The Bedford Balham

8/10

Excellent

01 Aug 2026

Ruth

Cozy bed, nice staff, good location but their elevator was not working and had to take my heavy suitcases up the stairs. They’re also a music venue so not very quiet at nice but I used earplugs that they provided and it was fine.

10/10

Exceptional

13 Jul 2026

Lisa

Fab hotel, room was beautiful, food was lovely, staff super friendly and helpful. Excellent base for getting around London 2 mins walk from tube station. Would definitely stay again.

Partner

8/10

Excellent

10 Jul 2026

Jason

Very nice hotel and staff that was close to the tube. Quite a distance from LHR with a fairly expensive cab ride. Nice cafes close bye.

Partner

8/10

Excellent

05 Jul 2026

Oscar

Cute property. On top of a bar and close by to train rails so if you want a silent place go somewhere else.

Self

10/10

Exceptional

04 Jul 2026

Miguel

The Bedford was a cool retro hotel with a pub underneath and many shops and restaurants nearby. It was also one block from the Underground Station. We loved the location and also the overall character of the place!

Partner

10/10

Exceptional

21 Jun 2026

Callista

Very nice place

6/10

Pleasant

26 Apr 2026

Carlos

If looking for somewhere quite find a different place.

Partner

2/10

Poor

25 Apr 2026

Ben

Noise levels coming from the pub was simply too much

10/10

Exceptional

01 Apr 2026

Ian

Clean room, nice bed a shower. Could be noisy but if your out until late it doesn’t matter.

Friends_and_family Friends

4/10

Poor

16 Mar 2026

Zi Yin

The hotel does not look like the advertised photos. The staff was basically nowhere to be found my entire stay and I had no wifi at all during my trip. There is supposedly a lift but it's inconvenient, I personally would not stay here again. It was old and quiet and almost scary. Hotel was quite run down and that would've been fine had I any interactions with the staff here. When I first arrived I could not even enter the building and had to ask a bartender to look for someone for me to enter. The only thing I liked was the area around the hotel, which had coffee shops, a supermarket, and restaurants nearby.

10/10

Exceptional

24 Feb 2026

Duncan

Great room and location, dripping with wonderful history and style of the building

10/10

Exceptional

22 Feb 2026

Camila

Room is very clean and spacious. Nice staff.

Friends_and_family Friends

8/10

Excellent

19 Jan 2026

Alistair

Room was clean and well equipped for our stay. Staff were all extremely friendly and helpful too!

Leisure Partner

6/10

Pleasant

04 Jan 2026

Andy

Some lighting not working in bathroom, smell of sewage in landing, old bedding, stained towels, room and public spaces need deep cleaning and redecoration.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Marc

Wonderful room, food and live music!

8/10

Excellent

17 Dec 2025

Olivia

The place was beautifully decorated but not very clean (toothpaste marks on taps and dust under table). It would’ve been nice to have a mirror in the bedroom as there are no mirrors near plugs and robes. Otherwise it was very comfy, dark and quiet so I slept very well.

Self

10/10

Exceptional

29 Nov 2025

Nicholas

Great stay, clean and comfy room

Business

10/10

Exceptional

17 Nov 2025

Andrew

All good .

Business Partner

10/10

Exceptional

12 Nov 2025

Gareth

Nice spacious room. Comfortable bed. Excellent for South London transport via Clapham Junction and Victoria.
Good food in the pub downstairs with a discount for residents.

Business

10/10

Exceptional

10 Oct 2025

deborah

Really enjoyed the stay

10/10

Exceptional

19 Sep 2025

Tyler

Great stay

Friends_and_family Family

6/10

Pleasant

18 Sep 2025

Vivienne

Staff were welcoming, helpful and efficient. Room is small but clean, comfortable and charming. Mine overlooked the railway tracks but was surprisingly not noisy enough to keep me awake. Live music also not too noisy on the top floor. Elevator goes to 1st floor only, then there is noone to help you haul your suitcase the rest of the way. Very quick walk to trains. Lots of coffee shops and casual dining nearby. If you want to be in Balham, then this is a decent option.

