Ching
I had a frustrating experience regarding our room key. The key worked perfectly the first time I entered. However, later that night when returning from dinner, it simply would not turn in the lock. We tried a couple of times without forcing it and called management. Thankfully, a staff member let us in with a spare.
The real issue arose at checkout. The front office demanded a me to pay for the key replacement fee, claiming I bent the key because I \"didn't know how to open the door.\" This logic makes no sense: if I didn't know how to use it, I wouldn't have entered effortlessly the first time. I didn't force anything, I am not a giant. We tried normally and immediately called for help. While they argued a malfunction would have failed on the first try, the reality is that locks and keys experience wear and tear at any moment.
When I refused to pay for a mechanical failure, the staff member insisted on charging my credit card on file anyway. I had to explicitly state that I do not authorize the charge and that forcing it through would be considered fraud. Only then did he finally back down and claim he would \"appeal with Expedia\" instead. Watch your statements carefully if you stay here. Management will resort to bullying tactics until you stand your ground.
The real issue arose at checkout. The front office demanded a me to pay for the key replacement fee, claiming I bent the key because I \"didn't know how to open the door.\" This logic makes no sense: if I didn't know how to use it, I wouldn't have entered effortlessly the first time. I didn't force anything, I am not a giant. We tried normally and immediately called for help. While they argued a malfunction would have failed on the first try, the reality is that locks and keys experience wear and tear at any moment.
When I refused to pay for a mechanical failure, the staff member insisted on charging my credit card on file anyway. I had to explicitly state that I do not authorize the charge and that forcing it through would be considered fraud. Only then did he finally back down and claim he would \"appeal with Expedia\" instead. Watch your statements carefully if you stay here. Management will resort to bullying tactics until you stand your ground.
