , you will enjoy your stay here ..the beach is 1 block away and lots of restaurant and night life 1 block away on ocean avenue ..this hotel is located in the heart of south beach ..

Self

10/10

Exceptional

11 Oct 2025

Frances

Love this place. Location.

10/10

Exceptional

05 Oct 2025

JOLANTA

Absolutely Great Hotel and Staff.

Leisure Friends

10/10

Exceptional

01 Oct 2025

Mikayla

Enjoyed very pleased

4/10

Poor

29 Sep 2025

Victor

Room floor was damaged, bed sheets dirty, towels had hair. Hallways smelled bad. Service was terrible. Room service came into the room without knocking the door. Receptionist were not polite. Waited over 15 minutes to check out because there was nobody at the counter. Called the hotel and no answer.

Partner

2/10

Poor

28 Sep 2025

Miguel

Terrible hotel all around avoid at all cost

10/10

Exceptional

26 Sep 2025

Eesh

Room was clean David has great costumer service!

Leisure Family_with_children

6/10

Pleasant

23 Sep 2025

Morgan

Was older but remodeled property. Walking distance to everything

10/10

Exceptional

12 Sep 2025

Hanna Zamora

Exxellent

6/10

Pleasant

10 Sep 2025

NDea

The first room we checked into had an Oder and was right beside the front desk which made us feel unsafe. It was a girls weekend trip so safety was a must. When they moved us the room was further down the hall but it just wasn’t a good fit as we didn’t like the lay out and the fact that anyone could walk right in and come to our door.

10/10

Exceptional

23 Aug 2025

MARIA

La atencion fue muy buena y el sitioexelente

Friends

10/10

Exceptional

18 Aug 2025

Anthony

Everyone was very friendly, the rooms were nicw and clean. The walking distance to everything was amazing

Leisure Friends

6/10

Pleasant

11 Aug 2025

shawnta

The floors are awful feels haunted!

2/10

Poor

06 Aug 2025

Leeann

This was a horrific experience booking thru expedia because the \"what you see is what you pay\" rule isnt real. I got to the property and they charged me another $122 for resort fees and NOWHERE on the site (expedia and actual website). The manager was rude and I got there at 11pm didnt get in a room til almost 1am... I wasnt offered anything upon the property manager speaking with expedia and realizing I was misinformed and they said the resort fee was for a free happy hour but it wasnt even on sight it was 20min away and for a person with no car it wasnt worth what I paid. Do not stay here unless the room is literally pennies because the only good part about this hotel is its walking distance from beach

Business Self

10/10

Exceptional

05 Aug 2025

Tammy

Great location

Leisure Family

10/10

Exceptional

04 Aug 2025

Jason

Excellent stay, will book again. Would recommend! :)

8/10

Excellent

04 Aug 2025

David

Great place in south beach area. Walking distance to mostly everything.

10/10

Exceptional

02 Aug 2025

Latoya

Has a restaurant and very close to the beach.

2/10

Poor

01 Aug 2025

Rosa

Cobros de servicios que no hacen match con el servicio en general

Leisure Family

10/10

Exceptional

31 Jul 2025

Melvin

Enjoyed the stay at the Whitelaw. $34 resort fee (we used the towels/beach chairs). A boutique hotel with an elevator that works! Vibes in the lobby and 1 min walk to the beach. Bed was actually a king size, not many channels on the TV (we had to login to an app) wifi goes in and out in the 3rd floor. Clean Restroom and spacious walk in shower.

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2025

Bobbie

Everything was good

Leisure Partner

6/10

Pleasant

30 Jul 2025

KARAN

everything was good.
One of the receptioist was rude
they dont offer dental kit which is wierd. Rooms are a little old. Location is 10/10

Leisure Partner

10/10

Exceptional

27 Jul 2025

Adrian

The lady at the front desk I believe her name was Isabel help me a lot.

Leisure

6/10

Pleasant

24 Jul 2025

Marvin

Sfaff at the front need to be more friendly

Leisure Family

6/10

Pleasant

22 Jul 2025

Kerri

Hotel was nice but once checked in we notice we didn’t have any hand/face towels. Went to front desk they told they didn’t have any

Partner

10/10

Exceptional

16 Jul 2025

DeShaan Divine

Excellent all around … will be back… great location … great room… super clean …. Could work on answering the phone but overall a great experience

Leisure

10/10

Exceptional

12 Jul 2025

Denae

Everything was great

Leisure Family

10/10

Exceptional

07 Jul 2025

angelo

It was clean

6/10

Pleasant

27 Jun 2025

Taleisa

This property was in a great location and walking distance to most things rooms were kinda outdated we had three rooms. All three rooms were different. Some of the amenities did not work. Night staff the young man who checked us in was very nice. Provided great service and welcomed us even though we checked in after 2 AM due to delayed flight check in was easy and quick will definitely stay again.

Leisure Family

10/10

Exceptional

25 Jun 2025

Kimberly Melissa

This was an amazing hotel! Close enough to the bars to walk over, but far enough to get a good nights sleep. There was something wrong with our sink, so our bathroom kept flooding. Overall the staff was friendly and the hotel itself was clean and felt safe. 8/10!

Leisure Partner

10/10

Exceptional

22 Jun 2025

Lyn

Near to everithyng vere nice and clean and the staff super helpfull

Leisure Family

8/10

Excellent

20 Jun 2025

Kevin

White Claw seems like a new hotel in SOBE. The hotel room was clean. The furnitures are very unique.
I personally do not like the lobby area. The seating area and the bar have too much things going on; It made me feel clustered.

The hotel has a Mexican themed restaurant with outdoor seating. It's about 7 mins walk to the beach, 3-5 mins walk to Ocean Drive where the restaurants and clubs located. The hotel has snacks in the room for sale.

Make sure you take a picture when you first enter and another picture when you leave to check out. I was charged about $3 for what seems to be a snack i never ate. Check out my Food Explora blogs for details about my time in South Beach.

Leisure Self

2/10

Poor

19 Jun 2025

Mahrane

Bad condition

Leisure Family

2/10

Poor

14 Jun 2025

Khandice

highly disappointed in my stay here!! I feel like I'm in a college dorm room or the ghetto with the loud music playing at 2am and people running up and down the hall. My family couldn’t sleep because of it! Tried to call the hotel but of course no answer as it was after hours. Also, there's no phone in the room to even call front desk. You can hear EVERYTHING outside of your door! It’s literally like living on a college campus. Highly DO NOT RECOMMEND!!! And the staff did NOT try to make any accommodations!

Leisure Family_with_children

8/10

Excellent

11 Jun 2025

Dalia

Hotel was at a walking distance from Ocean Drive. Used public parking around the corner. Only hiccup was that on two occasions when I needed front desk assistance (including check in) there was only one staff available and we had to wait over 15 minutes for assistance.

Leisure Friends

8/10

Excellent

08 Jun 2025

Shivorn

Value for money. Close to beach, shopping and bars

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Jose M.

Beautiful boutique hotel. Great location. Comfortable beds

Leisure Family

10/10

Exceptional

05 Jun 2025

Michael John

Excellent for the price. Walking distance to the beach and many restaurants.

Leisure Self

10/10

Exceptional

23 May 2025

Tai Meechi

Will be back, but definitely make sure you don’t get charged a resort fee twice like me because it didn’t come up in the system that I booked Expedia and already paid!

Leisure Self