Leisure Self

10/10

Exceptional

12 Sep 2025

evelyn

Restful in Balham

The staff were efficient in checking me in but also sent me a message to tell me that they've moved me to room 14 in response to my request for a quiet room. Room was on the third floor and after the long journey to the hotel as London had tube strikes, my dread became foundless as I managed to use the lift at the back of the pub. The room was clean, bed was comfortable, the AC working, towels fluffy and clean and the coffee from Nespresso machine strong. Thank you for a good night's rest.

Business

10/10

Exceptional

09 Sep 2025

Andrew

Great accommodation

Lovely accommodation and staff. The room was spacious quiet and had great facilities. We ate at the hotel which was excellent

Partner

10/10

Exceptional

29 Aug 2025

Zoe

We had a really lovely stay here for our wedding in London. The rooms were beautiful and clean and staff were friendly and helpful. My mother's room was closer to the rail tracks so hers was quite noisy at times but she used earplugs and was able to sleep. Rooms felt safe and bed was comfortable.

Leisure Family

10/10

Exceptional

15 Aug 2025

Christa

The bed and bathroom were amazing!

Leisure

10/10

Exceptional

13 Aug 2025

Leesa

Great staff and discounted in food. Loved it. Aaron the manager was awesome!

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

robyn

Very nice

Nothing unexpected. Just know it’s a Pub below and there is street noise. I brought a fan. Bedding comfortable. They do room cleaning daily. Very clean. We had an issue with sink not draining and they fixed it right away after we hung the “please service this room” tag. There is a very small fridge. Refillable water bottles. Small pod Nespresso. A tea kettle and variety of tea bags and milk and sugar packs. There is nice shampoo, conditioner, body wash and lotion. They do not have wash cloths “face cloths” and do not know what they are. There is a Sainsbury’s grocery store very close you can get anything you need. The food in the pub is excellent and you get a discount with room key. Close to train for Underground and International rail service. Overall very nice and I would definitely stay again!!

Partner

8/10

Excellent

13 Jul 2025

David

Love the vibe of this hotel. Staff, pub and club are trendy and fun. Comedy show was fun, but club was noisy on weekends until 2:00 am. Kind of a quirky place but like it overall.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Jordan

Decent little stay

Good location, decent food in the pub. 2 second walk to Balham station with direct trains to Victoria and Clapham as well as the tube.

Only downside was its a bit noisy on a weekend as they have a literal nightclub and pub below but wasn’t bad enough to not sleep.

Partner

10/10

Exceptional

28 Jun 2025

Helen

Lovely old building. So convenient

Leisure Partner

8/10

Excellent

02 Jun 2025

Verified traveler

Character and warmth

The hotel is in a lovely location and has a lot of character, close by the tube. The room is excellent and comfy bed, lovely decor. Only let down and the manager on shift was at times, very unhelpful and I myself felt, quite rude. Apart from that, excellent place to stay

Friends_and_family Friends

10/10

Exceptional

26 May 2025

Daniel

Great pub stay

Always An amazing stay at the Bedford. Phenomenal pub.

Business

10/10

Exceptional

21 May 2025

Craig

Boooom

4th stay here. Amazing

Business

6/10

Pleasant

19 May 2025

Gail

This hotel is over a very tired and noisy pub. Rooms were clean, well apportioned. Thankfully we didn’t spend a lot of time at the property as we were walking a charity marathon overnight but were forewarned about live music and there were ear plugs on the bedside table. £149 and no breakfast - very expensive - the property smells of beer, fried foods and bleach.

Leisure Friends

10/10

Exceptional

16 Apr 2025

Jennifer

Amazing property, really nice manager and all the bar staff were so helpful- I asked for a special request to have the towels folded and she really outdid herself! The room was absolutely gorgeous and we loved every minute, the bar food downstairs was also fantastic. Nothing but positivity and really made our 3rd anniversary worth it <33

Leisure Partner

6/10

Pleasant

03 Apr 2025

Verified traveler

Noisy tired tiny overpriced room

Tiny room, odd dated layout. Very noisy until the early hours from night club.
Stayed as we attended at function there. Expensive for what we paid, look for a nearby alternative if possibke

Partner

10/10

Exceptional

13 Feb 2025

Mark

Nice stay

Nice bedroom with excellent bathroom. Only criticism would be that we would prefer a king size bed as the one in our room was only a double.

Partner

4/10

Poor

28 Nov 2024

Nathan

The noisiest hotel room I have ever stayed in. The sheets were not clean and the facilities on site where not great.

Business Self

4/10

Poor

22 Nov 2024

wayne

The air conditioning unit was only producing cold air on one of the coldest nights. Staff could have been friendlier when requesting information.

4/10

Poor

18 Nov 2024

christopher

Nice rooms, terrible acoustics!

Rooms were nice, but the noise from downstairs did not stop until 2am and kept us up all night.

The person welcoming us in the morning could have been a bit more friendlier and welcoming.

Friends_and_family Family

4/10

Poor

13 Nov 2024

Emma

We were given a room with an accessible bathroom so it looked nothing like the pictures on the website. Asked to change rooms but was told they were fully booked. Our room also hadn’t been cleaned properly. Hair and mould in the bathroom, half drunk drinks in the fridge and dirty glasses. Carpet in the lift looked like it hadn’t been hovered for months.

10/10

Exceptional

18 Oct 2024

Lewis

Amazing newly renovated room, bathroom was amazing bed was really comfy.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Nicholas

Excellent place to stay

Lovely room, great food and a fabulous concert venue

Partner

8/10

Excellent

25 Sep 2024

Elaine

Room was clean and modern retro

10/10

Exceptional

21 Sep 2024

Daniela

Great base for an overnight work trip. Great rooms, clean/safe, no noise and the coffee machine was much appreciated!

8/10

Excellent

19 Sep 2024

Jonathan

No complaints. Gary was great

Leisure Partner

2/10

Poor

12 Sep 2024

Verified traveler

Bad

Friends_and_family Family

10/10

Exceptional

11 Sep 2024

DP

This is a pub/hotel. It is a pub with a small number of boutique rooms.
If you want a templated hotel with all rooms identical then stay at a Premier Inn, Travelodge or Holiday Inn Express.
It has character. We had a fantastic bathroom, very comfortable bed and great food in the pub. A twenty minute underground trip into the West End made an ideal location.

Friends_and_family Family

8/10

Excellent

20 Aug 2024

Andrew

Handy location. A bit quirky
Nice room

Leisure Partner

10/10

Exceptional

12 Jul 2024

David

Friendly welcome, clean room,nice food, no complaints

Leisure Partner

4/10

Poor

25 Jun 2024

Ravi

disappointing stay

very run down with beer stench. staff were off the first night. Elevators not accessible.
floor and room smelled like old beer.
dirty carpets
clogged shower and wash bin.
old worn off bed

Partner

8/10

Excellent

20 Jun 2024

Nansi

Not worth the money

Noise from the pub and function room was very loud. The lady on the service desk wasn't informative I was stood outside a lift for a good while not knowing I had to put a code in first to operate it. The downstairs toilets smell really bad. Room was decorated well but I wouldn't stay there again for that price.

Business

8/10

Excellent

03 Jun 2024

Will

The Bedford is a pub with a small number of boutique rooms. The room I stayed in was comfortable and clean, however the air-conditioning wasn't very effective and the sink was blocked. We knew that there would be some noise in the rooms but I must warn you that they are incredibly loud! Earplugs are provided but on the Saturday night the club night below went on until 2am. The Sunday, however, was much quieter and very pleasant. Overall we would stay here again, although perhaps not on a Saturday night!

Leisure Partner

10/10

Exceptional

27 May 2024

Lorna

Such a great hotel, we were only staying one night while visiting London for an event in nearby Brixton, but will definitely be back. It was easily walkable and plenty of transport links nearby if needed. Room was beautiful, very comfy, and we had a gorgeous bathroom. And having a coffee machine in the room is always an added bonus! The Bedford itself is fascinating with lots of event space and full of character. Staff were lovely and very helpful. Will hopefully have more time next time to make use of the cracking freestanding bath!

Leisure Partner

10/10

Exceptional

25 May 2024

Kevin

Lovely rooms and staff were wonderful

Leisure Partner

10/10

Exceptional

23 May 2024

Daniel

Great hotel/boozer

Grey place to stay. Good
Location and the hotel has so many amazing features. Well
Worth discovering them for yourself.

Business

8/10

Excellent

22 May 2024

Erin

Quaint stay! Cute property, nice staff, beautiful building. Slept well & great spacious bathroom

Business_and_leisure Self

8/10

Excellent

22 May 2024

babulal

A good accommodation option

Decent accommodation albeit a little noisy on account of the proximity of the railway station. Bathroom a little confined but altogether good value when compared with central London hotels.

Business

6/10

Pleasant

23 Mar 2024

Veronica Jean

Two rooms -same price - but one clearly a better standard than the other (room 8) which I found odd and frustrating - as that meant one of us got a worse experience. Don't see how these are in the same price bracket - the worse room (room 4) no functional heating, very loud (rooms sit ontop of an massive nightclub belonging to the same pub - which is not clear from site at all). Perhaps its a lot nicer in the week when not so much chaos. The decor from the site and inhouse for the room is nice but it says its a hotel and projects a luxury experience. Severely let down by the inconsistency in rooms and venue club mash-up which doesnt seem to be soundproofed at all (been to other hotels which house their own night clubs and never had it spoil the stay). I sound like one of those moany people we all hate but felt sorely let down - good marketing for sure as I was pulled in by that, only to be so disappointed

Business_and_leisure Family

6/10

Pleasant

19 Mar 2024

Barbara

Have stayed there a few times as need to be in that particular area. Decoration looking a bit jaded. Wires at the end of the Tv aerial were bare so tv didn’t work. No bulb in one bedside light. However, Bed very comfortable. Lovely clean sheets, warm bathroom and towels and hot shower.

Leisure Partner

6/10

Pleasant

07 Mar 2024

John

Great hotel, great music venue!
Shame about no breakfast.
Would go again

Business

10/10

Exceptional

06 Mar 2024

Verified traveler

Joyous

An absolutely joyous experience. We had no idea how much fun it would be. Having checked in, went to our room and on the way saw there was a dance class taking place which looked and sounded fun. We went to the bar for food and discovered it was half price on a Tuesday! Whilst having food noticed there was a play taking place close to the bar area !

4/10

Poor

12 Feb 2024

George

Really nice old building and the staff are very friendly, but not suitable for a family as the bar area is incredibly loud until past 2 AM. Rooms have been done to a nice standard but some fixtures and fittings are tired/broken.

Leisure Family_with_children

8/10

Excellent

28 Jan 2024

Colin

Great location, comfortable bed

Bedroom was very boutique, however one bedside lamp taped up, bathroom sink took ages to empty, shower leaked on the floor , just some simple housekeeping to sort. Bed very comfortable and Fridays and Saturdays can be noisy. However great stay and would go back.

Partner

8/10

Excellent

28 Jan 2024

Barbara

Good place to stay even though a bit exoensive

Leisure

8/10

Excellent

27 Jan 2024

Carrie

Bed rattling but nice.

The room was very nice. There was nobody around if you needed anything though. One night there was an event which was great but when I went back to my room around midnight, the bass rattled my bed till 2 am. But besides that I had a very nice stay.

Business

8/10

Excellent

22 Jan 2024

Barry

Great stay and ideal to entertain visitors.

We enjoyed our stay at The Bedford very much and it was a great spot to entertain friends and family during our 3 night stay. Excellent for transport links with the
Mainline train and Underground stations literally on ghe doorstep. Only issues we had 1)being on the 3rd floor and the lift only servicing up to the 2nd floor (not clear from the online booking) and if like us you are over 60 with 2 suitcases it was chalenging so request a 2nd floor room.
2) we found one smal cockroach in the room hopefully he was a loner.

Partner

6/10

Pleasant

07 Jan 2024

Amy Jones

Lots of good stuff but too loud to stay again.

We were able to leave our bags at the hotel before check in which was great and when went back about 9pm the lady who checked us in was really helpful and friendly. When we got to the room it was much smaller than I expected but fine for me and my daughter. It was quite battered (chips on the paint, marks on the tiles and flooring etc) but overall it was ok. The bed was pretty comfortable. The worst thing however was the noise! I know it’s over a pub but other reviews said it was sound proofed. We were on the floor above the pub and lying in bed felt like I may as well have been in the pub. I could hear every word to the songs playing and the bass was practically shaking the bed! They provided ear plugs so they obviously know it’s noisy but they didn’t help much. Luckily my daughter was shattered and fell asleep but I could not sleep until after 12. It was quite annoying after a long day in London. The location was great, close to the tube and train stations and Balham was lovely for a wander. We went to Gail’s for breakfast which was incredible.

Friends_and_family Family

4/10

Poor

08 Dec 2023

Matthew

The property was extremely loud. We were in room #3 which was right below the ballroom. There was an event happening and WITH ear plugs in, we could hear the music. The bass actually vibrated the bed. For the money we spent, we were very disappointed. The pictures and reviews were quite good when we booked and so we were very much looking forward to our stay. We left disappointed. Some of the pros, however, were that the location was great with lots of nearby restaurants and transit systems, and the beds were comfy. The rooms were average.

Leisure Partner

10/10

Exceptional

27 Nov 2023

Tim

This a quirky hotel with unusual rooms. Staff very friendly and food lovely especially with a third off. Difficult to park but found street parking. The only observation I would make is the entrance and stairs which could be transformed if cleaned

Business Partner

8/10

Excellent

08 Nov 2023

Gabriella

Great place to stay in Balham…weekend noise from the pub « club nights » and spotty wifi our only issues. Nice rooms, very clean and good value

10/10

Exceptional

02 Oct 2023

adam

Best pleace to stay

Great hotel in great location. Metro stop was 3 min walk from hotel. 20 min metro ride (1 pound) to get to downtown. Cool style to hotel. Will always stay here when im in london.

Partner

4/10

Poor

30 Sep 2023

Verified traveler

Bed comfortable, shower and bathroom facilities were good.

WiFi non-existent in the room, service lacking - impersonal and absent

Partner

8/10

Excellent

18 Sep 2023

Stephen

Lovely stay

A nice night watching the fantastic music downstairs and enjoying a friendly London pub. The Bedroom was roomy and well provided. Bed was very comfy and no street or Rail noise which was a big plus. Lots of places around it to eat or drink at, if the Bedford's menu doesn't appeal . Good price too

Partner

10/10

Exceptional

18 Aug 2023

Mark

Superb close to Central London in iconic building

Great value for money - rooms are large boutique designer style close to the over ground but well insulated and not an issue for sleeping - large bar area that has a lift directly to the bedrooms - restaurant very good - nonbrrakfast but recommend Milk a local restaurant for breakfast which is a few hundred yards away - bags of atmosphere and the staff ( especially Hannah) were excellent and so helpful with bags etc… will definitely be back

Friends_and_family Friends

8/10

Excellent

20 Jul 2023

Sophia

Amazing location

Hotel is such a cool location, close to the station and transport links. We stayed from Sunday- Wed so the pub closed earlier although we heard music in the day time. If you are looking for a hotel room you can spend a lot of time in this might not be for you as I can imagine you can hear music downstairs at the weekend. The room was a bit dusty in places and a bit worn but clean enough and serviced every day. I had the feeling the hotel side was a side note to the pub.
I say all of this but we wanted to explore London and this hotel was absolutely perfect for it- the room decor and the pub itself felt like such a unique space and the staff were all really friendly. We would absolutely stay again as it was reasonably priced and again an amazing location and so close to a tube station and busy neighbourhood.

Partner

8/10

Excellent

07 Jul 2023

sally

Great room, nice coffee and tea facilities and the softest towels. Only drawback was a bit of occasional noise from the train line next door - but ear plugs were also provided!

8/10

Excellent

06 Jul 2023

Benjamin

We had a great stay and the room was lovely - very comfortable and nicely decorated. I would say that if you’re not comfortable walking into a busy pub at night time (even on a weekday) this place probably isn’t for you but for us it was fine. The rooms were separate from the pub area and we didn’t have any problem with noise etc. Only issue was that the hotel was aware that the air conditioning wasn’t working for the 2 nights of our stay but still couldn’t offer fans or anything instead.

Leisure Partner

10/10

Exceptional

14 Jun 2023

JANE

Very comfortable bed

10/10

Exceptional

03 Jun 2023

Ryan

Perfect business stopover

Really great, good locale. Clean and super comfy room.

Business

8/10

Excellent

12 May 2023

Helen

Beautiful room, very comfy. The only thing I would say is there is no mirror in the bedroom and only in the bathroom so had a bit of a problem sorting my hair in the morning when using a hairdryer etc. would stay again though. The bar downstairs has a great atmosphere and has live bans on so is very lively.

Business

10/10

Exceptional

11 Mar 2023

Natalie

Something different, great value

Only a few minutes from Balham underground, extremely convenient, easy check in, drop off keys quick check out, brilliant value, lovely rooms and a very cosy pub with fire. Would definitely stay again and recommend.

Self

10/10

Exceptional

24 Feb 2023

Susan

A great place to stay staff were friendly and happy to help. A super room comfortable bed. Perfect location to tour London.

Partner

10/10

Exceptional

29 Nov 2022

Iain

Very good value

Really nice pub/hotel, comfortable rooms and helpful staff, ideally placed for the area and with an excellent food choice. Very good value for money in terms of the area etc.

Partner

8/10

Excellent

27 Sep 2022

Paul

Party weekend at The Bedford.

A weekend break in London to attend a party in the Bedford’s ballroom. It made sense to take a room upstairs. The room was well decorated and equipped. On-street parking is free at weekends but finding a nearby space midweek could be tricky. There was engineering work on the railway just outside so no disturbance from passing trains on Saturday night and Sunday morning. I was woken by trains early on Monday morning but it wasn’t too bad. If you are a light sleeper and early to bed you might be better looking elsewhere as it’s a lively place until 2am.
Staff were friendly and efficient. The Bedford makes the most of its facilities, with Comedy club, Latin Dance classes and wrestling happening while we were there. Breakfast (brunch) after 10am might not suit early birds but worked for us. An enjoyable stay.

Partner

8/10

Excellent

21 Sep 2022

Alistair

I really liked the room, very pleasantly furnished and decorated. Disappointed that my TV was faulty and it was something that the staff knew about. I received an apology but no solution. My question would be to the management team, is they knew the tv was faulty, why didn’t they mention it or give another room.

Leisure Self

6/10

Pleasant

12 Sep 2022

Mark

Great food and location. I stayed on a Saturday night and despite the earplugs provided by the hotel, it was very noisy.

Leisure Self

8/10

Excellent

18 Aug 2022

Stephen

Nice but noisy

Nicely decorated and comfortable, but can be bit noisy with trainline next door, bar downstairs and lots of loud slamming doors! Did the job for an overnight stay.

Self

10/10

Exceptional

16 Aug 2022

Verified traveler

Fab room and in a great location. Checking in not too good. You can’t check in a minute earlier than 3.00 pm , it was exactly 3.05 when we were allowed in. Check in person was miserable. Everything else great.

Partner

10/10

Exceptional

13 Aug 2022

Adriana

This place is in a great location 20 minutes subway ride from London. Restaurant on site. (food discount for guests)
Sort of a historic building.
Super live neighborhood. Very comfortable room.
Internet was not good though.

Leisure Family

10/10

Exceptional

24 Jul 2022

Sharon

Quirky hidden hotel gem

Amazing hotel. Beautifully presented, lovely staff and extremely comfortable bed 😴 although there was very loud music as it's a love music venue, ear plugs were provided and it's very clearly stated on their website..
Absolutely loved this hotel and would definitely visit again 😊

Partner

10/10

Exceptional

23 Jul 2022

Austin

Arrived mid afternoon for the one night, and the manager was very helpful. We stopped in the pub for late lunch and we really enjoyed the high quality food. All the staff we met were very nice. The

Partner

8/10

Excellent

23 Jun 2022

Verified traveler

Great location near to station. Despite being in a busy pub noise is no issue within room.

Spacious comfy room with nice features. Clean and tidy. Good shower and also.modern efficient air con.

Food in bar is good and hotel guests gets 33% off (50% on Tuesdays!)

Self

8/10

Excellent

22 Jun 2022

Maggie

What a discovery!

Last minute booking as disappointed with a different property I had stayed at. Coupled with the fact I have a broken foot and travelling with a wheelchair, probably not the best visit to see family. The Bedford is a brilliant find, and the staff could not have been more accommodating - thanks Ethan! The room I was given was incredibly spacious with a huge en-suite which was perfect for wheelchair access, and right next to the lift. Nicely decorated and a very comfortable bed. This is my new go-to next time I visit. The Bedford is a gem!!!

Self

10/10

Exceptional

04 Mar 2022

Julie

Great welcome and friendly atmosphere in hotel
We came for a party and had a brilliant time

Partner

10/10

Exceptional

01 Feb 2022

ellie

Beautiful property and very convenient location

Leisure Partner

8/10

Excellent

21 Dec 2021

Matthew

Let down by a false fire alarm for 30 minutes

Check in was smooth, and the room itself was clean, very comfortable, with unique beautiful decor.
There were a couple of times in the early evening that the fire alarm sounded for about 30 seconds each time. Barely enough time to put shoes on and start heading for the door, so we thought little of it at the time, but little did we know what lay in store.
We chose to eat & drink in the bar. The food was great. Quick efficient service, freshly prepared food, good beer, exactly what we wanted. We noticed there was some kind of event happening in a large venue room off to the side of the bar. We returned to the room & settled for the night.
At about 05:45, we were abruptly awakened by the fire alarms ringing throughout the building. Recalling the previous instances, we waited a few moments before dragging ourselves out of bed and putting clothes on. We went downstairs to find one confused member of staff trying to phone someone else. After about 15 minutes, another member of staff arrived, who told us that it was a false alarm because a \"party machine\" had been left on in the venue room, and someone was coming to switch the alarms off, but they weren't onsite, and the staff there didn’t know how to silence the alarm.
We went back to the room and put earplugs in to try & sleep. At around 06:20, the alarm finally stopped, but by then our restful nights sleep had been ruined!
A lovely place, but let down by this, & the night staff not being trained in how to stop this happening.

Partner

2/10

Poor

13 Dec 2021

George

Won’t try to book again

Absolutely disaster travelled from Scotland to fine that there was a blame policy between hotels.com and the hotel with neither sorting the overbooking

6/10

Pleasant

03 Dec 2021

J

Ok - but could do better, service wise.

This hotel is a set of 15 rooms on 2nd floor above a nice busy pub/bar and function rooms (think Xmas parties) which has pros and cons. It is also situated next to a train viaduct (going to Balham station).

Check-in process was a bit of shambles. No obvious place to go so I asked at the bar - barman went off to find the lady to do the check in who had gone AWOL and couldn’t be reached on the radio. So, I’m standing there like a complete lemon in the middle of a busy bar for 30mins.

Room 2 was a good size with a nice bathroom and good king size bed. There was a nice touch of bottled water in the fridge.

In the morning though, I was very sniffly and realised the room smelt of old smoke so I probably was a bit allergic to it. There’s the constant rumbling of trains late at night and in the morning which personally I don’t mind but it’s something to point out. You can also hear the parties in the function rooms on first floor a little, but it wasn’t too bad (unless you like silence).

Partner